Samsung LH015IFRTFS-ZA Digital Signage Systems User Manual

Samsung LH015IFRTFS-ZA Digital Signage Systems

Product Information

Specifications

• Model: IER (IE015R, IE020R, IE025R, IE040R)
• Model: IER-F (IE015R-F, IE020R-F, IE025R-F, IE040R-F)
• Model: IFR (IF015R, IF020R, IF025R, IF040R)
• Model: IFR-F (IF015R-F, IF020R-F, IF025R-F, IF040R-F)
• Color and appearance may vary
• Specifications subject to change for performance improvement

Product Usage Instructions

Before Using the Product

Safety Precautions
The following safety instructions are crucial for personal safety and to prevent property damage. Please read them carefully before using the product.

Safety Symbols

• Warning: Serious or fatal injury may result if instructions are not followed.
• Caution: Personal injury or property damage may result if instructions are not followed.
• Prohibition: Do NOT attempt.
• Instruction: Follow directions.

Electricity and Safety

Warning:
Do not use a damaged power cord or plug, or a loose power socket to avoid electric shock or fire hazards. Avoid using multiple products with a single power socket to prevent overheating and fire risks. Never touch the power plug with wet hands to avoid electric shock.

FAQ

• Q: What should I do if the product appearance differs from what is mentioned in the manual?
  A: The color and appearance of the product may vary. If you have concerns about the appearance, please contact customer support for assistance.

• Q: How can I ensure proper installation of the product?
  A: Refer to the installation section in the manual for detailed instructions on installing the product correctly to ensure optimal performance and safety.

User Manual

• IER (IE015R IE020R IE025R IE040R)
• IER-F (IE015R-F IE020R-F IE025R-F IE040R-F)
• IFR (IF015R IF020R IF025R IF040R)
• IFR-F (IF015R-F IF020R-F IF025R-F IF040R-F)

The color and appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.

• An administration fee may be charged in the following situations:
• An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).
• You bring the unit to a repair center, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.

Safety Precautions

The following safety instructions are to ensure your safety and prevent property damage. Please read the following to ensure the proper use of the product.

Safety symbols

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION:
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER-SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.
  An electric shock or fire may result.

• Do not use multiple products with a single power socket.
  Overheated power sockets may cause a fire.

• Do not touch the power plug with wet hands. Otherwise, an electric shock may result.

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
  Damage to the cord may result in a fire or electric shock.

• Do not place the power cord or product near heat sources.
  A fire or electric shock may result.

• Insert the power plug in so it is not loose.
  An unsecured connection may cause a fire.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).
  An electric shock or injury may result.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
  A fire may result.

Caution

• Do not disconnect the power cord while the product is being used.
  The product may become damaged by an electric shock.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
  A fire or electric shock may result.

• Keep the power socket where the power cord is connected unobstructed.
  The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.
  An electric shock or fire may result.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS, OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
  A fire may result.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.
  An increased internal temperature may cause a fire.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

  • The product may fall and become damaged and cause an injury.
  • Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
  The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.
  The product may fall and injure children.

• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a kitchen or near a kitchen counter.

• Have a technician install the wall-mount hanger.

  • Installation by an unqualified person can result in an injury.
  • Install the Cabinet using the frame kit provided by the manufacturer.

• Install the product at least 10 cm away from the wall to allow ventilation.
  An increased internal temperature may cause a fire.

• Keep the plastic packaging out of the reach of children.
  Children may suffocate.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
  A fire or electric shock may result.

• Following installation, it is recommended to dehumidify the LED Signage product before use.

  • This helps prevent moisture damage and maintain optimal performance.
  • For product dehumidification, refer to the supplied installation manual. The installation manual is available for download at www.samsung.com/displaysolutions.

Caution

• Do not set down the product on its front.
  The screen may become damaged.

• When installing the product on a cabinet or shelf, ensure that the bottom edge of the front is not protruding.

  • The product may fall and become damaged and cause an injury.
  • Install the product only on cabinets or shelves of the right size.

• Do not drop the product while moving. Product failure or personal injury may result.

• Set down the product gently.
  Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures, or a significant presence of moisture, or a place where the product will operate continuously for an extended time) may seriously affect its performance.
  Be sure to consult the Samsung Customer Service Center if you want to install the product at such a place.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair, or modify the product yourself.

