EZVIZ C3WN Outdoor 1080P WiFi Security Camera User Guide

Quick Start Guide

Operations

Step 1
Power-on
Connect the camera and power socket to power on the camera.

Step 2
Camera Setup

1. Create a user account.
   – Connect your mobile phone to Wi-Fi.
   – Download and install the EZVIZ app by searching “EZVIZ” in App Store and Google Play TM.
   – Launch the app and register an EZVIZ user account following the start-up wizard.

2. Add a camera to EZVIZ.
   – Log in the EZVIZ app.
   – On the Home screen, tap “+” on the upper-right corner to go to the scan QR code page.

– Scan the QR code on the body of the camera.- Follow the EZVIZ app wizard to finish Wi-Fi configuration.
You can also select the wired connection.
Step 1: connect the camera to the router with a network cable.
Step 2: add the camera to the EZVIZ app by scanning its QR code.

• Hold the RESET button for 5 seconds when the camera is running if either adding cameras or the Wi-Fi connection fails.
• If your product is 2.4GHz only, we kindly recommend you switch off the router’s 5GHz first to proceed to add process.

Step 3
Camera Installation
You can install the camera on the wall or ceiling.
Make sure the wall is strong enough to withstand three times the weight of the camera.

1. Installing the Camera
   – Place drill template onto the surface you have chosen to mount the camera.
   – (For the cement wall/ceiling only) Drill screw holes according to the template and insert three expansion screws.
   – Use three metal screws to fix the camera base according to the template.

2. Adjusting the Surveillance Angle
   – Loosen the adjusting screw.
   – Adjust the surveillance angle as your desired place.
   – Tighten the adjusting screw.
   Make sure the microSD card slot facing downward.

Appendix

Box Content

Basics

• Slowly Flashing Red: Wi-Fi connection has failed.
• Fastly Flashing Red: Device exception (e.g. MicroSD card error).
• Solid Blue: Video is being viewed or played back in EZVIZ App.
• Flastly Flashing Blue: The camera is ready for the Wi-Fi connection.
• Slowly Flashing Blue: The camera is running properly.
MicroSD Card Slot| MicroSD card not included in the Box Contents. Recommended compatibility: Class 10, Max.128GB. After inserting the microSD card, initialize it in the EZVIZ app, and then video files can be stored in the SD card.
RESET| Hold the RESET button for 5 seconds when the camera is running.
The camera restarts and resets all parameters to default.
Power Input| 1A 12V

Troubleshooting

Q: “The device is offline.” or “The device is not registered.” prompts when adding the camera by the EZVIZ app?****

– A: 1. Make sure the network, that the camera is connected to, is normal and the DHCP of the router is enabled.
– 2. Hold down the RESET button for 5 seconds to reset the parameters if you manually changed the network parameters.

Q: How to use the MicroSD card for local storage?****

– A: 1. Make sure there is a microSD card inserted and the camera is added to your EZVIZ account. Log in the EZVIZ app and enter the “Device Details” interface, if the “Initialize Storage Card” button appears, you need to initialize the microSD card first.
– 2. The microSD card recording for motion detection is enabled by default.

Q: The mobile phone cannot receive alarm prompts when the camera is online?****

– A: 1. Make sure the EZVIZ app is running on your mobile phone and the Motion Detection Notification is enabled.
– 2. For the Android system, make sure the app is running in the background; and for iOS, enable the message push function in “Settings > Notification”.
– 3. If still no alarm prompts, hold down the RESET button for 5 seconds to restore the camera settings.

Q: Live view or playback failed?****

– A: Make sure your network is well-connected. Viewing live video needs a good bandwidth. You can refresh the video, or change a network and try again.

Q: How to connect to another Wi-Fi?****

– A: Hold the RESET button on the camera for 5 seconds to reset and restart the camera and reconnect the Wi-Fi about 1 minute later.

For detailed information, please visit www.ezvizlife.com.

COPYRIGHT ©2018 Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries. ALL RIGHTS RESERVED.
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons.
Please find the latest version in the ezVIZ™ website (http://www.ezvizlife.com).
Any and all information, including, among others, wordings, pictures, and graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual. Trademarks Acknowledgement  and other Hikvision trademarks and logos are the properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners. Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HIKVISION’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE PURCHASE PRICE OF THE PRODUCT. HIKVISION does not undertake any liability for personal injury or property damage, as the result of product interruption or service termination caused by: a) improper installation or usage other than as requested; b) the protection of national or public interests; c) Force Majeure; d) yourself or the third party, including not limitation, using any third party’s products, software, applications, and among others. REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATIONS, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTIONS, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. The purpose of the Products is to provide an adequate warning in the event of illegal encroachment in certain areas; however, the proper installation of the Products will not eliminate, but only reduce, that accidents will not occur or that there will be no personal injury or property loss as a result. You are highly recommended to raise your vigilance and strengthen safety awareness in daily life.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. YOU FURTHER AGREE THAT THIS PRODUCT IS ONLY FOR CIVIL USE, AND HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES, SUCH AS THIRD-PARTY RIGHTS INFRINGEMENT, MEDICAL TREATMENT, SAFETY EQUIPMENT OR OTHER SITUATIONS WHERE THE PRODUCT FAILURE COULD LEAD TO DEATH OR PERSONAL INJURY, OR WEAPON OF MASS DESTRUCTION, CHEMICAL AND BIOLOGICAL WEAPON, NUCLEAR EXPLOSION, AND ANY UNSAFE NUCLEAR ENERGY USES OR ANTI-HUMANITY USAGES. YOU SHOULD UNDERTAKE ALL RESPONSIBILITIES FOR LOSSES OR DAMAGES RESULTING FROM THE ABOVE USAGES WHATSOEVER. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information

FCC Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Note: This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Please take attention that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1.  this device may not cause interference, and
2.  this device must accept any interference, including interference that may cause undesired operation of the device.
   Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or  lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

EU Conformity Statement
This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU. 2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union.
For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.

EC DECLARATION OF CONFORMITY
Hereby, Hangzhou Hikvision Digital Technology Co., Ltd. declares that the radio equipment type [CS-CV310] is in
compliance with Directive 2014/53/EU.
The full text of the EC DECLARATION OF CONFORMITY is available at the following web link: http://www.ezvizlife.com/declaration-of-conformity.
Safety Instruction Due to the product’s shape and dimension, the name and address of the importer/manufacturer are printed on the package.
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References

• 萤石官方网站 - 智慧生活守护者
• Официальный магазин Ezviz. Камеры видеонаблюдения Ezviz.
• EZVIZ - Creating Easy Smart Homes
• Declaration of Conformity | EZVIZ
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