EPSON AM-C4000 Color Multifunction Printer User Guide

: June 15, 2024
: Epson

AM-C4000 Color Multifunction Printer

Product Information

Specifications

Model: AM-C4000, AM-C5000, AM-C6000
Supported Operating Systems: Mac, Windows
Printing Technology: Epson Inkjet
Scanner Type: Flatbed, Automatic Document Feeder
Supported Paper Types: Various sizes and types
Connectivity: USB, Wi-Fi

Product Usage Instructions

Section 3 – Using AirPrint

To print using AirPrint:

Make sure your printer and iOS device are connected to the same
Wi-Fi network.
Open the document or photo you want to print on your iOS
device.
Tap the Share button and select Print.
Select your printer from the list of available printers.
Adjust any print settings if necessary.
Tap Print to start printing.

Section 4 – Selecting Paper Settings for Each Source – Control

Panel

To select paper settings for each source using the control
panel:

Press the Menu button on the control panel.
Navigate to the Paper Settings menu.
Select the source for which you want to change the paper
settings.
Select the paper type and size from the available options.
Press OK to save the settings.

Section 5 – Placing Originals on the Product

Placing Originals on the Scanner Glass

To place originals on the scanner glass:

Lift the scanner lid.
Place the original face-down on the scanner glass.
Align the original according to the alignment markers.
Close the scanner lid.

Placing Originals in the Automatic Document Feeder

To place originals in the automatic document feeder:

Open the document feeder cover.
Place the originals face-up in the document feeder.
Adjust the paper guides to fit the size of the originals.
Close the document feeder cover.

Section 6 – Checking Print Status – Mac

To check print status on a Mac:

Open the Print Queue on your Mac.
Select your printer from the list of printers.
View the print status and any error messages.

Section 7 – Scanning Special Projects

To scan special projects:

Place the originals on the scanner glass or in the automatic
document feeder.
Open the scanning software on your computer.
Select the desired scanning options, such as resolution and
file format.
Click Scan to start scanning.

Section 8 – Sending Faxes

To send faxes:

Place the originals in the automatic document feeder.
Open the fax utility software on your computer.
Enter the recipient’s fax number.
Adjust any fax settings if necessary.
Click Send to start sending the fax.

FAQ

Q: Can I print from my Android device?

A: Yes, you can print from your Android device using the Epson
Print Enabler or the Mopria Print Service. Refer to the user’s
guide for detailed instructions.

Q: How can I synchronize printer settings on Windows?

A: You can synchronize printer settings on Windows using the
Epson Universal Print Driver. Refer to the user’s guide for
detailed instructions.

Q: Can I scan to a SharePoint Server or Cloud Service?

A: Yes, you can scan to a SharePoint Server or Cloud Service on
Windows. Refer to the user’s guide for detailed instructions.

Q: How can I edit or delete a contact group?

A: You can edit or delete a contact group using the provided
software. Refer to the user’s guide for detailed instructions.

Q: Can I send IP faxes using the control panel?

A: Yes, you can send IP faxes using the control panel. Refer to
the user’s guide for detailed instructions.

