CarePolicy Home Health Agency Policies and Procedures Pennsylvania State Licens User Guide
- May 15, 2024
- carepolicy
Table of Contents
POLICY AND PROCEDURE MANUAL
Home Health Care
[AGENCY NAME]
Version 1.0
Home Health Agency Policies and Procedures Pennsylvania State Licens
Copyright [Year] © [AGENCY NAME]
Disclaimer: All rights reserved. No part of this publication may be utilized,
reproduced, stored in a retrieval system, or transmitted in any form by any
means, electronic, mechanical, recording or otherwise, without the prior
written consent of the publisher.
[AGENCY NAME] [Agency Address] [Contact Number] [Email Address] [Website]
Introduction
Welcome to [AGENCY NAME] Policy and Procedure Manual. Our commitment to
providing exceptional non-medical home care services in accordance with the
regulations set forth by the State of Pennsylvania is at the heart of our
mission. This manual serves as a comprehensive guide for both our dedicated
employees and valued clients, outlining the policies and procedures that
define the high standards of care and professionalism we uphold.
At [AGENCY NAME], located at [Agency Address], our focus is on creating a
supportive and respectful environment for both our clients and employees. This
manual is designed to ensure clarity, transparency, and adherence to state
guidelines, promoting the well-being and satisfaction of all those involved in
our care community.
As a non-medical home care agency, we understand the importance of fostering
independence, dignity, and a sense of security for our clients. Our policies
encompass various aspects, including client rights, confidentiality, safety
procedures, employee conduct, and more, to guarantee the delivery of top-notch
services that prioritize the unique needs and preferences of each individual.
[AGENCY NAME] values open communication, continuous improvement, and a
commitment to providing care that goes beyond expectations. This manual is a
living document that will be periodically reviewed and updated to reflect any
changes in state regulations, ensuring that our practices remain in line with
the highest standards of quality and compliance.
We encourage all employees and clients to familiarize themselves with the
contents of this manual, as it serves as a guide to understanding the
principles, policies, and procedures that govern our agency. If you have any
questions or require further clarification, our team at [Agency email] is
readily available to assist.
Thank you for choosing [AGENCY NAME]. We look forward to fostering a positive
and empowering experience for our clients and creating a supportive work
environment for our dedicated team of caregivers.
Vision Statement
To be the trusted beacon of compassionate care, enriching the lives of individuals by providing exceptional non-medical home care services. [AGENCY NAME] envisions a community where every individual experience the warmth of personalized care and the freedom to age with dignity and independence.
Mission Statement
At [AGENCY NAME], our mission is to empower and enhance the lives of our clients by delivering personalized, non-medical home care services with unwavering compassion, professionalism, and respect. We are committed to fostering a supportive and nurturing environment that prioritizes the unique needs and preferences of each individual we serve.
Values
- Compassion: We approach our work with genuine empathy, kindness, and understanding, recognizing the individuality of each client and responding to their needs with warmth and care.
- Integrity: We uphold the highest standards of honesty, transparency, and ethical conduct in all our interactions, fostering trust with clients, employees, and the community.
- Respect: We honor the dignity and autonomy of every individual, valuing diversity and treating all clients, employees, and stakeholders with dignity, courtesy, and respect.
- Excellence: We strive for excellence in every aspect of our services, maintaining a commitment to continuous improvement, professional development, and the highest quality of care.
- Collaboration: We believe in the power of teamwork and collaboration, working closely with clients, their families, and our dedicated team to create a supportive and enriching care environment.
- Innovation: We embrace innovative approaches to non-medical home care, staying at the forefront of industry practices and technology to enhance the overall well-being and satisfaction of our clients.
- Community Engagement: We actively contribute to the well-being of the community we serve, fostering partnerships, and participating in initiatives that promote health, wellness, and community involvement.
These values guide [AGENCY NAME] in delivering compassionate and personalized non-medical home care services that make a positive impact on the lives of our clients and their families.
Document Control
Document Revisions shall be recorded in the table below;
Ver. No.| Rev. No.| PageNo.| Description of Amendment|
Approved By| Date
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Document review and approvals shall be recorded in the table below;
| Description | Title | Signature | Date |
|---|---|---|---|
| Prepared By | |||
| Reviewed By | |||
| Approved By |
Note: All policies and procedures shall be reviewed at least annually, with recommended changes submitted to the governing body for approval, as necessary.
