HOOVER 20v Cordless Carpet Cleaner Owner’s Manual

: June 17, 2024
: Hoover

Table of Contents

HOOVER 20v Cordless Carpet Cleaner
IMPORTANT SAFETY INSTRUCTIONS
ASSEMBLY
OPERATION
MAINTENANCE
ACCESSORIES
TROUBLESHOOTING
WARRANTY
References
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HOOVER 20v Cordless Carpet Cleaner

HOOVER-20v-Cordless-Carpet-Cleaner-product

USER MANUAL

IMPORTANT: READ ALL INSTRUCTIONS CAREFULLY
BEFORE ASSEMBLY AND USE.
This product is intended for Household use only.
If used Commercially warranty is VOID.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL SAFETY WARNINGS AND INSTRUCTIONS BEFORE USING THIS PRODUCT.

WARNING: WHEN USING AN ELECTRICAL PRODUCT, BASIC PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO AVOID ELECTRIC SHOCK, FIRE, AND/OR SERIOUS INJURY, INCLUDING THE FOLLOWING:

Fully assemble the product before use.
Do not store or charge the battery outdoors or on wet surfaces. Do not allow it to get wet.
Use Indoors Only. Do not immerse. Use only on carpet moistened by the cleaning process.
Do not allow it to be used as a toy. Not intended for use by children aged 12 and under. Close supervision is necessary when used by or near children. To avoid injury or damage, keep children away from the product, and do not allow children to place fingers or other objects into any openings.
Use only as described in this manual. Use only Hoover® recommended parts and accessories.
Do not use the charger with a damaged cord or plug. If the appliance or charger is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-406-2005 before continuing use.
Do not pull or carry the charger by a cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not place the product on the cord. Do not run the appliance over the cord.
Keep the cord away from heated surfaces.
Do not unplug the charger by pulling on the cord. To unplug the charger, grasp the plug, not the cord.
Do not handle chargers including charger plugs and charger terminals, or appliances with wet hands.
Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
Turn off all controls before removing the battery pack from your product.
Do not use to pick up flammable or combustible liquids, such as gasoline, or fine wood standings, or use in areas where they may be present.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
Do not use without Filters and/or Tanks in place.
Do not clean over-floor electrical outlets.
To Reduce the Risk of Fire and Electric Shock due to internal component damage, use only Hoover cleaning products intended for use with this appliance. See the Cleaning Products section of this manual.
Always install float before any wet pick-up operation.

WARNING: RISK OF FIRE,
PROPERTY DAMAGE, AND INJURY. NEVER EXPOSE YOUR BATTERY PACK OR CHARGER TO WATER, MOISTURE, OR FLUIDS, INCLUDING BUT NOT LIMITED TO CORROSIVE OR CONDUCTIVE FLUIDS, OR ALLOW FLUIDS TO FLOW INSIDE THESE ITEMS.

Corrosive or conductive fluids, such as salt water, chlorine, certain industrial chemicals, and bleach or bleach-containing products, etc., can cause a short circuit in the battery pack. If your battery pack is exposed to a corrosive or conductive fluid, do not attempt to use or charge the battery pack and immediately perform the following steps:
Wear appropriate personal protective equipment, including eye protection and rubber gloves.
Place your exposed battery pack in a large bucket, such as a 5-gallon or similar bucket, and fill the bucket with regular tap water. Do not place more than two packs in the bucket.
Locate the bucket outdoors in an area inaccessible to children and pets and away from all buildings, garages/sheds, structures, vehicles, and combustible/flammable materials.
Leave the battery pack(s) in the bucket filled with tap water and call Customer Service at 1-800-406-2005 for additional instructions on the proper disposal of the exposed battery pack(s).
Prevent unintentional starting. Ensure the product is powered off before connecting to the battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that has the switch on invites accidents.
Disconnect the battery pack from the appliance before making any adjustments, removing parts, or storing the appliance. Such preventative safety measures reduce the risk of starting the appliance accidentally.
Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of injury and fire when used with another battery pack.
Do not use a charger outdoors.
Use appliances only with specially designated battery packs. Use of any other battery packs may create a risk of injury and fire.
When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts the eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behaviour resulting in fire, explosion or risk of injury.
Do not expose a battery pack or appliance to fire or excessive temperatures. Exposure to fire or temperature above 265°F may cause an explosion.
Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
During charging, the pack and ambient temperature should be between 41° to 86°F (5° and 30°C).
Do not charge the battery in a damp location.
Do not use, store, or charge battery packs or products in locations where the temperature is less than 41°F or more than 100°F. Do not store outside or in vehicles.
Have servicing performed by a qualified repair person using only identical replacement parts.
This will ensure that the safety of the product is maintained.
Do not modify or attempt to repair the appliance or the battery pack as applicable except as indicated in the instructions for use and care.
Do not incinerate the charger, battery, or appliance even if it is severely damaged. The batteries can explode in a fire.
Remove the battery when the cleaner is not in use and before servicing.
Use the battery only with the charger listed. For use with Hoover ONEPWR Lithium Ion Batteries, See page 5 for battery and charger compatibility.
The charger is for indoor use only. Be sure to always keep the battery and charger in a dry place.
Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the products from falling, always place the product at the bottom of the stairs or on the floor. Do not place the product on stairs or furniture.

