Synology RX6022sas DAS Storage System Instructions

: June 1, 2024
: Synology

Table of Contents

Synology RX6022sas DAS Storage System
Product Information
Frequently Asked Questions
Before You Start
Hardware Components Installation
System Maintenance
Troubleshooting
Miscellaneous
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Synology RX6022sas DAS Storage System

Synology-RX6022sas-DAS-Storage-System-image

Specifications:

Model: RX6022sas
Release Date: March 13, 2024

Product Information

Chapter 1: Before You Start

1.1 Package Contents

Ensure you have received the following items in your package:

Main unit x 1
AC power cord x 2
Expansion cable x 2
RKS 03 Rail kit x 1

1.2 Synology RX6022sas at a Glance

The Synology RX6022sas features various indicators and ports:

No.	Name	Description
1	POWER Indicator	Displays the power status.

Chapter 2: Hardware Components Installation

2.1 Recommended Tools

Prior to installation, ensure you have the necessary tools as recommended in the manual.

2.2 Precautions

Follow safety precautions to prevent harm or damage to your Synology NAS during installation.

2.3 Safety Instructions

Read and adhere to the safety instructions provided in the manual for a safe installation process.

2.4 Install Storage Drives

Step-by-step guide on installing storage drives into your Synology RX6022sas.

2.5 Install and Remove Rail Kits

Instructions on how to correctly install and remove the rail kits for your unit.

2.6 Connect with Synology NAS

Guidance on connecting your RX6022sas with a Synology NAS for seamless integration.

Chapter 3: System Maintenance

3.1 Replace the Malfunctioning Fan

Steps to replace a malfunctioning fan in your RX6022sas for optimal performance.

3.2 Replace Power Supply Unit PSU

Instructions on replacing the Power Supply Unit PSU when needed.

Frequently Asked Questions

Q: What should I do if the POWER indicator is blinking red?
- A: A blinking red POWER indicator signifies a drive error or port disabled. Refer to the LED Indicator Table for further details and troubleshooting steps.

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Chapter 1

Before You Start

Thank you for purchasing this Synology product! Before setting up your new Synology NAS, please check the package contents to verify that you have received the items below. Also, make sure to read the safety instructions carefully to avoid harming yourself or damaging your Synology NAS.
Notes: All images below are for illustrative purposes only, and may differ from the actual
product.

1.1 Package Contents
Contact your reseller if your package is missing any of the below contents:

Main unit x 1

AC power cord x 2

Expansion cable x 2

RKS 03 Rail kit) x 1

1.2 Synology RX6022sas at a Glance
2

No.

Name

Description

POWER

1

Indicator

Displays the power status.1

2

ALERT Indicator

Displays warnings regarding fan or temperature. For more information, see “LED Indicator Table”.

3

Beep Off Button

Press to deactivate the beep that sounds when a malfunction occurs.

Drive Status 4 Indicator

Displays the status of the drive. For more information, see “LED Indicator Table”.

5 PSU Fan

Disposes of excess heat and cools the PSU.

3

6 Power Port

Connect power cord here.

7

PSU Indicator

Displays the status of the power supply unit PSU . For more information, see “LED Indicator Table”.

8

STATUS Indicator

Displays the status of the system. For more information, see “LED Indicator Table”.

9

ALERT Indicator

Displays warnings regarding fan or temperature. For more information, see “LED Indicator Table”.

10

Expansion Unit ID Indicator

Indicates the ID number of the expansion unit.

11

SAS IN Port and Indicator

Connects to the SAS OUT port of a Synology NAS or another expansion unit. For more information, please see “Connect with Synology NAS”.

12

SAS OUT Port and Indicator

Connects to the SAS IN port of another expansion unit. For more information, please see “Connect with Synology NAS”.

Notes:
RX6022sas automatically powers on when the power cord is plugged into the power
source. For more information, please see “Connect with Synology NAS”.
For more information about Synology Expansion Unit supported by your Synology NAS, please visit Synology’s official website.

