Dimplex XLF5017-XD Series Bold 88 Deep Built in Linear Electric Fireplace User Guide

Dimplex XLF5017-XD Series Bold 88 Deep Built in Linear Electric Fireplace

Product Information

Specifications:

• Models: XLF5017-XD, XLF6017-XD, XLF7417-XD, XLF8817-XD,
  XLF10017-XD

• Product Dimensions: N/A

• Weight: N/A

• Power Source: Electric

• Manufacturer: Dimplex

• Website: www.dimplex.com

Product Usage Instructions

Installation:

1. Before installing the electric fireplace, read the entire user manual carefully.
2. Ensure that you have all the necessary tools and materials for installation.
3. Choose a suitable location for the fireplace, keeping in mind clearance requirements and proximity to flammable materials.
4. Follow the step-by-step installation instructions provided in the manual.
5. If you have any questions or need technical support during installation, contact Dimplex customer support.

Safety Precautions:

• Always read and follow the safety instructions provided in the user manual to prevent personal injury or property damage.
• Do not attempt to install or use the electric fireplace without fully understanding the safety precautions.
• Ensure that the fireplace is properly grounded to reduce the risk of electric shock.
• Avoid placing flammable materials near the fireplace.
• Keep children and pets away from the fireplace when it is in use.

Operation:

1. Before using the electric fireplace, ensure that it is properly installed and connected to a power source.
2. Use the provided remote control or control panel to turn on the fireplace and adjust the settings.
3. Follow the instructions in the user manual to control the flame intensity, heat output, and other features of the fireplace.
4. Do not leave the fireplace unattended while it is in use.
5. When finished, turn off the fireplace and unplug it from the power source.

FAQ:

Q: Where can I find the model and serial numbers of my fireplace?
A: The model and serial numbers can be found on the label located behind the front glass of your fireplace.

Q: How can I contact Dimplex customer support for troubleshooting or technical support?
A: You can contact Dimplex customer support through their website at www.dimplex.com/customer_support
or by calling toll-free at 1-888-346-7539. Make sure to have your model number and product serial number ready.

Models
XLF5017-XD
XLF6017-XD
XLF7417-XD
XLF8817-XD
XLF10017-XD

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IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com

Conventions used in this manual:

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Welcome
T hank you and congratulations for choosing to purchase a Dimplex fireplace.
Please carefully read and save these instructions.

WARNING: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.
Please record your model and serial numbers for future reference. Model and serial numbers can be found on the label located behind the front glass of your fireplace.

Model MOD
Serial Number

STOP NO NEED TO RETURN TO THE STORE
If you have questions regarding the operation of this product or if you require service, before returning this product to the place of purchase,Contact us at: # www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR 2 Toll-Free 1-888-346-7539
Please have your model number and product serial number ready.

IMPORTANT INSTRUCTIONS

When using any electrical appliance, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.

These precautions include:

1. Read all instructions before using this electric fireplace.

   • WARNING: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of the fireplace.

2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the fireplace.

3. Extreme caution is necessary when the fireplace is used by or near children or people with disabilities and whenever the fireplace is left operating and unattended.

4. Always turn off the fireplace when it is not in use.

5. Do not operate the fireplace after it malfunctions, has been dropped, or damaged in any manner.
   Disconnect power at the service panel and have the fireplace inspected by a reputable electrician before using.

6. Do not use this fireplace outdoors.

7. Never locate the fireplace where it may fall into a bathtub or other water container.

8. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, fire, or damage to the fireplace.

9. To prevent a possible fire, do not block air intakes or exhaust in any manner.

10. To disconnect the heater, turn the unit off with the controls and turn off the power to the heater circuit at the main disconnect panel.

11. All electrical heaters have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.

12. Do not modify this fireplace. Use it only as described in this manual. Any other use may cause fire, electric shock, or injury to persons.

13. Do not burn wood or other materials in this fireplace.

14. Disconnect all power coming to the fireplace at the main service panel before performing any cleaning or maintenance.

15. When transporting or storing the fireplace, keep it in a dry place, free from excessive vibration, and store to avoid damage.

16. Always use a qualified technician or service agency to repair this fireplace.
    ! NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.

CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

FCC Compliance

CAUTION: This unit has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the unit OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the unit and the receiver.
• Connect the unit into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This unit complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This unit may not cause harmful interference, and
2. this unit must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

WARNING: This product can expose you to chemicals including nickel which is known to the State of California to cause cancer. For more information, visit www.P65Warnings.ca.gov

Technical Specifications

Electrical Rating

• Voltage: 120 V (3-Wire) or 240 V (4-Wire)
• Power: 1500 W at 120 V, 2500 W at 240 V

UL Listing
File Number: E71416

Model Reference

XLF5017-XD| 6911580000
XLF6017-XD| 6911590000
XLF7417-XD| 6911600000
XLF8817-XD| 6911610000
XLF10017-XD| 6911620000

Product Dimensions

Package Contents

Installation

Placement

NOTE: It is recommended that the bottom of the unit be mounted between 5″ (13 cm) and 40″ (102 cm) from the ground to maintain an optimized viewing angle of the flame.

WARNING: The top of the fireplace must be installed a minimum of 24″ (61 cm) from the ceiling.
The fireplace must be installed a minimum of 5″ (13 cm) from the ground.

Installation in a Bathroom
If this unit is installed in a bathroom, it must be protected by a GFCI receptacle or circuit. If a receptacle is used, it must be readily accessible.
This electrical appliance is NOT watertight. To prevent electric shock, it must be installed as to prevent water from entering unit, or installed away from showers, tubs, etc. Never locate fireplace where it may fall into a bathtub or other water container.

Wi-Fi
For installations where the use of the Flame Connect app is desired, ensure the fireplace is located within range of a Wi-Fi network.

Installation Recommendations for Overhanging Objects
For overhanging temperature-sensitive objects, such as a television, a mantel, or artwork, always follow the recommendations provided by its manufacturer for installation over a heater.

NOTE: Using normal heat mode, surfaces 7″ (18 cm) above the fireplace will not exceed 40° C, as long as installation procedures are followed and heater inlet and outlet are not obstructed.

Preparing the Firebox for Installation

NOTE: For multi-unit installation, refer to instructions provided with the accessory kit (XLFXDLINK, sold separately).

1. Remove packing support brackets by removing the screws on each bracket.
   (Figure 1) These brackets and screws can be discarded.

2. Install the desired side trim option on each side of the firebox. Install the side panel using 7 black screws.

   • For open sides, select the open side trim. (Figure 2)
   • For closed sides, install the closed side trim. (Figure 3) Do not install the side glass panels in this configuration.
   • For multi-unit installations, remove side panels on adjoining sides by removing the 9 screws. (Figure 4) Do not install any trim or side glass on adjoining sides.

3. Install the optional power cord accessory if desired,following the instructions in the Electrical Installation section (p. 15). (XLFXDPLUG, sold separately)

4. If a permanently heat-disabled installation is desired, follow the instructions to disable the heater in the Permanent Heat Disable section (p. 16).

5. Carefully lay the firebox on its back and install the mounting brackets to the top and bottom of the firebox with the black screws provided. (Figure 5)

NOTE: There are 4 mounting brackets for XLF5017-XD and XLF6017-XD units (Figure 6), and 6 mounting brackets for XLF7417-XD, XLF8817-XD and XLF10017-XD units. (Figure 7)

• The mounting brackets are equipped with slots to allow small adjustments to fit the framing. Ensure all the brackets are aligned.

Installation Instructions

NOTE: Two people are required for installation.

1. Prepare a wall with a framed opening, following the dimensions in the table below. The dimensions are the same for front, corner, and bay installations.
   NOTE
   These framing dimensions are based on installation with 1/2″ drywall.
   Framing Dimensions ****

Model

| Width| Height| Depth (minimum)
---|---|---|---
A| B| C
XLF5017-XD| 49 1/2″

1257 mm

| ****

24 ¼”

616 mm

| ****

11 ⅝”

295 mm

XLF6017-XD| 62 ¼”

1581 mm

XLF7417-XD| 74 5/8″

1895 mm

XLF8817-XD| 87 3 / 16 ”

2215 mm

XLF10017-XD| 99 3/4″

2534 mm

Custom Length| Add widths of units used

CAUTION: This fireplace is NOT load-bearing. Ensure the opening for the fireplace is framed in such a way that the weight of the building materials will not create pressure on the top of the fireplace.
NOTE: Wiring is located at the top right back corner of the firebox. Plan the framing to allow routing the power cable to this location.

2. Lift the firebox into the opening in the frame using the handles on the back of the fireplace.
   NOTE: Ensure the instructions for Preparing the Firebox for Installation (p. 10) have been completed prior to installation.

3. Remove the screws that secure the electrical cover to complete the wiring. (Figure 11)

4. Complete the wiring according to instructions in the Electrical Installation section (pages 14–15). Reinstall the electrical cover after completing wiring.

