Synology NAS RS3621xs+ High Performance Enterprise Installation Guide
- October 30, 2023
- Synology
Table of Contents
NAS RS3621xs+ High Performance Enterprise
Synology NAS RS3621xs+
Hardware Installation Guide
Table of Contents
Chapter 1: Before You Start
Package Contents
3
Synology RS3621xs+ at a Glance
4
System Modes and LED Indicators
6
Other LED Indicators
8
Hardware Specification
9
Spare Parts
10
PSU LED Indicators
10
Optional Accessories
11
Safety Instructions
12
Chapter 2: Hardware Setup
Tools and Parts for Component Installation
13
Install Drives
13
Install Memory Modules
15
Install PCle Add-in Cards
18
Install and Remove Rail Kits
19
Expansion Unit Deployment and Topology
21
Start up Your Synology NAS
22
Chapter 3: System Maintenance
Replace System Fan
23
Replace Power Supply Unit (PSU)
24
Chapter 4: Install DSM on Synology NAS
Install DSM with Web Assistant
25
Learn More
25
Synology_HIG_RS3621xs+_20200727 2
Chapter
Before You Start
1
Synology NAS RS3621xs+ is an enterprise server consisting of both system
hardware and the software operating system, DiskStation Manager (DSM). This
manual will guide you through all configuration aspects of your RS3621xs+,
including the hardware components, setup procedures, and system maintenance.
Note: All images below are for illustrative purposes only, and may differ from
the actual product.
Package Contents
Main unit x 1
AC power cord x 2
Screws for 2.5″ drives x 52
Screws for 3.5″ drives x 52
3
Synology RS3621xs+ at a Glance
Front
1 23 4
5
7
Back1
A.
89
10
6 11
7 12
13
14
15 16
17
B.
4 Chapter 1: Before You Start
No.
Article Name
Location
Description
1
POWER Button and Indicator
1. Press to power on your Synology NAS.
2. To power off your Synology NAS, press and hold until you hear a beep sound
and the Power LED starts blinking.
2
STATUS Indicator
Displays the status of the system. For more information, see “System Modes and LED Indicators”.
3
ALERT Indicator
Displays warnings regarding fan or temperature. For more information, see “Other LED Indicators”.
4
Beep Off Button
Front
Press to deactivate the beep that sounds when a malfunction occurs.
5
DRIVE Status Indicator
Displays the status of drive. For more information, see “Other LED Indicators”.
6
Drive Tray
Install drives (hard disk drives or solid state drives) here.
7
Rail Kit Release Tab
Push in and hold to release your Synology NAS from the rail kit lock2.
8
Power Port
Connect power cord here.
9
PSU Indicator and Beep Off Button
1. Displays the status of the power supply unit (PSU). For more information,
see “Other LED Indicators”.
2. Press to deactivate the beep that sounds when a malfunction occurs.
10
PSU Fan
Disposes of excess heat and cools the PSU.
11
Console Port
This port is used for manufacturing only.
12
PCI Express Expansion Slot
Supports the addition of PCIe network interface cards.
13
1GbE RJ-45 Port
Back1
Connect RJ-45 network cable here.
14
10GbE RJ-45 Port
Connect RJ-45 network cable here.
15
USB 3.0 Port
16
Expansion Port
Connect external drives or other USB devices to the Synology NAS here.
Connect to Synology Expansion Unit3 here.
17
RESET Button
1. Press and hold until you hear a beep sound to restore the IP address, DNS
server, and password for the admin account to default.
2. Press and hold until you hear a beep, then press and hold again until you
hear three beeps to return the Synology NAS to “Not Installed” status so that
DiskStation Manager (DSM) can be reinstalled.
Note:
1 To avoid shortage of material, an alternative back panel may be used. Visit
this document for more information.
2 For more information about the rail kit installation, please refer to the
Quick Installation Guide that comes with the rail kit.
3 For more information about Synology Expansion Unit supported by your
Synology NAS, please visit www. synology.com.
5 Chapter 1: Before You Start
System Modes and LED Indicators
System Modes and Definitions There are 7 system modes in Synology NAS. The system modes and their definitions are as below:
System mode Powering on Shutting down
DSM not ready
Definition
Synology NAS is powering on and performing hardware initialization, such as
hardware reset or BIOS initialization.
Synology NAS is shutting down as a result of pressing the power button or
operation in DSM.
DSM is not ready for use. This could either be:
· Synology NAS is powered on, but DSM is not properly installed.
· Synology NAS is currently powering on and initializing services necessary
for DSM to fully function.
· The attached UPS device has insufficient power; DSM stops all services to
prevent data loss (enters safe mode).
DSM is ready for use DSM is fully functioning and users can sign in.
Hibernation
Synology NAS has been idle for a while and is now in Hibernation mode.