CAUTION: TO REDUCE THE RISK OF DAMAGE

Avoid picking up hard, sharp objects with this product, as they may cause damage.
Do not use sharp objects to clean out the hose as they can cause damage.
Store appropriately indoors in a dry place. Do not expose the machine to freezing temperatures.
To assist in reducing drying time, be certain the area is well-ventilated when using detergents and other cleaners with this machine.
Do not store with solution in tanks.
Water will drip from the brushes and underside of the product after use and may puddle. To avoid damage to wood and laminate flooring and to avoid potential slip hazards, after use (a) do not leave the product on wood and laminate surfaces for extended periods.
With brushes on, do not allow cleaners to sit in one location for an extended time as damage to the floor can result.
Do not use an extractor on hard floors. Using this product on hard floors may scratch or damage your floor.

THERMAL PROTECTION
A thermal protector has been designed into your cleaner to protect it from overheating. When the thermal protector activates the cleaner will stop running. If this happens proceed as follows:

Turn the cleaner OFF and remove the battery pack.
Empty dirty water tank.
Inspect the brush roll cover for any obstructions. Clear obstructions if present.
After the battery pack is removed and the motor cools for 30 minutes, reinstall the battery pack. The thermal protector will deactivate and cleaning may continue.

If the thermal protector continues to activate after following the above steps, call Customer Service at 1-800-406-2005.

BATTERY DISPOSAL
WARNING – RISK OF EXPLOSION OR EXPOSURE TO TOXIC MATERIAL.

LITHIUM-ION BATTERIES
The battery must be collected, recycled or disposed of in an environmentally sound manner. The EPA-certified RBRC Battery Recycling Seal on the lithium-ion (Li-ion) battery indicated Techtronic Industries, a corporate affiliate of Hoover, Inc., is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-ion batteries into the trash or the municipal waste stream, which may be illegal in your area. Please visit www.rbrc.org/call2recycle/ for information on Li-ion battery recycling and disposal bans/restrictions in your area. Hoover, Inc., involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

GETTING STARTED

ASSEMBLY

Fully assemble the product before use.

Slide the handle into the base until you hear a “click.”
Charge the battery. INSERT battery into unit.
Remove the Dirty Water Tank.
Rock unit back.
Hook brush roll cover underneath hook rail.
And rock into place.

CAUTION: Do not clean over-floor electrical outlets. Water will drip from the brushes and underside of the product after use and may puddle. To avoid damage to wood and laminate flooring and to avoid potential slip hazards, after use (a) do not leave the product on wood and laminate surfaces and move to a hard surface and (b) place cleaner on an absorbent material (such as a towel) to soak up drips.

FILL THE CLEAN WATER TANK

Remove the clean water tank.
Add warm water to the water fill line, then add Hoover solution to the solution fill line. Replace tab.
Align the Clean Water Tank with the body of the cleaner and rock FIRMLY into place.

