Tefal ROBOTS RG7975WH Robot Vacuum Cleaner Instruction Manual

Tefal ROBOTS RG7975WH Robot Vacuum Cleaner

Product Information

Specifications:

• Model Number: 2220005455/05
• Product Type: Robots
• Laser Safety Class: Class 1
• Frequency Band Operated: 2400-2483.5MHz
• Maximum Radio Frequency Power: 17 dBm@11b /14 dBm@11g /13 dBm@11n
• Networked Standby Power Consumption: 1.9 W

Safety Instructions

For your safety, this appliance complies with the applicable standards and regulations. It is important to use and understand the hazards involved. Children should not be allowed to play with the appliance. They should also not clean or perform maintenance on the appliance unless supervised by a responsible adult. Keep the appliance and its charger out of the reach of children under 8 years old. The appliance is not designed to be used by people with reduced physical, sensory, or mental capabilities, or by people with no prior knowledge or experience, unless they have had supervision or previous instructions relating to the use of the appliance from a person responsible for their safety. Children must be supervised to ensure they do not play with the appliance.

Battery Safety Instructions

It is important to remove the batteries before throwing away your appliance. To do this, visit an authorized Service Center. Do not throw the battery block into the waste bin; take it to the authorized Tefal Service Center nearest to your home or to a place specially designated to process such type of waste.

Safety Guidelines for Mopping System

Please refer to the instructions supplied with your robot vacuum cleaner and the instructions supplied with this accessory for proper use. Also, take note of the following additions to the safety manual for using this accessory.

Environment

In accordance with existing regulations, any end-of-life appliances must be taken to an approved Service Center which will take responsibility for managing their disposal. Let’s help protect the environment.

EU Simplified Conformity Declaration

Groupe SEB declares that the radio equipment complies with the 2014/53/EU directive. The EU Declaration of Conformity’s full statement can be viewed at the following web address: https://www.rowenta.fr/eu-declaration-of- conformity .
Frequency band operated: 2400-2483.5 MHz. Maximum radio frequency power: 17 dBm@11b /14 dBm@11g /13 dBm@11n. Groupe SEB also declares that the radio equipment complies with Regulation 801/2013. The networked standby power consumption of the equipment is 1.9 W.

Product Usage Instructions

Troubleshooting

X-plorer Serie 75 S & 75 S+

• Make sure that the main switch of the device is turned on.
• Make sure the robot is connected to power supply.
• Make sure the battery is fully charged.

The robot suddenly stops working.|

• Check whether the robot is stuck or blocked by obstacles.
• Check whether the battery is too low.
• If the problem persists, please shut it down, wait for 3
  seconds, and then restart it.

Cannot make a sweep schedule|

• Make sure the robot has been powered on.

• Set the time and schedule the time for automatic sweep with the
  app.

• Make sure the schedule time has been set correctly.

• Check whether the machine power is too low to start sweep.

• The robot will not start any scheduled sweep when the task is
  being performed.

FAQ

Q: How should I dispose of the appliance at the end of its life?

A: Any end-of-life appliances must be taken to an approved Service Centre which will take responsibility for managing their disposal.

Q: Where can I find the full statement of EU Declaration of Conformity?

A: You can view the full statement of EU Declaration of Conformity at the following web address: https://www.rowenta.fr/eu-declaration-of-conformity.

Q: How do I troubleshoot if the robot cannot start?

A: To troubleshoot, make sure that the main switch of the device is turned on, the robot is connected to power supply, and the battery is fully charged.

Q: What should I do if the robot suddenly stops working?

A: Check whether the robot is stuck or blocked by obstacles. Also, check whether the battery is too low. If the problem persists, shut it down, wait for 3 seconds, and then restart it.

Q: How can I schedule a sweep with the robot?

A: To schedule a sweep, make sure the robot has been powered on. Set the time and schedule the time for automatic sweep with the app. Ensure that the schedule time has been set correctly and the machine power is not too low to start the sweep. Note that therobot will not start any scheduled sweep when a task is being performed.

SAFETY INSTRUCTIONS

For your safety, this appliance complies with the applicable standards and regulations.

