Three Business Pay Monthly Plans User Guide

Three Business Pay Monthly Plans

Product Information

Specifications

• Price Guide: Business Pay Monthly plans
• Effective Date: 28.10.2023

About this Price Guide

The Price Guide provides information about Three’s new Business Pay Monthly plans. It includes details on plans, add-ons, charges for calls, additional services, and more.

How to contact Three

For service-related queries, call Three free on 337 from a Three phone, or 0800 033 8033 from any other phone. To speak to Three’s sales team, call 0800 033 8022 from any phone. Lines are open Monday-Friday 08:00-20:00, and Saturday 09:00-18:00. Lines are closed Sundays and bank holidays.
Customers can also visit a Three store or chat with an agent online at three.co.uk/business/messaging.
If you need this Price Guide in an alternative format (e.g., Braille or large print), contact Three Customer Services on 337 from a Three phone, or 0333 338 1030 from any other phone. Lines are open between 08:00-20:00 Monday to Friday, and 09:00-18:00 on Saturdays. For more information on Three’s accessibility services, go to three.co.uk/accessibility.

Product Usage Instructions

Business Plans

Handset and SIM Only plans include an allowance of voice minutes and texts to UK landlines (starting 01, 02, 03), standard UK mobiles, and data. Mobile Broadband plans (MBB) provide a data solution for Customers’ businesses, with voice calls and texts charged at Outside of Allowance rates. The Customer can choose a SIM Only MBB plan, or one with a Device.

Add-ons
Three offers various add-ons for business plans that provide additional services and features. These add-ons can be customized based on the specific requirements of the business. For more information on available add-ons, refer to the Price Guide.

Charges for calls from the UK to Special Numbers
The Price Guide provides details on the charges applicable for calls made from the UK to Special Numbers. It includes information on rates and any additional charges that may apply.

Charges for calls to Directory enquiries
The Price Guide outlines the charges for calls made to Directory inquiries. It provides information on the rates and any additional charges associated with these calls.

Additional Services and Outside of Allowance Charges
Three offers additional services that are not included in the regular plan allowances. The Price Guide provides information on these services, including their costs and any charges applicable when exceeding the plan’s allowances.

Calling or texting international destinations from the UK
The Price Guide includes information on calling or texting international destinations from the UK. It provides details on rates, charges, and any special considerations for international communication.

Using a phone abroad
If you need to use your phone abroad, the Price Guide provides instructions and guidelines on how to do so. It covers topics such as roaming charges, network availability, and international calling options.

How Three charges
The Price Guide explains how Three charges for its services, including voice calls, texts, data usage, and any additional charges that may apply. It provides transparency on billing and payment processes.

Key things to note

The Price Guide highlights important information and key points that customers should be aware of when using Three’s Business Pay Monthly plans. It covers topics such as terms and conditions, limitations, and any updates or changes to the pricing and services.

FAQ

Can I get a copy of the Price Guide in an alternative format?
Yes, if you require a copy of the Price Guide in an alternative format such as Braille or large print, you can contact Three Customer Services on 337 from a Three phone, or 0333 338 1030 from any other phone.

What are the customer service hours?
Three’s customer service lines are open Monday to Friday from 08:00 to 20:00, and on Saturdays from 09:00 to 18:00. The lines are closed on Sundays and bank holidays.

Where can I find my nearest Three stores?
You can find your nearest Three store by visiting locator.three.co.uk/search.

Can I chat with a Three agent online?
Yes, you can chat with a Three agent online by visiting three.co.uk/business/messaging.

Are the prices in the Price Guide inclusive of VAT?
No, unless expressly stated otherwise, all prices in the Price Guide exclude VAT where applicable.

Can the information mentioned in the Price Guide change?
Yes, the information, products, or services mentioned in the Price Guide may be modified, supplemented, or withdrawn by Three. It is advisable to refer to the most recent version of the Price Guide for the latest updates.

What are the terms and conditions for using Three’s network for business customers?
The terms and conditions for using Three’s network for business customers are available at Terms and Conditions | Three.

Who is the publisher of this Price Guide?
This Price Guide is published by Hutchison 3G UK Limited, trading as Three. All rights are reserved, and no part of this publication may be reproduced without prior written permission from the publisher.

Are there any trademarks associated with Three?
Yes, ‘3’ and its related images, logos, and names used in this publication are trademarks of the CK Hutchison Holdings group of companies.

This Price Guide defines the prices of Three’s new Business Pay Monthly plans.

About this Price Guide

Three’s voice plans include unlimited minutes and texts to UK landlines (starting 01, 02, 03), and standard UK mobiles. Three’s Mobile Broadband plans provide data solutions for Customers’ businesses. Using broadband SIMs, the Customer can make voice calls and send/ receive textmessages depending on the device using the SIM, at Outside of Allowance Services rates set out within this Price Guide. This Price Guide is effective from the date of publication. Three’s Terms and Conditions for Business customers using the Three Network can be found online at
Terms & Conditions | Three
All prices in this Price Guide exclude VAT where applicable, except where expressly stated otherwise.

