DM300C Digital Postage Meter Franking Machines

Product Information: Postage Meters DM300c, DM400cTM

Specifications:

• Product: Postage Meters
• Model: DM300c, DM400cTM
• Type: Digital Postage Meter
• Operator Guide: Canada English Version SV61991 Rev. B April
  2016

Important Notices:

All rights reserved. This book may not be reproduced in whole or
in part in any fashion or stored in a retrieval system of any type
or transmitted by any means, electronically or mechanically,
without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or
misapplication of our products.

Due to our continuing program of product improvement, equipment
and material specifications as well as performance features are
subject to change without notice. Your digital mailing system may
not have some of the features described in this book. Available
features vary, depending on the model of your mailing system,
installed options, system software level, how your system is set up
and the country it is designed to operate in.

E-Z Seal and Postage By Phone are trademarks or registered
trademarks of Pitney Bowes Inc. ENERGY STAR is a registered
trademark of the United States Environmental Protection Agency.

FCC Part 15 Compliance:

CAUTION: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

A shielded USB cable must be used with this equipment to ensure
compliance with the limits. Use of an unshielded cable is
prohibited.

FCC Part 68 Compliance of the G900 Modem:

This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the back of this equipment is
a label that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.

This equipment is designed to be connected to a Facility
Interface Code 02LS2 network with RJ11C network interface.

A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug are provided with this product. It
is designed to be connected to a compatible modular jack that is
also compliant. See installation instructions for details.

Telephone Network:

If this equipment (3C00, 4C00 mailing machine) causes harm to
the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required.
But if advance notice isn’t practical, the telephone company will
notify you as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is
necessary.

The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone company
will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.

If trouble is experienced with this equipment (3C00, 4C00
mailing machine), please contact Pitney Bowes, One Elmcroft Rd.,
Stamford, CT at 1-800-5220020 for repair or warranty information.
If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment
until the problem is resolved. This equipment is not intended to be
repaired by the customer.

Product Usage Instructions:

Installation:

1. Ensure that you have received all the necessary components for
   the Postage Meter.

2. Refer to the installation instructions provided in the manual
   for detailed step-by-step guidance on setting up the
   equipment.

3. Connect the Postage Meter to a compatible modular jack using
   the provided telephone cord and modular plug.

4. Make sure to comply with all applicable FCC Part 68 rules and
   requirements.

Setup and Configuration:

1. Power on the Postage Meter by connecting it to a power
   source.

2. Follow the on-screen prompts to set up basic system settings
   such as date, time, and currency.

3. If applicable, configure additional features and options based
   on your specific requirements.

Postage Printing:

1. Load the appropriate postage labels or envelopes into the
   designated area of the Postage Meter.

2. Select the desired postage amount and type using the control
   panel or software interface.

3. Position the item to be mailed correctly and initiate the
   printing process.

4. Wait for the Postage Meter to print the postage indicia on the
   item.

5. Remove the item and ensure that the printed postage is clear
   and legible.

Maintenance and Troubleshooting:

1. Regularly clean the Postage Meter and its components following
   the provided maintenance instructions.

2. If you encounter any issues or errors with the equipment,
   consult the troubleshooting section of the manual for possible
   solutions.

3. If the problem persists, contact Pitney Bowes customer support
   at the provided phone number for repair or warranty
   information.

FAQ:

Q: Can I use the Postage Meter with any type of envelope or
label?

A: The Postage Meter is designed to work with compatible  

postage labels and envelopes. Ensure that you use the recommended
types for optimal performance.

Q: How often should I clean the Postage Meter?

A: Regular cleaning is recommended to maintain proper  

functioning. Refer to the maintenance instructions in the manual
for guidance on cleaning frequency and procedures.

Q: What should I do if the printed postage is not clear or
legible?

A: If you encounter issues with the quality of printed postage,  

check that the ink cartridge is properly installed and has
sufficient ink. If the problem persists, contact customer support
for further assistance.

Postage Meters
DM300c, DM400cTM
Digital Postage Meter
Operator Guide
Canada English Version SV61991 Rev. B April 2016

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SV61991 Rev. B ©2016 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your digital mailing system may not have some of the features described in this book. Available features vary, depending on the model of your mailing system, installed options, system software level, how your system is set up and the country it is designed to operate in.
E-Z Seal and Postage By Phone are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency.

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FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
A shielded USB cable must be used with this equipment to ensure compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the G900 Modem
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).

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If this equipment (3C00, 4C00 mailing machine) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment (3C00, 4C00 mailing machine), please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-5220020 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment is not intended to be repaired by the customer.
Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
If the installation site has specially wired alarm equipment connected to the telephone line, ensure the installation of this mailing machine does not disable the alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Servicing
This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Industry Canada
This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five.
The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

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Table of Contents

Contact Information List
Canada Contacts……………………………………………………….. xi
1 · Introduction
About Your Digital Mailing System……………………………….1-2 What is IntelliLink® …………………………………………………….1-3 Postal Requirements …………………………………………………1-4 What’s in this Guide…………………………………………………..1-5 Other Sources of Information ……………………………………..1-6
Getting Help ……………………………………………………… 1-6 Important Safety Notes………………………………………………1-6 Important Telephone Safety Instructions ………………………1-8

2 · Getting to Know Your System
Machine Features­Front (DM300c)……………………………..2-2 Machine Features­Front (DM400c)……………………………..2-4 Control Panel……………………………………………………………2-6 Machine Features–Rear …………………………………………..2-8
3 · Running Mail
Before You Begin……………………………………………………… 3-3 Checklist …………………………………………………………………. 3-3 The Ready Screen……………………………………………………. 3-3 Applying Postage and Running Mail……………………………. 3-4 Selecting a Class or Special Service…………………………… 3-5
Before Selecting or Changing a Class …………………… 3-5 Applying Postage……………………………………………………… 3-6
Processing Lettermail Using the Integrated Weigh Platform ……………………………… 3-6 Processing Lettermail Using Manual Weight Entry…………………………………………… 3-7 Processing Incentive Lettermail ……………………………. 3-8 Printing Postage on an Envelope………………………….. 3-8
Feeding Envelopes……………………………………….. 3-9 Processing a Parcel Using the Optional Parcel Rate Module ………………………… 3-10

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Table of Contents
Processing a Parcel Without Using the Optional Parcel Rate Module ………………………… 3-12 Printing Digital Indicia on Tapes ………………………….. 3-13 Adding Postage to Correct a Mail Piece ………………. 3-14 Correcting a Date on a Mail Piece ………………………. 3-15 Printing a Statement of Mailing or Manifest Payment …………………………………………….. 3-16 Test Print / Zero Dollar Indicia ………………………………….. 3-17 Using Presets ………………………………………………………… 3-17 Selecting the Normal Preset ………………………………. 3-17 Selecting a Custom Preset ………………………………… 3-17 Selecting an Account to Track Postage ……………………… 3-18 Checking and Clearing the Batch Count ……………………. 3-19 Checking the Batch Count …………………………………. 3-19 Printing a Record of the Batch Count Information …………………………………………….. 3-20 Clearing the Batch Count…………………………………… 3-20
4 · Printing Options
Printing Options ………………………………………………………..4-2 Bypass Printing and Seal the Envelope Only ………………..4-3
DM300c Only ……………………………………………………. 4-3 DM400c Only ……………………………………………………. 4-4 Printing the Date and Time or an Ad on Incoming Mail …..4-4 Setting or Advancing the Date on the Machine ……………..4-5 Printing an Envelope Advertisement…………………………….4-6 Downloading an Envelope Ad Into Your Machine …… 4-6
5 · Normal and Custom Presets
What is a Preset? ……………………………………………………..5-2 Normal Preset / Default Screen …………………………… 5-2 Custom Presets ………………………………………………… 5-3
Defining Presets ………………………………………………………5-3 Selecting a Preset …………………………………………………….5-4
Selecting Custom Presets…………………………………… 5-4

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Table of Contents
Managing Custom Presets …………………………………………5-4 Viewing a Custom Preset …………………………………… 5-4 Editing a Custom Preset Name……………………………. 5-5 Overwriting a Custom Preset ………………………………. 5-5 Deleting a Custom Preset …………………………………… 5-6
6 · Adding Postage/Connecting to the Data Centre
A Word About Adding Postage ……………………………………6-2 Connecting to the Data Centre using a LAN connection …6-2 Checking Funds (Postage) Availability in Machine…………6-3 Checking Your Postage By Phone® Account Balance ……6-5 Adding Postage ………………………………………………………..6-5 Printing a Funds Report……………………………………………..6-6 Downloads from the Data Centre to Your Machine ………..6-7 Check for Software Updates……………………………………..6-10 Distributor Settings ………………………………………………….6-12
7 · System Options
System Options ………………………………………………………..7-2 Basic Options …………………………………………………………..7-3
Setting the Time, Date, and Timeouts…………………… 7-3 Adjusting the Contrast of the Display……………………. 7-6 Setting Postage Limits (Funds Warnings)……………… 7-7 Enabling, Changing or Disabling Lock Codes and Passwords ……………………………………………………….. 7-8 Configuring the Tape Button………………………………..7-11 Advanced Options …………………………………………………..7-12 Meter Withdrawal (Withdrawing Postage Funds)….. 7-12 Running Install Mode ……………………………………….. 7-13
8 · Reports
Overview of Reports ………………………………………………….8-2 Last 5 Refills Report…………………………………………… 8-3 Funds Report ……………………………………………………. 8-3

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Table of Contents

Single Accounts Report………………………………………. 8-3 Multi-Account Summary Report …………………………… 8-3 Account List Report……………………………………………. 8-4 System Setup Report…………………………………………. 8-4 Error Report ……………………………………………………… 8-4 Configuration Report ………………………………………….. 8-5 Software Version Report …………………………………….. 8-5 Printing a Report……………………………………………………….8-6 Printing to an Attached Printer …………………………….. 8-6 Printing on an Envelope or Tape Strip…………………… 8-6
9 · Departmental Accounting
Overview of the Accounting Feature…………………………….9-2 Creating New Accounts ……………………………………………..9-3 Deleting Accounts……………………………………………………..9-4 Editing Accounts ……………………………………………………….9-5 Viewing/Clearing Account Totals …………………………………9-6 Clearing All Account Totals …………………………………………9-7 Turning Account Passwords On (Globally) ……………………9-8 Turning Account Passwords Off (Globally) ……………………9-9 Turning Accounting On …………………………………………….9-10 Turning Accounting Off …………………………………………….9-10
10 · Scale Options
Scale Options ………………………………………………………..10-2 Zeroing the Scale…………………………………………….. 10-3 Setting Weight Change Options…………………………. 10-3 Setting Class Change Options…………………………… 10-4 Turning Auto Scale On or Off …………………………….. 10-5 Setting the Scale Location Code………………………… 10-6
11 · Maintenance
Printer Maintenance ……………………………………………….. 11-2 Printing a Test Pattern …………………………………………….. 11-3 Cleaning the Printer Nozzle……………………………………… 11-4

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Replacing the Ink Cartridge ……………………………………… 11-5 Replacing the Print Head…………………………………………. 11-8 Filling the Moistener (DM400c Only) ……………………….. 11-10 Filling the Moistener (DM300c Only) ……………………….. 11-11 Maintaining the Moistener ……………………………………… 11-12
Cleaning the Stripper Blade and Brush Assembly (DM400c) ……………………………………………………….11-12 Cleaning the Shield and Wick (DM400c) …………….11-13 Removing the Moistener (DM300c) ……………………11-14 Removing the Shield and Wick (DM300c) …………..11-16
12 · Troubleshooting
Power Questions …………………………………………………….12-2 Feeding Questions …………………………………………………12-2 Printing Questions …………………………………………………..12-3 Moistening Questions ………………………………………………12-3 Display Questions……………………………………………………12-4 Adding Postage Questions ……………………………………….12-4 Display Messages …………………………………………………..12-5 Viewing System Configuration Levels ………………………..12-5
13 · Supplies and Options
Supplies and Accessories ………………………………………..13-2 Options ………………………………………………………………….13-3
Weighing Platform……………………………………………. 13-3 Moistener ……………………………………………………….. 13-3 Advertisements ……………………………………………….. 13-3 Departmental Accounting………………………………….. 13-3
Equipment Specifications …………………………………………. A-1 IntelliLink® Feature Settings ………………………………………. A-1 Material Specifications……………………………………………… A-2 Glossary ………………………………………………………………… B-1