  • A fire or electric shock may result.
  • Contact the Samsung Customer Service Center for repairs.

• If the product is dropped or the outer case is damaged, turn off the power switch and disconnect the power cord. Then contact the Samsung Customer Service Center.
  Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
  The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.

• Do not move the product by pulling the power cord or any cable.
  Product failure, an electric shock, or a fire may result from a damaged cable.

• Do not lift or move the product by pulling the power cord or any cable.
  Product failure, an electric shock, or a fire may result from a damaged cable.

• Ensure the vents are not blocked by tablecloths or curtains.
  An increased internal temperature may cause a fire.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

  • Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact the Samsung Customer Service Center.
  • Product failure, an electric shock, or fire may result.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

  • Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact the Samsung Customer Service Center.
  • Product failure, an electric shock, or fire may result.

• Before moving the product, turn off the power switch and disconnect the power cable and all other connected cables.
  Damage to the cord may result in a fire or electric shock.

• If the product generates abnormal sounds, a burning smell, or smoke, disconnect the power cord immediately and contact the Samsung Customer Service Center.
  An electric shock or fire may result.

• During a lightning or thunderstorm, power off the product and remove the power cable.
  A fire or electric shock may result.

• Do not drop objects on the product or apply impact.
  A fire or electric shock may result.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
  Sparks can cause an explosion or fire.

• Do not use or keep combustible spray or an inflammable substance near the product.
  An explosion or fire may result.

Caution

• The screen is bright. Keep a sufficient distance from the screen.

  • Continuously looking at the screen up close is bad for your eyes.
  • Recommended viewing distance (ITU-R: Maintain viewing distance of Screen vertical height x approx 3.2) or more. e. g. For IE025R: 1080 x 2.5 x 3.2 = a distance of at least 8.6 m is recommended

• Do not use humidifiers or stoves around the product.
  A fire or electric shock may result.

• Do not touch the screen when the product has been turned on for an extended period as it will become hot.

• Do not place heavy objects on the product.
  Product failure or personal injury may result.

• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period (vacation, etc).
  Dust accumulation combined with heat can cause a fire, electric shock, or electric leakage.

• Store small accessories out of the reach of children.

Cleaning

• The LED structure is revealed on the front of the monitor. Exercise caution to ensure that you do not touch the structure. There is a risk that the LED element may fall or become damaged.
• To clean the exterior, use the soft cleaning cloth that comes with the monitor to wipe the exterior gently.
• (The installation manual is available for download at www.samsung.com/displaysolutions.)
• Contact the Customer Service Center if the inside of the product needs cleaning (a service fee will be charged).

Ports

IER IFR
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Parts

|

Description

---|---
POWER IN| Connects to an AC power.
SERVICE| Dedicated to service technicians.
DATA IN| Connects to the DATA OUT port on an Interface Gender (I/G) or on the previous cabinet to receive video data.
SWITCH| Enter factory mode (press and hold for 5 seconds) or factory reset mode (press and hold for 10 seconds).
DATA OUT| Connects to the DATA IN port on the next cabinet.
POWER OUT
100-240V~50/60Hz 4.0A| Connects the power cable to the next cabinet to support AC power.

For additional install information, refer to the supplied installation manual. The installation manual is available for download at www.samsung.com/displaysolutions.

IER-F IFR-F
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

POWER OUT

100-240V~50/60Hz 4.0A

|

Connects the power cable to the next cabinet to support AC power.

POWER IN| Connects to an AC power.
SERVICE| Dedicated to service technicians.
DATA OUT| Connects to the DATA IN port on the next cabinet.
SWITCH| Enter factory mode (press and hold for 5 seconds) or factory reset mode (press and hold for 10 seconds).
DATA IN| Connects to the DATA OUT port on an Interface Gender (I/G) or on the previous cabinet to receive video data.

For additional install information, refer to the supplied installation manual. The installation manual is available for download at www.samsung.com/displaysolutions.

Precautions when handling the cabinets

• [Caution to prevent external shock and dropping of the product]
  After removing the protective brackets, be careful not to expose the product to external shocks or vibrations. Make sure that the product is not dropped from any height.

