DELL Precision 7550 Mobile Workstation User Guide

DELL Precision 7550 Mobile Workstation

• NOTE: A NOTE indicates important information that helps you make better use of your product.
• CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
• WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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Set up your computer

Steps

1. Connect the power cable.

2. Press the power button.

3. Finish Windows system setup.
   Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:

   • Connect to a network for Windows updates.
     NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.

   • If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.

   • On the Support and Protection screen, enter your contact details.

4. Locate and use Dell apps from the Windows Start menu—Recommended.

Table 1. Locate Dell apps

Chassis overview

Topics:

• Display view
• Right view
• Left view
• Palmrest view
• Back view
• Bottom view
• Keyboard shortcuts

Display view
Display view with RGB camera

1.  Microphone
2. Camera
3. Camera LED
4. Microphone
5. Display
6. Battery status light / Diagnostic light

Display view with IR camera

1. Microphone
2. IR camera sensor
3. Camera
4. Camera LED
5. Microphone
6. Proximity sensor
7. Display
8. Battery status light / Diagnostic light

Right view

1. SD card reader
2. Headset/Microphone port
3. USB 3.2 Gen 1 Type-A port
4. USB 3.2 Gen 1 Type-A port with PowerShare
5. Wedge-shaped lock slot

Left view

1.  USB 3.2 Gen 2 Type-C Thunderbolt 3 port
2. USB 3.2 Gen 2 Type-C Thunderbolt 3 port
3. Smart card-reader (optional)

Palmrest view

1. Camera shutter
2. Power button with optional fingerprint reader
3. Touchpad

NOTE: The power button in your laptop comes without backlit property.

Back view

1. Mini DisplayPort 1.4
2. HDMI 2.0 port
3. Network port
4. Power adapter port

Bottom view

1. Service tag label
2. Fan vent

Keyboard shortcuts

NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations.

Table 2. List of keyboard shortcut keys

unlocked Fn keys.
Fn+F1 – Audio Volume Mute| Temporarily mutes/unmutes the audio. The audio level before muting is returned after unmuting.
Fn+F2 – Audio Volume Down/Decrease| Decreases the audio volume until minimum/off is reached.
Fn+F3 – Audio Volume Up/Increase| Increases the audio volume until maximum is reached.
Fn+F4 – Microphone Mute| Silences the on-board microphone so it cannot record audio. There is an LED on the F4 function key that notifies the user of the state of this feature:

Table 2. List of keyboard shortcut keys (continued)

●    LED on = microphone muted and unable to record audio

Fn+F5—KB Illumination/Backlight| Determines the Keyboard Illumination/Backlight brightness level. The hot key cycles through the following brightness states when pressed: Disabled, Dim, Bright. For more detail, see Keyboard Illumination/Backlight section.
Fn+F6—Brightness  Decrease| Decreases the stepping of LCD brightness for each press until minimum is reached. For details, see the LCD Brightness section.
Fn+F7—Brightness Increase| Increases the stepping of LCD brightness for each press until maximum is reached. For details, see the LCD Brightness section.
Fn+F8 – LCD and Projector display| Determines video output to LCD and external Video devices when attached and displays present.
Fn+F9 – Scroll Lock| Used as Scroll Lock key.
Fn+F10 – Print screen| It is used as Print Screen key
Fn+F11 – Home| It is used as Home key.
Fn+F12 – End| It is used as End key
Fn+RightCtrl – Context Menu| It is used as Context Menu key. (a.k.a. Right- Click menu)
Fn+Up arrow| It is used to scroll page up.
Fn+Down arrow| It is used to scroll page down.
Fn+B – Pause/Break| It is used as Pause/Break key. Specifically, Fn+B = Pause and Fn+Ctrl+B = Break.

Technical specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.

Topics

• Processors
• Chipset
• Operating system
• Memory
• Storage
• Audio and Speaker
• Graphics and Video controller
• Media-card reader
• Communications
• Ports and connectors
• Power adapter
• Battery
• Dimensions and weight
• Keyboard
• Touchpad
• Fingerprint reader
• Display
• Camera
• Security
• Service and support
• Operating and storage environment

Processors

Table 3. Processors

Processors| Wattage| Core count| Threa d count| Speed| Cache| Integrated graphics
---|---|---|---|---|---|---
10th Generation Intel Core

i5-10400H, vPro

| 45 W| 4| 8| 2.60 GHz to 4.60 GHz| 8 MB| Intel UHD Graphics 630
10th Generation Intel Core

i7-10750H

| 45 W| 6| 12| 2.60 GHz to 5.0 GHz| 12 MB| Intel UHD Graphics 630
10th Generation Intel Core

i7-10850H, vPro

| 45 W| 6| 12| 2.70 GHz to 5.1 GHz| 12 MB| Intel UHD Graphics 630
10th Generation Intel Core

i7-10875H, vPro

| 45 W| 8| 16| 2.30 GHz to 5.10 GHz| 16 MB| Intel UHD Graphics 630

Table 3. Processors (continued)

Processors| Wattage| Core count| Threa d count| Speed| Cache| Integrated graphics
---|---|---|---|---|---|---
10th Generation Intel Core

i9-10885H, vPro

| 45 W| 8| 16| 2.40 GHz to 5.30 GHz| 16 MB| Intel UHD Graphics 630
Intel Xeon

W-10855M, vPro

| 45 W| 6| 12| 2.80 GHz to 5.10 GHz| 12 MB| Intel UHD Graphics P630
Intel Xeon

W-10885M, vPro

| 45 W| 8| 16| 2.40 GHz to 5.30 GHz| 16 MB| Intel UHD Graphics P630

Chipset

Table 4. Chipset

Operating system

Your Precision 7550 supports the following operating systems:

• Windows 10 Home (64-bit)
• Windows 10 Professional (64-bit)
• Windows 10 Enterprise (64-bit)
• Windows 10 Pro Education (64-bit)
• Windows 10 Pro China (64-bit)
• Windows 10 Pro for Workstations (64-bit)
• Red Hat Enterprise Linux 8.2 (Certification Only)
• Ubuntu 18.04 SP1

Memory
The following table lists the memory specifications of your Precision 7550:

Table 5. Memory specifications

Table 5. Memory specifications (continued)

●    16 GB, 1 x 16 GB, DDR4, 2666 MHz, ECC, SODIMM

●    16 GB, 2 x 8 GB, DDR4, 2666 MHz, ECC, SODIMM

●    32 GB, 1 x 32 GB, DDR4, 2666 MHz, ECC, SODIMM

●    32 GB, 2 x 16 GB, DDR4, 2666 MHz, ECC, SODIMM

●    32 GB, 4 x 8 GB, DDR4, 2666 MHz, ECC, SODIMM

●    64 GB, 4 x 16 GB, DDR4, 2666 MHz, ECC, SODIMM

●    128 GB, 4 x 32 GB, DDR4, 2666 MHz, ECC, SODIMM

●    8 GB, 1 x 8 GB, DDR4, 2933 MHz, ECC, SODIMM

●    16 GB, 1 x 16 GB, DDR4, 2933 MHz, ECC, SODIMM

●    16 GB, 2 x 8 GB, DDR4, 2933 MHz, ECC, SODIMM

●    32 GB, 1 x 32 GB, DDR4, 2933 MHz, ECC, SODIMM

●    32 GB, 2 x 16 GB, DDR4, 2933 MHz, ECC, SODIMM

●    32 GB, 4 x 8 GB, DDR4, 2933 MHz, ECC, SODIMM

●    64 GB, 4 x 16 GB, DDR4, 2933 MHz, ECC, SODIMM

●    128 GB, 4 x 32 GB, DDR4, 2933 MHz, ECC, SODIMM

●    8 GB, 1 x 8 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    16 GB, 1 x 16 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    16 GB, 2 x 8 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    32 GB, 1 x 32 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    32 GB, 2 x 16 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    32 GB, 4 x 8 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    64 GB, 4 x 16 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    128 GB, 4 x 32 GB, DDR4, 2933 MHz, Non-ECC, SODIMM

●    8 GB, 1 x 8 GB, DDR4, 3200 MHz SuperSpeed, Non-ECC, SODIMM

●    16 GB, 1 x 16 GB, DDR4, 3200 MHz SuperSpeed, Non- ECC, SODIMM

●    16 GB, 2 x 8 GB, DDR4, 3200 MHz SuperSpeed, Non-ECC, SODIMM

●    32 GB, 4 x 8 GB, DDR4, 3200 MHz SuperSpeed, Non- ECC, SODIMM

●    64 GB, 4 x 16 GB, DDR4, 3200 MHz SuperSpeed, Non- ECC, SODIMM

Storage

Your computer supports the following configurations:

• M.2 2230, solid-state drive (class 35)
• M.2 2280, solid-state drive (class 40)
• M.2 2280, solid-state drive (class 50)

The primary drive of your computer varies with the storage configuration.

Table 6. Storage specifications

to 256 GB
M.2 2280, Gen 3 PCIe x4 NVMe, Class 40 solid-state drive| Gen 3 PCIe NVMe| Up to 2 TB
M.2 2280, Gen 3 PCIe x4 NVMe, Class 50 solid-state drive| Gen 3 PCIe NVMe| Up to 1 TB
M.2 2280, Gen 3 PCIe x4 NVMe, Class 40 SED solid- state drive| Gen 3 PCIe NVMe| Up to 1 TB

Audio and Speaker

The following table lists the audio specifications of your Precision 7550.

Table 7. Audio specifications

Graphics and Video controller

Table 8. Integrated graphics specifications

Controller| External display support| Memory size| Processor
---|---|---|---
Intel UHD Graphics 630| mDP/HDMI/Type-C| Shared system memory| 10th Generation Intel Core i5/i7/i9
Intel UHD Graphics P630| mDP/HDMI/Type-C| Shared system memory| Intel Xeon

Table 9. Discrete graphics specifications

Controller| External display support| Memory size| Memory Type
---|---|---|---
NVIDIA Quadro T1000| mDP/HDMI/Type-C| 4 GB| GDDR6
NVIDIA Quadro T2000| mDP/HDMI/Type-C| 4 GB| GDDR6
NVIDIA Quadro RTX3000| mDP/HDMI/Type-C| 6 GB| GDDR6
NVIDIA Quadro RTX4000| mDP/HDMI/Type-C| 8 GB| GDDR6
NVIDIA Quadro RTX5000| mDP/HDMI/Type-C| 16 GB| GDDR6

Media-card reader

The following table lists the media cards supported by your Precision 7550.

Table 10. Media-card reader specifications

●    Secure Digital High Capacity (SDHC)

●    Secure Digital Extended Capacity (SDXC)

  NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer.