Application
Certain packages/services (e.g., USB Copy and Find me service) while in operation will control the actions of the LED. After the operation is complete, the LED indicator will return to its normal state.
Powered off
Synology NAS is powered off.
Identify System Modes
You can identify the system mode through the POWER and STATUS LED indicators.
Please refer to below table for more details.
System mode
Powering on Shutting down DSM not ready DSM is ready for use
Hibernation Application Powered off
POWER Blue
Blinking Blinking
Static Static Static Static
Off
LED Indicator STATUS
Green Off
Static Blinking
Static Off Switching Off
Orange Off Off Off Off Off
Off
6 Chapter 1: Before You Start
Transitions between System Modes To better understand the transition between
system modes, please refer to below examples: · Powered on with no DSM
installed:
Powered off > Powering on > DSM not ready · Powered on with DSM installed:
Powered off > Powering on > DSM not ready > DSM is ready for use · Enter
hibernation then wake up from hibernation:
DSM is ready for use > Hibernation > DSM is ready for use · Shutdown Synology
NAS:
DSM is ready for use > Shutting down > Powered off · Power failure with UPS
attached:
DSM is ready for use > DSM not ready (due to power failure, DSM enters safe
mode) > Shutting down > Powered off > Powering on (power has recovered, DSM
will reboot)> DSM not ready > DSM is ready for use
7 Chapter 1: Before You Start
Other LED Indicators
LED Indicator
DRIVE status
ALERT
Rear 1GbE LAN (on left side of jack)
Rear 1GbE LAN (on right side of jack)
Rear 10GbE LAN (on left side of jack)
Rear 10GbE LAN (on right side of jack)
Color
Status
Green
Static Blinking
Red
Static
Off
Orange
Blinking
Off
Green
Static Blinking
Off
Green Orange
Static
Off
Green
Static Blinking
Off
Green Orange
Static
Off
Description Drive ready and idle
Accessing drive Drive error/Port disabled1
No internal Drive System error2 System normal
Network connected Network active No network
1 Gbps connected 100 Mbps connected 10 Mbps connected/No network Network
connected
Network active No network
10 Gbps connected 1 Gbps connected 100 Mbps connected/No network
Note:
1 Please try to restart your Synology NAS or re-insert the drives, then run
the HDD/SSD manufacturer’s diagnostic tool to check the health status of the
drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to
scan the drives. If the problem remains unresolved, please contact Synology
Technical Support for help.
2 If the ALERT LED continuously blinks orange, this indicates there are system
errors such as fan failure, system overheating, or volume degrade. Please sign
in to DSM for detailed information.
8 Chapter 1: Before You Start
Hardware Specification
Item Compatible Drive Type
External Port
LAN Port PCIe Slot Size (H x W x D) (mm) Weight (kg) Supported Client
File System
Supported RAID Type
Agency Certification HDD Hibernation
Scheduled Power On/Off Wake on LAN
RS3621xs+ 3.5″/2.5″ SATA x 12
· USB 3.0 x 2 · Infiniband x 2 · 1GbE RJ-45 x 4 · 10GbE RJ-45 x 2 Gen3 x8
slots (x8 link) x 2 · 88 x 430.5 x 692 · 88 x 482 x 724 (with server ears)
14.5 · Windows 7 onwards · macOS 10.12 onwards · Internal: Btrfs, ext4 ·
External: Btrfs, ext4, ext3, FAT32, NTFS, HFS+, exFAT1 · Basic · JBOD · RAID 0
· RAID 1 · RAID 5 · RAID 6 · RAID 10 · Synology RAID F1 · FCC Class A · CE
Class A · BSMI Class A · EAC · VCCI · CCC · RCM · KC · UL · RoHS Compliant
Yes Yes Yes
Language Localization
· Line voltage: 100 V to 240 V AC
· Frequency: 50/60 Hz
Environment Requirement
· Operating Temperature: 32 to 95°F (0 to 35°C)
· Storage Temperature: -5 to 140°F (-20 to 60°C)
· Relative Humidity: 5% to 95% RH
Note: Model specifications are subject to change without notice. Please refer to www.synology.com for the latest information.
1 Support for exFAT can be enabled by purchasing and downloading exFAT Access
in Package Center.
9 Chapter 1: Before You Start
Spare Parts
Visit www.synology.com/products/spare_parts if you need to replace system fans, disk trays, or power supply units.
