EVO Payments Desk 3500 Mobile Payment Terminal User Guide

: June 17, 2024
: EVO Payments

Table of Contents

Desk 3500 Mobile Payment Terminal
Product Usage Instructions
Connection Test:
Support:

Desk 3500 Mobile Payment Terminal

EVO-Payments-Desk-3500-Mobile-Payment-Terminal-product

Product Specifications

Model: Desk 3500
Contents of the Box:
1. Card Payment Terminal
2. Ethernet Cable
3. Power Supply Unit
4. PSTN Cable
5. Receipt Rolls
6. Quick Reference Guide
7. Window Decal

Product Usage Instructions

Function Keys:

Menu: Use to access the main functions menu on the terminal.
Cancel: Use to cancel and revert back to the previous screen.
Clear: Use to clear back or delete characters when keying in text/numbers.
Enter: Use to confirm selection on the terminal.

Getting Started:

Connect the Power Supply unit to mains power close to the desired location of the terminal.
Connect the Power supply cable to the port shown. If using
Ethernet or PSTN, connect the cables to the Ports shown.
Allow the device to power up, approximately 4 minutes.
If using an Ethernet connection, ensure the terminal obtains a valid IP address and connection automatically.
The Ethernet symbol on the top of the Terminal Display should turn Green to indicate a Valid IP connection.
If the Ethernet Symbol remains white, check the connection to the Terminal and your Router to ensure correct cable connections.

Connection Test:

Press the Menu Button.
Select option Connection Test.
The Terminal will print a receipt with “Connection OK” near the top.
Your terminal is now ready to use. Refer to the Quick Reference Guide for transaction instructions.

Support:

For further support, visit EVOPayments Support
Center or contact uksupport@EVOPayments.com.

Frequently Asked Questions

Q: What should I do if my terminal does not power up?

A: Check the power connections and ensure the power supply is connected correctly. If issues persist, contact customer support.

Q: How can I change the paper roll in the terminal?

A: Refer to the Quick Reference Guide for detailed instructions on changing receipt rolls in the terminal.

What’s in the box?

Card Payment Terminal
Ethernet Cable
Power supply unit
PSTN Cable
Receipt Rolls
Quick Reference Guide
Window Decal

Function keys

Menu – Use this button to access the main functions menu on the terminal
Cancel – Use this button to cancel and revert back to the previous screen
Clear – Use this button to clear back or delete characters when keying in text/numbers
Enter – Use this button to confirm selection on the terminal

Getting started

Please connect the Power Supply unit to mains power close to the desired location of the terminal.
Connect the Power supply cable to the port shown and if Using Ethernet or PSTN, please connect the cables to the Ports shown.

Once the Base and any additional cabling is connected, allow the device to power up. This will take approximately 4 minutes.
If using an Ethernet connection, the terminal should obtain a valid IP address and connection automatically once connected to an Active Ethernet Port.
The Ethernet symbol on the top of the Terminal Display should turn Green to indicate a Valid IP connection.
If the Ethernet Symbol remains white, please check the connection to the Terminal and your Router to ensure the cables are connected correctly.

To confirm your terminal is connected and ready to accept Payments, perform a connection test using the following steps:

Press the Menu Button
Select option “Connection Test”.
Terminal Will Print a receipt with “Connection OK” printed near the top.
Your terminal is now ready to use.

Please consult your Quick reference guide provided for instructions on performing transactions.

Support

EVO Payments UK Ltd is authorised and regulated by the FCA under the Payment Services Regulation 2017 (FRN 959332) for the provision of payments services and under the Consumer Credit Act (FRN 966552) for the undertaking of terminal rentals. EVO Payments UK Ltd is registered in the UK under Companies House number 13527680. Registered address Granite House, Granite Way, Syston, Leicester, LE7 1PL. EVO Payments UK Ltd trades under the following names:- EVO Payments UK and EVO Payments International.