Fanvil 1832408422 Device Manager User Guide

Fanvil 1832408422 Device Manager

Overview

Device Manager is a self-developed LAN IP scanning tool for Fanvil products, Device Manager can get the basic information of the device, such as IP address, software version, device MAC, etc. It supports managing the device through Device Manager, rebooting, upgrading, configuring parameters and other operations to facilitate. It supports Device Manager to manage devices, reboot, upgrade, configure parameters and other operations, so that users can manage devices simply and efficiently.

Installation

Installation Package

Go to [Support]>>[Download Center] >> [Tools] >> [IPScanner] module on the Fanvil website, select the software version you need to download, and click download to save it to local.

Installation method

Easy Installation

Users can download the unpacked folder directly from the official website and unpack it to the desired location to use it directly.

The unpacked folder contains two folders:

• Dependencies, which contains the program installation packages that need to be installed during use;
• win-unpacked, which contains the software application.

Enter the win-unpacked folder, select the .exe program shown below, double click or right click [Run] to run the tool.

Note
If you need to use FDDP scanning, you need to install [WinPcap Driver], unzip the installation package downloaded from the official website and choose the version of [WinPcap Driver] that is consistent with the local computer system (win7 or win10 system) to install, so as to ensure the normal use of the function. See 6.2 FDDP Unable to Scan

Installation System

DeviceManager is compatible with Win7 and above 64-bit system versions. For Win7 Home Normal version need to perform a special step of FDDP unable to installed step 2. FDDP Unable to Scan

Basic Functions

Device List

Scanning devices

• The tool supports two scanning methods:
  • LAN Scan: used to discover devices only in the LAN where the PC side is located
  • Cross-segment Scan: scans the PC side of the device and the list of devices with the specified network segment address

LAN Scan

Click the desktop icon to run the DeviceManager tool. After running, it scans the devices on the LAN where the PC side is located, and then displays the online device information in the form of a list.

• The green icon indicates the devices that are currently online;
• The grey icon indicates the offline devices at the time of scanning.

Cross-segment Scan

The tool supports cross-segment scanning. Network segment setting format: IP address/mask. That is: IP address/N. Fill in the IP address of the device in the position shown in Figure 3, click [Rescan], and the list shows the devices online in the set network segment and the devices under the network segment where the current PC is located.

Example:

Scan for devices under the network segment 172.16.16.0/24. 172.16.16.0/24 means: Search the list of all devices under the IP address range 172.16.16.1-172.16.16.254. Enter 172.16.16.0/24 in the corresponding location and click [Rescan]. The list displays the online devices under the 172.16.16.x network segment and the online devices in the network segment where the PC is located.

Screen

By entering or selecting the filtering criteria in the filtering position shown below, Device Manager can automatically filter the information of the eligible devices according to the filtering criteria.

description field content for relevant

conditions

（2）| Query the devices with different version status.

Selectable: Unknown/Issued/Mismatch/Success

（3）| Query based on the model number in the list
|

The filtering query supports any combination of two or three conditions used together.

Example:

• Query the information of the device list containing 172.16.16.
• Search the information of the device containing the character “94” and the version status is “Unknown”.
• Search the information about devices that contain the number “94” and have a version status of “Unknown” and a model number of “V62”.

Cancel the Filtering

After clicking the icon in the input box, you can cancel the entered filter criteria and display all the devices.

Sort

In order to get data information about the device faster, it can be solved by sorting. Click the sort icon on one of the fields of mac, IP address, model, version number, version status, description for a self-increasing or self- decreasing sorting method.

Device Management

Access Device Web Pages

Select the target IP address in the online device, and click on the IP address will automatically jump to the login page of the corresponding device. The login page is shown in Figure 11.

Upgrade

Select an online device in the device list. It will pop up the device management page. Click the [Upgrade] button to upgrade this device on this page.
Note: Device authentication is required prior to the upgrade operation. Enter the user name and password for logging into the device web page at the specified location.
Drag and drop or upload the current file to be upgraded to the specified area, and enter the current firmware version number to be upgraded, click [Sure], and the device will be upgraded automatically. When the device upgrade is finished, its upgrade result will be updated on the page.

Table 2 – Version Status Progress Bar Meaning

Reboot

Select an online device in the device list to bring up the device management page, and click [Reboot] button to reboot the device on that page.
Note! Device authentication is required before the reboot operation. Enter the user name and password for logging into the device web page in the specified location.

Reset

Select an online device in the device list and it will pop up the device management page, and click [Reset] button to restore the factory operation of this device in this page.
Note! You need to authenticate the device before restoring the factory. Enter the user name and password for logging into the device web page in the specified location.

Import Configurations

When you need to change some configurations on the device, you can operate the device through the device management page by clicking the [Import Cfg] button.
Note！ Device authentication is required before importing the configuration operation. Enter the user name and password for logging in to the device web page at the specified location.
Select an online device in the device list, click [Import Cfg] button through the device management page to enter the page of importing configuration file, drag and drop the configuration file to the specified area, and then click [Sure] to make changes to some configurations in the device.

Note! The configuration file only supports NC format

Param Setting

• Network

Select an online device in the device list to bring up the device management page. Users have to check the “Network” module before they can edit the parameter information of this module.