Model Name
Picture
Description
Disk Tray (Type R7)
3.5″/2.5″ Drive Tray
FAN 808032_6
System Fan 808032 mm
PSU 500W-RP Module_21
Redundant PSU Module 500W
PSU 500W-RP SET_21
Redundant PSU Set 500W
PSU 550W-RP Module_11
Redundant PSU Module 550W
PSU LED Indicators
LED Indicator PSU Indicator1 (Delta 500W) (PSU 500W-RP Module_2)
PSU Indicator1 (Delta 550W) (PSU 550W-RP Module_1)
PSU Indicator1 (Lite-On 550W) (PSU 550W-RP Module_1)
Color
Status
Green
Static
Off
Green
Static Blinking
Orange
Static Blinking
Green
Off Static
Blinking
Orange
Static
Off
Description Power supply unit normal
Power supply unit off Power supply unit normal Power supply unit standby Power
supply unit fail/No AC power detected Power supply unit warnings
Power supply unit off Power supply unit normal Power supply unit standby Power
supply unit failed
Power supply unit off
10 Chapter 1: Before You Start
Note: 1 The back panel of the device determines which PSU model is supported.
For a list of PSU modules for your device, see this document.
Optional Accessories
With Synology accessories, you can customize your Synology NAS to fit
different business environments without worrying about compatibility and
stability. Visit www.synology.com/compatibility for more information.
11 Chapter 1: Before You Start
Safety Instructions
Keep away from direct sunlight and away from chemicals. Make sure the
environment does not experience abrupt changes in temperature or humidity.
Place the product right side up at all times. Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not
use chemical or aerosol cleaners. To prevent the unit from falling over, do
not place on carts or any unstable surfaces. The power cord must plug in to
the correct supply voltage. Make sure that the supplied AC voltage is correct
and stable. To remove all electrical current from the device, ensure that all
power cords are disconnected from the power source. Risk of explosion if
battery is replaced with an incorrect type. Dispose of used batteries
appropriately.
12 Chapter 1: Before You Start
Chapter
Hardware Setup
2
Tools and Parts for Component Installation
Please prepare below tools and parts before setting up your Synology NAS: · A
screwdriver · At least one 3.5″ or 2.5″ SATA drive (please visit
www.synology.com/compatibility for compatible drive
models) Warning: If you install a drive that contains data, the system will
format the drive and erase all existing data. Please back up any important
data before installation.
· Rail mounting kit (please see the Optional Accessories section to find out
the suitable rail kit for cabinet installation)
Warning: We suggest mounting your Synology NAS on a cabinet before installing
any drives since the heavy weight will increase the installation difficulty.
Install Drives
Please follow the steps below for drive installation: 1 Open the drive tray.
a Press the small button located on the left side of the drive tray handle.
The drive tray handle pops out. b Pull the drive tray out by its handle as
shown above. 2 Install drives: · For 3.5″ drives: Place the drive in the drive
tray. Turn the tray upside down and tighten screws into the four
spots indicated below to secure the drive in place.
13
· For 2.5″ drives: Place the drive in the drive tray. Turn the tray upside
down and tighten screws into the four spots indicated below to secure the
drive in place.
3 Insert the loaded drive tray into the empty drive bay.
Note: Make sure that the drive tray is completely inserted. Otherwise, the
drive might not function properly.
4 Push the handle inward to secure the drive tray. 5 Push the switch to the
left on the drive tray handle to lock the drive tray.
6 Repeat the steps above to install the other drives you have prepared. 7 Drives are numbered as shown below.
1
2
3
4
5
6
7
8
9
10
11
12
Note: If you plan to create a RAID volume, we recommend installing drives of identical size to make the best use of drive capacity.
14 Chapter 2: Hardware Setup
Install Memory Modules
Optional Synology memory modules are designed to expand the memory of your
Synology NAS. Follow the steps below to install, check, or remove a memory
module on your Synology NAS.
The following table shows the memory configuration for best practice:
A0 8 GB 8 GB 8 GB 8 GB 16 GB 16 GB 16 GB 16 GB
A1 8 GB 8 GB 16 GB 16 GB
B0 8 GB 8 GB 8 GB 16 GB 16 GB 16 GB
B1 8 GB 16 GB
Total Memory 8 GB 16 GB 24 GB 32 GB 16 GB 32 GB 48 GB 64 GB
Note: It is required to use identical memory modules of the same capacity and
frequency.
To install the RAM module 1 Shut down your RS3621xs+. Disconnect all cables
connected to your RS3621xs+ to prevent any possible
damage. 2 Remove the screw on the back of you RS3621xs+. Slide open the rear
top cover, then lift it up and put it aside.
Note: When you remove the rear top cover, sensitive internal components are
exposed. Avoid touching anything other than the memory assembly when removing
or adding memory. 3 The memory slots are labeled as below.
15 Chapter 2: Hardware Setup
4 Insert the new memory module in the slot: a Push the retaining clips on the
slot out to the sides. b Align the notch on the gold edge of the module with
the notch in the memory slot. c Apply firm and even pressure to push down the
memory module. The retaining clips will snap into position when the module is
inserted correctly.