Communications

Ethernet

Table 11. Ethernet specifications

Wireless LAN module

Table 12. Wireless LAN module specifications

Table 12. Wireless LAN module specifications (continued)

●    Wi-Fi 5 (WiFi 802.11ac)

●    Wi-Fi 6 (WiFi 802.11ax)

Encryption| ●    64-bit/128-bit WEP

●    AES-CCMP

●    TKIP

Bluetooth| Bluetooth 5.1

WWAN module

Table 13. WWAN module specifications

20, 25, 26, 28, 29,

30, 32, 38, 39, 40, 41, 42, 43, 46, 66)

●    HSPA+ (1, 2, 4, 5, 6, 8, 9,19)

Network standards| ●    LTE FDD/TDD

●    WCDMA/HSPA+

●    GPS/GLONASS/Beidou/Galileo

Host interface| USB 3.2 Gen 1/ USB 2.0
Power supply| DC 3.135 V to 4.4 V, Typical 3.3 V
Antenna connector| ●    WWAN Main Antenna x 1

●    WWAN Diversity Antenna x 1

●    4 x 4 MIMO Antenna x 2

• NOTE: WWAN configuration not available with computers with IR camera.

Ports and connectors

Table 14. Ports and connectors

External:
Network| 1 RJ-45 port 10/100/1000 Mbps
USB| ●    1 USB 3.2 Gen 1 Type-A port

●    1 USB 3.2 Gen 1 Type-A port with PowerShare

●    2 USB 3.2 Gen 2 Type-C Thunderbolt 3 ports

Audio| 1 Universal audio Jack
Video| 1 HDMI 2.0 port, 1 Mini DisplayPort 1.4* UMA with HBR2
Memory card reader| 1 SD 6.0

Table 14. Ports and connectors (continued)

Internal:
M.2| ●    Three PCIe expansion card slots

●    Two SATA M.2 2280 slot for solid-state drive

●    Three NVMe M.2 2280 slot for solid-state drive

NOTE: To learn more about the features of different types of M.2 cards, see the knowledge base article SLN301626.

Power adapter

Table 15. Power adapter specifications

in.)
Weight| 1.28 lbs/ 0.58 kg
Input voltage| 100 VAC x 240 VAC
Input frequency| 50 Hz x 60 Hz
Input current (maximum)| 2.34 A
Output current (continuous)| 9.23 A
Rated output voltage| 19.50 VDC
Temperature range:|
 | Operating| 0°C to 40°C (32°F to 104°F)
 | Storage| -40°C to 70°C (-40°F to 158°F)

Battery

Table 16. Battery specifications

Table 16. Battery specifications (continued)

°F)

| 0 °C to 60 °C (32 °F to 140

°F)

| 0 °C to 60 °C (32 °F to 140

°F)

 | Storage| –20 °C to 60 °C (-4 °F to 140°F)| –20 °C to 60 °C (-4 °F to 140°F)| –20 °C to 60 °C (-4 °F to 140°F)
Operating time| Varies depending on operating conditions and can significantly reduce under certain power- intensive conditions.| Varies depending on operating conditions and can significantly reduce

under certain power-intensive conditions.

| Varies depending on operating conditions and can significantly reduce

under certain power-intensive conditions.

Charging time (approximate)| Express Charge Method:

●    0 – 15°C maximum allowable charge time from 0 to 100% RSOC is 4 hours

●    16 – 45°C normal express charge¹

●    46 – 50°C maximum allowable charge time from 0 to 100% RSOC is 3 hours

NOTE: 0 to 80% RSOC

in 60 minutes; 0 to 100% RSOC in 120 minutes

Standard Charge/ Predominately AC User Charge Method

●    0 – 15°C maximum allowable charge time from 0 to 100% RSOC is 4 hours

●    16 – 50°C maximum allowable charge time from 0 to 100% RSOC is 3 hours

Express Charge Boost Charge Method (Fast Charge for Initial 35%)

●    16 – 45°C target charge time from 0 to 35% RSOC is 20mins for Accelerated Charge

| Express Charge Method:

●    0 – 15°C maximum allowable charge time from 0 to 100% RSOC is 4 hours

●    16 – 45°C normal express charge¹

●    46 – 50°C maximum allowable charge time from 0 to 100% RSOC is 3 hours

NOTE: 0 to 80% RSOC

in 60 minutes; 0 to 100% RSOC in 120 minutes

Standard Charge/ Predominately AC User Charge Method

●    0 – 15°C maximum allowable charge time from 0 to 100% RSOC is 4 hours

●    16 – 50°C maximum allowable charge time from 0 to 100% RSOC is 3 hours

Express Charge Boost Charge Method (Fast Charge for Initial 35%)

●    16 – 45°C target charge time from 0 to 35% RSOC is 20mins for Accelerated Charge

| Standard Charge/ Predominately AC User Charge Method

●    0 – 15°C maximum allowable charge time from 0 to 100% RSOC is 4 hours

●    16 – 50°C maximum allowable charge time from 0 to 100% RSOC is 3 hours

Life span (approximate)| 300 discharge/charge cycles| 300 discharge/charge cycles| 1000 discharge/charge cycles
Coin-cell battery| Supported| Supported| Supported

Table 16. Battery specifications (continued)

operating conditions and can significantly reduce

under certain power-intensive conditions.

| Varies depending on operating conditions and can significantly reduce

under certain power-intensive conditions.