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Pitney Bowes Contact List
Machine Identification
Product Name: DM300c, DM400c Digital Mailing System PCN: Refer to the label on the back of your DM300c, DM400c
NOTE: If you need to contact customer support, refer to What Information You Need to Provide Customer Support before making the call.
Resources For Account Information Visit us online at: (English) pitneybowes.com/ca and sign in. (French) pitneybowes.com/ca/fr and sign in.
For Customer Support Visit us online at: (English) pitneybowes.com/ca and click on Support (French) pitneybowes.com/ca/fr and click on Soutien
For Supplies Visit us online at: (English) pitneybowes.com/ca and click on Shop (French) pitneybowes.com/ca/fr and click on Magasin
To contact the Canada Post (CPC), visit: www.canadapost.com

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1 · Introduction
DM300c
DM400c This chapter lists the key features of your mailing system, tells you what’s in this guide, and presents important safety information. About Your Digital Mailing System………………………………..1-2 What is IntelliLink® ……………………………………………………..1-3 Postal Requirements ………………………………………………….1-4 What’s in this Guide……………………………………………………1-5 Other Sources of Information ………………………………………1-6
Getting Help ………………………………………………………..1-6 Important Safety Notes……………………………………………….1-6 Important Telephone Safety Instructions ……………………….1-8

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1 · Introduction
About Your Digital Mailing System
Your digital mailing system’s advanced features include:
· Space-saving, compact footprint · ENERGY STAR® compliant design lowers operating costs and
helps preserve the environment · Large, easy-to-read display shows system status and prompts
you through setup operations · Semi-automatic and automatic envelope feeding, transport, and
auto-eject · Automatic date advance · User-selectable ad slogans · Stacker neatly stacks finished envelopes · Ink jet printing technology provides clear, crisp imprints · Weighing platform weighs mail pieces · Integrated rating feature calculates correct postage · Date and time stamp for use on incoming mail or on sensitive
documents · Accounting feature tracks postage costs by department · Password protection limits access to authorized personnel · Full report printing capability provides hard-copy records of your
postage transactions · In-line moistener wets and seals envelopes · USB communication ports for exporting report data to a PC and
for adding peripherals (scanner, printer) *Optional feature

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SV61991 Rev. B

1 · Introduction
What is IntelliLink®
IntelliLink® provides you with a digital gateway to an entire suite of services and information to help you move your mail more efficiently and enhance your business performance. It allows you to:
Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting.
Download Postal Rate Updates The latest postal rates are downloaded precisely when you need them.
Keep Your System Current Software download capability means you’ll always have the latest version of your machine’s operating system.

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1 · Introduction
Postal Requirements
The postage meter on your mailing system is a Postal Security Device (PSD) approved by the Canada Post Corporation to secure funds. Since it is licensed by the Canada Post Corporation, you must follow a few basic requirements.
Add Features On Demand
· Mail must have the correct date and postage amount in the digital indicia.
· Metered mail must bear the postal code of the location where the mail is originated.
· If you move to another Postal Code location, you must update the Postal Code. You can do this by calling Postage By Phone®.
NOTE: If you move your mailing system to a different postal code, you will need to update your system before processing mail at your new location. Refer to the Pitney Bowes Contact List at the front of this guide for more information. · Each time you refill your postage meter (Postal Security Device) through the modem, the Postage By Phone® computer automatically performs a postal inspection. If the postage meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears on the main screen of the IntelliLinkTM Control Centre. (The system will then prompt you to connect to Pitney Bowes and perform an inspection.) · The postage tape you use must meet Canada Post specifications.To order approved supplies for your mailing system refer to Chapter 13 – Supplies and Options

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SV61991 Rev. B

1 · Introduction

What’s in this Guide
The Introduction describes the key features of your mailing system. It also includes important safety notes.
Chapter 2, Getting to Know Your System explains the purpose and shows the location of each control and machine feature.
Chapter 3, Running Mail explains how to process mail. The operations covered here are the ones you’ll use most often.
Chapter 4, Printing Options explains the various options for printing on your system.
Chapter 5, Normal and Custom Presets explains the Normal and Custom Presets feature for saving commonly-used settings on your machine.
Chapter 6, Adding Postage/Connecting to Data Centre explains how to add postage funds to your system using Pitney Bowes’ Postage By Phone® service and connecting to the Pitney Bowes Data Centre.
Chapter 7, System Setup provides step-by-step instructions for customizing system operation to suit your own needs.
Chapter 8, Reports provides you with a description of reports you can print on your system.
Chapter 9, Accounting Setup provides instructions for setting up the optional accounting feature.
Chapter 10, Scale Options provides instructions for setting up the weighing platform.
Chapter 11, Maintenance explains how to check print quality and take care of the moistener.
Chapter 12, Troubleshooting provides answers to common questions you may have about the performance of your mailing system.
Chapter 13, Supplies and Options lists the supplies available for your mailing system. It also describes options that add to the versatility of your mailing system and enhance the productivity of your mailroom.
Appendix A, Specifications provides material and equipment specifications.
Appendix B, Glossary has a small glossary that explains some of the terms unique to the world of mailing.

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1 · Introduction
Other Sources of Information
Refer to the Quick Reference Guide and Quick Install guide provided with your system for frequently used procedures and installation instructions.
Getting Help As you use your mailing system, there may be times when you need help to solve a specific problem, or you may want additional information about mailing system operation. Refer to the Contact Information List at the front of this guide for more information.
Important Safety Notes
Follow the normal safety precautions for all office equipment. · Please read all instructions before you attempt to operate the
system. Save these instructions for future use. · Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet that’s located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire. · The power cord wall plug is the primary means of disconnecting the machine from the AC supply. The unit is on whenever it is plugged into a live receptacle, even though the operator display may be off. · Place the mailing machine base close to an easily accessible wall outlet. DO NOT use a wall outlet controlled by a wall switch or one that is shared with other equipment. · Do not use an adapter plug on the line cord or wall outlet. · Do not remove the ground pin from the line cord. · Make sure the area in front of the wall outlet into which the machine is plugged is free from obstruction. · DO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure there is no strain on the power cord.

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SV61991 Rev. B

1 · Introduction
Important Safety Notes (continued)
· To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the control panel or its base. The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes.
· Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times.
· Keep your hands out of the ink cartridge refill holder. · Avoid touching moving parts or materials while the machine is in
use. Before clearing a stall, be sure machine mechanisms come to a complete stop. · When removing stalled material, avoid using too much force to protect against minor personal injury and damage to the equipment. · Use the equipment only for its intended purpose. · Always follow the specific occupational safety and health standards prescribed for your workplace. · Do not place lighted candles, cigarettes, cigars, etc., on the mailing machine. · To prevent overheating, do not cover the vent openings. · Use only Pitney Bowes ink, tape strips, and cleaners. Call the Pitney Bowes Supply LineTM to place orders. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please contact your local Pitney Bowes branch. Refer to the Contact Information List at the front of this guide for more information.
CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Refer to the Pitney Bowes Contact List at the front of this guide for more information.

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1 · Introduction

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SV61991 Rev. B

2 · Getting to Know Your System
DM300c
DM400c In this chapter you’ll find out where everything is and what it does. Machine Features­Front (DM300c)………………………………2-2 Machine Features­Front (DM400c)………………………………2-4 Control Panel…………………………………………………………….2-6 Machine Features–Rear ……………………………………………2-8

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2 · Getting to Know Your System
Machine Features­Front (DM300c)

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4 5

6 10

9

8

7

(shown with weighing platform and moistener)

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SV61991 Rev. B

2 · Getting to Know Your System
1. Control Panel–allows you to enter and setup information on your machine.
2. Tape Feeder–holds and feeds tapes for printing. 3. LED–lights green when your system is on; lights orange when
your system is in “sleep” mode. 4. Weighing Platform–allows you to weigh and calculate postage
of a mail piece based on the service selected. 5. Ink Access Cover–opens up to allow replacement of the ink
cartridge. See Chapter 11, Maintenance for instructions. 6. Quick Reference Guide Slot–allows you store the Quick
Reference Guide for easy access. 7. Stacker Tray–allows the neat stacking of finished mail pieces. 8. Clearance Lever (two position)
· Home – printer rollers engaged for processing mail (normal) · Released – printer rollers disengaged; lower portion of printer
deck drops down so you can clear a stalled mail piece.
NOTE: The machine will not process mail when left in the released position. 9. Printer Deck–supports your envelope, post card or tape strip as it passes under the printer mechanism. 10. Moistener (optional)–applies sealing fluid to the envelope flap. You can seal envelopes or leave them unsealed, depending on how you feed them.

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2 · Getting to Know Your System
Machine Features­Front (DM400c)

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3

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11

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2 · Getting to Know Your System
1. Feeder Access Cover–open this cover to access the moistener bottle.
2. Seal/No Seal Lever–allows you to turn envelope sealing on and off.
3. LED–lights green when your system is on; lights orange when your system is in “sleep” mode.
4. Ink Access Cover–opens up to allow replacement of the ink cartridge. See Chapter 11, Maintenance for instructions.
5. Weighing Platform–allows you to weigh and calculate postage of a mail piece based on the service selected.
6. Ink Waste Tank–prevents spillage of ink. 7. Control Panel–allows you to enter and setup information on
your machine. 8. Printer Clearance Lever (two position)
· Home – printer rollers engaged for processing mail (normal) · Released – printer rollers disengaged; lower portion of printer
deck drops down so you can clear a stalled mail piece.
NOTE: The machine will not process mail when left in the released position. 9. Printer Deck–supports your envelope, post card or tape strip as it passes under the printer mechanism. 10. Tape Feeder–holds and feeds tape strips for printing. 11. Moistener–applies sealing fluid to the envelope flap. You can seal envelopes or leave them unsealed, depending on the position of the Seal/No Seal lever. 12. Side Guide–reduces the skewing of pieces of mail as you feed them into the feeder. 13. Feeder Deck–supports your envelope, post card or tape strip as it waits to be fed into the printer mechanism. 14. Quick Reference Guide Slot–allows you store the Quick Reference Guide for easy access. 15. Stacker Tray–allows the neat stacking of finished mail pieces.

SV61991 Rev. B

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2-5

2 · Getting to Know Your System

Control Panel

2

3

45

6

1

®

Scale Weight

$0.52

10g

2007.06.22

1

2

3

/

Account:ABC INC

4

5

6

Class :Dom Standard

AD

:Recycle

7

8

9

INS

:None

Back

C

0

.

Tape

Normal Preset

Custom Presets

Refill Postage

Funds

Weigh/Rate

Menu

Home

Enter

$

%

–

_

/

!

@

:

Q

W

E

R

T

Y

U

I

O

P

=

(

)

,

‘

?

.

A

S

D

F

G

H

J

K

L

Z

X

C

V

B

N

M

Shift

Back space Symbol

Stop

Start

7

Space

9

6

8

1. Tape Key–allows you to print tape(s).
2. Lock/Power Key–Dual function. Prevents unauthorized use of your system if lock feature is setup and machine is in “sleep mode”; entering your four-digit password unlocks (awakens) the machine. Also allows you to power up or power down machine.
3. Screen Selection Keys–allows you to select a line (one key for each line) on the operator display. Whenever the left arrow ( ) occupies the first position in one of the display lines, you may press the corresponding Screen Selection key to select that line.
4. Operator Display–shows the current status of your system and prompts you through all setup operations.
5. Up/Down Arrow Keys (Scroll Keys)–allows you to scroll up and down through menu choices in the operator display. If a Page/Up/Down key is lighted, it indicates additional choices are available in a menu (up or down, depending on key) and that Page Up/Down key can be pressed to access these further choices.
6. Alpha/Numeric and Qwerty Keypads–allow you to type in numbers and letters for account names, postage values, and other information.
7. Enter Key–allows you to accept an entry or choice.

2-6

SV61991 Rev. B

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2 · Getting to Know Your System
8. Start and Stop Keys–allow you to start/stop the mailing system when running envelopes.
9. Feature Keys–allows you quick access to the most common features on the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key. · Home–takes you back to the Home (date/postage) screen. · Normal Preset–takes you back to the default/home screen. See Chapter 5, Normal and Custom Presets for details. · Custom Presets–press to select from a list of up to 10 custom settings.You can assign a number of values (e.g., class, weight ad, account number and others) to each custom preset. See Chapter 5, Normal and Custom Presets for details. · Refill Postage–allows you to add (refill) postage funds to your machine conveniently via an internet connection. See Chapter 6, Adding Postage for details. · Funds–allows you to check your postage funds and number of mail pieces processed. See Chapter 6, Adding Postage for details. · Weigh/Rate–allows you to weigh and calculate postage based on service selected. See Chapter 3, Running Mail for details. · Menu–allows you to access system setup information such as date, time, postage, accounts, phone parameters, etc. See Chapter 7, System Options for details.
IMPORTANT: When you press a Feature key, any entry in the preceding screen is lost unless you have first pressed the Enter key to confirm the entry. For example, if you entered an account name and then immediately pressed another Feature key, the account name will not be recorded by the system.