How to contact Three

• For service-related queries, call Three free on 337 from a Three phone, or 0800 033 8033 from any other phone.
• To speak to Three’s sales team, call 0800 033 8022 from any phone.
• Lines are open Monday-Friday 08:00-20:00, and Saturday 09:00-18:00.
• Lines are closed Sundays and bank holidays.
• Customers can also visit a Three store. Find your nearest store at locator.three.co.uk/search, or chat to an agent online at three.co.uk/business/messaging
• If Customer or User(s) would like a copy of this Price Guide in an alternative format, e.g. Braille or large print, please contact Three Customer Services on 337 from a Three phone, or 0333 338 1030 from any other phone. Lines are open between 08:00-20:00 Monday to Friday, and 09:00-18:00 on Saturdays. For more information on Three’s accessibility services, go to three.co.uk/accessibility

Business Plans

• Handset and SIM Only plans include an allowance of voice minutes and texts to UK landlines (starting 01, 02, 03), standard UK mobiles, and data.
• Mobile Broadband plans (MBB) provide a data solution for Customers’ businesses, with voice calls and texts charged at Outside of Allowance rates.
• The Customer can choose a SIM Only MBB plan, or one with a Device.
• All of Three’s plans’ Monthly Charges include a £5 discount for paying by the preferred payment method (a recurring method, such as Direct Debit).

Voice Plans
Device Plans

• Choose from a variety of Devices (upfront Charges may apply).
• Choose a monthly data allowance.

Device chosen, and the amount chosen to pay upfront.

SIM Only Plans

• Select a Minimum Term.
• Choose a monthly data allowance.

Data allowance

|

3GB

|

£13

| 3GB| £7| 3GB| £5
500GB| £15| 80GB| £9

Unlimited

|

£25

|

Unlimited

|

£20

| 500GB| £12
Unlimited| £15
Monthly Charge| The Monthly Charge will depend on the data allowance, and the Minimum Term.

Mobile Broadband Plans

Device Plans

• Select a Minimum Term
• Choose from a variety of Devices (upfront Charges may apply).
• Choose a monthly data allowance

Data allowance

| 200GB| ****

Unlimited

Unlimited
Monthly Charge| The Monthly Charge will depend on the data allowance, and the Device chosen.
Outside of Allowance Services| If used in the UK to make domestic voice calls or send texts to a UK number, the Customer will be charged 2.5p/min and 1.67p/text.

SIM Only Plans

or send texts to a UK number, the Customer will be charged 2.5p/min and 1.67p/text.

Add-ons

• Add-ons are additional, optional or extra services the Customer can bolt on to Device and SIM Only plans. There are two types of Add-on:
• when the Add-on is cancelled. Recurring Add-on allowances can’t be rolled over, and will refresh in line with the Customer’s bill cycle until cancelled on lasts until midnight the same day. All other one time Add-ons last 30 days. The Customer will be charged the full amount regardless of when they buy or cancel the Add-on.
• An individual Add-on can be purchased by the Customer and applied to selected SIMs in the account.

Data Add-ons
Individual SIM

Add-on

| £4| £6| £8| £10| £4| Not available
Recurring Add-on| £3| £5| £7| Not available| Not available| £12

Data Passport

The Data Passport unlocks a set access period for a single line level connection to unlimited mobile data in the following destinations:

• Aland Islands

• Australia

• Austria

• Azerbaijan

• Azores

• Balearic Islands

• Belgium

• Brazil

• Bulgaria

• Canada

• Canary Islands

• Chile

• Columbia

• Costa Rica

• Croatia

• Cyprus

• Czech Republic

• Denmark

• El Salvador

• Estonia

• Finland

• France

• French Guiana

• Germany

• Gibraltar

• Greece

• Guadeloupe

• Guatemala
  Guernsey

• Hong Kong

• Hungary

• Iceland

• Indonesia

• Ireland

• Isle of Man

• Israel

• Italy

• Jersey

• • Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Macau

• Madeira

• Malaysia

• Malta

• Martinique

• Mayotte

• Mexico

• Moldova

• Montenegro

• Myanmar

• Netherlands

• New Zealand

• Nicaragua

• Norway

• Pakistan

• Panama

• Peru

• Poland

• Portugal

• Puerto Rico

• Reunion

• Romania

• Russian

• Federation

• Saint Barthelemy

• Saint Martin

• San Marino

• Saudi Arabia

• Serbia

• Singapore

• Slovakia

• Slovenia

• South Korea

• Spain

• Sri Lanka

• Sweden

• Switzerland

• Taiwan

• Thailand

• Tunisia

• Turkey

• US Virgin Islands

• Ukraine

• United Arab

• Emirates

• Uruguay

• USA

• Vatican City

• Vietnam

Data passport is a one-off Add-on and Charges include VAT where applicable.

1. Data Passport Add-ons activate on first use of data in a Data Passport destination.
2. Once activated, the Passport will expire at the end of the Data Passport Access period e.g., a 24 hrs Passport expires 24 hrs following activation and a 7 days Passport will expire 7 days following activation.
3. From 28th October 2023, UK is longer included in the destinations list.