AM-C4000/AM-C5000/AM-C6000 User’s Guide

Contents
AM-C4000/AM-C5000/AM-C6000 User’s Guide …………………………………………………………………………… 19
Product Basics ………………………………………………………………………………………………………………………… 20 Product Parts Locations ……………………………………………………………………………………………………… 20 Product Parts – Front and Inside ………………………………………………………………………………………. 21 Product Parts – Back………………………………………………………………………………………………………. 24 Product Parts – Options ………………………………………………………………………………………………….. 26 Optional Accessories and Replacement Parts …………………………………………………………………… 29 Using the Control Panel ……………………………………………………………………………………………………… 31 Control Panel Buttons and Lights …………………………………………………………………………………….. 32 Status Icon Information ………………………………………………………………………………………………. 32 Guide to the Home Screen ……………………………………………………………………………………………… 34 Entering Characters on the LCD Screen …………………………………………………………………………… 36 Selecting the Date and Time …………………………………………………………………………………………… 36 Selecting Your Country or Region ……………………………………………………………………………………. 37 Changing LCD Screen Language…………………………………………………………………………………….. 38 Adjusting Control Panel Sounds ………………………………………………………………………………………. 38 Turning Off the Operation Time Out Setting ………………………………………………………………………. 39 Adjusting the Screen Brightness………………………………………………………………………………………. 39 Checking the Print Counter……………………………………………………………………………………………… 39 Using Presets ……………………………………………………………………………………………………………….. 40 Checking for Software Updates……………………………………………………………………………………………. 40 Using Power Saving Settings ………………………………………………………………………………………………. 41 Changing the Sleep Timer Settings ………………………………………………………………………………….. 41 Changing the Power Off Timer Settings ……………………………………………………………………………. 42 Epson Connect Solutions for Smartphones, Tablets, and More ………………………………………………… 42 Setting Up Epson Connect Services…………………………………………………………………………………. 43 Using Epson Email Print ………………………………………………………………………………………………… 43 Using Epson Remote Print …………………………………………………………………………………………….. 44 Using Epson Scan to Cloud…………………………………………………………………………………………….. 44 Using the Epson Smart Panel Mobile App……………………………………………………………………………… 45
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Using AirPrint …………………………………………………………………………………………………………………… 46 Android Printing Using the Epson Print Enabler …………………………………………………………………….. 47 Using the Mopria Print Service ……………………………………………………………………………………………. 47
Wi-Fi or Wired Networking………………………………………………………………………………………………………… 49 Network Security Recommendations ……………………………………………………………………………………. 49 Wi-Fi Infrastructure Mode Setup…………………………………………………………………………………………… 50 Selecting Wireless Network Settings from the Control Panel ……………………………………………….. 51 Wi-Fi Direct Mode Setup …………………………………………………………………………………………………….. 52 Enabling Wi-Fi Direct Mode …………………………………………………………………………………………….. 53 Modifying the Wi-Fi Direct Network Name or Password ………………………………………………………. 54 Wi-Fi Protected Setup (WPS)………………………………………………………………………………………………. 55 Using WPS to Connect to a Network ………………………………………………………………………………… 55 Printing a Network Status Sheet…………………………………………………………………………………………… 56 Printing a Network Connection Report ………………………………………………………………………………….. 56 Network Connection Report Codes and Messages …………………………………………………………….. 57
Enabling Epson Universal Print Driver (PCL) or PostScript Printing……………………………………………. 64 Installing the Epson Universal Print Driver – Windows …………………………………………………………….. 64 Installing the PostScript (PS3) Printer Software – Windows ……………………………………………………… 68 Installing the PostScript (PS3) Printer Software – Mac …………………………………………………………….. 68 Selecting PDL (Page Description Language) Settings …………………………………………………………….. 69 PDL Print Configuration Options………………………………………………………………………………………. 69 Selecting Printer Language and Interface Settings …………………………………………………………………. 72 Printing Language and Interface Options ………………………………………………………………………….. 72 Printing a PCL or PS3 (PostScript) Status Sheet ……………………………………………………………………. 73
Loading Paper …………………………………………………………………………………………………………………………. 74 Loading Paper in the Cassettes and Paper Tray …………………………………………………………………….. 74 Paper Loading Orientation………………………………………………………………………………………………. 76 Using the Optional Paper Cassette Lock……………………………………………………………………………….. 84 Paper Loading Capacity ……………………………………………………………………………………………………… 87 Double-sided Printing…………………………………………………………………………………………………………. 90 Compatible Epson Papers (U.S. and Canada) ……………………………………………………………………….. 91 Compatible Epson Papers (Latin America) ……………………………………………………………………………. 92 Paper or Media Type Settings – Printing Software…………………………………………………………………… 93
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Selecting the Paper Settings for Each Source – Control Panel ………………………………………………….. 94 Paper Type Settings – Control Panel ………………………………………………………………………………… 94
Selecting Default Paper Settings – Administrator…………………………………………………………………….. 95 Selecting the Default Printer Settings ……………………………………………………………………………….. 95 Paper Source Settings Options……………………………………………………………………………………. 96 Selecting the Universal Print Settings……………………………………………………………………………….. 97 Universal Print Settings Options ………………………………………………………………………………….. 97
Placing Originals on the Product ………………………………………………………………………………………………. 99 Placing Originals on the Scanner Glass ………………………………………………………………………………… 99 Placing Originals in the Automatic Document Feeder ……………………………………………………………. 100
Copying …………………………………………………………………………………………………………………………………. 101 Copying Documents or Photos…………………………………………………………………………………………… 101 Copying Special Originals …………………………………………………………………………………………………. 102 Copying, Sorting, and Creating Booklets……………………………………………………………………………… 104 Copying and Creating Booklets ……………………………………………………………………………………… 104 Copying and Creating Finished Booklets…………………………………………………………………………. 106 Creating Folded, Stapled, or Punched Copies………………………………………………………………….. 107 Stacking Copies Using Orientation …………………………………………………………………………………. 108 Stacking Copies Using Offset ………………………………………………………………………………………… 108 Inserting Slipsheets ……………………………………………………………………………………………………… 109 Copying Options………………………………………………………………………………………………………………. 109 Saving Groups for Copying ……………………………………………………………………………………………….. 116 Editing or Deleting a Saved Group for Copying …………………………………………………………………….. 116 Omitting Red Characters in Originals When Copying…………………………………………………………….. 117
Printing from a Computer ……………………………………………………………………………………………………….. 118 Printing with the Standard Epson Printer Software – Windows ………………………………………………… 118 Synchronizing Printer Settings for Optional Units – Windows ……………………………………………… 119 Selecting Basic Print Settings – Windows ………………………………………………………………………… 120 Paper Source Options – Windows ………………………………………………………………………………. 123 Multi-Page Printing Options – Windows……………………………………………………………………….. 123 Selecting Double-sided Printing Settings – Windows …………………………………………………………. 124 Double-sided Printing Options – Windows……………………………………………………………………. 126 Selecting Finishing Options – Windows …………………………………………………………………………… 126
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Finishing Options – Windows……………………………………………………………………………………… 128 Using the Manual Stapler………………………………………………………………………………………….. 128 Selecting Additional Print Options – Windows…………………………………………………………………… 130 Custom Color Correction Options – Windows……………………………………………………………….. 132 Image Options and Additional Settings – Windows………………………………………………………… 133 Header/Footer Settings – Windows …………………………………………………………………………….. 134 Selecting a Printing Preset – Windows…………………………………………………………………………….. 135 Selecting Extended Settings – Windows ………………………………………………………………………….. 136 Extended Settings – Windows ……………………………………………………………………………………. 137 Printing Your Document – Windows ………………………………………………………………………………… 138 Printing Slip Sheets and Chapter Papers ………………………………………………………………………… 139 Saving Print Set Groups – Windows………………………………………………………………………………… 143 Editing or Deleting a Saved Group …………………………………………………………………………………. 143 Locking Printer Settings – Windows ………………………………………………………………………………… 146 Locked Setting Options…………………………………………………………………………………………….. 148 Entering a User ID and Password for Printing ………………………………………………………………….. 149 Selecting Default Print Settings – Windows………………………………………………………………………. 150 Changing the Language of the Printer Software Screens ………………………………………………. 151 Changing Automatic Update Options ……………………………………………………………………………… 152 Printing with the Epson Standard Printer Software – Mac ……………………………………………………….. 153 Selecting Basic Print Settings – Mac ………………………………………………………………………………. 154 Paper Source Options – Mac ……………………………………………………………………………………… 156 Selecting Page Setup Settings – Mac ……………………………………………………………………………… 157 Selecting Print Layout Options – Mac………………………………………………………………………………. 158 Selecting Double-sided Printing Settings – Mac………………………………………………………………… 158 Double-sided Printing Options and Adjustments – Mac ………………………………………………….. 159 Managing Color – Mac ………………………………………………………………………………………………….. 160 Color Matching and Color Options – Mac …………………………………………………………………….. 161 Selecting Finishing Options – Mac ………………………………………………………………………………….. 161 Finishing Options – Mac ……………………………………………………………………………………………. 162 Selecting Printing Preferences – Mac ……………………………………………………………………………… 163 Printing Preferences – Mac………………………………………………………………………………………… 164 Printing Your Document – Mac……………………………………………………………………………………….. 165
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Checking Print Status – Mac………………………………………………………………………………………. 165 Printing with the Epson Universal Print Driver – Windows……………………………………………………….. 166
Synchronizing Printer Settings – Epson Universal Print Driver – Windows …………………………….. 167 Selecting Print Settings – Epson Universal Print Driver – Windows ………………………………………. 168 Selecting Default Print Settings – Epson Universal Print Driver – Windows……………………………. 170 Locking Printer Settings – Epson Universal Print Driver – Windows ……………………………………… 171
Epson Universal Print Driver Locked Setting Options ……………………………………………………. 173 Adding Network Printers – Epson Universal Print Driver – Windows……………………………………… 173 Printing with the PostScript (PS3) Printer Software – Windows ……………………………………………….. 176 Selecting Basic Print Settings – PostScript Printer Software – Windows ……………………………….. 176 Selecting Default Print Settings – PostScript Printer Software – Windows……………………………… 179 Printing with the PostScript (PS3) Printer Software – Mac ………………………………………………………. 180 Selecting Basic Print Settings – PostScript Printer Software – Mac ……………………………………… 181 Printing from a Smartphone or Tablet………………………………………………………………………………….. 184 Cancelling Printing Using the Product Control Panel …………………………………………………………….. 184
Scanning ……………………………………………………………………………………………………………………………….. 185 Starting a Scan………………………………………………………………………………………………………………… 185 Starting a Scan Using the Product Control Panel ……………………………………………………………… 185 Scanning to Email ……………………………………………………………………………………………………. 186 Scanning to a Memory Device …………………………………………………………………………………… 187 Scanning to the Cloud………………………………………………………………………………………………. 188 Scanning to the Product’s Hard Drive …………………………………………………………………………. 189 Scanning to a Connected Computer …………………………………………………………………………… 190 Setting Up a WSD Port (Windows 7)…………………………………………………………………………… 191 Control Panel Scanning Options ………………………………………………………………………………… 192 Setting Up and Scanning to a Network Folder or FTP Server……………………………………………… 194 Creating a Shared Network Folder……………………………………………………………………………… 194 Registering Contacts for Network Folder or FTP Scanning – Web Config …………………………. 196 Registering Contacts for Email, Network, or FTP Scanning – Control Panel ……………………… 197 Scanning to a Network Folder or FTP Server……………………………………………………………….. 199 Starting a Scan Using the Epson Scan 2 Icon ………………………………………………………………….. 200 Starting a Scan from a Scanning Program……………………………………………………………………….. 201 Starting a Scan from a Smartphone or Tablet…………………………………………………………………… 203
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Scanning with Document Capture Pro or Document Capture …………………………………………………. 204 Scanning with Simple Scan in Document Capture Pro – Windows ………………………………………. 204 Scanning with Job Scan in Document Capture Pro – Windows……………………………………………. 206 Adding and Assigning Scan Jobs with Document Capture Pro – Windows ……………………….. 207 Scanning with Document Capture – Mac …………………………………………………………………………. 210
Scanning in Epson Scan 2 ………………………………………………………………………………………………… 213 Additional Scanning Settings – Main Settings Tab …………………………………………………………….. 215 Additional Scanning Settings – Advanced Settings Tab ……………………………………………………… 216 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 …………………………….. 217 Image Format Options………………………………………………………………………………………………….. 218 Scan Resolution Guidelines ………………………………………………………………………………………….. 219
Scanning Special Projects…………………………………………………………………………………………………. 220 Scanning to a SharePoint Server or Cloud Service – Windows……………………………………………. 220 Scanning Multi-Page Originals as Separate Files – Windows ……………………………………………… 222
Entering a User ID and Password for Scanning ……………………………………………………………………. 224
Faxing……………………………………………………………………………………………………………………………………. 226 Connecting a Telephone or Answering Machine …………………………………………………………………… 226 Setting Up Fax Features …………………………………………………………………………………………………… 231 Setting Up Basic Fax Features ………………………………………………………………………………………. 231 Using the Fax Setup Wizard ……………………………………………………………………………………… 231 Selecting the Line Type…………………………………………………………………………………………….. 233 Setting the Number of Rings to Answer ………………………………………………………………………. 233 Selecting Advanced Fax Settings …………………………………………………………………………………… 234 Basic Settings – Fax …………………………………………………………………………………………………. 234 Send Settings – Fax………………………………………………………………………………………………….. 237 Receive Settings – Fax ……………………………………………………………………………………………… 238 Report Settings – Fax ……………………………………………………………………………………………….. 240 Security Settings – Fax ……………………………………………………………………………………………… 241 Setting Up the Fax Utility – Windows……………………………………………………………………………….. 242 Setting Up Contacts and Contact Groups…………………………………………………………………………….. 245 Creating a Contact……………………………………………………………………………………………………….. 245 Editing or Deleting a Contact …………………………………………………………………………………………. 246 Creating a Contact Group……………………………………………………………………………………………… 246
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Editing or Deleting a Contact Group ……………………………………………………………………………….. 247 Sending Faxes ………………………………………………………………………………………………………………… 248
Sending Faxes from the Product Control Panel………………………………………………………………… 248 Sending a Fax Using the Keypad, Contact List, or History ……………………………………………… 248 Fax Sending Options ……………………………………………………………………………………………….. 250 Sending a Fax at a Specified Time …………………………………………………………………………….. 252 Sending a Fax on Demand (Polling Send/Box) …………………………………………………………….. 253 Sending a Fax on Demand (Bulletin Board Box)…………………………………………………………… 254 Sending a Stored Fax ………………………………………………………………………………………………. 255 Dialing Fax Numbers from a Connected Telephone ……………………………………………………… 255
Sending Faxes Using the Fax Utility – Windows ……………………………………………………………….. 256 Sending Faxes Using the Fax Utility – Mac ………………………………………………………………………. 259 Sending IP Faxes Using the Control Panel………………………………………………………………………. 262
IP Fax Destination Examples …………………………………………………………………………………….. 263 Receiving Faxes………………………………………………………………………………………………………………. 264
Fax Reception …………………………………………………………………………………………………………….. 264 Receiving Faxes Automatically ……………………………………………………………………………………… 264 Receiving Faxes Manually…………………………………………………………………………………………….. 264 Forwarding Received Faxes………………………………………………………………………………………….. 265 Viewing a Fax on the LCD Screen (Using the Fax Box)……………………………………………………… 266 Receiving a Fax by Polling ……………………………………………………………………………………………. 268 Checking Fax Status ……………………………………………………………………………………………………….. 268 Printing Fax Reports…………………………………………………………………………………………………………. 269 Fax Report Options ……………………………………………………………………………………………………… 269
Using External USB Devices with Your Product……………………………………………………………………….. 270 Connecting a USB Device …………………………………………………………………………………………………. 270 Viewing and Printing from the LCD Screen ………………………………………………………………………….. 270 Printing JPEG Photos…………………………………………………………………………………………………… 270 Print Setting Options – JPEG Mode…………………………………………………………………………….. 271 Printing TIFF and PDF Files …………………………………………………………………………………………. 274 Print Setting Options – TIFF Mode………………………………………………………………………………. 275 Print Setting Options – PDF Mode ………………………………………………………………………………. 277 Transferring Files on a USB Device ……………………………………………………………………………………. 280
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Setting Up USB Device Access ……………………………………………………………………………………… 280
Using Your Product’s Internal Storage…………………………………………………………………………………….. 281 Storage Folder Types……………………………………………………………………………………………………….. 281 Creating Shared Folders …………………………………………………………………………………………………… 282 Printing a Stored File ………………………………………………………………………………………………………… 282 Saving Groups for Printing from Storage……………………………………………………………………………… 284 Editing or Deleting a Saved Group ……………………………………………………………………………………… 284 Saving Stored Files to an External USB Device ……………………………………………………………………. 285 Emailing Stored Files ……………………………………………………………………………………………………….. 285 Saving Stored Files to a Network Folder ……………………………………………………………………………… 286 Saving Stored Files to Cloud Services ………………………………………………………………………………… 286 Storage Menu Options ……………………………………………………………………………………………………… 287 Searching for Folders and Files………………………………………………………………………………………….. 293 Deleting Folders and Files from Storage ……………………………………………………………………………… 293 Changing the Storage Period of Files………………………………………………………………………………….. 294 Restricting Shared Folder Access ………………………………………………………………………………………. 294
Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers………………………………………… 296 Ink Safety Precautions ……………………………………………………………………………………………………… 296 Check Cartridge and Maintenance Box Status……………………………………………………………………… 298 Checking Ink Status on the LCD Screen………………………………………………………………………….. 299 Checking Ink and Maintenance Box Status with Windows …………………………………………………. 299 Checking Cartridge and Maintenance Box Status – Mac ……………………………………………………. 300 Replacing Ink Cartridges and Maintenance Boxes………………………………………………………………… 300 Purchase Epson Ink Cartridges and Maintenance Box ……………………………………………………… 301 Ink Cartridge and Maintenance Box Part Numbers……………………………………………………………. 301 Removing and Installing Ink Cartridges …………………………………………………………………………… 302 Replacing the Maintenance Box …………………………………………………………………………………….. 302 Replacing the Paper Feed Rollers ……………………………………………………………………………………… 303 Replacing the Optional Staple Cartridge ……………………………………………………………………………… 303
Adjusting Print Quality……………………………………………………………………………………………………………. 305 Print Head Maintenance……………………………………………………………………………………………………. 305 Checking the Nozzles Using the Product Control Panel …………………………………………………….. 305 Cleaning the Print Head Using the Product Control Panel………………………………………………….. 307
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Automatically Cleaning the Print Head Using the Product Control Panel ………………………………….. 307
Cleaning and Transporting Your Product ………………………………………………………………………………… 308 Cleaning Your Product ……………………………………………………………………………………………………… 308 Cleaning the Scanner Glass………………………………………………………………………………………………. 308 Cleaning the Automatic Document Feeder…………………………………………………………………………… 310 Moving or Transporting Your Product………………………………………………………………………………….. 314
Solving Problems …………………………………………………………………………………………………………………… 315 Viewing the Help Screen …………………………………………………………………………………………………… 315 Product Status Messages …………………………………………………………………………………………………. 316 Job Status Error Codes …………………………………………………………………………………………………….. 319 Running a Product Check …………………………………………………………………………………………………. 323 Resetting Control Panel Defaults ……………………………………………………………………………………….. 324 Solving Setup Problems ……………………………………………………………………………………………………. 326 Product Does Not Turn On or Off……………………………………………………………………………………. 326 Noise After Ink Installation …………………………………………………………………………………………….. 326 Software Installation Problems ………………………………………………………………………………………. 327 Solving Network Problems ………………………………………………………………………………………………… 327 Product Cannot Connect to a Wireless Router or Access Point ………………………………………….. 328 Network Software Cannot Find Product on a Network……………………………………………………….. 329 Wireless Network Connection is Unstable on a Mac …………………………………………………………. 329 USB Connection Problems……………………………………………………………………………………………. 330 USB 3.0 Connection is Unstable When Using a USB 2.0 Cable ……………………………………… 330 Wired Network Connection Becomes Unstable ………………………………………………………………… 330 Product Does Not Appear in Mac Printer Window …………………………………………………………….. 331 Cannot Print Over a Network…………………………………………………………………………………………. 331 Cannot Scan Over a Network ………………………………………………………………………………………… 333 Solving Network Security Problems ……………………………………………………………………………………. 334 Cannot Create the Secure IPP Printing Port…………………………………………………………………….. 334 Cannot Update a Certificate or Create a CSR ………………………………………………………………….. 335 Cannot Import a Digital Certificate ………………………………………………………………………………….. 335 Deleted a CA-signed Certificate …………………………………………………………………………………….. 336 Digital Certificate Warning Messages……………………………………………………………………………… 336 Solving Copying Problems ………………………………………………………………………………………………… 338
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Product Cannot Copy …………………………………………………………………………………………………… 338 Product Makes Noise, But Nothing Copies………………………………………………………………………. 338 Product Makes Noise When It Sits for a While………………………………………………………………….. 339 Solving Copy Quality Problems ………………………………………………………………………………………….. 339 Copies Have Incorrect or Faint Colors…………………………………………………………………………….. 339 Position, Size, or Margins of Copies are Incorrect …………………………………………………………….. 340 Solving Paper Problems……………………………………………………………………………………………………. 340 Paper Feeding Problems………………………………………………………………………………………………. 340 Originals Do Not Feed From the Automatic Document Feeder……………………………………………. 341 Paper Jam Problems ……………………………………………………………………………………………………. 342 Paper Ejection Problems ………………………………………………………………………………………………. 342 Solving Problems Printing from a Computer…………………………………………………………………………. 343 Nothing Prints ……………………………………………………………………………………………………………… 343 Product Icon Does Not Appear in Windows Taskbar …………………………………………………………. 345 Printing is Slow ……………………………………………………………………………………………………………. 346 Solving Page Layout and Content Problems ………………………………………………………………………… 347 Inverted Image…………………………………………………………………………………………………………….. 347 Too Many Copies Print …………………………………………………………………………………………………. 348 Blank Pages Print ………………………………………………………………………………………………………… 348 Incorrect Margins on Printout…………………………………………………………………………………………. 348 Incorrect Characters Print……………………………………………………………………………………………… 349 Incorrect Image Size or Position …………………………………………………………………………………….. 349 Slanted Printout …………………………………………………………………………………………………………… 350 Solving Print Quality Problems …………………………………………………………………………………………… 350 White or Dark Lines in Printout ………………………………………………………………………………………. 351 Blurry or Smeared Printout ……………………………………………………………………………………………. 352 Faint Printout or Printout Has Gaps ………………………………………………………………………………… 353 Grainy Printout…………………………………………………………………………………………………………….. 354 Incorrect Colors …………………………………………………………………………………………………………… 355 Solving Scanning Problems ………………………………………………………………………………………………. 356 Scanning Software Does Not Operate Correctly ………………………………………………………………. 356 Cannot Start Epson Scan 2 …………………………………………………………………………………………… 356 Solving Scanned Image Quality Problems …………………………………………………………………………… 357
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Image Consists of a Few Dots Only………………………………………………………………………………… 358 Line of Dots Appears in All Scanned Images……………………………………………………………………. 358 Straight Lines in an Image Appear Crooked …………………………………………………………………….. 359 Scanned Image Quality Problems ………………………………………………………………………………….. 359 Image Colors are Patchy at the Edges ……………………………………………………………………………. 361 Ripple Patterns Appear in an Image ……………………………………………………………………………….. 361 Scanned Image Edges are Cropped ………………………………………………………………………………. 361 Solving Faxing Problems…………………………………………………………………………………………………… 361 Cannot Send or Receive Faxes ……………………………………………………………………………………… 362 Cannot Receive Faxes with a Telephone Connected to Your Product …………………………………. 363 Fax Memory Full Error Appears……………………………………………………………………………………… 363 Fax Quality is Poor ………………………………………………………………………………………………………. 363 Sent Fax is Received in an Incorrect Size ……………………………………………………………………….. 364 Received Fax is Not Printed ………………………………………………………………………………………….. 364 Solving USB Device Problems …………………………………………………………………………………………… 364 Cannot View or Print from a USB Device…………………………………………………………………………. 365 Cannot Save Files on a USB Device ………………………………………………………………………………. 365 Cannot Transfer Files To or From a USB Device………………………………………………………………. 365 Uninstall Your Product Software…………………………………………………………………………………………. 365 Uninstalling Product Software – Windows ………………………………………………………………………… 366 Uninstalling Product Software – Mac……………………………………………………………………………….. 367 Where to Get Help (U.S. and Canada) ………………………………………………………………………………… 367 Where to Get Help (Latin America)……………………………………………………………………………………… 368
Administering Your Product……………………………………………………………………………………………………. 371 Accessing the Web Config Utility………………………………………………………………………………………… 371 Changing the Administrator Password in Web Config ……………………………………………………………. 371 Configuring Product Settings……………………………………………………………………………………………… 372 Checking Status Information …………………………………………………………………………………………. 373 Managing the Network Connection…………………………………………………………………………………. 373 Network Settings……………………………………………………………………………………………………… 374 Setting Control Panel Options ……………………………………………………………………………………….. 378 Locking Individual Settings ……………………………………………………………………………………………. 378 Using an Email Server ………………………………………………………………………………………………….. 379
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Configuring an Email Server ……………………………………………………………………………………… 379 Email Server Settings ………………………………………………………………………………………………. 380 Checking the Email Server Connection ………………………………………………………………………. 380 Sending Email Notifications ………………………………………………………………………………………. 381 Using an LDAP Server………………………………………………………………………………………………….. 381 Configuring the LDAP Server and Selecting Search Settings …………………………………………. 382 LDAP Server Settings ………………………………………………………………………………………………. 382 LDAP Search Settings ……………………………………………………………………………………………… 384 LDAP Connection Report Messages ………………………………………………………………………….. 384 Adjusting Power Saving Settings……………………………………………………………………………………. 385 Adjusting Control Panel Sounds …………………………………………………………………………………….. 386 Erasing Hard Drive Data……………………………………………………………………………………………….. 386 Importing and Exporting Product Settings ……………………………………………………………………….. 387 Exporting Settings Using Web Config …………………………………………………………………………. 387 Importing Settings Using Web Config …………………………………………………………………………. 387 Updating Firmware Using Web Config ……………………………………………………………………………. 388 Synchronizing the Date and Time with a Time Server ……………………………………………………….. 388 Clearing the Internal Memory ………………………………………………………………………………………… 389 Adjusting the Contact List View Options ………………………………………………………………………….. 389 Powering Off or Rebooting the Product Remotely …………………………………………………………….. 389 Restoring Default Product Settings…………………………………………………………………………………. 389 Adjusting the Control Panel Layout ………………………………………………………………………………… 390 Configuring Security Settings …………………………………………………………………………………………….. 390 Connecting an Authentication Device……………………………………………………………………………… 391 Restricting Features Available for Users …………………………………………………………………………. 391 User Feature Restriction …………………………………………………………………………………………… 391 Configuring User Feature Restrictions ………………………………………………………………………… 392 Disabling the External Interface……………………………………………………………………………………… 393 Setting Up Password Encryption ……………………………………………………………………………………. 393 Restoring the Password Encryption Key……………………………………………………………………… 394 Working with Audit Logs ……………………………………………………………………………………………….. 394 Setting a Password Policy …………………………………………………………………………………………….. 395 Restricting Application Access ………………………………………………………………………………………. 395
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Restricting PDL File Operations …………………………………………………………………………………….. 395 Enabling Program Verification on Start Up ………………………………………………………………………. 396 Restricting Domain Access……………………………………………………………………………………………. 396 Using Your Product on a Secure Network ……………………………………………………………………………. 396 Configuring Protocols and Services in Web Config …………………………………………………………… 397
Protocol Settings……………………………………………………………………………………………………… 397 Configuring SSL/TLS Communication…………………………………………………………………………….. 402
Configuring SSL/TLS Settings …………………………………………………………………………………… 402 Configuring a Server Certificate for the Product……………………………………………………………. 402 Configuring IPsec/IP Filtering ………………………………………………………………………………………… 403 About IPsec/IP Filtering ……………………………………………………………………………………………. 403 Configuring the Default IPsec/IP Filtering Policy…………………………………………………………… 403 Configuring the Group IPsec/IP Filtering Policies …………………………………………………………. 404 IPsec/IP Filtering Policy Settings ……………………………………………………………………………….. 404 IPsec/IP Filtering Configuration Examples…………………………………………………………………… 410 Configuring an IPsec/IP Filtering Certificate ………………………………………………………………… 411 Connecting the Product to an IEEE 802.1X Network …………………………………………………………. 411 Configuring an IEEE 802.1X Network …………………………………………………………………………. 411 IEEE 802.1X Network Settings ………………………………………………………………………………….. 412 Configuring a Certificate for an IEEE 802.1X Network …………………………………………………… 413 IEEE 802.1X Network Status …………………………………………………………………………………….. 413 Configuring S/MIME Settings ………………………………………………………………………………………… 414 Configuring S/MIME Basic Settings ……………………………………………………………………………. 414 S/MIME Settings ……………………………………………………………………………………………………… 415 Configuring a Certificate for S/MIME…………………………………………………………………………… 416 Using a Digital Certificate ……………………………………………………………………………………………… 417 About Digital Certification………………………………………………………………………………………….. 417 Obtaining and Importing a CA-signed Certificate ………………………………………………………….. 418 CSR Setup Settings …………………………………………………………………………………………………. 419 CSR Import Settings ………………………………………………………………………………………………… 419 Deleting a CA-signed Certificate ………………………………………………………………………………… 421 Updating a Self-signed Certificate………………………………………………………………………………. 421 Importing a CA Certificate …………………………………………………………………………………………. 422
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Deleting a CA Certificate…………………………………………………………………………………………… 422 Setting Up Universal Print (Microsoft) …………………………………………………………………………………. 423 Using Epson Device Admin Configuration Software………………………………………………………………. 423
Technical Specifications ………………………………………………………………………………………………………… 424 Windows System Requirements ………………………………………………………………………………………… 425 Mac System Requirements ……………………………………………………………………………………………….. 425 Paper Specifications ………………………………………………………………………………………………………… 426 Printable Area Specifications …………………………………………………………………………………………….. 427 Scanning Specifications ……………………………………………………………………………………………………. 428 Automatic Document Feeder (ADF) Specifications ……………………………………………………………….. 429 Fax Specifications ……………………………………………………………………………………………………………. 430 Ink Cartridge Specifications……………………………………………………………………………………………….. 431 Dimension Specifications ………………………………………………………………………………………………….. 431 Electrical Specifications ……………………………………………………………………………………………………. 432 Environmental Specifications …………………………………………………………………………………………….. 433 Interface Specifications …………………………………………………………………………………………………….. 433 External USB Device Specifications……………………………………………………………………………………. 433 Storage Specifications ……………………………………………………………………………………………………… 434 Network Interface Specifications (U.S. and Canada) …………………………………………………………….. 435 Network Interface Specifications (Latin America)………………………………………………………………….. 437 Safety and Approvals Specifications (U.S. and Canada) ……………………………………………………….. 439 Safety and Approvals Specifications (Latin America) …………………………………………………………….. 439 Staple Finisher Specifications ……………………………………………………………………………………………. 440 Inner Finisher Specifications ……………………………………………………………………………………………… 447 Super G3/G3 Multi Fax Board Specifications ……………………………………………………………………….. 452 10/100/1000 Base-T Ethernet Specifications ……………………………………………………………………….. 452 Inner Tray Specifications…………………………………………………………………………………………………… 452 High- Capacity Unit Specifications ………………………………………………………………………………………. 452 Optional Dual Cassette Specifications ………………………………………………………………………………… 453 HDD Specifications ………………………………………………………………………………………………………….. 453
Notices ………………………………………………………………………………………………………………………………….. 454 Important Safety Instructions……………………………………………………………………………………………… 454 General Product Safety Instructions ……………………………………………………………………………….. 454
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Ink Cartridge Safety Instructions…………………………………………………………………………………….. 456 Wireless Connection Safety Instructions …………………………………………………………………………. 457 LCD Screen Safety Instructions……………………………………………………………………………………… 457 Telephone Equipment Safety Instructions ……………………………………………………………………….. 458 FCC Compliance Statement………………………………………………………………………………………………. 458 Binding Arbitration and Class Waiver ………………………………………………………………………………….. 459 Trademarks …………………………………………………………………………………………………………………….. 462 Copyright Notice………………………………………………………………………………………………………………. 462 libTIFF Software Acknowledgment…………………………………………………………………………………. 463 A Note Concerning Responsible Use of Copyrighted Materials…………………………………………… 464 Default Delay Times for Power Management for Epson Products ……………………………………….. 464 Copyright Attribution …………………………………………………………………………………………………….. 464
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AM-C4000/AM-C5000/AM-C6000 User’s Guide
Welcome to the AM-C4000/AM-C5000/AM-C6000 User’s Guide. For a printable PDF copy of this guide, click here.
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Product Basics
See these sections to learn about the basic features of your product.
Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps outlined in the link below. It is recommended that data is erased before disposing or giving away the product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.
Product Parts Locations Using the Control Panel Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using the Epson Smart Panel Mobile App Using AirPrint Android Printing Using the Epson Print Enabler Using the Mopria Print Service Related tasks Clearing the Internal Memory Related topics Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Product Parts Locations
See these sections to identify the parts on your product. Product Parts – Front and Inside Product Parts – Back Product Parts – Options Optional Accessories and Replacement Parts Parent topic: Product Basics
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Product Parts – Front and Inside
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem.
1 Automatic Document Feeder (ADF) 2 ADF cover (F) 3 ADF edge guides
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4 ADF input tray 5 ADF output tray 6 ADF paper stopper 7 Control panel 8 Cover (D1) 9 Edge guide 10 Paper tray (B) 11 Cover (E, H) 12 Edge guide 13 Paper cassette 1, 2, 3, 4 (C1, C2, C3, C4) 14 Front cover (A)
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15 Face down tray (G)
1 Document cover 2 Scanner glass 3 Cover 4 Optional Wireless LAN interface USB port 5 Service USB port 6 External interface USB port 7 Cleaning stick
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8 Document holder 9 Maintenance box 10 Ink cartridge 11 Cleaning cloth holder (recommended location) 12 Cleaning cloth Parent topic: Product Parts Locations
Product Parts – Back
Certain parts are labeled with a letter and number code.
1 Additional interface slot 24

