Dimplex RLG25 Revillusion Plug-In Log Set Owner’s Manual
- June 15, 2024
- Dimplex
Table of Contents
Dimplex RLG25 Revillusion Plug-In Log Set
Conventions used in this manual:
NOTE
Procedures and techniques that are considered important enough to
emphasize.
CAUTION
Procedures and techniques which, if not carefully followed, will result in
damage to the equipment.
WARNING
Procedures and techniques which, if not carefully followed, will expose the
user to the risk of fire, serious injury, or death.
Welcome
Thank you for purchasing a Revillusion® Log Set by Dimplex. Please use our convenient online registration page to record your model and serial numbers for future reference at:
CAUTION
Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock
or fire hazard and will void the warranty.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information? Product Under Manufacturer’s Warranty?
Contact us at:www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
To better serve you, please have your model and serial numbers ready or register your product online before calling (see above).
IMPORTANT INSTRUCTIONS
Basic Precautions
When using any electrical appliance, basic precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons.
These precautions include:
-
Read all instructions before using the log set.
DANGER : High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of the log set. -
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the log set is left operating and unattended.
-
Always unplug the log set when it is not in use.
-
Do not operate the log set with a damaged cord or plug or after the log set malfunctions, has been dropped, or damaged in any manner. Contact Technical Service at 1-888-346-7539.
-
Do not use this log set outdoors.
-
This log set is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate the log set where it may fall into a bathtub or other water container.
-
Do not run the power cord under the carpeting. Do not cover the cord with throw rugs, runners, or similar coverings. Do not route the cord under furniture or appliances. Arrange the cord away from the traffic area so that it will not be tripped over.
-
To disconnect the log set, turn the control to Off, then remove the plug from the outlet.
-
Connect the power cord to a properly grounded outlet only.
-
Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the log set. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
-
This log set has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
-
Use this log set only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
-
Always plug the log set directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).
-
Do not burn wood or other materials on the log set.
Special Precautions
WARNING
The remote control contains a small battery. Keep away from children. If
swallowed, seek medical attention immediately.
WARNING
Do not install battery backwards, charge, put in fire or mix with used or
other battery types as it may explode or leak causing injury.
CAUTION
Do not open the unit. There is a risk of electric shock. There are no user-
serviceable parts inside.
CAUTION
Always use a qualified technician or service agency to repair this unit.
FCC Compliance
CAUTION : This unit has been tested and found to comply with the limits for Class B digital devices, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses and can radiate radio frequency energy and, if not installed and used following the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the unit OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the unit and the receiver.
- Connect the unit to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This unit complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This unit may not cause harmful interference, and (2) this unit must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION : Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
Installation
The Revillusion® Log Set Model RLG20 offers an alternative to wood or gas fireplaces. It can give your existing fireplace new life or transform a cabinet or media centre of your own into a stunning focal point.
Specifications
Electrical
- Volts: 120 V, 60 Hz
- Amps: 12.5 A
- Watts: 1500 W
- Wiring: Plug-In Bulb
- Type: LED
Approvals
Dimensions
- Width: 23.7″ (603 mm)
- Height: 19.0″ (482 mm)
- Depth: 12.5″ (317 mm)
- Weight: 11 lbs (5.0 kg)
Operating Temperature Range
-4o to 104o F (-20o to 40o C)
NOTE
A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred,
but not essential in all cases. A dedicated circuit will be required if, after
installation, the circuit breaker trips or the fuse blows regularly when the
heater is operating. Additional appliances on the same circuit may exceed the
current rating of the circuit breaker.
WARNING
Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electric shock, or injury
to persons.
Placement
-
The Revillusion log set does not require any special venting. Install the unit in an opening with the minimum dimensions:
24″ (610 mm) wide,
22″ (559 mm) high
14″ (356 mm) deep. -
Make sure there is clearance for air circulation beneath the unit.
-
If installing in an existing fireplace opening, seal all drafts and vents with a non-fibrous insulation material to prevent any chimney debris from falling onto the unit. Do not install into an existing fireplace opening that is prone to dampness.
Assembly
-
Place the log set into position.
Lift the log set by holding the sides of the heater box for stability. Do not lift by gripping the logs or the front grate legs.
If installing the unit in a carpeted area, place a one-piece, solid, flat surface under the unit. Make sure that both of the grate feet rest securely on this surface.
