SAMSUNG Smart Monitor Software User Guide

SAMSUNG Smart Monitor Software

Product Information

Specifications:

• Model: Smart Monitor
• Software Version: V1.0
• Connection: USB, Network

Product Usage Instructions

Updating the Software

Update using USB:

1. Select Menu > Settings > Support > About Smart monitor and check the model code and software version.
2. Using a computer, connect to www.samsung.com.
3. Find your Monitor model and download the upgrade file to the USB drive connected to your PC.
4. Unzip the downloaded file stored in the USB drive. If you download the exe file, double-click the exe file to extract the update package.
5. Save the update package (image folder) in the USB drive’s top-level folder.
6. Insert the USB drive into the USB slot on the back of your Smart Monitor.
7. After a while, the Software update begins automatically. If not, manually start the update by navigating through Menu > Settings > Support > Software Update > Update Now.
8. DO NOT turn off the Monitor or remove the USB drive until the update is complete.

Update automatically (Network connection required):

1. Press the button on the remote control and navigate to Menu > Settings > Support.
2. To enable automatic updates, select Software Update > Auto Update.
3. If connected to a network, updates will happen automatically. To update immediately, select Software Update > Update Now.
4. Do not turn off the Monitor during the update process. The Monitor will restart automatically after completion.

Appendix: How to prepare the USB Memory Drive (All OS)

Zip file download:

1. Download the firmware file from Samsung.com into your computer.
2. Connect the USB Memory Drive to the USB port of your PC. Copy the file to USB Memory Drive.
3. Extract the file and create a folder for firmware with the same name as the file in the root directory.
4. Safely disconnect the USB memory drive after extraction is complete.

Frequently Asked Questions (FAQ)

Q: Can I update the software without a USB drive?
A: Yes, you can update the software automatically if your Monitor is connected to a network. Follow the steps for automatic updates mentioned in the manual.

Q: What should I do if the software update fails?
A: If the software update fails, restart your Monitor and try the update process again. Ensure a stable network connection for successful updates.

Updating the Software

Step1. Select Menu> Settings > Support > About Smart monitor and check the model code and software version.

Step2. Using a computer, connect to www.samsung.com.

Step3. Find your Monitor model and download the upgrade file to the USB drive connected to your PC.

Step4. Unzip the downloaded file stored in the USB drive. If you download the exe file, double-click the exe file to extract the update package.

• Save the update package (“image” folder) in the USB drive’s top-level folder.
  Otherwise, the monitor will not be able to locate the update package.
  For more information on how to decompress, see the appendix.

Step5. Insert the USB drive into the USB slot on the back of your Smart Monitor

• Need to USB-C Hub or USB-C to USB-A cable (Sold Seperately).

Step6. After a while, the Software update begins automatically.
If It does not begin automatically, Select menu > Settings > Support > Software Update > Update Now.

• DO NOT turn off the Monitor or delete your USB drive until the update is complete.
  The Monitor will turn off and on automatically after completing the software update.

• Video and audio settings may be reset to their defaults after a software update.

Update automatically (Network connection is required)

Step1. On the remote control, press the button and move to Menu > Settings >Support using the directional button.

Step2. To enable automatic updates, select Software Update > Auto Update.

• If the Monitor is connected to the network, you can have the Monitor’s software update itself automatically while you are watching the Monitor. When the background update is completed, it is applied the next time the Monitor is turned on.

To update over the Internet now, select Software Update > Update Now.

• New updates will be downloaded and installed on your Monitor. Updates usually take a few minutes, please do not turn off the Monitor until the update is complete. When the update is finished, the Monitor will restart automatically.

Appendix

How to prepare the USB Memory Drive (All OS)

Case2. Zip file download

1. Download the firmware file from Samsung.com into your computer.
   File Name : T-OSCSCWWC.zip

2. Connect the USB Memory Drive to the USB port of your PC.
   Copy the file to USB Memory Drive.

3. Follow below steps to extract the file and make a folder for firmware.
   The folder should have same name with the file and exist in the root directly
   An extracting process might be different by application in PC

4. Click the file and ‘Extract All…’. Then select USB driver that files will be extracted.

5. Make sure that USB Driver has a folder named ‘T-OSCSCWWC’

6. Safely disconnect the USB memory drive by clicking in ‘Safely Remove’ in Task Bar.

References

• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US

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