THREE Mobile Broadband Plans 5G Hub Deals User Guide

THREE Mobile Broadband Plans 5G Hub Deals

Mobile Broadband it’s the Internet with legs.
This price guide will give you all the pricing information that you’ll need if you’re a Mobile Broadband customer with Three on one of our current plans.
We’ve set out what you’ll get each month as part of your plan, the cost of any services used outside your allowance and for any Additional Services you may use (including international charges).

Your Internet with legs Pay Monthly package or SIM plan| 1

1

2

3

3

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– Our 24-month pay monthly tablet packages
– Our 1-, 12- or 24-month pay-monthly mobile Wi-Fi, HomeFi or dongle packages
– Our Internet with legs SIM plans
– Control your spend
Additional services & benefits for Pay Monthly & SIM customers| 4
–   Data usage outside of your allowance

–   Short-term Add-ons

–   Go Binge

| 4

4

4

Your Internet with legs Pay As You Go plan| 5
–   Top–ups

–   Great value Add-ons

–   More about your Add-ons

| 5

5

6

Costs outside of your allowance| 7
Charges to special numbers and Directory Services| 8
Using your device abroad| 9

9

10

11

13

14

– Getting online abroad
– Making calls and texts while abroad
– Using your device abroad at no extra cost with Go Roam
– Destinations not covered by Go Roam
– Calling and texting abroad from the UK
What do you charge for other services, including cancellation fee?| 14
Key things to note| 15

Three Customer Services

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Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the CK Hutchison Holdings group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn.

The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer Terms for Service (available at Three.co.uk/terms).
The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this publication and information provided on Three.co.uk, other than the customer Terms for Service, this publication will take precedence.

Your Internet with legs Pay Monthly package or SIM Plan
We like to do things differently here at Three. We’re the only network to let their customers use their plan’s allowances at no extra cost in 71 destinations around the world with Go Roam (see page 11). All of our pay monthly packages include a device (whether a tablet, mobile or HomeFi or dongle) and an allowance of data which you can use in the UK or our Go Roam destinations. If you sign up to one of our SIM-only Internet with legs plans, you’ll still receive an allowance of data, which can be used in the UK or our Go Roam destinations (subject to our fair use policies – see page 11).

Our 24-month pay monthly tablet packages

With our pay monthly tablet packages you’re in control. Once you’ve chosen your tablet you can then choose how much you want to pay upfront and your data allowance, which you can use in the UK and our Go Roam destinations. Your contract will last a minimum of 24 months and you can cancel at any time on 30 days notice, but a cancellation fee may be payable if you’re still within your minimum term.

Step 1

Step 2

| Choose your tablet from our great range

Choose how much you want to pay upfront (options available depend on package chosen)

---|---
Step 3| Choose your data allowance
How much data do you want?| 2GB| 5GB| 15GB| 20GB| 40GB
Using your allowance in Go Roam destinations| 2GB| 5GB| 15GB

of which 12GB can be used in Go Roam destinations, at no extra cost

| 20GB

of which 12GB can be used in Go Roam destinations, at no extra cost

| 40GB

of which 12GB can be used in Go Roam destinations, at no extra cost

Monthly Charge

| Your monthly charge will depend on the tablet chosen and the amount you’ve chosen to pay upfront, and includes a £5 discount for paying by our preferred payment method, which is by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5% (see page 16).

With our pay monthly Mobile Wi-Fi, HomeFi or dongle packages you’re in control. Once you’ve chosen your device, you can then choose how much you want to pay upfront, how long your contract will last (you can cancel at any time on 30 days notice, but a cancellation fee may be payable if you’re still within your minimum term) and your data allowance, which you can use in the UK and our Go Roam destinations.

Step 1| Choose your Mobile Wi-Fi, HomeFi or dongle from our great range
---|---
| 1 month|

Choose how much you want to pay upfront (options available depending on package chosen)

12 months                                                               24 months

Choose your data allowance

|
Step 2
Step 3: Choose your minimum term

How much data do you want?| 2GB| 5GB| 10GB| 15GB| 20GB| 40GB| 100GB| Unlimited
Using your allowance in Go Roam destinations| 2GB| 5GB| 10GB| 15GB

of which 12 GB can be used in Go Roam destinations, at no extra cost

| 20GB

of which 12GB can be used in Go Roam destinations at no extra cost

| 40GB

of which 12GB can be used in Go Roam destinations at no extra cost

| 100GB of

which 12GB can be used in Go Roam destinations at no extra cost (Available on selected products only)

| Unlimited Data of which 12GB can be used in Go Roam destinations at no extra cost (Available on selected products only)
Monthly Charge| Your monthly charge depends on the device chosen and the amount you’ve chosen to pay upfront, and includes a £5 discount for paying by our preferred payment method, which is by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5% (see page 16).

It’s worth noting that even if you used your phone for every minute of every day you’d only use, subject to TrafficSense™, around 1,000 GB each month. That’s why we’ve set a usage cap at 1,000GB, in order to identify commercial use of the service, for example, which is not permitted under the Terms for Three Services.

