itho daalderop 120L Smart upp Boiler User Guide

itho daalderop 120L Smart upp Boiler

Product Information

Specifications

• Product   Name: Itho Daalderop Smart-upp

Product Usage Instructions

Safety and other regulations

1. Safety
   The installation, commissioning, inspection, maintenance, and repair of this product and/or system may only be carried out by a qualified installer (*) in accordance with the (safety)
   requirements set out in the manual. Only original accessories and parts prescribed by the manufacturer may be used.

2. Water quality requirements
   No information provided.

Product information

1. Application
   No information provided.

2. What is a Smartboiler?
   No information provided.

3. Smart-upp
   No information provided.

4. Technical data
   No information provided.

5. Product data sheet information
   No information provided.

6. Dimensional sketch
   No information provided.

7. Package contents
   No information provided.

8. Recycling
   No information provided.

Installation

1. Boiler seating
   No information provided.

2. Replacement of existing heater
   No information provided.

3. New installation
   No information provided.

4. Hot water connection
   No information provided.

5. Cold water connection
   No information provided.

6. Electrical connection
   No information provided.

Operation

1. gHMI Controller
   No information provided.

2. Initialising
   No information provided.

3. Operational status
   No information provided.

4. Menu structure
   No information provided.

5. Information menu
   No information provided.

6. Boost
   No information provided.

7. AP Mode
   No information provided.

8. Frost protection
   No information provided.

9. Service menu
   No information provided.

10. TIME service menu
    No information provided.

11. CONFIGURATION service menu
    No information provided.

12. SERVICE service menu
    No information provided.

13. COMMUNICATION service menu
    No information provided

Use

1. Filling and first use
   No information provided.

2. Climate Connect app
   No information provided.

3. Setting up a Wi-Fi connection
   No information provided.

4. Prevention of legionella bacteria
   No information provided.

The most frequent complaints
No information provided.

Faults

• Error messages
  No information provided.

• HMI error
  No information provided

• Blocking
  No information provided.

• Locking
  No information provided.

• Reset error message
  No information provided.

• Diagnosis of error messages
  No information provided.

FAQ (Frequently Asked Questions)

1. Can I install the product myself?
   No, the installation, commissioning, inspection, maintenance, and repair of this product and/or system may only be carried out by a qualified installer (*) in accordance with the (safety) requirements set out in the manual.

2. Where can I download the latest version of the manual?
   The latest version of the manual can be downloaded from the Itho Daalderop website.

3. What should I do if I encounter an error message?
   Refer to the “Faults” section of the manual for information on error messages and their diagnosis.

Introduction

• This manual contains important information about the safe and proper installation and commissioning of the product.

• Read this manual carefully before commencing with the installation.

• The following definitions are used in this manual to draw attention to hazards, instructions or indications related to people, products, installations and/or the surroundings.

• Danger!
  Indicates that action may result in serious or fatal injuries.

• Warning!
  Indicates a hazard that can cause severe injury and/or severe damage to the product, system or surrounding area.

• Caution!
  Instructions important for the installation, functioning, operation or maintenance of the product. Failure to observe these instructions can result in minor injury and/or severe damage to the product, system or surrounding area.

• Note
  Instructions important for the installation, functioning, operation or maintenance of the product. Failure to observe these instructions can result in minor damage to the product, system or surrounding area.

• Tip
  Instructions that may be important for the installation, functioning, operation or maintenance of the product, but are not related to injury or material damage.

• Itho Daalderop retains the right to make changes without prior notification. Due to our continuous product improvement process, the illustrations in this document may not match the delivered appliance.

• The latest version (if available) can be downloaded from our website.

• Itho Daalderop cannot be held responsible for costs, damage or personal injury if the product is not used in accordance with the instructions given in the manual.

Safety and other regulations

Safety

• The installation, commissioning, inspection, maintenance and repair of this product and/or system may only be carried out by a qualified installer (*) in accordance with the (safety) requirements set out in the manual. Only original accessories and parts prescribed by the manufacturer may be used.
• Install the product as outlined in this manual and according to the relevant installation and safety instructions.
• This product and/or system may be operated safely by children aged 8 years and older and by people with physical, sensory or mental disabilities or a lack of  experience/knowledge if under supervision or after having received instructions regarding safe use, and if they are aware of the product and/or system hazards.
• Cleaning and maintenance by the user may not be done by children or people with physical, sensory or mental disabilities or a lack of experience/knowledge without supervision.
• Do not allow children to play with the product and/or system.
• This product and/or system is intended for use in domestic and similar environments, such as:
• personnel kitchens in shops, offices and other work environments;
• farms;
• by customers in hotels, motels and other residential environments;
• bed and breakfast environments.
• Use in other environments in consultation with the product and/or system manufacturer.
• Ensure that the electrical system to which the product is connected meets the necessary conditions.
• If the power connection is damaged, it must be replaced by the manufacturer, its agent or similarly qualified persons in order to avoid a hazard.
• Do NOT connect the appliance to mains power until the heater has been filled with water and vented.
• Take the following steps before carrying out work on an open appliance:
• Switch the power off.
• Make sure that the power cannot be switched back on accidentally.
• Avoid contact with electrical components when power is required for working. Risk of electric shock.
• The heater and safety group may only be fitted in frost-free rooms due to the risk of freezing.
• Regularly operate the safety group to test that it is not blocked by a build-up of dirt.