Call Abroad Add-on
Three’s Call Abroad Add-on is designed for Users who occasionally call abroad from the UK to standard landline or mobile numbers in:

• Australia
• Austria
• Bangladesh
• Belgium
• Bermuda
• Brunei
• Bulgaria
• Canada
• China
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Guam
• Hong Kong
• Hungary
• Iceland
• India
• Ireland
• Israel
• Italy
• Japan
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Macau
• Malaysia
• Malta
• Mexico
• Mongolia
• Namibia
• Netherlands
• New Zealand
• Norway
• Paraguay
• Poland
• Portugal
• Puerto Rico
• Romania
• San Marino
• Singapore
• Slovakia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• USA

Call Abroad has two options:

These Add-ons are recurring. They can only be used for calls from the UK, and do not include calls to non-standard and premium rate numbers (which will be charged as set out in this Price Guide). This Add-on is not available for Mobile Broadband plans

Go Roam Passes

Go Roam passes allow you to use your UK allowance in our Go Roam destinations without incurring the daily roaming charge (see Using a phone abroad section for more info).

 |  |  |

---|---|---|---
3 Day Go Roam Pass – E| Go Roam in Europe| 3 days| 4.17
7 Day Go Roam Pass – E| Go Roam in Europe| 7 days| 8.33
4 Day Go Roam Pass – E| Go Roam in Europe| 14 days| 16.67
8 Day Go Roam Pass – E| Go Roam in Europe| 28 days| 33.33
6 Day Go Roam Pass – E| Go Roam in Europe| 56 days| 66.67
3 Day Go Roam Pass – A W & E| Go Roam in Europe| Go Roam Around the World| 3 days| 8.33
7 Day Go Roam Pass – A W & E| Go Roam in Europe| Go Roam Around the World| 7 days| 20.83
4 Day Go Roam Pass – A W & E| Go Roam in Europe| Go Roam Around the World| 14 days| 41.67
8 Day Go Roam Pass – A W & E| Go Roam in Europe| Go Roam Around the World| 28 days| 83.33
6 Day Go Roam Pass – A W & E| Go Roam in Europe| Go Roam Around the World| 56 days| 166.67

Unless your plan expressly states otherwise if you do not have a Go Roam pass and you use your phone or device abroad, you will incur daily roaming charges when you use your UK allowance. See the appropriate section of this guide for more detail. Go Roam pass add-ons are valid for use in the destination zone (Europe or Around the World as shown in the table.

How we charge for Go Roam Passes

• These add-ons will be activated on the first use of your UK allowance in a Go Roam destination (including making calls, sending texts, or using data).
• Once activated you can use the passes, whenever you want, for the number of days allowed on the add-ons.
• If you have got both Go Roam in Europe and Go Roam in ATW and Europe add-ons when traveling to a destination in Europe the Europe pass will be consumed first.
• Notification (by text message) indicates the start and end of an unlocked period.
• Unused Go Roam passes do not expire and remain on your account until used unless you change the plan in life or as part of the upgrade.

Charges for calls from the UK to Special Numbers

Some calls and other services within the UK fall outside Three’s standard rates and aren’t included in plan allowances. If a Customer would like to know about specific numbers or the specific price of any call, information can be found at three.co.uk/specialcall.

minutes
European Commission helplines 116000 / 116006 / 116111 / 116117 / 116123| Free
Single non-emergency police 101| Free
National power emergency 105| Free
Fraud hotline 159| This will come out of any available allowance of voice minutes
Relay UK calls to emergency and non-emergency numbers using 18000 or 18001 999 or 18001 112 or 18001 101| Free
Relay UK calls using 18001 to UK standard landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078 or 079)| This will come out of any available allowance of voice minutes
Relay UK calls to voicemail accessed using 18001 07782 333 123| Free
Relay UK calls to international numbers 18001| A 25% discount will be applied to the standard rates
Corporate Numbers 055| 12.75p per minute
084/087

The total cost of the call is the Access Charge plus the Service Charge

| 54p per minute Access Charge (a 1 minute minimum charge “Access Charge”) Service Charge (a charge set by the company the User is calling – “Service Charge” – charged after the first minute, and per minute)
Non-standard 07 numbers 0740659 / 074060 / 074061 / 074062 / 0740671 /

