TESLA Powershare Mobile Connector Owner’s Manual

TESLA POWERSHARE MOBILE
CONNECTOR
OWNER’S MANUAL

Safety Information

Save These Important Safety Instructions
This document contains important instructions and warnings that must be followed when using your Mobile Connector.

Warnings
WARNING:

• For use with electric vehicles.
• Automatic CCID reset provided.
• Do not use this product if there is any damage to the unit.
• Do not use this product if the electric vehicle cable is damaged.
• Read this manual before using.
• Enclosure: Type 4X

WARNING: Risk of explosion. This equipment has internal arcing or sparking parts that should not be exposed to flammable vapors. This equipment should be located at least 18 inches (46 cm) above the floor.
WARNING: This device is intended only for charging vehicles not requiring ventilation during charging.
WARNING: Risk of electric shock. Do not remove cover or attempt to open the enclosure. No user-serviceable parts inside.
WARNING: Read this entire document before using the Mobile Connector. Failure to do so or to follow any of the instructions or warnings in this document can result in fire, electrical shock, serious injury or death.
WARNING: Use the Mobile Connector only within the specified operating parameters.
WARNING: The Mobile Connector is designed only for charging a battery electric vehicle that uses the North American Charging Standard (NACS), including Tesla vehicles (with the exception of the Tesla Roadster). Do not use it for any  other purpose or with any other vehicle or object.
WARNING: Do not use the Mobile Connector’s adapters in any outlet for which they are not designed.
WARNING: Do not use (or discontinue using) the Mobile Connector if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate.
WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the Mobile Connector. Contact Tesla for any repairs.
WARNING: Do not use an extension cord, a multi-outlet adapter, a multi- plug, a conversion plug, or a power strip to plug in the Mobile Connector.
WARNING: Do not disconnect the Mobile Connector from the wall outlet when the vehicle is charging.
WARNING: Do not plug the Mobile Connector into a damaged, loose or worn power outlet. Ensure that the prongs on the Mobile Connector fit snugly into the wall outlet.
WARNING: Do not connect the Mobile Connector into a power outlet that is not properly grounded.
WARNING: Do not use or store the Mobile Connector in a recessed area or below floor level.
WARNING: Do not use the Mobile Connector when either you, the vehicle or the Mobile Connector is exposed to severe rain, snow, electrical storm or other inclement weather.
WARNING: When transporting the Mobile Connector, handle with care to prevent damage to any of its components. Do not subject the Mobile Connector to strong force or impact. Do not pull, twist, tangle, drag or step on the Mobile  Connector or any of its components.
WARNING: Protect the Mobile Connector from moisture, water and foreign objects at all times. If any exist or appear to have corroded or damaged the Mobile Connector, do not use the Mobile Connector.
WARNING: If rain falls during charging, do not allow rain water to run along the length of charge cable, causing the electrical outlet or charging port to become wet.
WARNING: Do not plug the Mobile Connector into an electrical outlet that is submerged in water or covered in snow. If, in this situation, the Mobile Connector is already plugged in and needs to be unplugged, turn off the breaker before  unplugging the Mobile Connector.
WARNING: Do not touch the Mobile Connector’s end terminals with sharp metallic objects, such as wire, tools or needles. Do not forcefully fold any part of the Mobile Connector or damage it with sharp objects. Do not insert foreign  objects into any part of the Mobile Connector.
WARNING: Ensure that the Mobile Connector’s charging cable does not obstruct pedestrians or other vehicles or objects.
WARNING: Use of the Mobile Connector may affect or impair the operation of medical or implantable electronic devices, such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator. Before using the Mobile  Connector, check with the electronic device manufacturer concerning the effects that charging may have on any such electronic device.
WARNING: Do not use cleaning solvents to clean the Mobile Connector.