The Netherlands:

• A qualified installer is an installer employed by a central heating or mechanical installation company registered with the Chamber of
  Commerce and listed in the SEI accreditation register (Foundation for Accreditation of Installation Companies) or which has a Sterkin accreditation.

• Belgium
  A qualified installer is a technician employed by an HVAC or electrical installation company registered with the Crossroads Bank for Enterprises with a valid VAT number.

Water quality requirements

WATER QUALITY

Acidity (pH)| 7–8.5
Iron content (Fe)| ‹ 0.2 mg/l
Chlorine content (Cl)| ‹ 150 mg/l
Conductivity| ‹ 125 mS/m
Hardness|

• 3-12 °dH / 5-22 °fH /
• 0.53-2.14 mmol/l CaCO3

Chemical additives| Not permitted

A softening filter must be used in areas where the water hardness exceeds the values stated in the table. You can contact your water supplier to find out the water hardness level.

Product information

1. Application
   The Smart-upp is a hot water heater designed for use in the kitchen, shower and/or bath. The heater is capable of supplying a comfortable flow of hot water to these tap points simultaneously. The water heater has a stainless steel inner tank.

   • The Smart-upp Mono is a low-power heater with a single heating element with a power level of 1000 W or 1750 W.

   • The Smart-upp is a low-power heater with two heating elements with a combined power level of 2500 W.
     The heater can be connected in one of the following ways:

   • Water pressure principle with safety group. This connection method is described in this manual.

   • Water pressure principle with inlet mixer tap. See the installation instructions for the inlet mixer tap.

2. What is a Smartboiler?

   • The Smartboiler and Smart-upp are Itho Daalderop’s latest generation of electric heaters. The design of these heaters relies on self-learning technology. Thanks to its SMART CONTROL feature, the water heater can learn the end users’ usage patterns and adjust when to start heating water accordingly. Heating is thereby deferred, reducing losses due to

 inactivity. This self-learning feature can save up to 10% on energy consumption compared to a traditional electric water heater.

  * To guarantee continued comfort, the water heater also has a boost function. This function can be used to request additional hot water at any time.

  * The heater is suitable as a replacement for any electric boiler (with universal bracket) or for use in new construction based around an ‘all-electric’ concept.

3. Smart-upp
   • The Smart-upp has all the features of the Smartboiler, but goes even further with app-based functionality.
   • The Itho Daalderop Climate Connect‑app gives end users immediate insight into their energy consumption and offers them efficiency tips. The app can also be used to control the water heater, e.g. switching it off remotely, setting a shower timer or activating the boost function.
   • Compared to traditional electric water heaters, the heater’s self-learning function and use of the app can lead to energy savings of up to 12% annually.
   • The water heater is suitable as a replacement for any electric water heater (using the universal mounting bracket) or for use in new construction with an ‘all-electric’ concept.

Technical data

(boost)
Warm-up time ( ∆ T=55°C) (1)| —| h:min| 1:45| 2:20| 2:00| 4:30| 0:42| 0:56| 1:24| 3:10
Standing loss| S| W| 33| 36| 50| 57| 33| 36| 50| 57
Water connection| —| inch/mm| 1/2″/15 mm compression| 1/2″/15 mm compression
Maximum operating pressure| Pmw| kPa (bar)| 800 (8)| 800 (8)
Daily water heating electricity consumption| Qelec| kWh| 6.700| 6.425| 12.658| 13.500| 6.214| 6.296| 12.678| 12.792
Energy-efficient water heating| ƞwh| %| 39.0| 39.7| 40.0| 36.2| 40.0| 39.1| 38.9| 38.5
Weekly electricity consumption with smart controls| Qelec,

week, smart

|

kWh

|

26.608

|

26.687

|

54.100

|

56.156

|

26.223

|

25.740

|

52.630

|

54.873

Weekly electricity consumption without smart

controls

| Qelec, week| kWh| 28.193| 29.417| 60.800| 57.343| 28.887| 28.685| 55.224| 57.305
Mixed water at 40°C| V40| l| 103| 137| 193| 255| 103| 137| 194| 255

1. At a cold water temperature of 10°C.| | | |
   Description| Symbol| Unit| Smart-upp Mono| Smart-upp
   60| 80| 120| 150| 60| 80| 120| 150
   Wi-Fi (802.11b/g/n) (20/40 MHz)| |
   TX frequency range| —| MHz| 2412–2472| 2412–2472
   RX frequency range| —| MHz| 2412–2472| 2412–2472
   Antenna type| —| —| MIFA| MIFA
   Maximum output power| —| dBm| 13.8| 13.8
   Antenna gain| —| dBi| 2.0| 2.0
   Modulation| —| —| In accordance with IEEE 802.11| In accordance with IEEE 802.11
   Receiver class| —| —| 1| 1
   Bluetooth/Bluetooth LE| |
   TX frequency range| —| MHz| 2402–2483.5| 2402–2483.5
   RX frequency range| —| MHz| 2402–2483.5| 2402–2483.5
   Antenna type| —| —| MIFA| MIFA
   Maximum output power| —| dBm| 2.7| 2.7
   Antenna gain| —| dBi| 2.0| 2.0
   Modulation| —| —|

• Bluetooth: GFSK, ρ/4-DQPSK, 8DPSK
• Bluetooth LE: GFSK

|

• Bluetooth: GFSK, ρ/4-DQPSK, 8DPSK
• Bluetooth LE: GFSK

At a cold water temperature of 10°C.

Product data sheet information

Read the manual before installation and use

1. Applies only with smart control function enabled.
2. To be set by the user.

Dimensional sketch

Minimum distance.