074176 / 074181 / 074185 / 074411 / 074414 / 074515 / 075200 / 075201 / 075203

/ 075204 / 075205 / 075207 / 075208 / 075209 / 075370 / 075373 / 075375 /

075376 / 075377 / 075378 / 075379 / 075580 / 075581 / 075582 / 075590 /

075591 / 075592 / 075593 / 075594 / 075595 / 075596 / 075597 / 075598 /

075710 / 075718 / 075890 / 075891 / 075892 / 075893 / 075898 / 075899 /

077001 / 077442 / 077443 / 077444 / 077445 / 077446 / 077447 / 077448 /

077449 / 077552/ 077553 / 077554 / 077555 / 078220 / 078221 / 078223 /

078224 / 078225 / 078226 / 078227 / 078229 / 078644 / 078727 / 078730 /

078744 / 078745 / 078920 / 078922 / 078925 / 078930 / 078931 / 078933 /

078938 / 078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 /

079780 / 079781 / 079784 / 079785 / 079786 / 079788 / 079789

| From 29p per minute
Satellite calls 0087 and 0088 *| Up to £7.66
---|---
Pager 076| £1.02 per call plus 72p per minute
Personal number 070 band 1| 26p per minute
Personal number 070 band 2| 87p per minute
Personal number 070 band 3| £1.02 per call plus 72p per minute
Premium rate (090, 091, 098)

The total cost of the call is the Access Charge plus the Service Charge

| 54p per minute Access Charge (1-minute minimum charge) Service Charge (set by the company the Customer is calling, charged after the first minute and per minute)

Calls to satellite numbers cost the same per minute regardless of where in the world you are when making the call, or where the satellite phone is physically located. They normally start with the number prefix 0087 or 0088 and cost up to £7.66 per minute inclusive of VAT.

Calls from the UK to international special numbers

Voice calls made to special numbers in the Isle of Man and Channel Islands

074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 /

075092 / 075093 / 075094 / 075095 / 075096 / 075097 / 07624 / 077003 /

077007 / 077008 / 07781 / 077977 / 077978 / 077979 / 078297 / 078298 /

078299 / 07839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 /

079242 / 079243 / 079244/ 079247 / 079248 / 079370 / 079371 / 079372 /

079373 / 079374 / 079375 / 079376 / 079377 / 079378 / 079379 / 07781

| 16.25p per minute
---|---
Voice calls made to other international special numbers| Charge (per minute) £2.29

Check three.co.uk/specialnumbers3 for specific numbers

How Three charges for special numbers

• Charges for voice calls to special numbers are rounded up to the nearest minute, and charged per minute.
• Charges for voice calls to premium rate special numbers (starting 084, 087 and 09) include an Access Charge and a Service Charge. The Access Charge element of these calls will be treated as a minimum of 1 minute, and after the first minute the Access Charge is treated as lasting for its actual duration, with fractions of a second being rounded to the nearest second. The Service Charge is set by the company the User calls, and will be advertised alongside the company phone number.

Charges for calls to Directory inquiries
The table below does not reflect the full list of available services. Call charges for other directory services can be found at three.co.uk/nts

National 118333 multi-search

The total cost of the call is the connection charge plus the Access Charge plus the Service Charge

| £3.60 to connect

54p per minute Access Charge (1 minute minimum charge) Service Charge (set by the company the User is calling, charged after the first minute and per minute)

International 118313 multi-search

The total cost of the call is the Access Charge plus the Service Charge plus the connection charge

| £3.60 to connect

54p per minute Access Charge (1 minute minimum charge) Service Charge (set by the company the User is calling, charged after the first minute and per minute)

Directory services for people with disabilities 195 multi-search| Free to call 195 for Three’s registered Users

*If the 195 operator connects the User to a number the User has searched for, the call will be charged at the standard rate for the price plan, or will come out of any available allowance the User has. Free text message with the number(s) the User has requested.

How Three charges for Directory inquiries

• Calls to Directory inquiries include a charge to connect, an Access Charge and a Service Charge. The Access Charge element of these calls will be treated as a minimum of one minute. After the first minute, the Access charge is treated as lasting for its actual duration, with fractions of a second being rounded to the nearest second. The Service Charge is set by the company the User calls.
• Calls to Directory enquiries are not included in the allowance of unlimited voice minutes. The Customer will be charged to call these.
• Call durations are rounded up to the nearest minute.

Additional Services and Outside of Allowance Charges

Three may change or introduce new charges for Additional Services, or Outside of Allowance Services. Three will publish any changes on Three’s website. If any Add-ons are affected which have a recurring charge, Three will let the Customer know at least 14 days before the charge changes.
If Three do make a change to an Additional Service, and a Customer is not happy with it, the Customer can cancel the Add-on(s) or Users stop using the Additional Services or Outside of Allowance Services. If a Customer would prefer to end the agreement instead, a Cancellation Fee may be payable (please see “Key things to Note”).

Multi-Media Messages (MMS), UK Picture and video messages. (Depending on the phone, if a message includes certain emojis, emoticons, or photos, the Customer may be charged this rate for that message.)| 54p/message
SMS shortcodes – mobile text shortcode numbers are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions or to download games and ringtones.| SMS shortcodes will not come out of any inclusive allowance, and are classed as a Premium Rate Service. The network charge is 13p per message, and the charge from the third party varies depending on the promoter’s terms and conditions. These should always be checked to find out the exact costs. The Customer and/or Users can check which shortcode services are available on the shortcode checker

Calling or texting international destinations from the UK
If a User is using their Device to call or send messages to a standard international landline or mobile number from the UK, the cost will depend on the country the User is contacting. The Customer won’t be charged to receive a call or text from an international number while in the UK.
The Customer and/or User can check which destinations fall under “Go Roam in Europe” in the “Using a Phone Abroad” section.

 | Calling or sending a message to a Go Roam in Europe destination| Calling or sending a message anywhere else
---|---|---
Voice calls (per minute)| 16.25p| £2.2917
SMS (per text)| 5.17p| 54.17p
MMS (each)| 54p| 54p

Costs for calls to non-standard international numbers can be found at three.co.uk/nts
See “Charges for calls from the UK to special numbers” on page 7 for more information.

