heybike Cityrun Electric Bike User Manual

**heybike Cityrun Electric Bike User Manual

**

CONGRATULATIONS ON YOUR PURCHASE!

1. This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.
2. NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It’s very important that you get parental permission before riding your electric bike.
3. If there is any assistance needed, please feel free to contact Heike Support. Support Email: support@heybike.com

Product Safety Notice

Always wear a helmet when riding your electric bike.

Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (We don’t have a backup key).

Make sure your electric bike has a full battery before taking it out to ride.

Always be aware of local road laws, and follow them.

Do not ride the bike under the influence of drugs or alcohol.

Always respect pedestrians.

Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

• Avoid water The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet conditions is also very dangerous and may result in injury:
• Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas
• Abuse – We do not cover physical damage due to negligent care and extreme riding
• Whenever you ride the herblike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk
• Do not modify the product from manufacturer’s original design,
• Do not exceed the posted speed limit and obey all traffic laws.
• Avoid touching the charging port directly and do not let it make contact with a metal object
• Keep hands and all body parts away from moving parts while operating the electric bike.
• Before riding be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
• Before riding – be sure to check that the braking system is functioning properly, also be sure to check that all safety labels are in place and you understand the safety warnings.
• Before riding be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• Before riding – be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
• Never exceed the 350 lbs (120 kg) maximum load rating.
• The electric bike should never be used by children under the age of 18
• Maximum Speed – Your electric bike goes at a maximum speed of 20 mph.
• Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation
• To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Package Contents.

• 1xUser Manual

• 1xStem

• 2xPedals

• 1xFornt Wheel

• 1xSeat

• 2xKeys

• 1x Fender

• 1×Headlight

• 2xOpen-end Wrenc 4xAllen Wrench

• 2xFront Wheel Bowl Upper Cover

• 1xRear Rack

• 1xCharger

• Electric
  

Carefully check package contents, if anything is missing or damaged, please contact Heike Support.

Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.

**Product Overview**

Assembly

Scan QR code to download assembly video:

Congratulations on your purchase of a Heike City run electric bike! The instructions that follow are intended to serve as a guide in unboxing and getting familiar with your new bike. Please visit
www.heybike.com for additional help with assembly, including a step-by-step videoboard you can Scan the code to download the tutorial about how to assemble the bike.
If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you are willing to assemble the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

Assembly

If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you are wiling to assemble the bike yourself, be sue to follow allinstructions, properly adjust gears and brakes, and set tree pressure.

1. Locate the front wheel. Adjust the position on of the front wheel to align the axle at the center of the wheel with the center of front dropout.

2. Keeping the safety hook inside and the nut outside. Make sure the safety hook is locked into the front fork.

3. Tighten the nut on the fork with wrench.

4. Install the front wheel bearing nut covers.

Assembly

1. Please keep holding the top of the front fork until the riser part assembly finished, otherwise, the connection part between frame may risk of loosing.

2. Loosen the Allen screw and remove the protection mold and holding the top of the front fork at the same time.

3. Adjust the handlebar height to your need and tighten the Allen screws on the stem.
   Tip: please keep holding the top of the front fork

4. Make sure the handlebar stem is in line with the top tube and adjust the handlebar in place. Then use the wrench to tighten two screws.

5. Cover the hole with the rubber stopper

6. Install the stem and loosen the four Allen screws.

7. Place the cover onto the handlebar and tighten the four Allen screws.

8. Find out the display cable and connect it.

Assembly

1. Take off the four screws from the bike frame.

2. Hold the rack onto the bike frame and tighten the rack with the screw
   

3. Find out the taillight cable.
   

4. Connect the taillight cable. Please note to connect it aim at the direction of the arrow.
   

Assembly

1. Take out the fender, remove the nut, washers and bolt at the top and bottom of the front fork.
   

2. Hold the front fender and the headlight onto the bike frame and tighten them with the screw.
   

3. Tighten the screws on the each side of the front wheel.
   

4. Connect the headlight cable. Please note to connect it aim at the direction of the arrow.
   

Assembly

For better pedaling, safety and overall riding comfort, positioning the seat at the right height is important. The rider’s leg length is used to determine the seat’s position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom ofthe pedal stroke, but not over-extended.
To determine the right seat height, sit on the bike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended(not locked out) with a slight bend at the knee.

1. Open the quick-release lever by swinging the lever open and outward fully.
   

2. Move the seat up and down by sliding the seaport in or out of the seat tube. DO NOT raise the seaport beyond the minimum insertion marking etched into the seaport tube
   

3. Adjust the seat and the head of the seat is parallel with the top tube.
   

4. Close the quick-release lever using your is parallel with the top tube. palm or finger
   

Assembly

Note : If the pedal/ chain doesn’t run smoothly or something seems misaligned, please contact Heike Support.