SV61991 Rev. B

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2-7

2 · Getting to Know Your System
Machine Features–Rear
1 3
2
1. USB A Ports–allow you to connect to the Pitney Bowes Data Centre via a LAN network, to access your Postage by Phone account, software updates, rates updates and other features. Also allows you to connect an external weighing platform and scanner.
2. USB B Port–for connecting to a PC 3. Power Receptacle–connects to AC power cord (supplied).

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SV61991 Rev. B

3 · Running Mail

DM300c

DM400c
This chapter explains how to run mail, your printing options, and using the weighing platform.
Before You Begin……………………………………………………….3-3 Checklist …………………………………………………………………..3-3 The Ready Screen……………………………………………………..3-3 Applying Postage and Running Mail……………………………..3-4 Selecting a Class or Special Service…………………………….3-5
Before Selecting or Changing a Class …………………….3-5 Applying Postage……………………………………………………….3-6
Processing Lettermail Using the Integrated Weigh Platform ……………………………….3-6 Processing Lettermail Using Manual Weight Entry…………………………………………….3-7 Processing Incentive Lettermail ……………………………..3-8 Printing Postage on an Envelope……………………………3-8
Feeding Envelopes…………………………………………3-9 Processing a Parcel Using the Optional Parcel Rate Module ………………………….3-10

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3 · Running Mail
Processing a Parcel Without Using the Optional Parcel Rate Module ………………………….3-12 Printing Digital Indicia on Tapes ……………………………3-13 Adding Postage to Correct a Mail Piece ………………..3-14 Correcting a Date on a Mail Piece ………………………..3-15 Printing a Statement of Mailing or Manifest Payment ………………………………………………3-16 Test Print / Zero Dollar Indicia ……………………………………3-17 Using Presets ………………………………………………………….3-17 Selecting the Normal Preset ………………………………..3-17 Selecting a Custom Preset ………………………………….3-17 Selecting an Account to Track Postage ……………………….3-18 Checking and Clearing the Batch Count ……………………..3-19 Checking the Batch Count …………………………………..3-19 Printing a Record of the Batch Count Information …..3-20 Clearing the Batch Count …………………………………….3-20

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SV61991 Rev. B

3 · Running Mail

Before You Begin
Before you run mail on your system, review the Checklist, Home Screen, and Applying Postage sections below and on the next page.

Checklist
· Make sure your mailing system is plugged into a properly grounded, 110 VAC receptacle. Always follow the safety precautions in Chapter 1, Introduction.
· Check the level of sealing solution in the moistener. If you need to add sealing solution, refer to Chapter 11, Maintenance.
· If you plan on printing tape strips, make sure you’ve got an adequate supply. See Chapter 13, Supplies and Options for ordering tape strips.
· Check that you have enough postage for your mail run. Press the Funds key to view your current balance.
· If running mail longer than a #10 envelope (241.3 mm), slide the stacker tray away from the system.
· The maximum stack height for mail is 3″ (76.2 mm). This is the height of the right wall of the stacker tray.

The Ready Screen
When you power up your system, the Ready screen appears on the IntelliLinkTM Control Centre operating display. If your system has been set up to require a lock code or password, you are prompted to enter it.
A typical Ready screen is show here:

Scale Weight 0g
Class AD Inscrip.

$0.00 2007.06.15
: None : None : None

Place item on the scale

NOTE: If your machine displays Seal Only on the screen simply select the corresponding key to `Exit Seal Only’ to begin.

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3 · Running Mail
· To process a mail piece from the Ready screen you must place your mail piece on the scale or enter the weight of the mail piece manually, and then select a class. For more information on processing mail, please refer to the specific topics later in Chapter 3.
· If you want to do something other than print postage on an envelope or tape, press the Menu key. This provides you with access to other mailing modes and the system setup options. For information on the setup options refer to Chapter 7 in this guide.
Applying Postage and Running Mail
You can select several different modes for applying postage or running mail on your DM300C or DM400C system. Refer to the appropriate procedure listed here.

1. Applying Postage 2. Printing Postage on an Envelope. 3. Printing the Postage on a Tape Sheet or Tape Strip. 4. Printing Postage Using Presets. Press a key to select certain
   system values (for example, weight and class) assigned to that key. 5. Selecting an (optional feature) Account. 6. Checking and Clearing the Postage Batch Count on Your System. 7. Adding Postage or Correcting Postage 8. Printing a Statement of Mailing or Manifest Payment 9. Test Print / Zero Dollar Indicia

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SV61991 Rev. B

3 · Running Mail
Selecting a Class or Special Service
Selecting a class is a required action in order to generate the appropriate rate for your mail piece. The procedure for setting a class special service or carrier depends on whether you enter the weight of the mail manually or use the interfaced scale to weigh your mail piece. Each class has its own set of special services. When you select a class only those options available for that selection appear in the display. Your system automatically calculates the correct postage for your piece of mail based on its weight and the class of service you select
Before Selecting or Changing a Class Before selecting a class or special feature, please note the following: · The class that appears in the Ready screen is the one you last
selected. · If you turn off and then turn on the power to your system, the
previously selected class automatically clears. · If you place a piece of mail on the scale, or enter a weight
manually, the system automatically prompts you to select a new class if the new weight requires a different class. · If your system has an attached scale, we recommend that you turn the AutoScale option ON. Refer to the Setting Up an Attached Scale section in Chapter 10 of this guide.

SV61991 Rev. B

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3-5

3 · Running Mail
Applying Postage
Processing Lettermail Using the Integrated Weigh Platform
1. If you have the optional accounting feature, from the home screen select Account and choose an account.
2. Weigh Mail Piece ­ Place mail piece on the integrated weigh platform.
3. If necessary select Letters by pressing the corresponding key next to the display.
4. Select your desired Lettermail sub-class (e.g., Dom Standard, Dom Other, USA, International) by pressing the corresponding key next to the display.
5. Select any desired special services (e.g., Registration) by pressing the corresponding key next to the display. If no special services are required press Enter.
6. The screen will now display the postage amount in the top right hand corner with three lines on the left and right side. You are now ready to print the postage.
7. Place envelope in feed deck to print postage (see section 3-9 on Feeding Envelopes for additional instructions).
NOTE: Values between $0.52 and $3.49 cannot be entered as this range is representative of the current Canada Post Lettermail rate structure – these values will be adjusted based on future Canada Post Rate Changes. If a value between $0.52 and $3.49 (the restricted range at time of publication) is entered, the system will indicate that this is an invalid entry and therefore will not print the indicia. All mailing transactions must be processed by a combination of weight entry (integrated weight platform or manual entry) and making a class selection. The internal rating feature calculates the accurate postage for each mail job.

3-6

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SV61991 Rev. B

3 · Running Mail

Processing Lettermail Using Manual Weight Entry
1. If you have the optional accounting feature, from the home screen select Account and choose an account.
2. At Ready screen on the IntelliLinkTM Control Centre press the Weigh/Rate button and then choose “Enter Weight Manually”.
3. Enter weight in grams or choose the Enter Weight in Kilograms option to enter weight in kilograms and then press Enter or choose “Accept”.
4. Based on your meter configuration you will be prompted to perform 4a and 4b or skip ahead to 4b:
a) Select Letters to process Lettermail.
b) Select the desired sub-class (e.g., Domestic Standard, Domestic Other, USA, etc.) by pressing the corresponding key next to the display.
5. Select any desired special services (e.g., Registration) by pressing the corresponding key next to the display. If no special services are required press Enter.
6. The screen will now display the postage amount in the top right hand corner with three lines on the left and right side. You are now ready to print the postage.
7. Place envelope in feed deck to print postage (see section 3-9 on Feeding Envelopes for additional instructions).

Manual Weight 10g
Account Class AD Inscrip.

$0.52 2007.06.08
: None : Dom Standard : None : None

SV61991 Rev. B

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3 · Running Mail
Processing Incentive Lettermail
Incentive Lettermail is a category of Lettermail that consists of identical items of Standard, Long and Oversize mail as defined by Canada Post that must be deposited in Canada for delivery in Canada. In order to access the applicable Incentive Lettermail price, Customers must enter into an Agreement with Canada Post and ensure that the mail meets certain requirements established by Canada Post.
1. Place mail piece on the integrated weigh platform or key in a weight using the “Enter Weight Manually” function by pressing the Weigh/Rate key.
2. At the Select Carrier Screen using the arrow key scroll until you see “Dom Incentive”. Select it by pressing the corresponding key next to the display.
3. Select your desired Dom Incentive sub-class (e.g., Machinable, Std Ltr Pres, Oversize Mach or Oversize Std) by pressing the corresponding key next to the display.
4. The screen will now display the postage amount in the top right hand corner with three lines on the left and right side. You are now ready to print the postage.
5. Place envelope in feed deck to print postage (see section 3-9 on Feeding Envelopes for additional instructions).
The following images represent a Machineable Incentive Lettermail and a Presort Incentive Lettermail impression printed adjacent to the Digital Indicia.

Machineable Incentive Lettermail

Presort Incentive Lettermail

Printing Postage on an Envelope
The procedures for printing postage on an envelope are different for the DM300C and DM400C systems. In addition, there are different procedures when using the weigh platform or parcel rating module. Refer to the appropriate procedure in this section.

3-8

SV61991 Rev. B

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3 · Running Mail
Feeding Envelopes
Manually Feeding Envelopes (DM300c) 1. If using the moistener, place
flap along moistener and move towards the right.

2. Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it. The system prints the digital indicia and ejects the envelope.

Registration Wall

SRuHteeerJ2oT2no3ewsn, 54321

Mr1.9Y2oJ5uorhMnaTioSnwmniS,tthrUeSet 12345

Automatically Feeding Envelopes (DM400c)
Load envelopes onto the feeder and press Start. The system automatically feeds the envelope, prints the digital indicia and ejects the envelope.

Start key
Mr1.9Y2oJ5uorhMnaTioSnwmniS,tthrUeSet 12345

SV61991 Rev. B

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3 · Running Mail
Processing a Parcel Using the Optional Parcel Rate Module The following outlines the procedure for processing a parcel using the optional Parcel rate module. 1. Place your mail piece on the integrated weigh platform or enter
the weight manually through the following steps: a. Press the Weigh/Rate button and then select “Enter Weight
Manually”. b. Enter the weight in kilograms and then press Enter or
choose Accept to confirm and the system will take you to the class selection option menu (skip to step 3). 2. If you used the integrated weigh platform to weigh your mail piece, you will be prompted to select the Class.
Additional sub-class selections and processing steps are required depending on which class selection, and country destination (Domestic, US, International) you select. The steps for the different country destinations are outlined below.
Domestic (Canada) Destinations 3. For Canadian destinations you must select Domestic Parcel
and then press Enter to confirm 4. Select your desired sub-class. For more information on Canada
Post Distribution Services (shipping products and services) log on to www.canadapost.ca. 5. Enter the destination code using the QWERTY keyboard and/ or the numeric keypad. Based on your entry the system will indicate if it is a postal code or zone. Simply press the corresponding key to continue. 6. Review your postage rate for your parcel and confirm service selection by pressing the corresponding key. 7. Select any appropriate Special Services you desire by following the prompts on the display. Press Enter when complete. The postage value will be displayed in the top right hand corner with lines to the left and right side. You are now ready to print the postage. 8. Press the Tape button to print postage (see section 3-13 Printing Digital Indicia on Tape for additional information).

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SV61991 Rev. B

3 · Running Mail
US Destinations
3. For US destinations you must select USA Parcel and then press Enter to confirm.
4. Select your desired sub-class Expedited USA or US Xpresspost. For more information on Canada Post Distribution Services (shipping products and services) log on to www.canadapost.ca.
5. The system will prompt you to enter a Zone. Key in the appropriate Zone Code and press Enter or choose Accept.
6. Review your postage rate for your parcel and confirm service selection by pressing the corresponding key.
7. Select any appropriate Special Services you desire by following the prompts on the display. Press Enter when complete. The postage value will be displayed in the top right hand corner with lines to the left and right side. You are now ready to print the postage.
8. Press the Tape button to print postage (see section 3-13 Printing Digital Indicia on Tape for additional information).
International Destinations
3. For International destinations you must select Int’l Parcels. 4. Select your desired sub-class Small Packet, Int’l Surface, Int’l
Air, or Int’l Xpresspost. For more information on Canada Post Distribution Services (shipping products and services) log on to www.canadapost.ca. 5. The system will prompt you to enter a Country name or Code. If you know the country code enter it now. If you do not know the country code enter the first one or two characters of the country name. A list of all countries beginning with those characters appears in the display. Press the number that corresponds to the country you want and then press Enter to confirm. 6. Review your postage rate for your parcel and confirm service selection by pressing the corresponding key. 7. Select any appropriate Special Services you desire by following the prompts on the display. Press Enter when complete. The postage value will be displayed in the top right hand corner with lines to the left and right side. You are now ready to print the postage. 8. Press the Tape button to print postage (see section 3-13 Printing Digital Indicia on Tape for additional information).