1.3 LED Indicator Table

LED Indicator
POWER
Drive Status Indicator
(on tray)
ALERT

Color

Status

Blue

Static

Off

Static
Blue Blinking

Red

Static

Off

Orange

Blinking

4

Description
Powered on Powered off
Drive ready and idle Accessing drive
Drive error/Port disabled1 No internal Drive
System error2

PSU Indicator
Rear Status Rear Alert SAS IN/OUT

Off

Green

Static
Blinking

Orange

Static

Off

Green

Blinking

Off

Orange

Blinking

Off

Green

Static

Off

System normal Power supply unit normal Power standby/AC present Power supply unit fail/No AC power
Power supply unit off Powered on Powered off System error2 System normal
Synology NAS/Expansion unit connected Synology NAS/Expansion unit
disconnected

Notes:
Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer’s diagnostic tool to check the health status of the drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the problem remains unresolved, please contact Synology Technical Support for help.
If the ALERT LED continuously blinks orange, this indicates there are system errors such as fan failure, system overheating, or volume degrade. Please sign in to DSM for detailed information.

1.4 Hardware Specification

Item
Compatible Drive Type External Port
Size H x W x D (mm)

RX6022sas
3.5″/2.5″ SAS/SATA x 60 · SAS IN x 1 · SAS OUT x 1
· 176 x 438 x 985
· 176 x 482 x 1020 (with server ears)

5

Weight (kg) Agency Certification
Environment Requirement

33.9
· FCC Class A · CE Class A · UKCA · BSMI Class A · EAC · VCCI · RCM · KC · UL · RoHS Compliant
· Line voltage: 200V to 240V AC · Frequency: 50 / 60Hz
· Operating Temperature: 32°F to 95°F 0°C to 35°C · Storage Temperature: 5°F to 140°F 20°C to 60°C
· Relative Humidity: 5% to 95% RH

Notes:
Model specifications are subject to change without notice. Refer to Synology website for the latest information.

1.5 Spare Parts
Refer to Spare Parts if you need to replace system fans, disk trays, or power supply units.

Model Name

Picture

Description

Drive Tray Type R9

3.5″ Drive Tray

2.5″ Drive Tray R5

2.5″ Drive Tray

FAN 80 38_1

System Fan 80 80 38
mm

6

PSU 1200W RP Module_1

Redundant PSU Module 1200W

RKS 031

Sliding rails

Cable MiniSASHD_EXT_1 x
1
Cable MiniSASHD_EXT_2 x
1

External MiniSAS HD Cable 100 cm
External MiniSAS HD Cable 200 cm

Notes:
Please refer to the Quick Installation Guide for detailed information and carefully install the rail kit.

1.6 Optional Accessories
With Synology accessories, you can customize your Synology NAS to fit different business environments without worrying about compatibility and stability. Refer to Synology Products Compatibility List for more information.

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Chapter 2

Hardware Components Installation

2.1 Recommended Tools
This section lists the required and optional tools used in the installation procedures. Phillips #2 screwdriver (with a cross tip) At least one 3.5″ SAS drive (See here for compatible models)
Caution:
If you install a drive that contains data, the system will format the drive and erase all existing data. Please back up any important data before installation.
Notes:
If an automatic screwdriver is used, set its torque reading to 4.0 (+/ 0.3 kgf-cm.
2.2 Precautions
Before installing or removing any components in your Synology NAS, review all safety information.
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Caution:
Leaving stray or loose screws inside your Synology NAS may severely damage its components. Avoid dropping any metallic objects into the NAS, such as paper clips
and hairpins.
Do not pull a cable by its connector or its pull tab when disconnecting it. Certain
cables have connectors with locking tabs or thumb-screws that must be released before disconnecting the cable. When disconnecting a cable, keep it evenly aligned to avoid bending the connector pins. When connecting a cable, make sure that the ports and the connectors are correctly oriented and aligned.
If you need to move your Synology NAS, get someone to assist you. Do not attempt to
lift it on your own to prevent injury.
Make sure that your Synology NAS is working correctly before installing optional hardware components. If your Synology NAS is not working correctly, see the “Troubleshooting” chapter to do basic troubleshooting. If the problem cannot be solved, see the section “Getting information, help, and service” for more information.
Always carefully handle system components (such as PCIe cards, memory modules, and system boards) by the edges or the frame. Do not touch solder joints, pins, or
exposed circuitry.
Do not place parts and other components (such as PCIe cards, memory modules, and system boards) on the top cover of the NAS or other metal surfaces.
Only specific Synology NAS support the hot-swapping of components and are
designed to operate safely while it is turned on.
Before working inside your Synology NAS
Power off the Synology NAS, including all attached peripherals. Disconnect the Synology NAS from the electrical outlet and disconnect the peripherals.
After working inside your Synology NAS
Reconnect the peripherals and connect the Synology NAS to an electrical outlet. Power on the attached peripherals and then power on the Synology NAS.
Preventing electrostatic discharge
Static electricity discharge from a finger or other conductors might lead to system halt, loss of data, or other damages to system boards or other static- sensitive components. This type of
damage may also reduce the life expectancy of the Synology NAS.
9