MACHINE NOTIFICATIONS

LED screen explanation

The BOOST icon lights up when Boost Mode is turned ON.
The WASH icon lights up when the unit is being pushed forward. The unit will automatically dispense solution and water.
The DRY icon lights up when the unit is being pulled backward. The unit will automatically extract.
DRY ONLY icon lights up when Dry Only mode is turned ON.
THE EMPTY DIRTY WATER icon lights up when the dirty water tank needs emptying.
The Battery icon will update based on how much battery you have left. When the last battery light is blinking you will be forced into DRY ONLY mode to avoid saturating your carpets.

OPERATION

TIP

BEFORE YOU BEGIN CLEANING

Vacuum the carpet thoroughly with a Hoover vacuum before use.
Use your HOOVER® carpet cleaner only if carpet fabric is marked with a “W” (for “wet” clean) or “S/W” (for “solvent/dry” or “wet” clean). Don’t clean fabric marked “S” (“solvent/dry” clean only).
Test for colourfastness in a small, hidden area. Gently rub the surface with a dampened white cloth. Wait ten minutes and check for colour removal or bleed with a white paper towel.

HOW TO CLEAN CARPETS

Charge the battery fully before use.
INSERT fully charged battery.
Press the power button. Cleaner will start in Auto Mode.
Step on the pedal to recline the handle.
NOTE: Press the + button to turn on Boost mode
for set-in stains and spots.
Slowly move forward. The cleaner will automatically dispense the optimal amount of water and cleaning solution.
Slowly pull backward. The cleaner will automatically dry your carpets by extracting the water and cleaning solution.
When you finish cleaning but further drying is required, press the ‘-‘ button on the handle. The unit will switch to DRY ONLY Mode. The Dry Only mode will extract the remaining water from your carpet. Continue in this mode until little water is visibly passing through the brush roll cover.
For deep set-in stains, press the ‘+’ button to switch to BOOST Mode. The machine will dispense the optimal amount of solution and water to help scrub out set spots and stains.
For best results, HOOVER® recommends rinsing the carpet with clean water only. This will remove the residual carpet cleaning solution from your carpets. To rinse with clean water only, empty the clean water tank and refill with water only and then repeat steps 4 through 6.

CLEANING FLUID
SEE THE HOOVER’S SOLUTION GUIDE insert or visit Hoover.com/cleaning- solutions.

MAINTENANCE

WARNING: To reduce the risk of electric shock, always install float before any wet pick-up operation.
This product contains no serviceable parts.
If an appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-406-2005 before continuing use.

HOW TO EMPTY

Turn the unit off and take out the battery.
Grab the Dirty Water Tank handle and pull up to release. Remove the Tank from the carpet cleaner base at an angle.
Place on a flat surface and unlatch the Dirty Water Tank lid to remove the top of the tank.
Empty tank, rinse, and allow to air dry.

HOW TO CLEAN FILTER

To remove the filter and float, twist the filter assembly counterclockwise. Rinse with water, then twist the filter assembly back into place.

NOTE: Keeping the filter clean is critical to maintain strong suction performance.
AUTO SHUT-OFF FLOAT
Your carpet cleaner is equipped with a shut-off float within your Dirty Water Tank. When the Dirty Water Tank becomes full, the float will rise, shutting off the airflow through the brush roll cover. Once the airflow is shut off, empty the Dirty Water Tank. If the dirty water tank indicator is flashing empty the dirty water tank.

IMPORTANT: Regarding the Dirty Water
Tank: For full suction the Dirty Water Tank Lid must be securely in place. If misplaced, poor or no suction will result.
For full suction, the Dirty Water Tank must be properly secured before cleaning.

HOW TO REMOVE & CLEAN BRUSH ROLL COVER
WARNING: Risk of personal injury
Brush roll may suddenly restart – remove the battery before cleaning or servicing.

To prevent possible leaking, remove and empty the Clean Water Tank and Dirty Water Tank.
With the handle in an upright position, and the dirty water tank removed lift on the brush roll cover release then pull the brush roll cover forward to remove it from the carpet cleaner.
CAUTION, pull the brush roll cover carefully outwards and not upwards.
Rinse debris from the brush roll cover.
Hook brush roll cover underneath hook rail and then rock into place.

IMPORTANT: The brush roll cover must be in the proper position for the cleaner to have proper suction.
HOW TO CHANGE AND CLEAN
BRUSHES: HOW TO REMOVE
WARNING: Risk of personal injury
The brush roll may suddenly restart – remove the battery before cleaning or servicing.

