Englander ESW0014 Wood Insert Owner’s Manual
- June 16, 2024
- ENGLANDER
Table of Contents
- Englander ESW0014 Wood Insert
- Product Information
- Product Usage Instructions
- Wood Insert Owner’s Manual
- CERTIFICATION PLATE
- General Information
- Specifications
- Clearances to Combustible Material
- Installing Options on Your Product and Replacing Parts
- ENGLANDER LIMITED LIFETIME WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Englander ESW0014 Wood Insert
Product Information
Specifications
- Type: Wood Insert
- Model : Blue Ridge 500-I (ESW0014)
- Certifications : ULC S628, UL 1482, UL 737, EPA Phase II
- EPA Emission Rating: < 2.5 g/h
- Recommended Heating Area : 1,000 to 2,700 sq. ft
- Overall Firebox Volume: 3.5 ft3
- Maximum Burn Time : 10 hours
- Maximum Heat Output: 1 10,000 BTU/h
- Overall Efficiency : 71% (HHV), 76% (LHV)
- Particulate Emissions Rate : 1.6 g/h (EPA / CSA B415.1)
Product Usage Instructions
Installation and Operation Requirements
Before installing and using the Blue Ridge 500-I wood insert, please ensure that you comply with the following requirements:
- Contact local building or fire officials to check for any restrictions and installation inspection requirements in your area.
- Read the entire manual before installation and use to avoid property damage, bodily injury, or death.
Clearances to Combustible Material
The wood insert requires specific clearances to combustible materials.
Please refer to the manual’s Table of Contents (page 11) for detailed
information on minimum masonry opening and clearances to combustibles.
Floor Protection
Proper floor protection is necessary for the installation of the Blue Ridge
500-I wood insert. Refer to the manual’s Table of Contents (page 12) for
instructions on floor protection requirements.
R Value
The R-value of the wood insert is an important factor for proper
insulation. The manual’s Table of Contents provides information on the
R-value requirements.
FAQ
-
How do I register the warranty?
To register the warranty for your Blue Ridge 500-I wood insert, visit the official Englander Stoves website at https://www.englander-stoves.com/ca/en /warranty-registration/.
Make sure to keep the purchase invoice as proof of purchase. -
Is the wood insert approved for mobile home installation?
Yes, the Blue Ridge 500-I wood insert is approved for mobile home installation. Please refer to the manual for specific instructions and requirements.
Wood Insert Owner’s Manual
Part 2 of 2
INSTALLATION AND OPERATION REQUIREMENTS
BLUE RIDGE 500-I INSERT
(ESW0014 Model)
Safety tested according to ULC S628, UL 1482 and UL 737 by an accredited
laboratory.
US Environmental Protection Agency phase II certified wood insert compliant
with 2020 cord wood standard.
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION REQUIREMENTS IN THE AREA.
READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD INSERT.
FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY
INJURY OR EVEN DEATH.
READ AND KEEP THIS MANUAL FOR REFERENCE
ONLINE WARRANTY REGISTRATION
If the unit requires repairs during the warranty period, proof of purchase
must be provided. The purchase invoice must be kept. The date indicated on it
establishes the warranty period. If it can not be provided, the warranty
period will be determined by the date of manufacture of the product. It is
also highly recommended to register the warranty online at https://www
.englander-stoves.com/ca/en/warranty-registration/
Registering the warranty will help to quickly find the information needed on the unit.
Dealer:
Installer:
Phone Number:
Serial Number:
CERTIFICATION PLATE
General Information
Performances
Values are as measured per test method, except for the recommended heating
area, firebox volume, maximum burn time and maximum heat output.