2 USB port 3 LAN port 4 AC inlet Note: If you are using a USB connection, make sure you insert the cable in the correct orientation.
Extended Interface Board
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1 LAN 2 EXT. port 3 LINE1 port 4 LINE2 port 5 LINE3 port Parent topic: Product Parts Locations
Product Parts – Options
Certain parts are labeled with a letter and number code.
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Staple finisher
1 Staple finisher 2 Booklet tray 3 Finisher tray 4 Output tray (for received faxes) 5 Operation panel for manual stapling 6 Top output tray 7 Punch waste box (for use with optional hole punch unit) 8 Staple cartridge for flat stapling 9 Staple cartridge for saddle stitching
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Inner finisher
1 Inner finisher 2 Finisher tray 3 Hole punch unit (additional option) 4 Punch waste tray (for use with optional hole punch unit) 5 Staple cartridge for flat stitching
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Other optional items
1 Inner tray 2 Authentication device table 3 High capacity tray 4 Stabilizer 5 Caster table 6 Optional dual cassette 7 Paper cassette lock Parent topic: Product Parts Locations
Optional Accessories and Replacement Parts
You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
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Note: Availability of accessories varies by country.
Option or part Replacement maintenance box Paper cassette lock Optional dual cassette Cabinet High-capacity tray Inner tray Inner finisher
2/3 Hole punch kit for inner finisher 2/4 Hole punch kit for inner finisher Staple finisher
Saddle unit 2/3 Hole punch kit for staple/booklet finisher 2/4 Hole punch kit for staple/booklet finisher Staple cartridge for staple finisher Staple cartridge for booklet/inner finisher Wireless LAN interface Optional Super G3 fax board Optional Ethernet board Authentication device table Hard drive for mirroring OCR expansion board/license
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Part number C12C937181 C12C936771 C12C936871 C12CFM70390 C12C936911 C12C936781 C12C936961 C12C937421 C12C936981 C12C936971 C12C936751 C12C937401 C12C937881 C12C938001 C12C936821 C12C936811 C12C935401 C12C937001 C12C936861 C12C935251 C12C934471 C12C937381 C12C936791 C12C936801 (board) EDS0200001 (license)

