Tempur-Pedic Ease Power Base User Guide

Tempur-Pedic Ease Power Base User Guide

Safety precautions and usage statements

Attention
Important Safety Disclaimers Read all instructions before using your EASE.

SAVE THESE INSTRUCTIONS.
To reduce the risk of shock, burns, fire, or injury: Always unplug the base from the electrical outlet before servicing any part of the base. To reduce the risk of electric shock, unplug the base before cleaning. To safely disconnect, ensure the base is in a flat position with all motors off, and unplug from the power source. Keep the power cord away from heated surfaces. Never operate the base when the air openings are blocked. Keep air openings free of lint, hair, and the like. Do not drop or insert any object into any opening.

Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, is not working properly, or has been dropped into water. Only use this bed base for its intended use as described in this manual. Do not use accessories/attachments that are not recommended by the manufacturer. Close supervision is required when the bed base is used by or near children, convalescents, or disabled persons.

Outlet Safety

For optimal safety and operation, plug the bed base into a surge protector (not included). The bed base should only be plugged directly into a wall outlet or surge protector (recommended). Improper connection of the equipment can result in the risk of electrical shock, electrical fire, or faulty operation of this bed base. If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a wall outlet or surge protector could void the electrical portion of your warranty.

Warranty Warning
Do not open or tamper with the control box, motors, or remote (except battery compartments). The warranty will be void if the internal workings of these components are tampered with. For SAVE THESE INSTRUCTIONS. To reduce the risk of shock, burns, fire, or injury: Always unplug the base from the electrical outlet before servicing any part of the base. To reduce the risk of electric shock, unplug the base before cleaning. To safely disconnect, ensure the base is in a
flat position with all motors off, and unplug from the power source. Keep the power cord away from heated surfaces. Never operate the base when the air openings are blocked. Keep air openings free of lint, hair, and the like. Do not drop or insert any object into any opening.

Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, is not working properly, or has been dropped into the water. Only use this bed base for its intended use as described in this manual. Do not use accessories/attachments that are not recommended by the manufacturer. Close supervision is required when the bed base is used by or near children, convalescents, or disabled persons.

Outlet Safety
For optimal safety and operation, plug the bed base into a surge protector (not included). The bed base should only be plugged directly into a wall outlet or surge protector (recommended). Improper connection of the equipment can result in the risk of electrical shock, electrical fire, or faulty operation of this bed base. If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a wall outlet or surge protector could void the electrical portion of your warranty.

Warranty Warning
Do not open or tamper with the control box, motors, or remote (except for battery compartments). The warranty will be void if the internal workings of these components are tampered with.

• OUTPUT: DC 29V 1.8A
• WATTS: 52.2W

Product Ratings

The lift motors are not designed to operate continuously for more than two [2] minutes in an eighteen [18] minute time period or approximately 10% duty cycle. Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may.

• void the warranty.
• Weight Limits:

The recommended weight limits on the EASE® are: Twin / Twin Long / Full / Queen / King / Cal King / Cal King Split: 650 pounds The maximum weight the bed can support per person is 250 pounds with the weight evenly distributed across the head and foot sections. This product is not designed to support or lift this amount of weight in the head or foot sections alone.

NOTE: Exceeding the recommended weight restrictions could damage your EASE® and void your warranty. For best performance, you should enter and exit the EASE® while it is in the flat or fully lowered position. EASE® fits easily inside bed frames, furniture beds, and platform beds that are certified to hold a minimum of 850 pounds. If Use this adjustable base without the legs and place it directly on a bed frame or platform bed, cross-bed supports (slats) are strongly recommended to ensure EASE® maintains stability during operation. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

Acoustics
In normal base operation the wheels, which allow the bed to maintain its distance from the wall, will make contact with the steel platform supports of the base creating a contact noise. When entering, exiting, or shifting weight on the base, this contact noise may be audible as the wheels make contact. This is normal.

Fabric Care
To prolong the life of your fabric, protect it from direct sunlight whenever possible. For spot cleaning, wipe the area with a light-damp sponge or vacuum with a soft brush attachment to remove particles. Keep at a minimum of 30cm (12 inches) away from direct heat sources. For deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a clean cloth dampened with warm water. Do not wet excessively. A soft bristle brush may be used to remove ingrained soil. Avoid scratching by gentle brushing. Wipe with a clean cloth dampened with warm water to remove residues after brushing. Dry in the shade away from direct heat. If persistent marks remain visible after cleaning, seek professional advice. SAVE THESE INSTRUCTIONS.

FCC Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

parts list

Before discarding the packing materials, ensure all the parts are accounted for. All electronics and components that need to be installed are located in boxes under the base or attached to the frame.