To prevent possible leaking, remove the Clean Water Tank and Dirty Water Tank.
With a handle in an upright position, follow “How to Remove and Clean Brush Roll Cover.”
Grab Side A and pull up to remove. Repeat on the other brush.
The brushes can be cleaned under running water.

HOW TO REPLACE BRUSHES

At an angle, align side B on the brush to the drive gear.
Press Tab A down until the brush snaps in place.

LUBRICATION: The motor and brush roll are equipped with bearings that contain sufficient lubrication for their lifetime. The addition of lubricant could cause damage. Do not add lubricant to the motor or brush roll.
STORAGE: Before storing: Empty the Clean Water Tank and let the air dry. Replace on cleaner.
Empty the Dirty Water Tank, clean the filter of dirt/ debris, rinse the tank and lid thoroughly with clean water and let air dry. Allow brushes and undersides of carpet cleaner to air dry thoroughly before storing carpet cleaner on a carpeted or wood surface.

ACCESSORIES

LOOK FOR THESE ACCESSORIES ON HOOVER.COM OR HOOVER.CA OR CALL 1-800-406-2005.

EVERY ONEPWR BATTERY WORKS WITH EVERY ONEPWR PRODUCT.| PARTS AND ACCESSORIES:
---|---
Battery:| Model #| 1.5A Charger| BH05000
2.0 Ah| BH15020; BH19020V| Dual Bay Charger| BH05200; BH05200V
4.0 Ah| BH15240; BH19240V; BH25040; BH29040V| Clean Water Tank Assembly| 440016174
8.0 Ah| BH25280; BH29280V| Dirty Water Tank Assembly| 440016175
| Handle Assembly| 440016173
Brush Roll Cover Assembly| 440016176
Fast Charger| BH05140
Brush Roll Cover Hook Rail| 440016180

TROUBLESHOOTING

WARNING: To reduce the risk of injury from moving parts – Remove the battery before servicing. Do not use cleaners without brushes in place.

This product contains no serviceable parts. For available replacement parts and accessories, see Hoover.com and search for your model number.
If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1.800.406.2005 before continuing use. Call support is available Mon-Fri 9 am- 6 pm EST. Always identify your hard floor cleaner by the complete model number. (The model number appears on the bottom of the cleaner.)

PROBLEM	POSSIBLE CAUSE	POSSIBLE SOLUTION
Reduced or no spray	1. Clean water tank is empty	1. Refill clean water

tank
2. Clean water tank not fully installed| 2. Turn the power OFF, and reinstall the clean water tank until snug
3. The unit is in dry mode| 3. Change mode selection with the upper handle + / – buttons
Loss of suction| 1. Dirty water tank not installed properly| 1. Turn the power OFF, remove and reinstall the dirty water tank
2. Dirty water tank is full| 2. Turn the power OFF, empty and reinstall the dirty water tank
3. Brush roll cover is not installed properly| 3. Turn power OFF, remove the brush roll cover, reinstall the brush roll and cover according to instructions on page 2
4. The brush roll cover hose behind the brush roll is clogged| 4. Turn power OFF, follow instructions for care of brush roll and cover on page 3
5. Filter is clogged| 5. Clean and allow the filter to dry completely
6. The dirty water tank screen is clogged| 6. Clean the float screen in the dirty water tank. Twist the screen counterclockwise to remove it from the tank lid. Rinse thoroughly and replace by aligning grooves and twisting clockwise to secure to tank lid
The brush roll not turning| 1. The handle is not reclined| 1. Recline the handle and turn the power ON to allow the brush roll to rotate
2. Brush roll is not installed properly| 2. Turn power OFF, follow instructions for care of brush roll and cover on page 3
3. Brush Roll is obstructed| 3. Turn the power OFF, follow instructions for care of the brush roll and cover on the page Ensure the brush roll is free of hair and debris
The machine won’t turn on| 1. Battery not installed properly| 1. Remove the battery, align guide rails to the front of the battery compartment and slide the battery down until it clicks to ensure proper connection
2. Battery does not have a charge| 2. Recharge battery
3. The handle is not fully installed| 3. Remove the battery, and ensure the handle is installed properly per assembly instructions on page 2
4. An obstruction prevented the brush roll from spinning| 4. Turn the power OFF remove the battery, and follow instructions for care of the brush roll and cover. Ensure the brush roll is free of hair and debris and reinstall. If the problem persists, see the factory reset steps.
Leaking| 1. The tab on the clean water tank is not closed tightly| 1. Turn the power OFF, remove the clean water tank, tighten the tap and reinstall
2. Clean water tank is not installed properly| 2. Turn power OFF, remove the clean water tank and reinstall until snug
The light on the charger is flashing red, and the battery won’t charge| 1. There is an error with the battery| 1. Remove the battery from the charger and try again. If the problem persists, call customer service for support

