j5create JCA378 USB-C to HDMI and USB 3.0 with Power Delivery User Manual

: June 16, 2024
: j5Create

Table of Contents

Features
System Requirements
Notes
Limited Warranty
TECHNICAL SUPPORT
Online Support
Telephone Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

j5create JCA378 USB-C to HDMI and USB 3.0 with Power Delivery

Features

VGA port supports 1920 x 1080 @ 60 Hz (JCA378)
HDMI port supports 3840 x 2160@ 30 Hz (JCA379)
USB 3.0 port 5 Gbps and backwards compatible with USB 2.0 and USB 1.1 devices
Supports upstream charging & power delivery 2.0 via USB Type-C charging port

System Requirements

Available USB Type-C port (USB 3.1 Genl Type-C is recommended)
Available DisplayPort Alternate Mode over USB Type-C connector
Perfect for MacBook and Chromebook
Available USB Power Delivery 2.0 over USB Type-C to support upstream charging
DisplayPort vl.la required on graphics card to support 1080P@ 60 Hz (JCA378)
DisplayPort vl.2 required on graphics card or video source to support 4K@ 30 Hz (JCA379)

Notes

If you are using a high-powered USB device please attach the Type-C power adapter to the JCA378/ JCA379 power delivery port to ensure maximum performance
To ensure files copy completely, do not remove the Type-C power adapter while copying files

STOP!

If you have any problems with this product please contact our technical support team before returning it to the store.

Limited Warranty

j5create offers a limited 1-year warranty. User’s wear & tear damage is not included. The user shall call or e-mail j5create’s customer service with information regarding the defect(s) of the product and obtain a return authorization number. Users are responsible for one way return freight cost and we will take care of one way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:

a copy of the original purchase invoice to verify your warranty
a product serial number
a description of the problem
customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-free.
j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:(a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage caused by natural disasters (flood, fire, earthquake, lighting strike, typhoon etc.,); (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes);
(f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.

Copyright© 2016 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.

TECHNICAL SUPPORT

Customer Service: 888-988-0488
Technical Support: 888-689-4088
Email : service@j5create.com
Service Hours : Mon. – Fri. 10:00 – 18:00 E.S. T
Live chat: www.j5create.com/livechat
Support Ticket: tickets.j5create.com

Online Support

Please visit the j5create website (wwwJ5create.com) to find the latest software for your device. If you are still experiencing issues, you can submit a trouble ticket through our jS web support. Your ticket will be responded to within 24 hours.

Telephone Support

Please call us@ + 1-888-689-4088 and one of our support technicians will be very happy to assist you.We stand behind our products and it is our goal to provide you with world class support.