EPOS IMPACT 700 Series USB Wired Headset User Manual

EPOS IMPACT 700 Series USB Wired Headset User Manual

IMPACT 700 Series

Ensure customer satisfaction on every call with a headset that delivers rich, natural sound no matter the level of background noise. Three digital microphones built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard

Key Features

• Stay Comfortable Throughout the Day
  Lightweight headset for next level comfort with soft, leatherette earpads crafted for all-day wear to ensure agent well-being.

• Built for laser-sharp focus in busy work environments
  Stay focused on the customer with passive noise dampening, incoming speech clarity, and ActiveGard™ acoustic shock protection.

• Ergonomic inline controller for frictionless calls
  Effortlessly answer calls, mute the mic, and change volume with an intuitive inline controller that’s always where you need it.

• Backed by exclusive 3-year extended warranty
  Get peace of mind with a product that is engineered to withstand prolonged heavy use and truly built to last for years.

• Industry-leading voice pickup for natural-sounding calls
  Enjoy exceptional call clarity with three beamforming mics powered by EPOS AI™ that suppress noise and transmit natural voice.

What’s in the Box

How to Use the IMPACT 700
Adjusting and wearing the headset

Connecting

Adjusting the volume
Mute
unmute
Accept
end a call

Additional benefits & features

Controller that’s always at hand
Just 25 cm from the headset, the inline controller never gets lost or fumbled.

Integrates perfectly with EPOS Manager
Analyze, manage, and update devices remotely with the free, secure tool.

Multiple connection options
Includes a USB-C to USB-A adapter for flexible, future-proof ease of use.

Practical mute alert
LED on the tip of the mic flashes to notify you if you try to speak while muted.

ActiveGard™ for hearing safety
ActiveGard™ technology prevents loud spikes and supports noise-at-work compliance.

Guaranteed compatibility
Optimized for Contact Center platforms and certified for leading UC providers.

Busylight for fewer interruptions
360-degree busylight clearly signals to others when you’re not to be disturbed

Sidetone encourages softer conversations
Audible voice feedback helps agents speak in a softer, more pleasant tone.

Compact and easy to transport
The slim headset folds flat to fit neatly in the compact storage pouch.

Intuitive smart features
Mute/unmute or answer calls by moving the boom arm or taking the headset on/off.

Product data

General

Audio

Microphone technology| Adaptive beamforming microphone system powered by EPOS AI™
---|---
Speaker frequency response| 20 Hz – 20 KHz
Microphone type| 3 digital MEMS
Microphone frequency response| 100 Hz – 16 KHz
Bandwidth in call mode (Speaker + Mic)| Super Wideband
Products variants| What’s in the box
---|---
IMPACT 730/730T| Single-sided headset, wired USB-C with inline controller, USB-C to A adaptor, Carry pouch, Quick Guide, Safety & Compliance sheet.
IMPACT 760/760T| Double-sided headset, wired USB-C with inline controller, USB-C to A adaptor, Carry pouch, Quick Guide, Safety & Compliance shee

Software

EPOS devices can be managed with following Software solutions:|
---|---
EPOS Connect| Conduct firmware updates and configure headsets for personal audio preferences. EPOS Connect works for Windows, Mac® and VDI/Thin client environments: eposaudio.com/software-epos-connect
EPOS Manager| Manage, update and configure EPOS audio devices from any location. For both cloud and on-premises solutions: eposaudio.com/software- epos-manager
P roduct| Connects to| Certifications| EAN code| UPC code
---|---|---|---|---
IMPACT 730 Art. no. 1001211| USB-C / USB-A| Compatible with leading contact center platforms and UC providers| 57 14708 01016 6| 8 40064 41016 8
IMPACT 730T Art. no. 1001212| USB-C / USB-A| Compatible with leading contact center platforms and UC providers, Certified for Microsoft Teams| 57 14708 01017 3| 8 40064 41017 5
IMPACT 760 Art. no. 1001213| USB-C / USB-A| Compatible with leading contact center platforms and UC providers| 57 14708 01018 0| 8 40064 41018 2
IMPACT 760T Art. no. 1001214| USB-C / USB-A| Compatible with leading contact center platforms and UC providers, Certified for Microsoft Teams| 57 14708 01019 7| 8 40064 41019 9

Accessories &  Spares

8 40064 41037 3

Additional product data

EPOS ActiveGard® technology| Protects users against acoustic injury caused by sudden sound burst on the line
---|---
EU Noise at Work limiter*| Enhanced audio protection preventing listening fatigue, average 85 dB over a workday
EPOS BrainAdapt™| For a clear and natural listening experience
Busylight| Yes, 360-degree
Inline Controller| Yes, ultra-small formfactor, placed 25 cm from headset
Smart operation| Yes, mute/unmute or answer calls by moving the boom arm or taking the headset on/of
Earpad size| Ø65 mm
Earpads| Memory foam with leatherette
Mute alert| Yes, visual and audible notification if talking while muted
Incoming Speech clarity| Yes, automatically boost the high frequencies in the incoming voice signal if the speech is muffled
Call volume normalizer| Yes, automatically amplify the voice signal if the incoming speech is low

In compliance with EU Noise at Work legislation (Directive 2003/10/EC), that sets limits for two types of noise in the workplace: Acoustic burst and Sustained noise.

References

• Make every call count | IMPACT 700 | EPOS
• EPOS | EPOS Connect - Optimize and Personalize
• EPOS | EPOS Manager enchances business performance

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