HP E82650 LaserJet Managed Printer User Guide
- June 15, 2024
- HP
Table of Contents
- HP E82650 LaserJet Managed Printer User Guide
- 1. Printer overview
- 2. Paper trays
- 3. Supplies, accessories, and parts
- 4. Print
- 5. Copy
- 6 Scan
- 7 Fax
- 8. Manage the printer
- 9. Solve problems
- A Service and support
- B Environmental product stewardship program
- C Regulatory information
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
HP E82650 LaserJet Managed Printer User Guide
HP LaserJet Managed MFP E826 Series
HP LaserJet Managed MFP E82650, E82660, E82670
HP LaserJet Managed Flow MFP E82650, E82660, E82670
www.hp.com/support/ljE826mfp
SUMMARY
This guide provides configuration, use, warranty, safety and environmental
information.
Legal information
Copyright and License
© Copyright 2023 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is
prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.
Edition 3, 08/2023
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S.
and other countries.
macOS is a trademark of Apple Inc., registered in the U.S. and other
countries.
AirPrint is a trademark of Apple Inc., registered in the U.S. and other
countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of
Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
1. Printer overview
Review the location of features on the printer, the physical and technical
specifications of the printer, and where to locate setup information.
The following information is correct at the time of publication. For current
information, see
www.hp.com/support/ljE826mfp
For more information:
HP’s all-inclusive help for the printer includes the following information:
- Install and configure
- Learn and use
- Solve problems
- Download software and firmware updates
- Join support forums
- Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the
icon definitions.
Figure 1-1 Caution: Electric shock
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock
hazard.
● Always follow basic safety precautions when using this product to reduce
risk of injury from fire or electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power
source. If you do not know whether the outlet is grounded, check with a
qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace
damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip
over the power cord.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Locate features on the front of the printer.
Figure 1-6 Printer front view
Table 1-1 Printer front view
Printer back view
Locate features on the back of the printer.
Table 1-2 Printer back view
Interface ports view
Locate the interface ports on the printer formatter.
Figure 1-8 Interface ports view
Control-panel view
The control panel provides access to the printer features and indicates the
current status of the printer.
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the
current status of the printer.
NOTE: The features that appear on the Home screen can vary, depending on
the printer configuration.
Figure 1-9 Control-panel view
Table 1-3 Control-panel view
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
Table 1-4 Touchscreen control panel actions
Printer specifications
Determine the specifications for your printer model.
General specifications
Learn about general specifications for printer models.
Table 1-5 General specifications
Print specifications
Learn about the print specifications.
Table 1-6Print specifications
Scan specifications
Learn about the scan specifications.
Table 1-7 Scan specifications
Copy specifications
Learn about the copy specifications.
Table 1-8 Copy specifications
Paper handling specifications
Learn about the paper handling specifications.
Table 1-9Paper handling specifications
Table 1-10 Paper trays and accessories
Supported operating systems
Learn about supported operating systems.
The following information applies to the Printer-Specific Windows PCL 6 and HP
print drivers for macOS and to the software installer.
Windows: The HP Software Installer can be downloaded from the printer support
website for this printer and installs the correct “HP PCL.6” print driver,
depending on the Windows operating system, along with optional software when
using the software installer. Download the “HP PCL.6” print driver from the
printer-support website for this printer: www.hp.com/support.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer.
- Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-11 Supported operating systems and print drivers
NOTE: Supported operating systems can change.
For current details on client and server operating systems and for HP Smart
UPD (SUPD) driver support for this printer, go to hp.com/go/smartupd. Under
Additional information, click the links.
Table 1-12 Minimum system requirements
Windows
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
macOS
- Internet connection
- 1 GB of available hard-disk space
Printer dimensions
Learn about the printer dimensions.
Figure 1-10Printer and dual cassette feeder dimensions (fully open)
Figure 1-11Printer, dual cassette feeder, and inner finisher dimensions (fully open)
Figure 1-12Printer, booklet finisher, and 2K high-capacity input dimensions (fully open)
Figure 1-13 Printer, booklet finisher, 2K high-capacity input, and side high- capacity input dimensions (fully open)
Figure 1-14 Printer, 2K high-capacity input, and side high-capacity input dimensions (fully open)
Power consumption
Review the power consumption for each printer status or function.
Table 1-13 Power consumption (average, in watts)
Electrical specifications
Review the power requirements and rated current for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in the following table are subject to change.
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer warranty.
Table 1-14 Electrical specifications
1 Power reported is highest value measured for all printer models using
standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure
level.
NOTE: Ensure the printer is installed in an area where the printer sound level will not disturb workers.
Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets
certain power specifications. See www.hp.com/support/ljE826mfp for current
information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets
certain specifications.