Note: Hold the memory module by its edges and avoid touching the gold
connectors. 5 Place the rear top cover back and slide it into secure position:
a Align the hexagons at the side of the rear top cover with the slots on the
chassis’ edge, place it back and push it to slide it back into position.
b Put back and fasten the screw you removed in step 2. To confirm that your
RS3621xs+ recognizes the new memory capacity 1 Install DiskStation Manager
(DSM). Please see “Install DSM on Synology NAS” for more information. 2 Sign
in to DSM as admin or a user belonging to the administrators group. 3 Go to
Control Panel > Info Center and check Total Physical Memory. If your Synology
NAS does not recognize the memory or does not start up successfully, please
make sure that the memory module is installed correctly. 16 Chapter 2:
Hardware Setup
To remove the RAM Module 1 Follow step 1 and 2 of the “To install the RAM
module” section to shut down your RS3621xs+, disconnect the
cables, and then remove the rear top cover as described above. 2 Cut the cable
tie before removing the memory module. (The pre-installed memory module is
cable-tied to
prevent it from loosening during delivery.)
Note: Avoid touching any components on the motherboard when cutting the cable
tie. 3 Push the retaining clips on the slot out to the sides. The memory
module will pop out of the slot. 4 Follow step 5 of the “To install the RAM
module” section to fasted the top cover back in place.
17 Chapter 2: Hardware Setup
Install PCle Add-in Cards
RS3621xs+ provides two PCIe slots for optional add-in card expansion, allowing network interface cards to be installed.
To install network interface cards
1 Shut down your RS3621xs+. Disconnect all cables connected to your RS3621xs+ to prevent any possible damages.
2 Open your RS3621xs+ by following step 2 of the “To install the RAM module” section.
3 Install the network interface card:
a Remove the screw that secures the expansion slot’s cover.
b Lift the expansion slot’s cover.
a
b
c Align the card’s connector with the expansion slot, and insert the card into the slot. d Put back and fasten the screw that you removed in step 3-a to secure the newly inserted card in place.
Note: Confirm that the connector is fully inserted. Otherwise, the network
interface card might not be able to function properly. 4 Repeat step 3 to
install another network interface card on your RS3621xs+. 5 Replace the rear
top cover by following step 5 of the “To install the RAM module” section.
18 Chapter 2: Hardware Setup
Install and Remove Rail Kits
Here we use RKS1317 as an example to illustrate how to install or remove the
rail kits. For more information about the rail kit installation, please refer
to the Quick Installation Guide that comes with the rail kit. To install the
rail kit 1 To install the rail kit to the rack:
a Attach the rear end of the rail kit assembly to the rack. b Slide the front
latch outward and insert the brackets into the rack holes.
2 Extend the inner rail from the assembly and pull it out.
3 Align the fixing holes of the inner rail to the attachment points on the
side of the chassis. Slide the inner rail away from the front panel to attach
it to the chassis.
19 Chapter 2: Hardware Setup
4 With the help of another person, carefully align the inner rail to the outer
rail assembly.
5 Pull and hold the blue front latch of the inner rail to unlock the inner
rail. Push the chassis into the rack. Use the cage nuts and screws enclosed
with the rail kit package to secure the chassis to the rack if necessary.
To remove the rail kit 1 To remove the chassis from the rack, press the rail
kit release tabs on the ear holders inward and pull the
chassis out of the rack.
2 With the help of another person, carefully remove the chassis from the rack.
Then, slide the inner rail attached to the chassis toward the front panel of
the chassis to detach it.
20 Chapter 2: Hardware Setup
Expansion Unit Deployment and Topology
RS3621xs+ supports RX1217/RX1217RP (12-bay) expansion units, providing
seamless storage expansion whenever needed. This section will guide you
through how to connect the expansion units to your Synology NAS. To connect
RX1217/RX1217RP with RS3621xs+ 1 Here we use RX1217RP as an example to
illustrate how to connect to the expansion units. Connect one end
of the expansion cable to the expansion port of your RS3621xs+ and the other
to the expansion port of the expansion units.
RS3621xs+
RX1217RP
RX1217RP 2 Connect the power cords:
a For RX1217RP, connect one end of both power cords to a power port on the
RX1217RP, and the other to a power outlet.
Note: Your RX1217RP comes equipped with a redundant power supply system,
allowing two power cords to be connected. The system may be powered on with
only one power cord, but we recommend using two power cords to avoid
unexpected power failures.
b For RX1217, connect one end of power cord to a power port on the RX1217, and
the other to a power outlet. Press the PSU switch located on the back panel to
switch the PSU on.
21 Chapter 2: Hardware Setup
Note: · Once the Synology NAS is powered on/off, your expansion units will
automatically power on/off if they are
connected correctly. · With your Synology NAS and expansion units powered on,
it is still possible to add one or more expansion
units when needed. To do so, repeat the above steps to connect the expansion
cables and power cords of the additional expansion units. Your expansion units
will automatically power on if they are connected correctly (if DSM is
correctly installed on the Synology NAS server). · Do not remove the expansion
cable while the host device is still powered on. Doing so may result in data
loss.