CAUTION : Each of the Realogs™ contains LEDs that pulse and glow. Handle the log set carefully. They are fragile and can crack or break if dropped.
Ember Mat Option
An ember mat is available as an optional accessory and can be purchased separately. -
Place the ember mat in front and below the grate.
-
Connect the wires from the ember mat to the connector on the right side of the grating box.
-
Install the Mirage™ Flame Panel by inserting the bottom edge into the tabs between the back log and grate log assemblies.
The painted side should be at the back and the smooth side to the front.
Position the screen so that the cutout in the middle aligns with the centre tab. Start on one end to insert the screen all the way across. When in place, the screen should be centred and slightly curved. -
Plug the unit directly into a wall outlet.
Grounding Instructions
This product must be grounded. If it should malfunction or break down,
grounding provides a path of least resistance for electric current to reduce
the risk of electric shock. This product is equipped with a cord having an
equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropri ate outlet that is properly
installed and grounded per all local codes and ordinances.
DANGER
Improper connection of the equipment-grounding conductor can result in a
risk of electric shock. Check with a qualified electrician or serviceman if
you are in doubt as to whether the product is properly grounded. Do not modify
the plug provided with the product – if it will not fit the outlet, have a
proper outlet installed by a qualified electrician. This product is for use on
a nominal 120-volt circuit and has a grounding plug that looks like the plug
in the following figure. Make sure that the product is connected to an outlet
having the same configuration as the plug. No adapter should be used with this
product.
Operation
Manual Control
The manual controls for the Revillusion are located on the right-front leg of
the log grate.
Power
Press to turn the flame effect on and activate the previous heat setting (Off,
Low, or High). Press again to put the unit in standby mode.
Heat
- Heat On
Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).
Heat Off
Press to turn the heat Off (indicated by 1 long beep).
NOTE
After the heater is switched off, the fan will continue for 60 seconds
before turning off. The log LEDs remain On when the heater is ON and the flame
effect is Off.
360 Light
Press multiple times to change the LEDs on the sides and back of the unit from
white flickering to white solid to Off. (This feature is active only when the
flame effect is On.)
Brightness
Press multiple times to toggle the log set LEDs through its four brightness
settings.
Remote Control
The fireplace is supplied with a multi-function remote control. The remote
control has a range of approximately 30 ft (9 m). To operate correctly, the
remote control must be pointed toward the front of the unit.
Power
Press to activate the current standby state (On/Off).
-
Standby State On
Press to turn everything Off. Press again to activate the previous flame effect state. -
Standby State Off
Press to activate the previous flame effect state. If the flame effect was On, the previous heat setting will be activated (High, Low, or Off). -
If the flame effect was Off, the previous heat setting will be activated (High or Low).
-
Press again to turn everything Off.
Flame
Press to light the backlog, grate log, and ember mat (optional), and start the
flame effect.
Heat
-
Heat On
Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps). -
Heat Off
Press to turn the heat Off (indicated by 1 long beep).
NOTE
After the heater is switched off, the fan will continue for 60 seconds
before turning off. The log LEDs remain On when the heater is ON and the flame
effect is Off.
360 Light
Press multiple times to change the LEDs on the sides and back of the unit from
white flickering to white solid to Off. (This feature is active only when the
flame effect is On.)
Brightness
Press multiple times to toggle the log set LEDs through its four brightness
settings.
Maintenance
General Maintenance
Inspect the log set regularly, depending upon conditions, and at a minimum
yearly intervals. Remove dust and clean the logs, mat, grate, and base as
required. Except for installation and cleaning described in this manual, an
authorized service representative should perform any other servicing.
WARNING : Disconnect power and allow the heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.
Clean Logs and Base
The log set should not be operated with an accumulation of dust or dirt on or
in the unit, as this can cause a build-up of heat and eventual damage. Dust
and vacuum the log set as needed. Use a damp cloth and a mild detergent to
clean the painted surfaces of the fireplace. Never use abrasive cleaners.
Clean Mirage™ Flame Panel
The Mirage™ Flame Panel is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the screen may
collect dust particles; these can be removed by dusting lightly with a clean
dry cloth. To remove fingerprints or other marks, clean the Mirage™ Flame
Panel reflector screen with a damp cloth. Never use abrasive cleaners. Dry the
screen completely with a lint-free cloth to prevent water spots.
Battery Replacement
To replace the battery
- Push the release tab toward the centre and slide the battery cover open.
- Install a 3V Lithium battery in the battery holder. The positive (+) side of the battery faces up.