Option or part Print Sets feature license Red Erase feature license IP Fax license

Part number EDS0100001 EDS0100002 EDS0300001

Must be installed by an Epson authorized reseller or technician.
Parent topic: Product Parts Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Guide to the Home Screen Entering Characters on the LCD Screen Selecting the Date and Time Selecting Your Country or Region Changing LCD Screen Language Adjusting Control Panel Sounds Turning Off the Operation Time Out Setting Adjusting the Screen Brightness Checking the Print Counter Using Presets
Parent topic: Product Basics

Control Panel Buttons and Lights

1 LCD screen

fax reception light

3 error light

data light

power button and light

Note: If the LCD screen is dark, touch the screen to wake the product from sleep mode.

Status Icon Information Parent topic: Using the Control Panel Related tasks Changing the Sleep Timer Settings Updating Firmware Using Web Config Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Press the

icon to view or change the current network settings.

Icons
or Job/Status

Description Displays the Job Status, Printer Status, Power Consumption and Consumables/Others screens.
No Ethernet connection.

An Ethernet connection is established.

No Wi-Fi connection.

A Wi-Fi network error has occurred or the product is searching for a connection.

A Wi-Fi connection is established. The number of bars indicates the connection’s signal strength. No Wi-Fi Direct connection.
A Wi-Fi Direct connection is established.
The Mute setting is enabled. The product does not make any sound when you press buttons or select icons on the control panel. Select this icon to change the setting. Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Select this icon to change the setting. Quiet Mode is disabled. Select this icon to change the setting.
Enables sleep mode and turns off the LCD screen.
Displays the help screen with how-to and troubleshooting topics. Displays the Fax Data Information screen (models with optional fax board installed).
Enters job interruption mode. Select again to turn this mode off. Displays the Paper Setting screen.
Displays additional information or instructions, such as loading paper or placing a document.

Icons

Description The indicated setting has changed.
There is a problem with the indicated setting. Select the icon to resolve the problem.
Access to the product’s functions are restricted to authorized users. Select the icon to log in using a user name and password. Contact your administrator if you do not know the login information. Access to the product’s functions are restricted to authorized users and a user is currently logged in. Select the icon to log out of the current user account. A firmware update is available.

Parent topic: Control Panel Buttons and Lights
Guide to the Home Screen

1 Title of the currently displayed screen 2 Status icons
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3 Menus (depending on installed options and settings, menus may be displayed in a different order or unavailable) · Copy: Allows you to copy documents · Scan: Allows you to scan documents and save them to various locations · Fax: Allows you to send faxes (if the optional fax board is installed) · Presets: Allows you to register frequently used settings for copying, scanning, or faxing · Memory Device: Allows you to print TIFF, JPG, or PDF data from a USB flash drive · Storage: Allows you to store data to the built-in hard drive and view, print, or save it · Fax Box: Allows you to store received faxes, documents to be sent, or documents for polling faxes · Print Stored Documents: Allows you to temporarily save jobs sent from the printer driver before printing them. You can print a password-protected job or test a print before printing multiple copies. · Quick Dial: Allows you to quickly send faxes to assigned contacts · Settings: Allows you to make settings for maintenance, printer settings, administration, and other operations · Auto Cleaning: Displays options to improve print quality and maintenance functions · Useful Features: Introduces useful functions
4 Displays the status of print jobs and the printer, including unread faxes, interrupted jobs, paper settings, and other information. Select Job/Status to display a list of current and pending print jobs.
5 Returns you to the home screen
Parent topic: Using the Control Panel Related topics Copying Scanning Faxing
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Entering Characters on the LCD Screen
Follow these guidelines to enter characters on the LCD screen for passwords and other settings.
1 To move the cursor, select the left or right arrows. 2 When you are finished, select OK. 3 To delete the previous character, select Back Space. 4 Displays the current and maximum character count 5 To change the case of letters, select Shift. 6 To enter a space, select Space. 7 To enter a frequently used domain name or URL, select Domain Name and select it from the list. Parent topic: Using the Control Panel
Selecting the Date and Time
Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
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Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings

Basic Settings > Date/Time Settings. 3. Select Daylight Saving Time. 4. Select the setting that applies to your area:
· Winter: it is winter or your region does not use Daylight Saving Time (DST) · Summer: it is spring or summer and your region uses Daylight Saving Time (DST)
Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.
5. Select Date/Time. 6. Select the date format you want to use. 7. Use the on-screen keypad to enter the current date and select OK. 8. Select the time format you want to use. 9. Use the on-screen keypad to enter the current time and select OK. Parent topic: Using the Control Panel
Selecting Your Country or Region
Before using your product, select the country or region in which you are using your product.
Note: You must have the optional fax board installed to see this setting. If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings Basic Settings > Country/Region. 3. Scroll up or down, if necessary, and select your country or region.
You see a confirmation screen.
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4. If the setting is correct, select Yes. (If not, select No and retry.) Parent topic: Using the Control Panel
Changing LCD Screen Language
You can change the language used on the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings

Basic Settings > Language. 3. Select a language. Parent topic: Using the Control Panel
Adjusting Control Panel Sounds
You can adjust the sound level heard when you press buttons on the control panel.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings Basic Settings > Sounds. 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds.