How Three charges for standard international calls and text messages from the UK
Call durations are rounded up to the nearest minute, and charged per minute. Each text message can accommodate up to 160 characters. Long messages will be sent across numerous text messages, and these will be charged separately. Where a message contains non-standard characters (such as emojis), the message may be sent as an MMS. When the User sends messages to several recipients at the same time, the Customer will be charged separately for each recipient.

Using a phone abroad

Unless stated at the point of purchase, International Roaming is switched on automatically on a Customer’s account. To help manage roaming costs while the Customer is travelling, Three will text information about call charges and roaming rates for each country visited.

Go Roam in Europe and Go Roam Around the World

• For a fixed 24 hour charge per SIM, set out below, the User can unlock their UK voice, text and data allowance. A fair use policy applies to all usage.
• Provided data roaming is switched on in the Device settings the charge will be applied as soon as there is a “chargeable event”, such as the User’s Device accessing data services, or an outbound call or text being made.
• Users can use their unlimited voice and text allowance in Three’s Go Roam in Europe destinations to contact a UK number (starting 01, 02, 03 or a standard UK mobile), and up to 3,000 minutes and 5,000 texts in our Go Roam Around the World destinations. The User can also use the Go
• Roam in Europe allowance to make unlimited calls and texts to standard landlines or mobile numbers in other Go Roam in Europe destinations.
• For plans with a data allowance of 12GB or greater, a monthly fair use limit of 12GB applies. Data usage over 12GB but within the remaining allowance is subject to a surcharge in Go Roam destinations currently 0.3p per MB. Three’s standard roaming rates apply for all data usage thereafter.
• For plans with a data allowance less than 12 GB, User can only use up to their allowance free of charge. All usage over the allowance is subject to Three’s standard roaming rates. The standard roaming rates are set out within this Price Guide. Countries not covered in the Go
• Roam destinations are charged at standard roaming rates at the time of use.

The 24 hour Charge per SIM to unlock the UK allowance:

• Go Roam in Europe EU destinations – £1.67
• Go Roam in Europe Non-EU destinations – £2
• Go Roam Around the World destinations – £5

There is no daily charge for Republic of Ireland and the Isle of Man.
Three are waiving this charge until 23 May 2022. For more information about which destinations fall under Go Roam, see “Charges while roaming abroad” and for fair usage policies, see “Further information about Go Roam”.

Calling standard landlines and mobiles while abroad
Call costs are charged per minute, and depend on where the User is, and where they’re calling.

of World

Go Roam in Europe (Non-EU destinations)| Included

in allowance**

| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40| 3p*| £1.40
Go Roam in Europe (EU destinations)| Included

in allowance**

| £1.17| £1.17| £1.17| £1.17| £1.17| £1.17| 3p| £1.17
Go Roam Around the World| 33p| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40| 3p| £1.40
Band 0| 10p| £1.40| 10p| £1.40| £1.40| £1.40| £1.40| 10p| £1.40
Band 1| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40| £1.40
Band 2| £2| £2| £2| £2| £2| £2| £2| £2| £2
Band 3| £3| £3| £3| £3| £3| £3| £3| £3| £3
Band 4| £3| £3| £3| £3| £3| £3| £3| £3| £3

These costs will only apply if the User exceeds their unlocked Go Roam Allowance
If the Customer has unlocked their allowance for use in Go Roam destinations, otherwise calls will be charged at Outside of Allowance rates, currently set at 2.5p per minute for EU destinations and 3p per minute for non-EU.

Outside of allowance special calls while abroad

Additional costs| Cost to make call / send message| Received
---|---|---
Non-geographic calls (to numbers starting

+4484, +4487, +449, +44118) (per minute)

| Up to £1.17| N/A

How Three charges for calls abroad

• Costs for calls made and received while abroad are rounded up to the first minute, and then charged per minute. Standard roaming charges will apply for listening to voicemail messages or calling Three’s dedicated business team when the User is abroad. This applies unless the User has unlocked their Go Roam allowance in a Go Roam destination, using minutes from their allowance. Go to three.co.uk/roaming for more information.
• Calling the business support line from outside the UK or Three’s Go Roam destinations will be charged at the standard country rate.