Dimensions and weight

Table 17. Dimensions and weight

Height:
 | Front| 25.00 mm (00.98 in.)
 | Rear| 27.36 mm (1.08 in.)
Width| 360.00 mm (14.17 in.)
Depth| 242.00 mm (9.53 in.)
Weight (starting at)| 2.45 kg (5.42 lb)

NOTE: The weight of your computer depends on the configuration ordered and the manufacturing variability.

Keyboard

Table 18. Keyboard specifications

●    United Kingdom: 102 keys

●    Japan: 105 keys

Size| X=18.70 mm key pitch Y=18.05 mm key pitch
Shortcut keys| Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key.

NOTE: You can define the primary behavior of the function keys (F1–F12) changing Function Key Behavior in BIOS setup program.

Touchpad

Table 19. Touchpad specifications

Fingerprint reader

The following table lists the fingerprint-reader specifications of your Precision 7550.

Table 20. Fingerprint reader on power button specifications

●    Y: 88 / 100

Fingerprint-reader sensor| ●    Horizontal: 8.40 mm x 6.90 mm

●    Vertical: 8.40 mm x 5.25 mm

Table 21. Fingerprint reader on palmrest specifications

Display

The following table lists the display specifications of your Precision 7550.

Table 22. Display specifications

Description| Option one| Option two| Option three| Option four| Option five
---|---|---|---|---|---
Display type| 15.6 in. Full High Definition (FHD)| 15.6 in. Full High Definition (FHD)| 15.6 in. Full High Definition (FHD)| 15.6 in. Ultra High Definition (UHD)| 15.6 in. Ultra High Definition (UHD)
Display-panel technology| WVA (Wide view angle )| WVA (Wide view angle )| WVA (Wide view angle )| HDR400| HDR600

Table 22. Display specifications (continued)

Description| Option one| Option two| Option three| Option four| Option five
---|---|---|---|---|---
Display-panel dimensions (active area):|  |  |  |  |
 | Height| 193.59 mm (7.62 in.)| 193.59 mm (7.62 in.)| 193.59 mm (7.62 in.)| 193.59 mm (7.62 in.)| 193.59 mm (7.62 in.)
 | Width| 344.16 mm (13.55 in.)| 344.16 mm (13.55 in.)| 344.16 mm (13.55 in.)| 344.16 mm (13.55 in.)| 344.16 mm (13.55 in.)
 | Diagonal| 394.87 mm (15.60 in.)| 394.87 mm (15.60 in.)| 394.87 mm (15.60 in.)| 394.87 mm (15.55 in.)| 394.87 mm (15.55 in.)
Display-panel native resolution| 1920 x 1080| 1920 x 1080| 1920 x 1080| 3840 x 2160| 3840 x 2160
Luminance (typical)| 220 nits| 500 nits| 500 nits| 500 nits| 600 nits
Megapixels| 2.07| 2.07| 2.07| 8.29| 8.29
Color gamut| 45% NTSC| 100% DCIP3| 100% DCIP3| 100% Adobe| 100% Adobe
Pixels Per Inch (PPI)| 141| 141| 141| 282| 282
Contrast ratio (typ)| 600:01| 600:01| 600:01| 1500:1| 6000:1
Response time (max)| 35 ms| 35 ms| 35 ms| 35 ms| 35
Refresh rate| 60 Hz| 60 Hz| 60 Hz| 60 Hz| 60
Horizontal view angle| +/- 80 degrees(min)| +/- 80 degrees(min)| +/- 80

degrees(min)

| +/- 80

degrees(min)

| +/- 80

degrees(min)

Vertical view angle| +/- 80 degrees(min)| +/- 80 degrees(min)| +/- 80

degrees(min)

| +/- 80

degrees(min)

| +/- 80

degrees(min)

Pixel pitch| 0.18 x 0.18 mm| 0.18 x 0.18 mm| 0.18 x 0.18 mm| 0.090 x 0.090

mm

| 0.090 x 0.090

mm

Power consumption (maximum)| 4.20 W| 7.2 W| 7.4 W| 10 W| 18 W
Anti-glare vs glossy finish| Anti-glare| Anti-glare| Anti-glare| Anti-glare| Anti-glare
Touch options| No| No| Yes| No| No

Camera

Table 23. Camera specifications

●    HD RGB camera

Table 23. Camera specifications (continued)

Security

Table 24. Security

TCG Certified, TCG Certificatication for TPM (Trusted Computing Group)
Firmware TPM| Supported
Chassis lock slot and loop support| Yes, wedge-shaped lock slot
Finger print Reader| Two Optional fingerprint reader

●    on Power button

●    FIPS fingerprint reader in the palmrest

Optional Security Hardware Authentication Bundles| ●    Touch Fingerprint Reader (in Power Button) with Control Vault 3.0 Advanced Authentication with FIPS 140-2 Level 3 Certification

●    Contacted Smart Card and Control Vault 3 Advanced Authentication with FIPS 140-2 Level 3 Certification

●    Touch Fingerprint Reader (in Power Button), Contacted Smart Card, and Control Vault 3 Advanced Authentication with FIPS 140-2 Level 3 Certification

●    Touch Fingerprint Reader in Power Button, Contacted Smart Card, Contactless Smart Card, NFC, and Control Vault 3 Advanced Authentication with FIPS 140-2 Level 3 Certification