Note: You can also select the 5. Select Button Press.

icon on the home screen to adjust sounds.

6. Select to decrease or to increase the sound and select OK when you are finished. 7. Select the back arrow to exit.
Note: You can also adjust the Sound Type and the sound level for various product functions.

Parent topic: Using the Control Panel
Turning Off the Operation Time Out Setting
The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings

Basic Settings > Operation Time Out . 3. Set Operation Time Out to Off. Parent topic: Using the Control Panel
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. 3. Select the or + icons to decrease or increase the brightness. 4. Select OK to exit. Parent topic: Using the Control Panel
Checking the Print Counter
You can check the total number of prints, black-and-white prints, and color prints that have been printed. 1. Press the home button, if necessary. 2. Select Settings > Print Counter. 3. Select Print Sheet if you want to print out the counter results. 4. Press the home button to exit. Parent topic: Using the Control Panel
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Using Presets
You can save frequently used copy, fax (models equipped with the optional fax board), and scan settings as presets. This lets you easily reuse them whenever necessary.
Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Presets. 3. Select Add New.
Note: You can save up to 50 presets.
4. Select the function for which you want to set up a preset, such as Copy. 5. Select the settings you want to save and select Save. 6. Select the Name field. 7. Use the on-screen keyboard to enter a name for the preset and select OK. 8. When you are done confirming the settings, select OK. When you copy, fax (models with optional fax board installed), or scan, you can use the preset by selecting the icon and selecting your preset name from the list. Parent topic: Using the Control Panel
Checking for Software Updates
It’s a good idea to check Epson’s support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product.
Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.
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· Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: · Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right- clicking . · On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.
· OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
· macOS 10.12.x to 14.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Product Basics
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic: Product Basics
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings

Basic Settings > Sleep Timer.
Note: Enter the administrator password, if necessary.
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3. Do one of the following: · Select the or + icon to decrease or increase the number of minutes. · Select the number of minutes on the LCD screen, select the number of minutes from the onscreen keypad, and select OK.
4. Select OK. Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary. 2. Select Settings > General Settings

Basic Settings > Power Off Timer. 3. Select a time period between 30minutes and 12h (12 hours). Parent topic: Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Print from anywhere with these Epson Connect solutions: · Epson Email Print · Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services
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Using Epson Email Print Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics Related topics Wi-Fi or Wired Networking
Setting Up Epson Connect Services
If you did not activate your product’s email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Web Service Settings > Epson Connect Services. 3. Select Register. 4. Follow the instructions on the screen to activate your product’s email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking
Using Epson Email Print
With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product’s unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically. 1. Connect your product to your network. See the link below. 2. If you did not already set up Email Print when you installed your product software, see the link below
to use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S.), epson.ca/connect (Canada), or latin.epson.com/connect (Latin America) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product’s Email Print address.
Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product’s email, adjust print settings, and set up other Epson Connect services.
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Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product’s email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson product during Remote Print setup. 6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer
application and choose the Remote Print option for your Epson product. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
Using Epson Scan to Cloud
The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account. 1. Connect your Epson product to your network. See the link below.
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2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product’s email address and password.
3. Visit epsonconnect.com to sign into your account with the email address and password you selected.
4. Select your product, select Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your
Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
Using the Epson Smart Panel Mobile App
Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status.
Note: App features may vary depending on your Epson product.
1. Visit epson.com/connect (U.S.), epson.ca/connect (Canada), or latin.epson.com/connect (Latin America) to learn more about Epson Smart Panel and check the compatibility of your mobile device.
2. Download Epson Smart Panel from the Apple App Store or Google Play. 3. Do one of the following:
· If your Epson product is already connected to a wireless network, connect your mobile device to the same network. Then open Epson Smart Panel and select your Epson product, if necessary.
· If your Epson product is not connected to a wireless network, connect your mobile device to the network you want to use, then open Epson Smart Panel and follow the instructions to set up your Epson product.
Now you are ready to control your Epson product with your mobile device.
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Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.
Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product. Note: For details, see the AirPrint page on the Apple website. Parent topic: Product Basics Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking
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Android Printing Using the Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Note: Operations may differ depending on the device.
1. Connect your Epson product to your wireless network. See the link below. 2. On your Android device, download the Epson Print Enabler plug-in from Google Play. 3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
Using the Mopria Print Service
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada). Some Amazon Fire tablets also use the Mopria Print Service.
1. Connect your Epson product to your wireless network. See the link below. 2. On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
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3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary.
4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking
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Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:
· Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.
· Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.
· Change the default administrator password on your product
If your product has the option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
Related tasks Accessing the Web Config Utility
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Changing the Administrator Password in Web Config
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the wireless router or access point) Selecting Wireless Network Settings from the Control Panel Parent topic: Wi-Fi or Wired Networking
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Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup.

Note: This feature requires the optional wireless LAN interface.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.

1. Press the home button, if necessary.

2. Select the

icon.

3. Select Router.

4. Select Start Setup or Change.

5. Select Wi-Fi Setup.

6. Select Wi-Fi Setup Wizard.

7. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the on-screen keyboard to enter your network name.

8. Select the Enter Password field and enter your wireless password using the on-screen keyboard.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.

· To move the cursor, press the left or right arrows. · To change the case of letters, select Shift. · To delete the previous character, select Back Space. · To enter a space, select Space. 9. Select OK when you finish entering your password. 10. Confirm the displayed network settings and select Start Setup to save them. A message appears when setup is complete.

11. If setup was unsuccessful, select Print Check Report to print a network setup report, or select Reenter to try again.
12. Press the home button to exit.

You see the

icon on the LCD screen and should be able to connect to your product directly

from your computer or device, and then print. If you are printing from a computer, make sure you

installed the network software from the Epson website.

Note: If you don’t see the

icon, you may have selected the wrong network name or entered the

password incorrectly. Repeat these steps to try again.

Parent topic: Wi-Fi Infrastructure Mode Setup

Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.

Note: This feature requires the optional wireless LAN interface.

1 Epson product 2 Computer with a wireless interface
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3 Other wireless device

Note: The product normally uses W52 (36ch) as the channel when connecting to Wi-Fi Direct (Simple AP). Since the channel for wireless LAN (Wi-Fi) connection is selected automatically, the channel used may differ when used at the same time as a Wi-Fi Direct connection. Sending data to the printer may be delayed if the channels are different. If it does not interfere with use, connect to the SSID in the 2.4 GHz band. In the 2.4 GHz frequency band, the channels used will match. When setting the wireless LAN to 5 GHz, we recommend disabling Wi-Fi Direct.
Enabling Wi-Fi Direct Mode Modifying the Wi-Fi Direct Network Name or Password Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point.
Note: This feature requires the optional wireless LAN interface.
Note: This product normally uses W52 (36ch) as the channel when connecting to Wi-Fi Direct (Simple AP). Since the channel for wireless LAN (Wi-Fi) connection is selected automatically, the channel used may differ when used at the same time as a Wi-Fi Direct connection. Sending data to the printer may be delayed if the channels are different. If it does not interfere with use, connect to the SSID in the 2.4 GHz band. In the 2.4 GHz frequency band,the channels used will match. When setting the wireless LAN to 5 GHz, we recommend disabling Wi-Fi Direct.
1. Press the home button, if necessary.

2. Press the

icon.

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Do one of the following:

· For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the product information, then

open the Epson Smart Panel app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.
· For Android devices, select Android. Open the Epson Smart Panel app on your device and follow the on-screen instructions. Select Complete on the LCD screen.
· For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, and enter the password shown. Select Next on the LCD screen to verify the product information, then open the Epson Smart Panel app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.

Note: If you want to change the network name or password, or disable Wi-Fi Direct, select Change.

6. When you are finished, the Network Connection Settings screen returns. You should see the number of connected devices (for example, 1/8).
7. Select the back arrow to return to the home screen.

The

Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled

on the product.

Parent topic: Wi-Fi Direct Mode Setup

Related tasks Using the Epson Smart Panel Mobile App

Modifying the Wi-Fi Direct Network Name or Password
You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi Direct network.
1. Press the home button, if necessary.

2. Select the

icon.

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Select Change.

6. Do one of the following:

· To change the Wi-Fi Direct network name, select Change Network Name, and select Yes. Select Change, then use the on-screen keyboard to enter the new network name.

