blackberry Access App Android User Guide

blackberry Access App Android User Guide

What is BlackBerry Access?

BlackBerry Access for Android is a secure browser that allows you to access your organization’s intranet, work apps, and an integrated enterprise app store on your Android device. BlackBerry Access for Android includes the following features:

• Provides easy content downloads, bookmarks, and tabbed browsing
• Supports pop-ups that facilitate the deployment of web apps, such as Cisco WebEx, Salesforce, and customdeveloped apps
• Allows you to view streaming video with intuitive player controls built into the browser
• Secures work web apps in containers, ensuring that data never leaves your organization’s control
• Leverages standard end-user authentication, such as SSL, NTLM, and TLS
• Supports credential persistence
• Installing and activating BlackBerry Access
  Before you can begin using BlackBerry Access, you must activate it. The steps you take to install BlackBerry
  Access depend on how you will be activating it. The following options are available:
  • Install BlackBerry Access and activate using an access key: Choose this option if you have not installed the
  BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to
  manage the activation of BlackBerry Dynamics apps.
  • Install BlackBerry Access and activate using the BlackBerry UEM Client: Choose this option if you have
  installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM
  Client to manage the activation of BlackBerry Dynamics apps. This option appears in BlackBerry Access only if
  both of these conditions are met. If you do not see this option when you open BlackBerry Access, you must set
  up BlackBerry Access using an access key.Uses PAC file web addresses for secure routing of work data.

Installing and activating BlackBerry Access

Before you can begin using BlackBerry Access, you must activate it. The steps you take to install BlackBerry Access depend on how you will be activating it. The following options are available:

• Install BlackBerry Access and activate using an access key: Choose this option if you have not installed the BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps.
• Install BlackBerry Access and activate using the BlackBerry UEM Client: Choose this option if you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics This option appears in BlackBerry Access only if both of these conditions are met. If you do not see this option when you open BlackBerry Access, you must set up BlackBerry Access using an access key.

System requirements

For BlackBerry Access device OS compatibility, see the Mobile/Desktop OS and Enterprise Applications Compatibility Matrix.

Install BlackBerry Access and activate using an access key

To get an access key, choose one of the following options:

• Request an access key from your Your administrator will send you an email with activation details and the access key.
• Generate an access key from your organization’s self-service If you do not know how to access your self-service portal, contact your administrator.

Note: If allowed by your organization, you can activate BlackBerry Access using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Connect or BlackBerry Work, as long as these apps are already installed on your device. If available, you can activate BlackBerry Access using the login password for the activation app. Contact your administrator to see if this is an available option.

1. Request an access key from your administrator or generate an access key from your organization’s self- service portal.
2. After you receive the email message with the access key information or have generated your own access key, download and install BlackBerry Access from Google Play.
3. Open BlackBerry
4. Read the license agreement and, if you accept the terms, tap Accept.
5. In the Email Address field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access
6. In the Access Key field, enter the access key, without hyphens, located in your activation email message that you received from your administrator or enter the access key that you generated from the self-service The access key is not case sensitive.
7. Create and confirm a password for BlackBerry Access. If your device is equipped with biometric authentication, you can turn on this option to use instead of the password, except on initial
8. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap OK.
9. Tap the BlackBerry Dynamics Launcher in the lower-right of the screen to start using BlackBerry Access.

Install BlackBerry Access and activate using the BlackBerry UEM Client

If you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have to use access keys to activate BlackBerry Access or any other BlackBerry Dynamics app that you want to install.

