coway Airmega ProX True HEPA Air Purifier Owner’s Manual

coway Airmega ProX True HEPA Air Purifier

Specification

The specification is subject to minor changes to improve the product performance.

Max2 filter (Activated Carbon + Green True HEPA™)
Coverage area| 1,063 ft2 (99 m2) in 15 mins.
2,126 ft2(198 m2)** in 30 mins.
4,253 ft2 (395 m2)* in 60 mins.
Installation location| Indoor
Dimensions (W x H x D)| inch: 18.9 × 36.6 × 24.3 in
cm: 48 × 93 × 62 cm
Colour| Mocha Beige
Product Weight**| 51 lb (23 kg)

The coverage area of the air purifier is based on an area where the air cleaner can make two air changes per hour (ACPH). An air change per hour translates to how many times an air purifier can clean an area, assuming the height of a ceiling to be 8 ft, in one hour. Therefore means four air changes per hour means that the cleaner can clean the area once every 15 minutes. And means two air changes per hour means that the cleaner can clean the area once every 30 minutes. And means one air change per hour means that the air purifier can clean the area once every 60 minutes.
The energy efficiency of this ENERGY STAR-certified model is measured based on a ratio between the model’s CADR for Smoke and the electrical energy it consumes, or CADR/Watt.

Quick start guide

• Before operating the product, you must remove the plastic wrapping of the inserted Max2 filter on both sides.
• For details, see the next page.
• Do not operate the product until completing these steps first.

Setting up the product
Before using the product, you must remove the plastic wrapping of the inserted Max2 filter on both sides.

CAUTION
Make sure that the power cord is unplugged before opening the covers.

1. Remove both sides of the covers and filters in the following order.
   Cover ▶ Pre-filter ▶ Pre-filter frame ▶ Max2 filter

2. Remove the plastic wrapping for
   Max2 filter on both sides.
   Discard the plastic wrapping for the Max2 filter.
   CAUTION
   • When removing the plastic wrapping from the filter, be careful not to damage the surface of the filter.
   • Do not allow children to play with the plastic wrapping.

3. Return both sides of the filters and covers in reverse order at the first step.
   Max2 filter ▶ Pre-filter frame ▶ Pre-filter ▶ Cover

NOTE

• Place the Max2 filter with the green side facing the Pre-filter frame (exterior of the product).
• The product will not turn on if the right and left covers are installed incorrectly.

How to use locking wheels

• For your safety during use, the movable wheels are equipped with a locking system.
• If you want to fix the appliance location, you can push down the locking system of the four wheels to fix the wheels, as illustrated.
• If you want to move the product, make sure to unlock the wheels before moving it.

BEFORE USING THE PRODUCT

Safety instructions
Read and follow all the safety tips and warnings before using the product.
WARNING
Warning indicates a potentially hazardous situation that may result in death or severe injury to the user or others.
CAUTION
Caution indicates a potentially hazardous situation that may result in injury to the user or others or the loss of property.
WARNING

• Do not exceed the voltage and power rating of the power outlet or connection device.
• This may generate excessive heat and cause electric shock or fire.
• Only use the appropriate type of electric socket for the product. Connecting the product to an incorrect socket may result in damage.
• Do not immerse the product or any of its parts in water. Operate the product only after a qualified technical examination and replace the underwater parts.
• Do not handle the power plug with wet hands.
• If the electrical outlet is wet, carefully unplug the product and let the electrical outlet dry completely before subsequent use.
• Do not operate the product if the motor fan fails to operate or is damaged.
• Disconnect the power plug from the electric outlet if strange sounds, smells, or smoke come from the product. Contact the customer service centre immediately for instructions.
• Disconnect the power plug from the electric outlet when the product is not in use and before cleaning, inspecting, or replacing parts.
• Use a dedicated electric outlet for the product. Do not connect the product to a power strip that has connections to several other products.
• Do not operate the product if the power plug or cords are damaged.
• Do not forcibly bend, twist, pinch, or damage the power cord.
• Do not force the power plug into an incorrect electric outlet or a loose electric outlet.
• Contact a qualified technician to install a proper electric outlet.
• If the power cord is damaged, do not replace the cord yourself. Contact the service center to have it replaced.
• Remove the power plug from the electric outlet by grasping the power plug and pulling it gently. Never pull the cord to remove the power plug.
• Keep the electric cord away from heat sources.
• Do not repair the product unless this manual recommends it. Doing so will void your warranty. All repair work must be carried out by a qualified technician.
• This product has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature.
• Do not use this product in industrial areas or factories where oil, grease, or dust particles may be present.
• Do not change the filter while the product is operating. Always turn off the product and unplug the power plug before accessing the components inside the product.
• Do not place the product near a humidifier or in humid areas, such as bathrooms or laundry rooms, where the product may come into contact with water.
• Do not place the product near flammable gases, cigarettes, incense, and other combustible materials.
• Do not place the product on a bed or against soft objects, such as curtains.
• Do not clean the product using detergents, paint thinner, or other household solvents.
• Do not spray insecticides or other flammable materials near the product.