Our Internet with legs SIM plans

Our pay monthly SIM Plans are available on a choice of a 1-month rolling, 12-month or 24-month minimum term. You just need to choose how much data you want, which you can then use either in the UK or in one of our Go Roam destinations (subject to our fair
use policies – see page 11) and the minimum term of your contract and you’re ready to go. You can end your contract at any time on 30 days notice (a cancellation fee may be payable if you’re still within your minimum term).

of which 12GB can be used in Go Roam

destinations at no extra cost

| 20GB

of which 12GB can be used in Go Roam

destinations at no extra cost

| 40GB

of which 12GB can be used in Go Roam

destinations at no extra cost

| 100GB

of which 12GB can be used in Go Roam

destinations at no extra cost

| Unlimited

of which 12GB can be used in Go Roam

destinations at no extra cost

Step 2 Choose your Minimum Term| 1 month*| 12 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month| 1 month| 12 month| 24 month

Monthly Charge

|

£7

|

£7.50

|

£13

|

£10

|

£8

|

£16

|

£13

|

£10

|

£18

|

£14

|

£12

|

£20

|

£16

|

£14

|

£20

|

£18

|

£16

|

£23

|

£20

|

£16

|

£24

|

£21

|

£19

|

£26

|

£24

|

£22

Your monthly charge includes a £5 discount for paying by our preferred payment method, which is by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5% (see page 16).

*Available only to eligible upgrading customers.

Control your spend

On all our pay monthly Internet with legs plans, featured in this Price Guide, you have the ability to control your spend if you’re worried about going over your monthly data allowance. You can switch on a ‘block’ in your My3 account, which will prevent you from using data outside of your allowance, for which you’d normally be charged. You can change the settings to switch this on and off multiple times each month.

If you’re using your SIM in a device that can also make and receive calls and texts, please note that these won’t be blocked. This is because the charges for these are always outside of your allowance on these plans and so won’t be caught by this block.
You can also block calls to non-standard UK landlines (for example, to numbers like 0845 or those starting 09) and international calls, as well as blocking texts to shortcodes, for things like competitions, companies or social media in your My3.

It’s really easy to switch these blocks on or off – just log into your My3 account. Then under Allowances, select Control Your Spending. You can then choose how you want to control your spend from the options available.

Additional Services & benefits for our Pay Monthly & SIM plan customers
These are the additional, optional or extra services you can use in addition to your plan’s inclusive data allowance.
One of the features of our new plans is that if your device is able to make and receive calls and texts, you can also use your new SIM to make calls and send texts on the rates set out on page 7 onwards.

Please be aware that we may change or introduce new charges for our Additional Services, including services outside of your allowance. If we do, we’ll publish any changes on our website. If any Add-ons are affected which have a recurring charge, we’ll let you know at least 14 days before the charge changes. If we do make a change to an Additional Service, and you’re not happy with it, you can cancel the Add-on(s) or stop using the Additional Services or Services Outside of Your Allowance. If you’d prefer to end your contract instead, a cancellation fee may be payable (see page 14).

Data usage outside of your allowance
On the pay monthly and SIM plans set out in this Price Guide, if you run out of data, you can just continue to use data outside of your allowance, and you’ll just be charged for what you use at 1p/MB in the UK (roaming rates in non-Go Roam destinations and in your Go Roam destinations will depend on where you are).

What short-term Add-ons are available?
If, as a pay monthly or SIM customer, you find yourself needing an increased data allowance in the UK or in one of our Go Roam destinations and you prefer to have a fixed data allowance to use, why not choose one of our short-term Add-ons below? You can only buy one of each, each bill cycle, and it will last until your next bill cycle when your plan’s data allowance refreshes.

Go Binge
Chat to your mates with Snapchat, watch your favourite shows from Netflix and TV Player and listen to your favourite music on Deezer and SoundCloud without worrying about running out of data.

Add-on name| Data Allowance| When is this Add-on available?| Monthly price (rolling)
---|---|---|---
Go Binge| Unlimited (as long as you have standard data allowance remaining).| • If you joined, upgraded or changed your price plan, between 26 April 2018 and 30 September 2020, to a plan with a data allowance of 15 GB or more, Go Binge will automatically be added to your plan.

• If you joined or upgraded before 26 April 2018, and have previously had Go Binge, you may add this back on to your account via the contact centre.

| Free

Your Internet with legs  Pay As You Go plan
Pay As You Go shouldn’t be complicated. That’s not right at all. It should be flexible and simple to use so you can get the most out of your tablet, mobile Wi-Fi, HomeFi or dongle. Perfect if you love the control and peace of mind you get with an allowance, but with the freedom of Pay As You Go.

Top–ups
To get credit on your Pay As You Go account, you just need to top up. Once activated, Top-ups never expire.
Your My3 account is the easiest and most convenient way to top up. Once you have set it up, simply register your credit or debit card and you’ll be able to top up whenever you like. Plus, with My3 you can see exactly how you are using your credit or any allowance.

