carepolicy Home Policies and Procedures Oregon State Licensure Owner’s Manual

**carepolicy Home Policies and Procedures Oregon State Licensure Owner’s Manual

**

Introduction

Welcome to [AGENCY NAME]’s Policy and Procedure Manual, your comprehensive guide to the principles, practices, and standards that govern our 24-Hour Care Home Services in the state of Oregon. This manual has been meticulously crafted to ensure the well-being of the individuals entrusted to our care and to provide a standardized framework for our dedicated team of administrators, caregivers, and support staff.

About [AGENCY NAME]:

Nestled at [AGENCY ADDRESS], [AGENCY NAME] is dedicated to creating a nurturing and supportive
environment for individuals requiring 24-hour care. We pride ourselves on fostering a warm and
comfortable atmosphere that upholds the highest standards of living for our residents.
Contact Information:

• Email: XXXXXXXXXXXXXXX
• Phone: XXX-XXX-XXXX
• Website: XXXXXXXX

Purpose of the Policy and Procedure Manual: This manual serves as a vital resource for all members of the [AGENCY NAME] community, providing clear guidelines on our day-to-day operations. From admission processes to health and safety protocols, each section of this manual is designed to uphold our commitment to excellence in care.

Scope of the Manual:

In compliance with regulations set forth by the Oregon Department of Human Services, Office of Developmental Disabilities Services, and Oregon Administrative Rules, this manual covers a broad spectrum of topics. It ensures that our team adheres to ethical standards and follows industry best practices, ultimately contributing to the well-being of our residents.

Implementation and Review:
We expect all staff members to familiarize themselves with the contents of this manual and to adhere to its policies and procedures. Periodic reviews and revisions will be conducted to reflect changes in regulations, industry best practices, and the evolving needs of our organization

Explore this manual thoroughly and keep it as a valuable reference guide as we collectively work towards
providing exceptional care and support at [AGENCY NAME].

Thank you for being an integral part of our commitment to compassionate and quality care.

Vision

At [AGENCY NAME], our vision is to be a beacon of compassionate care and support, fostering a community where every individual, regardless of their abilities, feels valued, respected, and empowered. We strive to create an environment where residents thrive, families find peace of mind, and our team members are inspired to make a meaningful difference in the lives of those we serve.

Mission

[AGENCY NAME] is dedicated to providing exceptional 24-hour care services to individuals with diverse needs, ensuring their well-being, dignity, and quality of life. Our mission is to create a nurturing home environment that promotes independence, encourages personal growth, and fosters a sense of belonging. Through compassionate care, personalized support, and a commitment to continuous improvement, we aim to enhance the lives of our residents and contribute positively to the community.

Values

1. Compassion: We approach our work with empathy and kindness, recognizing the unique needs and
   experiences of each individual.

2. Respect: We honor the dignity and autonomy of every resident, fostering an inclusive environment that values diversity.

3. Integrity: We uphold the highest ethical standards, ensuring transparency, honesty, and accountability in all our interactions.

4. Excellence: We are committed to delivering the highest quality of care, continually seeking opportunities for improvement and innovation.

5. Collaboration: We believe in the power of teamwork and collaboration, working closely with residents, families, and staff to create a supportive community.

6. Adaptability: We embrace change and continuously adapt to evolving best practices, regulations, and the individual needs of those we serve.

7. Empowerment: We empower residents to make choices, express their preferences, and actively participate in decisions regarding their care and daily lives.

8. Community Engagement: We actively engage with the broader community, fostering partnerships and connections that enrich the lives of our residents and contribute to a more inclusive society.

Document Control

Document revisions shall be recorded in the table below;

Document review and approvals shall be recorded in the table below;

Note: All policies and procedures shall be reviewed at least annually, with recommended changes submitted to the governing body for approval, as necessary.

Statement of Policy

[AGENCY NAME], hereinafter referred to as “the Agency,” is committed to maintaining the highest standards of care, compliance with state regulations, and the well-being of individuals in our care. This Overall Policy and Procedure Manual serves as a comprehensive guide to ensure consistent, ethical, and lawful practices in providing 24-Hour Care Home Services in the State of Oregon. The manual encompasses a broad spectrum of policies and procedures that cover all aspects of our operations, from resident care and safety to administrative and financial processes.

1. Purpose:
   The purpose of this manual is to:
   1. Provide clear guidelines for the delivery of services in compliance with Oregon Department of Human
   Services, Office of Developmental Disabilities Services, and Oregon Administrative Rules.
   2. Ensure the safety, dignity, and well-being of individuals receiving care and support from [AGENCY
   NAME].
   3. Establish a framework for consistent and ethical decision-making across all levels of the organization.
   4. Facilitate ongoing training, education, and professional development of staff.
   5. Foster a culture of accountability, transparency, and continuous improvement.