SV61991 Rev. B

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3 · Running Mail
Processing a Parcel Without Using the Optional Parcel Rate Module
This procedure is used for processing Parcels (those mail pieces whose dimensions ­ size and weight ­ and associated rates extend outside of the Lettermail rating structure) if you did not purchase the optional parcel rate module. Based on the rate structure provided in your system a Parcel can be considered any mail piece that weighs over 500 grams. In order to process a parcel you will need to know the appropriate postage amount. If you need assistance determining if a mail piece should be rated as Lettermail or as a Parcel or need to obtain the postage rate for the mail piece, contact your local Canada Post retail outlet or log on to www.canadapost.com.
The following outlines the procedure for processing a parcel without the optional Parcel rate module. 1. Key in your desired postage value using the numeric keypad.
NOTE: Values between $0.52 and $3.49 cannot be entered as this range is representative of the current Canada Post Lettermail rate structure – these values will be adjusted based on future Canada Post Rate Changes. If a value between $0.52 and $3.49 (the restricted range at time of publication) is entered, the system will indicate that this is an invalid entry and therefore will not print the indicia.
2. Press Enter to confirm. 3. The amount you entered will appear in the top right corner of your
display with lines to the left and right side. You are now ready to print the postage.

Key in Postage
Class AD Inscrip.

$xx.xx 2007.06.20
: None : None : None

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SV61991 Rev. B

Printing Digital Indicia on Tapes
Printing a Single Tape
1. Push the tape lever to the right and drop tapes down into the slot.
NOTE: The printable side of the tape should be facing towards the control panel display (to the right).
2. Press Tape when ready to print. By default, a single tape will be printed.

3 · Running Mail

Printing Multiple Tapes
NOTE: Ensure the system is configured to print multiple tapes. Refer to Chapter 7, System Options, Configuring the Tape Button for more information. · If the system is ready to print postage and on the Home screen,
simply type in number of tapes you wish to print and press Tape OR · Press Tape. You will be prompted to enter the tape quantity. Press Start to begin printing tapes. Please refer to Chapter 4 for available Printing Options.

SV61991 Rev. B

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3-13

3 · Running Mail
Adding Postage to Correct a Mail Piece This procedure is used if you have applied the incorrect amount of postage and need to make a correction to ensure that a mail piece has sufficient postage. 1. At the Home screen:
· Press Menu and select “Printing Options”. · Select “Postage Correction Mode”. · Key in the postage correction using appropriate decimal places. Please note that your machine may display a range where a postage amount within a set range cannot be keyed in. For example $0.52 to $3.49 is representative of the current Canada Post Lettermail rate structure – these values will be adjusted based on future Canada Post Rate Changes. If a value between $0.52 and $3.49 (the restricted range at time of publication) is entered, the system will indicate that this is an invalid entry and therefore will not print the indicia. 2. Press Enter or choose Accept.
Correct Postage
Enter Postage Amount:
$0.52 ~ $3.49 Invalid
Accept
3. Run the mail piece through the system so the that indicia prints on the upper right hand corner of the back side of the envelope (opposite of where initial indicia is printed). Alternatively, you can use a tape sheet to print the correction indicia and place it to the left of the original indicia (for parcels) or as instructed above for letters.

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SV61991 Rev. B

3 · Running Mail
Correcting a Date on a Mail Piece This procedure is used if you have applied the wrong date to a mail piece and need to make a correction. For example, if you already ran your mail for the day but it was too late for that day’s mail pickup, you can apply the next business day’s date on the mail pieces so they can be processed correctly by the post office. However, you first need to advance the date on the machine before correcting the date on the mail piece.
NOTE: You cannot change the printed date to a date earlier than the meter’s internally held date (in an effort to “backdate” the mail).
1. Press Menu. 2. Select “Printing Options”. 3. Select “Date Correction Mode”:
A. Select “Advance One Day” to advance date by one day. B. To advance by more than one day select “Specify Days to
Advance” then key in a number (from 1-30) representing the number of days you want to advance the date by. Press Enter or choose Accept to complete. 4. Run the mail piece through the system so the that indicia prints in the upper right hand corner of the back side of the envelope (opposite of where initial indicia is printed). Alternatively, you can use a tape sheet to print the correction indicia and place it to the left of the original indicia (for parcels) or as instructed above for letters. 5. The display will ask if you want to print more date corrections. Choose Yes to continue or No to exit.

SV61991 Rev. B

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3 · Running Mail
Printing a Statement of Mailing or Manifest Payment This procedure is used when you have multiple parcels to send and want to evidence the postage payment for these shipments through one single digital indicia.
1. At the Home screen: · Press Menu and select “Printing Options” · Scroll to “St.of Mailing/Manifest” and press the corresponding key to select.
· You will be prompted to “Enter Postage Amount” 2. Key in the postage value for the Statement of Mailing or Manifest
Payment using appropriate decimal places and press Enter or choose Accept. 3. The system will instruct you to “Insert Envelope or Press Tape” to print the digital indicia. · To print on a tape strip press the Tape button located on the
left side of the control panel. · To print on an envelope simply place the envelope up
against the registration wall of the of the system and slide it to the right until the system grasps it. The system prints the digital indicia and ejects the envelope. · You will need to submit the printed digital indicia with the Statement of Mailing or Manifest which your local Canada Post retail outlet can provide. 4. Press Tape to begin printing on a tape strip. The system prints the digital indicia and ejects the tape. Place the tape on the Statement of Mailing or Manifest which your local Canada Post retail outlet can provide.

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SV61991 Rev. B

3 · Running Mail
Test Print / Zero Dollar Indicia
From time to time you or a Pitney Bowes Service Representative may want to conduct a test print to determine if your DM Series print mechanism is operating correctly. We recommend that you use the Test Print or Zero dollar Indicia so that you do not waste your postage funds. The following procedure outlines how to process a Test Print: 1. At the “Home Screen” using the numeric keypad type in `0.00′
and press Enter. 2. The screen will now display “$0.00” in the top right hand corner
with three lines on the left and right side. You are now ready to print the indicia. 3. Place envelope in feed deck to print (see section 3-9) or Press the Tape button to print indicia on tape (see section 3-13).
Using Presets
Selecting the Normal Preset The Normal Preset is the factory default setting which contains no predetermined mail job settings (e.g., Postage Value, Class, or Weight). Pressing the Normal Preset key will clear your current mail job settings and take you back into Seal Only Mode. From here you can begin a new transaction.
Selecting a Custom Preset 1. At the Ready screen on the IntelliLinkTM Control Centre, press the
Custom Presets key. The display lists all presets stored. 2. Press the corresponding key of the preset you wish to select.
The display then shows the selected custom preset values. 3. Print the envelope as described in Printing Postage on an
Envelope in this chapter, or: Print tapes as described in Printing Postage on Tape Strips (or Sheets) in this chapter.
If you’d like to set up custom preset values or change them, see Chapter 5.

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3 · Running Mail

Selecting an Account to Track Postage
You can select an account to track postage if the optional departmental accounting feature is turned on. See Chapter 9, Departmental Accounts, for information on setting up this feature.
1. From Home screen, press the selection key next to Account. The “Select Account” screen displays

Select Account Current: None

None

0

Sales

1

Engineering

2

Marketing

3

(Use Keypad)

2. Press the down arrow key to see more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if you know it and press Enter, OR
B. Use the appropriate selection key next to the display.
4. If a password has been assigned to this account, you will be prompted to enter one. Key in the four-digit password if necessary.
5. You will return to the Home screen with the name of the account listed.

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SV61991 Rev. B

3 · Running Mail

Checking and Clearing the Batch Count
You can view the accumulated postage value and piece count information from the batch register and print this for your records. You can also clear or reset the batch count to zero.

Checking the Batch Count
1. Press Funds. 2. Press the green down arrow key to scroll through the menu and
view the Batch Count information. (Batch Count is the last item in the Funds menu list.)

Funds

Batch Value Batch Count

: $ 11.65

:

3

Funds Options (Menu) 3. Press Home to return to the Home screen.

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3 · Running Mail

Printing a Record of the Batch Count Information
1. Press Funds.
2. Press Menu and select “Print Funds Report”.
3. When prompted either: · Insert an envelope (DM300c): Place the envelope up against the back wall of the system and slide it to the right until the system grasps it. · Automatically feed an envelope (DM400c): Load envelope onto the feeder and press Start.
· Press the Tape button.
The Funds Reports is printed (see sample below) and the envelope/tape strip is ejected. 4. Press Home to return to the Home screen.

Funds Report

Used: $065.390 Available: $10333.610 Total Pieces: 6765 Control Sum: $10399.000

SEP 20 06 4: 13P
Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 8030397

Clearing the Batch Count
IMPORTANT: Make sure you really want to clear the batch register; once you do, you can’t restore the data.
1. Press Funds. 2. Press Menu and select “Clear Batch Value”. 3. At the Confirm Clear prompt, select “Yes, Clear Value” to confirm.
The batch value and batch piece registers return to zero. 4. Press Home to return to the Home screen.

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SV61991 Rev. B

4 · Printing Options
DM300c
DM400c This chapter explains your printing options for incoming and outgoing mail. Printing Options …………………………………………………………4-2 Bypass Printing and Seal the Envelope Only …………………4-3
DM300c Only ………………………………………………………4-3 DM400c Only ………………………………………………………4-4 Printing the Date and Time or an Ad on Incoming Mail ……4-4 Setting or Advancing the Date on the Machine ………………4-5 Printing an Envelope Advertisement……………………………..4-6 Downloading an Envelope Ad Into Your Machine ……..4-6

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4-1

4 · Printing Options
Printing Options
There are various printing options available when processing mail through the system. You can: · Seal the envelope without printing the digital indicia. · Print the date and time or an advertisement on incoming pieces
of mail. · Set or advance the date. · Print/download an envelope advertisement.
Many of these options are available by pressing Menu and selecting “Printing Options” (see below).
Printing Options
No Printing (Seal Only) Set or Advance Date Text-Ad-Date ­ Time Mode Date Correction Mode Postage Correction Mode St. of Mailing/Manifest

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SV61991 Rev. B

4 · Printing Options
Bypass Printing and Seal the Envelope Only
DM300c Only If using the optional moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes without printing a digital indicia on them. 1. Press Menu. 2. Select “Printing Options.” 3. Select “No Printing (Seal Only).” 4. Place flap along moistener and
move towards the right. 5. Slide the envelope to the right
until the system takes hold of it. The system seals and ejects the piece. 6. Select “Return to Normal Mode” when finished to return you to the Home screen.
DM400c Only You can set up your mailing system to seal envelopes without printing a digital indicia on them. 1. Press Menu. 2. Select “Printing Options.” 3. Select “No Printing (Seal Only).” 4. Load unsealed envelopes onto the feeder and press Start.

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4 · Printing Options

Printing the Date and Time or an Ad on Incoming Mail
You can set up your mailing system to print the date and time, or an advertisement on incoming pieces of mail.
1. Press Menu. 2. Select “Printing Options.” 3. Select “Text-Ad-Date-Time Mode.”

When Ready Insert Envelope or Press Tape

Date-Time : Print

Ad

: None

Return to Normal Mode

Ad-Date-Time screen on Manual Feed System
· Date-Time -This option allows you to toggle between “Print” and “Do Not Print.”
· Ad – This option provides you to select advertisement to print on the envelope/tape.
4. To manually feed envelopes (DM300c): Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it. The system prints the digital indicia and ejects the envelope. To automatically feed envelopes (DM400c): Load envelopes onto the feeder and press Start. The system automatically feeds the envelope, printer the digital indicia and ejects the envelope. To print tapes: Press Tape. Enter the number of tapes and press Start.
NOTE: Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece.
5. Select “Return to Normal Mode” when finished to return to the Home screen.