Costs for sending texts while abroad

Go Roam allowance**

| 2p| 2p| 1.3p| 1.3p| 1.3p| 1.3p| 2p*| 65p
Go Roam in Europe (EU destinations)| Included in

Go Roam allowance**

| 1.64p| 1.64p| 1.3p| 1.3p| 1.3p| 1.3p| 1.64p| 54p
Go Roam Around the World| 2p| 2p| 2p| 1.3p| 1.3p| 1.3p| 1.3p| 2p| 65p
Band 0| 3.34p| 3.34p| 3.34p| 1.3p| 1.3p| 1.3p| 1.3p| 3.3p| 65p
Band 1| 35p| 35p| 35p| 35p| 35p| 35p| 35p| 35p| 65p
Band 2| 35p| 35p| 35p| 35p| 35p| 35p| 35p| 35p| 65p
Band 3| 85p| 85p| 85p| 85p| 85p| 85p| 85p| 85p| 65p
Band 4| 50p| 50p| 50p| 50p| 50p| 50p| 50p| 50p| 65p

These costs will only apply if the User exceeds their Go Roam Allowance
If the Customer has unlocked their allowance for use in Go Roam destinations, otherwise texts will be charged at Outside of Allowance rates, currently set at 1.64p per text for EU destinations and 2p per text for non-EU.

How Three charges for sending texts while abroad
Each text message can accommodate up to 160 characters. Long messages will be sent across numerous text messages, and these will be charged separately. Where a message contains nonstandard characters (such as emojis), the message may be sent as an MMS. When the User sends messages to several recipients at the same time, the Customer will be charged separately for each recipient.

Receiving calls and texts while abroad
The cost to receive a call depends on the User’s location and is priced per second with a minimum 1-minute charge.

Where is the User?| Cost to receive standard voice calls| Cost to receive SMS or MMS
---|---|---
Go Roam in Europe| Free| Free
Go Roam Around the World| Free| Free
Band 0| 0.9p| Free
Band 1| 99p| Free
Band 2| £1.25| Free
Band 3| £1.25| Free
Band 4| £1.25| Free

Receiving standard phone calls from the UK while abroad is free.

Internet and Data usage abroad
When the User roams onto other international networks where data roaming is available, the Charges below will apply. In Three’s Go Roam destinations, this Outside of Allowance Charge applies where the User has exceeded their plan’s data allowance.

Data charges are for data sent and received, and are calculated to the nearest kilobyte
The speed and availability of Internet access when abroad will depend on a number of factors, including which network the User is roaming on and the services available. For example, 5G networks may not be available, in which case the User may only be able to access 4G speeds. Other factors which may affect the speeds experienced include distance from the nearest mast, location in a building, local geography, and the type of device used. Certain services such as audio and/or video streaming may be slower than in the UK as a result. For the latest information on which destinations User(s) can roam in, and on which networks, visit three.co.uk/roaming

Worldwide Data Roaming Limit
Three have set up a worldwide data roaming limit of £45 per SIM to stop Customers spending too much. If a Customer prefers, this limit can be removed by contacting Three’s dedicated business support team on 337 from a Three phone.
At 80% and 100% of allowance usage, the User will receive service consumption notifications. Following the User using 100% of their allowance, Charges for continued usage will apply thereafter as set
out in this Price Guide.

Roaming bands

Go Roam destinations

Go Roam in Europe| Go Roam Around the World
---|---
Aland Islands Austria Azores

Balearic Islands Belgium Bulgaria Canary Islands Croatia

Cyprus

Czech Republic Denmark Estonia

Finland France

French Guiana Germany Gibraltar Greece Guadeloupe Guernsey Hungary Iceland* Ireland

Isle of Man Italy Jersey Latvia

Liechtenstein* Lithuania Luxembourg Madeira Malta Martinique Mayotte

The Netherlands Norway*

Poland Portugal Reunion Romania

Saint Barthelemy Saint Martin

San Marino Slovakia Slovenia Spain Sweden Switzerland Vatican City

• Non-EU destinations

| Australia Brazil Chile Colombia Costa Rica

El Salvador Guatemala Hong Kong Indonesia Israel Macau

New Zealand Nicaragua Panama Peru

Puerto Rico Singapore Sri Lanka Uruguay

US Virgin Islands USA

Vietnam

Charge bands for other destinations:

Further information about Go Roam
All details about Go Roam can be found at three.co.uk/go-roam, but here is some key information.
There is a charge per 24 hour period per SIM to unlock the User’s allowances in Go Roam destinations. See “Using a phone abroad” for details. Use of Three Services in our Go Roam destinations is subject to Three’s fair use policies, which may be updated from time to time.

Go Roam in Europe

• If the User has a data allowance greater than 12GB, they can use up to 12GB of data each month. If the User uses 12GB and still has a remaining data allowance available, they can continue to use the data, but this is subject to a surcharge – currently 0.3p/MB.
• There are no fair use limits for calls made or texts sent from any available allowance to standard landlines or mobile numbers within Go Roam in Europe destinations, or back to the UK.
• The User can use the allowance to create a personal hotspot in a Go Roam Europe destination.
• All usage over the allowance will be subject to Three’s standard roaming rates. For plans with a data allowance less than 12 GB, User can only use up to their allowance free of charge. All usage over the allowance is subject to Three’s standard roaming rates. The standard roaming rates are set out within this Price Guide.