· To change the Wi-Fi Direct password, select Change Password, then select Yes. Use the onscreen keyboard to enter your new Wi-Fi Direct password.
Note: Your password must be at least 8 and no more than 22 characters long.
Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the network name or password.
7. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown.
Note: Make a note of the SSID and password that appear.
8. Press the home button to return to the home screen. Computers and wireless devices can now access the product using the new network name and password.
Parent topic: Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the device’s software. Check your network product documentation for details.
Using WPS to Connect to a Network Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.
Note: This feature requires the optional wireless LAN interface.
1. Press the home button, if necessary.
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2. Select the

icon.

3. Select Router.

4. Select Start Setup or Change.

5. Select Wi-Fi Setup.

6. Select Push Button Setup (WPS).

7. Follow the instructions on the LCD screen to complete WPS setup.

Note: You must complete the on-screen instructions and select Start Setup within two minutes.

8. Press the home button to exit.

You see the

icon on the LCD screen and should be able to connect to your product directly

from your computer or device, and then print. If you are printing from a computer, make sure you

installed the network software from the Epson website.

Note: If you don’t see the

icon, repeat these steps to try again.

Parent topic: Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Network Settings

Network Status > Print Status Sheet. 3. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking

Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your product on a network.

1. Press the home button, if necessary. 2. Select Settings > General Settings

Network Settings > Connection Check.
The product checks the network connection and displays the result. 3. Select Yes to print a network connection report.
Note: Select No or Close to return to the Network Settings menu without printing a report. 4. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report.
1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product.
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Error Codes and Messages

Error code and message
E-1
Confirm that the network cable is connected and network devices such as a hub, router, or access point are turned on.

Solution
Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and your product.
If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.

Error code and message

Solution

E-2, E-3, or E-7

Check the following:

No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.
No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.
Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.

· Make sure your router or access point is turned on and is correctly connected to your computer or network device.
· Turn off the router or access point, wait about 10 seconds, and turn it on again.
· Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
· Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only ASCII characters and symbols, or your product cannot display the SSID correctly.
· If you are trying to connect using the WPS push button method, make sure your router or access point supports it.

· If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.

· If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.

· If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method, or your network was set up using a non-WPS push button method, try downloading and installing your product software again.

Error code and message

Solution

E-5
Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode, and contact the network administrator for assistance.

If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product’s network settings.
· WEP-64 bit (40 bit)

· WEP-128 bit (104 bit)

· WPA PSK (TKIP/AES); also known as WPA Personal

· WPA2 PSK (TKIP/AES); also known as WPA2 Personal

· WPA (TKIP/AES)

· WPA2 (TKIP/AES)

· WPA3-SAE (AES)

· WPA2/WPA3-Enterprise

E-6

If your router or access point has MAC address filtering

MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the

enabled, register your product’s MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions.

router/access point or contact your network If your router or access point is using shared

administrator for assistance.

authentication with WEP security, confirm that you are

using the correct authentication key and index.

If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.

E-8
Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.

If your product’s Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility.
You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.

Error code and message

Solution

E-9

Make sure your computer or network device are turned

Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact

on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product.

your network administrator for assistance. If you still cannot connect to your product, turn off your

router or access point, wait about 10 seconds, and turn it

on again. Download and install your product software

again to reset your network settings.

E-10
Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

Make sure other devices on the network are turned on and do the following:
· If your product’s Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.

· If DHCP is enabled, set your product’s Obtain IP Address setting to Auto. If you want to use the DHCPassigned address as a static address, set the Obtain IP Address setting to Manual, enter the product’s IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.

If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.

E-11
Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

If you set your product’s TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.

Error code and message

Solution

E-12

Make sure other devices on the network are turned on and

Confirm the following:

do the following:

-Entered security key/password is correct

· Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them

-Index of the security key/password is set to manually.

the first number

· Confirm that the subnet mask and default gateway

-IP address, subnet mask, or default

addresses for other devices are the same.

gateway setup is correct

· Make sure the IP address does not conflict with other

Contact your network administrator for

devices.

assistance.

If you still cannot connect to your product, do the

following:

· Turn off your router or access point, wait about 10 seconds, and turn it on again.

· Download and install your product software again to reset your network settings.

· If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

E-13

Make sure your router, access point, and/or hub are

Confirm the following:

turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this

-Entered security key/password is correct may cause your product’s network settings to differ from

-Index of the security key/password is set to the manually set up devices.

the first number

If you still cannot connect to your product, do the

-Connection and network setup of the PC following:

or other device is correct

· Turn off your router or access point, wait about 10

Contact your network administrator for

seconds, and turn it on again.

assistance.

· Download and install your product software again to

reset your network settings.

· If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

Network Environment Messages

Message

Solution

The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.

Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.

*No more devices can be connected.

You can connect up to 8 computers or other devices to

Disconnect one of the connected devices if your product using a Wi-Fi Direct (Simple AP) connection.

you want to add another one.

If you want to add another device, disconnect an existing

connected device first.

The same SSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer.

Change the Wi-Fi Direct SSID. You can change the network name after “DIRECT- XX-“. The custom name must be 22 characters or less.

Parent topic: Printing a Network Connection Report

Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Before enabling Epson Universal Print Driver (PCL) or PostScript printing on your product, make sure you have installed the software from the Epson website. To download the Epson Universal Print Driver or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Installing the Epson Universal Print Driver – Windows Installing the PostScript (PS3) Printer Software – Windows Installing the PostScript (PS3) Printer Software – Mac Selecting PDL (Page Description Language) Settings Selecting Printer Language and Interface Settings Printing a PCL or PS3 (PostScript) Status Sheet
Installing the Epson Universal Print Driver – Windows
The Epson Universal Print Driver supports multiple printer languages, such as PCL and ESC/P-R, and can be installed on a Windows computer. Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software. Depending on your model, not all printer languages may be supported. 1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S),
epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software.
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3. Follow the on-screen instructions until you see this screen:
4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leave this option deselected to set the printer language to ESC/PR. (You can change this setting later as needed.)
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After the software finishes searching for products, you see a screen like this:
5. Do one of the following: · If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. · If you are installing more than one product, select Add found printers and go to step 9. Note: You can customize and filter your product search results by clicking Display Settings. 66

6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically.
7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer.
8. Click OK, then skip the remaining steps. 9. If you are installing more than one product, select the products from the Found Printers list and click
Add to Printer Folder.
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The selected products appear in the lower section of the screen. 10. Select the checkbox next to the product you want to make your default printer, if necessary. 11. Click OK. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Installing the PostScript (PS3) Printer Software – Windows
If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software.
1. To download the Drivers and Utilities Combo Package – PS3 PostScript file, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product.
2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Installing the PostScript (PS3) Printer Software – Mac
If you did not install the standard Epson printer software, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software.
1. To download the Drivers and Utilities Combo Package – PS3 PostScript file, visit epson.com/support (U.S), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product.
2. After downloading the installer file, double-click the downloaded file to install the software.
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3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Selecting PDL (Page Description Language) Settings
You can select settings for PCL and PostScript printing using the control panel on the product.

Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.

1. Press the home button, if necessary. 2. Select Settings > General Settings

Printer Settings > PDL Print Configuration. 3. Select the PDL print configuration options you want to use from the available menus. 4. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing
PDL Print Configuration Options
Select the PDL Print Configuration options you want to use for PCL or PostScript printing.

PDL Print Configuration Available

option

settings

Common Settings

Paper Size

Various sizes

Paper Type

Various paper types

Description
Sets the default paper size for PCL or PostScript printing Sets the default paper type for PCL or PostScript printing

PDL Print Configuration Available

option

settings

Orientation

Portrait

Landscape

Quality

Draft

Standard

Ink Save Mode

Off

Print Order

Last Page on Top

First Page on Top

Number of Copies

1 to 999

Binding Margin

Left Edge

Top Edge

Auto Paper Ejection Off

2-Sided Printing

Off

PCL Menu

Font Source

Resident

Download

Font Number

0 to 65535

Pitch

0.44 to 99.99 cpi

Height

4.00 to 999.75 pt

Description
Sets the default orientation for PCL or PostScript printing Sets the quality for PCL or PostScript printing
Saves ink by reducing print density
Starts printing from the first page of a file
Starts printing from the last page of a file
Selects the number of copies to print Specifies the binding edge for double- sided documents
Ejects paper automatically when printing is stopped during a print job Selects duplex printing
Uses a font preinstalled on the printer Uses a font you have downloaded Selects the default font number for the default font source Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings) Selects the default font height if the font is scalable and proportional (availability depends on font source and number settings)

PDL Print Configuration Available

option

settings

Symbol Set

Various

Form

5 to 128 lines

CR Function LF Function Paper Source Assign

CR CR+LF LF CR+LF 4

PS Menu Error Sheet
Coloration
Binary

Off On Color Mono Off On

Description
Selects the default symbol set. If the selected font is not available for the selected symbol set, the font source and number are replaced with IBM-US (the default setting). Sets the number of lines for the selected paper size and orientation. Changes the line spacing (VMI) stored in the printer. Later changes in page size or orientation cause changes in the Form value based on the stored VMI. Selects the line feed command when printing with a driver from a specific operating system
Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command compatible with HP LaserJet 4000, 5000, and 8000 Makes the paper source select command compatible with HP LaserJet 5S
Prints a sheet showing the status when errors occur during PostScript or PDF printing
Selects the color mode for PostScript printing
Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII.