5. Level the firebox. A bubble level is included in the hardware kit provided.

6. For multi-unit installations, install the joining brackets between adjoining fireplaces. (Figure 12)

7. Secure the mounting brackets to the framing on both the top and bottom using the provided wood screws. (Figure 13) The mounting brackets will prevent the firebox from shifting in the framing.

8. Install finishing material up to the trim.
   (Figures 14 and 15)
   CAUTION: Do not drill into firebox housing.

9.  Finish the installation using the finishing materials of your choice.

10. Complete the installation using the instructions in the following sections: Mirrored Glass Installation (p. 17), Arranging Media (p. 17), Front Glass Installation (p. 18), and Side Glass Installation (p. 18).

Electrical Installation

WARNING: The installation of the electric fireplace must comply with the applicable Local and/or National Electrical Codes and utility requirements.

CAUTION: A dedicated, properly fused 15 Amp circuit is recommended, rated for the appropriate voltage (120 V, 240 V). A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

NOTE: If required, the service cable can be secured through the electrical cover using a 1/2″ (1.3 cm) approved strain relief connector.

120 V Hardwire Installation (Figure 16)

WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.

1. Cut the wire to an appropriate length.
2. Connect the black L1 wire from the unit to the live wire from the power supply with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply with a wire connector.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the grounding wire to the cover with the provided grounding screw, by placing the wire in between screw and lock washer and tighten.
5. Ensure all wire connections are tight.

120V Installation—Wall Switch (Figure 17)

NOTE: Use a single pole, single throw (On/Off) wall switch that is rated for a minimum of 15 amps.

WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.

1. Cut the wire to an appropriate length.
2. Connect the black L1 wire from the unit to the live wire from the main power throu e wall switch, ensuring all live connections are connected with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply with a wire connector.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the grounding wire to the cover with the provided grounding screw, by placing the wire in between screw and lock washer and tighten.
5. Ensure all wire connections are tight.

240 V Hardwire Installation (Figure 18)
You will need a 4-wire 240 V supply (L1, L2, Neutral, and Ground).

WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.

1. Connect the black L1 wire from the unit to the L1 wire from the power supply with a wire connector.
2. Connect the yellow L2 wire from the unit to the L2 wire from the power supply with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the grounding wire.
5. Ensure all wire connections are tight.

Optional Plug Kit (XLFXDPLUG, sold separately)

WARNING: Power cord option is only suitable for 120 V installations.

1. Remove the 3 screws that hold the electrical cover plate.
2. Connect the black L1 wire from the unit to the black wire of the plug kit.
3. Connect the white N wire from the fireplace to the white wire from the plug kit.
4. Connect green G wire from the fireplace to the green wire from the plug kit.
5. Ensure all wire connections are tight.
6. Secure the power cord’s pre-installed cover plate using the screws removed when removing the electrical cover plate.
   The previously removed electrical cover plate can be disposed of.

WARNING: This heater is not intended for use with an extension cord. Plug the cord directly into an appropriate wall receptacle.

Heater Hardware Disconnect

The fireplace heater can be permanently disabled by removing the electronic jumper on the main control board.

NOTE: Heater hardware disconnect will permanently disable the heater and fan. Follow these instructions only when an installation without heat is required. Temporary disabling of the heater can be achieved through the hidden touch controls. See “Heat Disable” in Operation section (p. 20) for instructions.

To disconnect the heater and fan permanently:

1. Locate the main control board. The heater hardware disconnect jumper location is labeled “Heater Disable”. (Figure 19)
2. Pull out the heater hardware disconnect jumper.

Mirrored Glass Installation

1. Attach the provided suction cup to the reflective side of the mirrored glass. Ensure the suction cup is securely attached.

2. Using the suction cup to assist, lift the mirrored glass and place it into the bottom slot at an angle.

3. Tilt the mirrored glass into a vertical position. (Figure 20)

4. Align the holes on the inside of the unit with the holes on the bracket and install the mirrored glass brackets using the provided black screws. (Figure 21)
   NOTE: Use a flashlight to locate the screw holes in the fireplace.
   CAUTION: Ensure the mirrored glass does not fall forward while the mirrored glass mounting brackets are being installed.

5. Remove the suction cup and clean any fingerprints or debris off the glass with a non-abrasive glass cleaner.

NOTE: Do not dispose of the suction cup! Keep it in a secure location, as it may be needed for maintenance and service on this fireplace.

NOTE: XLF6017-XD, XLF7417-XD,XLF8817-XD, and XLF10017-XD have two brackets. One bracket is on the inner top right side of the unit and the other is on the left.

Media Arrangement
F or best results when using the supplied media, arrange as follows:

NOTE: Remove the plastic film from the media bed before adding the media.