Start up Your Synology NAS
1 Connect one end of each power cord to the power ports located on the back of
your RS3621xs+ and the other end to a power outlet.
2 Connect at least one LAN cable to one of the LAN ports and the other end to
your switch, router, or hub.
3 Press the power button to turn on your RS3621xs+.
Congratulations! Your Synology NAS is now online and detectable from a network
computer.
22 Chapter 2: Hardware Setup
Chapter
System Maintenance
3
Replace System Fan
If a system fan malfunctions, please see the instructions below to open the
case of your RS3621xs+ and replace the malfunctioning fan. 1 Press the small
buttons located on the sides of your RS3621xs+.
2 Lift to remove the fan cover.
3 Fans are numbered as shown below:
4 Find the malfunctioning fan. Lift up the fan to remove it.
23
5 Prepare a new fan and slide it into the your RS3621xs+. Make sure that the fan is aligned properly, as shown below.
Replace Power Supply Unit (PSU)
If a PSU or its fan malfunctions, please follow the steps below to replace the
malfunctioning PSU. 1 Unplug the power cord from the PSU that is to be
replaced.
Note: By pressing the Beep Off button, you can silence the long beep when it
sounds. 2 On the rear panel, push the lever of the PSU inward as shown. 3 Pull
the PSU out of your RS3621xs+.
2
3
4 Prepare a new PSU. Insert it into the empty slot until you hear a click.
24 Chapter 3: System Maintenance
Chapter
Install DSM on Synology NAS
4
After hardware setup is completed, please install DiskStation Manager (DSM)
Synology’s browser-based operating system on your RS3621xs+.
Install DSM with Web Assistant
Your RS3621xs+ comes with a built-in tool called Web Assistant that helps you
download the latest version of DSM from the Internet and install it on your
RS3621xs+. To use Web Assistant, please follow the steps below. 1 Power on
your RS3621xs+. 2 Open a web browser on a computer connected to the same
network as your RS3621xs+. 3 Enter either of the following into the address
bar of your browser:
a find.synology.com b synologynas:5000 4 Web Assistant will be launched in
your web browser. It will search for and find the Synology NAS within the
local network. The status of your RS3621xs+ should be Not Installed.
RS3621xs+
5 Click Connect to start the setup process and follow the onscreen
instructions. Note: · The Synology NAS must be connected to the Internet to
install DSM with Web Assistant. · Recommended browsers: Chrome, Firefox. ·
Both the Synology NAS and the computer must be in the same local network.
6 If you accidentally leave the installation process before it is finished,
sign in to DSM as admin (default administrative account name) with the
password left blank.
Learn More
Your RS3621xs+ is now ready for action. For more information or online
resources about your RS3621xs+, please visit Synology’s official website,
which contains step-by-step tutorials and frequently asked questions.
25
SYNOLOGY, INC. END USER LICENSE AGREEMENT
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Section 12. Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS
LICENSORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE,
CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT
LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT
OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE
UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN
IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Section 13. Limitation of Liability. SYNOLOGY’S AND ITS SUPPLIERS’ LIABILITY
ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR
OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE IS LIMITED TO
THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF
DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of
warranties, disclaimer of certain damages and limitation of liability will
apply to the maximum extent permitted by applicable law. The laws of some
states/jurisdictions do not allow the exclusion of implied warranties or the
exclusion or limitation of certain damages. To the extent that those laws
apply to this EULA, the exclusions and limitations set forth above may not
apply to you.
Section 14. Export Restrictions. You acknowledge that the Software is subject
to U.S. export restrictions. You agree to comply with all applicable laws and
regulations that apply to the Software, including without limitation the U.S.
Export Administration Regulations.
Section 15. Termination. Without prejudice to any other rights, Synology may
terminate this EULA if you do not abide by the terms and conditions contained
herein. In such event, you must cease use of the Software and destroy all
copies of the Software and all of its component parts.
Section 16. Assignment. You may not transfer or assign your rights under this
EULA to any third party, except for that preinstalled in the Products. Any
such transfer or assignment in violation of the foregoing restriction will be
void.
Section 17. Applicable Law. Unless expressly prohibited by local law, this
EULA is governed by and construed in accordance with the laws of the country,
in accordance with which Synology Inc. was organized without regard to any
conflict of law principles to the contrary.