Go Roam Around the World

• If a User has a data allowance greater than 12GB, they can use up to 12GB of data each month. If the User uses 12GB and still has a remaining data allowance available, they can continue to use the data, but this is subject to a surcharge – currently 0.3p/MB.
• If a User has a plan that includes voice and text, they can send up to 5,000 texts back to the UK each month from a Go Roam Around the World destination.
• If a User has a plan that includes voice and text, they can talk for up to 3,000 minutes on calls made to standard UK landlines or mobile numbers each month.
• All usage over the allowance will be subject to Three’s standard roaming rates. For plans with a data allowance less than 12 GB, User can only use up to their allowance free of charge. All usage over the allowance is subject to Three’s standard roaming rates. The standard roaming rates are set out within this Price Guide.

Go Roam in Europe and Go Roam Around the World

• To ensure all Customers can benefit from Go Roam, Three reserves the right to apply a surcharge in case of abusive use, and may monitor usage and presence.

• Go Roam is intended for UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips.
  It isn’t designed for people who live abroad or stay for extended periods.

• As such, if User(s) roam exclusively in one or more of Three’s Go Roam destinations (including both Go Roam in Europe and Go Roam Around the World) for any two complete months in a rolling 12 month period, Three reserves the right to apply a surcharge, currently set at 3p/min,
  1p/SMS and 0.3p/MB.

• If User(s) spend a full month abroad, but some of that time is spent in a destination that isn’t included in Go Roam, this fair use policy won’t apply.

Please note: Three reserves the right to suspend this service if Three reasonably believes that the Customer and/or User(s) are in contravention of the fair use requirements set out in the Terms and Conditions. Three reserves the right to extend, withdraw, or modify the terms, including this Price Guide, or Go Roam and/or the destinations or services included at any time.

How Three charges
All calls (except calls to shortcode, premium rate numbers and EU roaming calls) are treated as a minimum of 1 minute. Calls of more than 1 minute are treated as lasting for their actual duration, with fractions of a second being rounded to the nearest second (this does not apply to some roaming calls, calls to Service Numbers and Special Calls).
Each individual charge on the Customer’s bill is shown with VAT excluded (where relevant), and is rounded up or down to the nearest tenth of a penny. This rounding process means that the total Charges on the bill summary page may not always be identical to the ‘Total due by’ charge seen on the front page of the bill. Don’t worry, this is normal, and customers are not being overcharged or undercharged. The amount a Customer needs to pay is the one shown on the bill’s front page, next to ‘Total due by’.

First month prorated
Unless otherwise stated, the first month’s allowance and charge for a Customer’s price plan or Add-on(s) will depend on when in the month the Customer joins Three, or purchases the price plan, or when the Add-ons are selected. Whenever that is, the User(s) can start using allowances for the price plan or Add-on straight away. Three will work out an appropriate allowance and charge to take the Customer and/or User(s) to the end of the first month. After that, the Customer simply pays the standard recurring Monthly Charge, or recurring Add-on charge, for a full month’s allowance for each bill cycle thereafter.

VAT invoices
VAT invoices are issued to all Business customers as standard.

Spend Caps
Spend Caps and limits are allocated on a per SIM basis.

Setting Spend Caps
Spend Caps are flexible limits a Customer can add to reduce spend on calls, texts, data and other services not included in the monthly plan.
A Customer can choose between a £0-£240 spending limit on Outside of Allowance services.

A Spend Cap can control:

• Calls, texts and data usage after the monthly allowance has been used.
• Calls and texts to premium rate numbers.
• Calls for chargeable non-geographical numbers like 0845 and 0345.
• Calls and texts to international numbers from the UK when there isn’t an Add-on.
• Calls, texts and data when roaming abroad in a non-Go Roam destination.
• Calls, texts and data when roaming abroad in a Go Roam destination, and the monthly fair use limits or allowance has been exceeded.

Three ask all new and upgrading customers or existing customers when they add a new SIM at the point of sale if they want to set a Spend Cap on the monthly bill. If a Customer chooses to do so, the cap will be applied to the account within 7 days of the request. The Spend Cap can be set or changed by the Customer at any time. Go to three.co.uk/control-your- spend for more information.

Limits on third-party charges

Three have automatically applied limits to the amount Customer and/or User(s) spend on premium rate calls (including directory inquiries) and texts (including SMS shortcode messages). The spend limits are £40 per single payment transaction and a cumulative sum of £240 for payment transactions made over a calendar month. These limits are set by law and can’t be changed. For more information, including confirmation of what types of transactions are affected, visit three.co.uk/spendlimits

What else isn’t included in the allowance?

• International calls and messages
• Calls and messages made and received while abroad to non-UK numbers (unless stated otherwise)
• Premium rate calls and messages (including SMS shortcode messages)
• Reverse charge and messages
• Message alert services
• Directory service calls
• Non-geographic numbers (starting 087, 084) and special numbers (e.g. 090, 070)
• International special numbers

Administration Charges

three.co.uk/support/sim-support. Otherwise £4.26 per user.
Change of phone number| £8.51
Charge for failed / late payment| £4.26

If a Customer has not raised any genuine dispute, the above Charge will be payable. Additionally, Three may take any or all of the recourse options available to them under the Terms until payment is received in full. For further information, go to Terms & Conditions | Three

Key things to note

Here are some frequently asked questions.