1. If the app was not automatically pushed to your device by your administrator, open your work app catalog and install the BlackBerry Access If you do not see the BlackBerry Access app in your work apps catalog, contact your administrator to make the app available to you.
2. On your device, tap BlackBerry
3. Wait while the activation completes and then click I agree to accept the end user license
4. Click Allow to allow BlackBerry Access to send.
5. Tap Set up using BlackBerry UEM Client.
6. Enter your password for the BlackBerry UEM

Use a third-party identity provider to activate a BlackBerry Dynamics app

on a device

Before you begin:

• BlackBerry UEM 15 or later
• BlackBerry Dynamics apps compiled with BlackBerry Dynamics SDK 1 or later
• BlackBerry Enterprise Identity is enabled

1. Configure your organization’s third-party identity provider to work with BlackBerry Enterprise

   • For information about configuring Okta and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide. Ensure that the Microsoft Active Directory that your organization’s Okta instance uses is also configured in BlackBerry UEM through Settings > External Integration > Company Directory.
   • For information about configuring PingFederate and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide.

2. Do one of the following:

   • If you are using PingFederate or Okta, enable Dynamics Activation via Enterprise IDP as an OpenID Connect app.
   • If you are using Active Directory as the identity provider, add the Dynamics Active Directory Activation as an OpenID Connect app.
     For more information, see the BlackBerry Enterprise Identity Administration Guide.

3. In BlackBerry UEM, set up your organization’s identity For more information, see the BlackBerry Enterprise Identity Administration GuidePingFederate and Okta instructions.

4. In, create a BlackBerry Enterprise Identity Authentication Ensure you select Manage service exceptions , and add the Dynamics Activation via Enterprise IDP service. For more information, see the BlackBerry Enterprise Identity Administration Guide.

5. Assign the BlackBerry Enterprise Identity Authentication policy to For more information, see the BlackBerry Enterprise Identity Administration Guide.

Note that during the activation process, the user needs to select the Sign in with your organization if instructed by your administrator option, which will allow them to sign in using your organization’s identity provider.

Unlock a BlackBerry Dynamics app using a third-party identity provider

If one of your BlackBerry Dynamics apps, such as BlackBerry Work, has been locked, you can use your organization’s identity provider to unlock the app. Note that your organization’s administrator has to enable this feature before you can use it.

1. On the Application Remote locked screen on the device, tap Unlock.
2. On the Application Unlock screen, tap Sign in.
3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
4. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
5. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in.
6. After the BlackBerry Dynamics app activates, enter and confirm a new

Activate a BlackBerry Dynamics app after a device restore using a third- party identity provider
After you have restored your device from a backup, you can log in to the device with your organization’s third-party identity provider (for example, Okta or Ping Identity) credentials and activate BlackBerry Dynamics apps.

1. On the Application Unlock screen, tap Sign in.
2. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
3. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
4. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in.
5. After the BlackBerry Dynamics app activates, enter and confirm a new

Reset your BlackBerry Dynamics app password using a third-party identity provider
If you have forgotten the password for your BlackBerry Dynamics app, you can use your organization’s third-party identity provider to set a new password.

1. When you are logging in to the app, on the password screen, tap Forgot password.
2. Tap Sign in.
3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
4. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
5. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in.
6. After the BlackBerry Dynamics app activates, enter and confirm a new password.

Using BlackBerry Access

Use the BlackBerry Dynamics Launcher
The BlackBerry Dynamics Launcher allows you to easily navigate to all of your business tools and apps with just a couple of taps.

1. To open the BlackBerry Dynamics Launcher, tap .
2. Perform any of the following tasks:

open. Your options vary depending on the apps that you have installed.
Rearrange app icons in the Launcher.| Press and slide the icons in the Launcher to reorder them. Tap to save your arrangement.
Open a non-BlackBerry Dynamics app or web clip listed in the Launcher.| If the BlackBerry UEM Client is installed on your device, your administrator can add app shortcuts for non-BlackBerry Dynamics apps and web clips in your Launcher. When you click an app shortcut, your browser opens the non-BlackBerry Dynamics app or opens the browser to the URL location specified by your administrator. The app shortcut can open in your BlackBerry Access browser or you may be prompted to choose which browser to use (BlackBerry Access or a native browser).Requires admin permission and the UEM Client. Launching browser-based web clips requires BlackBerry UEM server version 12.7 or later. Launching non- BlackBerry Dynamics apps requires BlackBerry UEM server version 12.7 MR1 or later.
Open the BlackBerry Dynamics app Settings.| Tap .
Open the Quick Create menu.| a. Tap .
b. Tap an option to quickly create email, contacts, notes, tasks, and calendar events.
Open the BlackBerry UEM App Catalog.| Tap Apps. This option is only available if your device is managed by BlackBerry UEM.See when there are new or updated apps available. The Apps icon displays a blue circle icon in the BlackBerry Dynamics Launcher when there are new apps or updates. Your device must be activated on BlackBerry UEM version 12.9 or later.
Close the Launcher.| Tap .
Move the location of the BlackBerry Dynamics
Launcher icon.| Tap and slide it to place it anywhere on the
screen.