Models | Blue Ridge 500-I (ESW0014) |
---|---|
Type of combustion | Dry Cordwood |
Fuel Type | Non-catalytic |
Recommended heating area (sq. ft..)1 | 1,000 to 2,700 ft2 (93 to 251 m2) |
Overall Firebox Volume2 | 3.5 ft3 (0.099 m3) |
EPA Loading volume | 2.88 ft3 (0.082 m3) |
Maximum burn time1 | 10 hours |
Maximum heat output (dry cordwood)2 | 110,000 BTU/h (32.2 kW) |
Overall heat output rate (min. to max.)3 4 | 17,200 BTU/h to 57,800 BTU/h |
(5.0 kW to 16.9 kW)
Average overall efficiency3 – Dry cordwood| 71 % (HHV)5| 76 % (LHV)6
Optimum overall efficiency7| 77 %
Optimum heat transfer efficiency8| 75 %
Average particulate emissions rate9| 1.6 g/h (EPA / CSA B415.1)10
Average CO11| 73 g/h
- Recommended heating area and maximum burn time may vary subject to location in home, chimney draft,heat loss factors, climate, fuel type and other variables. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
- The overall firebox calculation is an approximation and is not intended to be used for loading. This volume includes a buffer zone to allow an easier fuel insertion, prevent ash spillage and allow the air wash to work properly.
- The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft3 and 20 lb/ft3. Other performances are based on a fuel load prescribed by the standard. The specified loading density varies between 7 lb/ft³ and 12 lb/ft3. The moisture content is between 19% and 25%.
- As measured per CSA B415.1 stack loss method.
- Higher Heating Value of the fuel.
- Lower Heating Value of the fuel.
- Optimum overall efficiency at a specific burn rate (LHV).
- The optimum heat transfer efficiency is for the low burn rate and represents the appliance’s ability to convert the energy contained in the wood logs into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.
- This appliance is officially tested and certified by an independent agency.
- Tested and certified in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and ASTM E3053 based on the ATM send by EPA on October 12th, 2017.
- Carbon monoxide.
Specifications
Recommended log length | 16 in (406 mm) east-west |
---|---|
Maximum log length1 | 22 in (560 mm) east-west |
Flue outlet diameter | 6 in (150 mm) |
Recommended connector pipe diameter | 6 in (150 mm) |
Type of chimney | ULC S635, CAN/ULC-S640, UL 1777 |
Minimum liner height | 12 feet |
Baffle material | Vermiculite |
Approved for alcove installation | Not applicable |
Approved for mobile home installation2 | No |
Type of door | Simple, glass with cast iron frame |
Type of glass | Ceramic glass |
Blower | Included (Up to 144 CFM) |
Particulate emission standard3 | EPA / CSA B415.1 |
USA Standard (Safety) | UL 1482, UL 737 |
Canada Standard (Safety) | ULC-S628 |
- North-south: ends of the logs visible, East-west: sides of the logs visible.
- Mobile homes (Canada) or manufactured homes (USA): The US Department of Housing and Urban Development describes “manufactured homes” better known as “mobile homes” as follows; buildings built on fixed wheels and those transported on temporary wheels/axles and set on a permanent foundation. In Canada, a mobile home is a dwelling for which the manufacture and assembly of each component is completed or substantially completed prior to being moved to a site for installation on a foundation and connection to service facilities and which conforms to the CAN/CSAZ240 MH standard.
- Tested and certified in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and ASTM E3053 based on the ATM send by EPA on October 12th, 2017.
Dimensions
EPA Loading
The loading methods shown below are those that were used during emissions
certification.
Air control
The air control is located underneath the ash shelf. To open the air control,
pull the air control handle completely (High). This will increase the burn
rate. To close the air
control, push the air control handle completely toward the insert (Low). This
will decrease the burn rate.