 Package contents

• Use the overview below to check whether the package contents are complete and that the components have not been damaged.
• If you detect any damage or if one or more components are missing, please contact the sales point where you purchased the unit.

Key

1. Smart-upp
2. Mounting bracket Levelling foot Compression nut 15 mm Compression ring 15 mm Gasket ring ½”
3. Washer M10
4. Long lug
5. Centring ring
6. Documentation
7. Warranty card
8. Drilling jig

Recycling

• This product was manufactured using sustainable materials. It should be disposed of in a responsible manner at the end of its life cycle. Your local authorities can provide you with information on how to do so.
• The product’s packaging can be recycled. These materials should be disposed of in a responsible manner in accordance with government regulations.
• As a reminder of the need to dispose of batteries and electrical household appliances separately, the product features a symbol consisting of a crossed-out wheeled bin. This means that the product should not be disposed of with the rest of your domestic waste at the end of its life cycle. It must be taken either to a special separate waste collection centre operated by the local council or to an outlet specified by this service.
• Any adverse effects on the environment and human health are minimised by handling batteries and household appliances separately. This ensures that the materials comprising the appliance can be recycled, thereby saving a significant amount of energy and raw materials.

Installation

Warning!
NEVER turn on the power during installation to prevent damage to the product.

Make the following preparations:

• Turn OFF the electric circuit to which the heater is going to be connected in the meter box.
• Shut off the water mains stop tap and release the pressure in the system before starting work.
• Mark the hot and cold water connections.
• Remove the current heater, if present.
• Flush the water pipes before connecting them.
  To replace an existing heater, follow the instructions under Replacement of existing heater on page 12. Otherwise, continue from New installation on page

Boiler seating

Example with 80-litre water heater.
If wall mounting is desired, but the wall is not strong enough to support the heater on its own, Itho Daalderop boiler seating can be used to provide additional support.

Caution
The boiler seating is NOT suitable for independent support of the heater without wall mounting.

Replacement of existing heater

• The mounting bracket design enables the most common existing heaters to be replaced without needing to drill new holes or replace the piping.
• If this is not possible, install the heater according to the instructions under New installation on page 14.
  • Remove the old heater and mounting bracket.
  • Measure the distance J (distance between the wall and the centre of the pipes).
  • If this distance is 100 mm, replace the installed lugs with the longer version.
  • If installing a new, larger heater, the distance between the  ceiling and the lug centres (dimension G in Dimensional sketch on page 9) may be less than 200 mm. In that case, move the lugs over to the holes in the heater containing the M8 bolts. Moving the lugs lowers the heater position and will require the pipes to be cut.
  • Twist the levelling foot all the way to the back of the heater.
  •  Install the mounting bracket in the STANDARD position, with the Centring hole at the top and the existing mounting hardware.
  • Always use the mounting bracket’s topmost mounting holes!
  • Rotate the centering rings to adjust the bracket horizontally.
  • Measure the distance K (distance between the pipes and the centre of the lug in the mounting bracket).
  • Install the mounting bracket in the REVERSE position if the measured distance is not equal to distance K in the table.
  • Always use the mounting bracket’s topmost mounting holes!
  • Rotate the centring rings to adjust the bracket horizontally.
  • Mount the heater on the mounting bracket.
  • Level the heater vertically by rotating the levelling foot in or out.

New installation

• Position the drilling jig with the arrow up against the ceiling.
• Mark the hole positions for the relevant heater model on the wall.
• Drill the necessary holes to install (1) the mounting bracket.
• Use the appropriate mounting hardware for the wall type.
  • Install the mounting bracket with the centring hole at the top.
  • Always use the mounting bracket’s topmost mounting holes.
  • Rotate the centring rings to adjust the bracket horizontally.
  • Wall mounting; example
• Twist the levelling foot all the way to the back of the heater.
• Mount the heater on the mounting bracket.
• Level the heater vertically by rotating the levelling foot in or out.

Hot water connection
Connect the hot water pipe to the heater’s hot water connection (red) using a flat gasket 1 or compression fitting 2.

Cold water connection

Caution

• A mandatory safety group and its accompanying installation materials are not included.

• The maximum operating pressure for the safety group is 800 kPa.

  • Connect the cold water pipe to the heater’s cold water connection (blue) using a flat gasket 1 or compression fitting 2.

  • Mount a safety group approved for use in the country of installation to the cold water pipe. When doing so, please note the following instructions:

  • Position the safety group so the flow direction is either horizontal or vertical from bottom to top.

  • The expansion outlet of the safety group should face downwards.

  • The expansion outlet of the safety group must remain unobstructed. Only the funnel may be connected to the expansion outlet. Do not connect a hose or pipe to the expansion outlet.

  • The length of the hose between the safety group and the water heater should be no more than two metres.
    Caution
    Take note of the direction in which the water flows through the safety group. The direction is indicated by an arrow on the safety group.

  • Connect the funnel’s expansion outlet to the home’s drainage system.

Electrical connection

• Caution
  The unit must be connected in accordance with national and local regulations for electrical installations to a fixed connection that can be disconnected from mains power by means of a (built-in) on/off control (e.g. a switch).

•   Caution
  At the consumer unit, turn OFF the electric circuit to which the heater will be connected.