• [Caution to prevent damage to the LED]
  Be careful not to expose the product to vibrations or external shocks when it is lying flat on the floor.

• [Caution to prevent damage to corners]
  Take extra care to ensure that the corners of a cabinet do not get damaged.

• [Caution to prevent damage to the LED]
  After removing the protective brackets, do not place the product on the floor with the LED facing down.

• [Caution to prevent damage to the LED from static]
  Do not touch the product without anti-static gloves.

  • Be sure to wear anti-static gloves when touching the product.

Installing the cabinets

• Make sure you entrust the installation to a professional installation service provider. For further installation information, contact the dealer you purchased the product from.
• Install the cabinet using the frame kit provided by the manufacturer. For more information about how to install the frame kit, refer to the user manual that comes with it.
• Samsung shall not be liable for any damage to the product and any injury to the users or others that may be incurred while the users install the product by themselves.

Removing the protective brackets
Remove the safety bracket before proceeding to installation.

Connecting to cabinets

Connect the S-Box (SNOW-1810U) and the cabinet to the installed cabinet for video signal transmission.

• Connect the S-Box to the external device before connecting the S-Box to the cabinet.
• Before connecting power to the cabinets, connect the Interface Gender (I/G) to the cabinets first.
• Connect only one type of LED pitch cabinet to a single S-Box. Normal picture quality may not be obtained if different types of cabinets are connected. Do NOT use different types of LED pitch cabinets together.

1. Connect the HDBT ports on the S-Box and I/G cards using a LAN cable.
2. Connect I/G cards and cabinets using OCM cables.
   • Use a cable of CAT 6 (STP type) or higher. STP: Shielded Twisted Pair
   • Connect the HDBT by using a LAN cable that is 15–100 m in length. If you use a cable that is out of the specified length range, the signal quality may be unstable.
   • Use the LAN cables recommended on the HDBaseT website (http://hdbaset.org/hdbaset-recommended-cables). If a LAN cable that is not recommended is used, the HDBT signals may become unstable.

Supported resolutions per installation

IE015R IF015R

Resolution| 640 x 360| 1920 x 1080| 3840 x 2160
Quantity of cabinets| 1| 3 x 3| 6 x 6
IE015R-F IF015R-F|
---|---
Resolution| 160 x 360
IE020R IF020R

Resolution| 480 x 270| 1920 x 1080| 3840 x 2160
Quantity of cabinets| 1| 4 x 4| 8 x 8
IE020R-F IF020R-F|
---|---
Resolution| 120 x 270
IE025R IF025R

Resolution| 384 x 216| 1920 x 1080| 3840 x 2160
Quantity of cabinets| 1| 5 x 5| 10 x 10
IE025R-F IF025R-F|
---|---
Resolution| 96 x 216
IE040R IF040R

Resolution| 240 x 135| 1920 x 1080| 3840 x 2160
Quantity of cabinets| 1| 8 x 8| 16 x 16
IE040R-F IF040R-F|
---|---
Resolution| 60 x 135

One S-Box (SNOW-1810U) supports up to UHD resolution because it has four built-in HDBT OUT ports. To enjoy resolutions that exceed UHD resolution, you need to add S-Box (SNOW-1810U) to the configuration.

Connecting the Power Cable

• Connect the power cable after all cables are connected.
• Before connecting external devices, be sure to disconnect the power cable.

Maximum DAISY CHAIN connection

Model Name

| Operating voltage
---|---
110V| 220V

IER

| IE015R| 2| 4
IE015R-F| 7| 15
IE020R| 3| 6
IE025R IE040R| 3| 7
IE020R-F IE025R-F IE040R-F| 10| 20

IFR

| IF015R| 1| 3
IF020R IF025R IF040R| 2| 4
IF015R-F IF020R-F IF025R-F IF040R-F| 7| 15

Precautions when connecting power

• In case of powering IER(IFR) and IER-F(IFR-F) together, adjust the cabinet number so that total Power consumption is under 600W for 110V and 1000W for 220V.
• Exceeding the recommended maximum number of devices may produce overvoltage, causing the circuit breaker to trip down or the product to be damaged. Make sure that the number of connected devices does not exceed the recommended maximum number.
• Samsung is not liable for any problems incurred by connecting devices that exceed the recommended maximum number.
• The label info which is attached to the product shows the rated power of the cabinet and the rated current of the outlet.