High burn rate
Open the air control completely. Place height small pieces (2 1/2″ x 2 1/2″
approximately) of wood in two layers in the firebox crossing them at the
greatest possible angle. Criss cross 15 to 20 kindling wood pieces (1″x1″
approximately) on the small pieces of wood in three or four layers at the
greatest possible angle. Tie knot with five sheets of paper and place them on
top of the kindling wood. Light up the paper and let the door ajar at 90°
until all the kindling wood is on fire. Close the door. When there is no more
fire in the front of the firebox and there are only faint flames on the wood
in the back of the firebox, break ashes, level the coal bed and put six logs
in the firebox. Put 3 pieces centered on the coal bed, without air space
between them. Leave one inch of air space between the rear firebrick and the
first piece. The three other pieces should be added on top of the first 3,
still in an East-West configuration. Let the door ajar at 90° for 1 minute and
then close the door
Medium and low burn rate
On a two inches thick coal bed that is still red, place three logs centered on
the coal bed in an East-West orientation. There should be air space between
each log and between the logs and the bricks. The three other pieces should be
added on top of the first three, in an East-West orientation but slightly
angled of 10° still with air space between each log and the bricks. Let the
door ajar at 90° for approximately 5 min. Then, close the door with the
primary air control open. Leave to burn with the primary air control open for
approximately 10 more minutes and then close the primary air control
completely for the low burn rate and halfway for the medium burn rate. For
better results, close the air control gradually from the closing of the door
to the complete closing of the air control.
Logs placement
The images below show how to place the logs in the combustion chamber as
described previously.
Clearances to Combustible Material
When the insert is installed so that its surfaces are at or beyond the minimum
clearances specified, combustible surfaces will not overheat under normal and
even abnormal operating conditions.
NO PART OF THE INSERT MAY BE LOCATED CLOSER TO THE COMBUSTIBLE THAN THE
MINIMUM CLEARANCE FIGURES GIVEN.
Minimum Masonry Opening and Clearances to Combustibles
| MINIMUM CLEARANCES
---|---
F| 19″ (483 mm)
G| 9″ (229 mm)
H| 27″ (686 mm)
I| 27″ (686 mm)
Q| 84″ (213 cm)
| MAXIMUM THICKNESS
---|---
O| 5″ (127 mm)
P| 12″ (305 mm)
| MINIMUM MASONRY OPENING
---|---
J| 26 ¼” (660 mm)
K 1| 31″ (787 mm)
L| 18 3/8″ (457 mm)
Floor Protection
It is necessary to have a floor protection made of non-combustible materials that meets the measurements specified in the “Table 1 : Floor Protection” below.
Table 1 : Floor Protection
| FLOOR PROTECTION
---|---
Canada| USA
B 1| 18″ (457 mm)| 16″ (406 mm)
M| 8″ (203 mm)| N/A
N| N/A| 8″ (203 mm)
To determine the need to add floor protection (D) beyond the hearth extension (A), the following calculation must be done using the data in “Table 2 : Data for Floor Protection Calculation” of this section: D = B – G, where G = A-C.
Additional Floor Protection – Raised Installation
Additional Floor Protection – Not Raised Installation
1From door opening. The depth of the hearth extension in front of the insert is included in the calculation of the floor protector’s dimensions. The masonry hearth should be at least 6″ (152 mm) higher than the combustible floor in front of it and a floor protection must extend at least 16″ (406 mm USA) and at least 18″ (457 mm Canada) without an R value. If the hearth elevation is lower than 6″ (152 mm), the non-combustible (B) floor protection in front of the insert should have an R value equal or greater than 2.00 and shall extend 27″ (686 mm) in front of the unit.
Table 2 : Data for Floor Protection Calculation
| A| B| C| D| E| Air Jacket
---|---|---|---|---|---|---
Maximum Extended| Dimension of the hearth
extension
| See section
9.2.1 and 9.2.2
| 3 ⅝”
(93 mm)
| G = (A-C) D=B- G| 7 ⅛”
(181 mm)
| Back from fireplace
facing 1 ⅜”
Minimum Extended| Dimension of the hearth
extension
| See section
9.2.1 and 9.2.2
| 2 ¼”
(57 mm)
| G = (A-C) D=B- G| 8 ½”
(216 mm)
| Back from fireplace
facing 2 ¾”
If the value (D) is negative or zero, additional floor protection in front of the unit is not needed because the masonry fireplace hearth extension is long enough. If the value (D) is positive, an additional floor protection in front of the hearth extension at least equivalent to the result (D) must be added.