View and search downloaded files

You can download files in BlackBerry Access. The name of the file that you want to download cannot be greater than 160 characters.

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap Downloads.
3. If required, click to search for the file that you want to
4. Tap the file that you want to

View and search browsing history

You can perform a local search of web addresses in the BlackBerry Access history.

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap History.
3. If required, click to search for the item that you are looking

Clear browsing data

1. In BlackBerry Access, tap to open the BlackBerry Dynamics
2. Tap .
3. In the Browsing Data section, perform any of the following tasks:
   Task| Steps
   ---|---
   Clear Credentials| Clears any credentials that you have allowed BlackBerry Access to store. If you perform this task, you will have to enter your login credentials again.
   Clear Cookies| Clears your cookies and other website data.
   Clear Cache| Clears your cached files.
   Clear History| Clears your browsing history.
   Clear Certificates| Clears any certificate authorizations that you have
   allowed BlackBerry Access to store. If you perform
   this task, you will have to authorize certificates
   again.
   Clear Geolocation| Clears any location information stored in BlackBerry
   Access.
4. Click Done.

View and search bookmarks

You might see preloaded bookmarks that your administrator set in BlackBerry Access. You can also perform a local search of web addresses in BlackBerry Access bookmarks.

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap Bookmarks.
3. Tap Corporate Bookmarks.
4. If required, click to search for the bookmark that you are looking

Import and export bookmarks

1. You can import and export bookmarks so that you can share them on multiple
2. Tap to open the BlackBerry Dynamics
3. Tap .
4. In the Advanced section, tap Bookmarks.
5. Do one of the following:
   • Tap Import and select an option to import
   • Tap Export and select an option to export

Scan a QR code

You can scan QR codes directly in BlackBerry Access. QR codes cannot be larger than 2078 bytes and must not contain any non-keyboard characters.

1. On a new tab, click in the search bar,
2. If required, complete the following steps to allow BlackBerry Access to use your
3. Click Settings.
4. Slide the Camera slider setting to
5. You can now return to BlackBerry
6. In BlackBerry Access scan the QR
7. Click Open URL , Search , or Copy.

Search webpages

You can perform a search query in webpages.

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap Find in page.
3. In the Find in page field, type your search Results are highlighted in the browser.
4. Click the up or down arrow to move between the

Request the desktop version of a website

You can request the desktop version of websites that are not optimized for mobile browsers. When you request the desktop version, the request applies only to the tab of the website that you have open.

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap Desktop site.

Upload a photo, video, or a file to a webpage

You can upload files to webpage with a maximum file size of 100 MB. You can upload the following file types:

• Images (.jpeg, .bmp, .png)
• Videos (.webm, .mp4, .mpg)
• Documents (.doc, .html, .pdf, .xls, .ppt, .txt)
• Archives (.7z, .zip, .rar)

1. Tap the option on a web page to upload a
2. A dialog box appears that allows you to choose one of the following options:
   • Camera : Choose this option if you want to take a new photo and upload
   • Photos : Choose this option if you want to use a photo from your photo
   • Device Files : Choose this option if you want to upload a file from a location on your
   • BlackBerry Access Downloads : Choose this option if you want to upload a file from the downloads
3. Follow the steps required by the webpage to complete the file

Share a webpage

1. In BlackBerry Access, tap the overflow menu in the top
2. Tap Send Link.
3. An email message opens that contains the Enter the recipient information and click the Send icon.