What does unlimited data mean?
If a Customer has unlimited data as part of their package, there are no hidden fair use policies within the UK. Unlimited data should give a Customer and/or User(s) all the access to the Internet normally needed, without worrying about surprise bills. The allowance must be used for legitimate business use only, and not for any illegal, commercial or improper purposes.

How is data usage measured?
Data usage is measured in bytes. This is then aggregated up into larger units of measure:

• Kilobyte (kB) = 1024 bytes
• Megabyte (MB) = 1024kB
• Gigabyte (GB) = 1024MB
• Terabyte (TB) = 1024GB
• Petabyte (PB) = 1024TB

All current data tariffs are charged and purchased as part of an inclusive allowance, and/or as part of an Add-on which provides a specified amount of data to be used for a fixed price. Data usage is calculated based on the amount of data that travels over the data network. Please note that usage may include re-sent data packets, and packets added to control the flow of data over the network.
Data is charged at each full MB level. Any partial MB usage will then be prorated as per the Customer’s price plan.

What do unlimited texts and voice minutes mean?
There are no hidden fair use policies with Three’s unlimited text or voice allowances when in the UK. For Go Roam allowances, a fair use will apply. See “Further information about Go Roam” for more details.

Is there a maximum call duration?
Three may end any calls a User makes that are longer than 2 hours’ duration in order to prevent the Customer from incurring excessive, inadvertent costs. If this does happen, and the User wishes to continue the call, they can simply redial.

How are call returns and diverted calls charged?
Call Return calls are charged at the standard price plan rates, or from any inclusive allocation, as though the User had made the call directly.

Call Returns will be shown separately on the bill.
Call Return from voicemail may not be made to certain numbers, such as international and premium rate numbers. Any call-barring restrictions a User may have will also apply. A User can only return one call directly from the voicemail service. As soon as the User finishes the call, they will be disconnected and will have to redial into voicemail if they wish to continue listening to the voicemail.
If the User diverts an incoming call to another number, Three will charge the Customer for each redirected call. The cost of the redirected call depends on the type of number.

How does a Customer cancel the price plan or agreement?
How a Customer can end their plan and/or agreement depends on whether the Customer is in the Minimum Term or not, and whether Three has made any changes to the agreement that are likely to affect the Customer. For further details on termination, and for a summary of how and when a Customer can end this Agreement, go to Terms & Conditions | Three
If a Cancellation Fee is payable, the fee due will be the total Monthly Charges remaining during the Minimum Term.

Each SIM may have a Cancellation Fee payable. Please see the below table for an example calculation:

Three’s preferred payment methods and recurring payment discount

• Three recommends that customers join Three using Direct Debit. Payments will be taken automatically, so the Customer’s account will not be suspended if the Customer forgets to pay. The Customer should maintain the Direct Debit whilst a pay monthly customer. Customers can change their bank details at any time. Please note that for changes to apply before the next billing cycle, they must be made at least 3 days before payment is due.
• A Customer can cancel a Direct Debit at any time by calling Three, or by contacting their bank or building society. However, the Customer is still required to pay bills by the due date. If a Customer cancels a Direct Debit within 3 days of the due date, the balance due will still be taken. To avoid possible bank charges, please contact them to discuss available options.
• Three will retain a Customer’s monthly recurring discount if the Customer gives Three any of the following means of payment. This is provided that the Customer allows Three to store the selected payment method so that Three can charge on the billing date each month. If a Customer does not permit Three to store payment details, the Customer will lose the recurring payment discount.

Any of the following means of payment can be selected by a Customer :

Rights – Complaints
If a Customer is unhappy with any aspect of Three Services, the Customer should contact Three Customer Services with written notice of the complaint, setting out the full facts and including relevant documentation. See “How to contact Three” on page 3 for contact information.
Three will investigate any complaint by Three’s customer complaints policy, after which Three will contact the Customer with the results. A copy of Three’s customer complaints policy can be viewed on Three’s website at three.co.uk/complaints. A Customer can also request a copy by contacting Three Customer Services. If Three are unable to resolve a Customer’s complaint, the Customer may, depending on the nature of the complaint, be entitled to ask the Communications Ombudsman to consider the complaint. Their website address is:
https://www.commsombudsman.org/
801167-184 Business PG 07.02.22-effective-28-10-23-V4
801167-158 Business Price Guide 15.05.2023_V1

References

• Find the nearest Three store near you | Phones, SIM and Broadband Deals
• Accessibility | Three
• Contact Three Business | Three Business
• Customer Complaints Code | Three
• Spend Caps | Support | Three
• Go Roam | Roaming in 71 destinations | Support | Three
• Roaming and calling abroad | Support | Three
• SIM Support | Support | Three
• Business terms and conditions | Three Business

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