  • Remove the closing cap.
  • Feed the power cable through the cable gland 1 and the strain relief 2.
  • Connect the power cable to the terminal block 3 in accordance  with the instructions below:

Smart-upp Mono/Smart-upp

| Colour| Function
W| Green/yellow| Earth
N| Blue| Neutral
L1| Brown| Live
L2| —| —
L3| —| —

• Caution
  NEVER connect the heater to a separate off-peak phase tail.

  • Secure the strain relief by tightening the two screws.
  • Replace the closing cap on the heater.

Follow the instructions under FILLING & FIRST USE.

• Caution
  Do not turn on the power to the appliance yet. Only do so when this is expressly required during commissioning.

• Tip
  First read the Operation on page 17 chapter to learn how to operate the heater using the HMI controller.

Operation

gHMI Controller
The Smart-upp is equipped with a gHMI controller.

The appliance has various statuses, menus and messages which can be displayed on the screen, namely:

• Initialising
• Operational status (information menu)
• Service menu;
  • Time
  • Configuration
  • Service
• Errors

Initialising
An LCD test is performed while initialising. This briefly displays all the on- screen icons and symbols. After testing, the screen will display the heater’s current operational status.

• The LED indicator is off.
  The very first time (after installation) the heater will initialise in STANDBY mode. After this, the heater will always initialise in the last selected mode – either ON or STANDBY mode – when the power is restored.

• Note
  The heater may carry out a safety check while heating. During this check the heating element switches off temporarily and the following message appears on- screen: START TEST.

Operational status

• The screen is disabled during normal operation.
• The LED indicator is continuously lit in light blue.
• Press any button to activate the screen and display the current operational status.
• The screen can display the following icons with these meanings:

The heater has the following three heater modes:

ON
The water in the water heater is heated according to the CONFIGURATION settings.
Operational status example

• The visible icons show the current operational status.
• The LED indicator is continuously lit in blue.
• The current water temperature is displayed by default.
• Press the Up or Down button for additional information about the water heater; see Information menu on page 20.
• Press the OK button to display the SERVICE MENU; see Service menu on page 21.
• The screen is disabled if no button is pressed for 30 seconds.

STANDBY
The water is not heated, but the frost protection remains active.

STANDBY heater mode; example

• The large characters show the STANDBY heater mode.
• The LED indicator is lit in blue and slowly turns ON and OFF every 5 seconds.
• Press the OK button to display the SERVICE MENU.
• The screen is disabled if no button is operated for 30 seconds.

OFF
The boiler can only be fully turned off by removing the power supply.

Menu structure

Information menu
Press the Up or Down buttons in the operational status to display the information menu.

Heater information example
The information menu displays current values and heater information.

Actual value = displayed value x 10.

• The LED indicator flashes blue slowly.
• Switch between the displayed information by pressing the Up and Down buttons.
• The large characters show the value. The small characters alternate between the symbol and the unit.
• Pressing the Back button returns the screen to the previous menu.
• The screen is disabled if no button is pressed for 30 seconds.

Boost

• There may occasionally be an insufficient amount of hot water. Activate the BOOST function for immediate one-time heating of the water up to 85°C.
• Press any button to activate the screen.
• Activate the BOOST function by pressing the INCREASE button for approximately three seconds.
• The LED indicator flashes white twice in confirmation.
• The BOOST icon remains visible while the function is active.

The BOOST function can also be activated through the CONFIGURATION service menu.

AP Mode

• Once you enable the Bluetooth function, you can use the
• Climate Connect‑app on your smartphone or tablet to set up a Wi-Fi connection between the water heater and your home network.
• Press any button to activate the screen.
• Activate the AP MODE function by pressing the REDUCE button for approximately three seconds.
• The LED indicator flashes white twice in confirmation.
• The COMMUNICATION icon remains visible while the function is active.
• The AP MODE function can also be activated through the CONFIGURATION service menu.

Frost protection

• The heater is equipped with a FROST PROTECTION function to ensure the heater water does not freeze. If the water temperature drops below 5°C, it heats the water to 8°C.
• The FROST PROTECTION function is only enabled in STANDBY mode.

Service menu

• Go to the SERVICE MENU by activating the screen in the operational status and pressing the OK button.

Service menu selection example.
The following SERVICE MENU options are available for selection:

Only available if the product supports this functionality.

• The visible icon shows the selected service menu.

• The LED indicator flashes yellow slowly.

• Switch between the displayed icons by pressing the Up and Down buttons.
  The selected icon flashes slowly.

• Press the OK button to open the selected SERVICE MENU.

• Pressing the Back button returns the screen to the previous menu.

• If no operation is performed for 30 seconds, the heater returns to the operational status and the screen is disabled.

TIME service menu
The current time can be set in the TIME service menu:

Current time setting example.

Caution

• When using the Climate Connect app, it is not necessary to set the time.
• The current time is acquired from the server.
• Switch between the displayed settings by pressing the Up or Down button.
• The large characters show the current or set time. The small characters alternate between the symbol and the unit.
• The LED indicator lights up continuously in yellow.
• Pressing the Back button returns the screen to the previous menu.
• Setting or adjusting the time:
• Select the time to be set by pressing the OK button.
  • The LED indicator flashes yellow rapidly.
• Set the time by pressing or holding the Increase or Reduce button.
• Confirm the set time by pressing the OK button.
• Cancel the setting by pressing the Back button.
• If no operation is performed for 30 seconds, the heater returns to the operational status and the screen is disabled.

CONFIGURATION service menu
The following settings can be adjusted in the CONFIGURATION service menu:

Selection setting example.