PDL Print Configuration Available

option

settings

PDF Page Size

Various sizes

Description
Selects the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size of the first page.

Parent topic: Selecting PDL (Page Description Language) Settings
Selecting Printer Language and Interface Settings
You can select printer language and interface settings using the control panel on the product.

Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.

1. Press the home button, if necessary. 2. Select Settings > General Settings

Printer Settings > Printing Language. 3. Select the printing language and interface options for your connection type. 4. When you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Printing Language and Interface Options
Select the printing language and interface options you want to use. Main Printer Settings menu

Option

Available settings

PC Connection via USB Enable

Disable

Description
Select whether to allow USB communication with the product

Option

Available settings

USB I/F Timeout Setting 0, or 5 to 300 seconds

Memory Device

Enable Disable

Description
Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. If you do not want USB communication to timeout, enter 0.
Select whether to allow the product to access an inserted memory device. When disabled, the product can neither read or print data from the device, nor save data to the device.

Printing Language menu

Option
USB Network Additional Network (only available with the optional LAN interface)

Available settings Auto PCL PS PDF ESC/Page

Description Select the language for the USB or network interface

Parent topic: Selecting Printer Language and Interface Settings
Printing a PCL or PS3 (PostScript) Status Sheet
You can print a PCL or PS3 (PostScript) status sheet to confirm the current font information. 1. Press the home button, if necessary. 2. Select Settings > Printer Status/Print > Print Status Sheet. 3. Select PS Font List or PCL Font List. 4. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Loading Paper
Before you print, load paper for the type of printing you will do.
Note: Load only plain paper when printing with the PCL or PostScript (PS3) printer software.
Loading Paper in the Cassettes and Paper Tray Using the Optional Paper Cassette Lock Paper Loading Capacity Double-sided Printing Compatible Epson Papers (U.S. and Canada) Compatible Epson Papers (Latin America) Paper or Media Type Settings – Printing Software Selecting the Paper Settings for Each Source – Control Panel Selecting Default Paper Settings – Administrator
Loading Paper in the Cassettes and Paper Tray
You can load paper up to 11 × 17 inches (279 × 432 mm) or A3 (11.7 × 16.5 inches [297 × 420 mm]) in the paper cassettes and 12 × 18 inches (305 × 457 mm) in the paper tray. The paper tray can accommodate user-defined paper sizes from 2.2 × 5.5 inches (55 × 140 mm) to 11.7 × 47.2 inches (297 × 1200 mm) for single-sided printing. The paper tray can accommodate user-defined paper sizes from to 5.5 × 7.2 inches (139.7 × 182 mm) to 11.7 × 17 inches (297 × 431.8 mm) for double-sided printing. You can view instructions on how to load paper in the cassettes or paper tray on the control panel.
Note: If you cannot smoothly open or close the paper tray, make sure to hold the center of the paper tray when extending or retracting it.
1. Select the icon on the LCD screen. 2. Select How to > Load paper. 3. Select one of the options. 4. Select How To. 5. Select the icon to scroll through the paper loading instructions.
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6. If necessary, select Close and then select the icon and select the size and type of paper you loaded on the LCD screen.
Note: If the Paper Size Auto Detect setting is enabled, your product will automatically detect the size of the paper you loaded. To select a user- defined paper size, disable the Paper Size Auto Detect setting.
Always follow these paper loading guidelines: · Load only the recommended number of sheets. · Load the printable side face up. · Load letterhead or pre- printed paper top edge first. · Do not load paper above the arrow mark inside the edge guides. · Insert and remove paper cassettes slowly. · Load pre- punched paper with the punched side toward you. Loading pre-punched paper in an
incorrect direction can cause paper jams or smears inside the product. Make sure the Prepunched setting is set to On in the product’s paper settings. · Check the paper package for any additional loading instructions.
Caution: Do not use the following papers; they may cause paper jams, smears on the printout, or damage to the printer. · Papers that are wavy or damp · Papers that have not dried after printing on one side · Papers that are wadded or curled · Papers that are torn, cut, or folded · Papers that are too thick or thin · Preprinted papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers · Papers that are perforated · Papers that have stickers · Papers held together with tape, staples, or paper clips · Envelopes with adhesive surfaces or windows
Paper Loading Orientation
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Parent topic: Loading Paper
Paper Loading Orientation
When loading non-standard papers into the product, use the following guidelines: Envelopes · Paper tray: Load envelopes into the paper tray with the short edge first and the printable side facing
down. Align the edge guides with the edges of the envelopes. You can load up to 10 envelopes at once.
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· Paper cassette: Load envelopes into the paper cassette with the printable side facing up. Align the edge guides with the edges of the envelopes. You can load up to 30 envelopes at once.
Pre-punched paper Set your margins so you do not print over the holes in the paper. You cannot print in the area 0.67 inches (17 mm) from the pre-punched edge of the paper.
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Note: Make sure you enable the Prepunched setting on the paper settings screen on the control panel. You may have to select the icon to display the settings screen. · Paper tray: Load pre-punched paper into the paper tray with the holes facing the front of the product
and the printable side facing down. Align the edge guides with the edges of the envelopes.
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· Paper cassette: Load pre-punched paper into the paper tray with the holes facing the front of the product and the printable side facing up.
Pre-printed paper (single-sided printing)
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Note: Make sure you enable the Preprinted setting on the paper settings screen on the control panel. You may have to select the icon to display the settings screen. · Paper tray: When printing on only one side of the paper, load pre- printed paper into the paper tray
with the printable side facing down. Align the edge guides with the edges of the paper.
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· Paper cassette: When printing on only one side of the paper, load pre- printed paper into the paper cassette with the printable side facing up. Align the edge guides with the edges of the paper.
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Pre-printed paper (double-sided printing) · Paper tray: When printing on both sides of pre-printed paper, load the paper into the paper tray with
the first page to be printed facing up. Align the edge guides with the edges of the paper.
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· Paper cassette: When printing on both sides of pre-printed paper, load the paper into the paper cassette with the first page to be printed facing down. Align the edge guides with the edges of the paper.
Long paper When loading long paper, load a single sheet in the paper tray. Set the Paper Size Auto Detect setting to Off and select User-Defined as the paper size. · If paper falls from the face-down tray, prepare a box or similar receptacle to make sure the paper does
not touch the floor. · Do not touch the paper as it is being ejected. This could injure your hand or cause print quality to
decline.
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· When loading long paper, be careful not to cut your hands on the edges of the paper while holding it.
Parent topic: Loading Paper in the Cassettes and Paper Tray
Using the Optional Paper Cassette Lock
You can use the optional paper cassette lock to keep the paper cassettes locked. You will need a padlock that can fit through the hole in the paper cassette lock. Make sure you keep the key in a safe place. Note: If you also want to lock the optional dual cassette, you will need a second paper cassette lock and padlock. You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
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1. Remove the seals from the paper cassettes. 2. Insert the paper cassette lock into the slots.
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3. Press the latch on top of the paper cassette lock and align the holes.
Note: To unlock the paper cassette, insert the key all the way into the lock and pull out the lock. 4. Insert the padlock through the holes and lock it.
Parent topic: Loading Paper 86

Related references Optional Accessories and Replacement Parts

Paper Loading Capacity
Paper Cassettes
The table below shows the paper cassette capacity for paper in the following sizes unless noted otherwise:
· Letter (8.5 × 11 inches [216 × 279 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm])
· A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm])
· B6 (5 × 7.2 inches [128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4 (13.9 × 9.84 inches [353 × 250 mm])
· Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
· 8.5 × 13 inches (216 × 330 mm), 11 × 17 inches (279 × 432 mm)
· User-defined (3.3 × 5.5 inches to 11.7 × 17 inches [85 × 140 mm to 297 × 431.8 mm])

Paper type

Loading capacity

Plain paper Pre-printed paper

Up to the line indicated by the triangle symbol on the edge guide (500 sheets)

Letterhead paper

Colored paper

Recycled paper

High quality pl

References

Read User Manual Online (PDF format)

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Download This Manual (PDF format)

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EPSON AM-C4000 Color Multifunction Printer User Guide

AM-C4000 Color Multifunction Printer

Product Information

Specifications

Product Usage Instructions

Section 3 – Using AirPrint

Section 4 – Selecting Paper Settings for Each Source – Control

Section 5 – Placing Originals on the Product

Placing Originals on the Scanner Glass

Placing Originals in the Automatic Document Feeder

Section 6 – Checking Print Status – Mac

Section 7 – Scanning Special Projects

Section 8 – Sending Faxes

FAQ

Q: Can I print from my Android device?

Q: How can I synchronize printer settings on Windows?

Q: Can I scan to a SharePoint Server or Cloud Service?

Q: How can I edit or delete a contact group?

Q: Can I send IP faxes using the control panel?

References

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Epson User Manuals

Related Manuals