BlackBerry Enterprise BRIDGE for iOS User Guide

BlackBerry Enterprise BRIDGE for iOS User Guide

What is BlackBerry Enterprise BRIDGE?

BlackBerry Enterprise BRIDGE is a Microsoft Intune app that is enabled for BlackBerry Dynamics. It allows you to securely view, edit, and save documents using Intune managed Microsoft apps, such as Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, Microsoft OneNote, and Yammer in BlackBerry Dynamics on iOS. The following are the features of BlackBerry Enterprise BRIDGE.

(requires BlackBerry Work). Maintain data encryption during the document- sharing process between BlackBerry Dynamics apps and Intune managed mobile apps.
Document access, create, and editing| Access documents while you are on the go from native Microsoft mobile apps. View, create, edit, and save documents.
User experience| Seamlessly transfer files to native Microsoft mobile apps from within BlackBerry Work and from native Microsoft mobile apps to BlackBerry Dynamics apps.
Document fidelity| Documents are rendered with Microsoft native fidelity on all devices.
PDF slide show presentation tool| On iOS devices, use BlackBerry Enterprise BRIDGE to present PDF slide shows.

Installing and activating BlackBerry Enterprise BRIDGE

Before you can begin using BlackBerry Enterprise BRIDGE, you must install and activate it. The steps you take to install BlackBerry Enterprise BRIDGE depend on how you will be activating it. The following options are available for activating the Enterprise BRIDGE app.

Install and activate BlackBerry Enterprise BRIDGE using the BlackBerry UEM Client

Complete this task if you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Enterprise BRIDGE.

Before you begin:

• Make sure that a BlackBerry Dynamics app is installed and activated on your device. In this example, we will use BlackBerry Work. For instructions, see the BlackBerry Work user guide for your device.
• Make sure that the supported Microsoft Intune managed apps are installed and activated on your device.

1. If your administrator did not automatically push the app to your device, open the Work Apps app and install the Enterprise BRIDGE app. If you do not see the Enterprise BRIDGE app in the Work Apps app, contact your administrator to make the app available to you.
2. On your device, tap BB Bridge.
3. Tap Login.
4. On the Microsoft Sign in page, enter your email address.
5. Tap Next.
6. If your organization has a login page, enter your username.
7. Tap Next.
8. Enter your password.
9. Tap Sign in.
10. Tap OK to acknowledge that your organization protects the data in the app and to restart the app.
11. Tap BB Bridge.
12. If prompted, set a PIN or use Touch ID to access your organization’s data using the Enterprise BRIDGE app.
13. Read the license agreement and if you agree, tap I agree.
14. To activate the Enterprise BRIDGE app, enter your password for the app that is displayed in the activation request. For example, BlackBerry Work or BlackBerry UEM Client.
15. Tap OK.
16. If this is the first time that you have logged in to the Enterprise BRIDGE app, the Tutorials screen opens and displays a list of tutorials. You can view the tutorials or tap Close to close the Tutorials screen.
17. In the reminder dialog box, tap OK. You can view the tutorial later from the Settings screen

Install and activate BlackBerry Enterprise BRIDGE from the App Store

Complete this task to download and install the Enterprise BRIDGE app on your device, if you have not installed the BlackBerry UEM Client, or your administrator has not allowed the BlackBerry UEM Client to manage the activation of the BlackBerry Enterprise BRIDGE app.

Before you begin:

• Make sure that a BlackBerry Dynamics app is installed and activated on your device. In this example, we will use BlackBerry Work. For instructions, see the BlackBerry Work user guide for your device.
• Make sure that the supported the Microsoft apps that are managed by Microsoft Intune are installed and activated.

1. Download the Enterprise BRIDGE app from the App Store.
2. Tap BB Bridge.
3. Tap Login.
4. On the Microsoft Sign in page, enter your email address.
5. Tap Next.
6. If your organization has a login page, enter your username.
7. Tap Next.
8. Enter your password.
9. Tap Sign in.
10. Tap OK to acknowledge that your organization protects the data in the app and to restart the app.
11. Tap BB Bridge.
12. If prompted, set a PIN to access your organizations data using the Enterprise BRIDGE app.
13. Read the license agreement and if you agree, tap I agree.
14. To activate the Enterprise BRIDGE app, enter your password for the BlackBerry Dynamics app or use Touch ID.
15. Tap OK.
16. If this is the first time that you have logged in to the Enterprise BRIDGE app, the Tutorials screen opens and displays a list of tutorials. View the tutorials or tap Close to close the Tutorials screen.
17. In the reminder dialog box, tap OK. You can view the tutorial laters from the Settings screen.