• Switch between the displayed settings by pressing the Up or Down button.
• The large characters show the selected setting. The small characters alternate between the symbol and the unit.
• The LED indicator lights up continuously in yellow.
• Pressing the Back button returns the screen to the previous menu.
• Adjust the settings:
• Select the setting to be adjusted by pressing the OK button.
• The LED indicator flashes yellow rapidly.
  • Adjust the setting using the Increase or Reduce button.
  • Confirm the change by pressing the OK button.
  • Cancel the change by pressing the Back button.
• If no operation is performed for 30 seconds, the heater returns to the operational status and the screen is disabled.

BOIL – Heater mode
Setting of the heater mode.

• ON
  The water is heated in accordance with the CONFIGURATION settings.

• OFF = STANDBY [standard setting] The water is not heated, but the frost protection remains active.

SMART – SMART control

• The water temperature is automatically maintained while the heater is turned on. This ensures hot water is available at any time. There will, however, be times when no hot water is required, e.g. when sleeping. To avoid heating the water unnecessarily at those times, use the energy-saving SMART CONTROL function.
• When the SMART CONTROL function is activated, the heater independently records hot water usage for a full week. After this first week, the heater knows at which times hot water is required each day and ensures that water heated to the correct temperature is available during those periods. The water temperature setting is adjusted automatically as well. For example, more hot water usage at a certain time will result in a higher temperature than the set temperature for that period.
• The SMART CONTROL is a continuously self-learning function. It continues to adjust to match the changes in daily hot water usage.

Caution

Disconnecting the heater from the mains power for more than a fortnight will cause the learned usage pattern to be lost. On restoring power the function will start the learning process anew.

• ON [standard setting]

The water is not heated continuously, but in accordance with daily usage requirements. This setting is more energy-efficient.

• OFF

The water is kept at a constant set temperature.

TEMP – Heater temperature

• The maximum temperature of the heater’s water.

• Min. 55°C | Max. 80°C | +/- 5°C.

  • 65°C [standard setting

• BOOST – Immediate heating

  • There may occasionally be an insufficient amount of hot water.
  • Activate the BOOST function for immediate one-time heating of the water up to 85°C.
  • After the water has warmed up, the water heater will return to the CONFIGURATION settings.

• ON
  The water is immediately heated once to 85°C.

• OFF [default setting] The BOOST function is disabled and the water is heated in accordance with the CONFIGURATION settings.

The BOOST function is enabled in ON mode and alongside the SMART CONTROL function.

SERVICE service menu
The following settings can be adjusted in the SERVICE service menu:

RESET selection; example

• The LED indicator is continuously lit in yellow.

• Pressing the Back button returns the screen to the previous menu.

• Adjust the settings:

• Select the setting to be adjusted by pressing the OK button.

• The LED indicator flashes yellow rapidly.

  • Adjust the setting using the Increase or Lower button.
  • Confirm the change by pressing the OK button.
  • Cancel the change by pressing the Back button.

• If no operation is performed for 30 seconds, the heater returns to the operational status and the screen is disabled.

• Tip
  An ERROR RESET can also be performed during error notification in the operational status by pressing the Back button for approximately five seconds.

• Tmax – Max. heater temperature SMART

  • The maximum water temperature during SMART CONTROL. Min. 65°C | Max. 80°C | +/- 5°C.
  • 80°C [standard setting]

• Tmin – Min. heater temperature SMART

  • The maximum water temperature during SMART CONTROL. Min. 65°C | Max. 80°C | +/- 5°C.
  • 80°C [standard setting]

• Tmin – Min. heater temperature SMART

  • The minimum water temperature during SMART CONTROL. Min. 55°C | Max. 60°C | +/- 1°C.
  • 55°C [standard setting]

• ERROR – Reset appliance error

  • Reset settings:

• 0 = NO [standard setting] The reset is cancelled.

• 1 = RESET
  Remove the heater’s error message by resetting the appliance.

• An ERROR RESET of the appliance means that:

  • The error message history is deleted;
  • The heater restarts in STANDBY mode. Go to the CONFIGURATION settings to change the heater mode to ON.

COMMUNICATION service menu
The following settings can be adjusted in the COMMUNICATION service menu:

Selection setting example.

• Switch between the displayed settings by pressing the Up or Down button.
• The large characters show the selected setting. The small characters alternate between the symbol and the unit.
• The LED indicator lights up continuously in yellow.
• Pressing the Back button returns the screen to the previous menu.
• Adjust the settings:
• Select the setting to be adjusted by pressing the OK button.
  • The LED indicator flashes blue rapidly.
  • Adjust the setting using the Increase or Reduce button.
  • Confirm the change by pressing the OK button.
  •  Cancel the change by pressing the Back button.
• If no operation is performed for 30 seconds, the heater returns to the operational status and the screen is disabled.

AP MODE – Enable wireless connection
Once you enable the Bluetooth function, you can use the Climate Connect‑app on your smartphone or tablet to set up a Wi-Fi connection between the water heater and your home network.

• ON
  Enables the Bluetooth function for up to 60 seconds.

• OFF [default setting] The Bluetooth function is disabled.

•   Caution
  The Bluetooth function only works with the Itho Daalderop Climate Connect‑app.

Use

Filling and first use

• Caution
  Do not turn on the power to the appliance yet. Only do so when this is expressly required during commissioning.

  • Open the main water valve.
  • Open the valve of the safety group.
  • Open all hot water taps.
  • When water comes out of the tap, the water heater is full. Flush the water heater for 3 minutes.