Table 1-17Operating-environment specifications
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came
with the printer. For additional instructions, go to HP support on the web.
Go to www.hp.com/support/ljE826mfp for HP’s all-inclusive help for the printer, which includes the following information:
- Install and configure
- Learn and use
- Solve problems
- Download software and firmware updates
- Join support forums
- Find warranty and regulatory information
- Find instructions about how to use the Microsoft Add Printer tool
2. Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
- Install and configure
- Learn and use
- Solve problems
- Download software and firmware updates
- Join support forums
- Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1 (multipurpose tray)
This tray holds up to 100 sheets of 75 grams per square meter ( (20 lb))
paper, or 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
Tray 1 (multipurpose tray) paper orientation
Position paper correctly in Tray 1 (multipurpose tray) to ensure the best
print quality.
Table 2-1 Letterhead or preprinted paper – Portrait
Table 2-2 Letterhead or preprinted paper – Landscape
Table 2-3 Prepunched paper – Portrait
Table 2-4 Prepunched paper – Landscape
Load paper to Tray 2, Tray 3 and the optional 2 x 520-sheet trays
The following information describes how to load paper into Trays 2, 3 and the
optional 2 x 520-sheet trays.
CAUTION: Do not extend more than one paper tray at a time.
Load Tray 2, Tray 3, and the optional 2 x 520-sheet trays
These trays hold up to 520 sheets of 75 grams per square meter ( (20 lb))
paper.
NOTE: The procedure to load paper to Tray 2, Tray 3, and the optional 2 x
520-sheet trays is the same.
Only Tray 2 is shown here.
1. Open the tray.
NOTE: Do not open any tray while it is in use.
7. The tray configuration message displays on the printer control panel.
8. Select OK to accept the detected type and size, or select Modify to choose
a different paper size or type.
For custom-size paper, specify the X and Y dimensions for the paper when the
prompt displays on the printer control panel.
Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation
Position paper correctly in Tray 2, Tray 3 and the optional 2 x 520-sheet
trays to ensure the best print quality.
Table 2-5 Letterhead or preprinted paper – Portrait
Table 2-6 Letterhead or preprinted paper – Landscape
Table 2-7 Prepunched paper – Portrait
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted
paper into the tray the same way for all jobs, whether printing to one side of
the sheet of paper or to both sides. When using this mode, load paper as for
automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to enable Alternative Letterhead Mode.
-
From the Home screen on the printer control panel, open the Settings menu.
-
Open the following menus: a.
Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode -
Select On.
Load and print envelopes
To print on envelopes, use Tray 1 (multipurpose tray) or Tray 2. Tray 1
(multipurpose tray) holds up to 10 envelopes, and Tray 2 holds up to 50
envelopes.
Print envelopes
To print envelopes using the manual feed option, follow these steps to select
the correct settings in the print driver, and then load the envelopes into the
tray after sending the print job to the printer.
- From the software program, select the Print option.
- Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.NOTE:The name of the button varies for different software programs.
- Click the Paper/Quality tab.
- In the Paper size drop-down list, select the correct size for the envelopes.
- In the Paper type drop-down list, select Envelope.
- In the Paper source drop-down list, select Manual feed.
- Click the OK button to close the Document Properties dialog box.
- In the Print dialog box, click the OK button to print the job.
Envelope orientation
Envelopes need to be loaded in a specific manner in order to print correctly.
Table 2-8 Envelope orientation
Load and print labels
Print sheets of labels using Tray 1 (multipurpose tray), Tray 2, or Tray 3.
Manually feed labels
Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of
labels.
-
From the software program, select the Print option.
-
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs. -
Click the Paper/Quality tab.
-
In the Paper size drop-down list, select the correct size for the sheets of labels.
-
In the Paper type drop-down list, select Labels.
-
In the Paper source drop-down list, select Manual feed.
-
Click the OK button to close the Document Properties dialog box.
-
In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Table 2-9 Label loading instructions
3. Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/support/ljE826mfp.
HP’s all-inclusive help for the printer includes the following information:
- Install and configure
- Learn and use
- Solve problems
- Download software and firmware updates
- Join support forums
- Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the
printer.
Ordering
Contact the managed service representative. Make sure to have the product
model number, which appears on the product label on the back of the printer.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you
have print quality problems.
Toner cartridge information
This printer indicates when the toner cartridge level is low and very low. The
actual toner cartridge life remaining can vary. Consider having a replacement
cartridge available to install when print quality is no longer acceptable.
To purchase cartridges, contact the managed service representative. Make sure
to have the product model number, which appears on the product label on the
back of the printer. To check cartridge compatibility for the printer, go to
HP SureSupply at www.hp.com/go/SureSupply. Scroll to the bottom of the page
and verify that the country/region is correct.