Installation Raised of 6″ (152 mm) and Less
If non-combustible material floor protection needs to be added in front of and
level with the hearth extension of the masonry fireplace (F = 6″ [152 mm) or
less), an R-value equal to or greater than 2.00 is required and should extend
at least 27″ (686 mm) in front of the unit (B). Refer to “Additional Floor
Protection – Not Raised Installation”
Installation Raised of More Than 6″ (152 mm)
If the extension of the masonry hearth is raised at least 6″ (152 mm) from the
floor protection, a non-combustible material, without an R-value, must extend
at least 16″ (406 mm in USA) or 18″ (457 mm in Canada) in front of the unit
(B). Refer to “Additional Floor Protection – Raised Installation”.
R Value
There are two ways to calculate the R-value of the floor protection. First, by
adding the R-values of materials used, or by the conversion if the K factor
and thickness of the floor protection are given.
To calculate the total R value from R values of the materials used, simply add
the R-values of materials. If the result is equal to or greater than the
R-value requirements, the combination is acceptable. R-values of some selected
materials are shown below.
Table 3 : Thermal Characteristics of Common Floor Protection Materials1
MATERIAL| CONDUCTIVITY (K) PER INCH| RESISTANCE (R)
PER INCH THICKNESS
---|---|---
Micore® 160| 0.39| 2.54
Micore® 300| 0.49| 2.06
Durock®| 1.92| 0.52
Hardibacker®| 1.95| 0.51
Hardibacker® 500| 2.3| 0.44
MATERIAL| CONDUCTIVITY (K) PER INCH| RESISTANCE (R)
PER INCH THICKNESS
---|---|---
Wonderboard®| 3.23| 0.31
Cement mortar| 5.00| 0.2
Common brick| 5.00| 0.2
Face brick| 9.00| 0.11
Marble| 14.3 – 20.00| 0.07 – 0.05
Ceramic tile| 12.5| 0.008
Concrete| 1.050| 0.950
Mineral wool insulation| 0.320| 3.120
Limestone| 6.5| 0.153
Ceramic board (Fibremax)| 0.450| 2.2
Horizontal still air (1/8″ thick)1| 0.135| 0,920**
Exemple:
Required floor protection R of 1.00. Proposed materials: four inches of brick
and one inch of Durock® board:
Four inches of brick (R = 4 x 0,2 = 0,8) plus 1 inch of Durock® (R = 1 x 0.52
= 0.52).
0.8 + 0.52 = 1.32.
This R value is larger than the required 1.00 and is therefore acceptable.
In the case of a known K and thickness of alternative materials to be used in combination, convert all K values to R by dividing the thickness of each material by its K value. Add R values of the proposed materials as shown in the previous example.
Exemple:
K value = 0.75
Thickness = 1
R value = Thickness/K = 1/0.75 = 1.33
Installing Options on Your Product and Replacing Parts
Replacement and Adjustment
Door
Note : The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
In order for the insert to burn at its best efficiency, the door must provide
a perfect seal with the firebox. Therefore, the gasket should be inspected
periodically to check for a good seal. The tightness of the door seal can be
verified by closing and latching the door on a strip of paper. The test must
be performed all around the door. If the paper slips out easily anywhere,
either adjust the door or replace the gasket.
Door Alignment
To align, open the door and loosen the pressures screws located on the lower
and upper hinges of the door using a 3/32” Allen key to free the adjustable
hinge rods.
Using a flat screwdriver, turn the adjustable hinge rods in the direction shown to adjust the doors. Tighten all door hinge pressure screws when they are at the desired positions. Configurations 1-2-3-4-5-6, show in which direction these act on the adjustment of the door.
Gasket
It is important to replace the gasket with another having the same diameter
and density to maintain a good seal.
- Remove the door and place it face-down on something soft like a cushion of rags or a piece of carpet.
- Remove the old gasket from the door. Use a screwdriver to scrape the old gasket adhesive from the door gasket groove.