You can top up in the following amounts:

 | £2| £5| £10| £15| £20| £25| £30| £40| £50
---|---|---|---|---|---|---|---|---|---
Data Reward Plans| ✔| ✔| ✔| ✔| ✔| ✔| ✔| ✔| ✔
Existing Pay As You Go Plans|  |  | ✔|  | ✔|  | ✔| ✔| ✔

You can find out more on how to top up at Three.co.uk/topup. Please note that not all Add-ons and Top-ups are available through all channels – for example, some may only be available online or by calling Customer Services.

Great value Add-ons
Running out of data shouldn’t stop you enjoying your tablet. Just pop some more credit on your account and maximise your Top-up with one of our great value Add-ons for use within 30 days. What’s more, abroad at no extra cost in 71 destinations worldwide with Go Roam (subject to our fair use policies – see page 11).

 | Choose a new Pay As You Go Mobile Broadband Data Reward Add-on| Choose an existing Pay As You Go Mobile Broadband Add-on
---|---|---
Add-on Name| 2 GB Data Add-on| 5 GB Data Add-on| 10 GB Data Add-on| 500 MB data Add-on| 1 GB data Add-on| 3 GB data Add-on| 7 GB data Add-on
Data allowance for use in the UK or our Go Roam destinations|

2GB

|

5GB

|

10GB

|

500MB

|

1GB

|

3GB

|

7GB

Price| £15| £20| £25| £2.99| £10| £15| £25
Duration| 30 days| 30 days| 30 days| 1 day**| 30 days| 30 days| 30 days
Other info|

These data Add-ons are compatible with our Data Reward plan.

Pay 1p per MB when you run out of data or just use your top-up credit.

| These data Add-ons are compatible with our existing Pay As You Go Mobile Broadband plans.

**Note: Expires midnight after the day you bought it or if you use up the data – whatever comes first.

More about our Add-ons

How long do Add-ons last?
Add-ons are valid for 30 days from the date and time you activate them apart from the 500 MB data Add-on which lasts for one day. Add-ons need to be activated within 90 days of purchase.

What happens to any remaining allowance when my Add-on has expired?
Once an Add-on expires, any unused allowance will be lost and can’t be rolled over to another Add-on.

Can I cancel an Add-on?
Once an Add-on has been activated it can’t be cancelled.

Can I buy more than one Add-on at a time?
Generally, only one of each Add-on can be active on your account at any one time, but if you’ve used all of your Add-on allowance, you can then activate another Add-on.

How do I find out more about converting a Top-up to an Add-on?
You can find out how to convert a Top-up to an Add-on online at Three.co.uk/Support/Top_Up

What are the costs outside of my allowance?
If you use data outside of your allowance, without buying an Add-on, or if you can use your device to make calls or send messages, the charges for these activities are set out below:

Outside of allowance – UK use| Pay As You Go plans Cost (per MB/ minute/message)| Pay Monthly plans Cost (per MB/ minute/message)
---|---|---
Data (per MB)| 1p| 1p
UK text messages (up to a max. of 160 characters).| 2p| 2p
SMS shortcode messages*.| 15p| 15p
MMS| 55p| 65p
Voice and fax calls to standard UK landlines (starting 01, 02, 03) and to UK mobiles (any network)| 3p| 65p
Non-standard 07 numbers:

0740659 / 074060 / 074061 / 074062 / 0740671 – 9 / 074176 / 074181 / 074185 / 074414 /

074515 / 075200 / 075201 / 075203 / 075204 / 075205 / 075207 / 075208 / 075209 /

075370 / 075373 / 075375 / 075376 / 075377 / 075580 / 075581 / 075582 / 075590 /

075591 / 075592 / 075593 / 075594 / 075595 / 075596 / 075597 / 075598 / 075710 /

075718 / 075890 / 075891 / 075892 / 075893 / 075898 / 075899 / 077001 / 077442 /

077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / 077552 / 077553 /

077554 / 077555 / 078221 / 078223 / 078224 / 078225 / 078226 / 078227 / 078229 /

078644 / 078727 / 078730 / 078745 / 078920 / 078922 / 078931 / 078933 / 078938 /

078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 / 079780 / 079781 /

079784 / 079785 / 079786 / 079788 / 079789

|

Out of allowance UK mobile charges apply (see Three.co.uk/nts for exact costs)

0087 and 0088 (satellite phones)| Up to £7.66
076 – Pager| £1.22 per call plus 85.8p per minute
Premium rate (09, 091, 098) – Bands A-E (check Three.co.uk/nts for specific numbers)|

55p per minute Access Charge (1-minute minimum charge) plus the Service Charge

|

65p per minute Access Charge (1-minute minimum charge) plus the Service Charge

Relay UK calls to emergency services using 18000 or 18001 999 or 18001 112

Relay UK calls to non-emergency numbers using 18001 101

|

Free

Relay UK calls using 18001 to UK standard landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078 or 079)| A discount of no less than 25% will be applied to the standard rates set out in this table
Relay UK calls to international numbers using 18001| A 25% discount will be applied to the standard rates set out on pages 12 and 14