Safety instructions

Read and follow all the safety tips and warnings before using the purifier.

WARNING
Warning indicates a potentially hazardous situation that may result in death or severe injury to the user or others.
CAUTION
Caution indicates a potentially hazardous situation that may result in injury to the user or others or the loss of property.
CAUTION

• The appliance is not to be used by children under 8 or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction.
• Do not allow children to play with the plastic wrapping and product.
• Do not use this product with any solid-state speed control device, as it may result in electric shock or fire.
• Do not use an adapter or extension cord, as it may cause fire, shock, or personal injury.
• Do not use attachments or filters not recommended by the manufacturer.
• Exercise caution while removing the components from the product. Ensure that your body parts do not get stuck or scratched while servicing the product.
• Do not insert any objects or fingers into the openings of the product. If any objects fall into the openings, immediately turn off the product and unplug the power plug. Contact a qualified technician or the manufacturer to remove the object.
• Do not wash or reuse the Max2 filter.
• Do not block the air outlet of the product.
• Doing so may decrease the efficiency of the product and increase the risk of injury.
• This product is for household use as described in this manual. Using it in an industrial environment or any other place is not recommended by the manufacturer and may result in electric shock, fire, and injury to a person.
• Do not place anything on top of the product.
• Change the filters at the recommended intervals so that excess dust does not accumulate.
• Do not place the product where both sides of the product are blocked.
• Do not place the product in direct sunlight.
• Do not place the product next to or on windows.
• Place the product on a firm, flat, and dry surface that provides sufficient air circulation.
• Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners, or similar coverings. Arrange the cord away from the traffic area and where it will not be tripped over.
• The end-user has to be informed to keep at least 20 cm separation with the antenna while this end product is installed and operated.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

PREPARATION

Control panel

Light sensor This sensor detects light around the product.

• This sensor detects the intensity of light. When the product is set to Smart mode and it is dark for 3 minutes, the product enters Sleep mode automatically. However, if the air speed is set manually or the pollution level is above normal (in Smart Mode), Sleep mode will not be activated automatically.

Mode indicator

• The operation mode selected by the user is indicated.

Airflow Speed Indicator The current airflow speed is indicated

• Not displayed when the machine is in Turbo or Silent mode.

PM indicator

• It indicates which Particulate Matter(PM) concentration is being displayed.

Digital indicator

• The particulate matter information is displayed in a digital form.

Control Panel Lock Indicator

• This indicator turns on when entering the Control Panel Lock function. The Control Panel Lock function is activated when the Mode button is pressed and held for more than 3 seconds.

Pre-filter maintenance indicator

• The notification light turns on when The pre-filter is used 100% and needs maintenance. When you wash/clean the Pre-filter and press and hold the Airflow speed button for more than 3 seconds, the filter usage will reset to 0%, and the indicator light will turn off.

Max2 filter replacement indicator

• The notification light turns on when the Max2 filter is used 95% and needs maintenance. When you replace the filter press and hold the Airflow speed button for more than 3 seconds, the filter usage will reset to 0%, and the indicator light will turn off.

Air quality unit indicator

• The indicator turns on with numeric values when displaying the PM1.0/ PM2.5/PM10 information.