Section 18. Dispute Resolution. Any dispute, controversy or claim arising out
of or relating to this EULA will be resolved exclusively and finally by
arbitration conducted by three neutral arbitrators in accordance with the
procedures of the Arbitration Law and related enforcement rules of the country
in which Synology Inc. was organized. In such cases, the arbitration will be
limited solely to the dispute between you and Synology. The arbitration, or
any portion of it, will not be consolidated with any other arbitration and
will not be conducted on a class-wide or class action basis. The arbitration
shall take place in Taipei and the arbitration proceedings shall be conducted
in English or, if both parties so agree, in Mandarin Chinese. The arbitration
award shall be final and binding on the parties and may be enforced in any
court having jurisdiction. You understand that, in the absence of this
provision, you would have had a right to litigate any such dispute,
controversy or claim in a court, including the right to litigate claims on a
class-wide or class-action basis, and you expressly and knowingly waive those
rights and agree to resolve any disputes through binding arbitration in
accordance with the provisions of this Section 18. Nothing in this Section
shall be deemed to prohibit or restrict Synology from seeking injunctive
relief or seeking such other rights and remedies as it may have at law or
equity for any actual or threatened breach of any provision of this EULA
relating to Synology’s intellectual property rights.
Section 19. Attorneys’ Fees. In any arbitration, mediation, or other legal
action or proceeding to enforce rights or remedies under this EULA, the
prevailing party will be entitled to recover, in addition to any other relief
to which it may be entitled, costs and reasonable attorneys’ fees.
Section 20. Severability. If any provision of this EULA is held by a court of
competent jurisdiction to be invalid, illegal, or unenforceable, the remainder
of this EULA will remain in full force and effect.
Section 21. Entire Agreement. This EULA sets forth the entire agreement of
Synology and you with respect to the Software and the subject matter hereof
and supersedes all prior and contemporaneous understandings and agreements
whether written or oral. No amendment, modification or waiver of any of the
provisions of this EULA will be valid unless set forth in a written instrument
signed by the party to be bound thereby.
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SYNOLOGY, INC. LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY (“WARRANTY”) APPLIES TO THE PRODUCTS (AS DEFINED BELOW)
OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP,
(COLLECTIVELY, “SYNOLOGY”). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF
THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT.
PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE
CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE
AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR
MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING
PRIOR NOTICE TO YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT
USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU
PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER’S APPLICABLE RETURN
POLICY. PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN
EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY
SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE
PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT WHICH THE PRODUCT WAS
ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S INTERNAL
RECORDS.
Section 1. Products
(a) “Products” refer to New Products or Refurbished Products. (b) “New
Product” means the Synology-branded hardware product and Synology-branded
accessories contained in the original packaging Customer bought from an
authorized Synology distributor or reseller. You may see our “New Product” at
Product Support Status. (c) “Refurbished Product” means all Synology products
which have been refurbished by Synology’s affiliate or an authorized Synology
distributor or reseller, not including those sold as “as is” or with “no
warranty” by anyone. (d) Other definition: “Customer” means the original
person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; “Online Store” means an online shop operated
by Synology or Synology’s affiliate; “Software” means the Synology proprietary
software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product
by Synology, and includes any firmware, associated media, images, animations,
video, audio, text and applets incorporated into the software or Product and
any updates or upgrades to such software.
Section 2. Warranty Period
(a) “Warranty Period”: The warranty period commences on the purchase date is
shown on the purchase receipt or invoice to be presented by Customer and
ending at the day after the end of the Warranty Period for each New Product.
You may see the Warranty Period for each New Product at Product Support
Status. For the Refurbished Product or repaired parts, it’s the remainder of
the warranty period of the product they are replacing, or ninety (90) days
from the date the product was replaced or repaired, whichever is longer;
except for those sold as “as is” or with “no warranty” by any stores. Without
presenting such purchase receipt or invoice, the warranty period shall
commence on the date of manufacture based on our internal record. (b)
“Extended Warranty Period”: For Customer purchasing EW201/ EW202 optional
service for applicable Products specified in Section 1 (b), the Warranty
Period specified in Section 2 (a) of the applicable Product registered with
EW201/EW202 optional service will be extended by two years. You may see the
applied model at Extended Warranty. (c) “Immediate termination of Warranty
Period”: As to the Synology drive product, its warrant period will terminate
immediately upon either of following situations occurs: (a) for solid-state
drive, its lifespan wear-out indicator is equal to or exceeds the limit
specified in the “product specifications” of the drive attached with the
purchased product; (b) for all drive products, its temperature record is equal
to or exceeds the operating temperature limit of the drive, which is specified
in the “product specifications” attached with the purchased product.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the
Customer that each Product (a) will be free of material defects in workmanship
and (b) under normal use will perform substantially in accordance with
Synology’s published specifications for the Product during the Warranty
Period. Such limited warranty does not apply to the Software contained in the
product or purchased by Customer which shall be subject to the accompanying
end user license agreement provided with the Product. Synology provides no
warranty to Refurbished Product sold as “as is” or with “no warranty”. (c)
This Limited Warranty is NOT transferable and applies only to the customers
who directly purchase products from Synology’s affiliate, the resellers, and
distributor that Synology authorized. The warranty set forth in Section 3 will
terminate upon Customer’s sale or transfer of the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply
to any Product that (a) has been installed or used in a manner not specified
or described in the Product, specifications, or its related documents, or in
any way misused, abused, or damaged; (b) has been damaged caused by accident,
fire, liquid contact, earthquake, other external factor or product use in
improper environment; (c) has been disassembled without authorization from
Synology; or (d) with cosmetic damage caused by normal wear and tear or
otherwise due to the normal aging of the Product, including but not limited to
scratches, dents and broken plastic on ports unless failure has occurred due
to a defect in materials or
workmanship; (e) serial number has been removed or defaced from Product,
resulting in not able to identify; (f) has been damaged or out of order
because Customer fails to implement any correction, modification, enhancement,
improvement or other update made available to Customer by Synology, or because
Customer implements, installs or uses any correction, modification,
enhancement, improvement or other update made available by any third party;
(g) has been damaged, out-oforder, or incompatible due to installation or use
with items not provided by Synology other than the hardware, software or other
accessory for which the Product is designed.