Prevent exposure to static electricity by doing the following: Avoid hand contact by transporting and storing hardware components in static-safe
containers. Keep electrostatic-sensitive hardware components in their containers until they arrive at
static-free workstations. Place hardware components on a grounded surface or touch them before removing them from
their containers. Avoid touching joints, pins, leads, or circuitry. Always be properly grounded when touching a static-sensitive hardware component or
assembly. When handling a hardware component, carefully hold it by the edges or the frame. Use an electrostatic-discharge wrist strap or other ground systems. The Synology NAS should
be placed on an anti-static mat ESD mat). The Synology NAS will provide standby power when it is connected to AC power even if it is
powered off. Damage can be done to the NAS if a conductor is accidentally touched and parts are short-circuited under this condition. Before removing the top rear cover, make sure the AC
power supply is disconnected.
2.3 Safety Instructions
Keep away from direct sunlight and chemicals. Ensure a stable environment with no abrupt changes in temperature or humidity.
Place the unit right side up at all times.
Keep the unit away from liquids.
Before cleaning, unplug the power cord(s) and use a damp cloth to wipe the surface. Do not use chemical aerosol cleaners.
To prevent the unit from falling over, do not place it on carts or any unstable surfaces.
The power cord(s) must be plugged into the correct power supply voltage. Ensure that the AC voltage provided is correct and stable.
Warning, electric shock hazard. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
10

There is a risk of explosion if the battery is replaced with an incorrect type. Dispose of used batteries appropriately.
Power cord(s) must be plugged into a socket-outlet with earthing connection.
Keep your body parts away from a moving fan.
This product must be installed by qualified personnel in a restricted access location (e.g., dedicated equipment rooms, service closets, etc.).
System reliability guidelines
To guarantee adequate system cooling and reliability, follow the system reliability guidelines listed below. Leave adequate space around the Synology NAS to ensure that its cooling system works well.
Leave approximately 50 mm 2 inches) of open space around the front and rear of the Synology NAS. Do not place objects in front of the fans. For proper cooling and airflow, install the Synology NAS cover before you power it on. Operating a Synology NAS without its cover might damage Synology NAS components. If your Synology NAS has air ducts or air baffles, do not remove them while the Synology NAS is running. Operating the Synology NAS without the air ducts or air baffles might cause your system to overheat. Opening or removing the Synology NAS top cover while the system is powered on may expose you to a risk of electric shock. If you must power on the Synology NAS without its top cover, ensure that no one is near the Synology NAS and that no tools or other objects have been left inside it. Do not operate the system without Synology NAS cover for a duration exceeding five minutes. When replacing a hot-swap drive, install the new hot-swap drive as soon as possible. Back up all important data before you make changes to drives.
2.4 Install Storage Drives
Open the front top cover. Press the small buttons located on both sides of RX6022sas.
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Slide open the front top cover, then lift it up and put it aside.
Pull the drive tray out by its handle as shown below.
Load drives in the drive trays. For 2.5″ drives: Place the drive in the drive tray R5, sold separately). Tighten screws into the four spots indicated below to secure the drive in place.
12

For 3.5″ drives: Place the drive in the drive tray. Insert the loaded drive tray into the empty drive bay.
13