Scope :
This manual covers policies and procedures related to, but not limited to:

1.  Admission and Discharge processes.
2.  Health and Safety protocols.
3.  Individualized Support Plans and Care Plans.
4.  Medication Management and Administration.
5.  Staff Training and Development.
6.  Financial and Administrative Procedures.
7.  Documentation and Record-Keeping.
8. Quality Assurance and Improvemen

Implementation :

All staff, including but not limited to, administrators, caregivers, support staff, and management, are responsible for familiarizing themselves with the contents of this manual and adhering to its policies and procedures. Compliance is mandatory to ensure the provision of high-quality care and maintain regulatory standards.
Review and Revision:
This manual will be subject to periodic review and revision to reflect changes in regulations, industry best practices, and organizational needs. Any revisions will be communicated to all relevant stakeholders, and staff will be provided with the necessary training to implement changes effectively.

Enforcement:
Failure to comply with the policies and procedures outlined in this manual may result in disciplinary action,
up to and including termination of employment, in accordance with the agency’s disciplinary policies. Approval:

This Overall Policy and Procedure Manual has been approved by the leadership team of [AGENCY NAME] and is effective as of [Effective Date]

Policy Statement:
[AGENCY NAME] is committed to maintaining and protecting the physical health of individuals under its care. This policy outlines the procedures related to individual health care, medication administration, storage, emergency medical response, nursing services, medication disposal, and infectious disease prevention.

Purpose :
The purpose of this policy is to ensure the well-being and health of individuals residing in [AGENCY NAME]. It aims to provide clear guidelines for staff to follow in managing medical services, adhering to Oregon Department of Human Services, Office of Developmental Disabilities Services, and Oregon Administrative Rules.

Procedures

Individual Health Care:

• Primary Physician or Health Care Provider:
• Ensure individuals have a primary physician or health care provider.
• Establish provisions for a secondary physician or clinic in emergencies.

Medical Evaluation:

• Ensure individuals receive a medical evaluation at least every two years or as recommended by a
  physician.

• Monitor health status and take timely action in response to changes.

Individual Health Care Orders:

• Physician’s Orders:
• Obtain a written, signed order from a physician or qualified health care provider.
• Implement the orders as specified.
• Medical Records:
• Maintain comprehensive records for each individual, including health conditions, diagnoses, allergies, and immunizations.

Medication Administration:

General Medication Guidelines:

• Keep medications in original containers, labeled by the dispensing entity.
• Store medications securely.

Medication Administration Record (MAR):

•  Maintain an individualized MAR for each person.
• Include essential details such as medication names, dosage, frequency, and administration
  method.

Self-Administration:

• Ensure periodic monitoring and review for individuals capable of self-administration.
• Store medications securely.

PRN Medications:

• Prohibit PRN orders for psychotropic medications.

411-325-0130 – Food and Nutrition

Policy Statement:
[AGENCY NAME] is committed to providing nutritious, culturally sensitive, and individualized meals to residents in accordance with Oregon Department of Human Services, Office of Developmental Disabilitie Services, and Oregon Administrative Rules. Individuals will be supported in exercising their freedom to access personal food, and any limitations will only be imposed with written informed consent in cases of health or safety risks.

Purpose :
This policy aims to ensure that [AGENCY NAME] provides nutritionally balanced meals, respects individual  preferences and dietary needs, and adheres to health and safety standards outlined by state regulation

Procedures :

Access to Personal Food:

• The provider will support an individual’s freedom to access personal food at any time, with limitations only imposed when there is a documented health or safety risk and written informed consent is obtained as per state regulations.

Meal Provision:

• Three nutritious meals and two snacks will be provided daily, offered at times consistent with those in the community.
• Each meal must include food from the basic food groups according to USDA guidelines, incorporating fresh fruits and vegetables when in season, unless otherwise specified by a health care provider.
• Food preparation will consider cultural and ethnic backgrounds and individuals’ food preferences. Special consideration will be given to those with chewing difficulties and other eating limitations.

Mealtime Flexibility:

• Individuals will not be restricted to specific mealtimes and are encouraged to choose when, where,
  and with whom to eat.

• Alternative meals will be made available if an individual misses a scheduled mealtime or requests
  an alternate mealtime.

Responsibility for Additional Food:

• Provision of food beyond the required three meals and two snacks is the responsibility of the individual

Modified or Special Diets:

• For individuals with modified or special diets ordered by a physician or health care provider, the
  provider must:

  • Have weekly menus that consider individual preferences and are appropriate to the modified or special diet.
  • Maintain documentation on how modified or special diets are prepared and served.

Prohibited Foods:

• Unpasteurized milk, juice, and home-canned meats and fish may not be served or stored in the home.

Food Supplies:

• The provider must maintain adequate supplies of staple foods for a minimum of one week and perishable foods for a minimum of two days on the premises.

Sanitary Practices:

• Food will be stored, prepared, and served in a sanitary manner, adhering to state health and safety standards

This policy and procedures document will be reviewed periodically to ensure compliance with state regulations and the nutritional well-being of individuals in [AGENCY NAME]. Any amendments or updates to this policy will be communicated to relevant staff members.

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