Cautions
CAUTION: Do not use private power generators as a power source for charging.
CAUTION: Do not operate the Mobile Connector in temperatures outside its operating range of -22°F to +122°F (-30°C to +50°C).
CAUTION: Store the Mobile Connector in a clean dry place in temperatures between -40°F and +185°F (-40°C and +85°C).

Compliance Information

FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference  that may cause undesired operation.
15.21 – Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
15.105 (b) – This equipment has been tested and found to comply with the limts for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a  residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,  the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between equipment and receiver.
• Connect the equipment into an outlet on a circuit in a different room than that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Information (MPE)
This device has been tested and meets applicable limits for radio frequency (RF) exposure. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
ISED Canada Compliance Statement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may  not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

General Information

Mobile Connector Component Overview

1. Handle
2. Button on handle
3. Cable
4. NEMA 5-15 Adapter
5. NEMA 14-50 Adapter (if equipped)
6. Mobile Connector controller
7. Status lights

Specifications Reference

Width: 3.2 in (81.7 mm)
Depth: 1.9 in (47.3 mm)
Weight| 5.2 lbs (2.4 kg)
Operating Temperature| -22°F to +122°F (-30°C to +50°C)
Enclosure Type| 4X
Ventilation| Not Required
Personnel Protection (Ground Fault Circuit Interrupter)| CCID20

Charging Time
Charging times vary based on the voltage and current available from the power outlet, subject to various conditions. Charge time also depends on ambient temperature and the vehicle’s Battery temperature. If the Battery is not within the  optimal temperature range for charging, the vehicle heats or cools the Battery before or during charging.
To estimate the total time it takes to recharge the Battery in hours (from near empty to near 100%), divide the battery size (kWh) by power (kW). Note that different adapters provide different current and power outputs.
If you are charging a Tesla, you can also touch the Charging icon to review the charging status information; it displays the time remaining until fully charged at the currently selected charge level.
For more information on how long it takes to charge your Tesla vehicle, go to www.tesla.com.

Charging Rate Reference

Adapters

The Mobile Connector can be used with various adapters. For example, there is an adapter available for a standard 120V household outlet and one for a 240V outlet. For faster charging, use a 240V outlet. Consult an electrician to install a  240V outlet where you plan to park your Tesla vehicle.

NEMA 5-15 Adapter

NEMA 14-50 Adapter

To purchase adapters, go to www.tesla.com.

Removing the Adapter
To remove an adapter, firmly grasp the adapter and pull it from its socket.

Attaching the Adapter
To attach an adapter, line up the adapter with the controller of the Mobile Connector and push it into the socket until it snaps into place.
NOTE: The Mobile Connector automatically detects the attached adapter and sets the appropriate current draw.

How to Charge

Plugging In
CAUTION: Always inspect the Mobile Connector and adapter for damage prior to each use.
NOTE: Illustrations are provided for conceptual understanding only. Your specific vehicle and mobile connector may appear slightly different.
NOTE: If you are charging a Tesla vehicle, find more information about how to charge your vehicle (how to adjust charge settings, view charging status, etc.) in the Charging Instructions topic in the Owner’s Manual. To display the  Owner’s Manual on your vehicle’s touchscreen, touch the app launcher and select the Manual app.

1. Ensure that the Mobile Connector’s adapter matches the outlet you want to use.

2. Plug the Mobile Connector’s adapter into the power outlet. The adapter should be inserted completely into the power outlet.
   

3. Open the charge port door. If you are charging a Tesla vehicle, press the button on the top of the Mobile Connector handle with your vehicle unlocked and in Park to open the charge port door.
   NOTE: If you are charging a Tesla vehicle, your vehicle is unlocked when the key is nearby and automatic unlocking is enabled. You can also open the charge port door using any of these methods:
   ◦ Display the charging screen on your vehicle’s touchscreen and touch Open Charge Port.
   ◦ On the key fob (if equipped), hold down the rear trunk button for 1-2 seconds.
   ◦ Press the charge port door when the vehicle is unlocked.
   ◦ Use a voice command (you can also use a voice command to close the charge port door, and to start or stop charging).