• Wireless Remote Control (1)
• Batteries (3)
• Mattress Retainer Bar (1)*
• Legs (6)
• Power Cord (1)
• Power Supply (1)
• Battery Backup Strip **
• Volt batteries not included)
• Connecting Strap ‡*
• Sync Cord ‡
• Miscellaneous Parts (not included):
• Surge Protector (1)
• 9 Volt Batteries (2)

These items are attached to the base for shipping purposes. Carefully remove it from the base and set it aside.  Leave connected to the Power Supply. Only included in Twin, Twin Long, and Cal King Split base and remote overview Actual product design may vary. See pages 8-9 for complete Remote Control details including the Child Lock function. quick reference guide Not to scale. For illustration purposes only. Read all instructions before beginning the installation

CONTROL BOX OVERVIEW

ELECTRONICS OVERVIEW

If installing a split unit, see pages 10-11. installation guide Always use two people when setting up the base.

STEP 1
Place the bed base box in a desired location with the bottom of the box facing up. Remove the binding straps and packing materials, making sure not to puncture the box with any sharp objects.

STEP 2
Remove the bed base from the box. Unfold the bed making sure to keep the bottom of the bed facing upwards.

STEP 3
To install Headboard Brackets (sold separately) see the instructions on page 12. Legs are shipped fully assembled. Alternative heights in 3″ increments can be achieved by removing leg segments. To install the legs, thread the leg into the frame, and tighten it by hand. Do not over-tighten.

STEP 4
To sync two bases see detailed installation instructions on pages 10-11. It is recommended to leave the battery backup strap attached to the power supply for use when needed. 2 9V batteries (not included) will be required for its use.

STEP 5
Uncoil the input Power Cord (connected to the Control Box’s power port) and plug it into the Power Supply.

STEP 6
Uncoil the Power Cord and connect to the Power Supply. Place the Power Supply on the ground and extend from the base. Ensure that the Power Supply and all attached cords are directed toward the desired surge protector.

STEP 7
Carefully flip the base over onto its legs. Important: Two people are required to move the bed base. Do not drag across the floor. Do not rest the frame on its side, excessive pressure may damage the legs.

STEP 8
Plug the Power Cord into a power source. A surge protector is recommended.

STEP 9
Ensure that batteries are correctly installed in the remote. Quickly test remote functions to verify proper setup before placing the mattress on the base. Return the base to a FLAT position before placing the mattress on top.

STEP 10
To install the mattress retainer bar, insert each end of the bar into the holes at the foot of the platform. The setup is now complete! Test all functions on remote.

remote control
The Remote Control arrives paired with the adjustable base. Three (3) AAA batteries are required to operate the remote.

Important
For your safety, read the owner’s manual carefully and completely before operating this product. Electric shock may occur if electrical components are not installed or operated according to these guidelines.

ADJUST

Head Position Adjustments (A, B)
Use to raise and lower the head section of your adjustable base.

Foot Position Adjustments (C, D)
Use to raise and lower the foot section of your adjustable base.

Bed FLAT Button (E)
Press down and hold for three (3) seconds to return the bed to a flat position.

Zero Gravity (F)
Use to adjust your legs to relieve pressure off the lower back. For optimal performance, please return the bed to the flat position before selecting the Zero Gravity preset position.

Remote Pairing

The original remote that comes in the box is already paired with the adjustable base. No further action is required. If the remote is not paired with the base, follow the steps below.

STEP 1
Remove the rear cover of the remote control by sliding it down to expose the PAIR button. Unplug the Power Cord from your power outlet. Wait 1 minute, then plug it back into your power outlet. Perform Step 2 within 10 seconds, while the control box light is flashing.

STEP 2
Press and hold the PAIR button on the back of the remote. The PAIR button will illuminate and start to flash. When the PAIR button stops flashing, the LED light on the control box will stop flashing. Release the PAIR button.

STEP 3
Test all remote functions. If the remote buttons do not impact the adjustable base movements, please repeat the process or call customer service: U.S. 1-800-499-1965 | Canada 1-800- 268-4414

Child Lock Feature

Activate Child Lock

Press and hold the HEAD UP and FOOT UP buttons together for 3 seconds until the remote backlight flashes twice. The remote is now in Child Lock. Pressing any buttons while in Child Lock will yield no movement to your adjustable base.

Deactivate Child Lock
Press and hold the HEAD DOWN and FOOT DOWN buttons together for three (3) seconds, then hold HEAD UP and FOOT UP for three (3) seconds until the remote backlight flashes twice. The remote is no longer in Child Lock. The remote and adjustable base will work normally.

connecting strap (optional)
If any split setup is being installed, plastic Connecting Straps are provided (one per base) to secure the bases together.