• Caution
  Check the system for leaks during filling and initial heating.

  • Shut off the hot water tap.
  •  Turn on the power to the heater. After initial start-up the heater goes into STANDBY mode.

• If the appliance does not have power, check the fuse in the fuse box and replace it if necessary. If that fuse is also not the cause of the problem, contact Itho Daalderop.

  • Change the heater mode to ON (see quick instructions below).

QUICK INSTRUCTIONS – CHANGING THE HEATER MODE

1. Screen disabled.
2. Press any button to activate the screen.
3. Press OK to open the service menu.
4. Press OK to select the CONFIGURATION service menu (thermometer).
5. Press OK to go to HEATER MODE.
6. Press INCREASE ( ) or REDUCE ( ) to change the heater mode to ON.
7. Press OK to confirm the change.
8. The screen is disabled again if no button is operated for 30 seconds.

The water will now be heated and the HEATING ACTIVE icon is visible.

• Check the safety group regularly. There should be expansion  water draining away via the outlet of the safety group.

Warning

• If no water comes out of the expansion outlet during heating, immediately turn the power off and open the hot water tap to alleviate the water pressure. Consult the troubleshooting guide (see Faults on page 32).
• When the HEATING ACTIVE icon disappears, the water has reached the set temperature.

Perform the following flushing procedure:

1. After heating, leave the water in the heater for one hour.
2. Open the hot water tap until cold water runs out.
3. Repeat steps 1 and 2 twice more.

Caution
The flushing procedure is a strict requirement.

• The water heater is now ready for use.
• Continue with the Setting up a Wi-Fi connection on page 28.

Climate Connect app
Only one Climate Connect account per product The Itho Daalderop Climate Connect app is intended for end users and provides many useful features:

• Insight into energy consumption
• Handy efficiency tips
• Boost function
• Error messages
• Programmable timer
• Want to know more about the Climate Connect‑app? Go to
• https://www.ithodaalderop.nl/climateconnect.
• To use these functionalities, you must set up a Wi-Fi connection between the water heater and your home network using the Climate Connect‑app. Once the water heater is connected to your home network, end users gain immediate insight into energy consumption and can receive tips on how to improve efficiency. The app can also be used to control the water heater, e.g. switching it off remotely, setting a shower timer or activating the boost function.
• The app is easy to download: simply scan the QR code below with your smartphone.
• www.ithodaalderop.nl/climateconnectdownload
• Download and install the free Climate Connect‑app on your smartphone.
• The app will run on the following operating systems: Android 6.0 and iOS 13.6 or higher.

Caution

• It is not possible to link multiple Climate Connect accounts to one device.
• If you want more than one person to control a device via the app, you must share the linked account with these persons.

Setting up a Wi-Fi connection
To set up a Wi-Fi connection between the water heater and your home network, follow the steps in the Climate Connect‑app as described below.

Download/Install

1. Download and install the
   Climate Connect‑app on your smartphone or tablet.

2. Start up the Climate Connect‑app.
   Registration

3. Create a user account.
   Wireless connection

4. Activate the heater’s Bluetooth function (AP MODE).

5. Connect the water heater to your smartphone or tablet via Bluetooth.

6. Setting up a Wi-Fi connection to your home network.
   Warranty

7. Register your water heater for an extended warranty.

Prevention of legionella bacteria
Leaving the heater in STANDBY mode for more than a week may lead to the presence of legionella bacteria. For this reason, adhere to the following procedure when turning the heater back on again:

• Enable the BOOST function and wait until the water has maintained the set temperature for at least ten minutes.

• Open the hot water tap and flush the hot water pipe until cold water runs out of the tap.

• Warning
  Prevent water mist during rinsing.

  • Heat the water again using the BOOST function.

• Caution
  Perform this procedure prior to use whenever the heater has been turned off for more than three days.

The most frequent complaints

• The following is an overview of the most common complaints known to Itho Daalderop. For each of these complaints there are a number of possible causes with a solution given in each case, however, further research may be needed to resolve a complaint.
• Tip
  If you cannot resolve the complaint yourself, please contact your installer or service organisation.

The control panel reacts unexpectedly:

• Flashing display
• No display, but LED indication
• Menu incomplete

Cause| Solution
The cabling is disconnected or not properly plugged in.| Check the connection and repair as necessary.
 The wiring is open or damaged.| Check the cabling and replace it if necessary.
Water leak.

Cause| Solution
Connection is leaking.|

• Check the coupling(s) and tighten if necessary.
• Replace the coupling(s) if necessary.

Heater is leaking.| Disconnect the appliance from the mains power. Contact your installer or service

organisation.

  Tap is leaking.| Shut off the water supply. Contact your installer or service organisation.
Mixer tap does not dispense water.

Cause| Solution
a)      The mains water tap is shut off.| ●            Open the mains water tap.
b)      The valve of the safety group is shut off.| ● Open the valve of the safety group.
Mixer tap only dispenses cold water.

Cause| Solution
There is no power to the heater.|

• Insert the plug into a grounded wall socket.
• Check the mains power and reset the tripped circuit.

The heater is in STANDBY mode.| Switch the heater ON.
The heater has encountered an error.|  The heater must be reset.
Reduced water flow or excessive splashing.

Cause| Solution
Scaling and/or dirt on perlator.| Descale and/or rinse the perlator.
Water pressure is too low (˂ 2 bar).|  Contact your water supplier.
The valve of the safety group is not fully open.| Open the valve of the safety group.
 The safety group is fouled.| Replace the safety group.
Steam is coming out of the mixer tap.