• This appliance is designed for domestic use only. Please read this safety advice carefully. The manufacturer shall accept no liability for any use that does not comply with the instructions.
• Your vacuum cleaner is an electrical appliance: it should be used in normal operating conditions.
• Do not use the appliance if it has been knocked or dropped and there is visible damage to it, or if it fails to function normally. In this case do not open the appliance, but take it to the nearest Service Centre to your home as special tools are required to carry out any repairs safely.
• Repairs must only be carried out by specialists using original spare parts: it may be dangerous for users to try to repair appliances themselves. Use only guaranteed original spare parts (filters, batteries, etc.).
• WARNING – Use only with – designation – charger
• To recharge the battery, please use only the detachable power unit (charger) supplied with the appliance.
• Please remove the battery before discarding it.
• Please ensure that the appliance is unplugged before taking out the battery.
• Please ensure the battery is disposed of safely.
• The external flexible cable or cord of this transformer cannot be replaced; if the cord is damaged or does not work, the transformer shall be scrapped : do not use any detachable power unit (charger) other than the model provided by the manufacturer and contact Customer Support or your nearest approved Service Centre (use of a universal detachable power unit (charger) voids the guarantee).
• If the pins of the plug parts are damaged, the plug-in power supply shall be scrapped.
• Never pull the electric cord to disconnect the detachable power unit (charger).
• Always switch off the appliance before maintenance or cleaning.
• Do not touch the rotating parts without turning off the vacuum cleaner.
• Do not vacuum wet surfaces, water or any type of liquids, hot substances, super smooth substances (plaster, cement, ashes, etc.), large sharp items of debris (glass), hazardous products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
• Never immerse the appliance in water or any other liquid; do not spill water on the appliance and do not store it outside.
• For cleaning and maintenance please refer to the manual.
• For countries subject to European regulations (marking ): This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or who lack experience and knowledge if they have been given supervision or instruction concerning safe use and understand the hazards involved. Children should not be allowed to play with the appliance. Children should not clean or perform maintenance on the appliance unless they are supervised by a responsible adult. Keep the appliance and its charger out of the reach of children under 8 years old.
• For other countries that are not subject to European regulations: This appliance is not designed to be used by people (including children) with reduced physical, sensory or mental capabilities, or by people with no prior knowledge or experience, unless they have had supervision or previous instructions relating to the use of the appliance, from a person responsible for their safety. Children must be supervised to ensure they do not play with the appliance.

PLEASE READ BEFORE USE

• Before using the appliance, please collect all the objects on the floor (please refer to the IFU)

• To avoid any incident, do not let the robot pass over other appliances electric cords.

• Ensure that the voltage indicated on the rating plate of your vacuum cleaner’s charger is the same as your wall outlet voltage. Any connection error could cause irreversible damage to the product and invalidate the guarantee.

• The vacuum cleaner should be put on charge after use so that its battery is always fully charged for optimal dust removal performance and battery life.

• For prolonged absences (holidays, etc.), the charger should be unplugged from the mains. This may mean some loss of battery life due to self-discharge.

• Do not vacuum large items that may clog and damage the air inlet.
  According to model:

• Do not use the appliance on deep pile carpet, animal hair or fringes.

• Switch to “min” to vacuum thick or delicate carpets and rugs and fragile surfaces.

• Switch to “TURBO/BOOST” for optimum dust removal performance (depending on the model) on all types of very dirty floors.

• Do not use your vacuum without an engine protection filter.

• Do not wash the dust collector components or the engine protection filter in a dishwasher.

SAFETY GUIDELINES FOR LASER PRODUCTS

(*depending on the model)

LASER: the navigation sensor contains a Class 1 laser in compliance with the EN 60825-1 standard during all operating procedures.

• Never point the laser at another person.
• Do not look at the direct or reflected beam.
• Always turn off the robot vacuum cleaner when carrying out any maintenance tasks.
• Any change or attempt to repair the robot vacuum cleaner or the navigation sensor is strictly prohibited and poses a risk of hazardous exposure to radiation.

BATTERY SAFETY INSTRUCTIONS (depending on the model)

• This unit contains batteries (Lithium Ion) which for safety reasons are only accessible by a professional repairer. Do not place a block of rechargeable batteries with non-rechargeable batteries. When the battery is no longer able to hold the charge, the battery pack (Lithium Ion) should be removed. To replace the batteries, contact your nearest Approved Service Centre.
• The batteries must be handled with care. Do not put the batteries in your mouth. Do not let the batteries come in contact with other metal objects such as rings, nails or screws. Be careful not to provoke internal short-circuits in the batteries by inserting metal objects through their extremities. If a short-circuit does occur, the temperature of the batteries could rise dangerously, causing serious burns or even catching fire. If the batteries are leaking, do not rub your eyes or mucous membranes. Wash your hands and your rinse eyes in clean water. If discomfort persists, contact your doctor.
• It is important that you remove the batteries before throwing away your appliance. In order to do this, visit an authorised Service Centre. Do not throw the battery block into the waste bin; take it to the authorised Tefal Service Centre nearest to your home or to a place specially designated to process such type of waste.