Voice calls made from the UK to international numbers – See page 8

1. These rates apply to our Internet with legs Pay Monthly packages, SIM plans and our new Internet with legs Pay As You Go Data Reward plan. If you’re on one of our existing Pay As You Go mobile broadband plans, you’ll be charged 10.2p per text message and 25.5p per minute for voice and fax calls to standard UK landlines (starting 01, 02, 03) and to UK mobiles (any network). On these older plans, you’ll need a data Add-on to get online.
2. SMS shortcodes are a type of text message sent to a 5 or 6 digit number that normally begins with a 6, 7 or 8.
   They are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones. They are classed as a type of Premium Rate Service. The cost will vary with the promoter’s terms and conditions (which should always be checked to find out the exact cost of sending the message). SMS shortcode messages will not come out of any inclusive allowance.

How much does it cost to call Directory Services?

There is a host of directory enquiry services available, all of which have different phone numbers and different charges. The table here only shows a fraction of the directory services available (which is changing frequently) – go to Three.co.uk/nts for the latest details.
The cost of calling a number starting 118 is now split into an Access Charge (set by us, with a 1-minute minimum charge) and a Service Charge (set by the company you’re calling – they’ll tell you this).

Prices for Three Directory Services (including VAT)| Pay As You Go plans

Cost (per MB/minute/message)

| Pay Monthly plans Cost (per MB/minute/message)
---|---|---
National 118333 – multi-search| 55p per minute Access Charge (1-minute minimum charge) + £3.50 to connect + (after the first minute) per Service Charge of 10p per minute.| 65p per minute Access Charge (1-minute minimum charge) + £3.50 to connect + (after the first minute) per Service Charge of 10p per minute.
International 118313 – multi-search| 55p per minute Access Charge (1-minute minimum charge) + £3.50 to connect + (after the first minute) per Service Charge of 10p per minute.| 65p per minute Access Charge (1-minute minimum charge) + £3.50 to connect + (after the first minute) per Service Charge of 10p per minute.
Directory Services for people with disabilities 195 – multi-search| Free to call 195 for Three’s registered users.

If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the standard rate for your price plan or will come out of any available allowance you have.

Free text message with the number(s) you’ve requested.

| Free to call 195 for Three’s registered users.

If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the standard rate for your price plan or will come out of any available allowance you have. Free text message with the number(s) you’ve requested.

Voice calls from the UK or abroad to international special numbers

074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 / 075092 / 075093 / 075094 / 075095 /| International band 0
075096 / 075097 / 07624 / 077003 / 077007 / 077008 / 047781 / 077977 / 077978 / 077979 / 078297 / 078298 /

078299 / 047839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 / 079242 / 079243 / 079244 / 079247 /

| (see page 10)
079248 / 079370 / 079371 / 079372 / 079373 / 079374 / 079375 / 079376 / 079377 / 079378 / 079379 / 07781|

Voice calls made to other international special numbers

Check www.three.co.uk/specialnumbers3 for specific numbers| £2.75

Using your device or SIM abroad?

International Roaming is switched on automatically on your account, so you can use your SIM abroad, including in Go Roam destinations straight away. On our Pay As You Go plans you’ll need to activate your SIM in the UK first. With Go Roam, international data roaming is not subject to additional charges if you’re using your plan or an Add-on allowance to get online from a Go Roam destination (see bottom of page). Pay As You Go customers can choose to use either their top-up credit or an Add-on at no extra cost in our Go Roam destinations. As our mobile broadband plans do not include voice or text allowances, you won’t be able to make calls or send texts back to the UK at no extra cost from our Go Roam destinations on these plans.
In countries not covered by Go Roam, or for calls and texts made abroad on these plans, additional costs will be incurred.

Getting online abroad
When you roam onto other international networks where data roaming is available, the charges below will apply (except if you’re in a Go Roam destination – see pages 11–12 for more information).
The speed and availability of Internet access when abroad will depend on a number of factors, including which network you are roaming on and the services they have available – for example, 4G networks may not be available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds that you’ll experience include your distance from the nearest mast, your location in a building, local geography, and the type of device you’re using. Certain services such as audio and/or video streaming may be slower as a result than in the UK. For the latest information on which countries you can roam in and on which networks, visit Three.co.uk/roaming

To help you manage your roaming costs when you’re travelling, we’ll text you information about roaming rates for each country you visit. We’ve also set up a worldwide data roaming limit of £45 to stop you spending too much. If you’d prefer you can have this limit removed by contacting Three Customer Services.

If you need to contact Three Customer Services while abroad, call +44 7782 333 333 (this call will be charged at your standard roaming rate). Calls made from abroad to your voicemail will also be charged at standard roaming rates. Go to Three.co.uk/roaming for more information.

Data charges are for data sent and received and are calculated to the nearest kilobyte.