Cause| Solution
The thermostat or overload circuit breaker is faulty.|

• Disconnect the appliance from the mains power.
• Contact your installer or service organisation.

The heater is causing a short circuit

Cause| Solution
 There is a short circuit in the electrical wiring or the heater element.|

• Disconnect the appliance from the mains power.
• Contact your installer or service organisation.

No expansion water is coming out of the safety group

Cause| Solution
Defective safety group.|

• Disconnect the appliance from the mains power.
• Replace the safety group.

No water in the heater.| Fill the heater with water.
 The heater is OFF (standby) [dependent on model].| Switch the heater ON.
The heater has encountered an error.| The heater must be reset.
Heating element is broken.|

• Disconnect the appliance from the mains power.
• Contact your installer or service organisation.

Faults

Error messages
The appliance has three types of error message which are displayed on the screen, namely:

• HMI error on page 32
• Blocking on page 32
• Locking on page 33
• Tip
  Consult Diagnosis of error messages on page 34 to correct the cause of any errors.

HMI error

• The LED indicator is continuously lit in red.

• An HMI error is indicated by a code starting with the letter H.

• The appliance continues to operate.

• Try to resolve HMI errors by resetting the error message; see Reset error message on page 33.

• Caution
  If the appliance remains in an error state or the same error occurs repeatedly, contact your installer or service organisation.

Blocking

• The LED indicator flashes slowly in red.
• Blocking is indicated by a code starting with the letter B.

• The appliance remains in operation but certain functions are disabled.
• Once the cause of the error is removed the block will be lifted automatically.
• The appliance will then function normally once more.
• Try to resolve a block by resetting the error message; see Reset error message on page 33.

Caution
If the appliance remains in an error state or the same error occurs repeatedly, contact your installer or service organisation.

Locking

• The LED indicator lights up in red and flashes rapidly.
• Locking is indicated in the operational status by a code starting with the letter E.

• The appliance is no longer in operation and all functions are disabled.
• To correct locking, try resetting the error message; see Reset error message on page 33.
• Caution
  If the appliance continues to malfunction or the same error occurs repeatedly, contact your installer or service organisation.

Reset error message
An error message can be reset in one of two ways:

1. In the event of an error notification in the operational status, press the Back button for approximately five seconds. The LED indicator flashes green twice in confirmation.
2. Using ERROR RESET in the SERVICE service menu.

An ERROR RESET of the appliance means that:

• The error message history is deleted;
• The heater restarts in STANDBY mode. Go to the CONFIGURATION settings to change the heater mode to ON.

Diagnosis of error messages

B0

Power is too low
Cause| Solution
 The power supply is not functioning correctly.|

• Check the domestic electrical installation
•  Check the cabling and connectors and correct as necessary.
• Replace the control board.

B1

Software error
Cause| Solution
No communication with watchdog processor.|

• Reset the error.
• Replace the control board.

B2

Reset failed
Cause| Solution
 Reset too often while the error is still present.|

• Rectify the error first of all.
• Disconnect the appliance from the mains power for twenty seconds.
• Check the cabling and connectors and correct as necessar
• Replace the control board.

B3

Overload protection
Cause| Solution
Overheating of hot water temperature sensor.|

• Wait until the water in the heater has cooled down sufficiently.
• Draw off hot water until the error goes away.

B4

Time not set
Cause| Solution
The clock did not activate during initialisation.|

• Set the correct time in the TIME service menu.
• Replace the control board.

E0

Hardware error
Cause| Solution
a) EEPROM does not work properly.|  The appliance automatically resets itself a maximum of three times Replace the control board.
E1

Hardware error
Cause| Solution
a) ROM memory is defective.|

• The appliance automatically resets itself a maximum of three times.
• Replace the control board.

E2

Hardware error
Cause| Solution
a) One or more processor instructions are not being executed correctly.|

• The appliance automatically resets itself a maximum of three times.
• Replace the control board.

E3

Hardware error
Cause| Solution
a) One or more processor registers are incorrect.|

• The appliance automatically resets itself a maximum of three times.
• Replace the control board.

E4

Hardware error
Cause| Solution
a) RAM memory is defective.|

• The appliance automatically resets itself a maximum of three times.
• Replace the control board.

E5

Hardware error
Cause| Solution
a) The control board does not work properly.|

• The appliance automatically resets itself a maximum of three times.
• Replace the control board.

E6

Hardware error
Cause| Solution
a) Internal watchdog reset is not performed correctly.|

• Reset the error
• Replace the control board.

E7

Hardware error
Cause| Solution
a) Too great a variance between internal and external clocks.|

• The appliance automatically resets itself a maximum of three times.  the control board.

E8

Software error
Cause| Solution
a) The software does not work properly.|

• The appliance automatically resets itself a maximum of three time
•   Replace the control board.

E9

Hardware error
Caus| Solution
a) The sensor data is not updated by the ADC.|

• Reset the error
• Replace the control board.

E10

Overload protection
Cause| Solution
a) Overheating of hot water temperature sensor.|

• Reset the error.
• Replace the thermal protection device.
• Replace the sensor.
•  Replace the control board.

E11

Temperature sensor error
Cause| Solution
a) Too great a variance in the hot water temperature sensor.|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E12

Hardware error
Cause| Solution
a) Phase relay does not work properly.|

• Reset the error.
• Replace the control board.

