EZVIZ H8c 4G LTE 2K Resolution Pan and Tilt Camera User Manual
- June 1, 2024
- ezviz
Table of Contents
H8c 4G LTE 2K Resolution Pan and Tilt Camera
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Product Specifications:
- Manufacturer: Hangzhou EZVIZ Software Co., Ltd.
- Trademark: EZVIZ
- Website: http://www.ezviz.com
- Legal Disclaimer: Product provided as is, with all faults and
errors. Limited liability for damages.
Product Usage Instructions:
About the Manual:
The manual provides instructions for using and managing the
product. It may include pictures, charts, and images for
illustration purposes.
Revision Record:
The information in the manual is subject to change without
notice due to firmware updates or other reasons. Please check the
latest version on the EZVIZ website.
Legal Disclaimer:
Use the product at your own risk. EZVIZ does not undertake
liability for personal injury or property damage resulting from
improper installation, usage, or cyber risks.
Product Internet Access:
When using the product with internet access, be aware of
potential risks such as cyber attacks or privacy leakage. Ensure
compliance with surveillance and data protection laws in your
jurisdiction.
Frequently Asked Questions (FAQ):
Q: Can I reproduce or distribute the manual?
A: No, the manual cannot be reproduced, changed, translated, or
distributed without prior written permission from EZVIZ.
Q: What should I do in case of abnormal operation?
A: Contact EZVIZ for timely technical support if you encounter
abnormal operation or internet security risks.
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COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of
Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter
referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated,
EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to
the Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information contained
in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please
find the latest version in the
TM website (http://www.ezviz.com).
Revision Record
New release January, 2023
Trademarks Acknowledgement
TM, TM, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various
jurisdictions. Other trademarks and logos mentioned below are the properties of their respective
owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH
ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS,
EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH
THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL
LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS
THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER
INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR
PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT
LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG
OTHERS.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY
AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK,
VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE
TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION
LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION
BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE
APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH
ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER
PREVAILS.
1
Table of Contents Overview 1
1 Package Contents 1 2 Basics 2
Setup 3
1 Get the EZVIZ App 3 2 Install Nano SIM Card 3 3 Install Micro SD Card
(Optional) 4 4 Add the camera to EZVIZ 5
Camera Installation 6
1 Installation Location 6 2 Installation Steps 7
View Your Device 9
1 Live View 9 2 Settings 10
EZVIZ Connect 11
1 Use Amazon Alexa 11 2 Use Google Assistant 12
FAQ 13 Initiatives on the Use of Video Products14
1
Overview
1 Package Contents
Camera (x1)
Drilling Template (x1)
Power Adapter (x1)
Waterproof Kit(x1)
Screw Kit (x1)
Regulatory Information (x2)
The power adapter’s appearance is subject to the one you have bought.
Quick Start Guide (x1)
1
2 Basics
Ethernet Port Power Port
Lens Spotlight
LED Indicator * IR Light MIC
Name LED Indicator
Description Solid Red: Camera starting up. Slow-flashing Red: Network not connected. Fast-flashing Red: Camera exception (e.g. MicroSD card error). Solid Blue: App visiting camera. Slow-flashing Blue: Camera running properly. Fast-flashing Blue: Camera ready for APN configuration.
Nano SIM Card Slot/ MicroSD Card Slot
RESET Button
Speaker
Name RESET Button
Nano SIM Card (sold separately) MicroSD Card (sold separately)
Description
Press and hold for about 4s to restart and set all parameters to default.
Initialize the card in the EZVIZ app before using it. Recommended
compatibility: Class 10, maximum space 512GB.
Insert a valid MicroSD card to the card slot, before powering on the device.
2
Setup
1 Get the EZVIZ App
– Download and install the EZVIZ app by searching for “EZVIZ” in the App Store
or Google PlayTM. – Launch the app and register an EZVIZ user account.
EZVIZ App
If you have already used the app, please make sure that it is the latest
version. To find out if an update is available, go to the app store and search
for “EZVIZ”.
2 Install Nano SIM Card
When the Nano SIM card PIN is locked, it needs to be unlocked before being
insert into the device Q: How do I unlock the SIM PIN of my Nano SIM Card? A:
Most SIM PINs can be set up to unlock on your phone, as follows:
·For IOS system: 1. Insert your Nano SIM card. 2. On your phone, go to
Settings > Cellular > SIM PIN. 3. Under SIM PIN, touch to disable the “SIM
PIN” by entering PIN code.
·For Android system: 1. Insert your Nano SIM card. 2. On your phone, go to
Settings > Security > More settings > Set up SIM lock. 3. Under Set up SIM
lock, touch to disable the “Lock SIM card” by entering PIN code.