Making calls and texts while abroad to standard landlines and mobile numbers.
If your device allows you to make calls or send messages, and if used abroad to make calls or send texts, you will be charged as below (remember, as your mobile broadband plan does not include voice or text, you will not be able to use your device to make calls or send texts back to the UK from Go Roam destinations at no extra cost).

To see the roaming rates you’ll be charged for calls and texts (device allowing), you’ll need to know (1) the Band that the country you’re in is in, and (2) which Band the country you’re trying to contact falls within. Check the table
below to find out:

Go Roam in Europe

|

Go Roam Around the World

|

Band 0

|

Band 1

|

Band 2

|

Band 3

|

Band 4

---|---|---|---|---|---|---
Aland Islands Austria Azores

Balearic Islands

Belgium

| Australia Brazil Chile Colombia Costa Rica| Monaco| Andorra Bosnia and Herzegovina Canada Macedonia| Rest of the world (that is, not within Go Roam Bands 0, 0A, 1, 3 or 4).

If you can’t see the country you’re looking for and want to double check if it falls within Band 2, go to Three. co.uk/roaming to see if you can use your Three device there.

| Cape Verde Cuba Ethiopia Georgia Kuwait| Ships, Ferries, Airplanes and Maritime Networks
Bulgaria| El Salvador|  | Montenegro| Malaysia|
Canary Islands| Guatemala|  | North Cyprus| Maldives|
Croatia| Hong Kong|  | South Africa| Morocco|
Cyprus| Indonesia|  | Turkey| Oman|
Czech Republic| Israel|  |  | Russia|
Denmark| Macau|  |  | Tunisia|
Estonia| New Zealand|  |  | Turkmenistan|
Finland| Nicaragua|  |  | Ukraine|
France| Panama|  |  | United Arab|
French Guiana| Peru|  |  | Emirates|
Germany| Puerto Rico|  |  | Uzbekistan|
Gibraltar| Singapore|  |  |  |
Greece| Sri Lanka|  |  |  |
Guadeloupe| Uruguay|  |  |  |
Guernsey| US Virgin Islands|  |  |  |
Hungary| USA|  |  |  |
Iceland| Vietnam|  |  |  |
Ireland|  |  |  |  |
Isle of Man|  |  |  |  |
Italy|  |  |  |  |
Jersey|  |  |  |  |
Latvia|  |  |  |  |
Liechtenstein|  |  |  |  |
Lithuania|  |  |  |  |
Luxembourg|  |  |  |  |
Madeira|  |  |  |  |
Malta|  |  |  |  |
Martinique|  |  |  |  |
Mayotte|  |  |  |  |
The Netherlands|  |  |  |  |
Norway|  |  |  |  |
Poland|  |  |  |  |
Portugal|  |  |  |  |
Réunion|  |  |  |  |
Romania|  |  |  |  |
Saint Barthélemy|  |  |  |  |
Saint Martin|  |  |  |  |
San Marino|  |  |  |  |
Slovakia|  |  |  |  |
Slovenia|  |  |  |  |
Spain|  |  |  |  |
Sweden|  |  |  |  |
Switzerland|  |  |  |  |
Vatican City|  |  |  |  |

Did you know?

• Calls made when you’re in a non-EU country are normally charged per minute
• Calls received when you’re in a non-EU country normally have a 1-minute minimum charge and are then charged by the second
• When you’re roaming in the EU, the minimum charge for a call is for 30 seconds, after which calls are charged by the second.

Using your device abroad at no extra cost with Go Roam
Because your plan’s data allowance can be used in the UK and in our Go Roam destinations, you can get online while on holiday at no extra cost subject to our fair use policies. Where and when you use your allowance is up to you.
It’s also free to receive calls, texts, and MMS when in a Go Roam destination (if your device allows these features).

As a reminder, Go Roam can be used in the following destinations (we’ve split these into two bands, based on whether they’re within the EU or not as this will affect some out of allowance charges):

Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City| Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, US Virgin Islands, USA, Vietnam

Out of allowance charges when in a Go Roam destination
If you use up all of your plan’s data allowances when in a Go Roam destination, you’ll be charged for additional use at the out of allowance rates below:

Internet data

All Go Roam destinations| 1p per MB

If you want to make calls or send texts using your device from a Go Roam destination, you’ll be charged as follows:

minute) to standard landlines and mobile numbers.**

(find out more about the cost of calling non-standard international numbers at Three.co.uk/nts)

Go Roam in Europe| 3p| 3p| £1.40| Free
Go Roam Around the World| 3p| 3.3p| £1.40| Free
SMS charges (per message)
Go Roam in Europe| 2p| 2p| Up to 2p| Free
Go Roam Around the World| 2p| 2p| Up to 2p| Free
Internet Data (per MB)
Go Roam in Europe| 1p| N/A
Go Roam Around the World| 1p| N/A

MMS and calls to non-geographic numbers (starting +4484, +4487, +449, +44118) don’t form part of your allowance; therefore the following charges will apply when in a Go Roam destination (regardless of which country you are calling or messaging):

Cost to make call / send message| Pay As You Go plans Cost (per message/minute)| Pay Monthly plans Cost (per message/minute)| Received
---|---|---|---
MMS (per message)| 55p| 65p| Free
Non-geographic calls (per minute)| Up to £1.40 (to any number)| N/A

Prices quoted above include VAT, where applicable.
Check Three.co.uk/go-roam for more information and the latest on which destinations are included.