SAFETY GUIDELINES FOR MOPPING SYSTEM

• Please refer to the instructions supplied with your robot vacuum cleaner and the instructions supplied with this accessory so that you are aware of the instructions for use.
• Please take note of the following additions to the safety manual for using this accessory.

TO BE READ BEFORE FIRST USE

• Do not allow the robot vacuum cleaner to move over the power cable of other appliances or other types of cables as this may result in danger.
• Do not use any cleaning solutions on your robot vacuum cleaner; use water only. Fill the tank up to the maximum level mark.
• The cable must be disconnected from the power outlet before performing any maintenance or before cleaning the appliance.

ENVIRONMENT

In accordance with existing regulations, any end-of-life appliances must be taken to an approved Service Centre which will take responsibility for managing their disposal.

Let’s help protect the environment

• Your device is designed to work for many years. But when you decide to replace it, don’t forget to think about how you can help protect the environment by allowing it to be reused, recycled or recovered in some other way. Waste electrical and electronic equipment may contain harmful substances that can cause harm to the environment and human health.
• This label indicates that this product must not be disposed of with household waste. Take it to a collection point, to the distributor when buying a new equivalent product, or an approved service center for processing.
• Before disposing of the device, remove the battery and dispose of it in accordance with local laws and local arrangements.
• If you have any questions, please contact your product dealer who can tell you what to do.

EU SIMPLIFIED CONFORMITY DECLARATION
Groupe SEB declares that the radio equipment complies with the 2014/53/EU directive. EU Declaration of Conformity’s full statement can be viewed at the following web address : https://www.rowenta.fr/eu-declaration-of-conformity
Frequency band operated: 2400-2483.5 MHz
Maximum radio frequency power: 17 dBm@11b /14 dBm@11g /13 dBm@11n
Groupe SEB declares that the radio equipment complies with Regulation 801/2013. The networked standby power consumption of the equipment is 1.9 W.

Troubleshooting

X-plorer Serie 75 S & 75 S+

turned on.

– Make sure the robot is connected to power supply.

– Make sure the battery is fully charged.

The robot suddenly stops working.| Check whether the robot is stuck or blocked by obstacles.

– Check whether the battery is too low.

– If the problem persists, please shut it down, wait for 3 seconds, and then restart it.

Cannot make a sweep schedule| Make sure the robot has been powered on.

– Set the time and schedule the time for automatic sweep with the app.

– Make sure the schedule time has been set correctly.

– Check whether the machine power is too low to start sweep.

– The robot will not start any scheduled sweep when the task is being performed.

Suction too weak| Check the suction inlet for any obstruction.

– Empty the dustbin.

– Clean filters with water.

– Check whether filters are wet due to water or other liquids on the floor. Let filters dry naturally thoroughly before use.

connected to the power supply, and the indicator light illuminates when the power is on.

– When the robot is normally connected to the charging dock, the indicator light extinguishes.

– If the robot is connected to the charging dock, but the indicator light does not extinguish and the robot does not respond, please use a dry cloth to wipe the charging pole piece at the bottom of the

robotic vacuum cleaner and the charging piece of the charging dock, and then try again.

– If the robot still can not be charged after performing the above operations, please contact the after-sales department or your dealer.

The robot cannot return to the charging dock.| Clear the charging dock of objects within 0.5m on the left and right sides and within 1.5m ahead.

– Make sure that the robot starts sweep from the charging dock without abnormal movement.

– When the robot is near the charging dock, it can return faster. But if the charging dock is located far away, the robot will need more time to return.

– Please wait during its return.

– Clean charging electrodes.

The rolling brush does not rotate.| Clean the rolling brush.

– Check whether the main brush and the main brush cover are installed correctly.

Abnormal action or sweep route of the robot| Carefully clean the sensor with dry cloth.

– Restart the robot.

No water released during mopping| Make sure there is enough water in the water tank.

– Check whether the mop module is installed correctly. Upon correct installation, you will hear related voice prompt.

– Check whether the water outlet is blocked.

Failure to connect to Wi-Fi| 1.  The Wi-Fi signal is poor. Please make sure the vacuum cleaner is in a good Wi-Fi signal coverage area.

