Global Teck Worldwide SYNC 20+ USB-A Bluetooth Speakerphone Operational Guide

Global Teck Worldwide SYNC 20+ USB-A Bluetooth Speakerphone

First-time setup

Important
Your speakerphone is shipped from the factory in a Deepsleep mode to conserve battery. Activate your speakerphone by connecting the USB cable to a power source before first use.

1. Connect speakerphone USB cable to a wall charger or computer. When your speakerphone is activated, the LED bar lights up.
2. Connect or pair your speakerphone to take calls or stream media.

Controls and status lights

A portable speakerphone with mobile and corded connectivity.

Be safe

NOTE LEDs do not illuminate in standby mode.

Please read the safety guide for important safety, charging, battery and regulatory information before using your new speakerphone.

USB Bluetooth adapter (adapter model only)

NOTE Adapter design may vary

Standard LEDs

*LEDs when Microsoft Teams is detected**

Setup

Mobile setup

1. With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear “pairing” and the LED flashes a crossing blue pattern.
2. Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.”
3. Pairing is successful when you hear “pairing successful” and the LED flashes blue.

Corded setup

Connect the USB cable from the speakerphone to the USB port on your computer.

NOTE In corded mode, the speakerphone powers on without using the Power button.
Your Bluetooth USB adapter comes pre-paired to your speakerphone.

USB adapter setup (BT600 models only)

1. Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
2. Connection is successful when you hear “PC connected” and the USB adapter turns solid. NOTE Adapter design may vary.

Pair USB adapter again

Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is disconnected or if bought separately, manually pair the adapter to your speakerphone.

1. Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your speakerphone in pair mode by pressing the Bluetooth button for 2 seconds. You hear pairing” and the LED bar flashes a blue crossing pattern.
3. Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or

NOTE Adapter design may vary

Pairing is successful when you hear “pairing successful; PC connected” and the adapter LED turns solid.

Configure USB adapter

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

Charge

Check battery status

To check battery status:

• With speakerphone inactive, tap the Power button to hear battery status
• With speakerphone inactive, tap any button to view the LED bar

Battery status LEDs

NOTE LEDs do not illuminate in standby mode.

Charge

Charge the speakerphone via USB using your computer or a wall charger (not provided). The LED bar pulses while charging and turns solid white when fully charged. Allow 4 hours for a full charge. NOTE For faster charging, connect to a wall charger or to your computer’s quick-charge USB port, if available.

Charge your mobile phone

With the speakerphone powered on, charge your phone by connecting your phone’s charge cable to the speakerphone USB-A port (cable not provided).

NOTE
Speakerphone battery level must be medium or higher.

NOTE
Connection provides power only.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Download: poly.com/lens.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your Poly device.

Update your firmware using your computer with Poly Lens App. Download at poly.com/lens. While updating firmware:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

Daily Use

Power
Press the Power  button for 2 seconds to power on or off. The LED bar illuminates when powered on.

Answer or end a call
Press the Call  button to answer or end a call.

Launch Microsoft Teams (Teams model only)

Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification.

• When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
• When the Teams button LED pulses purple, tap to view your Teams notifications or meeting. NOTE Teams model and open Teams desktop application required. Teams mobile application is not supported.

Mute/Unmute

During an active call, press the Mute  button to mute or unmute the microphones. Manage mute settings in Poly Lens App.

Volume

Press the Volume up (+) or down (-) buttons to increase or decrease volume.

Voice assistant
(smartphone feature)

Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Customize your speakerphone

Select your Rocket  button feature in Poly Lens App.

Choose from

• Play/pause audio (default)
• Device status check
• Clear trusted device list
• Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call

More Features

Attach lanyard

Use the lanyard to carry speakerphone on your wrist. The lanyard slot is located on the side of the speakerphone. NOTE Lanyard is included in box.

1. Insert the loop through one side of the slot and push through to the other side.
2. Thread the lanyard through the loop and pull to secure.

Troubleshoot

What’s in the box?

Support

• NEED MORE HELP? poly.com/support
• Manufacturer: Plantronics, Inc.  Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: SY20/SY20-M USB-A/USB-C (may be followed by /BT600 or /BT600C). System: Poly Sync 20 has a SY20/SY20-M speakerphone. Poly Sync 20+ has a SY20/SY20-M speakerphone and a BT600 or BT600C adapter. 218453-06 04.21

Frequently Asked Questions

Can you connect this to a TV?

If the television supports Bluetooth connection yes, you can connect the Poly SYNC 20+.

Are these compatible with the Avaya phone software?

Yes, Poly Sync 20 Speakerphone is compatible with Avaya softphone and other popular UC applications and platforms. A programable button puts your favorite function at your fingertips—play/pause music, last-number redial and voice assistant—it’s up to you. What’s the status of a call? You’ll know even from a distance by the highly visible light bar.

How is a poly speaker charged?

Using a power charger or your computer, you can use USB to charge the speakerphone (not provided). While charging, the LED bar pulses; after fully charged, it turns solid white. A complete charge should take four hours.

I need help pairing my poly sync?

Press the Bluetooth button twice while your loudspeaker is on and Secure Connection is activated in the Poly Lens desktop app. “Pairing” is audible, and a blue cross-hatch pattern is displayed on the LED. Set your device’s Bluetooth to search for new devices and turn it on. Then, choose “Poly Sync 40.”

How can I connect a multi speaker to my laptop?

Your gadget should be Bluetooth enabled and set to look for new devices. Then, choose “Poly Sync 40.” When the LED lights blue and you hear the phrase “pairing accomplished,” pairing has been successful. Make or receive a cellphone call, or use Bluetooth to play music.

How is Poly Sync 20 put to use?

The Poly Sync 20 is a portable device created to simplify audio and communication and make it more suitable for the modern, hybrid workplace. It can be connected to a PC or a smartphone wirelessly via Bluetooth, or you can use the included USB-A cord.

How do I activate my poly studio?

The middle LEDs are blue and are blinking. 2 Enable Bluetooth on your device, then choose Poly Studio from the available devices. With a notification sound, the middle LEDs turn solid blue for three seconds. For the programmes you use, Poly Studio must be set as the default audio and video device.

How can my poly studio be connected?

Hold press the Remote-Control Pairing button on the video bar’s bottom until you hear a sound and the lights start to flicker blue. Until you hear a sound, keep holding down the mute button on the remote control. After a successful pairing, the video bar’s light will stay blue for three seconds while playing sound.

Can Bluetooth be used to make calls?

Fernando Figueiredo created the Call to Bluetooth app for Android devices. The app enables Bluetooth when a call is made or received using a headset or hands-free device.

Impact of dongle on audio quality?

The USB-C to 3.5mm dongle is really just an extension chord or “adapter” if the audio is analogue. The only thing that is altered is the mechanical connector format; the signal itself remains unchanged. The smartphone, or more specifically the DAC/amplifier that is incorporated into the smartphone, determines the sound quality in this scenario.

Can audio be played using USB?

Digital music can be sent from your computer to a digital to analogue converter using USB audio, a digital audio link (DAC). But why would you want to use this over alternative outputs Allow us to educate you. Due to a computer’s inferior built-in DAC, USB audio is a popular choice among consumers.

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