Is there any other information about Go Roam that I should know?
Go Roam in Europe and Go Roam Around the World

• If you have a data allowance greater than 12GB, you can use up to 12GB of data each month to get online.
  If you use 12GB and still have remaining data allowance available, you can continue to use your data, but this is subject to a surcharge currently 0.3p/MB. When roaming in the Republic of Ireland, fair usage limits do not apply.

• Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips. It isn’t designed for people who live abroad or stay for extended periods.

• As such, if you roam exclusively in one or more of our Go Roam destinations (including both Go Roam in Europe and Go Roam Around the World) for any two complete months in a rolling 12-month period, we may suspend international roaming on your account, meaning you will no longer be able to use your phone or device abroad. Of course, we’ll let you know in advance if this is likely to happen.

• If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this fair use policy wont apply.

• In Go Roam destinations, Three may deploy traffic management measures, known collectively as TrafficSense™, to protect the network and to give customers the best internet experience. Find out more about TrafficSense™

You can find out more about Go Roam at three.co.uk/go- roam. And just so you know, we reserve the right to extend, withdraw or modify the terms of Go Roam and/or the destinations of service included at any time.

What about destinations not covered by Go Roam – how much will it cost to use my phone there?
The cost of data use abroad (when not in a Go Roam destination) is set out on page 11 (please note, the ‘Bands’ are different for data use).
Our international charges for calling or texting vary depending on (1) where you are and (2) where the person you are calling or texting is located. The relevant international costs to call or text outside of our Go Roam destinations are listed below.

To see the roaming rates you’ll be charged when in a specific country, use the table on page 10 to identify the band that the country you’re going to falls within, and if you are contacting someone in a different country (on an international number), check which band that destination falls into. Then check the tables below.

Making and receiving calls when abroad to standard landlines and mobile numbers.
(find out more about the cost of calling non-standard international numbers at Three.co.uk/nts)

Where are you calling from?

|  | Where are you calling?
---|---|---
Back to the UK & within the same Band

(per minute)

| Anywhere else in the world

(per minute)

| How much will it cost to receive a call in these Bands?

(per minute)

Band 0| 10p| £1.404| 0.9p
Band 1| £1.40| £1.40| 99p
Band 2| £2.00| £2.00| £1.25
Band 3| £3.00| £3.00| £1.25
Band 4| £3.00| £3.00| £1.25

Note: The above table does not include out of allowance roaming charges for Go Roam destinations – please see page 11 for these.

Sending and receiving texts while abroad

Where are you texting from?| Cost to send (per message) to anywhere in the world| Cost to receive a text (per message)
---|---|---
Band 0| 4p| Free
Band 1| 35p
Band 2| 35p
Band 3| 35p
Band 4| 50p

Calling and texting abroad from the UK

If you’re using your device to call an international number from the UK, the cost will depend on which country you are calling. You won’t be charged if you receive a call from an international number when in the UK.
Voice calls made from the UK to a standard international landline or mobile number

Where are you calling?| Pay As You Go plans Cost (per minute)| Pay Monthly plans Cost (per minute)
---|---|---
Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Jersey, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City| 19.5p| **** 19.5p
All other international destinations

For the cost of calling non-standard international numbers see

three.co.uk/specialnumbers3

| £2.75| £3.00

If you’re sending messages from the UK to an international number, the cost is the same regardless of where you’re messaging or calling:

Charges from the UK to any country| Pay As You Go plans Cost to send (per message)| Pay Monthly plans Cost to send (per message)| Cost to receive
---|---|---|---
SMS to Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Jersey, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City|

6.2p

|

6.2p

|

Free

SMS to all other international destinations| 35p| 65p| Free
MMS| 55p| 65p| Free

Charges for other services, including cancellation fee
We charge you for a range of other activities.

during the Minimum Term of your agreement less a variable discount, currently 3%. We reserve the right to vary the amount of the percentage discount from time to time.

See calculation example below.

Charge for failed/late payment| £5.11
Monthly Charge| £20
---|---
Total of Monthly Charges remaining during the Minimum Term| £20 x 6 months = £120
Less discount of 3%| £120 – £3.60 (3% of £120) = £116.40
Cancellation Fee| £116.40

Key things to note

We’ve set out some of the questions that we often get asked, and their answers below. We’ve also explained in more detail about your plan including how you can use it in Go Roam destinations.

About your plan
What does my plan include?