Notes:
Make sure the tray is completely inserted. Otherwise, the drive might not function
properly.
Push the handle inward to secure the drive tray. Repeat the steps above to install the other drives you have prepared. Drives are numbered as shown below.
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2.5 Install and Remove Rail Kits
Here we use RKS 03 as an example to illustrate how to install or remove the rail kits. For more information about the rail kit installation, please refer to the Quick Installation Guide that comes with the rail kit.
To install the rail kit
Install the rail kit to the rack:
15

a Attach the rear end of the rail kit assembly to the rack.
16

b Slide the front latch outward and insert the brackets into the rack holes.
17

c Secure the rail screws and install cage nuts as illustrated.
Extend the inner rail: a Fully extend the inner rail outwards until you hear a click sound. b Pull and hold the rear latch on the inner rail, as illustrated, and continue to pull out the inner rail from the assembly.
18

Attach the rail kit to the Synology NAS a Align the fixing holes of the inner rail to the side of the chassis and slide backward to attach the inner rail. b Secure the rail screws as illustrated.
With the help of another person, carefully align the inner rails to the outer rail assembly, and push the chassis towards the rack.
19

Pull the front latch of the inner rail as illustrated to unlock the inner rail, and continue pushing the chassis towards the rack.
20

Push the chassis into the end of rack and use the 4U screws to secure the chassis to the rack.
To remove the rail kit
21

Loosen and remove the screws from the rack.
22

Pull out the chassis from the rack.
Remove the chassis from the rack: a Slide outwards the rear latch of the inner rail to unlock the inner rail from the outer rail assembly. b With the help of another person, carefully remove the chassis from the rack. You may remove all drives first to reduce the weight of the chassis.)
23

Remove the rail kit from the Synology NAS
a Loosen and remove the rail screws. b Pull out the middle latch as illustrated. c Slide forward to remove the inner rail.
Hold the rear latch on the inner rail, as illustrated, and continue to push back the inner rail to
the assembly.
24

25

Loosen and remove the rail screws.
26

Pull out the brackets as illustrated, and slide the front latch backwards.
27

Remove the rail kit from the rack.
2.6 Connect with Synology NAS
RX6022sas supports multipath I/O for better stability and performance. This section will guide you through how to connect the expansion units to your Synology NAS. Please follow our instructions below strictly to avoid system error.
Notes:
RX6022sas comes with two SAS expansion cables 100cm and 200cm). Please use the longer one to connect the farthest expansion unit to your Synology NAS. The primary and secondary ports on the back of the HD6500 are marked by stickers.
To connect RX6022sas with HD6500
28

Connect one end of the expansion cable to the primary port of your HD6500 and the other to the expansion port of RX6022sas. Make sure the release band of the cable faces rightward when plugging into the HD6500, and that of the cable faces upward when plugging into RX6022sas; otherwise, the HD6500 and expansion unit will not be correctly connected. For 1 HD6500 and 1 RX6022sas:
29

For 1 HD6500 and 2 RX6022sas:
30

For 1 HD6500 and 3 RX6022sas:
31

For 1 HD6500 and 4 RX6022sas:
32

Connect one end of the power cord(s) to the power port of RX6022sas, and the other to the
power outlet(s). RX6022sas will automatically power on once the power cords are correctly connected.
33

Notes:
Your RX6022sas is equipped with a redundant power supply system, allowing for two power cords to be connected. The system may be powered on with only one power cord, but we recommend using both cords to avoid unexpected power failures. After you unplug the power cord, please make sure all indicators are off before plugging in the power cord again. Otherwise, the system may fail to boot. If you accidentally remove the expansion cable, DO NOT plug it back in right away. When this occurs, the Synology NAS executes a number of tasks to prevent system error. Please wait a few seconds before plugging in the expansion cable again. The time required is 30 sec for 1 connected expansion unit, 60 sec for 2 connected expansion unit, 90 sec for 3 connected expansion unit, or 120 sec for 4 connected expansion unit. After you plug the expansion cable back in, please wait a few seconds for Synology NAS to recover data path and work properly. The time required is 60 sec for 1 connected expansion unit, 120 sec for 2 connected expansion unit, 180 sec for 3 connected expansion unit, or 240 sec for 4 connected expansion unit. If any expansion unit malfunctions, please remove the malfunctioning expansion unit and replace it with a new one by following the steps in “Connect with Synology NAS”.
Press the power button on the front panel to power on your HD6500. The expansion unit ID of RX6022sas connected to HD6500 will be displayed in sequence on the back panel.
34