1. Evenly disperse the small crystals to entirely cover the media bed.
2. Place the driftwood pieces across the crystals.
3. Place the large and extra-large crystals as desired over the smaller crystals and beside the driftwood.

It is possible to use custom media ornaments to decorate your firebox. The custom media must fit easily without scratching the glass or bowing the media bed, and must not be composed of sand or liquid, which could interfere with the safety of the firebox.

Side Glass Installation

1. Ensure the matte side of the upper black trimming is oriented toward the inside.
2. Insert the top of the glass panel into the upper slot.
3. Carefully tilt it toward the inside until it is in the vertical position. Once in place, it will drop into the correct position. (Figure 23)
4. Repeat on the other side for bay installations.

Front Glass Installation

1. Ensure there are no debris or finger prints on the mirrored glass, inner sides of the side glass, or on the inner side of the front glass before you begin.

2. Attach the provided suction cup to the outer side of the front glass. Ensure the suction cup is securely attached.

3. Using the suction cup to assist, lift the glass and place it into the bottom slot at an angle.

4. Tilt the glass into a vertical position. (Figure 24)

5. Secure using the provided front glass brackets and black screws provided. (Figure 25)
   NOTE: There is 1 front glass bracket for the XLF5017- XD, and 2 front glass brackets for the XLF6017-XD, XLF7417-XD, XLF8817-XD, and XLF10017-XD units.
   CAUTION: Ensure the front glass does not fall forward while the glass mounting brackets are being installed.

6. Remove the suction cup and clean any fingerprints or debris off the glass with a nonabrasive glass cleaner.
   NOTE: Do not dispose of the suction cup! Keep it in a secure location, as it may be needed for maintenance and service on this fireplace.

Operation

General Operation

WARNING: This electric firebox must be properly installed before it is used.
This firebox operates with Comfort$averTM technology, which automatically adjusts the fan speed and heater wattage to safely and precisely match the requirements of the room based on the thermostat setting. The heater operates such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain thedesired room temperature. If the temperature in the room rises significantly, the heater will turn off and periodically turn back on to circulate the air around the unit, until the room temperature drops and requires the heater to be on again.

NOTE: The element retains heat after shutdown. When the heat is turned off, there is a 2-minute cool down period before the fan shuts off completely.

NOTE: The fireplace will retain the previously used settings after a power interruption.

Hidden Touch Controls
The hidden touch controls are located on the upper right of the fireplace. (Figure 26)

Remote Operation
The fireplace is supplied with a multifunction IR remote control. (Figure 27)

NOTE: To operate correctly, the remote control must be pointed toward the front of the unit.

App
The fireplace is capable of being controlled using the Flame Connect app for mobile devices. For up-to-date information about the app, please visit www.dimplex.com/fcapp

Resetting the Temperature Cutoff Switch
Should the heater overheat, a manual limit cut-out will turn the unit off and it will not come back on without being reset. If the button on the unit is pressed, Err 1 will be displayed on the unit. It can be reset by turning the unit off at the main disconnect panel and waiting 30 minutes before turning the unit back on.

CAUTION: If you need to continuously reset the heater, turn the unit off at the main disconnect panel and call technical support at: 1-888-346-7539.

Maintenance

Remote Control Battery Replacement

To replace the battery:

1. Remove battery cover of the remote control using a Philips screwdriver.
2. Correctly install one 3 Volt (CR2032 [longer life] or CR2025) battery in the battery holder with the + side facing up.
3. Secure the battery cover using the previously removed screw.
   Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons.

Partially Reflective Glass Cleaning
The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth. The partially reflective glass should be completely dried with a lint-free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners.

Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the fireplace. Do not use abrasive cleaners.
The fireplace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a buildup of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions and at a minimum yearly intervals.

Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

Troubleshooting

For more troubleshooting, consult the XLF-XD Service Manual which can be found at www.dimplex.com/customer_support/technical_and_troubleshooting

Fireplace does not turn on with the manual touch controls|

N/A

|

No incoming power

| Ensure unit is wired correctly Check main disconnect panel Ensure wall switch is on (if applicable)
---|---|---|---
Fireplace does not turn on with the remote control|

N/A

| The batteries in the remote control are dead or installed incorrectly| Replace remote control battery Ensure battery is installed with + facing up.

Heater does not turn on

| |

Heater is disabled

| Press and hold  and  at the same time on the hidden touch controls for 3 seconds to disable

or enable the heat function.

H–

|

Heater has been permanently disabled

| If installation with heat is desired, reinstall jumper on main board if available or purchase new main board.

