HiBoost 4K Mate Plus Cell Phone Booster Installation Guide

Installation Guide
Mate Plus Series
4K/10K Mate Plus

Package Contents

Booster Light Patterns

2. Band has been shut down because of an overload condition
Gray| Band has been disabled
Bluetooth| Slow Flashing Green| Bluetooth Disconnected
Quick Flashing Green| Bluetooth Connected
Wi-Fi| Solid Green| Wi-Fi Disconnected
Slow Flashing Green| Wi-Fi Connected

Bands contained in the Gauges

Please focus on the gauge that contains the band you are using.

Getting Started

Step 1
Connect the Power Supply and the Booster

https://h5.signalsupervisor.com/#/appDownload

Step 2
Connect the Booster with the App
Register an ID first and log in.
Add the booster to the device list.

Step 3
Find the cell tower & Determine the outdoor antenna’s position

3.1 Find the band you are using
For Android

Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower.
Note: Please take screenshots at this stage.

For ios

1. Dial 3001#12345#
2. Follow the instructions, take the screenshots as required.

3.2 Find the cell tower

1. Enter cellmapper.net

2. Choose your own carrier and band here.

3. Then enter the coordinate of where you are trying to install the signal booster, and press Enter key.
   (In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location. If you found tower sites not even displayed on the map, it might because the app intercepts the locations for security reasons.)

4. The map on the right will jump to the location, then you can scroll the mouse pulley, zoom it out, you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installing steps. Should you have any questions, please contact our tech support.

Note: If you need help finding the tower, please contact our tech support and provide your carrier, band and screenshots taken in the last steps.

3.3 Determine the outdoor antenna’ s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’ s location. Make sure there are no barriers between the antenna and the tower.

Step 4 Connect the outdoor antenna with the booster

Note： At this stage, don’ t connect the indoor antenna to the booster.

Step 5
Adjust the outdoor antenna

Notes:

1. Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly.
2. Try to get the highest possible output power for each band and try to make 2-3 gauges turn green.
3. You can either observe the signal meter value (full output power is the best) or the signal description (Super is the best).
4. The full output power for 4k Mate Plus is 10dbm.
   And the full gain is 65dB.
   The full output power for 10k Mate Plus is 12dbm.
   And the full gain is 68dB.

Step 6 Fix the outdoor antenna direction when you get the best output power

Step 7
Signal quality test

You could do the following:

1. First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and off, and make a comparison.
3. Check if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

Step 8
Install the booster and the cables![HiBoost 4K Mate Plus Cell Phone Booster

• booster and the cables](https://manuals.plus/wp-content/uploads/2024/01 /HiBoost-4K-Mate-Plus-Cell-Phone-Booster-booster-and-the-cables.jpg)

Since there’s a built-in indoor antenna in 4K/10K Plus, the booster shall be installed as a panel antenna. Please have your booster pointed to the area you would like to cover with signal.

Regular Problems and 1 normal status

If  the booster is working normally, no further adjustment is required

4K Mate Plus

OVERLOAD

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| >=8dBm| Alarm light quick blinking green or red| Outdoor signal is too strong| Have your outdoor antenna pointed slightly away from the cell tower
CELL800| <60dB| >=8dBm
PCS1900| <60dB| >=8dBm
AWS2100| <60dB| >=8dBm
LOOP BACK

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| <8dBm| ISO light blinking green or red| Inadequate separation of the indoor and outdoor antennas| 1. Increase vertical and horizontal distance.
2. Make the indoor and outdoor antennas face opposite directions.
3. Add barriers (e.g. walls)
CELL800| <60dB| <8dBm
PCS1900| <60dB| <8dBm
AWS2100| <60dB| <8dBm
POOR SIGNAL

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| –/NEGATIVE| Alarm light and ISO light solid green| Input signal is too weak| 1. Try adjusting the outdoor antenna to the best direction
2. Try adjusting the outdoor antenna to another cell tower
3. Try increasing the height of the outdoor antenna and make sure there are no barriers between the tower and the outdoor antenna Please try these solutions until the output power reaches or is over -5dBm.
CELL800| >=60dB| –/NEGATIVE
PCS1900| >=60dB| –/NEGATIVE
AWS2100| >=60dB| –/NEGATIVE
Normal but No Boosted Signal

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| Alarm light and ISO light solid green| 1. The band is not supported
2. The Signal is from other carriers| Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.
CELL800| >=60dB| >=-5dBm
PCS1900| >=60dB| >=-5dBm
AWS2100| >=60dB| >=-5dBm
NORMAL

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| Alarm light and ISO light solid green| |
CELL800| >=60dB| >=-5dBm
PCS1900| >=60dB| >=-5dBm
AWS2100| >=60dB| >=-5dBm

10K Mate Plus

OVERLOAD

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| >=10dBm| Alarm light quick blinking green or red| Outdoor signal is too strong| Have your outdoor antenna pointed slightly away from the cell tower
CELL800| <60dB| >=10dBm
PCS1900| <65dB| >=10dBm
AWS2100| <65dB| >=10dBm
LOOP BACK

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| <10dBm| ISO light blinking green or red| Inadequate separation of the indoor and outdoor antennas| 1. Increase vertical and horizontal distance.
2. Make the indoor and outdoor antennas face opposite directions.
3. Add barriers(e.g. walls)
CELL800| <60dB| <10dBm
PCS1900| <65dB| <10dBm
AWS2100| <65dB| <10dBm
POOR SIGNAL

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| –/NEGATIVE| Alarm light and ISO light solid green| Input signal is too weak| 1. Try adjusting the outdoor antenna to the best direction
2. Try adjusting the outdoor antenna to another cell tower
3. Try increasing the height of the outdoor antenna and make sure there are no barriers between the tower and the outdoor antenna
Please try these solutions until the output power reaches or is over -5dBm.
CELL800| >=60dB| –/NEGATIVE
PCS1900| >=65dB| –/NEGATIVE
AWS2100| >=65dB| –/NEGATIVE
Normal but No Boosted Signal

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| Alarm light and ISO light solid green| 1. The band is not supported
2. The Signal is from Other Carriers| ****

Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800| >=60dB| >=-5dBm
PCS1900| >=65dB| >=-5dBm
AWS2100| >=65dB| >=-5dBm
NORMAL

| DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| Alarm light and ISO light solid green| |
CELL800| >=60dB| >=-5dBm
PCS1900| >=65tdB| >=-5dBm
AWS2100| >=65 dB| >=-5dBm

Note:
Some customers have some misunderstandings about boosters, and we would like to clarify it here:
If you can’t even get a stable 1 bar outside the house or on the roof, then we suggest you return it as it won’t work in areas with very weak signal, the same is true of all boosters on the market.

Technical Specifications

cellular standards
Max. Gain| 65 dB| 68 dB
Max. output power| DL 10 dBm| DL 12 dBm
MGC (Step Attenuation )| ≥ 25 dB / 1 dB step
I/O Port| SMA-Female
Impedance| 50 ohm
Environment Conditions| IP40
Dimensions| 69.71.4 in / 15224636mm
Weight| ≤ 5.0 lbs / 2 kg
Power Supply| Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A

For more information

Download Signal Supervisor or enter our website.

www.hiboost.com.

a. You can download the specific user manual.
b. You can reach our technical support for help.

3150 Premier Drive,Suite 130,
Irving, TX 75063
972-870-5666
service@hiboost.com
www.hiboost.com

References

• Cellular Tower and Signal Map
• Signal Booster, Mobile Cell Phone Signal Booster, Cellular Phone Signal Amplifier-HiBoost Official Store

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