THREE 4G Hub Home Broadband User Guide
- June 2, 2024
- Three
Table of Contents
THREE 4G Hub Home Broadband
Specifications
- Product : Home Broadband
- Availability: Effective from 13.03.2024
- Services: Unlimited Home Broadband with various duration options
- Features: 4G Hub, 5G, SIM Only plans
Product Usage Instructions
Choosing a Plan
- Select your desired hub type (4G Hub, 4G Hub with Alexa, 5G, SIM Only).
- Choose the duration of your plan (1 month, 12 months, 24 months).
- Decide on the Unlimited Home Broadband option that suits your needs.
Contract Terms
Your contract will last a minimum of 1 month. To end the contract, provide 30 days’ notice.
Acceptable Use
The service is for domestic use only. Roaming is not applicable. Any roaming charges will be based on the Mobile Broadband Price Guide.
Control Your Spend
You can control your spending by monitoring your usage to avoid additional costs.
FAQ
- Q : What happens if I exceed my data limit?
- A: If you have an Unlimited data plan, there are no hidden caps or limits within the UK. However, excessive usage may lead to account suspension.
- Q: Can I use the equipment outside of my home?
- A : The service is intended for home use only. Roaming charges will apply if used outside the home.
- Q : Are there additional charges for calls and texts?
- A: Calls and texts made outside of the Unlimited Home Broadband plan will incur charges as per the Mobile Broadband Price Guide.
About this Price Guide55GG
This Price Guide defines the prices of our Home Broadband services, details of which can be found at three.co.uk/store/broadband/home-broadband This Price Guide is effective from the date of publication. In the event of a difference between this Price Guide and the information published elsewhere, other than the customer terms, this Price Guide will take precedence. Our customer terms may be found online at three.co.uk/terms-conditions All prices in this Price Guide Prices include VAT, where applicable.
Our plans
With our pay monthly plans you’re in control. Once you’ve chosen your hub, you can then choose how much you want to pay upfront and how long your contract will last. Your contract will last a minimum of 1 month, and you’ll need to give us 30 days’ notice to end this.
4G Hub
4G Hub with Alexa
5G
SIM Only
Unlimited
With Unlimited data as part of your plan, there are no hidden caps or limits
when using your device within the UK. Unlimited data should give you all the
access to the internet you would normally need without worrying about hefty
bills, so you can use our service to your heart’s content.
Acceptable Use
The Three Home Broadband Service is a domestic service and roaming will not apply. We are supplying you with indoor Equipment for use in your home. Should you roam with your Equipment you will be charged in line with our current Mobile Broadband Price Guide (available at three.co.uk/priceguide). We reserve the right to apply a surcharge and/or suspend your account in line with our fair use policy and in case of abusive use.
Control your spend
On all our Home Broadband plans featured in this Price Guide, you have the ability to control your spending if you’re worried about incurring additional costs. You can set up or change your spend cap with us at any time – just log into your My3 account. Then under Allowance and Price Plan, select Control Your Spending. Please note: If you put your SIM in a device that can also make and receive calls and texts, you will be charged for any calls made or texts in line with our current Mobile Broadband Price Guide (available at three.co.uk/priceguide). This is because these are always outside of your Unlimited Home Broadband plans
Other charges
Early cancellation fee
We hope you don’t want to leave us but if you do decide we’re not right for
you before your contract ends, we will charge you a fee for leaving us early.