- Close the battery cover.
The battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.
Warranty
One-Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex electric compact
fireplace. This limited warranty applies only to purchases made in any
province of Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the
50 States of the USA (and the District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to the original purchaser of the product
only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole
responsibility of the owner/purchaser. Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this
limited warranty. Products purchased in these States, provinces, or
territories are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or conditions of
merchantability or fitness for a particular purpose) and the entire risk of as
to the quality and performance of the products is with the purchaser, and in
the event of a defect the purchaser assumes the entire cost of all necessary
servicing or repair.
What does this limited warranty cover and for how long
Products covered by this limited warranty have been tested and inspected
before shipment and, subject to the provisions of this warranty, Glen Dimplex
Americas Ltd. (herein called Glen Dimplex Americas) warrants such products to
be free from defects in material and workmanship for 12 months from the date
of the first purchase of such product.
The limited 12-month warranty period also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired
(except by Glen Dimplex Americas or its authorized service representatives) or
otherwise altered. This limited warranty does further not apply to defects
resulting from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical Service at
1-888-346-7539. Please have proof of
purchase, catalogue/model and serial numbers available when calling. Limited
warranty service requires proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to
be defective in material or workmanship during the 12-month limited warranty
period you have the following rights:
- Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, instead of repair or replacement, choose to refund the purchase price for such product or part.
Warranty
- Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
- The purchaser is responsible for the removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business.
- This limited warranty does not entitle the purchaser to on-site or in-home services. On-site or in-home services may be performed at the purchaser’s specific request and expense at Glen Dimplex America’s then-current rates for such services.
- Glen Dimplex Americas will not be responsible for, and the limited warranty services shall not include, any expense incurred for installation or removal of the product or part (or any replacement product or part) or any labour or transportation costs. Such costs shall be the purchaser’s responsibility.
What Glen Dimplex Americas and its dealers and service agents are also not
responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT,
OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY
TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS,
OR AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS
OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial laws apply
This limited warranty gives you specific legal rights, and you may also have
other rights that vary from jurisdiction to jurisdiction. The provisions of
the United Nations Convention on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of products covered by this limited
warranty.
Technical Support
Technical and troubleshooting support, as well as a list of replacement
parts, can be found at:
www.dimplex.com/customer_support
1-888-346-7539 |
www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the
right to make changes without notice.
© 2019 Glen Dimplex Americas
Frequently Asked Questions
Is the installation of the RLG25 complicated?
No, the installation is quite simple. The Dimplex RLG25 is designed for easy, plug-in installation, requiring only a standard household outlet.
Can the RLG25 be used throughout the year?
Yes, the log set is designed for use in all seasons. You can enjoy the fire effect without the heat during warmer months.
How does the RLG25 compare to traditional fireplaces?
The RLG25 offers a more convenient and cleaner alternative to traditional fireplaces. It eliminates the need for venting and does not produce odours or yellowing that are common with gas log sets. The electric log set is also noted for its realistic flame display.
Is the RLG25 suitable for heating a room?
While the RLG25 does provide heat, it is more suitable for creating ambience rather than being a primary heat source for a room.
What is the price of the Dimplex RLG25?
The price is typically around $639.99, but it may vary depending on the retailer.
What is the warranty for the RLG25?
The product comes with a 2-year warranty for parts and a 1-year service warranty.
Are there any limitations or drawbacks to the RLG25?
Some users have noted that the visibility and reflection of the plexiglass screen could be improved. Additionally, it lacks sound effects and has limited brightness settings.
How does the RLG25 enhance the visual appeal of a space?
The log set is designed with life-size hardwood-cast logs and a realistic flame display, creating a cozy and inviting atmosphere that enhances the visual appeal of any room.
Is there any special maintenance required for the RLG25?
Regular maintenance is minimal. It's recommended to follow the guidelines provided in the owner's manual for cleaning and upkeep.
Can the RLG25 be returned if not satisfied?
Yes, most retailers, including Home Depot, offer a return policy, usually within 90 days of purchase.
Is there customer support available for the RLG25?
Yes, Dimplex provides customer support for its products. You can contact them for assistance or visit their website for more information.
Where can I purchase the Dimplex RLG25?
The log set is available at various retailers, including Home Depot, and online stores.
Does the RLG25 come with a remote control?
Yes, it comes with a remote control for convenient operation.
Video Dimplex RLG25 remote guide
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