ZEBRA 3.0.23303 Workforce Connect Extension Manager User Guide

: June 16, 2024
: ZEBRA

Table of Contents

Highlights
New in WFC Extension Manager v3.0.23303
Usage Notes
Known Issues
Documentation
About WFC Extension Manager
WFC Extension Manager Release History
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ZEBRA 3.0.23303 Workforce Connect Extension Manager

Highlights

Release v3.0.23303 of the WFC Extension Manager is now available to customer access. This release contains the following features.

Dashboard to view extension usage by daily or hourly.
Maintenance updates

New in WFC Extension Manager v3.0.23303

Dashboard to view extension usage by daily or hourly.
Customers will now be able to view and download extension usage by daily or hourly using Assigned Extension dashboard.

See the Extension Manager Customer Admin guide for more information.

Usage Notes

WFC Voice Client licensing will occur automatically with this version of the extension manager; programming of the AID into the device is not necessary. Automated licensing requires WFC Voice Client version 9.0.20306 or later.
Important: Note that premium licenses can only be used for premium PBXs. Standard PBXs require standard licenses. Customer with premium licenses should ensure that their devices are all configured to use premium PBXs.
The customer can view the total and used license counts in the Extension Manager portal, in the Licensing/Licenses tab. The customer can view the licensed devices in the Extension Manager portal, in the Licensing/Assigned tab.
The customer can release licenses from specific devices by obsoleting them in the Extension Manager portal, in the Portal/Devices tab.

Known Issues

None

Documentation

The Workforce Connect Extension Manager Customer Admin Guide and API Reference Guide is on the WFC Voice support page at https://www.zebra.com/us/en/support-downloads/software/productivity-apps/voiceclient.html.

About WFC Extension Manager

The Zebra Workforce Connect (WFC) Extension Manager provides the ability to dynamically assign voice extensions to employees using Zebra WFC Voice clients. You can automatically assign departments and extensions or allow users to select a department or extension from an on-screen list. You can enable dynamic extension management by providing the Zebra WFC Extension Manager with a list of stores, departments and their associated extensions and then configure the voice clients to connect to the Zebra WFC Extension Manager.

WFC Extension Manager Release History

Release v3.0.23202 offers:

Department level filtering of voice contacts
Ability to sort by site in Extensions and Department Tabs

Release v3.0.23106 offers:

Simplified voice licensing
Subscriptions column in Extensions tab
Improved identification of devices using premium licenses

Release v3.0.22311 offers:

Export function for devices and their licenses
Ability to limit scope of contacts import

Release v2.12.22211 offers:

Improved license display
Configurable features improving operation of the voice client
Maintenance updates

Release v2.10.109 offers:

Maintenance Updates

Release v2.8.103 offers:

License transfer for premium licenses
Hybrid extensions
View filters
Maintenance updates

Release v2.5.96 offers:

Improved WFC Voice license error handling and messaging
Improved license names in Extension Manager portal licensing screens
Dedicated/Personal Extensions
Updated portal UI
Maintenance updates

Release v2.2.88 offers

BLE PTT Button support
Maintenance updates

Release v2.2.87 offers

Alcatel Support
Bundled PBX SKUs
Maintenance Updates

Release v2.2.80 offers

Feature-based licensing (requires WFC Voice v9.0.20306 or later)
SDCARD independent configuration for Voice Client
Secure interface between Extension Manager and WFC Voice client (requires WFC Voice v9.0.20306 or later)
Mitel MiVoice 5000 support (requires WFC Voice v9.0.20306 or later)
Maintenance Updates

Release v2.0.69 offers