Sign out of BlackBerry Enterprise BRIDGE

If you have multiple user accounts, you can log out of the BlackBerry Enterprise BRIDGE app and log in using a different account. When you log out, the organization data that was associated with the current account is removed.

1. In the BlackBerry Enterprise BRIDGE app, tap .
2. Tap User Account > Logout.
3. Tap OK to acknowledge that the organization information associated with the account has been removed and that you must restart the app

After you finish: Log in to the BlackBerry Enterprise BRIDGE using the new account. For instructions, see one of the following

• Install and activate BlackBerry Enterprise BRIDGE from the App Store
• Install and activate BlackBerry Enterprise BRIDGE using the BlackBerry UEM Client

Using BlackBerry Enterprise BRIDGE

When your organization is enabled to use Microsoft Intune managed apps, you can transfer files that you receive as an email attachment or which are saved to your local Docs location from BlackBerry Work to the supported Intune managed app using BlackBerry Enterprise BRIDGE.

Note: Files must be opened from a corporate location (for example, a secured local storage, Microsoft OneDrive for Business or Microsoft SharePoint). If you send a file saved in your device local storage, you receive the error message Action Not Allowed. Your organization only allows you to open work or school data in this app.

View BlackBerry Bridge app settings

1. Open BlackBerry Enterprise BRIDGE. The following options are displayed:
   • Sample Presentation: View presentations securely from BlackBerry Work and other BlackBerry Dynamics apps. The file must be formatted as a .pdf. For more information about using the presentation feature, see Give a presentation securely.
   • Useful Apps: Provides a list of supported Microsoft Intune managed Microsoft apps that you can install and activate to securely view, modify, and save.
2. Tap . The following settings are available:
   • Tutorials: View one or both tutorials on how to send, edit, and save a document received in BlackBerry Work using Intune managed Microsoft apps.
   • About: View the software version information and license agreement.
   • Send logs to BlackBerry: Send log files to BlackBerry support.
   • Feedback: Send feedback to BlackBerry. This option is available if you have a BlackBerry Dynamics app that supports email installed and activated on your device (for example, BlackBerry Work).

Securely save and edit Microsoft Office files received in BlackBerry Work

You can save Microsoft Office files from BlackBerry Work to a secure storage location.

Before you begin: Make sure that BlackBerry Enterprise BRIDGE is installed and activated on your device

1. Open the email attachment.
2. Tap the attachment to download the file that you want to save.
3. Tap the downloaded file to open it.
4. Tap Open in Microsoft Office.
5. Tap Open in…
6. Tap Copy to <Intune managed Microsoft app. For example, tap Copy to PowerPoint.
7. If you are prompted, enter the PIN or use Touch ID to securely transfer the file using the Enterprise BRIDGE app to the secure location of the Microsoft app.
8. Tap Save a copy. Save the copy to a corporate location (for example, a secured local storage, Microsoft OneDrive for Business or Microsoft SharePoint).
9. Edit and save the file.
10. Optionally, you can save a copy of the file to a Local Docs location. For instructions, see Securely send a file using BlackBerry Work.

Securely send a file using BlackBerry Work

BlackBerry Enterprise BRIDGE allows you to securely transfer Microsoft Office files from a secure file location to BlackBerry Work. You can send the files as email attachments for BlackBerry Work.

Before you begin: Make sure that BlackBerry Enterprise BRIDGE is installed and activated.

1. From an open file, tap .
   Note: Files must be opened from a work location (for example, a secured local storage, Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, Microsoft OneNote, Yammer, Microsoft OneDrive for Business, or Microsoft SharePoint).

2. Tap Send a Copy.

3. Tap Send with Another App.

4. Tap Copy to BB Bridge.

5. Complete one of the following tasks:

If you:

• Save the file with the same file name as the original file
• Open the file from a folder

|

• To send the updated file as an attachment in a new email, tap Attach to New Email. Add recipients, a subject, and a message and tap .
• To attach the updated file to the original email thread, tap Reply to Original Email. Optionally, add a message to the email and tap .
• To save the updated file to the Local Docs location or an Enterprise remote Docs location, tap Save to Docs. Navigate to the location where you want to save your document and tap Save.
• To return to the email attachment, tap Cancel. A copy of the modified file is saved in the Intune managed app.