E13

Hardware error
Cause| Solution
a) Neutral relay does not work properly.|

• Reset the error.
• Replace the control board.

E14

Software error
Cause| Solution
a) Incorrect value in the EEPROM.|

• Reset the error.
• Replace the control board.

E15

Heater selection error
Cause| Solution
a) Incorrect control board.|

• Reset the error.
• Replace the identification resistor on the control board.
• Replace the control board.

b) Incorrect identification resistor.| Replace the identification resistor on the control board.
E20

Boiling dry
Cause| Solution
a) The heater is not filled with water.|

• Disconnect the appliance from the mains power.
• Fill the heater with water before turning on the appliance.
• Reset the error.

E24

Blocking continues for too long
Cause| Solution
a) The appliance is blocked for longer than 20

hours.

|

• Reset the error.
• Replace the control board.

E25

Temperature sensor error (RefLo)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor open).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E26

Temperature sensor error (RefLo)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor short circuit).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E27

Temperature sensor error (RefHi)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor open).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E28

Temperature sensor error (RefHi)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor short circuit).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E29

Temperature sensor error (Tup1)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor open).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E30

Temperature sensor error (Tup1)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor short circuit).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E31

Temperature sensor error (Tup2)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor open).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E32

Temperature sensor error (Tup2)
Cause| Solution
a) The sensor measures a temperature outside the normal working range (sensor short circuit).|

• Reset the error.
• Replace the sensor.
• Replace the control board.

E37

Heating element error
Cause| Solution
a) The heating element does not work properly.|

• Check the resistance heating element’s cabling and connectors.
• Check the resistance heating element and replace if necessary.

b) The control board’s fuse is defective.|  Replace the control board.
c) The control board does not work properly.|

• Check the cabling and connectors of the appliance and correct as necessary
•   Replace the control board.

H1

Software error
Cause| Solution
a) No communication with RF module.|

• Reset the error.
• Replace the HMI controller.

H2

Hardware fault
Cause| Solution
a) Defective RTC|

• Reset the error.
• Replace the HMI controller.

H3

Software error
Cause| Solution
a) Debug error|

• Reset the error.
• Replace the HMI controller.

Service and maintenance

General maintenance

• In principle, the heater is maintenance-free.
• The heater casing can be cleaned with a normal, non-abrasive household cleaning agent.
• Depending on the intensity of use and the composition of the mains water, scale deposits can build up in the heater. Please consult your installer.

Emptying the water heater

• Turn off power to the heater.

• Open the hot water tap until cold water runs out.

• Shut off the water mains stop tap or the shut-off valve for the safety group.

• To release pressure from the system, open the hot water tap.

• Once the water stops flowing, shut off the tap again.

• Caution
  During the next step, a small amount of water may exit the heater’s inlet hose until the water inside the heater has built up a vacuum.

• Disconnect the cold water pipe from the heater inlet.

• Connect a flexible hose to the heater inlet with the other end of the hose at the drain.

• Open the hot water tap to allow the heater to draw in air. The heater will then empty via the heater inlet.

Hardware/software information
In the operational status, simultaneously press the OK and Lower buttons to display the heater’s circuit board and software versions.

Circuit board hardware version; example

• The LED indicator is continuously lit in yellow.
• Switch between the displayed information by pressing the Up and Down buttons.
• The large characters show the version number. The small characters alternate between the symbol and the unit.
• Pressing the Back button returns the screen to the previous menu.
• The screen is disabled if no button is operated for 30 seconds.

 Warranty

• All Itho Daalderop products are covered by a standard two-year factory warranty. During this period, the product or product component will be repaired or replaced free of charge.

• The warranty conditions include provisions and exclusions.

• For the full warranty conditions and/or supplementary warranty terms or conditions, see the relevant product page on our website.

• If there are problems with the operation of our product, we recommend that the consumer first reads the manual.

• The Netherlands
  If the problem persists, please contact the installer that installed the product or the local Itho Daalderop service department. You can find the contact details at the back of this manual or on our website.

• Belgium
  If the problem persists, please contact the installer that installed the product or the Itho Daalderop service department. You can find the contact details at the back of this manual or on our website.

Declarations

EU declaration of conformity

This declaration of conformity is issued under the sole responsibility of: Itho Daalderop Group BV

• PO Box 7

• 4000 AA Tiel

• The Netherlands

• Electric water heater – Smart-upp Mono 60/80/120/150L

• Electric water heater – Smart-upp 60/80/120/150L

The product is in conformity with the relevant Union harmonization legislation.

• The notified body Telefictions B.V. (NB number 0560) has performed the EU type test using the conformity assessment procedure Modules B & C and issued a certificate with the following number: 202140501/AA/02.
• Signed for and on behalf of:
• Tiel, 1 November 2022.
• René Megens
• Innovation Manager DHW & CH
• The Netherlands
• E [email protected] I www.ithodaalderop.nl
• Consumers
  • Please consult your installer or service organisation. I www.ithodaalderop.nl/dealerlocator
  • Professionals | Technical helpdesk
  • T 088 427 57 70
  • E [email protected]
• Belgium
  • E [email protected]
  • I www.ithodaalderop.be
  • Consumers/Professionals T 02 207 96 30
  • Service requests only
  • E [email protected]

References

• Itho Daalderop - Climate for life - Home - Consument - België
• Itho Daalderop - Climate for life
• Itho Daalderop - Vind een installateur bij u in de buurt
• Itho Daalderop - Download nu de Climate Connect-app

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