●    Optional Face IR camera (Windows Hello compliant) with Proximity Sensor

Service and support

Table 25. Warranty

Warranty

3 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis
4 Years Hardware Service with Onsite/In-Home Service after Remote Diagnosis
5 Years Hardware Service with Onsite/In-Home Service after Remote Diagnosis
3 Years ProSupport with Next Business Day Onsite Service
4 Years ProSupport with Next Business Day Onsite Service
5 Years ProSupport with Next Business Day Onsite Service
3 Years ProSupport Plus with Next Business Day Onsite Service
4 Years ProSupport Plus with Next Business Day Onsite Service
5 Years ProSupport Plus with Next Business Day Onsite Service

Table 26. Accidental damage services

Accidental Damage Services

3 Years Accidental Damage Service
4 Years Accidental Damage Service
5 Years Accidental Damage Service

Operating and storage environment

This table lists the operating and storage specifications of your Precision 7550. Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Table 27. Computer environment

condensing)
Vibration (maximum)*| 0.66 GRMS| 1.30 GRMS
Shock (maximum)| 140 G†| 160 G†
Altitude range| -15.2 m to 3048 m (4.64 ft to 5518.4 ft)| -15.2 m to 10668 m (4.64 ft to 19234.4

ft)

  CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.

• Measured using a random vibration spectrum that simulates user environment.
• Measured using a 2 ms half-sine pulse.

Software

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

• Downloading Windows drivers

Downloading Windows drivers

Steps

1. Turn on the notebook.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your notebook, and then click Submit.
   NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your notebook.

6. Scroll down the page and select the driver to install.

7. Click Download File to download the driver for your notebook.

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the driver file icon and follow the instructions on the screen.

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system configuration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Topics:

• Boot menu
• Navigation keys
• Boot Sequence
• BIOS setup
• Updating the BIOS in Windows
• System and setup password

Boot menu
Press when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS. The options are:

• UEFI Boot Devices:
  • Windows Boot Manager
  • UEFI Hard Drive
  • Onboard NIC (IPV4)
  • Onboard NIC (IPV6)
• Pre-Boot Tasks:
  • BIOS Setup
  • Diagnostics
  • BIOS Update
  • SupportAssist OS Recovery
  • BIOS Flash Update – Remote
  • Device Configuration

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system.

Keys / Navigation

• Up arrow Moves to the previous field.
• The down arrow Moves to the next field.
• Enter Select a value in the selected field (if applicable) or follow the link in the field.
• Spacebar Expands or collapses a drop-down list, if applicable.
• Tab Moves to the next focus area.
• Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.

Boot Sequence

Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key.
  • The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• SX Drive

NOTE: XXXX denotes the SATA drive number.

• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics

NOTE: Choosing Diagnostics, displays the SupportAssist diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen.

BIOS setup
NOTE: Depending on the tablet laptop and its installed devices, the items listed in this section may or may not appear.

Overview
Table 28. Overview

your computer.

The options are:

●    System Information

○    BIOS version

○    Service Tag

○    Asset Tag

○    Manufacture Date

○    Ownership Date

○    Express Service Code

○    Ownership Tag

○    Signed Firmware Update

●    Battery

○    Primary

○    Battery State

○    Health

○    AC Adapter

●    Processor Information

○    Processor Type

○    Maximum Clock Speed

○    Minimum Clock Speed

○    Current Clock Speed

○    Core Count

○    Processor ID

○    Processor L2 Cache

○    Processor L3 Cache

○    Microcode Version

○    Intel Hyper-Threading Capable

○    64-Bit Technology

●    Memory Configuration

○    Memory Installed

○    Memory Available

○    Memory Speed

○    Memory Channel Mode

○    Memory Technology

○    DIMM_Slot 1

○    DIMM_Slot 2

●    Device Information

○    Panel Type

○    Video Controller

○    Video Memory

○    Wi-Fi Device

○    Native Resolution

○    Video BIOS Version

○    Audio Controller

○    Bluetooth Device

○    LOM MAC Address

Boot configuration

Table 29. Boot configuration

attempts to find an operating system.

The options are:

●    Windows Boot Manager

●    UEFI Hard Drive

●    Onboard NIC (IPV4)

●    Onboard NIC (IPV6)

NOTE: Legacy Boot mode is not supported on this platform.

Secure Boot| Secure Boot helps ensure your system boots using only validated boot software.

Table 29. Boot configuration (continued)

NOTE: The system has to be in UEFI boot mode to enable

Enable Secure Boot.

Secure Boot Mode| Changes to the Secure Boot operation mode modifies the behavior of Secure Boot to allow evaluation of UEFI driver signatures.

The options are:

●    Deployed Mode —By default, this option is enabled.

●    Audit Mode

Expert Key Management| Allows you to enable or disable Expert Key Management. Enable Custom Mode —By default, this option is disabled. The Custom Mode Key Management options are:

●    PK —By default, this option is enabled.

●    KEK

●    db

●    dbx

Integrated Devices

Table 30. Integrated device options

date and time takes effect immediately.
Camera| Allows you to enable or disable camera.

Enable Camera – This option is enabled by default.

Audio| Allows you to turn off all integrated audio. By default, the Enable Audio option is selected.

Allows you to enable or disable the integrated audio or microphone and speaker separately. By default, the Enable Audio option is selected.