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4 · Printing Options
Setting or Advancing the Date on the Machine
NOTE: You can only advance the date for your mail, you can never “backdate” mail to a date less than the current date.
1. Press Menu. 2. Select “Printing Options”. 3. Select “Set or Advance Date”. The system displays the current
date in YYYY.MM.DD format. You may either: · Select “Set to today’s date”. You will be returned to the Home
screen with the current (today’s) date set. · Select “Advance one day” to advance date one day for each
pressing of the key. · Select “Specify days to advance” and key in a number (from
1-30) representing the number of days you want to advance the date, then select “Accept”.

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4 · Printing Options

Printing an Envelope Advertisement
1. From Home screen, select “Ad”.

Select AD Current: None

None

0

Centraide

1

Veuillez ouvrir

2

United Way

3

(Use Keypad)

2. The “Select Ad” screen displays. You may either: A. Key in the Ad number and then press Enter to select the ad. B. Scroll through ads and then select the ad.
3. You return to the Home screen with the name of the ad listed.

Downloading an Envelope Ad Into Your Machine Ready-made items can be purchased and downloaded directly into your machine. We can also work with you to create custom ads. To order, contact the Pitney Bowes Supply LineTM. Refer to the Contact Information List at the front of this guide for more information.
NOTE: Your machine must be connected to the Pitney Bowes Data Centre to perform these downloads. See Chapter 6, Adding Postage/Connecting to the Data Centre for more infomration.
Once the advertisement is ordered and available for download: 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Data Centre Options”. 4. Select “Check for Updates”. The system automatically dials in to
the centre. 5. After connection is made, follow the prompts. The appropriate
files are downloaded and you return to the Home screen.

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SV61991 Rev. B

5 · Normal and Custom Presets

DM300c
DM400c
This chapter discusses the Normal and Custom Presets feature available on your machine.
What is a Preset? ………………………………………………………5-2 Normal Preset / Default Screen ……………………………..5-2 Custom Presets …………………………………………………..5-3
Defining Presets ……………………………………………………….5-3 Selecting a Preset ……………………………………………………..5-4
Selecting Custom Presets……………………………………..5-4 Managing Custom Presets ………………………………………….5-4
Viewing a Custom Preset ……………………………………..5-4 Editing a Custom Preset Name………………………………5-5 Overwriting a Custom Preset …………………………………5-5 Deleting a Custom Preset ……………………………………..5-6

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5 · Normal and Custom Presets
What is a Preset?
A preset is a setting you can call up at the touch of a key that holds pre- defined settings such as class, manual weight, ad, account number, etc. within your machine. What’s nice is that you don’t have to program the settings that go into a preset in the traditional sense. Instead, the system takes a “snapshot” of the current settings on your machine when you define if the machine is setup to run a mail job. For example, if the machine is set up to print an ad, and a postage amount already on the screen, this is the condition that will be recorded by the system when you define a Custom preset. If you need to change the settings of a preset, just change the machine condition by pressing the appropriate Feature keys and establishing the proper settings (such as No Ad, weight, a specific class, etc.). The Custom and Preset setting options are available by pressing Menu and selecting “Preset Options”.
Preset Options
Create New Custom Preset View Preset Settings Edit Preset Name
Preset Options
Overwrite Preset Delete Presets

Normal Preset / Default Screen
Your system has a “normal” preset which takes you to the default screen. Your system reverts to the Normal Preset when it powers on or wakes up from sleep mode.

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Custom Presets Your system can store 10 custom presets which are accessed by pressing Custom Preset and choosing the desired preset from the menu.

Defining Custom Presets
To define new settings (change the settings) for the Custom Preset: 1. Establish the proper settings on the machine (such as No Ad,
manual weight, a specific class, etc.) that you want the preset to contain. 2. Press Menu. 3. Press the green down arrow key to scroll through the menu screens. 4. Select “Preset Options.” If you are defining a Custom Preset: A. Select “Create New Custom Preset”. B. The system will prompt for the name of this preset. Type
in a name for the preset. It can be up to 16 alpha/numeric characters long. When finished, select “Accept”.
Preset Name
Enter Name: Custom 1_
Accept
5. You will be prompted if all current settings are correct. A. If you select “Yes” the new settings are saved and you return to the preset options screen. B. If you select “Not Sure, View Settings”, the system will display the preset name and the current settings. Press the down arrow key to see the remainder of the defined settings
NOTE: The values that display will vary, depending upon the settings you have established on the machine.

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5 · Normal and Custom Presets
6. Press Enter when done viewing the preset settings: A. If you want to use the preset as is, select “Yes”. B. If you do not want to use the preset as is, select “Exit” to return to the “Preset Options” screen.
7. Press Home to return to the Home screen.
Selecting a Preset
Selecting Custom Presets 1. Press Custom Presets. 2. The display lists all presets created on your system. Press the
down arrow key to see additional choices (if available). 3. Select the preset you want to use. You return to the Home
screen with the preset settings chosen.
Managing Custom Presets
You have the option of viewing, editing the name of, overwriting or deleting a Custom Preset as necessary.
Viewing a Custom Preset 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Preset Options.” 4. Select “View Preset Settings”. The display lists all presets. 5. Select the preset you want to view. The first screen of defined
settings for the Custom Preset is listed. Press the down arrow key to see the remainder of the defined settings. 6. Press Enter when done viewing the preset settings.

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5 · Normal and Custom Presets
Editing a Custom Preset Name You may change the name of a preset if you want.

1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
   the menu screens. 3. Select “Preset Options.” 4. Select “Edit Preset Name”. 5. The display lists all the Custom Presets. Select the preset you
   want to edit. 6. The system will prompt for the new name of this preset. Key in
   the new name for this preset. It can be up to 16 alpha/numeric characters long. 7. When finished, select “Accept”. You return to the Preset Options menu. 8. Press Home to return to the Home screen.

Overwriting a Custom Preset
Overwriting a preset allows you to save new settings to an existing Custom Preset.
IMPORTANT: Once you overwrite a preset, its settings are gone. You can’t recover an overwritten preset.
1. Establish the proper settings on the machine (such as No Ad, class/ weight, a specific departmental account, etc.) that you want the preset to contain.
2. Press Menu. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Preset Options.” 5. Press the down arrow key and select “Overwrite Preset”. The
display lists all presets. 6. Select the preset you want to overwrite. 7. At the “Confirm Current Selections” screen, select “Yes”. The
preset is overwritten with the new settings. You return to the Preset Options menu. 8. Press Home to return to the Home screen.

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5 · Normal and Custom Presets
Deleting a Custom Preset Deleting a preset removes all the settings assigned to it and removes it from the Presets Menu.
IMPORTANT: Once you delete a preset, its settings are gone. You can’t recover a deleted preset.
1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Preset Options.” 4. Press the down arrow key and select “Delete Presets”. The
display lists all presets. 5. Select the preset you want to delete. 6. At the “Confirm Delete” screen, select “Yes, Delete”. The preset
is deleted. You return to the Preset Options menu. 7. Press Home to return to the Home screen.

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6 · Adding Postage/ Connecting to the Data Centre

DM300c

DM400c
This chapter explains how to add postage to your system using Pitney Bowes’ Postage By Phone® service and connecting to the Pitney Bowes Data Centre.
A Word About Adding Postage …………………………………….6-2 Connecting to the Data Centre using a LAN connection ….6-2 Checking Funds (Postage) Availability in Machine………….6-3 Checking Your Postage By Phone® Account Balance ……..6-5 Adding Postage …………………………………………………………6-5 Printing a Funds Report………………………………………………6-6 Downloads from the Data Centre to Your Machine …………6-7 Check for Software Updates………………………………………6-10 Distributor Settings …………………………………………………..6-12

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6 · Adding Postage/Connecting to Data Centre
A Word About Adding Postage
Adding postage funds to your system is fast, easy and convenient. Your system must be connected to the internet as described below.
Connect to the Data Centre using a LAN Network
Connect your system to the Pitney Bowes Data Centre via a LAN network that has Internet access. This provides a quick way to download postage and software updates to your machine. Plug one end of the Ethernet cable (supplied) to your Internet LAN network port and the other end which couples with a USB adaptor into on of the the USB A ports on the back of the machine (see figure below). You may leave this connected on a permanent basis.
USB A Ports

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6 · Adding Postage/Connecting to Data Centre

Checking Funds (Postage) Availability in Machine
1. Press Funds. 2. View funds used and pieces processed.

Funds

Available

: $204.94

Used

: $17.06

Total Pieces

: 130

Ctl Sum

: $222.00

More Options (Menu)

3. Press the down arrow key to view additional information.

Funds
Batch Value Batch Count

: $ 11.65

:

3

More Options (Menu)

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6 · Adding Postage/Connecting to Data Centre
Checking Your Postage By Phone® Account Balance
You can check your Postage By Phone® account balance at any time, as long as your system is connected to the Pitney Bowes Data Centre. 1. Press Refill Postage. 2. Select “Check PBP Balance”. 3. The system dials into the Pitney Bowes Data Centre (this may
take a few moments). Various screens displays, letting you know the status of the process. 4. The Prepaid and Other balances displays. Select “Continue” to return to the Funds Options menu.
Requesting PBP Balance
Please Wait….

PBP Balance

Prepaid Other
Refill Postage Continue

: $ xxxxx : $ xxxxx

NOTE: You can elect to refill postage by selecting “Refill Postage on the PBP Balance screen. Refer to Adding Postage
in this chapter for more information.

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6 · Adding Postage/Connecting to Data Centre
Adding Postage
You can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® account and your system is connected to the Pitney Bowes Data Centre. 1. Press Refill Postage.
· You may select “Refill $xx.00” to add the amount shown. · Select “Another Amount”. Key in the amount in whole dollars
that you want to add and select “Accept”. Select “Yes” to verify the amount.
Refill Postage
Refill $ xx.00 Another Amount Check PBP Balance

NOTE 1: The minimum amount of postage you can add is $1. NOTE 2: The amount shown in the “Refill $xx.00” selection line represents the amount of postage you added the last time.
3. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens displays, letting you know the status of the process.
4. The Postage Refill complete screen displays.

Postage Refill Complete

Refilled Available
Print Receipt Continue

: $ xxxxx : $ xxxxx

5. If a receipt is desired, select “Print Receipt” and follow the prompts OR simply press Home to return to Home Screen.

Refill Receipt

Refill: SEP 20 06 4:13P Refill Amount: $200.00 Funds Available in Meter: $1033.610 Prepaid: $1600.00 Additional Funds Available: $000.000

Account No: 12345678 Meter No.: 8030397 SEP 20 06 4: 13P

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6 · Adding Postage/Connecting to Data Centre

Printing a Funds Report
1. Press Funds.
2. Press Menu and select “Print Funds Report”.
3. When prompted either: · Manually feed an envelope (DM300c): Place the envelope up against the back wall of the system and slide it to the right until the system grasps it. · Automatically feed an envelope (DM400c): Load envelope onto the feeder and press Start.
· Press the Tape key.
The Funds Reports is printed (see sample below) and the envelope/tape strip is ejected.

Funds Report

Used: $065.390 Available: $10333.610 Total Pieces: 6765 Control Sum: $10399.000

SEP 20 06 4: 13P
Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 8030397

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6 · Adding Postage/Connecting to Data Centre
Downloads from the Data Centre to Your Machine
When you connect to the Pitney Bowes Data Centre to add postage or perform other transactions, the Data Centre may perform the following: · Download required software updates to your machine · Download advertisements you ordered · Perform a remote inspection of your machine as required by the
Canada Post Corporation · Download Postal Code changes, and new postal rates (as
required by the Canada Post)
Generally speaking, downloads are considered either mandatory (you must do them at the time you are prompted to on the screen), or non-mandatory (you may decide to download at a later time). However, even non-mandatory downloads can become mandatory if you wait too long to do the download. Once a download is finished, you will either be prompted to select “Restart Now” to restart the machine or select “Accept” to return you to the screen that you started from, depending on the type of download performed. A description of the type of downloads that can occur in your machine are presented on the following pages.
System Update If there has been a feature enhancement or a minor update to the software that runs your machine, you will be notified that a system update is available.
Ad If there are new ads available that you ordered, you will be notified that you can perform a download to obtain these.
Software Update (Mandatory) If there has been an important update to the software that runs your machine, you will be notified that a required update is necessary.

