RecovR HW1868C Locator Device User Guide

June 16, 2024
RecovR

RecovR HW1868C Locator Device

RecovR-HW1868C-Locator-Device-product

Specifications

Product Usage Instructions

Device Installation

  1. Pull out the “Remove to Activate” sticker on the back of the locator device. The LED will blink blue, then go solid green and buzz once to indicate activation.
  2. Open https://portal.recovr.biz on your cell phone and go to the Vehicles tab. Tap on the chain icon and select “pair locator to vehicle”.
  3. Tap on the camera icons to scan the locator device’s QR code and the vehicle’s VIN barcode, then tap on “Pair”.
  4. Turn the locator device upside down for 2 seconds and then back to complete the pairing process. The LED will blink blue, then go solid green and buzz twice to confirm successful pairing.
  5. Place the locator device inside the vehicle in a non-visible location such as the glove compartment, trunk, door pocket, or under the driver’s seat. Enter the chosen position in http://portal.recovr.biz for future reference.

Permanent Installation (When sold to a customer)
When the car is sold to a customer and they purchase the RecovR Service:

  1. Choose a permanent flat and hidden location for the locator device.
  2. Use the provided alcohol wipes to clean the surface where the locator device will be affixed.
  3. Attach the locator device using the VHB tape, ensuring it is not visible and exposed to light.

Troubleshooting

Light Indicator Error Codes

  • LED fast flashing red: Communication problem with the RecovR application. Move to a place with a better signal and retry the activation and/or pairing steps.
  • LED solid red: The pairing or unpairing steps failed. Retry the pairing or unpairing steps.
  • LED slow flashing red: Low battery. Replace the locator device with a new one.
  • Any other LED behavior: Please contact RecovR Customer Support.

Notes

  • Only one locator device can be paired at any time to a vehicle. It is not possible to have 2 or more locator devices paired to the same vehicle or several vehicles paired to the same locator device.
  • The radio equipment for RecovR products is in compliance with Part 15 of the FCC Rules.
  • Dispose of the product separately from household waste. Take it to a collection point designated by local authorities for proper recycling.

Frequently Asked Questions

  • Q: How do I activate the locator device?
  • To activate the locator device, pull out the “Remove to Activate” sticker on the back of the device. The LED will blink blue, then go solid green and buzz once to indicate activation.
  • Q: How do I pair the locator device with a vehicle?
  • To pair the locator device with a vehicle, open https://portal.recovr.biz on your cell phone and go to the Vehicles tab. Tap on the chain icon and select “pair locator to vehicle”. Scan the locator device’s QR code and the vehicle’s VIN barcode using the camera icons, then tap on “Pair”. Turn the locator device upside down for 2 seconds and then back to complete the pairing process.
  • Q: Where should I place the locator device inside the vehicle?
  • Choose a non-visible place inside the vehicle, such as the glove compartment, trunk, door pocket, or under the driver’s seat. You can enter the chosen position in http://portal.recovr.biz for future reference.
  • Q: How should I permanently install the locator device?
  • When selling the car to a customer who purchases the RecovR Service, choose a permanent flat and hidden location for the locator device. Clean the surface using the provided alcohol wipes and affix the locator device using the VHB tape. Ensure that the locator device is not visible and exposed to light.
  • Q: What should I do if I encounter any problems?
  • If you encounter any problems or have questions, refer to the Troubleshooting steps in the user manual. You can also contact RecovR Customer Support from the RecovR Lot Management web app or call/e-mail RecovR Customer Support at 833-225-9557 or support@recovr.biz.

Lot Management

DEVICE INSTALLATION

  1. Pull out the “Remove to Activate” sticker on the back of the locator device.
    • The LED blinks blue, then goes solid green and buzzes once.
    • The locator device is now activated and ready for use.
  2. Open https://portal.recovr.biz in your cell phone and go to “Vehicles” tab. Tap on the “chain” icon and select “pair locator to vehicle”.
  3. Tap on the camera icons to scan the locator device’s QR code and the vehicle’s VIN bar code, then tap on “Pair”.
  4. Turn the locator device upside down for 2 seconds and then back to complete the pairing process.
    • The LED blinks blue, then goes solid green and buzzes twice.
    • The locator device is now paired with the vehicle. The position of the vehicle will be available in a few minutes in https://portal.recovr.biz.RecovR-HW1868C-Locator-Device-fig- \(1\)
  5. Place the locator device inside the vehicle.
    • Choose a nonvisible place, like the glove compartment, the trunk, a door pocket or under the driver’s seat.
    • You can enter the position chosen in http://portal.recovr.biz so it is easier for your team to find it again later. Don’t use the VHB tape at this time yet, for easy removal later.
    • When the car is sold to a customer and he/she purchases the RecovR Service, choose a permanent flat and hidden location for the locator device.
    • Use the alcohol wipes provided to clean the surface and affix the locator device using the VHB tape. Ensure the locator device is not visible and exposed to any light.

To reuse a locator device in another vehicle, unpair the locator device from the previous vehicle first.

  1. Open https://portal.recovr.biz and go to the “Vehicles” tab. Tap on the “chain” icon and select “unpair locator from vehicle”.
  2. Tap on the camera icon to scan the locator device QR code or enter the locator device ID. Please indicate a reason for the unpairing and confirm the operation with the “unpair” button.
  3. Turn the locator device upside down for 2 seconds and then back to complete the unpairing process.
    • The LED blinks blue, then goes solid green and buzzes once.
    • The locator device can now be associated with another vehicle. To do so follow the above steps from 2 to 5.

Problems or questions?
Refer to the Troubleshooting steps on the next page.

Contact RecovR Customer Support from the RecovR Lot Management web app.
Call or e-mail RecovR Customer Support: 833-225-9557 support@recovr.biz

TROUBLESHOOTING

LIGHT INDICATOR ERROR CODES

  • LED fast flashing red
    Communication problem with the RecovR application:
    Please move to a place with a better signal and retry the activation and/or the pairing steps again.

  • LED solid red
    The pairing or the unpairing steps failed:
    Please retry the pairing or the unpairing steps again.

LED slow flashing red

  • Low battery:
    Replace the locator by a new one.

  • Any other LED behavior:
    Please contact RecovR Customer Support.

NOTES
Please note that only one locator device can be paired at any time to a vehicle. It is not possible to have 2 or more locator devices paired to the same vehicle or several vehicles paired to the same locator device.

RecovR-HW1868C-Locator-Device-fig- \(4\)

FCC STATEMENT

Hereby, OpenTV Inc. declares that the radio equipment for RecovR products is in compliance with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

  1. this device may not cause interference, and
  2. this device must accept any interference, including interference that may cause undesired operation of the device.

IMPORTANT NOTE:
Radiation Exposure Statement: To meet FCC and ISED RF exposure requirements, installers or users of this device should place the locator such that it has at least 60mm (2.36 inches) of distance between the device and any users or bystanders. This device is not intended to be worn on the body.

BATTERY :

CAUTION : The unit is provided with a battery-powered circuit. There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions.

CAUTION :
Fire, Explosion, And Severe Burn Hazard. Do Not Recharge, Crush, Disassemble, Heat Above (100ºC/212°F), Or Incinerate.

© 2020 KUDELSKI GROUP – All rights reserved
© KUDELSKI GROUP 2021 – All rights reserved

Learn more on www.recovr.biz

References

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