EPSON 111-56-URM-001 TrueOrder KDS Touchscreen User Manual

EPSON 111-56-URM-001 TrueOrder KDS Touchscreen

Product Information

Specifications

• Product Name: Epson TrueOrder KDS Touchscreen

• Model Number: 111-56-URM-001

• Trademark: EPSON (registered trademark and logomark of Seiko
  Epson Corporation)

• Compatibility: Single Station KDS connected to the POS via
  Ethernet

Overview

The Epson TrueOrder KDS Touchscreen is designed to be used with the Epson TrueOrder KDS (Kitchen Display System). It provides a user-friendly interface for operating the system. The touchscreen is plug and play, requiring no special configuration. This user manual provides information on how to use the various UI elements that appear on the touchscreen.

Supported Touchscreens
The Epson TrueOrder KDS Touchscreen supports the following touchscreens:

• KDS All-in-One device, model number IC-215P-AA2 (MicroTouch):
  This all-inclusive device requires only an ethernet cable and a power cord.

• KDS controller boxes, model number MP-000-AA2 (MicroTouch): Any touchscreen capable of full HD (1920 x 1080) can be used with these controller boxes. Some tested and qualified touchscreens include:

  • MicroTouch SK-215P-A1
  • MicroTouch DT-215P-A1
  • Elo 2202L
  • Elo 2702L

Connections
The touchscreen monitors typically provide their touch interface over USB. The required cable depends on the connector at the back of the touchscreen monitor. The KDS controller box always takes the USB A type end of the cable, while the USB B or C type end of the cable goes to the touchscreen.

Operation
To use the Epson TrueOrder KDS Touchscreen, follow these steps:

1. Ensure that the KDS is connected to the POS via Ethernet.
2. Connect the touchscreen to the KDS controller box using the appropriate USB cable.
3. Power on the touchscreen and the KDS.
4. The touchscreen will display various UI elements for operating the KDS.
5. Use touch gestures on the screen to interact with the UI elements and perform actions.

Compatibility with Bump Bar
The Epson TrueOrder KDS Touchscreen is compatible with a Bump Bar. The Bump Bar allows for quick and efficient order management in a kitchen environment. For information on how to set up and use the Bump Bar, refer to the separate Bump Bar user manual.

Troubleshooting
If you encounter any issues with the Epson TrueOrder KDS Touchscreen, refer to the following troubleshooting steps:

Screen Does Not Respond to Touch
If the touchscreen does not respond to touch:

1. Ensure that the touchscreen is properly connected to the KDS controller box.
2. Check if there are any obstructions on the touchscreen surface.
3. Restart the KDS and the touchscreen.

Screen Does Not Power On
If the touchscreen does not power on:

1. Check the power connection of the touchscreen.
2. Ensure that the power source is functioning properly.
3. If using an all-in-one device, ensure that the ethernet cable is connected.

Touchscreen Shows a Blank/Black Screen
If the touchscreen shows a blank or black screen:

1. Check the power connection of the touchscreen.
2. Ensure that the power source is functioning properly.
3. Restart the KDS and the touchscreen.

FAQ

Q: What is the warranty period for the Epson TrueOrder KDS Touchscreen?
A: The warranty period for the Epson TrueOrder KDS Touchscreen is one year from the date of purchase.

Q: Can I use a different brand of touchscreen with the KDS controller box?
A: The KDS controller box is compatible with touchscreens capable of full HD (1920 x 1080). However, it is recommended to use tested and qualified touchscreens for optimal performance.

111-56-URM-001
Epson TrueOrder KDS
Touchscreen User Manual

About this Guide
This guide contains information on how to use touchscreens with the Epson TrueOrder KDS. It assumes a Single Station KDS connected to the POS via Ethernet, and that the POS is already supported by the Epson TrueOrder KDS.
EPSON is a registered trademark and EPSON is a registered logomark of Seiko Epson Corporation. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2023 Seiko Epson Corporation.

Overview

Touchscreens can be used to operate the Epson TrueOrder KDS (Kitchen Display System). They are plug and play and no special configuration is required. This document describes how to use the various UI elements that appear when a touchscreen is plugged into the system.