STEP 1
With the bases in their desired location, slightly loosen both legs to allow the strap to fit on the leg bolt, between the leg washer and frame.

STEP 2
Slide side (a) of the Connecting Strap onto the leg bolt. Swing the strap and connect side (b) to the leg bolt. Secure the strap by shifting to the left.

STEP 3
Re-tighten legs. Do not over-tighten. Use the remaining strap and repeat on the other end of the base.

syncing two bases (optional)

A Sync Cord is included with the base. Not available on Queen, Full, or King/Cal King size bases. The Sync Cord connects the two control boxes to a single remote for the synchronization of two bases.

STEP 1
Unplug bases from the power source.

STEP 2
Connect the Sync Cord to the Multifunction port of each Control Box.

STEP 3
Plug bases back into the power source.

STEP 4
Check to ensure all cords are securely attached. Both remotes will now operate on both bases simultaneously. The system is now linked. Buttons pressed on either remote will control both bases simultaneously.

PERFORMANCE NOTES
If bases become mismatched, pressing the FLAT button will resync the mechanical positions.

headboard bracket installation guide (optional)
Headboard Brackets are an optional accessory and are not included. A hex key is included with the accessory kit to complete installation.

STEP 1

• Align the hole in the bracket to the brass sleeve into which the leg threads. Hold the bracket in place and screw the leg into the base until it is snug. DO NOT OVERTIGHTEN. Too much force may cause the leg to spin freely.
• Align the tab with the hole in the frame (located towards the foot of the base) and use a short bolt, washer, and wingnut to secure the bracket. Make sure the bolt is tight.

STEP 2

• Measure the distance between the mounting holes on the headboard and install the T-bracket to accommodate the headboard.
• To install the T-Bracket, slide the T-Bracket through the end of the headboard bracket. Align the flat side of the T-Bracket plate to the mounting holes on the headboard.
• Secure the T-Bracket in place by inserting two short screws through the top of the bracket. Use a hex key to tighten screws.

STEP 3

Connect your headboard to the attachment plate using the remaining long screws or hardware that came with your headboard. The heads of the bolts will face outward. Use a hex key to tighten bolts. emergency battery backup Two (2) 9 Volt batteries are required to operate the power down feature and are NOT included.

STEP 1
Disconnect the Power Supply from the input power cord.

STEP 2
Connect the Battery Backup Strap to the (2) Alkaline 9 Volt batteries. Do not mix brand-name Batteries.

STEP 3
Connect the end of the Battery Backup Strap to the input power cord that is attached to the control box.
Note: Detach the Battery Backup Strap after the emergency is over, as the system will continue to draw power from the batteries even if not in use.

STEP 4

Use the remote control to lower the base.

troubleshooting

If one or more functions on the bed base have stopped operating:

ADJUSTABLE BASE

• Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
• Check to ensure the blue LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 1 minute to reset the electronic components.
• Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended).

REMOTE CONTROL

• Ensure that your remote batteries are properly installed or do not need replacing.
• Ensure the Child Lock feature is not enabled. See page 9 for more information.
• Ensure that the remote control is paired to the bed base.

If the issue is not resolved by following the instructions above, locate the serial number on the warranty card or the back of the remote and call Customer Service: US 1-800-499-1965 | Canada 1-800-268-4414 warranty information

EASE Adjustable Base
SEALY MATTRESS MANUFACTURING COMPANY, LLC. OR TEMPUR-PEDIC NORTH AMERICA, LLC (“TEMPUR SEALY®”) WARRANTS THAT IT WILL, AT TEMPUR SEALY’S OPTION, REPLACE OR REPAIR THE PURCHASER’S EASE® MODEL IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS ARE SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY. TEMPUR SEALY® UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF. THIS WARRANTY APPLIES ONLY TO THE EASE® MODEL. THIS MODEL MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.

YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR

EASE® is warranted against defects in the workmanship or materials for three (3) years from the warranty commencement date. During these first three years of the warranty, the entire product is so covered, including factory-supplied electronics, electrical components, drive motors, and power supply components. Upon notice during the first through third year from the warranty commencement date, Tempur Sealy® will send replacement parts to the purchaser, at no cost, to replace any such defective part. In addition, Tempur Sealy® will pay all authorized labor and transportation costs associated with the repair or replacement of any parts that Tempur Sealy® determines to be defective. This three (3) year warranty shall not apply if the purchaser does not return any defective parts to Tempur Sealy® within 15 days of the purchaser’s receipt of such replacement parts furnished. Return of the frame, however, should it need to be replaced, is not required.