• If you have a Pay Monthly plan which includes a device, it includes a monthly allowance of data for use within the UK and, for an additional fixed daily charge, in our Go Roam destinations.
• If you have one of our Internet with legs SIM Plans, it includes a monthly allowance of data for use within the UK or a Go Roam destination.
• It’s worth remembering that if you don’t use up your allowance in a month, you lose the unused portion, as it doesn’t roll over to the next month.
• After your monthly data allowance is used up, prices for use outside of your allowance for additional data as well as for any calls or messages are shown on page 7.

How can I use my data?

• You can use your data in the UK or in any of our Go Roam destinations, as set out on page 10.
• You can also use your data to set up a Personal Hotspot if you want to connect more than one device to the Internet at once, when in the UK or in a Go Roam in Europe destination.
• To help you see the value you’re getting with our Pay As You Go Data Add-ons, we’ve set out in the table below the per MB cost for each Pay As You Go Data Add-on:

Go Binge was available up until 30 September 2020 to customers taking an MBB plan which includes a data allowance of at least 15 GB. It is no longer available either to new customers or for existing customers whose plan did not include Go Binge on 30 September 2020. For our customers who do have Go Binge, it provides you with an unlimited data allowance that can only be used for streaming video and music from selected partners as long as you have some of your standard data allowance remaining. You can choose to opt out of Go Binge at any time and use your standard data allowance instead. Go Binge is available for use within the UK and our Go Roam  destinations (a fair use policy may apply – see Three. co.uk/go-roam), but some services may not be available while roaming due to licensing conditions.

Go Binge includes a range of third party services, some of which may require their own subscription to access them, and some additional content, such as adverts, may come out of your regular data allowance. For more details of what’s included and how to access, see Three.co.uk/go- binge

Do you break down the cost of the data that I get as part of my package anywhere?
Yes – you’ll see a breakdown of the exact cost of the data included within your package’s allowances on page 2 of your monthly bill in the ‘Answering your questions’ section titled ‘About your allowance’s unit costs’ – we believe this helps you understand the value you’re getting from your package. The data allowance for each package is comprised of is also set out on the relevant pages of this Price Guide.
For example, the cost of the 5 GB mobile data, 12-month SIM Plan costing £13 a month is 0.254p per megabyte. These aren’t charges for going over your allowance, this data allowance is included in your plan. They also don’t include any one-off reductions, discounts, or any Add-on allowances.

We have set out the cost per MB for our pay monthly Add-ons in the table below.

How do you measure data usage?
Data usage is measured in bytes, this is then aggregated up into large units of measure

• Kilobyte (kB) = 1024 bytes
• Megabyte (MB) = 1024kB
• Gigabyte (GB) = 1024MB
• Terabyte (TB) = 1024GB
• Petabyte (PB) = 1024TB

All current data tariffs are charged and purchased as part of an inclusive allowance and / or as part of an Add-on which provides a specified amount of data you can use for a fixed price. Data usage is calculated based on the amount of data that travels over the data network. Please note that usage may include re-sent data packets and packets added to control the flow of data over the network.
Data is charged at each full MB level. Any partial MB usage will then be prorated as per the customer plan.

What will I have to pay if I want to cancel my contract?
If you ask to cancel your package before the end of your Minimum Term, you’ll be asked to pay a Cancellation Fee (see ‘What do you charge for Other Services’ on page 14). If you are outside of your Minimum Term and want to cancel your contract, there is no cancellation fee to pay. For more information, call Three Customer Services.

months

= £120

Less discount of 3%| £120 – £3.60 (3% of £120) = £116.40
Cancellation Fee| £116.40

Final Bill Refund
When you cancel your account, you won’t be able to view your bills on My3 or the Three App, so we’ll send you your final bill by post. If your account is in credit when it closes, you may be owed a refund. Any refund owed to you over 50p, will be refunded within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. If you settle your monthly bill by card payment, any refund owed to you will be refunded directly to your card. If your refund is less than 50p, a refund can be arranged by calling 0333 338 1003, or by using our Live Chat service. If we cannot refund your credit and it remains unclaimed for a period of 6 months, Three will donate this credit to our charity partner. Please note, not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit
three.co.uk/terms-conditions.

Is there anything else I should note?
Depending on your device, you may be able to use it to make calls and send texts. If so, you should note the following:

Charging/billing.

• All calls (except calls to shortcode, premium rate numbers and EU roaming calls) are treated as a minimum of one minute. Calls of more than one minute are treated as lasting for their actual duration, with fractions of a second being rounded to the nearest second (this does not apply to some roaming calls, calls to Service Numbers and Special Calls).
• Calls to Service Numbers (starting 084, 087, 09 and 118) are charged differently from other numbers. The Access Charge element of these calls will be treated as a minimum of one minute. If your call lasts less than one minute, your Access Charge will be rounded up to a duration of one minute. For calls of more than one minute, the Access Charge element is treated as lasting for its actual duration, with fractions of a second being rounded to the nearest second. The Service Charge element is set by the company you’re calling, and may comprise (1) a price per minute Service Charge; (2) a price per call Service Charge; (3) a price per call Service Charge plus a price per minute Service Charge (which runs from the start of your call); and (4) a price per call Service Charge plus a price per minute Service Charge (which runs from 60 seconds after the call starts).