- Apply a bead of approximately 3/16″ (5 mm) of high temperature silicone in the door gasket groove. Starting from the middle, hinges side, press the gasket into the groove. The gasket must not be stretched during installation.
- Leave about ½″ (10 mm) long of the gasket when cutting and press the end into the groove. Tuck any loose fibers under the gasket and into the silicone.
- Close the door. Do not use the insert for 24 hours.
Mandatory Installation
- Empty the combustion chamber and install the air control handle (A) with the set screw (B) as shown below:
Figure 8 : Empty the combustion chamber
- Refer to section 3.4 for the installation and setting of the leveling system (D) prior to positioning the insert in the masonry opening.
- Once the insert is properly positioned in the opening, secure the pipe with the provided pipe connectors (B) and screws (C).
Blower and Ash Lip Installation
Note: The images shown are for guidance only and may be different from your
product, but the assembly remains the same.
- Install the ash lip on the insert with four screws.
Center the blower on the ash lip and push it against the firebox. Then push it until it clips. Installation and setting of the leveling system
-
With the 2x bolts (A – 30051), 2x supports (B – 31365), 2x nuts (C – 30423) and 4 screws (D – 30094) supplied with the insert’s manual kit. Pre-assemble the leveling systems by screwing the bolt (A) to the maximum into the support (B). Then screw the nut (C) without tightening it.
-
Install the leveling system on both side at the back of the unit with 2 screws (D) using a power drill with a 5/16″ hex head.
-
With a 9/16″ wrench, adjust the bolt (A) on both sides to level the insert in its masonry hearth. Once the unit leveled, secure it in place by tightening the nuts (C).
Faceplate and Trims Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
-
Lay the panels on a flat and non abrasive surface. Align the top panel holes (A) with the left and right panels (B). Secure together using the bolts (D) and nuts (C) provided.
-
Center the insert into the fireplace opening. Adjust its height using the leveling bolts on each side of the convection air jacket box until the faceplate is properly seated on the floor of the hearth extension.
Then install one faceplate retainer spring on each side of the faceplate and attach the other end of the spring to the brackets on the left and right sides of the insert. Push the faceplate against the fireplace’s front.
Optional Fresh Air Intake Kit Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
The fresh air intake kit may be installed on the right or left end side of the
unit. The unused side must be covered by the plate provided in the user manual
kit.
-
Install the fresh air intake adapter (E) with four screws (F) then secure the flexible pipe1 (H) (not included) to the adapter using one of the pipe clamps (G). Secure the other end of the pipe to the outside wall termination (J) using the other pipe clamp. The outside wall termination must be installed outside of the home.
-
Install the plate (K) with four screws (L) on the unused side of the insert.
15 The pipe must be HVAC type, insulated, and must comply with ULC S110 and/or UL 181, Class 0 or Class 1.
Optional Fire Screen Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
In the United States or in provinces with a particulate emissions limit (e.g.:
US EPA), the use of open-door wood stoves with a rigid firescreen is
prohibited.
-
Open the door.
-
Hold the fire screen by the two handles and bring it close to the door opening.
-
Lean the upper part of the fire screen against the top door opening making sure to insert the top fire screen brackets behind the primary air deflector.
-
Lift the fire screen upwards and push the bottom part towards the insert then let the fire screen rest on the bottom of the door opening.
Warning: Never leave the insert unattended while in use with the fire screen.
Air Tubes and Baffle Installation
-
Starting with the rear tube, lean and insert the right end of the secondary air tube into the rear right channel hole. Then lift and insert the left end of the tube into the rear left channel.
-
Align the notch in the left end of the tube with the key of the left air channel hole. Using a « Wise grip » hold the tube and lock it in place by turning the tube as shown. Make sure the notch reaches the end of the key way.
-
Install the baffle.
-
Repeat steps 1 and 2 for the three other tubes.
-
To remove the tubes use the above steps in reverse order.
Note that secondary air tubes (A) can be replaced without removing the baffle board (B) and that all tubes are identical.