Securely send or save a file in Microsoft Teams, Microsoft OneNote, and Yammer

You can send a file using Microsoft Teams or Yammer or save a file in Microsoft OneNote.

Before you begin:

• Make sure that BlackBerry Enterprise BRIDGE is installed and activated.
• Make sure that either one or all of Microsoft Teams, Microsoft OneNote, and Yammer are installed and activated

1. Open the file that you want to send or save.
2. Tap .
3. Tap Open in Microsoft Office.
4. Tap Open in….
5. Perform one of the following actions:

b. Tap on the name of the person who you want to send a file to.
c. Type a message in the message box.
d. Tap .
Share using OneNote| a. Tap OneNote.
b. In the Add a note area, type a message.
c. Tap Send.
Share using Yammer| a. Tap Add to Yammer.
b. Type a message in the message box.
c. To add the groups or people who you want to send the file to, tap Choose a Group.
d. Tap Post.

Securely send a file from Microsoft Teams, Microsoft OneNote, and Yammer

You can send Microsoft Office documents, images, and PDF files from Microsoft Teams, Yammer, and Microsoft OneNote to BlackBerry Work.

Before you begin:

• Make sure that BlackBerry Enterprise BRIDGE is installed and activated.
• Files must be opened from a work location (for example, a secured local storage, Microsoft OneDrive for Business or Microsoft SharePoint).

1. Complete one of the following actions:
   • In Microsoft OneNote, tap Send Copy of Page.
   • In Microsoft Teams and Yammer, tap a file to preview it. Tap .
2. Tap Copy to BB Bridge.
3. Tap Open in….
4. Tap Copy to Work.
5. Add the recipients that you want to send the file to.
6. Enter a subject for the email message.
7. Enter a message.
8. Tap .

Give a presentation securely

Before you begin: Verify that the file is a PDF.

1. Open the file that you want to view in Presentation View.
2. Tap .
3. Tap Present in BRIDGE.
4. Do one of the following:
   • To view the time spent presenting, tap . The time spent for the full presentation is displayed beside the Timer icon. The time spent on a specific slide is displayed on the thumbnail.
   • To display the presentation on a display, tap . The feature becomes available when you connect the device to an external display.
   • To display or hide the PDF pages, tap .
5. Optionally, tap . Select a slide animation style. The following settings are available:
   • Fade
   • Flip
   • Page
   • No Animation

Change your theme

On devices that are running iOS 13 or later, you can change the theme for BlackBerry Dynamics apps using the iPhone device settings. For instructions, see the iOS documentation. For more information about supported operating systems, see the Mobile/Desktop OS and Enterprise Applications compatibility matrix.

Troubleshooting BlackBerry Enterprise BRIDGE

This section helps you troubleshoot BlackBerry Enterprise BRIDGE issues.

Upload log files to BlackBerry Support

If BlackBerry Support requests log files, you can upload log files to help troubleshoot issues that you are having with the BlackBerry Enterprise BRIDGE app.

Depending on the size of the logs, allow a short period before you close the Settings screen or place the app in the background to allow the logs to be uploaded to BlackBerry.

1. Open the Enterprise BRIDGE app.
2. Tap .
3. Tap Send Logs to BlackBerry.
4. Tap OK

Send feedback to BlackBerry

You can submit feedback to BlackBerry about the BlackBerry Enterprise BRIDGE app.

Note: This option requires a BlackBerry Dynamics app that supports email to be installed and activated on the device (for example, BlackBerry Work). If you uninstall BlackBerry Work and try to submit feedback, the following error message is displayed: Error – Your device doesn’t have a secure email app installed.

1. Open the Enterprise BRIDGE app.
2. Tap .
3. Tap Feedback.
4. On the Comments page, type your feedback. By default, the Send logs to BlackBerry is enabled.
5. Tap Send.
6. BlackBerry Work opens and an email message with the proper recipient name, subject line, app details, and feedback is prepopulated for you. Tap the Send icon

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