Air quality indicator

The indicator displays the colours of the current air quality.
Good: Blue, Moderate: Green, Unhealthy: Yellow, Very Unhealthy: Red

Control panel

Power button Use the button to turn the product on and off.

• When turning on the product for the first time, it will operate in auto mode. Turning it off afterwards will preserve the current mode settings

Mode button

• It is used to switch between modes. It changes in the following order: Auto → Turbo → Silent → Eco

Airflow speed button

• Press the Airflow speed button to increase and decrease the airflow speed. Level 1→ Level 2 → Level 3

PM information button

• Press the button to scroll through the Particulate Matter (PM) sensor. PM2.5 → PM10 → PM1.0

OPERATION

Auto mode
The product automatically adjusts the airflow speed (Levels 1, 2, and 3) for efficient operation depending on the indoor air quality detected by the sensor. The mode is intended for general users’ convenience.

Air quality| Good (blue)| Moderate (green)| Unhealthy (yellow)| Very Unhealthy (red)
---|---|---|---|---
Airflow Speed| Level 1| Level 2| Level 2| Level 3

[Sleep mode (Only available in auto mode)]
When the machine’s light sensor determines that the space is dark for more than 3 minutes when in auto mode, the device enters sleep mode automatically (operates the same as silent mode). All indicators except the silent mode indication are turned off when in sleep mode. If the area is bright for more than 5 minutes, the purifier will exit sleep mode and revert to auto mode.

Eco mode
Although it operates the same way as the auto mode, it pauses the purification process for 30 minutes if the PM2.5 concentration is maintained at 2㎍/m³ or less for 10 minutes. When the machine is in Eco Mode, all indicators except for the air quality and eco mode indicators are turned off. The purification is resumed when the PM2.5 concentration becomes 3㎍/m³ or higher or when there is a user input (pressing any button).

Silent mode
This setting reduces airflow speed during operation to create a quiet and comfortable environment. It consumes less power and produces minor noise during operations.

Turbo mode
Turbo mode accelerates the air purification process with a faster airflow speed equivalent to Level 3 in manual mode. At maximum airflow speed, it consumes more energy and may produce noise.
Turbo mode lasts 10 minutes and reverts to auto mode.

Manual speed mode
The machine continuously operates with the airflow speed selected by the user. You can choose the airflow speed from  Level 1, Level 2, and Level 3.

Setting function
[Light function]
You can change the control panel’s indication lights. Turn the product on, and press and hold the PM information button for more than 3 seconds to switch off the indicator lights. If you touch any button when the indicator lights are off, they will light up for 3 seconds. Press and hold the button for more than 3 seconds to restore the lights.

[Control Panel Lock function]
This function is useful for preventing unnecessary inputs. If you press and hold the Mode button for more than 3 seconds, it will disable all the buttons. To reactivate the controls, press and hold the Mode button for more than 3 seconds.

Cover open notification display
When opening the cover(s) while using the product If either one or both covers are not detected as being properly installed, the product will cease, and the digital indicator will blink in “—”. Additionally, all other indicators will turn off. However, if both covers are properly installed, the product will return to its previous operation mode.

Air quality sensor sensitivity adjustment
Air quality indication guide

 | Tier 1 (Good)| Tier 2 (Moderate)| Tier 3 (Unhealthy)| Tier 4 (Very Unhealthy)
---|---|---|---|---
PM1.0 (㎍/㎥)| 1~12| 13~35| 36~55| 56~
PM2.5 (㎍/㎥)| 1~12| 13~35| 36~55| 56~
PM10 (㎍/㎥)| 1~54| 55~154| 155~254| 255~

How to adjust the sensitivity of the air quality sensor
When you operate the product for the first time, the air quality sensor is set at the normal sensitivity. If the air quality indicator remains at “Very Unhealthy (Red)” or Good (Blue) for more than two hours, you can adjust the sensor’s sensitivity as follows.