Please note that each of the above situations shall be subject to the
inspection and verification of the product’s appearance and functions by
Synology.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of
noncompliance with any of the warranties set forth in Section 3.1 within the
applicable Warranty Period in the manner set forth below, then, upon
verification of the noncompliance by Synology, Synology will, at Synology’s
option: (a) use commercially reasonable efforts to repair the Product, (b)
provide technical support, or (c) replace the noncomplying Product or part
thereof upon return of the complete Product in accordance with Section 3.4 The
foregoing sets forth Synology’s entire liability and Customer’s sole and
exclusive remedy for any breach of warranty under Section 3.1 or any other
defect or deficiency in the Product. Customer will reasonably assist Synology
to diagnose and validate any nonconformity with the Product. Please note that
the warranty support does not apply to rescue of the data stored in Synology
Product or its backup. Customer shall make a backup copy of the stored data
before it returns the Product to Synology, Synology may weed up all
information or data in the Product while it performs the warranty services and
shall not be responsible or liable for any data loss therein.
3.4 Return. Any Product return by Customer under Section 3.3 must be made in
accordance with Synology’s then-current return procedures with the purchase
receipt or invoice. You may see more information about the return procedure at
How do I make a warranty claim for my Synology product? For warranty claims,
the Customer must return the complete Product to Synology in accordance with
this Section 3.4. Any returned Product that (a) has been disassembled (except
under the direction of Synology); or (b) serial number has been removed or
defaced from Product, resulting in not able to identify, or (c) was damaged on
the way of return due to improper packaging (including but not limited to
scratches and deformation), will be refused and returned to Customer at
Customer’s expense. Any Product must be returned in the same condition as it
was received from Synology to the address designated by Synology, freight pre-
paid, in packaging sufficient to protect the contents thereof. Customer is
responsible for insurance and risk of loss/damage with respect to returned
items until they are properly received by Synology.
3.5 Replacement of New Product or Refurbished Product by Synology. If Synology
elects to replace any Product under this Warranty set forth in Section 3.1,
then Synology will ship a replacement Product at Synology’s expense via the
shipping method selected by Synology after receipt of the nonconforming
Product returned in accordance with Section 3.4 and validation by Synology
that the Product does not conform to the warranty. Before the shipment of the
Refurbished Product to the Customers, they have been verified to strictly
comply with Synology’s quality standard. Please note that part of the
Refurbished Products would be with certain stain, scratches, or other minor
wear and tear. In some countries, Synology may at its own discretion apply the
Synology Replacement Service to certain Products, through which Synology will
ship a replacement Product to Customer before its receipt of the nonconforming
Product returned by Customer (“Synology Replacement Service”).
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF
SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE
AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS,
ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER
RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED,
ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS
WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED
WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF
TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT
(WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER
THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY
THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND
WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE
MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY
NOT APPLY TO CUSTOMER.
Section 4. Limitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in
breach of or default under this Warranty on account of, any delay or failure
to perform as required by this Warranty as a result of any cause or condition
beyond its reasonable control (including, without limitation, any act or
failure to act by Customer).
4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS
BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL,
PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,
PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE
THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR
SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. SYNOLOGY’S AND ITS SUPPLIERS’ LIABILITY ARISING
OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES
PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY
CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY
INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHER THEORY. The foregoing disclaimer of certain damages and
limitation of liability will apply to the maximum extent permitted by
applicable law. The laws of some states/jurisdictions do not allow exclusion
or limitation of certain damages. To the extent that those laws apply to the
Product, the exclusions and limitations set forth above may not apply to
Customer.
Section 5. Miscellaneous
5.1 Proprietary Rights. The Product and any accompanying Software and
documentation provided with the Product include proprietary and intellectual
property rights of Synology and its third party suppliers and licensors.