If the SIM PIN cannot be unlocked or is invalid, please contact your carrier.
The following operation steps may vary slightly depending on the phone model,
please refer to the actual mobile phone interface.
3
– Remove the cover on the camera. – Insert the 4G Nano SIM card into the Nano
SIM card slot as shown in the figure below.
3 Install Micro SD Card (Optional)
– Remove the cover on the camera. – Insert a Micro SD card (sold separately)
into the SD card slot as shown in the figure below.
After installing the Micro SD card, you should initialize the card in the
EZVIZ app before using it. – In the EZVIZ app, tap the Record List in the
Device Settings interface to check the SD card status. – If the memory card
status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and it can store videos.
4
4 Add the camera to EZVIZ
1. Connect the power adapter cable to the camera’s power port. 2. Plug the
power adapter into an electrical outlet. 3. Wait for a moment, until you hear
the device voice prompt “Platform registration successful”. 4. Log in to your
EZVIZ app account. 5. On the Home screen, tap “+” on the upper-right corner to
go to the Scan QR Code interface. 6. Scan the QR code on the Quick Start Guide
cover or on the body of the camera.
Scan QR Code
7. Follow the EZVIZ app wizard to add the device to EZVIZ app account. If the
device prompts “Connection failed”, Please follow the steps bellow: 1. Press
and hold the RESET button for 4s to reset the device, and wait until you hear
the voice prompt “Platform registration successful”, then repeat the above
steps to add the device to EZVIZ app account. 2. If the device still prompts
“Connection failed”, tap “Try APN Configuration” in the app interface and
follow the app wizard to finish the APN Configuration. For APN information,
please liaise with your carrier.
5
Camera Installation
1 Installation Location
Choose a location with a clear, unblocked field of view and with a good
wireless signal to the camera. Please keep the following tips in mind.
· Make sure the wall is strong enough to withstand three times the weight of
the camera. · Recommended installation height: 10.0 ft (3m); · Detection
distance range: 6.5-32.8 ft (2-10m). · Make sure that side-to-side traffic
crosses camera’s field of view. The camera’s motion sensor is much more
sensitive to side-
to-side movement across its field of view than to movement directly toward or
away from the camera.
It is recommended to set detection sensitivity on the EZVIZ app when selecting
location. Thus you can verify if motion can be detected in the camera’s
placement and adjust the sensitivity based on the size and distance of
detected object.
Important Notes on Reducing Too Much Alarms: ·Do not install the camera under
strong light conditions, including sunshine, bright lamp lights, etc. ·Do not
place the camera near any outlets, including the air conditioner vents,
humidifier outlets, the heat transfer vents of projectors, etc. ·Do not
install the camera at places with strong wind. ·Do not install the camera in
front of a mirror. ·Keep the camera at least 1 meter away from any wireless
devices, including Wi-Fi routers and phones in order to avoid wireless
interference.
6
2 Installation Steps
The camera can be wall mounted and ceiling mounted. Ceiling/Wall Mount
1. Please separate the mounting base and the camera first.
2. Remove the protective film from the lens. 3. Place the drill template onto
a clean and flat surface. 4. (For cement wall only) Drill screw holes
according to the template, and insert the anchors. 5. Use screws to fix the
mounting base according to the template. 6. Mount the camera to the mounting
base.
Drilling Template Anchor Mounting Base Screw
Fig. 1 Ceiling Mount 7
Mounting Base
Drilling Template
Screw
Anchor
Pole Mount
Fig. 2 Wall Mount
1. Remove the protective film from the lens. 2. Use the cable tie (not provided in the package) to fix the mounting bracket to the pole. 3. Push the camera onto the mounting bracket
8
View Your Device
The app interface may be different due to version update, and the interface of
the app you installed on your phone shall prevail.
1 Live View
When you launch the EZVIZ app, the device page displays are shown below. You
can view and listen to a live feed, take snapshots, record videos, and choose
video definition as needed.
Icon
Description Share. Share your device with anyone you want. Settings. View or
change the device settings. Snapshot. Take a snapshot. Record. Manually
start/stop recording. PTZ. Rotate the camera to get broader field of view.
360° Picture. Tap to generate a 360 degree view picture. Talk. Tap the icon,
and then follow the on-screen instructions to talk to or listen to people in
front of the camera. Alarm. Sound and flash to deter intruders.
Full screen display. Tap to enjoy a full screen display for your filed of
view. PiP. View the video displayed on top of another app you are using.
Floodlight. Tap to lighten the field of view.