Search engine links

In BlackBerry Access, your administrator can add search engine links to the browser. If your administrator configured this feature, you see search engine links at the end of your search results in bookmarks, history, or downloads. These links give you easier access to search engines when you perform searches.

Unqualified domain names

Your administrator can define a default Internet domain and allowed domains for you to use in BlackBerry Access. This allows you to reach servers using the unqualified domain names instead of the FQDN.

For example, if your company has an internal server running knowledge base software with an FQDN of kb.example.com, your administrator can configure domain information so that you can reach that server by typing “kb” in the browser.

Supported plugins

BlackBerry Access does not support the following plugins (applet ,object, embed):

• Microsoft ActiveX
• Adobe Flash (applet,object ,embed)
• Applets
• Web Sockets

Supported languages

The controls for BlackBerry Access are available in the following languages. Webpages are rendered in the language they are written in.

• Danish
• Dutch
• English
• French
• German
• Italian
• Japanese
• Korean
• Portuguese
• Simplified Chinese
• Spanish
• Swedish

Cookies

BlackBerry Access supports both persistent and non-persistent cookies. In general, these are used to maintain session information.

Support for multiwindow mode

BlackBerry Access for Android supports multi-window mode in Android 7.0 and later.

Install .apk files

If your administrator allows, you can use BlackBerry Access to download and install .apk files.
BlackBerry Access expects the MIME type from the server from which you are downloading the APK file to be: application/vnd.android.package-archive. Other MIME types might not work as expected.

1. In the Android device settings, perform the following tasks:
2. Tap Security.
3. Make sure the checkbox beside Unknown Sources is
4. In BlackBerry Access, perform the following tasks:
5. Download an .apk
6. In the Downloads folder, find the .apk file that you
7. Tap the file to install

Security

**** Protecting a lost or stolen device

If your device is lost or stolen, you can contact your administrator to remotely erase BlackBerry Access data from your device.

Secure storage of browsing activity

All BlackBerry Access browsing activity, including browser data, the cache, and cookies, are encrypted and stored in a secure container on devices. The secure container ensures that work data is stored separately from personal data on devices.

Enable RSA soft token authentication

BlackBerry Access contains an embedded RSA SecurID authenticator that can generate and display a 6-digit or 8- digit token code at 30 or 60 second intervals. You must enable RSA SecurID authentication before you can use it.
After the setup, the BlackBerry Dynamics Launcher screen shows a soft token icon, which you can use to configure token settings.
Before you begin:

• Verify that you have received the two-factor authentication application that you need to access your network or resources. This app is specific to each organization.
• Verify that you have received an email message that includes a link for your RSA token from your

1. In any BlackBerry Dynamics app, such as BlackBerry Work or BlackBerry Access, read the email that includes the CTF URL from your administrator.
2. In the email, tap the provided
3. When you are prompted, set a PIN for RSA
4. BlackBerry Access displays your RSA token This token is timed to expire in the number of seconds displayed below the token code. Click the button on the left to copy the code, or click the button on the right to display the next token code if you feel you don’t have enough time to paste the code into your authentication app.
5. Paste the copied token into your authentication

After this setup in BlackBerry Access, the launcher screen shows a Softtoken icon, which you can use to configure Token Settings.

View the connection status of a web address

You can now view whether a web address has a secure connection. When you view a website, you can view the certificate information and level of encryption data for the browser. You also have the option to proceed to the insecure web address and stop using an invalid certificate.

1. In BlackBerry Access, navigate to a web
2. On the address bar, click the security
3. You can view the following information for the web address:
   • The connection status of the site
   • Data encryption of the site
   • Certificate information
   • Device location, when applicable

Troubleshooting

Diagnostics

If your administrator allows, you can perform app diagnostics for BlackBerry Access.
You can use diagnostic tools to check the connection between BlackBerry Access and BlackBerry Proxy and other target servers.