Log retainers installation
Removal Instructions
For inspecting purposes, the insert may need to be removed. To remove the
insert, follow these
instructions
- Remove the faceplate (D) by pulling it and releasing the springs holding it in place.
- Remove the blower assembly (E).
- Remove the three screws securing the pipe connector (B).
- Unscrew the bolts securing the insert to the floor on each side of the unit (C).
IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for this unit, please provide the model number and the serial number. We reserve the right to change parts due to technology upgrades or availability. Contact an authorized dealer to obtain any of these parts. Never use substitute materials. Use of non-approved parts can result in poor performance and safety hazards.
# | Item | Description | Qty |
---|---|---|---|
1 | 21565 | C-CAST 3.5 SERIE BAFFLE 22″ X 14″ X 1 1/4″ | 1 |
2 | PL70864 | SECONDARY AIR TUBE | 4 |
3 | 29010 | 4 1/2″ X 9″ X 1 1/4″ REFRACTORY BRICK | 17 |
4 | 29015 | 4” X 9” X 1 1/4” REFRACTORY BRICK | 4 |
5 | PL74051 | 4 1/2” X 7 1/2” X 1 1/4” REFRACTORY BRICK | 1 |
6 | PL36759 | 2” X 9” X 1 1/4” REFRACTORY BRICK | 8 |
7 | 30131 | BLACK METAL SCREW #10 X 1/2″ TYPE “A” PAN QUADREX | 3 |
8 | PL34052 | LINER FIXATION BRACKET | 3 |
9 | SE74208 | REGULAR FACEPLATE 32” X 50” | 1 |
10 | PL74208 | TOP FACEPLATE | 1 |
11 | PL74207 | FACEPLATE SIDE | 2 |
12 | AC05959 | METALLIC BLACK STOVE PAINT – 342 g (12oz) AEROSOL | 1 |
13 | SE46325 | BLUE RIDGE 500I MANUAL KIT | 1 |
14 | PL74203 | DECORATIVE SIDE | 2 |
15 | 30337 | SQUARE HEAD SET SCREW 1/2-13 X 1-1/2″ | 2 |
15 | SE31365 | INSERT LEVELING SYSTEM | 2 |
16 | PL74033 | ASH TRAY | 1 |
17 | 30507 | BLACK TORX SCREW WITH FLAT HEAD TYPE F 1/4-20 X 3/4″ | 4 |
18 | PL74013 | GLASS MOULDING | 2 |
19 | SE70920 | AIR CONTROL ROD ASSEMBLY | 1 |
20 | AC07866 | 1/4″ BLACK COIL HANDLE | 1 |
21 | 30124 | SCREW #8 – 32 X 5/16” TRUSS QUADREX ZINC | 10 |
22 | SE74865 | GLASS AND MOULDING KIT | 1 |
23 | AC06400 | 3/4″ X 6′ FLAT BLACK SELF-ADHESIVE GLASS GASKET (AC-GGK) | 1 |
24 | SE74199 | GLASS WITH GASKET 17-5/8” X 12-3/4” | 1 |
25 | SE24347-2 | CAST IRON DOOR | 1 |
26 | 44080 | RHEOSTAT WITHOUT NUT (MODEL KBMS-13BV) | 1 |
27 | AC07869 | 3/8″ BLACK COIL HANDLE | 1 |
28 | AC06500 | SILICONE AND 5/8″ X 8′ BLACK DOOR GASKET KIT (AC-DGKNC) | 1 |
29 | 30025 | 1/4-20 X 1/2″ PAN-HEAD QUADREX BLACK SCREW | 2 |
30 | 30187 | STAINLESS WASHER ID 17/64″ X OD 1/2″ | 2 |
31 | SE31318 | DOOR HINGE REPLACEMENT KIT | 1 |
32 | AC01281 | RIGID FIRESCREEN | 1 |
33 | 30898 | ROUND WOODEN BLACK HANDLE | 2 |
# | Item | Description | Qty |
--- | --- | --- | --- |
34 | 60013 | POWER CORD 96″ X 18-3 type SJT (50 pcs per carton) | 1 |
35 | 44085 | RHEOSTAT KNOB | 1 |
36 | SE74193 | INSERT BLOWER | 1 |
37 | 44028 | CERAMIC THERMODISC F110-20F | 1 |
38 | 44089 | DOUBLE CAGE BLOWER 144 CFM 115V – 60Hz – 1.1A | 1 |
39 | AC01298 | 5″Ø FRESH AIR INTAKE KIT | 1 |
40 | 49028 | 5″ WHITE AIR INTAKE TERMINATION | 1 |
ENGLANDER LIMITED LIFETIME WARRANTY
ENGLANDER LIMITED WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser
and is not transferable. This warranty covers brand new products only, which
have not been altered, modified nor repaired since shipment from factory.