• Transfer power by daisy chain with extension power cable.
• Do not use the POWER OUT socket of the last Cabinet.

Specifications

General

Model Name| IE015R| IF015R| IE015R-F| IF015R-F| IE020R| IF020R| IE020R-F| IF020R-F
---|---|---|---|---|---|---|---|---
Cabinet| Refresh rate| 3840Hz| 3840Hz| 3240Hz| 3840Hz| 3240Hz
Pixel Pitch| 1.5 mm| 2.0 mm
LED pixel configuration| 3 in 1 (RGB)
LED pixel size (W x H)| 1.0 mm x 1.0 mm| 1.5 mm x 1.5 mm
Pixels (Row x Column)| 640 x 360 pixels| 160 x 360 pixels| 480 x 270 pixels| 120 x 270 pixels
Aspect ratio (W:H)| 16:9| 4:9| 16:9| 4:9

Cabinet

| Refresh rate| 3840Hz| 3240Hz| 3840Hz| 3240Hz| 3840Hz| 3240Hz| 3840Hz| 3240Hz
---|---|---|---|---|---|---|---|---|---
Pixel Pitch| 2.5 mm| 4.0 mm
LED pixel configuration| 3 in 1 (RGB)
LED pixel size (W x H)| 2.1 mm x 2.1 mm
Pixels (Row x Column)| 384 x 216 pixels| 96 x 216 pixels| 240 x 135 pixels| 60 x 135 pixels
Aspect ratio (W:H)| 16:9| 4:9| 16:9| 4:9
Synchronization| Video Frame rate| 50/60Hz
Power Supply| AC100-240V~ 50/60Hz
Refer to the label on the back of the product as the standard voltage can vary in different countries.
Environmental considerations| Operating| Temperature : 32 °F – 104 °F (0 °C – 40 °C)

Humidity : 10% – 80%, non-condensing

Storage| Temperature : -4 °F – 113 °F (-20 °C – 45 °C)

Humidity : 5% – 95%, non-condensing

• Applicable before the product package is unpacked.

  • Plug-and-Play
    This monitor can be installed and used with any Plug-and-Play compatible system. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically. However, you can customize the installation settings if desired.

  • When cabinets are installed in a Pivot configuration, the image quality on the right and left sides may vary depending on the viewing angle.

  • For detailed device specifications, visit the Samsung website.

Responsibility for the Pay Service

Responsibility for the Pay Service (Cost to Customers)
When the service is requested, despite in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation, etc.

• If a service technician gives instructions on how to use a product or simply adjusts options without disassembling the product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If a customer requests instructions on how to use it because of another company’s product.
• If a customer requests instructions on how to use the network or another company’s program.
• If the customer requests software installation and setup for the product.
• If a service technician removes/cleans dust or foreign materials inside of the product.
• If a customer requests an installation additionally after purchasing a product through home shopping or online.

Product damage caused by a customer’s fault
Product damage caused by customer’s mishandling or wrong repair

If a product damage is caused by;

• External impact or drop.
• Use of supplies or separately sold products unspecified by Samsung.
• Repair from a person besides an engineer of an outsourcing service company or partner of Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by the customer.
• Using it with incorrect voltage or non-authorized electrical connections.
• Not following the “cautions” in the User Manual.

Others

• If the product fails because of a natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)
  • If a customer requests a service in case the product has no defect, a service fee may be charged. So please read the User Manual first.

License

Open Source Announcement
Some software components of this product incorporate source code covered under the GNU General Public License (GPL), the GNU Lesser General Public License (LGPL), etc.

Acknowledgement:

• The software included in this product contains copyrighted software that is licensed under the GPL/LGPL etc. You may obtain the complete Corresponding Source code from us for three years after our last shipment of this product by sending an email to: oss.request@samsung.com.
• If you want to obtain the complete Corresponding Source code in a physical medium such as CD-ROM, the cost of physically performing source distribution may be charged.
• You may also find a copy of the source at the following website. http://software-dl.ti.com/processor-sdk-linux/esd/AM335X/latest/exports/software_manifest.htm.

References

• US | Business Solutions, Services and Technology from Samsung

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