35

Chapter 3

System Maintenance

3.1 Replace the Malfunctioning Fan
If a system fan malfunctions, please see the instructions below to open RX6022sas and replace the malfunctioning fan. Open the rear top cover.
a Remove the screw on the back of you RX6022sas. b Press the small buttons located on both sides of RX6022sas. c Slide open the rear cover, then lift it up and put it aside.
36

Fans are numbered as shown below:
37

Find the malfunctioning fan. Lift up the fan to remove it.
Prepare a new fan and slide it into RX6022sas. Make sure that the fan is aligned properly.
3.2 Replace Power Supply Unit PSU
If a PSU or its fan malfunctions, please follow the steps below to replace the malfunctioning PSU. Unplug the power cord from the PSU that is to be replaced.
Notes:
By pressing the Beep Off button, you can silence the long beep when it sounds.
Remove the malfunctioning PSU a On the rear panel, push the lever of the PSU inward as shown.
38

b Pull the PSU out of your RX6022sas. Prepare a new PSU. Insert it into the empty slot until you hear a click.
39

Chapter 4

Troubleshooting

CAUTION
You should only perform troubleshooting and repairs as authorized or directed by the Synology Technical Support team.
Notes:
This chapter describes possible issues that may occur. Not every issue will occur on
your Synology NAS. Please refer to the corresponding sections for troubleshooting
steps specific to the issue that has occurred.
4.1 Troubleshooting Checklist
Before doing any troubleshooting or repair tasks, use the following checklist to ind possible causes for hardware issues on your Synology NAS. Remove all USB drives before powering on the Synology NAS. Is the Synology NAS connected to a functional AC power outlet? Is the Synology NAS turned on? Is the POWER LED light on? Is the STATUS LED light on? Is the ALERT LED light blinking?
Verify that all cables are not loose or incorrectly connected.
If you have recently added non-hot swappable hardware components (e.g., memory modules, NIC, PCIe cards), remove the component and verify if the Synology NAS functions properly
without it.
Are you operating the latest version of DSM? If you are unable to connect to your Synology NAS through a network, change the network
cable and try to connect again. For troubleshooting purposes ensure you are directly connecting to your Synology NAS without a router, switch, or hub.)
4.2 Common Issues Resolution
40

The following issues are discussed in this section: Unable to recognize hard drive(s)
Alert LED is blinking continuously
Unable to power on after connecting UPS
Unable to recognize hard drive(s)
Confirm that you are using a hard drive listed in the Synology Products Compatibility List. Remove the hard drive from the Synology NAS and do a visual inspection:
a Confirm that the hard drive connector is not damaged or crooked.
Replace the hard drive with a new one, then reboot the Synology NAS to see if the problem is
caused by the removed drive.
Remove the top cover and check that the power supply and connectors on the HDD
backplane are properly plugged in.
Notes: When the Synology NAS is powered on, do not touch any parts of the PCB with
your hands or tools.
If, after following the above troubleshooting steps and the issue is still unresolved, contact
Synology Technical Support for further assistance.
Alert LED is blinking continuously
When the Alert LED flashes continuously, and DSM shows “The temperature of the Synology NAS is too high. If the overheating issue persists, your Synology NAS may shut down to avoid
41

hardware malfunctions” or “Fan on the Synology NAS has stopped working” messages, please refer to “Replace System Fan” and verify that your fan is correctly installed and functional.
Unable to power on after connecting UPS
Check that the power cord(s) for the UPS and the Synology NAS is properly plugged in. Check that the power provided by the UPS is stable. Connect the power cord(s) of the Synology NAS directly to the AC power outlet and confirm
that it can power on. Confirm that the UPS system is compatible with the Synology NAS. If, after following the above troubleshooting steps and the issue is still unresolved, contact
Synology Technical Support for further assistance.
4.3 Before you contact Synology Technical Support
Before you contact Synology Technical Support, follow the below instructions to try to solve the
issue: Use the troubleshooting information in this manual.
Follow the instructions in the “Troubleshooting checklist”. Check for the updated information, new device drivers, and hints and tips on the Synology Knowledge Center. If possible, be at your product when you contact Synology Technical Support and have the following information available: Product Model Name Serial numbers of your Synology products Description of the problem Exact wording of any error messages Hardware and software configuration information
4.4 Contacting Synology Technical Support
During the warranty period, you can get help and information through the Synology Technical Support. Trained service personnel are available to assist you in determining a hardware problem and deciding what action is necessary to fix the problem. The warranty does not cover the following:
Replacement or use of parts not manufactured for or by Synology or non- warranted Synology parts
42