1. While the product is operating, press the Airflow speed button and the PM information button simultaneously for more than 3 seconds.
2. Display the current air quality sensor sensitivity on the digital Indicator. To indicate the air quality sensor sensitivity is being adjusted, the Level 1 Airflow Speed Indicator and PM1.0, PM2.5, and PM10 indicators are turned on.
   Level| 1| 2| 3
   ---|---|---|---
   Sensitivity| High| Normal| Low
3. Press the PM information button to change the air quality sensor sensitivity.
4. If the Airflow speed and PM information buttons are pressed and held simultaneously for more than 3 seconds, or if left alone for more than 7 seconds, then the selected air quality sensor sensitivity is applied.

MAINTENANCE

Filter maintenance/replacement notification function

• The Pre-filter maintenance indicator is turned on when the filter is used 100% and the Max2 filter replacement indicator is turned on when the filter is used 95%.
• To deactivate the indicator and reset the filter usage, press and hold the airflow speed button for 3 seconds.
• If the Pre-filter maintenance notification indicator and Max2 filter replacement indicator are turned on at the same time, both are deactivated.

Forced filter usage reset mode
This function resets the filter usage if a user has cleaned or replaced the filter in advance before filter maintenance or replacement notification. Through this action, you can manage the usage of the Filter.

1. While the filter maintenance or filter replacement notification has yet to occur, press and hold the Airflow speed button for more than 3 seconds.

2. The filter maintenance indicator lights up and displays the current filter usage through the digital indicator. Press the Airflow speed button and select the filter to reset its usage. When choosing the filter, follow the following order.
   NOTE

   • Pre-filter (PRE) → Max2 filter (MAX2) → Pre-filter (PRE)

3. After selecting the filter, press and hold the Airflow speed button for more than 3 seconds to reset filter usage.

4. If the reset button is not pressed for more than 7 seconds, the Forced filter usage reset mode is cancelled.

How to replace the filter

• Use a genuine Coway filter to maintain the optimal performance of the product.
• Always unplug the power cord before replacing the filter.

How to replace the Max2 filter (Every 12 months)
When the Max2 filter replacement Indicator is on, replace your Max2 filter on both sides.
Follow the instructions below to replace the filter.

1. Open the filter cover and remove the Max2 filter.

2. Remove the packaging vinyl from the new Max2 filter, and replace the old one with it. Use the reverse order of the removal to install the filter.
   NOTE

   • Check if the filter is installed in the right orientation and direction of insertion (up, down, left, and right).
   • Upper filter system: Green True HEPA(TM) filter – Pre-filter (left/right 1EA)
   • Lower filter system: Green True HEPA(TM) filter – Activated carbon filter – Pre-filter (left/right 1EA)

3. Press and hold the Airflow speed button on the control panel to reset the filter usage.

How to clean Pre-filter
When the Pre-filter maintenance indicator is on, clean your Pre-filter on both sides. Follow these instructions below to clean the filter.

1. Remove the both sides of covers and Pre-filter.
   NOTE

   • While removing it, do not let dust drop to it.
   • Care must be taken with the protrusions on both sides when you remove the Pre-filter cover from the filter lid.

2. Remove dust with a vacuum cleaner or water.
   If vacuuming does not seem to sufficiently clean the Pre-filter, gently wash them under the water.
   CAUTION
   If you use water to clean the Pre-filter, dry the Pre-filter in the shade before reinstalling it.

3. Dry off the pre-filter and mount it in the pre-filter frame. Then, combine the pre-filter frame with the cover, insert the cover into the lower hanger and upper hook precisely, then close the cover.

4. Press and hold the Airflow speed button on the control panel to reset the filter usage.

Filter cleaning and replacement cycle

Troubleshooting

Before contacting the customer service center, please attempt the following solutions. All other servicing should be done by Coway authorized service center.

No air is blowing out from the air outlet

product.

Airflow speed from the air outlet is significantly low

cycle, and then clean or replace the filter if

The pollution level does not change

after operating the air purifier for more than
Check 2| Dpolelusttehdeepnovlliurotinomnelenvte?l remain ‘Good’ more than an hour when operating the air purifier in a
Solution| Adjust the pollution sensor’s sensitivity. (P. 12)

A bad smell comes out from the air outlet

cycle, and then clean or replace the filter if

Limited Warranty

LIMITED WARRANTY (USA/CANADA/MEXICO)

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND COWAY TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should the motor or other electronic parts of Coway’s product fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, Coway will at its option repair or replace the part and/or the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, Canada and Mexico. Proof of original retail purchase and the video of the issue are required to obtain warranty service under this Limited Warranty.