2.  Wi-Fi connection is abnormal. Pease reset Wi-Fi and download the latest mobile APP and try again.

3.  The password is entered incorrectly.

4.  The router is a 5G frequency band model, and this robotic cleaner only supports the 2.4G frequency band.

Abnormal operation| Shut down and restart
Abnormal noise during cleaning| There may be foreign matter entangled in the main brush, side brush or wheels. Please clean up after shutdown.
Decreased cleaning ability or dirt leakage| 1.  The dust box is full. Please clean the dust box.

2.  The filter is clogged. Please clean or replace the filter.

3.  The main brush is entangled by foreign matter. So please clean the main brush.

Timed cleaning doesn’t work| The battery level is low. Timed cleaning will be started when the remaining battery level is ≥ 20%.
Whether the machine needs to be charged for 16 hours for the first three times| Lithium battery has no memory effect when in use, and there is no need to wait when it is fully charged.

Cause and solution

X-plorer Serie 75 S+

on the auto empty station and align with the charging pole pieces, toggle the switch on the left side of the vacuum cleaner to “I”, and the vacuum cleaner will start automatically (When it is completely out of power, it needs to be charged for a while before automatic startup).

2. The ambient temperature is too low (below 0 °C) or higher than (50°C). Please use it within the environmental temperature range of 0-40°C.

3. Please confirm whether the switch on the left side of the vacuum

cleaner is toggled to “I”.

Charging failure| 1. Please remove the vacuum cleaner and check whether the indicator light of the auto empty station is on, and make sure that both ends of the power adapter are plugged in.

2. Poor contact. Please clean up the spring contacts on the auto empty station and the charging contacts on the vacuum cleaner.

3. Please confirm whether the switch on the left side of the vacuum cleaner is toggled to “I”.

Recharge failure| 1. There are lots of obstacles near the auto empty station. Please place the auto empty station in an open area.

2. The vacuum cleaner is far from the auto empty station. Please place the vacuum cleaner near the auto empty station and try again.

Whether the vacuum cleaner consumes power when it is placed on the auto empty station all the time| The power consumption is very low when the vacuum cleaner is placed on the auto empty station all the time, which helps to keep the battery in the best status of performance.
After the robotic vacuum cleaner returns to the auto empty station, automatic dust collection does not start.| 1. Please check whether the auto empty station is normally powered on. When the main machine automatically returns for recharge after more than 5 minutes of cleaning, automatic dust collection will be started;

2. Please check whether the cover of the auto empty station is not closed or improperly closed; (if closed improperly, the red light will be on);

3. Please check whether a dust bag is installed in the auto empty station; (if closed improperly, the red light will be on);

4. To ensure smooth dust collection, it is advisable to let the main machine recharge automatically after cleaning; (manually moving the robotic vacuum cleaner back to the auto empty station will cause unstable connection, thus affecting dust collection);

5. Please check the dust bag regularly to see if it is full, because overloaded dust bag may break, block the dust collection pipe and cause damage to the auto empty station;

Automatic dust collection is interrupted after startup or garbage collection is not thorough.| 1. Check whether the dust bag is full. If the dust bag is full, replace it;

2. The dust collection outlet of the dust box of the main machine is jammed by foreign objects, causing the dust box baffle to fail to open;

3. Check whether the air duct of the auto empty station is blocked;

4. During dust collection, the machine is moved (Please do not move the machine during dust collection for fear of damage);

5. There may be water in the dust box of the main machine, so that dust cannot be extracted easily. Please try to prevent the main machine extracting excessive water, which will affect the dust collection performance.

Fine particles will pass through the dust bag and be adsorbed on the inner wall of the dust barrel. Please check and clean up them regularly;

2. The dust bag may be damaged. Please check and replace if necessary;

3. Severe dirt accumulation in the inner chamber has a certain impact on the fan and air pressure sensor. It is advisable to clean up the garbage in the inner chamber regularly.

List of Faults

X-plorer Serie 75 S & 75 S+

Please tap repeatedly to remove foreign matters. If there is no foreign matter, please relocate it and then start it.
A wheel is stuck. Please check whether any foreign matter is stuck in the wheel, or move it to near its home position to start it.| If any wheel is stuck, please check whether any foreign matter is stuck in the wheel, or move it to near its home position to start it.
A side brush is stuck, please check.| The side brush may be entangled with foreign matters. Please clean and restart it.
The rolling brush is stuck. Please remove and clean it.| The rolling brush may be entangled with foreign matters. Please remove and clean it, its connections, its cover and the suction inlet.
The machine is trapped.| Please clear obstacles around.
The machine is trapped. Please move it near its home position to start it.| The machine may be suspended. Please relocate it and start. If the anti-drop sensor is too dirty, it may also cause the fault. Please wipe the anti-drop sensor to eliminate the fault.
A wheel is suspended.| Please move it to near its home position to start it.
The power is too low, and the system is about to shut down automatically.| Please charge it.
The recharge sensor is blocked.| The recharge sensor is covered by dust. Please wipe it.

