j5create JUH377 Port High Performance Mini HUB Instruction Manual
- June 16, 2024
- j5Create
Table of Contents
j5create JUH377 Port High Performance Mini HUB
Product Using Instructions
Setup
- Plug the power adapter into the receptor. Plug the other end into a wall outlet. For best results j5create strongly recommends you use the 5V power adapter included with our product.
- Plug the USB 3.0 Micro-B type connector into the back of the JUH377/ JCH377. Plug the USB type A (JUH377) or USB Type-C (JCH377) connector into an available USB 3.0/Type-C port on your computer.
- Your computer will automatically detect and install the driver for the JUH377/JCH377. You may now connect your USB 2.0 and USB 3.0 devices to the JUH377/JCH377.
- When you connect a high power-consumption external HDD or USB device that requires bus power of more than 400mA, we recommend that you attach the AC/DC power adapter included with your device. The port with the [s icon provides additional power of up to 2.4A, fast-charging an iPad®, smart phone, tablet or similar device.
System Requirements
- Microsoft Windows OS
- Mac OS X
- Linux OS
- Available USB port
STOP
- If you have any problems with this product please contact our technical support team before returning it to the store.
TECHNICAL SUPPORT
- Customer Service: 888-988-0488
- Technical Support: 888-689-4088
- Email: service@j5create.com
- Service Time: Mon. – Fri. 10:00 – 18:00 U.S.A-E.S.T
- Live Chat: www.j5create.com/livechat
- Support Ticket: tickets.j5create.com
The User Manual
- Contains detailed instructions and a troubleshooting section, many common issues can be easily resolved by reading the user manual.
Online Support
- Please visit the j5create website (www.j5create.com) to find the latest software for your device.
- If you are still experiencing issues, you can submit a trouble ticket through our j5 web support. Your ticket will be responded to within 24 hours.
Telephone Support
Please call us @ +1-888-689-4088 and one of our support technicians will be very happy to assist you. We stand behind our products and it is our goal to provide you with world class support.
- Regulatory Compliance: FCC / CE / RCM / VCCI
Limited Warranty
j5create offers a limited 1-year warranty. User’s wear & tear damage is not included. The user shall call or e-mail j5create’s customer service with information regarding the defect(s) of the product and obtain a return authorization number. Users are responsible for one way return freight cost and we will take care of one way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:
- a copy of the original purchase invoice to verify your warranty
- a product serial number
- a description of the problem
- customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:(a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage cause by natural disasters (flood, fire, earthquake, lighting strike, typhoon etc.);
(e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.
Copyright© 2016 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>