Synology retains and reserves all right, title, and interest in the
intellectual property rights of the Product, and no title to or ownership of
any intellectual property rights in or to the Product, any accompanying
Software or documentation and any other goods provided under this Warranty is
transferred to Customer under this Warranty. Customer will (a) comply with the
terms and conditions of the Synology end user license agreement accompanying
any Software furnished by Synology or an authorized Synology distributor or
reseller; and (b) not attempt to reverse engineer any Product or component
thereof or accompanying Software or otherwise misappropriate, circumvent or
violate any of Synology’s intellectual property rights.
5.2 Assignment. Customer will not assign any of its rights under this Warranty
directly, by operation of law or otherwise, without the prior written consent
of Synology.
5.3 No Additional Terms. Except as expressly permitted by this Warranty,
neither party will be bound by, and each party specifically objects to, any
term, condition or other provision that conflicts with the provisions of this
Warranty that is made by the other party in any purchase order, receipt,
acceptance, confirmation, correspondence or otherwise, unless each party
specifically agrees to such provision in writing. Further, if this Warranty
conflicts with any terms or conditions of any other agreement entered into by
the parties with respect to the Product, this Warranty will prevail unless the
other agreement specifically references the sections of this Warranty that it
supersedes.
5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty
is governed by the laws of the State of Washington, U.S.A. for the Customers
residing within the United States; and by the laws of the Republic of China
(Taiwan) for Customers not residing within the United States, without regard
to any conflict of law principles to the contrary. The 1980 U.N. Convention on
Contracts for the International Sale of Goods or any successor thereto does
not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or
relating to this Warranty, the Product or services provided by Synology with
respect to the Product or the relationship between Customers residing within
the United States and Synology will be resolved exclusively and finally by
arbitration under the current commercial rules of the American Arbitration
Association, except as otherwise provided below. The arbitration will be
conducted before a single arbitrator, and will be limited solely to the
dispute between Customer and Synology. The arbitration, or any portion of it,
will not be consolidated with any other arbitration and will not be conducted
on a class-wide or class action basis. The arbitration shall be held in King
County, Washington, U.S.A. by submission of documents, by telephone, online or
in person as determined by the arbitrator at the request of the parties. The
prevailing party in any arbitration or legal action occurring within the
United States or otherwise shall receive all costs and reasonable attorneys’
fees, including any arbitration fee paid by the prevailing party. Any decision
rendered in such arbitration proceedings will be final and binding on the
parties, and judgment may be entered thereon in any court of competent
jurisdiction. Customer understands that, in the absence of this provision,
Customer would have had a right to litigate any such dispute, controversy or
claim in a court, including the right to litigate claims on a class-wide or
class-action basis, and Customer expressly and knowingly waives those rights
and agrees to resolve any disputes through binding arbitration in accordance
with the provisions of this Section 5.5. For Customers not residing within the
United States, any dispute, controversy or claim described in this section
shall be finally resolved by arbitration conducted by three neutral
arbitrators in accordance with the procedures of the R.O.C. Arbitration Law
and related enforcement rules. The arbitration shall take place in Taipei,
Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English
or, if both parties so agree, in Mandarin Chinese. The arbitration award shall
be final and binding on the parties and may be enforced in any court having
jurisdiction. Nothing in this Section shall be deemed to prohibit or restrict
Synology from seeking injunctive relief or seeking such other rights and
remedies as it may have at law or equity for any actual or threatened breach
of any provision of this Warranty relating to Synology’s intellectual property
rights.
5.6 Attorneys’ Fees. In any arbitration, mediation, or other legal action or
proceeding to enforce rights or remedies under
this Warranty, the prevailing party will be entitled to recover, in addition
to any other relief to which it may be entitled, costs and reasonable
attorneys’ fees. 5.7 Export Restrictions. You acknowledge that the Product may
be subject to U.S. export restrictions. You will comply with all applicable
laws and regulations that apply to the Product, including without limitation
the U.S. Export Administration Regulations. 5.8 Severability. If any provision
of this Warranty is held by a court of competent jurisdiction to be invalid,
illegal, or unenforceable, the remainder of this Warranty will remain in full
force and effect. 5.9 Entire Agreement. This Warranty constitutes the entire
agreement, and supersedes any and all prior agreements, between Synology and
Customer related to the subject matter hereof. No amendment, modification or
waiver of any of the provisions of this Warranty will be valid unless set
forth in a written instrument signed by the party to be bound thereby.
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FCC Declaration of Conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
A
VCCI A
References
- Synology Web Assistant
- Synology Inc.
- The GNU General Public License v3.0 - GNU Project - Free Software Foundation
- Synology Inc.
- Synology Inc.
- Compatibility List | Synology Inc.
- Spare Parts | Synology Inc.
- TCPDF
- How do I make a warranty claim for my Synology product? - Synology Knowledge Center
- License Packs | Synology Inc.
- Synology Product Support Status | Synology Inc.
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