WARRANTY

LIMITED WARRANTY FOR HOOVER® PRODUCT
THREE (3) YEAR LIMITED WARRANTY (DOMESTIC USE)

If this product is not as warranted, contact HOOVER Customer Service at 1-800-405-2005.
To make a warranty claim you must have proof of purchase and the model number for the warranted product. Failure to register the product does not diminish product warranty rights.

WHAT THIS LIMITED WARRANTY COVERS : This limited warranty is provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred to hereafter as “HOOVER”) applies only to products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or Canada. When used and maintained in normal household use and under the Owner’s Guide, this product is warranted for Three (3) years against original defects in material and workmanship from the date of original purchase (the “Warranty Period”). If HOOVER determines that the issue you are experiencing is covered under the terms of this warranty (a “covered warranty claim”), we will, at our sole discretion and free of charge (subject to the cost of shipping), either (i) repair your product; (ii) ship you a replacement product, subject to availability; or (iii) if the applicable parts or replacement are not reasonably available, ship you a similar product of equal or greater value. In the unlikely event that we are unable to repair your product or ship a replacement or similar product, we reserve the right, at our sole discretion, to issue you a refund or store credit (if applicable) of the actual purchase price at the time of the original purchase as reflected on the original sales receipt. Parts and replacements may be new, refurbished, lightly used, or remanufactured, at HOOVER’s sole discretion.

WHO THIS LIMITED WARRANTY COVERS: This limited warranty extends only to the original retail purchaser, with original proof of purchase from HOOVER or an authorized dealer of HOOVER products, in the U.S., U.S. Military Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This warranty does not cover a product used in a commercial operation (such as maid, janitorial, and equipment rental services, or any other income-generating activity); a product that is improperly maintained; a product subjected to misuse, negligence, neglect, vandalism, or voltages other than that on the data plate of this product. This warranty does not cover products damaged by an act of God, accident, owner’s acts or omissions, service of this product by other than HOOVER or a HOOVER authorized service provider (if applicable), or other acts beyond the control of HOOVER. This warranty also does not cover a product used outside the country in which the product was initially purchased or resold by the original owner. Pick-up, delivery, transportation, and house calls are not covered by this warranty. In addition, this warranty does not cover any product that has been altered or modified, or repairs made necessary by normal wear or the use of other products, parts, or accessories which are either incompatible with this product or adversely affect this product’s operation, performance, or durability. Normal wear items are not covered under this warranty. Depending on the product, normal wear items may include, but are not limited to, belts, filters, brush rolls, blower fans, blower and vacuum tubes, and vacuum bags and straps.

OTHER IMPORTANT TERMS: This warranty is not transferable and may not be assigned. Any assignment made in contravention of this prohibition is void. This warranty shall be governed and construed under the laws of the state of North Carolina. The Warranty Period will not be extended by any replacement of batteries, parts, or products or by virtue of any repair performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, AND ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. IN NO EVENT WILL HOOVER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO WARRANTIES THAT ARISE BY OPERATION OF LAW, IF APPLICABLE, SHALL EXCEED THE DURATION OF THE LIMITED WARRANTY PROVIDED HEREIN. HOOVER’s liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase. Both the disclaimer and the limitations of liability set forth above shall apply even in the event that this limited warranty fails of its essential purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages, disclaimers of implied warranties, or limitations on the duration of implied warranties, so the above exclusions, disclaimers, and/or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.