Table 3 – Network Parameters

Enable to get it dynamically, use the static IP set after closing

IP Address| Set IP address, format: xxx.xxx.xxx.xxx, IP

address cannot be repeated

Subnet Mask| Set     the     subnet

255.255.255.0

| mask,| the| default| is
Gateway| Set the gateway
DNS| DNS server address

Note! Authentication of the device is required for [Commit]. The authenticated user name and password are the user name and password for login on the web side of the device Only when the authentication is passed, the operation will be executed.

SIP Line Settings

Without logging into the device web page, users can configure the SIP lines of the device directly on the current page. The registration information of line 1 is configured by default.

Table 4 – SIP Line Parameters

the SIP server

Reg Pwd| Refers to the password for accessing the SIP

server

Note! Authentication of the device is required for [Commit]. The authenticated user name and password are the user name and password for login on the web side of the device Only when the authentication is passed, the operation will be executed.

FNRP

When the device line registration fails or is not registered, it is impossible to make calls using SIP lines. The FNRP configuration ensures normal calls between devices even if the line is abnormal. This setting allows you to configure FNRP directly on the current page of the device without logging into the device webpage.

• Select “FNRP” module, enable FNRP, and click [Commit].

Select one of the online devices in the device list, and through the pop-up device management page, you need to authenticate the device when submitting the parameters. When the authentication is passed, the operation will be executed correctly.

Table 5 – FNRP Parameter

registration number is abnormal, the call can still be made

Prerequisites for this configuration to take effect:

1. the calling device is under the same LAN;
2. the calling device has closed 【Enable Strict UA Match】, allowing IP incoming calls
3. Calling devices have closed video preview or changed video preview to 18x mode;

Basic Settings

Support setting to allow incoming IP calls and setting to synchronize the time server address. The specific configuration is shown in Figure 19 below.

Table 6 – Basic Setting Parameter

mode

Time Sync via SNTP| When opened, the device automatically obtains the corresponding network time according to the network

area where it is located

Primary Time Server| The device obtains the network time of the region

according to the primary time server address

Second Time Server| The device obtains the network time of the area

according to the secondary time server address

Note! Authentication of the device is required for [Commit]. The authenticated user name and password are the user name and password for login on the web side of the device Only when the authentication is passed, the operation will be executed.

System Config

• Scan Protocol

Device Manager supports two types of scanning protocols:

• UDP：Scans devices that support SIP PNP
• FDDP：Scans devices that support FDDP protocol and can be scanned and set network parameters when the device has no IP
• Enables both methods by default

System language and local settings

• Language: Chinese, English;
• Local IP: the current local IP address will be automatically obtained in the network connection state;
• Version: the version information of the tool.

Solutions to Common Problems

• Flashback

Phenomenon

After the installation is completed, open Device Manager, the phenomenon of flashback during the loading process.

• When you open it for the first time, it flashes back immediately without any operation.
• Flashback in the process of use.

Solutions

You need to check and repair the system image file with the Dism command. To repair it, open the cmd terminal command line in the administrator mode and type the following commands in order:

1. Input: sfc/scannow, and enter. All protected system files will be immediately scanned for integrity and repaired if possible. The finished result is shown below.
2. Input: Dism /Online /Cleanup-Image /CheckHealth, then enter – this step is used to check all corrupted files, it only performs a health check and does not perform any repair. It can be skipped.
3. Input: DISM /Online /Cleanup-Image /ScanHealth, then enter. -This step is mainly used to scan for corrupted parts of Windows image files. It can be skipped.
4. Input: Dism /Online /Cleanup-Image /restoreHealth. and enter. -This step is used to automatically attempt to repair errors in the Windows image file after they have been scanned. The result of the completed repair command is shown below.
5. After restarting the computer after the above command is executed, the problem can be solved.

When the port is occupied during the running of the program, the tool will remind the user to kill the ports of other processes so as not to affect the use of this tool.

FDDP Unable to Scan

Phenomenon

When using FDDP scanning, the software will prompt that you need to download the WinPcap driver before you can use the FDDP scan method.

Solutions

When prompted to download and install the driver, you need to follow the process below:

1. Check the computer system where the tool is currently installed. For Windows7HomeBasic, you need to execute step 2 first, other computer systems can skip step 2 directly.

2. First, the user needs to double-click or right-click [Run as administrator] to install the driver.
   Follow the installation instructions step by step until the installation is complete. DeviceManager relies on vcredist files to run. Windows7HomeBasic of the existing system may lack the latest VC runtime library, so the need to run the program to optimize for different CPU patch execution procedures. Note! This step is only for the computer system is Windows7HomeBasic, other system versions can directly skip the step.

3. Users can directly double-click or right-click [Run as administrator] WinPcap_4_1_3.exe to install the driver directly.

4. If you encounter the prompt page shown below when executing step 3, it means that there is a higher version of winPacp on the current computer, which restricts the installation of the current version, so go to step 5

5. Just right click [as administrator] to run the program named “downversion.bat” in the file package. This step will not affect other programs in the system and will not damage any files or performance of the computer. The following message will appear after running to indicate successful installation. If access is denied when executing, try restarting the PC first, then run it. Note! The current file can only be placed anywhere on the C or D drive.

6. After step 5, install the WinPcap driver again.

7. After installation is complete, you can use the FDDP method of scanning.

Log Location

If the user has problems with the tool, he can provide the technical service staff with the operation log file information, and then analyze the cause of the problem and provide a solution. The file directories to be provided are as follows:

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