Hanwha Vision PNO-A9311R Series 4K AI IR Bullet Camera User Manual

: June 15, 2024
: Hanwha Vision

Table of Contents

Hanwha Vision PNO-A9311R Series 4K AI IR Bullet Camera
Warranty
SAFETY INFORMATION
COMPONENT
INSTALLATION
Korean
Connect to WiFi
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Hanwha Vision PNO-A9311R Series 4K AI IR Bullet Camera

Important
Please check ‘Manuals’ from our website, before connecting to the Supply, https://www.hanwhavision.com/en/download-data/

Warranty

Please check “Product warranty information” from our website. https://www.hanwhavision.com/en/support/warranty/ We recommend to use the officially compatible VMS version or latest Hanwha NVR version when integrating with VMS or Hanwha NVR. The Risk Group 1 of a LEDs include in the equipment, so should be attached RG1 warning label at the end-product.

Hanwha Vision cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Hanwha Vision’s devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in the European Union and other European countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Correct disposal of batteries in this product

(Applicable in the European Union and other European countries with separate battery return systems.) This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

SAFETY INFORMATION

COMPONENT

INSTALLATION

Korean

Setting a password

When accessing the product for the first time, you must register a login password.

The new password must be at least 8 characters and 9 characters long. The following are English upper/lowercase letters, numbers, and special characters. You must use at least 3 of the following: 10 characters In the above cases, two or more types must be used. (up to 64 characters supported)
Available special characters: ~`!@#$%^&*( )_- +={ }[ ]|\;:‘“<>.,?/
Spaces cannot be used when setting a password. doesn’t exist.
Repeat the same characters to strengthen security Use or sequential keyboard layout Do not use it as a password Recommended.
If you lose your password, the camera will Press the [RESET] button to initialize the product. Because you have to, be sure to take notes or I hope you remember.

Log in

Every time you access the camera, a login window appears. You must enter the set username and password to access the camera. You can access it.

Enter “admin” in the field.
Enter the password you set in the field.
Click the [Login] button.

Connect to WiFi

camera settings

a Micro USB terminal with OTG adapter (5 pin) and WiFi Connect the dongle.

Smartphone settings

Wisenet Installation application. Install it.
Turn on the WiFi and select the camera’s SSID.
Open the Wisenet Installation application. Run it.
When you log in to the camera, the video is connected.
- When you first connect, the video will run without logging in.
Watch the video on your smartphone and adjust the camera’s angle of view. You can adjust it.

Be sure to know before requesting service

When requesting service for the following matters, it may be treated as a paid service.

Customer precautions

Please check the security system and product regularly (daily) for any abnormalities before use.
This product is an auxiliary surveillance device that protects against material/human damage caused by theft (property damage), fire, natural disaster, etc. The manufacturer is not responsible for this.
A/S is only available for our products (single items). Defects due to installation problems must be handled by a professional installation company or maintenance company.
Functions not included in the product user manual or incorrectly described in third-party shopping malls, etc. are handled by our company. We are not responsible.
Important data stored in the product may be lost during service. Therefore, before requesting service, be sure to Please make a backup. We are not responsible for any loss during the repair process.

When service is requested through product usage instructions

When requesting services such as signal check, power check, network environment problem, etc. according to the usage environment
When requesting installation or explanation of other equipment related to the product

When service is requested for simple disassembly, simple adjustment, S/W upgrade, etc.

If a problem occurs due to foreign substances entering the product
When handling the product without simply adjusting or disassembling it.
When requesting a S/W upgrade that is not a cause of product failure

Other cases

In case of malfunction due to neglect of management of consumables (recording media, etc.) used in the product or when requesting service for usage instructions (For usage instructions and service requests for consumables issues, please contact the relevant company)
In case of malfunction due to use of poor-quality recording media or when requesting service for usage instructions
If a problem occurs because the product is used or installed in an abnormal environment
- If you receive the above type of service, a small fee may be charged, so please check before applying for the service.

We recommend that you receive better quality service through a professional counselor (☎1588-5772).

When selling a product, please be sure to fill in the blank information.

When receiving service
Even if the product appears to be malfunctioning, be sure to read the user manual one more time before requesting service. You may judge it to be a malfunction because you do not know how to use it, so simply check the handling instructions and precautions in the user manual. There are cases where it can be resolved.

How do I request service?
When making a request, please inform us exactly of the fault condition. At this time, if you present the warranty together with it, repairs will be classified into paid and free repairs depending on what is written in the warranty.

6, Pangyo-ro 319beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do (701 Sampyeong- dong) Sales TEL 070-7147-8771~9 A/S and technical inquiries 1588-5772

Busan Sales Office TEL 051-796-3216
Daegu Sales Office TEL 053-742-3098
Gwangju Sales Office TEL 062-941-9559
Daejeon Sales Office TEL 042-489-9840

Failures due to the following are excluded from the warranty and may not be repairable or may be charged.

Failure due to the installer’s negligence or the user’s careless handling
When connecting a power source other than the rated power source
When disassembled or repaired at the user’s discretion
Malfunction caused by natural disasters (lightning, earthquake, fire, flood, tsunami, etc.)
When replacing or adding consumables (HDD/SSD, SD card, adapter, FAN, etc.)