Statement of Policy
[AGENCY NAME] is dedicated to providing exceptional non-medical home care
services in strict adherence to the regulations outlined by the State of
Pennsylvania. Our commitment extends to maintaining the highest standards of
professionalism, safety, and client-centered care. This Statement of Policy
serves as a guiding document that reflects our core values and principles.
Client-Centered Care:
[AGENCY NAME] is committed to delivering non-medical home care services that
prioritize the well-being, independence, and dignity of our clients. Our
policies emphasize personalized care plans, continuous assessment, and open
communication to ensure the unique needs and preferences of each client are
met with sensitivity and respect.
Adherence to State Regulations:
We are dedicated to compliance with all applicable state regulations governing
non-medical home care services. Our policies are designed to align with the
guidelines set forth by the State of Pennsylvania, promoting transparency,
accountability, and the highest level of care.
Employee Professionalism:
Our agency values professionalism as a cornerstone of quality care. Employees
of [AGENCY NAME] are expected to uphold the highest standards of ethical
conduct, reliability, and compassion in their interactions with clients and
fellow team members. Our policies outline expectations related to
communication, dress code, and conflict of interest, ensuring a positive and
respectful work environment.
Confidentiality and Privacy:
Maintaining the privacy and confidentiality of client information is a
paramount concern. [AGENCY NAME] follows strict confidentiality practices in
accordance with the Health Insurance Portability and Accountability Act
(HIPAA) to safeguard client information and uphold their right to privacy.
Safety and Emergency Procedures:
The safety of both clients and employees is a top priority. Our policies cover
emergency preparedness, reporting procedures, and safety protocols to provide
a secure environment for all parties involved.
Continuous Improvement:
[AGENCY NAME] is dedicated to continuous improvement in all aspects of our
operations. We encourage feedback from clients and employees to identify areas
for enhancement and ensure the delivery of the highest quality non-medical
home care services.
This Statement of Policy reflects the commitment of [AGENCY NAME] to
excellence, compassion, and compliance with state regulations. By adhering to
these policies, we aim to create a nurturing environment that enhances the
quality of life for our clients and fosters professional growth for our
dedicated team.
611.51 – Hiring or Rostering of Direct Care Workers
Purpose:
This policy combines the hiring and rostering procedures for direct care
workers at [AGENCY NAME], ensuring compliance with the regulations outlined in
the State of Pennsylvania guidelines.
Policy Statement:
[AGENCY NAME] is dedicated to providing high-quality non-medical home care
services while prioritizing the safety and well-being of our clients. The
agency adheres to specific hiring, rostering, and recruitment procedures to
guarantee that direct care workers meet the necessary qualifications and
standards.
Procedures:
-
Face-to-Face Interview:
– Conduct a face-to-face interview with each individual seeking employment or rostering as a direct care worker.
– Evaluate qualifications, skills, and compatibility with the agency’s values. -
Satisfactory References:
– Obtain at least two satisfactory references for each individual.
– Accept positive, verifiable affirmations from former employers or non- related individuals.
– References should attest to the individual’s ability to provide effective home care services. -
Criminal History Report:
– Require each individual to submit a criminal history report as per the guidelines outlined in § 611.52 (Criminal Background Checks).
– Use the report to ensure the safety and security of clients. -
ChildLine Verification (if applicable):
– Obtain ChildLine verification if applicable, following the requirements stated in § 611.53 (Child Abuse Clearance).
– Use ChildLine verification to further ensure the suitability of direct care workers. -
Direct Care Worker Files:
– Maintain files for all employed or rostered direct care workers.
– Include documentation of the date of the face-to-face interview and references obtained.
– Comply with additional information requirements under § 611.52, § 611.53, and, if applicable, §§ 611.54, 611.55, and 611.56. -
Hiring Process:
– All job openings will be posted internally and externally.
– Applicants must submit a comprehensive application form, providing accurate and complete information. -
Initial Screening:
– The Human Resources Department will conduct an initial review of applications to assess qualifications and suitability.
– Selected candidates will be contacted for further consideration. -
Background Checks:
– Candidates are required to submit a criminal history report.
– The agency will review the State Police criminal history record to ensure compliance with regulations. -
ChildLine Verification (if applicable):
– If the candidate will serve persons under 18 years of age, a ChildLine verification will be required. -
Interview Process:
– A face-to-face interview will be conducted with each candidate to assess interpersonal skills, communication, and alignment with [AGENCY NAME]’ values. -
Skills Assessment:
– Candidates may be required to undergo a skills assessment to evaluate their proficiency in providing non-medical home care services. -
Behavioral Interview:
– A behavioral interview will be conducted to assess the candidate’s ability to handle various caregiving situations and demonstrate empathy. -
Orientation and Training:
– All new hires will undergo a comprehensive orientation program, including an introduction to [AGENCY NAME]’ mission, values, and policies.