1. Locate the right-side/ left side pedal, which is marked “R,” “L,” should have an “R””L,” sticker attached.
   

2. Thread the right pedal onto the right crank gently by hand, taming clockwise. Then tighten pedal by Allen wrench.
   

3. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten pedal by Allen wrench.
   

4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chainring) smoothly.
   

Assembly

1. NOTICE : Ensure the seaport and seat are properly adjusted before riding. DO NOT raise the seaport beyond the minimum insertion marking etched into the seaport tube (as shown at right). If the seaport projects from the frame beyond these markings (shown far right), the seaport or frame may break, which could cause a rider to lose control and fall. Ensure the minimum insertion markings on the seaport are inside the seat tube of the frame.
   

2. Before using the bike, always check to ensure all latches, levers, and quick releases are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seaport may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.

Adjusting the Suspension Fork

The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on raider’s preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling.

The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork’s travel. To unlock the lockout lever, turn the knob clockwise until it stops. When the lockout lever is unlocked, resistance can be adjusted by turning.

The preload adjustment knob (2), located on the top of the left side of the suspension fork.
To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small “=” on the knob. To make the suspension stiffer when going over bumps, add resistance by taming the preload adjustment knob clockwise, in the direction of the small “+ on the knob.

Battery Key Positions

Familiarize yourself with the key port and battery power positions before riding the bike.

1. In position 1, the battery is in the lock status and locked to the frame. The key can be removed and the bike is ready to ride.
2. Anytime in position 2, the battery is in the unlock status and unlocked from the frame. To prevent accidents, must make sure the battery in lock status (Position 1) before moving or riding.
   

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

• Familiarize yourself with the battery power positions. Turn on and fully charge the battery first and cover the rubber case, ready for a ride.

• Turn on the bike. Hold down for approximately 3 seconds until power is delivered to the LCD • display and turned on. Turn off the bike. Hold down for approximately 3 seconds and there is an “OFF” on the display.

• to change DST or ODO.  Short press

• Short press to change Current speed, MAX speed, and AVG speed.

• Turning Light on the taillight, turn on your left signal
  before starting to turn left; turn on your right signal before starting to turn right.

• Turn on/off the headlight and taillight. Press the switch to ON/OFF. Note: the headlight will light up automatically when the light is dim when the display is on even if the switch is OFF

• Auto-sensing button: Turn OFF the function of automatically turning on the headlights in the dark.

• Select the desired level of pedal assistance (PAS) between levels 0-5 using the and on the LCD display. Level 1 corresponds to the lowest level of pedal assistance, and level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.

• Long press the “-” button to start the Walking Mode. The e-bike will travel at 6 km/h (3.73miles/h), easy to push.

• Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your ⚫ bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.

• The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike. Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent accidental application of the throttle.

Remove the Battery

For your convenience, the Heike battery can be removed.

1. Ensure the bike is turned off. Align the key port with the appropriate “locked” position by inserting the key into the key port, and then rotating to align the key with the “unlock” icons, and the battery will pop up.
   

2. Hold the bike frame with your right hand, locate the locking device on the battery with your left hand then turn anticlockwise.
   

3. Prop up the battery with your left hand and then remove the battery with both hands. Note: the battery weighs 9.45 lbs and should be handled with care.
   

When the battery is removed, be careful not to drop or damage the battery when loose from the bike. Avoid damaging the exposed connector terminals and keep them clear of debris
When installing the battery, ensure the battery is turned off before putting the battery into the frame mount receptacle Do not force the battery onto the receptacle, slowly align and push the battery into the receptacle Ensure the battery ha has been properly secured to the bike before each use by carefully pressing the battery to the bike frame with both hands to test the security of the attachment of the battery to the mount

Charge Your E-Bike

Before using the electric bike, you must fully charge the battery

• Remove the rubber cover on the charging port on the opposite side of the battery from the key switch.
• Plug the charger into the battery’s charging port. With the battery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
• Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Charge Your E-Bike

1. .The battery can be charged off the bike. To remove the battery, turn the key to theUNLOCK position (see the previous remove battery section for details), Then carefully pull the battery up until the battery detaches from the receptacle.
   

2. Remove the rubber cover on the charging port on the opposite side of the battery from the key switch. Connect the DC output plug from the charger to the charging port on the side of the battery.
   

3. Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.
   