In no instance will this warranty cover any damage attributable to misuse to normal wear and tear or excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover products purchased from an unauthorized third party. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” If you did not purchase this EASE® we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty.

YEARS 4 THROUGH 5: FULL COVERAGE OF PARTS ONLY
Upon notice during the years four (4) and five (5) from the warranty commencement date, Tempur Sealy® will offer replacement parts for any defective parts to the purchaser. Factory-supplied electronics, electrical components, drive motors, and power supply components are included. This two (2) year Warranty shall not apply if the purchaser does not return any defective parts to Tempur Sealy® within 15 days of the purchaser’s receipt of the replacement part. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part.

FRAME ONLY – YEARS 1 THROUGH 25 WARRANTY
Notwithstanding the above, Tempur Sealy® extends a 25 25-year warranty on the frame itself used in this product. Specifically, Tempur Sealy® warrants that for a full 25 years, any defect in the workmanship or the materials used in the frame itself shall be covered. In the event of a frame defect, full product replacement will be offered. For purposes of this 25 25-year warranty, the frame consists of the metal structure of the base and specifically excludes its cover, side rails, decking and legs, actuator lift motors, control box, remote controls, power supply, and any power supply cords.

ADDITIONAL TERMS AND CONDITIONS

In no instance will this warranty cover any damage attributable to misuse to normal wear and tear or excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover products purchased from an unauthorized third party. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” If you did not purchase this EASE® directly from Tempur Sealy® we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this Warranty.

This Warranty does not include coverage for damage caused by the purchasers or by other users if the product has been used in a manner inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this Warranty, or any other applicable document published or approved by Tempur Sealy®. Nor does it include coverage if the product has been repaired or modified by the purchaser or by an unauthorized third party or if the product has been damaged in transit. This Warranty does not apply to damage to mattresses, fabric, cables, electrical cords, or items supplied by Resellers, as defined below.

Contact the Reseller or other appropriate party for warranty information on these items. Nor does this Warranty apply to any unnecessary service calls, including costs for in-home service calls solely to educate the consumer about the unit or find an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Twin, Twin Long, Double, Queen, King, CA King, and Split/Dual CA King bases – up to 650 lbs. each) this Warranty is void. Replacement parts may be new or reconditioned at Tempur Sealy®’s discretion. Except for the 25 Year Warranty provided for the frame of this product, there is no warranty at all after five years, dating from the commencement of this Limited Warranty.

ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product, including any components, to Tempur Sealy® at the time of the replacement. Return of the frame, however, should it need to be replaced, is not required. Repairs to or replacement of the EASE® model or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve
to extend such period. This Warranty begins on the “warranty commencement date” which is the date of purchase for new unused products.

If you did not purchase this EASE® model directly from Tempur Sealy®, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty. If original proof of purchase is not provided by the purchaser, Tempur Sealy® reserves the right to determine if the unit is covered, or is not covered, by this Warranty and may use the manufacturing date as the warranty commencement date. The decision to repair or to replace defective parts under this Limited Warranty shall be made by Tempur Sealy® at its option and its sole discretion. Except for the Warranty provided for the frame of this product, there is no warranty at all after five years, dating from the commencement of this Limited Warranty.

TEMPUR SEALY® SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACED OR CREDIT TOWARD REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state. If you the purchaser experience any problem with your during the warranty period, please consult the troubleshooting section of your Reference Guide. “If the problem persists, please contact Tempur Sealy®’s Customer Service Department by calling toll-free 1-800-499-1965 or in Canada 1-800-268-4414.

PLEASE RETAIN THIS WARRANTY PAPERWORK AND ORIGINAL SALES RECEIPT FOR EASY FUTURE REFERENCE AND DOCUMENTATION. This Warranty is valid in all 50 states, Puerto Rico, Mexico, and Canada. IF YOU HAVE ANY ISSUES WITH YOUR ADJUSTABLE BASE WITHIN THE WARRANTY PERIOD, PLEASE REFER BACK TO THE INSTRUCTIONS IN THIS USER MANUAL. IF YOUR ISSUES PERSIST, PLEASE CALL CUSTOMER SERVICE:
Please have your receipt ready and available.

CUSTOMER SERVICE TOLL-FREE NUMBER
U.S. 1-800-499-1965 | Canada 1-800-268-4414

THANK YOU AND ENJOY YOUR EASE® ADJUSTABLE BASE.
Serial Number:____
(Place your serial number here for ready reference.)

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