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6 · Adding Postage/Connecting to Data Centre
Postal Code Update (Mandatory) If the Postal Code on record at the Postage By Phone® Data Centre does not match the Postal Code of your mailing system, the code will be downloaded into your machine. (When a machine is moved to a new Postal Code, the Data Centre enters the new code into the record. The system is updated when a connection is made to the Data Centre.)
NOTE: If you move locations you must notify Pitney Bowes so that the postal code chance can be made.
Postal Inspection (Mandatory) Each time you add postage to the machine, the Pitney Bowes Data Centre automatically performs a postal inspection as required by Canada Post Corporation. If the interval between inspections is more than 60 days, your machine’s display prompts “Inspection Due.” If the interval between inspections is more than 90 days, the display prompts “Inspection Required.” You won’t be able to use your mailing system until your system is inspected. To satisfy the inspection requirement, simply: · Add postage (see Adding Postage earlier in chapter for
procedure) or conduct a Balance Inquiry. · Connect to the Data Centre as described in the Connecting to
the Data Centre (other than for postage) later in this chapter. When an inspection is performed, an “Inspection Complete” screen displays upon completion. The display also notifies you of the date the next inspection is due.

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6 · Adding Postage/Connecting to Data Centre
Postal Rate Update (Mandatory)
Postal rates change periodically by the Canada Post Corporation. If new rates are available, you can download them quickly and easily directly from the Pitney Bowes Data Centre.
The new rates are normally available for download at least 7 days before the effective date. If you connect to the Data Centre prior to the effective date and the new rates are available, you will be required to perform the downloaded. However the new rates will not take effect until the effective date. Once the effective date has been reached (or passed), and you have not downloaded the new rates you are required to download the new rates immediately.
The display tells you when a rate change update is complete. It also tells you if the update is immediate or takes effect at a later date by listing the new date.
NOTE: Canada Post Rate Change downloads are mandatory and therefore if you connect and a rate change download is available you will not be given a “Skip” or “Get Later” option.

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6 · Adding Postage/Connecting to Data Centre
Check for Software Updates
Use this feature to connect to the Pitney Bowes Data Centre for software downloads, new updates, etc. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Data Centre Options”.
Main Menu
Preset Options Maintenance Data Centre Options
4. Select “Check for Updates”.
Data Centre Options Check for Updates Distributor Settings
5. After connection is made, if some type of software or postal update or download is available, a message stating so displays. A. If a download is not mandatory, you will be prompted with either “Download Now” or “Skip, Return Home”. Select the one that makes sense to you at that time. B. If a download is mandatory, only “Download Now” displays and you must perform the download.

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6 · Adding Postage/Connecting to Data Centre
6. After the download has completed, a message stating so displays. A. If you need to reboot the system, the prompt “Restart Now”. displays. Select this to restart the system. B. If no rebooting is necessary, simply select “Return Home” to return to the Home screen.

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6 · Adding Postage/Connecting to Data Centre
Distributor Settings This option allows you to modify the connection parameters that your machine uses to connect to the Pitney Bowes Data Centre. A brief description of each parameter is provided on the next page.
CAUTION: Do not change these parameters unless directed to do so by your Pitney Bowes representative.

To access the Distributor Settings:
1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Data Centre Options”. 4. Select “Distributor Settings”. 5. Select the parameter you want to modify from the list appearing
in the display. Press the down arrow key if needed to access your choice.

Distributor Settings

Account ID Password

: xxxxx… : xxxxx…

Server IP Server Port

: xxxxx… : xxxxx…

Done [Enter]

Distributor Settings
Primary DNS Secondary DNS URL

: xxxxx… : xxxxx… : xxxxx…

Done [Enter]

NOTE: Refer to Distributor Setting Parameter Descriptions in this chapter for an explanation of each of the Distributor Setting parameters.

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6 · Adding Postage/Connecting to Data Centre
6. A warning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Centre. Select “Continue”.
7. Key in a new entry for that parameter. · To modify the existing parameter, select “Edit Options”. You can then move the cursor right or left to insert a character. Select “OK” when done. · To restore the default settings, select “Restore Defaults”.
8. Select “Accept” when done. You return to the Distributor Settings menu.
9. Press Enter to return to the Data Centre Options menu.
Distributor Setting Parameter Descriptions · Account and User ID – This is the account number and the user
ID that your system uses to dial into the internet service provider (ISP) that allows you to connect to Pitney Bowes. · Global Password – This is the password your system uses to dial into your Internet Service Provider. · ANI/LCZ Server IP – This is the internet address of the Automatic Number Identification (ANI)/Least Cost Zone (LCZ) server that identifies your system and routes your call to a zone that ensures the lowest cost for the connection. · ANI/LCZ Server Port – The server port number identifies the port number on the ANI/LCZ server to which your system connects on dial-up. · Primary DNS Server – This is the internet address of the Pitney Bowes primary Domain Name Server (DNS). The Domain Name Server converts your system name to its IP address. · Secondary DNS Server – This is the internet address of the Pitney Bowes secondary Domain Name Server (DNS). · Distributor URL – The Universal Resource Locator, URL, is the web page to which your system connects during dial-up.

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7 · System Options

DM300c
DM400c
This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc.
System Options …………………………………………………………7-2 Basic Options ……………………………………………………………7-3
Setting the Time, Date, and Timeouts ……………………..7-3 Adjusting the Contrast of the Display ………………………7-6 Setting Postage Limits (Funds Warnings)………………..7-7 Enabling, Changing or Disabling Lock Codes and Passwords ……………………………………………………7-8 Configuring the Tape Button…………………………………7-11 Advanced Options ……………………………………………………7-12 Meter Withdrawal (Withdrawing Postage Funds)…….7-12 Running Install Mode ………………………………………….7-13

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7 · System Options
System Options
System options allow you to customize the machine settings for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many options available, the options are categorized into “Basic” and “Advanced”. The basic system options are accessed by pressing Menu and selecting “Setup Options.” You can then select your choice from the menu as shown below.
Setup Time & Timeouts Display Contrast & Language Postage Limits Lock Code/Password
Setup Turn Feature ON/OFF Configure Tape Button Serial Port
The advanced options are accessed by pressing Menu, then pressing the green down arrow key and selecting “Advanced Features”, which displays a menu of options as shown below.
Advanced Features Meter Withdrawal Run Install Model

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7 · System Options

Basic Options

Setting the Time, Date, and Timeouts
You can change the system time/date, set the time/date to daylight saving time, change the time at which your system advances the date/time to the next day, and set the amount of time your system can remain inactive before reverting to the Normal Preset values.

Setting the Time Sometimes, the time on the machine may need to be corrected due to internal drift or the change over to Daylight Saving Time.
1. Press Menu. 2. Select “Setup”. 3. Select “Time and Timeouts”. 4. Select “Correct Time Drift”.

Earliest time you can set

Correcting Time Drift Current Time: 1:38 PM
Enter Time :
(11:38 AM – 3:38 PM) Accept

Latest time you can set

NOTE: You can add/subtract up to 120 minutes (2 hours) from the current time. 5. Key in the new time and select “Accept”. 6. Select “Yes”. The display returns to Time & Timeouts menu.

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7 · System Options
Setting Auto Date Advance Time Your system can automatically advances the date evey day at a time you specify. The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day, you can set the system to advance the date after the mail pickup time. You can also turn the Auto Date Advance Time Feature off. 1. Press Menu. 2. Select “Setup”. 3. Select “Time and Timeouts”. 4. Select “Auto Date Advance Time”.
Auto Date Advance Time
Enter Time 12 : 00 AM Switch AM/PM Accept
5. Select “Switch AM/PM” to toggle between “AM” and “PM”. 6. If necessary, press the Clear key to remove the existing time
entry. 7. Type in the time. Example: To enter one o’clock, type 1 – 0 – 0. To
enter 12:01 o’clock, type 1 – 2 – 0 – 1. (Don’t type the hyphens.) 8. Select “Accept”. The display returns to Time & Timeouts menu.

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7 · System Options
Setting the Normal Preset Timeout The Normal Preset is a defaulted screen that your machine automatically returns to after a set period of time. You can set the amount of time the display takes before it reverts to the Normal Preset.

1. Press Menu. 2. Select “Setup”. 3. Select “Time and Timeouts”. 4. Select “Normal Preset Timeout”.
   Normal Preset Timeout
   Enter Timeout 64
   (1-240 minutes) Accept
   5. Key in the amount of minutes (from 1-240) you want the system to wait before returning to the Normal Preset. The default time is 64 minutes.
   6. Select “Accept”. The display returns to Time & Timeouts menu.

Setting Sleep Mode Timeout You can set the amount of time the machine waits before entering “Sleep Mode”. When the machine is in sleep mode, the display is blank and you can’t process mail. You “awaken” the machine by pressing almost any key on the control panel.
NOTE: The Stop and Start keys will not wake the machine.
1. Press Menu. 2. Select “Setup”. 3. Select “Time and Timeouts”. 4. Select “Sleep Mode” 5. Key in the amount of minutes (from 1-240) before the system
goes into Sleep Mode. 6. Select “Accept”. The display returns to Time & Timeouts menu.

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7 · System Options
Setting Daylight Saving Time 1. Press Menu. 2. Select “Setup”. 3. Select “Time and Timeouts”. 4. If necessary, press the green down arrow key to scroll through
the menu screens. 5. Select “Daylight Savings”. The display shows the current setting.
Daylight Saving Current Time: 1:38 PM Daylight Saving: Enable

6. Select “Daylight Saving” to toggle between: · “Enable” if you want to use Daylight Saving Time, or · “Disable” if you don not want to use Daylight Saving Time. (This is the default setting.)
7. Press Enter to return to the Time & Timeouts menu.

Adjusting the Contrast of the Display
1. Press Menu. 2. Select “Setup”. 3. Select “Display Contrast”. 4. Select “Increase Contrast” or “Decrease Contrast” to change the
contrast level as necessary. The default is 6 lines (shown below).

Display Contrast

– l l l l l l

Increase Contrast

Decrease Contrast

Accept

5. Select “Accept” to return to Setup menu.

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7 · System Options
Setting Postage Limits (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.
Setting the High Value Warning You can have the system warn you when you manually key in a postage value that is higher than a maximum amount that you specify. This feature prevents you from accidentally printing a postage value that’s more than you need. 1. Press Menu. 2. Select “Setup”. 3. Select “Postage Limits”. 4. Select “High Postage”.
High Postage Warning
Enter Amount: $ 10.00
Accept
5. Key in the amount you want, including the digits to the right of the decimal point. You may enter a fractional value like .75 or $1.50. (You cannot set the warning higher than 99.99.)
6. Select “Accept” to return to Setup menu.
Setting the Low Funds Warning You can set up the system so that when the postage remaining reaches a certain level, the system will remind you to add postage. 1. Press Menu. 2. Select “Setup”. 3. Select “Postage Limits”. 4. Select “Low Funds”. 5. Key in the amount you want (in whole dollars only). 6. Select “Accept” to return to the Setup menu.

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7 · System Options
Enabling, Changing or Disabling Lock Codes and Passwords Enabling the Lock Code The Lock Code prevents unauthorized access to your mailing system after the machine has entered sleep mode. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Lock Code/Password”. 5 Select “Enable Lock Code”.
Change Lock Code
Enter New Lock Code ***_
Accept
6. Enter the new Lock Code and select “Accept”. 7. Re-enter the new Lock Code again to confirm and select
“Accept”. 8. At the “Lock Code Enabled” message, select “OK”.
Disabling the Lock Code You can disable the Lock Code if it has been enabled.

1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
   the menu screens. 4. Select “Lock Code/Password”. 5. Select “Disable Lock Code”. 6. When prompted, enter the current Lock Code and select
   “Accept”.

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7 · System Options
Changing the Lock Code You can change the Lock Code if it has been enabled. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Lock Code/Password”. 5. Select “Change Lock Code”. 6. When prompted, enter the current Lock Code and select
“Accept”. 7. Enter the new Lock Code, and select “Accept”. 8. Re-enter the new Lock Code to confirm and select “Accept”. At
the “Lock Code Enabled” message, select “OK”.
Enabling the Supervisor Password The Supervisor Password prevents unauthorized access to accounting setup. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Lock Code/Password”. 5. Select “Enable Password”.
Change Password
Enter New Password ***_
Accept
5. Enter the new Supervisor Password and select “Accept”. 6. Re-enter the new Supervisor Password to confirm and select
“Accept”. 7. At the “Password Enabled” message, select “OK”.

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7 · System Options
Disabling the Supervisor Password You can disable the Supervisor Password if it has been enabled. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Lock Code/Password”. 5. Select “Disable Password”. 6. When prompted, enter the current Supervisor Password and
select “Accept”.
Changing the Supervisor Password You can change the Supervisor Password if it has been enabled. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Lock Code/Password”. 5. Select “Change Password”. 6. When prompted, enter the current Supervisor Password and
select “Accept”. 7. Enter the new Supervisor Password, and select “Accept”. 8. Re-enter the new password to confirm and select “Accept”. 9. At the “Password Enabled” message, select “OK”.