Definition. Select video resolution from Full HD, Hi-Def or Standard. Nearby Device. Tap to select more devices for multi screens live view. Sleep. Tap to enable sleep mode for the device.
Swipe left and right across the screen to see more icons. 9
2 Settings
Parameter
Description
Intelligent Detection You can select basic algorithms for your device.
Message Notification You can manage the device message and EZVIZ APP notification.
Audio Settings
You can set relevant audio parameters for your device.
Image Settings
You can set relevant image parameters for your device.
Light Settings
When disabled, the devicell indicator will be off. The device indicator will still be on, when the device is charging or the device is exception.
PTZ Settings
Record List Privacy Settings 4G Network Device Information Share Device
CloudPlay Device Inspection Restart Device Delete Device
You can set parameters of PTZ for your device, like PTZ position calibration and 360° Picture here. You can see the status and total capacity of the microSD card. You can encrypt your videos with encryption password. You can see detailed traffic calculation here You can see the device information here. You can share the device to you family members or guests. You can subscribe and manage the cloud storage. Value-added service. Tap to restart the device. Tap to delete the device from EZVIZ App.
10
EZVIZ Connect
1 Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting Before you start, make sure that: 1. EZVIZ devices are
connected to the EZVIZ app. 2. In the EZVIZ app, turn off the “Video
Encryption” and turn on the “Audio” in the Device Settings page. 3. You have
an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV
(all generations), Fire TV stick
(second generation only), or Fire TV Edition smart TVs). 4. The Amazon Alexa
app is already installed on your smart device, and you have created an
account. To Control EZVIZ devices with Amazon Alexa: 1. Open the Alexa app and
select “Skills and Games” from the menu. 2. On the Skills and Games screen,
search for “EZVIZ”, and you will find “EZVIZ” skills. 3. Select your EZVIZ
device’s skill, then tap ENABLE TO USE 4. Enter your EZVIZ username and
password, and tap Sign in 5. Tap the Authorize button to authorize Alexa to
access your EZVIZ account, so that Alexa can control your EZVIZ devices. 6.
You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES
to allow Alexa to discover all your EZVIZ
devices. 7. Go back to Alexa app menu and select “Devices”, and under devices
you will see all your EZVIZ devices. Voice Command Discover a new smart device
via the “Smart Home” menu in the Alexa app or the Alexa Voice Control
function. Once the device is found, you can control it with your voice. Speak
simple commands to Alexa.
Your device’s name for example: “show xxxx camera,” can be changed in the
EZVIZ app. Each time you change the name of the device, you will need to
discover the device again to update the name.
Troubleshooting What should I do if Alexa fails to discover my device? Check
if there are any Internet connecting problems. Try to restart the smart device
and re-discover the device on Alexa. Why the device’s status is “Offline” on
Alexa? Your device might have been disconnected from the network. Restart the
smart device and re-discover on Alexa. Check if your router is connected to
the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon
Alexa’s official website.
11
2 Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live
by speaking Google Assistant voice commands. The following devices and apps
are required: 1. A functional EZVIZ app. 2. In the EZVIZ app, turn off the
“Video Encryption” and turn on the “Audio” in the Device Settings page. 3. A
TV with functional Chromecast connecting to it. 4. The Google Assistant app on
your phone. To get started, follow the steps below: 1. Set up the EZVIZ device
and make sure it works properly on the app. 2. Download the Google Home app
from the App Store or Google Play StoreTM and log into your Google account. 3.
On the Myhome screen, tap “+” on the upper-left corner, and select “Set up
device” from the menu list to go to the Set up
interface. 4. Tap Works with Google, and search for “EZVIZ”, where you will
find “EZVIZ” skills. 5. Enter your EZVIZ username and password, and tap Sign
in 6. Tap the Authorize button to authorize Google to access your EZVIZ
account, so that Google can control your EZVIZ devices. 7. Tap Return to app
8. Follow the above steps to complete the authorization. When synchronization
is completed, EZVIZ service will be listed under
your list of services. To see a list of compatible devices under your EZVIZ
account, tap on the EZVIZ service icon. 9. Now try some commands. Use the name
of the camera that you created when you set up the system. Users can manage
devices as a single entity or in a group. Adding devices to a room allows
users to control a group of devices at the same time using one command. See
the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en
12
FAQ
Q: If the camera is offline on the App, will the video recording continue? A:
If the camera is powered on but disconnected from the Internet, then local
recording will continue but cloud recording will
stop. If the camera is powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image? A: Try to set the
alarm sensitivity lower. Please notice that vehicle and animals are also the
trigger source.