The Cancellation fee will be calculated as a lump sum equivalent to the total
of the Monthly Charges remaining during the Minimum Term of your agreement
less a variable discount, currently 3%. We reserve the right to vary the
amount of the percentage from time to time. See the calculation example below
Final Bill Refunds
When you cancel your account, you won’t be able to view your bills on My3 or the Three App, so we’ll send you your final bill by post. If your account is in credit when it closes, you may be owed a refund. Any refund owed to you over 50p, will be refunded within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. If you settle your monthly bill by card payment, any refund owed to you will be refunded directly to your card. If your refund is less than 50p, a refund can be arranged by calling 0333 338 1001, or by using our Live Chat service. If we cannot refund your credit and it remains unclaimed for a period of 6 months, Three will donate this credit to our charity partner. Please note, that not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit three.co.uk/terms- conditions
Returns & Exchange Policy
If you return your hub used or damaged under our returns policy, we will charge you a fee based on the particular make and model. We may also charge for used, damaged or missing accessories. Full details of our Returns and Exchanges Policy can be found at: three.co.uk/support/device_support/returns
5G Hub Device
If you decide to leave you must return your 5G Hub to us under our Terms &
Conditions. If you don’t return the hub a charge will be placed on your
account. Full details of our Returns and Exchanges Policy can be found at:
three.co.uk/support/device_support/returns
Increases to your Monthly Charge
The Monthly Charge for your package is the minimum price you agree to pay us
for Three Services provided to you under your agreement, for the Minimum Term.
Each April, your Monthly Charge will increase by 4.5%. We’ve shown an example
in the following table of how this increase will work. For example:
You can create a personalised example of what your new Monthly Charge could be by using the calculator found on three.co.uk/APC. This annual price change applies if you joined or upgraded between 29 October 2020 and 31 October 2022. See our Terms for Three Services for more information: Three.co.uk/terms
Recurring Payment Discount
Our plans’ prices include a £5 discount for paying by Direct Debit. Direct Debit is brilliant for you as payment will be taken automatically and your account will not be suspended if you forget to pay. You should maintain your Direct Debit whilst you stay as a pay monthly customer. If you cancel your Direct Debit you are still required to pay your bills by the due date. You can pay by credit or debit card and you will retain your discount if you simply allow us to store your selected payment method so we can charge you on your billing date each month. If you do not permit us to store payment details you will lose the recurring payment discount.
Your rights – complaints
Remember, if you’re unhappy about any aspect of our services, you can register
your complaint:
- via Live chat with a member of our Customer Relations Team at three.co.uk/support/how-to-complain;
- by calling 333 from your Three phones (0333 338 1001 from any other phone);
- by writing to Three Customer Complaints, Hutchison 3G UK Ltd, PO Box 333, Glasgow.
We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results. A copy of our customer complaints code can be viewed on our website at three.co.uk/complaints or is available upon request.
Three Customer Services Hutchison 3G UK Ltd, PO Box 333, Glasgow G2 9AG
© from 2021 Hutchison 3G UK Limited. A member of CK Hutchison Holdings.
Registered office: 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2
6GF. Pay ere produced without The pit ed trend permisSion o A puts inter: and
is related damages, gos anat names used in this publication are trademarks of
the CK Hutchison Holdings group of companies. The contents of this publication
are believed to be correct at the time of going to press, but any information,
products or services mentioned may be modified, supplemented or withdrawn. The
provision of any products and services by Hutchison 3G UK Limited is subject
to Three’s customer Terms for Service (available at
Three.co.uk/terms). The customer terms will take
precedence if there is any discrepancy with this publication. In the event of
a discrepancy between this publication and information provided on
Three.co.uk, other than the customer Terms for Service,
this publication will take precedence.
contact
How to contact us
You can contact Three Customer Services by Live chat (available 24 hours each day), through either our website or our Three UK app. If you would like a copy of this Price Guide in an alternative format (eg Braille or large print) please contact Three Customer Services or call our Accessibility Services team on 0333 338 1012 between 9 am and 6.30 pm Monday to Friday. For more information on Three’s accessibility services please see three.co.uk/accessibility.
References
- Three | Phones, Broadband & SIM Only deals
- Accessibility | Three
- Changes to your Monthly Charge - Customers who joined or upgraded between 29th October 2020 and 31st October 2022 | Three
- Customer Complaints Code | Three
- 4G & 5G Home Broadband Deals | Unlimited Home Broadband | Three
- How to complain | Support | Three
- Terms & Conditions | Three
- Terms & Conditions | Three
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