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SV61991 Rev. B

7 · System Options
Configuring the Tape Button You can specify the action the system takes when the Tape button is pressed. 1. Press Menu. 2. Select “Setup”. 3. If necessary, press the green down arrow key to scroll through
the menu screens. 4. Select “Configure Tape Button”.
· If you always want to print one tape at a time, select “Always Print One Tape”.
· If you want to enter the number of tapes to print, select “Ask For Tape Quantity”.
Once you make your selection, the system returns to the Setup Menu.

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7 · System Options

Advanced Options
Advanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced Feature menu includes: · Meter Withdrawal (for withdrawing postage funds) · Run Install Mode
Meter Withdrawal (Withdrawing Postage Funds) For a meter withdrawal, you need to move any remaining postage from your machine to your Postage By Phone® account. Normally this is done if you are no longer going to use the machine.
NOTES: · The system must be connected to the Pitney Bowes Data
Centre to perform a meter withdrawl.

1. Press Menu.
2. If necessary, press the green down arrow key to scroll through the menu screens.
3. Select “Advanced Features”.
4. Select “Meter Withdrawal”.
5. You will be prompted to “Transfer all funds from meter to PBP account”. Select “Continue”.
6. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens display, letting you know the status of the process.
7. The Transfer Successful screen displays. Either:
· Select “Print Receipt” to print a meter withdrawal receipt. Follow the prompts to print the receipt on an envelope or tape strip.
· Select “Done” to return to the Home screen.

Funds Report

Used: $065.390 Available: $10333.610 Total Pieces: 6765 Control Sum: $10399.000

SEP 20 06 4: 13P
Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 8030397

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7 · System Options
Running Install Mode The Run Install Mode option allows you to clear your system, resetting it to the default settings it was shipped with.

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7 · System Options

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SV61991 Rev. B

8 · Reports

DM300c

DM400c
This chapter explains how to take advantage of the reporting capabilities of your system.
Overview of Reports …………………………………………………..8-2 Last 5 Refills Report……………………………………………..8-3 Funds Report ………………………………………………………8-3 Single Accounts Report…………………………………………8-3 Multi-Account Summary Report ……………………………..8-3 Account List Report………………………………………………8-4 System Setup Report ……………………………………………8-4 Error Report ………………………………………………………..8-4 Configuration Report …………………………………………….8-5 Software Version Report ……………………………………….8-5
Printing a Report………………………………………………………..8-6 Printing to an Attached Printer ……………………………….8-6 Printing on an Envelope or Tape Strip …………………….8-6

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8 · Reports
Overview of Reports
Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The reports are accessed by pressing Menu and selecting “Reports”. NOTE: Reports may not appear in the same order as below.
Reports Last 5 Refills Funds Report Accounts
Reports System Setup Error Configuration
Reports Software Version

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SV61991 Rev. B

8 · Reports

Last 5 Refills Report
This report lists the last 5 postage refills. It must be printed on an envelope or tape strip.

Date of Refill: Time:

DEC 08 06

4:32P

Refill Amount: $025.000

Acct No.: 12345678 Meter No.: 0011989 Printed: DEC 12 06

Last 5 Refills

Funds Report
This report lists the postage used, postage available, pieces processed, and other information about your machine usage. It must be printed on an envelope or tape strip.

Funds Report

Used: $065.390 Available: $10333.610 Total Pieces: 6765 Control Sum: $10399.000

SEP 20 06 4: 13P
Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 0011989

Single Accounts Report
This report provides the postage history for a single account (if the Departmental Accounting feature is set up on your system). It must be printed on an envelope or tape strip.

Account Report

Account Name: SALES

Acct Number: 1

Pieces:

5

Postage:

001.480

0011989 SEP 20 06
4: 13P

Multi-Account Summary Report
This report provides the postage history for multiple accounts (if the Departmental Accounting feature is set up on your system). It can be printed on an envelope or tape strip, or by an attached printer.

Accounts Summary

Account No. 1 2

Pieces 5 4

Postage 001.480 001.480

0011989 SEP 20 06
4: 13P
page 1 of 1

SV61991 Rev. B

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8 · Reports

Account List Report
The Account List Report lists the names and numbers of all accounts that are set up in your machine (if the Departmental Accounting feature is set up on your system). It can be printed on an envelope or tape strip, or by an attached printer.

Account List

Account No. 1 2

Account Name SALES
MARKETING

0011989 SEP 20 06
4: 13P
page 1 of 1

System Setup Report
The System Setup Report is an extensive report that gives you comprehensive information about your total mailing machine. The entire report must be printed on an attached printer. It provides information on:
· Serial Numbers · Software Versions · Funds and Piece Information · Warning Values · Time Settings · Advertisements · Accounting Set Up · Modem Set Up · Scale Settings · Presets

Error Report
This report provides a history of error codes that your machine has encountered.

Error Report

Error Date: DEC 08 06 NOV 15 06

Time: 4:25P 3:14P

Identifier: 1879 Oaff

Count: 001 000

0011989 SEP 20 06
9:25A
page 1 of 1

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8 · Reports

Configuration Report
This report lists configuration information about your machine and Postage By Phone® account.

Cfg Report

PBP Serial #:

0011969 PCN: 0000

PBP Account:

999999999 UIC: 510

PSD Ser. #: 4C46000000007E4C Rate Data:

Print Head #:

50000104 Rate Effective:

Printer Ser. #:

D0 . 07

SEP 20 06 4: 13P
SMR 000 P7US002B01 P7US002B04
2005/08/09 2006/01/08

Software Version Report
This report provides system software version information. You may be directed to print this report by a Pitney Bowes agent.

Software Versions

PBP Serial #: 0011969 PCN: 0000

UIC Software Version: 01.02.0042

Print Mgr.:

0118.0004

Low Sector:

01.06.11

Protected Sector:

01.09.14

Rate Mgr. #: 03.10 Platform: B0.02 PHS: 01.01.0014 Feeder Ver.: Feeder Profile:

SEP 20 06 4: 13P

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8 · Reports
Printing a Report
The report printing options available to you will depend on the type of report you have selected.
Printing to an Attached Printer 1. Press Menu. 2. Select “Reports”. 3. Select the appropriate report from the list. You may need to
press the green down arrow key to view additional reports. 4. When prompted, select “Attached Printer”. 5. A message will appear indicating the report will be printed to the
attached printer. Select “Return to Report Menu” to continue.
Printing on an Envelope or Tape Strip 1. Press Menu. 2. Select “Reports”. 3. Select the appropriate report from the list. You may need to
press the down arrow key to view additional reports.
NOTE: If it have an attached printer, but want to print on an envelope or tape strip, select “Mailing Machine” when prompted. · Print on a manually fed envelope (DM300c): Place the
envelope up against the back wall of the system and slide it to the right until the system grasps it.
NOTE: If it is a multi-page report, you will be prompted to insert another envelope. · Print on an automatically fed envelope (DM400c): Load envelopes into the feeder and press Start. · Print on a tape strip: Press Tape. 4. You will be prompted to print another report once printing is complete. · Select “Yes” to print an additional report. · Select “No” to return to the Home screen.

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SV61991 Rev. B

9 · Departmental Accounting

DM300c

DM400c
This chapter explains how to take advantage of the accounting feature of the system.
Overview of the Accounting Feature……………………………..9-2 Creating New Accounts ………………………………………………9-3 Deleting Accounts………………………………………………………9-4 Editing Accounts ………………………………………………………..9-5 Viewing/Clearing Account Totals ………………………………….9-6 Clearing All Account Totals ………………………………………….9-7 Turning Account Passwords On (Globally) …………………….9-8 Turning Account Passwords Off (Globally) …………………….9-9 Turning Accounting On ……………………………………………..9-10 Turning Accounting Off ……………………………………………..9-10

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9 · Departmental Accounting
Overview of the Accounting Feature
When using the accounting feature, you can set your system up to track postage costs incurred by individuals or departments in your organization (e.g., Engineering, Sales, A/R, etc.). The number of accounts available on your system is based on the accounting option you have. Your system stores the following information for each account: · A name up to 15 alphanumeric characters long. · An account number (assigned by the system). · The count total. This is the total number of pieces of mail
charged to an account since it was last cleared. · The value total. This is the total amount of postage charged to an
account since it was last cleared. · An account password The maintenance of your accounts is done through programs on the Accounts menu (below), accessible by pressing Menu key and selecting “Accounts”.
Accounts Accounts In Use: 0/25 Create New Account Delete Accounts Edit Accounts View/Clear Account Totals
Accounts Accounts In Use: 0/25 Clear All Account Totals Turn Acct Password ON/OFF Turn Accounting ON/OFF

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9 · Departmental Accounting

Creating New Accounts
You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Menu. 2. Select “Accounts”.
Number of Accounts Created

Accounts Accounts In Use: 0/25
Create New Account Delete Accounts Edit Accounts View/Clear Account Totals

Number of Accounts Available

NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.
3. Select “Create New Account”.
NOTE: If no accounts are present on the system, you will be notified that you need to have at least one account in order to use accounting. Select “Create an Account” to continue.
4. Type in a name for the account. It can be up to 15 alpha/numeric characters long. Select “Accept” to continue.
5. The New Account Created screen appears. A. Select “Name” to edit the account name. Select “Accept” to return to the New Account created screen. B. If the supervisor and account passwords are enabled, you will have the option of adding an account password. Select “Add Acct Password” and enter the 4-digit password. Select “Accept” to return to the New Account Created screen. C. Select “Number” if you would like to change the number assigned to the account. Select a number from the list. D. Select “Done” to return to the Accounts screen.

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9 · Departmental Accounting

Deleting Accounts
You can delete an account from the system if necessary.
CAUTION: Make sure your really want to delete an account. Once you do, the account cannot be retrieved.

1. Press Menu. 2. Select “Accounts”.

NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.
3. Select “Delete Accounts”. 4. Select an account to delete:

Select Account To Delete

SALES

1

MARKETING

2

ENGINEERING SERVICE

3
4 (Use Keypad)

· Key in the account number and press Enter, OR
· Select the appropriate account from the list. If necessary, press the green down arrow key to scroll through the menu screens.
5. The Confirm Delete screen displays. Select “Yes, Delete” to delete the account.
· If the deleted account was the last account on the system you will be prompted to “Create New Accounts” or “Turn Accounting OFF”. Select the appropriate option and follow the prompts to continue.
· If the deleted account was not the last account on the system you will be asked if you want to delete another account. Select “Yes” to return to the Select Account screen (step 5). Select “No” to return to the Accounts screen.

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9 · Departmental Accounting

Editing Accounts
You can edit an account name and establish passwords for each account if you wish. 1. Press Menu. 2. Select “Accounts”.

NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.
3. Select “Edit Accounts”. 4. Select an account to edit:

Select Account To Edit

SALES

1

MARKETING

2

ENGINEERING SERVICE

3
4 (Use Keypad)

· Key in the account number and press Enter, OR
· Select the appropriate account from the list. If necessary, press the green down arrow key to scroll through the menu screens.
5. The Edit Account screen appears.
A. Select “Name” if you would like to edit the account name. Select “Accept” to return to the Edit Account screen.
B. If the supervisor and account passwords are enabled, you will have the option of editing the account password. Select “Password” and enter the four- digit password. Select “Accept” to return to the Edit Account screen.
C. Select “Number” if you would like to change the number assigned to the account. Select a number from the list.
D. Select “Done” to return to the Accounts screen.

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9 · Departmental Accounting

Viewing/Clearing Account Totals
You can view your account totals anytime using this option.
CAUTION: Make sure your really want to clear an account information. Once you do, the account information is gone forever. The account remains on the system.

1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.
3. Select “View/Clear Account Totals”. 4. Select an account to edit:
· Key in the account number and press Enter, OR · Select the appropriate account from the list. If necessary,
press the green down arrow key to scroll through the menu screens. 5. The account name, pieces, and value of the postage used displays.

Account Totals Account: SALES

Value

: Print

Piece

: None

Clear these Totals

Done

If you want to clear the account: A. Select “Clear these Totals” to clear the totals for the account. B. The Confirm Clear Totals screen displays. Select “Yes,
Clear”. C. If you want to view/clear another account, select “Yes” to
return to the Select Account to Clear screen (see step 4). Otherwise, select “No”.
If you want to exit: Select “Done” to return to the Accounts screen.