Supported Touchscreens

• When using KDS All-in-One device, model number IC-215P-AA2 (MicroTouch), no additional touchscreen or controller box is required. It is an all-inclusive device and needs the least amount of external wiring: only an ethernet cable and a power cord.
• When using KDS controller boxes, model number MP-000-AA2 (MicroTouch), any touchscreen capable of full HD (1920 x 1080) can be used. The following are some of the touchscreens we have tested and qualified:
  • MicroTouch SK-215P-A1
  • MicroTouch DT-215P-A1
  • Elo 2202L
  • Elo 2702L

Connections

Touchscreen monitors typically provide their touch interface over USB. This was traditionally a USB B type connector at the back of the touchscreen, but USB C is becoming increasingly popular too.
The required cable depends on the connector at the back of the touchscreen monitor. The KDS controller box always takes the USB A type end of the cable, while the USB B or C type end of the cable goes to the touchscreen.

Picture 2.1
USB C to touchscreen
USB A to KDS controller box

Picture 2.2
USB B to touchscreen
USB A to KDS controller box

KDS Controllers
The MicroTouch MP-000-AA2 KDS Controller has 1 USB A port. The touchscreen should be connected to the USB A port (red box in Picture 2.1.1). The controller is also equipped with an HDMI connector for the screen.

Operation

Pictures 3.1 and 3.2 show a typical order screen with and without touchscreen. Having a touchscreen exposes some additional controls in the top control bar viz. Recall button and Tickets -/+ buttons. Using a bumpbar the Recall button on the bumpbar replaces that on the screen; the Tickets -/+ capability is not available without a touchscreen.

Bumping an Entire Order
On a touchscreen, an entire order can be bumped off by tapping the header bar of the order tile, or with a SWIPE UP gesture on the order tile body.

Bumping an Individual Item
Pressing on the actual item name will bump it (strike-through) along with all associated modifiers.

Recalling Orders
Tapping on the RECALL button in the top control bar will bring up the order history window. This screen shows recently bumped orders. The orders are displayed complete with all details, and items are not crossed out (no strike- through) on this screen to allow easier review. In recall mode, the RECALL button turns yellow.

When an order from the Recall Window is recalled back to the active order window, it is identified by the same two-tone order header as shown above, and placed in the beginning of the queue i.e., in the first tile. The keyword “(RECALL)” is also added to the second row of the header when shown in the active order window. Note that recalled orders on the active order screen will appear crossed out (strike-through).

Recipe Information
Pressing and holding on a particular item brings up the recipe information for that item in a modal window.
Pressing the OK button on the recipe window dismisses it and returns focus to the active order window.

Off-screen Orders
The left and right arrows in the top control bar can be used to scroll through order pages. The main order table follows a pagination system, so scrolling right will shift all orders on screen. For instance, if the layout is 7×3 tiles, all 21 tiles will be shifted off-screen, and the next 21 tiles displayed.

Expanded Order View
Press and hold the header bar of the order tile to open the order in Expanded Order View. This shows the entire order in its own modal window and is useful when the operator wants to focus on a single large order that is otherwise spanning multiple tiles.
Clicking outside the modal window dismisses the Expanded Order View.

Device Information
Pressing on the logo in the top left corner of the screen opens the Device Information modal window. This provides useful information during system setup and troubleshooting.
Clicking outside the modal window dismisses the Device Information window.

Compatibility with Bump Bar

A bumpbar can be used in tandem with touchscreens, should the need arise. It should be noted, however, that some KDS devices may only provide a single USB A connector – in such cases, a simple line-powered USB hub can be employed.

Troubleshooting

Screen Does Not Respond to Touch

1. Check the USB cable between touchscreen and KDS device is connected.
2. Try replacing the USB cable between touchscreen and KDS device.

Screen Does Not Power On

1. Check the power cable is plugged into the screen.
2. Confirm the KDS device is powered up; refer to manufacturer’s user manual to verify power LEDs are visibly on.
3. Confirm the HDMI cable between touchscreen and KDS device is connected. Sometimes if there is no HDMI signal, screens can go into low power mode.
4. Try replacing the power cable for the touchscreen.
5. Try replacing the HDMI cable between touchscreen and KDS device.
6. Try to power cycle the KDS device with the touchscreen connected and powered on.

Touchscreen Shows a Blank/Black Screen

1. Verify the KDS device is powered on.
2. Confirm the HDMI cable between touchscreen and KDS device is connected. Sometimes if there is no HDMI signal, screens can go into low power mode.
3. Try replacing the HDMI cable between touchscreen and KDS device.
4. Try to power cycle the KDS device with the touchscreen connected and powered on.

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