Q: How do I unlock the SIM PIN of my Nano SIM Card? A: Most SIM PINs can be
set up to unlock on your phone, as follows:
·For IOS system: 1. Insert your Nano SIM card. 2. On your phone, go to
Settings > Cellular > SIM PIN. 3. Under SIM PIN, touch to disable the “SIM
PIN” by entering PIN code.
·For Android system: 1. Insert your Nano SIM card. 2. On your phone, go to
Settings > Security > More settings > Set up SIM lock. 3. Under Set up SIM
lock, touch to disable the “Lock SIM card” by entering PIN code.
If the SIM PIN cannot be unlocked or is invalid, please contact your carrier.
Q: If the camera is offline on the App, and I have already attempted to reset
the device but the camera remains offline, what steps should I take to resolve
this issue?
A: 1. Firstly, confirm that a valid Micro SIM card has been inserted into the
camera. If not, insert a valid Nano SIM card and power on your camera.
2. If a valid Nano SIM card has been inserted and the camera remains offline,
proceed as follows: ·Go to the app interface, tap “Device Settings – >APN
Network Settings”, then follow the app wizard to finish the network
configuration. ·Or go to the app interface, tap “Learn More” – >”reconfigure
network”, then follow the app wizard to finish the network configuration.
Q: How to use APN Configuration? A: If the H8c 4G prompts “Connection Failed”,
you can operate as follows:
1. Please tap “Try APN Configuration” in the app interface and follow the app
wizard. (If the LED indicator is not in fast-flashing blue, Please press the
RESET button three times to APN Configuration.) When you ensure that the
conditions for APN Configuration are met, please tap “Next” in the app
interface. 2. Please input APN based on carrier info. “APN” and
“Authentication Type” are required information. After filling in the relevant
information, please tap “Submit”. 3. Please make sure that the conditions for
APN Configuration are met: ·The environment is quiet and the phone stays close
to device. ·The LED indicator is still in fast-flashing blue.
For additional information about the device, please refer to www.ezviz.com/eu.
13
Initiatives on the Use of Video Products
Thank you for choosing EZVIZ products. Technology affects every aspect of our
life. As a high-tech company, we are increasingly aware of the role technology
plays in improving business efficiency and quality of life, but at the same
time, the potential harm of its improper usage. For example, video products
are capable of recording real, complete and clear images. This provides a high
value in retrospect and preserving real-time facts. However, it may also
result in the infringement of a third party’s legitimate rights and interests
if improper distribution, use and/or processing of video data takes place.
With the philosophy of “Technology for the Good”, EZVIZ requests that every
end user of video technology and video products shall comply with all the
applicable laws and regulations, as well as ethical customs, aiming to jointly
create a better community. Please read the following initiatives carefully: 1.
Everyone has a reasonable expectation of privacy, and the installation of
video products should not be in conflict with this reasonable expectation.
Therefore, a warning notice shall be given in a reasonable and effective
manner and clarify the monitoring range, when installing video products in
public areas. For non-public areas, a third party’s rights and interests shall
be evaluated when installing video products, including but not limited to,
installing video products only after obtaining the consent of the
stakeholders, and not installing highly-invisible video products. 2. The
purpose of video products is to record real activities within a specific time
and space and under specific conditions. Therefore, every user shall first
reasonably define his/her own rights in such specific scope, in order to avoid
infringing on a third party’s portraits, privacy or other legitimate rights.
3. During the use of video products, video image data derived from real scenes
will continue to be generated, including a large amount of biological data
(such as facial images), and the data could be further applied or reprocessed.
Video products themselves could not distinguish good from bad regarding how to
use the data based solely on the images captured by the video products. The
result of data usage depends on the method and purpose of use of the data
controllers. Therefore, data controllers shall not only comply with all the
applicable laws and regulations and other normative requirements, but also
respect international norms, social morality, good morals, common practices
and other non-mandatory requirements, and respect individual privacy, portrait
and other rights and interests. 4. The rights, values and other demands of
various stakeholders should always be considered when processing video data
that is continuously generated by video products. In this regard, product
security and data security are extremely crucial. Therefore, every end user
and data controller, shall undertake all reasonable and necessary measures to
ensure data security and avoid data leakage, improper disclosure and improper
use, including but not limited to, setting up access control, selecting a
suitable network environment (the Internet or Intranet) where video products
are connected, establishing and constantly optimizing network security. 5.
Video products have made great contributions to the improvement of social
security around the world, and we believe that these products will also play
an active role in more aspects of social life. Any abuse of video products in
violation of human rights or leading to criminal activities are contrary to
the original intent of technological innovation and product development.
Therefore, each user shall establish an evaluation and tracking mechanism of
their product application to ensure that every product is used in a proper and
reasonable manner and with good faith.
14