4. Plug the Mobile Connector handle into your vehicle’s charge port.

5. When you plug the Mobile Connector into a Tesla vehicle, the charge port indicator light pulses green during charging, and the vehicle displays charging information. The display turns off after you close all doors, and the charge port  indicator light stops pulsing shortly after you lock the vehicle.

Unplugging
When charging is complete on a Tesla vehicle, the charge port indicator light stops pulsing and turns solid green.

1. With the vehicle unlocked, press and hold the button on the Mobile Connector handle, wait for the charge port indicator light to turn white, and then pull the Mobile Connector out of the charge port.
   NOTE: To prevent unauthorized unplugging of the charge cable, the vehicle must be unlocked or able to recognize a key nearby before you can disconnect the charge cable.
   NOTE: When the latch in the charge port retracts, the Mobile Connector stops supplying power and you can safely unplug it from the vehicle.

2. The charge port door automatically closes after you remove the charge cable from a Tesla vehicle.
   NOTE: If your vehicle is not equipped with a motorized charge port door, you may need to push the charge port door closed.
   Tesla recommends leaving the Mobile Connector plugged into the wall outlet to reduce wear and tear from day-to-day use. If you do not plan to use the Mobile Connector for a while (such as when you leave for vacation), unplug it  and store it in an appropriate location.

Tesla Powershare Mobile Connector Status Lights
When charging is in progress and conditions are normal, the lights on the connector illuminate sequentially and the red light is off. Identify problems by paying attention to these lights.

In some cases, you may need to reset the device by unplugging the Mobile Connector from the vehicle or from the power outlet. If an error persists, contact your closest Service Center
(https://www.tesla.com/findus).

up. Wait for the start up sequence to complete.
Only top light on| Off| Power on. Mobile Connector is powered and standing by, but not charging.| Plug the Mobile Connector into the vehicle when attempting to charge.
Streaming| Off| Charging is in progress.| No action needed. The Mobile Connector is successfully charging.
Streaming| Continuous flashing| Charging current is reduced due to high temperature detected in the vehicle connector.| Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
Streaming| 3 flashes| Charging current is reduced due to high temperature detected in the Mobile Connector controller.| Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
Streaming| 4 flashes| Charging current is reduced due to high temperature detected in the wall plug.| Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.
Streaming| 5 flashes| Charging current is reduced due to a detected fault in the adapter.| Make sure the Mobile Connector’s adapter is attached properly.
Off| Continuous flashing| Charging stopped due to ground fault. Electrical current is leaking through a potentially unsafe path.| Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.
Off| 2 flashes| Charging stopped due to ground loss. The Mobile Connector detects a loss of ground.| Make sure the power outlet is properly grounded. Consider connecting to a different outlet. If uncertain, ask your electrician.
Off| 3 flashes| Charging stopped due to relay fault.| Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.
All on| On| Charging stopped due to over-or-under voltage detection.| Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.
Off| 6 flashes| Charging stopped because the Mobile Connector could not communicate with the vehicle.| Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet.
Off| 7 flashes| Charging stopped due to software error or mismatch.| Update the vehicle’s software, if available. If an update is not available, contact your closest Service Center.
Off| On| Charging stopped due to an issue internal to the Mobile Connector.| Unplug the Mobile Connector from the vehicle then plug it back in. If the error persists, unplug the Mobile Connector from both the vehicle and the power outlet, then plug it back in.
All on| Continuous flashing| Charging stopped due to high temperature detected in the vehicle connector.| Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
All on| 3 flashes| Charging stopped due to high temperature detected in the Mobile Connector controller.| Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
All on| 4 flashes| Charging stopped due to high temperature detected in the wall plug.| Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.

Questions?
For 24/7 technical support: 1-877-79TESLA (1-877-798-3752)

Publication Date: 2023/09/15

Documents / Resources

| TESLA Powershare Mobile Connector [pdf] Owner's Manual
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