Please provide a proof of purchase (dated bill of sale), model name and serial
number when making any warranty claim to your ENGLANDER dealer.
This warranty applies to normal residential use only. This warranty is void if
the unit is used to burn material other than cordwood (for which the unit is
not certified by EPA) and void if not operated according to the owner’s
manual. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power
failures, downdrafts, venting problems or under-estimated heating area are not
covered by this warranty. The recommended heated area for a given appliance is
defined by the manufacturer as its capacity to maintain a minimum acceptable
temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or
discoloration. Any defect or damage caused by the use of unauthorized or other
than original parts void this warranty. An authorized qualified technician
must perform the installation in accordance with the instructions supplied
with this product and all local and national building codes. Any reclamation
related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that
digital pictures be provided to support the claim. Returned products are to be
shipped prepaid to the manufacturer for investigation. Transportation fees to
ship the product back to the purchaser will be paid by the manufacturer. All
parts costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part
or unit after inspection and investigation of the defect. The manufacturer
may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding the wholesale price of any warranted but defective
parts. The manufacturer shall, in no event, be responsible for any uncommon,
indirect, consequential damages of any nature, which are in excess of the
original purchase price of the product. A one-time replacement limit applies
to all parts benefiting from lifetime coverage. This warranty applies to
products purchased after June 20th, 2022.
DESCRIPTION | **WARRANTY APPLICATION*** |
---|
PARTS
Combustion chamber (welds only) & cast iron door frame.| 5 years
Surrounds, heat shield, ash drawer, steel legs, pedestal & convector air-
mate.| 2 years
Removable stainless steel combustion chamber components, secondary air
tubes, deflectors & supports.| 2 years
Glass retainers, handle assembly & air control mechanism.| 2 years
Carbon steel combustion chamber components, vermiculite baffle & ceramic
glass (thermal breakage only).| 1 year
Blower, heat sensors, switches, rheostat, wiring & other controls.| 1 year
Firebricks, paint & gaskets.| –
Any parts replaced under the warranty.| 90 days
*Subject to limitations above Picture required**
Shall your unit or a components be defective, contact immediately your
ENGLANDER dealer. To accelerate processing of your warranty claim, make sure
to have on hand the following information when calling:
- Your name, address and telephone number
- Bill of sale and dealer’s name
- Installation configuration
- Serial number and model name as indicated on the nameplate fixed to the back of your unit
- Nature of the defect and any relevant information
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your ENGLANDER dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.
This document is available for free download on the manufacturer’s website. It is a copyrighted document. Resale is strictly prohibited. The manufacturer may update this document from time to time and cannot be responsible for problems, injuries, or damages arising out of the use of information contained in any document obtained from unauthorized sources.
Stove Builder International inc.
250, rue de Copenhague,
St-Augustin-de-Desmaures (Québec) Canada G3A 2H3
1-877-356-6663
https://www.englander-stoves.com/
tech@sbi-international.com
References
- It's Uptime | International® Trucks
- Wood and Pellet Stoves | Camp Stoves | Englander
- Warranty Registration | Appliances | Englander
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>