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9 · Departmental Accounting
Clearing All Account Totals
You can clear the postage totals on all accounts when necessary. CAUTION: Make sure your really want to clear all account information. Once you do, all account information is gone forever. The accounts remain on the system.
1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3. Press the down arrow key and select “Clear All Account Totals”.
Accounts Accounts In Use: 0/25 Clear All Account Totals Turn Acct Password ON/OFF Turn Accounting ON/OFF
5. When prompted to clear all account totals, select “Yes, Clear All”. 6. The system indicates that the totals for all accounts are cleared.
Select “OK” to return to the Accounts screen.

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9 · Departmental Accounting
Turning Account Passwords On (Globally)
You can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account. You must have the supervisor password enabled to turn the account passwords feature on. 1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3. Press the green down arrow key.
Accounts Accounts In Use: 0/25 Clear All Account Totals Turn Acct Password ON Turn Accounting OFF
4. Select “Turn Acct Password ON”.
Currently the Accounting Password is OFF
Would you like to?
Turn Acct Password ON Keep it turned OFF
5. When prompted, select “Turn Acct Password ON”. The system returns to the Accounts screen.

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SV61992 Rév. B

9 · Departmental Accounting
Turning Account Passwords Off (Globally)
You can turn off the requirement for all operators to enter passwords (if passwords are set up) when choosing an account . 1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3. Press the green down arrow key.
Accounts Accounts In Use: 0/25 Clear All Account Totals Turn Acct Password OFF Turn Accounting OFF
4. Select “Turn Acct Password OFF”.
Currently the Accounting Password is ON
Would you like to?
Turn Acct Password OFF Keep it turned ON
5. When prompted, select “Turn Acct Password OFF”. The system returns to the Accounts screen.

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9 · Departmental Accounting
Turning Accounting On
If you have purchased the accounting option, follow the steps below to enable the accounting feature. 1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3. When prompted, select “Turn Accounting ON”. ·. If no accounts are present on the system, you will be notified
that you need to have at least one account in order to use accounting. Select “Create an Account” to continue. Go to step 5 in Creating an Account in this chapter to create a new account. · If accounts are present on the system, the Accounts screen will appear.
Turning Accounting Off
You can temporarily turn off the Departmental Accounting whenever you wish.
NOTE: You will not be tracking postage by account when this feature is turned off. 1. Press Menu. 2. Select “Accounts”.
NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3. Press the C/Back key. 4. When prompted, select “Keep it turned OFF”. 5. Press Home to return to the Home screen. No account is displayed.

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SV61992 Rév. B

10 · Scale Options
DM300c
DM400c This chapter presents system options you can setup or modify the weighing platform. Scale Options …………………………………………………………10-2
Zeroing the Scale ……………………………………………….10-3 Setting Weight Change Options……………………………10-3 Setting Class Change Options ……………………………..10-4 Turning Auto Scale On or Off ……………………………….10-5 Setting the Scale Location Code…………………………..10-6

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10 · Scale Options

Scale Options
There are several options you can set with your weighing platform such as zeroing the weight on the weighing platform, turning the weighing platform on/off, viewing metric weights, and saving/ changing class or Canada settings when weight changes on your weighing platform.
Scale Options are accessed by pressing the Weigh/Rate key.

Weigh/Rate Current: 0g

Zero the Scale

0g

Rate the Mail on Scale

Enter Weight Manually

Differential Weighing

Weigh/Rate Current: 0g
Change/Retain Class Change/Retain Destination Turn Auto Scale On/Off Scale Location Code

Weigh/Rate Current: 0g
Discount Code

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SV61991 Rev. B

10 · Scale Options

Zeroing the Scale
If you have set you machine to retain the weight from the previous package or mail piece, you will need to run this option to zero out the weighing platform.
1. Press Weigh/Rate. 2. Select “Zero the Scale”. 3. The weighing platform will zero out the weight and return to the
Home screen.

Setting Weight Change Options
You can set how the weighing platform reacts regarding the class of service or Postal Code when the weight changes.
1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Change/Retain Class”.

When New Piece

Retain Class Retain dest

: Yes : Yes

Done [Enter] 4. Select “Retain Class”. · Toggle “Yes” if you want the system to retain the class when the weight changes. · Toggle “No” if you do not want the system to retain the class when the weight changes.

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10 · Scale Options
5. Select “Retain dest”. · Toggle “Yes” if you want the system to retain the Postal Code/Zone when the weight changes.
NOTE: Not applicable if Retain Class is set to “No”. · Toggle “No” if you do not want the system to retain the
Postal Code/Zone when the weight changes. 6. Press Home when done to return to the Home screen.

Setting Class Change Options
You can set how the weighing platform reacts regarding the Postal Code when the class of service changes.
1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Change/Retain Destination”

Retain

When New Class
: Yes

Done [Enter] 4. Select “Retain”. · Toggle “Yes” if you want the system to retain the Postal Code when the class changes. · Toggle “No” if you do not want the system to retain the Postal Code when the class changes.
5. Press Enter when done to return to the Home screen

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SV61991 Rev. B

10 · Scale Options
Turning Auto Scale On or Off Use the Auto Scale when you do not want the system to switch to Attached Scale mode when the weighing platform is touched.

1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through
   the menu screens. 3. If the weighing platform is ON, you will be prompted to “Turn
   Auto Scale OFF” or “Keep it turned ON”. Select the appropriate option.
   Currently the Auto Scale is ON
   When ON, change in weight will calculate new rate.
   Turn Auto Scale OFF Keep it turned ON

If the weighing platform is OFF, you will be prompted to “Turn Auto Scale ON” or “Keep it turned OFF”. Select the appropriate option.
Currently the Auto Scale is OFF
When ON, change in weight will calculate new rate.
Turn Auto Scale ON Keep it turned OFF

4. Depending on the changes you make, the system will do one of the following:
· If you elect to turn the weighing platform on or off, you return to the Home screen with either the weighing platform on or off.
· If you elect to keep the weighing platform in its current mode, you return to the Weigh/Rate menu.

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10-5

10 · Scale Options

Setting the Scale Location Code
1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Scale Location Code”.

Scale Location Code

Accept

Enter Code: _ (1-31)

4. Enter the location code (from 1 – 31). Refer to the Self Install Guide supplied with your system to determine the location code for your weighing platform/location.
5. Select “Accept”.

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SV61991 Rev. B

11 · Maintenance

DM300c
DM400c
This chapter explains how to maintain your mailing system.
Printer Maintenance …………………………………………………11-2 Printing a Test Pattern ………………………………………………11-3 Cleaning the Printer Nozzle……………………………………….11-4 Replacing the Ink Cartridge ……………………………………….11-5 Replacing the Print Head…………………………………………..11-8 Filling the Moistener (DM400c Only) …………………………11-10 Filling the Moistener (DM300c Only) ………………………… 11-11 Maintaining the Moistener ……………………………………….11-12
Cleaning the Stripper Blade and Brush Assembly (DM400c) ………………………………………………………..11-12 Cleaning the Shield and Wick (DM400c) ……………..11-13 Removing the Moistener (DM300c) …………………….11-14 Removing the Shield and Wick (DM300c) ……………11-16

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11 · Maintenance
Printer Maintenance
The system has several replacement procedures and tests that let you replace the ink cartridge and/or print head, check print performance and help you determine printing problems. These tests and procedures are accessible by pressing Menu, pressing the down arrow key, and selecting “Maintenance”, then “Printer Maintenance”.
Printer Maintenance
Print Test Pattern Clean Printer Nozzle Replace Ink Cartridge Replace Print Head

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11 · Maintenance
Printing a Test Pattern
The test print allows you to print a test pattern to see if the print head is functioning properly. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Maintenance”. 4. Select “Printer Maintenance”. 5. Select “Print Test Pattern”. 6. Follow the prompts to print the test pattern on an envelope or
tape strip. 7. You are prompted if the test pattern is OK.

Good Test Print (No Missing Lines)

Poor Test Print (Missing Lines)

· If yes, select “Yes”. You return to the Home screen.
· If no, select “No, Clean Nozzle” and the system executes a purge. When the purge is complete, the “Cleaning Complete” screen displays. (This may take a few moments.)

Cleaning Complete
Print Test Pattern Select Another Done

Select “Done” to return to the Printer Maintenance menu.

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11 · Maintenance
Cleaning the Printer Nozzle
This option allows you to purge the print heads in an effort to fix a printing problem 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through
the menu screens. 3. Select “Maintenance”. 4. Select “Printer Maintenance”. 5. Select “Clean Printer Nozzle”. 6. You have a choice of four purges to use. Normally selecting
“Purge A” is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise.
Clean Printer Nozzle Select Purge
Purge A Purge B Purge C Purge D
7. The system executes a purge. This may take a few moments. When finished, the Cleaning Complete screen displays. · Select “Print Test Pattern” to print a test pattern. See Printing a Test Pattern in this chapter for more information. · Select “Select Another Purge” to choose a different purge. · Select “Done” to return to the Printer Maintenance menu.

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11 · Maintenance
Replacing the Ink Cartridge
NOTE: We recommend that you keep a spare ink cartridge on hand at all times. Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. A prompt will appear when the ink supply is low or exhausted.
“Low Ink” Warning – Replace the ink cartridge soon. You can print about another 300 impressions or leave the system running for six days without printing. If you don’t have a replacement tank on hand, you should order one now. See Chapter 13, Supplies and Options for instructions.
CAUTION: Replace the ink cartridge as soon as you see the “Low Ink” alert.
“Ink Out” Warning – Replace the ink cartridge immediately. The ink supply is gone; you won’t be able to print.
1. If you have received an ink warning, skip to step 2. You can navigate through the menus to perform the replacement procedure: A. Press Menu. B. If necessary, press the green down arrow key to scroll through the menu screens. C. Select “Maintenance”. D. Select “Printer Maintenance”. E. Select “Replace Ink Cartridge”.
2. When prompted, open the ink access cover. A “Moving Ink Cartridge” message displays.
NOTE: If you are using a weighing platform, remove it before opening the ink access cover.

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11 · Maintenance
3. When prompted to “install now”, flip open the ink cartridge guard. Ink Cartridge Guard
4 Lift up and remove old ink cartridge.
5. Remove tape on bottom of new ink cartridge.

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11 · Maintenance
6. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves. Groove Ridge
Ridge
7. Rotate guard back to closed position.

8. Close the ink access cover. The system automatically recognizes the new cartridge.

9. You are prompted to print a test pattern.
· Select “Yes, Print Test Pattern” to print a test pattern. See Printing a Test Pattern in this chapter for more information.
· Select “No” if you do not want to print a test pattern. You return to the Home screen.

SV61991 Rev. B

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11-7

11 · Maintenance
Replacing the Print Head
Follow the steps below to change in print head on your system. 1. Navigate through the menus to perform the replacement
procedure: A. Press Menu. B. If necessary, press the green down arrow key to scroll
through the menu screens. C. Select “Maintenance”. D. Select “Printer Maintenance”. E. Select “Replace Print Head”. 2. Remove the ink cartridge. Refer to steps 2-4 in Replacing the Ink Cartridge in this chapter for more information.
3. Squeeze the two gray tabs on either side of the print head.
While squeezing, lift and tilt to the right the print head. The print head should come up out of the machine.

11-8

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SV61991 Rev. B

11 · Maintenance
4. Pull up and remove the black cap on the new print head (if present). Also remove the protective tape from the bottom.
5. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while sliding it back into its holder.

6. Push the print head back into place. You should hear a click when it is seated correctly.

CLICK!

7. Replace the ink cartridge. Follow step 5 – 9 in Replacing the Ink Cartridge in this chapter for more information.

SV61991 Rev. B

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11-9

11 · Maintenance
Filling the Moistener (DM400c Only)
Refer to the following procedure to refill the moistener. 1. Check the moistener tank to see how much sealing solution is
left. Feeder Access Cover

Check Level Here
2. Open the feeder access cover and remove the moistener bottle.
Moistener Bottle
3. Remove the moistener bottle cap and fill the moistener bottle with Pitney Bowes E-Z Seal® sealing solution. We recommend E-Z Seal® because it helps keep your moistener clean and improves sealing efficiency.
4. Replace the moistener bottle cap and place the bottle back in its original location.
5. Close the feeder access cover.
11-10

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SV61991 Rev. B

11 · Maintenance
Filling the Moistener (DM300c Only)
Refer to the following proced

References

• Manual-Hub.com - Free PDF manuals!
• Pitney Bowes CA | Digital Commerce, BI, Shipping & Mailing
• Pitney Bowes - commerce numérique, veille, expédition et courrier
• Mailing and shipping for Personal and Business | Canada Post
• Manual-Hub.com – Free PDF manuals!

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