If the Service Charge includes a price per minute Service Charge, this will be treated as lasting its actual duration (except if the first 60 seconds have been excluded), with fractions of a second being rounded to the nearest second. For example, if you make a call using a Pay Monthly plan to a service number, where the Service Charge is 10p per minute, which is simply charged at a price per minute rate, and your call lasts 30 seconds, you’ll be charged a total of 70p for this call, as the Access Charge element will be rounded up to a duration of one minute at 65p plus 5p for the 30 seconds of call time for the Service Charge element.

Each individual charge on your bill is shown with VAT included (where relevant), and is rounded up or down to the nearest tenth of a penny to make it easier to read. This rounding process means that the total charges you see on your bill summary page may not always be identical to the ‘Total due by’ charge you see on the front page of your bill because the rounding may affect the total of all charges once these have been aggregated to produce the sub- total before VAT. Don’t worry, this is normal and you’re not being overcharged or undercharged. The actual amount you need to pay is the one shown on your bill’s front page, next to ‘Total due by’.

• Spend caps: We ask all new and upgrading customers at point of sale if they want to set a spend cap on their monthly bills which applies to all outside of allowance charges in the UK and whilst roaming, including the daily roaming charge in Go Roam destinations. If they choose to do so, the cap will be applied to their account within 7 days of the request. The spend cap can be set or changed by the customer at any time – visit Three.co.uk/control-your-spend

• Spend limits: We’ve automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory enquiries) and messages (including SMS shortcode messages). The limits are £40 per single payment transaction and the cumulative sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can’t be changed. For more information, including confirmation of what types of transactions are affected, visit Three.co.uk/spendlimits

• VAT invoices: These plans are for your personal use only and are not intended for commercial use – this means that if you signed up to one of these plans on or after 18 August 2016, we’re afraid we will not be able to issue you with a VAT invoice in relation to this account. If you do need a VAT invoice in relation to your mobile account, please have a look at one of our Business Plans.
  If you joined us before 18 August 2016, you may be able to request a VAT invoice subject to a few simple verification checks – please note that Three will only issue a tax invoice on these plans where it is obliged to do so, in accordance with VAT regulations. You can make this request by calling 333 free from a Three phone, or 0333 338 1001 from any other phone (standard call rate applies) and select the Billing option.

• First month pro-rated: Your first month’s allowance and charge for your price plan or Add-on will depend on when in the month you join Three or when you decide to select your Add-on. Whenever that is, you can start using your allowance for your price plan or Add-on straight away. We’ll work out an appropriate allowance and charge to take you to the end of the first month. After that, you simply pay the standard monthly line rental or Add-on charge for a full month’s allowance.

• Recurring payment method: New customers can only join pay monthly plans on Direct Debit and our plans’ prices include a discount for paying by this efficient means. Direct Debit is brilliant for you as payment will be taken automatically and your account will not be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know.

We cannot prevent you from cancelling your Direct Debit, and if you do, you are still required to pay your bills by the due date. We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details at any time and on multiple occasions. If you do not permit us to store payment details you will lose the recurring payment discount.
You can choose any of the following given means of payment. Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount.

Increases to your Monthly Charge

The Monthly Charge for your Package is the minimum price you agree to pay us for Three Services provided to you under your agreement, for the Minimum Term. Each April your Monthly Charge will increase by 4.5%. We’ve shown an example in the following table of how this increase will work. For example:

Monthly Price until March 202 4| Monthly Price from April 202 4 to March 202 5| Monthly Price from April 202 5 to March 202 6
---|---|---
Price A| Price A plus 4.5% (= Price B)| Price B plus 4.5% (= Price C)
We’ve set out an example below, showing how this would work if your Monthly Charge is £20.
 | £20 + £0.90| £20.90 + £0.94
£20.00| (4.5% of £20.00)| (4.5% of £20.90)
 | = £20.90| = £21.84

This annual price change applies if you joined or upgraded between 29 October 2020 and 31 October 2022. You can create a personalised example of what your new Monthly Charge could be by using the calculator found on three.co.uk/APC. See our Terms for Three  Services for more information: Three.co.uk/terms

Your Rights Complaints

Remember, if you’re unhappy about any aspect of our services, you should contact Three Customer Services on 500 (free) from your Three phone or 0333 338 1003 from any other phone.
We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results. A copy of our customer complaints code can be viewed on our website at Three.co.uk/complaints or you can request a copy by contacting us on the numbers mentioned above.

References

• Three | Phones, Broadband & SIM Only deals
• Three | Phones, Broadband & SIM Only deals
• Changes to your Monthly Charge - Customers who joined or upgraded between 29th October 2020 and 31st October 2022 | Three
• Spend Caps | Support | Three
• All about Go Binge | Support | Three
• Go Roam | Roaming in 71 destinations | Support | Three
• Roaming and calling abroad | Support | Three
• Anonymous Topup
• Terms & Conditions | Three
• Terms & Conditions | Three
• Anonymous Topup

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