VOX FTTB Mikrotik Router Installation Guide
- June 15, 2024
- VOX
Table of Contents
Router Installation Guide
Mikrotik
Before You Get Started
- Only install the router once you receive confirmation from us that your line has been activated by your Fibre provider. We’ll notify you via email and SMS. If your Fibre box is active, you will see that the connection light is on.
- It’s important to follow the instructions below using the device (computer or phone) you have chosen to set up the router with at all times. Do not switch to another device during the set-up process.
CONNECT YOUR MIKROTIK ROUTER
Power it up by plugging in the power supply into the back of MikroTik router.
Link the MikroTik router to the Fibre box using the network cable supplied,
plug into Port 1 on both devices (the MikroTik one is labeled: Internet/PoE
in). 
CONNECT YOUR DEVICE TO THE ROUTER
Wi-Fi Option:
Using your phone or laptop – go to Wi-Fi settings and connect to the Wi-Fi
network called “MikroTik”.
NB: IF THE WI-FI NETWORK DISPLAYED IS ANYTHING ELSE BUT “MikroTik” E.G.: HAS
NUMBERS AT THE END (MikroTik123* ) PLEASE DISCONTINUE THE SET UP AND CALL
OUR SUPPORT CENTRE ON 087 805 0530 FOR FURTHER ASSISTANCE.
Cable Option:**
Plug a network cable into any of the free ports (2-5) on the router and
connect it to your PC or laptop.
START THE INSTALLATION
Once this device is successfully connected to the router, refer to the SMS or
email you would have received from us with subject line “Keep This – How to
Install your Wi-Fi Router” or “Installation Complete: You can now Install your
Router” to start the router configuration process.
Alternatively, log into your Customer Zone profile to access your unique
configuration key: https://customer.vox.co.za/services/connectivity
- Your Connectivity services will be displayed.
- Click on your Fibre to the Home service to find your unique Router Configuration key under Service Info.
Once you’ve clicked on the Router Configuration key, the next screen you will see will be the Self-Install page showing the progress of the Router Setup.
If the page displays an error, please follow the steps provided in the error box.
Installation Complete
Once the router has completed the setup, you can connect to your new Wi-Fi
network.
*Your default Wi-Fi settings can be found in your Vox email with subject line “Keep This – How to Install your Wi-Fi Router” or “Installation Complete: You can now Install your Router.”
The Default Settings Are
Wi-Fi Name: Your Vox Account number
Wi-Fi Password: Main account holder’s cellphone number
NEED HELP?
If at any time during the setup process you need assistance, please feel free
to contact us on 087 805 0530 – Choose Option 3 for Technical Support and then
Option 1 for
Fibre to the Home Support – or email us at
[email protected]
We’re available to assist you 24/7/365.
Visit us at vox.co.za
QUICK CONTACTS AND USEFUL LINKS
ACCOUNTS
Email: [email protected]
Call: 087 805 3008
SALES
Email: [email protected]
Call: 087 805 0990
FIBRE TO THE HOME TERMS AND CONDITIONS
https://www.vox.co.za/fibre/fibre-to-the-home/?prod=HOME
ACCEPTABLE USE POLICY
https://www.vox.co.za/acceptable-use-policy/