Heater is on, but there is no heat

|  | Normal operation — There is a 30-second delay before heater starts|

No action required.

Circuit breaker trips or fuse blows when unit is turned on| N/A| Improper circuit current rating| Install unit on a dedicated minimum 15 amp circuit.

Error Code is displayed

| Err 1| Temperature cut-out is activated| Reset breaker and wait 5 minutes before turning unit back on it. If error persists, see Service Manual.
Err 2| L1 voltage is too high| If error persists, consult an electrician.
Err 3| L1 voltage is too low| If error persists, consult an electrician.
Err 4| L1 current is too high| If error persists, consult an electrician.
Err 5| Fan not detected| See service manual.
Err 6| Fan error| See service manual.
Err 7| Fan is slow| See service manual.
Err 8| Element error| See service manual.
Err 9| Element not detected| See service manual.
Err12| Ambient temperature is above 45° C (113° F)| No action required.
Err13| Ambient temperature is below 5° C (41° F)| No action required.
Err14| NTC error| See service manual.
Err15| NTC has shorted| See service manual.
Err16| NTC not detected| See service manual.
Err17| Media bed LEDs defective| See service manual.
Err18| Overhead LEDs defective| See service manual.
Err19| Media bed LEDs not detected| See service manual.
Err 20| Overhead LEDs not detected| See service manual.
Err 21| Flame LEDs not detected| See service manual.
Err 22| Flicker motor not detected| See service manual.
Err 23| Relay board not detected| See service manual.
Err 24| Main control board not detected| See service manual.
Err 25| Display board not detected| See service manual.

Wiring Diagrams

Warranty

IGNITEXL BOLD™ 5-YEAR LIMITED WARRANTY

Section 1 Products to which this Limited Warranty Applies
This Limited Warranty applies to your newly purchased Dimplex electric fireplace with model numbers XLF5017-XD, XLF6017-XD, XLF7417-XD, XLF8817-XD,and XLF10017-XD.
This Limited Warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA and the District of Columbia except for Hawaii and Alaska. This Limited Warranty applies to the original purchaser of the product only and is not transferable.

Section 2 Products excluded from this Limited Warranty
Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this Limited Warranty. Products purchased in these States, Provinces, or Territories are sold AS IS without Warranty or condition of any kind including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose. The entire risk of as to the quality and performance of the products is with the purchaser. In the event of a defect, the purchaser assumes the entire cost of all necessary servicing or repair.

Section 3 What this Limited Warranty covers and for How Long
IgniteXL Bold™ products XLF5017-XD, XLF6017-XD, XLF7417-XD, XLF8817-XD, and XLF10017-XD excluding trims and accessory packages are covered by this Limited Warranty, have been tested and inspected prior to shipment and, subject to the provisions of this Warranty, Glen Dimplex Americas Ltd. (herein called Glen Dimplex  Americas) warrants such products to be free from defectsin material and workmanship for a period of 5 years from the date of the first purchase of such products. The 5-year Limited Warranty entitles the purchaser to On-site or In-home Warranty Services. Accordingly, Glen Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part. Exceptions to this are outlined in Section 5. Some jurisdictions do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply to the purchaser.
Section 4 What this Limited Warranty Does Not Cover This Limited Warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This Limited Warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
Section 5 How to notify us of a Warranty Concern Defects must be brought to the attention of Dimplex Customer Service online at dimplex.com/en/contact_us or by telephone at 1-888-346-7539. Please have proof of purchase, catalogue/model and serial numbers available for representatives to assist. **Limited In-home Warranty Services require proof of purchase.

In the event a product or part covered by this Limited Warranty is proven to be defective in material or workmanship during (i) the 5-year Limited Warranty period for products outlined in Section 1, you have the following rights:

• Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
• Limited Warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide Limited Warranty services.
• This 5-year Limited Warranty entitles the purchaser to On-site or In-home Warranty services. Accordingly, Glen Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
• Glen Dimplex Americas will not be responsible for, and this Limited Warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labor costs. Such costs shall be the purchaser’s sole responsibility.

Section 6 When Glen Dimplex Americas and its Dealers and Service Agents are not Liable IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES,  COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

How State and Provincial law(s) apply
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this Limited Warranty or the sale of products covered by this Limited Warranty.

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References

• Electric Fireplace & Heating Solutions | Dimplex
• Leave a review | Dimplex
• Electric Fireplace & Heating Solutions | Dimplex
• Troubleshooting & FAQ's | Dimplex
• Contact Us | Dimplex
• P65Warnings.ca.gov

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