Identification of software problem sources Installation and maintenance of application programs If it is determined that replacement services are necessary, please contact the local reseller or distributor where you purchased the product for further assistance. Synology does not provide direct replacement services outside North America.)
Notes:
For more information about on Synology’s warranty policies, please refer to this article.
4.5 Getting Information, Help, and Service
Synology publishes a wide range of supporting documentation. In Knowledge Base, you will find useful Help and FAQ articles, as well as video tutorials, breaking up processes into handy steps. Also, you can find User’s Guides, Solution Guides, brochures, and White Papers. Experienced users and administrators will find answers and guidance in Developer Guides. Got a problem and unable to find the solution in our official documentation? Search hundreds of answers by users and support staff in Synology Community or reach Synology Technical Support through the web form, email, or telephone.
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Section 1. Limited Software License. Subject to the terms and conditions of this EULA, Synology grants you a limited, nonexclusive, non-transferable, personal license to install, run and use one copy of the Software loaded on the Product or on your device connected to the Product solely relating to your authorized use of the Product.
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Section 13. Limitation of Liability. SYNOLOGY’S AND ITS SUPPLIERS’ LIABILITY ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of warranties, disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages. To the extent that those laws apply to this EULA, the exclusions and limitations set forth above may not apply to you.
Section 14. Export Restrictions. You acknowledge that the Software is subject to U.S. export restrictions. You agree to comply with all applicable laws and regulations that apply to the Software, including without limitation the U.S. Export Administration Regulations.
Section 15. Termination. Without prejudice to any other rights, Synology may terminate this EULA if you do not abide by the terms and conditions contained herein. In such event, you must cease use of the Software and destroy all copies of the Software and all of its component parts.
Section 16. Assignment. You may not transfer or assign your rights under this EULA to any third party, except for that preinstalled in the Products. Any such transfer or assignment in violation of the foregoing restriction will be void.
Section 17. Applicable Law. Unless expressly prohibited by local law, this EULA is governed by and construed in accordance with the laws of the country, in accordance with which Synology Inc. was organized without regard to any conflict of law principles to the contrary.
Section 18. Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this EULA will be resolved exclusively and finally by arbitration conducted by three neutral arbitrators in accordance with the procedures of the Arbitration Law and related enforcement rules of the country in which Synology Inc. was organized. In such cases, the arbitration will be limited solely to the dispute between you and Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall take place in Taipei and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. You understand that, in the absence of this provision, you would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and you expressly and knowingly waive those rights and agree to resolve any disputes through binding arbitration in accordance with the provisions of this Section 18. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this EULA relating to Synology’s intellectual property rights.
Section 19. Attorneys’ Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this EULA, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys’ fees.
Section 20. Severability. If any provision of this EULA is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this EULA will remain in full force and effect.
Section 21. Entire Agreement. This EULA sets forth the entire agreement of Synology and you with respect to the Software and the subject matter hereof and supersedes all prior and contemporaneous understandings and agreements whether written or oral. No amendment, modification or waiver of any of the provisions of this EULA will be valid unless set forth in a written instrument signed by the party to be bound thereby.
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SYNOLOGY, INC. LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY (“WARRANTY”) APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, “SYNOLOGY”). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER’S APPLICABLE RETURN POLICY.
PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S INTERNAL RECORDS.
Local Consumer Protection Laws. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations.
Section 1. Products
(a) “Products” refer to New Products or Refurbished Products.
(b) “New Product” means the Synology-branded hardware product and Synology- branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at Product Support Status.
(c) “Refurbished Product” means all Synology products which have been refurbished by Synology’s affiliate or an authorized Synology distributor or reseller, not including those sold as “as is” or with “no warranty” by anyone.
(d) “Spare Part” means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product.
(e) Other definition: “Customer” means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; “Online Store” means an online shop operated by Synology or Synology’s affiliate; “Software” means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software.
Section 2. Warranty Period
(a) “Warranty Period”: The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may obtain information on the Warranty Period for each New Product at Product Support Status. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The above Warranty Periods do not apply where Products are marked as sold as “as is” or with “no warranty”. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synology’s internal records.
(b) “Extended Warranty Period”: For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Customer can only choose either of the optional services.
(c) “Immediate termination of Warranty Period”: For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the “product specifications” of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the “product specifications” attached to the purchased Product.

Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology’s published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Synology provides no warranty for Refurbished Product sold as “as is” or with “no warranty”.
The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synology’s affiliate, resellers, and Synology-authorized distributors. The warranty set forth herein will terminate upon Customer’s sale or transfer of the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-oforder, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed.
Please note that each of the above situations shall be subject to the inspection and verification of the Product’s appearance and functions by Synology. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology’s option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology’s entire liability and Customer’s sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy of the stored data before returning the Product to Synology. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre- installed.
3.4 Return. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer’s expense. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. International shipping may be required depending on the Customer’s location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology.
3.4.1 General Replacement Service. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology’s then-current replacement procedures with the purchase receipt or invoice. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product?
3.4.2 Extended Warranty Plus Service. (Only applicable to the Customer purchasing Extended Warranty Plus) (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customer’s expense first. The replacement will not be shipped until the nonconforming Product is received at Synology’s designated return service center. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customer’s expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. The credit card authorization will be

canceled after Synology has received the nonconforming Product returned by the Customer. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer’s credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. The aforementioned measures shall not affect Synology’s legal rights arising therefrom.
3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology’s expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology’s quality standard. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer (“Synology Replacement Service”).
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.
3.7 Extended Warranty Plus Limitations. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions.
Section 4. Limitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer).
4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. SYNOLOGY’S AND ITS SUPPLIERS’ LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer.
Section 5.

Miscellaneous

5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include

proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology’s intellectual property rights.
5.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology.
5.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes.
5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the prevailing party. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Arbitration Law and related enforcement rules. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology’s intellectual property rights.
5.6 Attorneys’ Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys’ fees.
5.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration Regulations.
5.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect.
5.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.
5.10 Extended Warranty Plus Service Payment and Termination. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase.
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FCC Declaration of Conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

A

VCCI A

Declaration Letter of REACH & RoHS Compliance
About REACH In June 2007, the European Union Regulation (EC) 1907/2006 concerning the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) was first released. Under this Regulation, manufacturers are required to gather information on the properties of their chemical substances, which will allow their safe handling, and to register the information to European Chemicals Agency (ECHA). The aim is to improve the protection of human health and the environment through the better and earlier identification of the intrinsic properties of chemical substances.
About RoHS RoHS Directive (EU Directive 2002/95/EC ) was issued in 2002, restricted the use of the six chemicals lead, cadmium, mercury, and hexavalent chromium, as well as flame retardants polybrominated biphenyls (PBBs) and polybrominated dipheny ethers (PBDEs). Under this directive, manufacturers are required to replace these chemicals in their products with less hazardous alternatives.
Then RoHS 2.0 (Directive 2011/65/EU) has replaced Directive 2002/95/EC since January 3, 2013. In 2015, EU commission publishes Directive (EU) 2015/863 to amend Annex II to EU RoHS 2 (Directive 2011/65/EU) to add 4 phthalates (DEHP, BBP, DBP and DIBP) onto the list of restricted substances from 22 July 2019.
REACH and RoHS Compliance Synology meets all requirements of the REACH Regulation and is compliant to all implemented RoHS type regulations worldwide. To the best of Synology’s knowledge, all Synology products in production (including finished

products, spare parts, and packaging materials) are in compliance with the requirements of the Regulation and/or Directives. Synology continues to monitor, influence, and develop our processes to comply with any proposed changes to the Regulation and/or Directives.