The options are:

●    Enable Microphone

●    Enable Internal Speaker

USB Configuration| Allows you to enable or disable the internal or integrated USB configuration.

The options are:

●    Enable USB Boot Support

●    Enable External USB Port

By default, all the options are enabled.

Storage

Table 31. Storage options

integrated SATA hard drive controller.

The options are:

●    Disabled

●    AHCI

●    RAID On —By default, the RAID On option is enabled.

NOTE: SATA is configured to support RAID mode.

Storage Interface| Allows you to enable or disable various drives on board. The options are:

●    M.2 PCIe SSD-1

●    M.2 PCIe SSD-0

By default, all the options are enabled.

SMART Reporting| This field controls whether hard drive errors for integrated drives are reported during system startup. This technology is part of the Self Monitoring Analysis and Reporting Technology (SMART)

specification. By default, the Enable SMART Reporting option is disabled .

Drive Information| Provides information about drive type and device.

Video

Table 32. Video options

battery and AC power.

The options are:

●    Brightness on battery power – By default, set to 50.

●    Brightness on AC power – By default, set to 100.

Switchable Graphics| This option enables or disables switchable graphics technology such as NVIDIA Optimus and AMD PowerExpress.

It should only be enabled for Windows 7 and later versions of Windows or the Ubuntu OS. This feature is not applicable in other operating system.

The Enable Dock Display port enables the docking station or the display port interface to drive an external port displaywhen Switchable Graphics is enabled and running from the integrated graphics controller.

The options are:

●    Enable Switchable Graphics – By default

●    Graphics special mode

●    Enable Dock Display port

Connection options

Table 33. Connection

allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available.

The options are:

●    Disabled

●    Enabled

●    Enabled with PXE – This option is enabled by default.

Wireless Device Enable| Allows you to enable or disable the internal wireless devices. The options are:

●    WLAN

●    Bluetooth

Both the options are enabled by default.

Enable UEFI Network Stack| Allows you to control the onboard LAN controller. It allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available.

Enable UEFI Network Stack – This option is enabled by default.

Power management

Table 34. Power Management

power usage hours. The options are:

●    Adaptive —enabled by default

●    Standard

●    ExpressCharge

●    Primarily AC Use

●    Custom

NOTE: If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

Advanced Configuration| This option enables you to maximize the battery health.

By default, the Enable Advanced Battery Charge Mode option is disabled.

NOTE: The user can charge battery using feature Beginning of Day and Work Period.

By default, Work Period is disabled.

Use ExpressCharge for accelerated battery charging.

Peak Shift| Allows the system to run on battery during peak power usage hours.

Peak Shift – By default, this option is disabled.

NOTE: The user can:

●    Prevent AC power between certain times of the day using Peak Shift Start , Peak Shift End , and Peak Shift Charge Start.

Thermal Management| Allows cooling of fans and the processor heat management to adjust system performance, noise, and temperature.

The options are:

●    Optimized —enabled by default

●    Cool

●    Quiet

●    Ultra Performance

USB Wake Support| Enable USB Wake **** Allows you to enable USB devices to wake the system from standby mode.

Support ** By default, the option Enable USB Wake Support** is disabled.

Wake on Dell Allows you to connect a Dell USB-C Dock to wake the system from

USB-C Dock standby mode.

By default, the option Wake on Dell USB-C Dock is enabled.

NOTE: These features are only functional when the AC power adapter is connected. If the AC power adapter is removed before Standby, the BIOS removes power from all USB ports to conserve battery power.

Block Sleep| This option enables you to block entering to sleep (S3) mode in the operating system environment. By default, the Block Sleep option is disabled.

NOTE: When Block Sleep is enabled, the system does not go to sleep. Intel Rapid Start gets disabled automatically, and the operating system power option remains blank if it is set to Sleep.

Lid Switch| Allows you to disable the lid switch. The options are:

●    Enable Lid Switch —enabled by default

●    Power On Lid Open —enabled by default

Intel Speed Shift technology| Allows you to enable or disable the Intel Speed Shift Technology support. By default, Intel Speed Shift technology is enabled. Enabling this option allows the operating system to select appropriate processor performance.

Security

Table 35. Security

Module (TPM). The options are:

●    TPM 2.0 Security On —This option is enabled by default.

●    PPI Bypass for Enable Commands

●    PPI Bypass for Disable Commands

●    PPI Bypass for Clear Command

●    Attestation Enable —This option is enabled by default.

●    Key Storage Enable —This option is enabled by default.

Table 35. Security (continued)

●    Clear

●    TPM State —This option is enabled by default.

Intel Software Guard Extensions| Provides a secure environment for running code or storing sensitive information in the context of the main operating system and sets enclave reserve memory size.

Intel SGX

The options are:

●    Disabled

●    Enabled

●    Software Control —This option is enabled by default.

SMM Security Mitigation| Allows you to enable or disable additional UEFI SMM Security Mitigation protection.

SMM Security Mitigation – By default, this option is enabled.

Data Wipe on Next Boot| Allows BIOS to queue up data wipe cycle for storage devices connected to the motherboard on the next reboot.

Start Data Wipe – By default, this option is disabled.

NOTE: Secure Wipe operation deletes information in a way that it cannot be reconstructed.

Absolute| This field allows you to Enable, Disable, or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute® Software.

The options are:

●    Enable Absolute —This option is enabled by default.