Display and Setting

• ODO : These numbers show odometer data(i.e., cumulative distance).
• MAX : These numbers show maximum speed data for a single trip.
• AVG : These numbers show average speed data for a single trip.
• Battery Level : This icon indicates how much battery life you have left.

LCD Display Controls

APP Operation

Heybike APP will update continually and the phone display interface is subject to the latest version. Note: APP is only available for models released after September, 2022.
Please download the Genuine APP from Google Play Store or IOS App Store. (Search heybike)

1. Tum on the Bluetooth on your phone first. Use your email to register an account for the first use and log in.

2. After login, dlick the Connect button to enter the Bluetooth search page.

3. Find your device, click Connect on the right side, then click Confirm to bind your bike.

4. The Bluetooth icon on the main page will stay firm green which means the APP is connected successfully with the bike. (Note: the blinking blue Bluetooth icon means the APP doesn’t connect with the bike)

Log in and Connect your Bike

1. Close to unlock
   Need to open the APP and connect to Bluetooth, while close to the bike 3-5 meters, the bike will turn on automatically.

2. Auto lock
   The bike will be turned off automatically after the Bluetooth is disconnected and reaches the setting time

Daily Care and Maintenance

Cleaning and Storage
If you see stains on the bike body, wipe them off with a damp cloth. If the stains won’t scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.
Notesdo not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During clean- ing, make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors where it is dry and cool. Do not put it outdoors for along time. Excessive sunlight, overheating and over cooling accelerate the battery pack’s life span.

Battery Maintenance

1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal

1. Please try to store the bike in a cool and dry place between 50 °F = 77 °F (10 °C – 25 °C). In extremely humid environments the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when no tin use.

2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the
   battery is low, charge it as soon as possible.

3. Please charge the bike every other month to preserve the battery.

Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes from herblike function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guide- lines. Real world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

function (including the chain. (freewheel,
chaining.
and derailleur).- Check wheel trueness and for quiet wheel operation (without spoke noise) – Check condition of frame for any damage| – Clean frame by wiping frame
down with damp cloth.- Use barrel adjuster(s) to tension derailleur/brake cables if needed broken| – Replace any components
confirmed by herblike
Product Support or a certified.
reputable bike mechanic to be
damaged beyond repair or
Monthly.250-750 In’
(402-1207km)| – Check brake pad alignment. brake cable
tension
– Check bike is shifting properly, proper
derailleur cable tension.
– Check chain stretch.
– Check brake and shifter cables for corrosion
or fraying.
– Check spoke tension.
– Check accessory mounting (rack mounting
bolts, fender hardware. and alignment).| – Clean and lubricate drivetrain
– Check crankset and pedal torque
– Clean brake and shift cables
– True and tarpon wheels If any
loose spokes are discovered.
– Balance the battery.| – Replace brake and shift
cables if necessary.
– Replace brake pads if
necessary.
Every 6
Months.
750-1250mi
(1207-2011km)| – Inspect drivetrain (chain, chanting,
freewheel and derailleur).,- Inspect all cables and housings.| – Standard tune-up by certified,
reputable bike mechanic is
recommended
– Grease bottom bracket.| – Replace brake pads
– Replace tires if necessary
– Replace cables and housings
if necessary.

Pre-Ride Safety
Checklist Notice: Before every ride, and after every 25-45 miles(40-72 km), we advise following the pre-ride safety checklist.