Filter excluded
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• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new or remanufactured.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts. Therefore, the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THIS LIMITED WARRANTY DOES NOT COVER

• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.
• Failure of the product to perform during power failures and interrupted or inadequate electrical service.
• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the owner’s manual of the product.
• Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
• Damage or failure caused by unauthorized modification or alteration, or use for other than the intended purpose.
• Damage or failure of fan caused during the shipment or by misuse of the customer.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products which are not approved by Coway.
• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship on the motor or other electronic parts and is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, discounted, or refurbished product.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation.
• Increases in utility costs and additional utility expenses.
• Repairs when the product is used for other than normal and usual household use (e.g., commercial use, in offices and recreational facilities) or contrary to the instructions outlined in the product’s owner’s manual.
• Costs associated with removal of the product from your home for repairs.
• The removal and reinstallation of the product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including the owner’s and installation manuals of Coway.
• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not approved or specified by Coway.
• The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE
Please contact Coway at 1-800-285-0982 between 8:00am and 5:00pm PT, Monday through Friday, to speak with an authorized representative of Coway. Your warranty claim file will be opened, and you will be instructed to send the proof of purchase, video footage showing the alleged defect and the product to the address designated by the representative. Within 45 days from its receipt of said proof, video footage and the product, Coway will either (i) send you the repaired or replaced product at no charge to you or (ii) send you your original product at your costs if your warranty claim is denied, which will be promptly notified by Coway. THE PROOF OF PURCHASE, VIDEO FOOTAGE AND THE PRODUCT SHALL BE RECEIVED BY COWAY WITHIN 30 DAYS AFTER YOUR WARRANTY CLAIM FILE IS OPENED.

• For additional product information, please visit Coway’s website at
• http://www.cowaymega.com
• For further assistance, please write:
• Coway USA, Inc. 4221 Wilshire Blvd., STE 210
• Los Angeles, CA 90010

PROCEDURE FOR RESOLVING DISPUTES
ALL DISPUTES BETWEEN YOU AND COWAY ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND COWAY ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “Coway” mean Coway USA, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify Coway in writing at least 30 days in advance of initiating the arbitration by sending a letter to Coway at Coway USA, Inc., Attn: Legal Department- Arbitration, 4221 Wilshire Blvd., STE 210, Los Angeles, CA 90010. You and Coway agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and Coway are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period after sending written notice to Coway, you and Coway agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and Coway shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and Coway shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or Coway must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to Coway at Coway USA, Inc., Attn: Legal Department- Arbitration, 4221 Wilshire Blvd., STE 210, Los Angeles, CA 90010. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. If you prevail in the arbitration, Coway will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse Coway for all monies previously disbursed by it which are otherwise your obligation to pay under the AAA Rules.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in- person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor Coway can require the other to participate in an arbitration proceeding. To opt out, you must send notice to Coway no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to info@cowaymega.com with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-285-0982. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found on the product. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

CONTACT

• 4221, Wilshire Blvd. #210,
• Los Angeles, CA 90010
• 1- 800-285-0982
• www.cowaymega.com.

Online Manual

• Scan the QR code or visit the website for the full version of the manual.
• cowaymega.com/pages/air-purifiers.

Product Registration

• To register the product warranty.
• Scan the QR code or visit the website.
• cowaymega.com/warranty-registration.

References

• AAA Consumer | ADR.org
• Cowaymega - Air Purifiers, Water Filters & Bidet Toilet Seats
• Shop Green True HEPA Air Purifiers | Coway Airmega Air Purifiers – Cowaymega
• Warranty & Registration Information for Airmega, Aquamega & Bidetmega – Cowaymega
• Cowaymega - Air Purifiers, Water Filters & Bidet Toilet Seats

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