X-plorer Serie 75 S

Error 12: The air filter and/or dust box filter are clogged, please clean them.| Remove the dust box filter and clean it before putting it back. Clean the dust box before putting it back into the robot.
Error 13: The machine is tilted during startup.| Please put the machine on the horizontal ground to start.
Error 14: Please install the dust box and filters back| Make sure that filters and the dust box are installed in place. Then please restart the machine.
Error 17: Restricted area detected.| The machine is too close to a restricted area during starting. Please relocate it to start
Error 18: The laser cover is stuck. Please check.| The pressure sensor for laser cover is pressed or stuck. Please relocate it to start.
Error 19: The laser sensor is stuck or twisted, please check.| The laser distance sensor is stuck by foreign matter. Please clear it.
Fault| Solution
---|---
Error 20: The laser sensor may be blocked, please check.| The laser distance sensor is blocked, please clear the blocking. Too spacious environment and multi-reflection environment such as metal mirrors also affect the normal operation of a laser distance sensor. Please relocate it to start.
Error S1: Battery abnormal. Please consult the instructions or APP.| The battery temperature is too high or too low.

Please wait for the battery temperature to be normal (0°C~40°C/32°F~104°F) before use. If the error persists, please contact our Service Department.

Error S2: Wheel module abnormal. Please consult the instructions or APP.| Please check whether any foreign matter is stuck in a wheel and try to restart the machine. If the error persists, please contact our Service Department.
Error S3: Side brush module abnormal. Please consult the instructions or APP.| Please check whether any foreign matter is stuck in a side brush and try to restart the machine. If the error persists, please contact our Service Department.
Error S4: Fan abnormal. Please consult the instructions or APP.| Please check whether any foreign matter is stuck in the fan and try to restart the machine. Please clean the

dust box and filters and try to restart the machine. If the error persists, please contact our Service Department.

Error S5: Rolling brush abnormal. Please consult the instructions or APP.| Please remove and clean it, its connections, its cover and the suction inlet. Please try to restart the machine after cleaning. If the error persists, please contact our Service Department.
Error S6: Water pump abnormal. Please consult the instructions or APP.| Please clean the water tank, water pump connections on the tank and water pump connections on the machine, the water outlet at the machine bottom, and check the mop module. Please try to restart the machine with all modules installed back after cleaning. If the error persists, please contact our Service Department.
Error S7: Laser sensor abnormal. Please consult the instructions or APP.| Please check the laser sensor for foreign matter and try to restart the machine after cleaning If the error persists, please contact our Service Department.

X-plorer Serie 75 S +

open the battery compartment and check whether the battery is properly connected, and restart the machine. The battery temperature is tºo high or too low. Please wait until the battery

temperature becomes normal (0°C~40°C/32°F~104°F) before operation.

Error 2: The wheel module is abnormal. Please refer to the manual or APP.| Please check whether there are foreign objects stuck in the wheels, and restart the machine.
Error 3: The side brushing module is abnormal. Please refer to the manual or APP.| Please check whether there are foreign objects stuck in the side brush, and restart the machine.
Error 4: The fan is abnormal. Please refer to the manual or APP.| Please check whether there are foreign objects stuck in the fan port, and restart the machine. Please clean the dust box and filter, and restart the machine.
Error 5: The rolling brush is abnormal. Please refer to the manual or APP.| Please remove the rolling brush and clean the rolling brush, the connection part of the rolling brush, the rolling brush cover and the dust suction port. Please restart the machine after cleaning.
Error 6: The water pump is abnormal. Please refer to the manual or APP.| Please clean the water tank, water pump connections on the tank and machine, the water outlet at the machine bottom, and check the mop module. Please try to restart the machine after cleaning.
Error 7: The laser sensor is abnormal. Please refer to the manual or APP.| Please check whether there are foreign objects in the laser sensor, and restart the machine after cleaning.
Error 9: The charging is abnormal. Please clean the charging contact area.| Please check whether the charging area is contaminated, and clean the charging pole pieces. Please check whether the battery is installed correctly.
Error 10: The machine is abnormal. Please shut down and restart.| Please toggle the main switch to O first, then to I, and restart.
Error 12: The operation is abnormal. Please check whether the rocker switch is turned on.| Please turn on the main switch before.

References

• Tefal.pl

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