Safety Check|
---|---
1.Brakes| Ensure front and rear brakes work properly. Check brake pads for wear and ensure they are not overworn.Ensure brake pads are correctly positioned in relation to the rimsEnsure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and tightly secured to the handlebar.Test that the brake levers are firm and that the brake, and the brake light are functioning properly.
?Wheels and Tres| Ensure tires are inflated within the recommended limits posted on the tire sidewalls and hold air. Ensure tires have good tread, have no bulges or excessive wear, and are free from any other damage. Ensure rims run true and have no obvious wobbles, dents, or kinks. Ensure all wheel spokes are tight and not broken. Check axle nuts and front wheel quick-release to ensure they are tight Ensure the locking lever on the quick-release skewer is correctly tensioned, fully dosed, and secured.
3.Steering| Ensure the handlebar and stem are correctly adjusted, tightened, and allow proper steering. Perform a handlebar twist test (see assembly step 4) to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relation to the fork and the direction of travel.
4.Chain| Ensure the chain is clean. oiled. and turn smoothly. Extra care is required In wet. salty/otherwise corrosive, or dusty conditions.
5.Bearings| Ensure all bearings are lubricated. run freely, and display no excess movement, grinding, or rattling. Check headset, wheel bearings, pedal beanies. and bottom bracket bearings.
6.Cranks and Pedals| Ensure pedals are securely tightened to the cranks. Ensure the cranks are securely tightened and are not bent.
7.Derailleur and Mechanical Cables| Check that the derailleur is adjusted and functioning properly. Ensure shifter and brake levers are attached to the handlebar securely. Ensure al shifter and brake cables are property lubricated.
8.Frame, Fork. and Seat| Check that the frame and fork are not bent or broken. If either frame or fork ere bent or broken. they should be replaced. Check that the seat is adjusted properly, and seaport quick-release levers securely tightened.
9Motor Drive Assembly and Throttle| Ensure hub motor Is spinning smoothly and motor bearings are in good imorlung order. Ensure a power cables running to hub TOW are secured and undamaged. Make sure the hub motor axle bolts are secured and the torque  ATM, torque arm bolt, and torque washers are in place.
10.Battery| Ensure battery Is charged before use. Ensure there is no damage to battery. Lock battery to frame and ensure that it is secured. Charge and store bike and battery in a dry location, between 50 T – 77 Y (10 t – 25 fC).Let bike dry complete,/ before using again.
11 Electrical Cables| Look over connectors to make sure they are fully seated and free from debris or moisture. Check cables and cable housing for obvious signs of damage. Ensure headlight. taillight. and brake light are functioning. adjusted properly. and unobstructed.
12.Accessories| Ensure all reflectors are properly fitted and not obscured. Ensure all other fittings on bike are property secured and functioning Inspect helmet and other safety gear for signs of damage. Ensure rider is wearing a helmet and other required riding safety gear. Ensure mounting hardware is properly secured if fitted with a front rack, rear rack, basket. etc. Ensure the taillight and taillight power wire are properly secured if fitted with rear rack. Ensure the fender mounting hardware is properly secured it fitted wax feeder. Ensure there are no cracks or holes in fenders. If installed, ensure the optional rear wheel lock is secured in the unlocked position and the key is removed before every node.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 ml (80-160 km), and bolted connections can loosen. Always curve a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 ml (90-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Tire Inflation and Replacement
The City run employs 26″*2.5″ rubber tires with inner tubes. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure that your bike’s operational characteristics will be maintained, and unsafe conditions avoided.

herblike recommends 35-65 P.S.I for the stock tires on the herblike. Always stay within the manufactur- er’s recommended air pressure range as listed on the tire sidewall.

It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.
Inflate your tires from a regulated air source with an available pressure gauge.Inflat- ink your tires from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from herblike, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike from herblike could occur.

When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
Using aftermarket tires or inner tubes, not provided by herblike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heike Support.

FAQS

Q1: What if the e-bike arrived missing accessory or broken part?

A1: Please take a photo and contact Heike Support via support@heybike.com, then Heike Support Team will reply you soon and send correct accessory or part replacement.

Q2. Will my bike arrive assembled?

A2 : Your bike will arrive mostly assembled. We' Il also provide the tools and a comprehensive assembly video for the rest part.

Q3. What can I do if something goes wrong with my e-bike during the

warranty?

A3: We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possiblease describe the problem in detail and provide photos/videos with your order ID.

Error Code

Error Code|
---|---
21| Error Code
22| Throttle issue
23| Power motor issue
24| Power motor signal issue
25| Braking handle issue
30| Communication issue

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heike’s return policy allows you to return the product purchased on the authorization Channel within 30 days counting from the date of receipt of shipment, and request are fund from the authorization Channel. Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; Accept exchange new product or partial refund

We will deduct the shipping fee or restocking $280/pc when we are making a refund for non-defective products and non-longer needed products

For the return request, Heike is not responsible for lost packages due to the carrier, or products received that can not be verified.

Received products that have damage determined to have been caused by the end- user maybe subject to denial of the return request.

TO QUALIFY FORARE FUND, ALL THE FOLLOWING CONDITIONS MUST BE MET

1. A Return Merchandise Authorization (RMA) must be requested from Heike within 30 days from the date of receipt of shipment. To request an RMA, please contact Heike Support
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase
4. Returned product must be in good physical condition(not physically broken or damaged)
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hey bike, (a) without an RMA from Heike(b) without all parts included in the original package, Heike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY
Heike warrants the original purchaser that your Heike product shall be free from defects immaterial and workmanship under normal use for a period aforementioned. Heike does not warrant the opera- tin of the product will be uninterrupted or error-free.

• Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the bike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the bike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, water damage, extreme riding, stunt riding, or Improper follow-up maintenance.
• For the avoidance of doubt, Heike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heike that is not an bike

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF HEYBIKE

Contact Us
Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your HEYBIKE.
Support Email: support@heybike.com

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