●    Disable Absolute

●    Permanently Disable Absolute

UEFI Boot Path Security| Controls whether the system prompts the user to enter the admin password (if set) when booting to a UEFI boot path device from the F12 boot menu.

The options are:

●    Never

●    Always

●    Always Except Internal HDD —This option is enabled by default.

●    Always Except Internal HDD &PXE

Password

Table 36. Security

administrator (admin) password. The entries to set the password are:

●    Enter the old password:

●    Enter the new password:

Press Enter once you enter the new password and again press Enter to confirm the new password.

NOTE: Deleting the admin password deletes the system password (if set). For this reason, you cannot set an admin password if a system password is set. Hence, an admin password has to be set first if the admin password has to be used with the system password.

Table 36. Security (continued)

password. The entries to set password are:

●    Enter the old password:

●    Enter the new password:

Press Enter once you enter the new password and again press Enter to confirm the new password.

Password Configuration| Allows you to configure a password.

Upper Case When enabled, this field reinforces password must contain at least one

Letter **** upper capital letter.

Lower Case When enabled, this field reinforces password must contain at least one

Letter **** lower capital letter.

Digit **** When enabled, this field reinforces password must contain at least one- digit number.

Special **** When enabled, this field reinforces password must contain at least one

Character **** special character.

NOTE: These options by default are disabled.

Minimum **** Defines the number of characters allowed for a password. Min = 4

Characters

Password Bypass| Allows you to bypass the System password, when it is set, during a system restart.

NOTE: This system does not support hard drive password.

The options are:

●    Disabled —This option is enabled by default.

●    Reboot bypass

Password Changes| Allows you to change the system password without the need of an administrator password.

Enable Non-Admin Password Changes – By default, this option is disabled.

NOTE: This system does not support hard drive passwords.

Admin Setup Lockout| Allows the administrator to control how the user can access BIOS setup.

Enable Admin Setup Lockout – By default, this option is disabled.

NOTE:

●    If the admin password is set and Enable Admin Setup Lockout is enabled, you cannot view the BIOS setup (using F2 or F12) without the admin password.

●    If the admin password is set and Enable Admin Setup Lockout is disabled, the BIOS setup can be entered and items that are viewed in Locked mode.

Master Password Lockout| Allows you to disable master password support.

Enable Master Password Lockout – By default, this option is disabled.

NOTE: This system does not support hard drive password.

Update and Recovery

Table 37. Update and recovery

through UEFI capsule update packages.

Enable UEFI Capsule Firmware Updates – By default, this option is enabled.

BIOS Recovery from Hard Drive| Allows you to recover BIOS on the primary hard drive or USB drive in corrupted conditions.

BIOS Recovery from Hard Drive – By default, this option is enabled.

NOTE: BIOS Recovery from hard drives is not available for Self-Encrypting Drives (SED).

BIOS Downgrade| Allows you to control flashing of the system firmware to previous versions.

Allow BIOS Downgrade – By default, this option is enabled.

SupportAssist OS Recovery| Allows you to enable or disable the boot flow for SupportAssist OS Recovery if there are certain system errors.

SupportAssist OS Recovery – By default, this option is enabled.

NOTE: If SupportAssist OS Recovery setup option is disabled, then all the automatic boot flow for SupportAssist OS Recovery tool is disabled.

BIOSConnect| Allows you to recover cloud service operating system if the main operating system and/or local service operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto operating system Recovery Threshold setup.

BIOSConnect – By default, this option is enabled.

Dell Auto OS Recovery Threshold| The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool.

The options are:

●    Off

●    1

●    2 – Default

●    3

System management

Table 38. System management

by IT administrator to uniquely identify a particular system. On an asset tag is set, it cannot be changed.
AC Behavior| Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.

Wake on AC

By default, this option is disabled.

Auto On Time| This setting allows a system to automatically power on for defined days/time. The options are:

●    Disabled – This option is enabled by default.

●    Weekdays

●    Select Days

Keyboard

Table 39. Keyboard

when the system boots.

Enable Numlock

This option is enabled by default.

Fn Lock Options| Allows you to change the function key settings.

Fn Lock Mode

This option is enabled by default. The options are:

●    Lock Mode Standard

●    Lock Mode Secondary – This option is enabled by default.

Keyboard Illumination| Allows you to set keyboard illumination settings using hotkeys + during normal system operation.

The options are:

●    Disabled

●    Dim

●    Bright – This option is enabled by default.

NOTE: The keyboard illumination brightness is set at 100%.

Keyboard Backlight Timeout on AC| This feature defines the timeout value for the keyboard backlight when an AC adapter is plugged in the system.

The options are:

●    5 seconds

●    10 seconds – This option is enabled by default.

●    15 seconds

●    30 seconds

●    1 minute

●    5 minutes

●    15 minutes

●    Never

NOTE: If Never is selected, the backlight stays on always when the system has AC adapter plugged in.

Keyboard Backlight Timeout on Battery| This feature defines the timeout value for the keyboard backlight when the system is running only on battery power.

The options are:

●    5 seconds

●    10 seconds – This option is enabled by default.

●    15 seconds

●    30 seconds

Table 39. Keyboard (continued)

●    5 minutes

●    15 minutes

●    Never

NOTE: If Never is selected, the backlight stays on always when the system is running on battery power.

Pre-boot behavior

Table 40. Pre-boot behavior

adapters with little power capacity are detected.