– Direct care workers will receive training on essential skills, including confidentiality, consumer control, infection control, emergency procedures, and other relevant areas. -
Documentation:
– Employee files will include documentation of the face-to-face interview, references obtained, criminal history report, and any additional training certifications.
[AGENCY NAME] is dedicated to upholding these procedures to guarantee the quality and safety of our non-medical home care services in accordance with state regulations.
611.52 – Criminal Background Checks
Purpose:
This comprehensive policy outlines the procedures for conducting criminal
background checks for applicants seeking employment or referral as direct care
workers at [AGENCY NAME]. It aims to ensure compliance with Pennsylvania state
regulations while maintaining confidentiality and fairness in the hiring
process.
Policy Statement:
[AGENCY NAME] is committed to providing non-medical home care services of the
highest quality, prioritizing the safety and well-being of our clients. As
part of our commitment, we adhere to the regulations set forth in § 611.52,
conducting thorough criminal background checks for all direct care worker
applicants.
Procedures:
(a) General Rule:
– Require each applicant for employment or referral as a direct care worker to
submit a criminal history report obtained at the time of application or within
the preceding 1 year.
– Applicants for office staff positions and agency owners must also obtain a
criminal history report.
(b) State Police Criminal History Record:
– If the applicant has been a resident of Pennsylvania for the preceding 2
years, request a State Police criminal history record.
(c) Federal Criminal History Record:
– If the applicant has not been a resident of Pennsylvania for the preceding 2
years, obtain a Federal criminal history record and a letter of determination
from the Department of Aging.
(d) Proof of Residency:
– Request proof of residency through various documents such as driver’s
license, housing records, utility records, tax records, or employment records.
(e) Prohibition:
– Do not hire, roster, or retain an individual if the State Police criminal
history record reveals a prohibited conviction or if the Department of Aging
letter of determination states ineligibility for hire or roster.
(f) Records Maintained:
– Maintain files for direct care workers and office staff, including State
Police criminal history records or Department of Aging letters of
determination regarding Federal criminal history records.
– Files shall be available for Department inspection.
(g) Confidentiality:
– Keep information obtained from criminal history records confidential and use
it solely for determining an applicant’s eligibility.
(h) Opportunity to Appeal:
– Provide affected individuals information on how to appeal to the sources of
criminal history records if the decision not to hire, roster, or retain is
based on these records.
(i) Exceptions:
– Direct care workers transferring to another agency or registry under the
same entity are not required to obtain another criminal history report.
– Direct care workers affected by a change of ownership are not required to
obtain another criminal history report.
(j) Individuals Currently Employed or Rostered:
– Direct care workers and office staff employed or rostered as of December 12,
2009, must obtain and submit State Police criminal history records or
Department of Aging letters of determination to the agency by April 12, 2010,
unless the agency already possesses a compliant criminal history report from
the individual’s initial hiring.
Review and Updates:
This policy will be periodically reviewed to ensure ongoing compliance with
state regulations. Updates will be made as necessary to reflect changes in
guidelines or procedures.
General Requirements:
– Every applicant for employment at [AGENCY NAME] is required to undergo a
criminal background check.
State Police Criminal History Record:
– Individuals who have been residents of Pennsylvania for the two years
preceding the request for a criminal history report must obtain a State Police
criminal history record.
Federal Criminal History Record:
– Individuals who have not been residents of Pennsylvania for the two years
preceding the request for a criminal history report must obtain a Federal
criminal history record.
– A letter of determination from the Department of Aging based on the
individual’s Federal criminal history record is also required.
Proof of Residency:
– Applicants may be requested to furnish proof of residency through documents
such as a valid driver’s license, housing records, public utility records, tax
records, or other acceptable means.
Prohibited Convictions:
– [AGENCY NAME] may not hire, roster, or retain an individual if the State
Police criminal history record reveals a prohibited conviction listed in 6 Pa.
Code § 15.143 or if the Department of Aging letter of determination states the
individual is not eligible for hire or roster.
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Documents / Resources
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CarePolicy Home Health Agency Policies and Procedures Pennsylvania State
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[pdf] User Guide
Home Health Agency Policies and Procedures Pennsylvania State Licens, Agency
Policies and Procedures Pennsylvania State Licens, Procedures Pennsylvania
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