Generate a diagnostics report

You can generate a diagnostics report and share the results with your administrator.

1. Tap
2. to open the BlackBerry Dynamics
3. Tap .
4. In the Advanced section, tap Run Diagnostics.
5. Tap Start Diagnostics.
6. When the diagnostics are complete, click Share Results to send an email with the report

Troubleshoot issues using the BlackBerry Access console

You can use the BlackBerry Access console to help you find possible causes of issues that you might encounter.

For example, if you cannot access a particular website, you can look at the console messages to see if your access has been blocked by your administrator. If your administrator blocks your access to a website, the console might display a message similar to this: 14:11:05 10/02/2014 Content from sync.example.com is blocked.

1. In BlackBerry Access, tap to open the BlackBerry Dynamics
2. Tap .
3. In the Advanced section, tap Console.
4. Look at the displayed messages to see if they indicate what the problem

Troubleshoot connectivity issues

Your administrator may require you to perform some connectivity tests if you are having issues connecting to a website.

1. In BlackBerry Access, tap to open the BlackBerry Dynamics
2. Tap .
3. In the Advanced section, click Net Tools.
4. Enter the URL or IP address that your administrator wants you to
5. Select either Ping , NS Lookup , or PAC Resolver as instructed by your
6. Communicate the results to your

Troubleshoot issues using dev tools

You can use Google Chrome Developer Tools to help you troubleshoot the BlackBerry Access browser.
If your access is blocked by your administrator, the BlackBerry Access browser is not available in Google Chrome developer tools.
Before you begin:

• Verify that BlackBerry Access for desktop is enabled for developer mode by your
• Verify that Google Chrome version 32 or later installed is on your
• Verify that BlackBerry Access is installed and activated on your

1. Connect your device to your
2. On your device, open the BlackBerry Access app and navigate to a web
3. On your desktop, open Google
4. Complete one of the following tasks:
   • On a computer running a Windows operating system, click the overflow menu > More tools > Developer tools.
   • On a computer running macOS, on the menu, click View > Develop > Developer Tools.
5. In the Devices section, click the device that is connected to the
6. On the Remote devices tab, the following information is listed:
   • The BlackBerry Access app
   • Open web address tabs
7. You can perform the following tests:

focus to, click the overflow menu > Focus.
Close a tab| Beside the web address that you want to close, click the overflow menu > Close.
Open a new tab| a. In the New tab field, type the web address you want to open.
b. Click Open.
Open a debug window for a web address| Beside the web address that you want to debug, click Inspect. You can view browser error messages that might be present and browser elements.

Upload log files to BlackBerry Support

If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with BlackBerry Dynamics apps. Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.

1. Tap to open the BlackBerry Dynamics
2. Tap .
3. In the Advanced section, tap Logs , then tap Upload Logs. The Log upload status bar displays the upload progress. If detailed logging is enabled, the Detailed app Logging checkbox is This feature cannot be enabled or disabled in BlackBerry Access.
4. Click Close.

Send feedback to BlackBerry

If you have feedback about the BlackBerry Dynamics app that you are using, you can send it to BlackBerry.

1. In BlackBerry Access, tap to open the BlackBerry Dynamics
2. Tap .
3. In the BlackBerry Access section, click Feedback.
4. An email message with the proper recipient name, subject line, and app details will be prepopulated for Add your feedback to the email message and click the Send icon.

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Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Android, Google Chrome, and Google Play are trademarks of Google Inc. Cisco WebEx is a trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Microsoft and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. RSA SecurID is a trademark of RSA Security. Salesforce is a trademark of salesforce.com, inc. and is used here with permission. All other trademarks are the property of their respective owners.

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References

• Salesforce: The Customer Company - Salesforce.com US
• Mobile/desktop OS and enterprise applications compatibility matrix

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