●    Enable Adapter Warnings —enabled by default

Warnings and Errors| This option causes the boot process to only pause when warnings and errors are detected rather than stop, prompt, and wait for user input. This feature is useful where the system is being remotely managed.

Select one of the following options:

●    Prompt on Warnings and Errors —enabled by default

●    Continue on Warnings

●    Continue on Warnings and Errors

NOTE: Errors deemed critical to the operation of the system hardware always stop the system.

USB-C Warnings| This option enables or disables dock warning messages.

Enable Dock Warning Messages — enabled by default.

Fastboot| This option allows you to configure the speed of UEFI boot process. Select one of the following options:

●    Minimal

●    Thorough —enabled by default

●    Auto

Extend BIOS POST Time| This option allows you to configure the BIOS POST load time. Select one of the following options:

●    0 seconds —enabled by default.

●    5 seconds

●    10 seconds

M o u s e / T o u c hp a d| This option defines how the system handles mouse and touchpad input. Select one of the following options:

●    Serial Mouse

●    PS/2 Mouse

●    Touchpad and PS/2 Mouse —enabled by default.

Virtualization support

Table 41. Virtualization Support

system can run on a Virtual Machine Monitor (VMM). By default, the Enable Intel Virtualization Technology (VT) option is enabled.
VT for Direct I/O| This option specifies whether the system can perform Virtualization technology for direct I/O; an Intel method for virtualization for memory map I/O. By default, the Enable Intel VT for Direct I/O option is enabled.

Performance

Table 42. Performance

all cores enabled. The default value is set to maximum number of cores.

●    All Cores — This option is enabled by default.

●    1

●    2

●    3

Intel SpeedStep| This feature allows the system to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production.

Enable Intel SpeedStep

This option is enabled by default.

C-States Control| This feature allows you to enable or disable the CPU’s ability to enter and exit low-power states.

Enable C-state control

This option is enabled by default.

Intel Turbo Boost Technology| This option allows you to enable or disable the Intel TurboBoost mode of the processor.

Enable Intel Turbo Boost Technology

This option is enabled by default.

Intel Hyper-Threading Technology| This option allows you to enable or disable the HyperThreading in the processor.

Enable Intel Hyper-Threading Technology

This option is enabled by default.

System logs

Table 43. System Logs

Clear BIOS Event Log

Table 43. System Logs (continued)

●    Keep – This option is enabled by default.

●    Clear

Thermal Event Log| Allows you to either keep and clear the Thermal event log.

Clear Thermal Event Log

The options are:

●    Keep – This option is enabled by default.

●    Clear

Power Event Log| Allows you to either keep and clear the Power event log.

Clear Power Event Log

The options are:

●    Keep – This option is enabled by default.

●    Clear

Updating the BIOS in Windows

Prerequisites
It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power before initiating a BIOS update.

About this task
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed.
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Base Article:
https://www.dell.com/support/kbdoc/000134415/.

Steps

1. Restart the computer.
2. Go to Dell.com/support.
   • Enter the Service Tag or Express Service Code and click Submit.
   • Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
5. NOTE: Choose the appropriate category to reach the product page.
6. Select your computer model and the Product Support page of your computer appears.
7. Click Get drivers and click Drivers and Downloads. The Drivers and Downloads section opens.
8. Click Find it myself.
9. Click BIOS to view the BIOS versions.
10. Identify the latest BIOS file and click Download.
11. Select your preferred download method in the Please select your download method below window, click Download File. The File Download window appears.
12. Click Save to save the file on your computer.
13. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known, this can result in data loss or an unnecessary operating system reinstall. For more information about this subject, see the Knowledge Article: Updating the BIOS on Dell Systems With BitLocker Enabled

Updating your system BIOS using a USB flash drive

About this task
If the system cannot load into Windows, but there is still a need to update the BIOS, download the BIOS file using another system and save it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB flash drive. Please refer to the following article for further details on How to Create a Bootable USB Flash Drive using the Dell Diagnostic Deployment Package (DP)

Steps

1. Download the BIOS update . EXE file to another system.
2. Copy the file e.g. O9010A12.EXE onto the bootable USB flash drive.
3. Insert the USB flash drive into the system that requires the BIOS update.
4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and click Enter.
6. The system will boot to a Diag C:> prompt.
7. Run the file by typing the full filename, for example, O9010A12.exe and press Enter.
8. The BIOS Update Utility will load. Follow the instructions on the screen.

Figure 1. DOS BIOS Update Screen

System and setup password

Table 44. System and setup password

BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

• CAUTION: The password features provide a basic level of security for the data on your computer.
• CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
• NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.

About this task
To enter the system setup, press F2 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password:
   • A password can have up to 32 characters.
   • The password can contain the numbers 0 through 9.
   • Only lower case letters are valid, upper case letters are not allowed.
   • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes. The computer reboots.

Deleting or changing an existing system setup password

Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.
   The System Security screen is displayed.

2. In the System Security screen, verify that the Password Status is Unlocked.

3. Select System Password, alter or delete the existing system password and press Enter or Tab.

4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
   NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the System and Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup. The computer restarts.

Getting help

• Topics:
  • Contacting Dell

Contacting Dell

Prerequisites

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

References

• How To Distinguish the Differences Between M.2 Cards | Dell US
• Updating the BIOS on Dell Systems With BitLocker Enabled | Dell US

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