Do not remove the toner cartridge from its package until it is time to replace
it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash
the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-
cartridge box.
Remove and replace the toner cartridge
Follow these steps to replace the toner cartridge.
NOTE: When a toner cartridge is empty, a message appears on the control panel.
Follow the
instructions on the control panel to release the cartridge so that you can
replace it.
CAUTION: Do not try to pull the toner cartridge out by force before it has
been released.
Replace the toner collection unit (TCU)
Replace the toner collection unit if you receive a message on the printer, or
if you have print quality problems.
Replace the toner collection unit (TCU)
Follow these steps to replace the toner collection unit (TCU).
NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side. Place the unit in an upright position.
Replace the staple cartridge (optional inner finisher)
Install a new staple cartridge when the current cartridge is empty.
Remove and replace the inner finisher accessory staple cartridge
Follow these steps to replace the staple cartridge in the inner finisher
accessory.
Remove and replace the stapler/stacker accessory staple cartridge
Follow these steps to replace the staple cartridge in the floor-standing
finisher stapler/stacker accessory.
Remove and replace the booklet-maker accessory staple cartridge
Follow these steps to replace the booklet-maker accessory staple cartridge in
the floor-standing finisher.
4. Print
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
- Install and configure
- Learn and use
- Solve problems
- Download software and firmware updates
- Join support forums
- Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and
basic options for your print job.
The following procedure describes the basic printing process for Windows.
-
From the software program, select the Print option.
-
Select the printer from the list of printers. To change settings, click the Printer Properties or Preferences button to open the print driver.NOTE:The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.NOTE:For more information, click the Help (?) button in the print driver. -
Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
-
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
-
Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically
print on both sides of the paper. Use a paper size and type supported by the
duplexer.
-
From the software program, select the Print option.
-
Select the printer from the list of printers, and then click the Printer Properties or Preferences button to open the print driver.NOTE:The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. -
Click the Finishing tab.
-
Select Print on both sides. Click OK to close the Document Properties dialog.
-
In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.
-
From the software program, select the Print option.
-
Select the printer from the list of printers, and then click the Printer Properties or Preferences button to open the print driver.NOTE:The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. -
Click the Finishing tab.
-
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
-
In the Print dialog, click Print to print the first side of the job.
-
Retrieve the printed stack from the output bin, and place it in Tray 1.
-
If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper.
- From the software program, select the Print option.
- Select the printer from the list of printers, and then click the Printer Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation
options. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set
the paper type you are using for your print job. For example, if your default
paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.
-
From the software program, select the Print option.
-
Select the printer from the list of printers, and then click the Printer Properties or Preferences button to open the print driver.NOTE:The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. -
Click the Paper/Quality tab.
-
Select the paper type from the Paper type drop-down list.
-
Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel. -
Load the tray with the specified type and size of paper, and then close the tray.
-
Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
-
Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljE826mfp.
Instructions are available for print tasks, such as the following:
- Create and use printing shortcuts or presets
- Select the paper size, or use a custom paper size
- Select the page orientation
- Create a booklet
- Scale a document to fit a specific paper size
- Print the first or last pages of the document on different paper
- Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both
sides or print multiple pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and
basic options for your print job.
The following procedure describes the basic printing process for macOS.
- Click the File menu, and then click the Print option.
- Select the printer.
- Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.NOTE:The name of the item varies for different software programs.
- Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically
print on both sides of the paper. Use a paper size and type supported by the
duplexer.NOTE:This information applies to printers that include an automatic
duplexer.NOTE:This feature is available if you install the HP print driver. It
might not be available if you are using AirPrint®.
-
Click the File menu, and then click the Print option.
-
Select the printer.
-
Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.NOTE:The name of the item varies for different software programs. -
Select a binding option from the Two-Sided drop-down list.
-
Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer
installed or to print on paper that the duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
- Click the File menu, and then click the Print option.
- Select the printer.
- Click Show Details or Copies & Pages, and then click the Manual Duplex menu.NOTE:The name of the item varies for different software programs.
- Click the Manual Duplex box, and select a binding option.
- Click the Print button.
- Go to the printer and remove any blank paper that is in Tray 1.
- Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
- If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can
select an option to print multiple pages on a single sheet of paper. For
example, you might want to do this if you are printing a very large document
and want to save paper.
- Click the File menu, and then click the Print option.
- Select the printer.
- Click Show Details or Copies & Pages, and then click the Layout menu.NOTE:The name of the item varies for different software programs.
- From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
- In the Layout Direction area, select the order and placement of the pages on the sheet.
- From the Borders menu, select the type of border to print around each page on the sheet.
- Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set
the paper type you are using for your print job. For example, if your default
paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.
-
Click the File menu, and then click the Print option.
-
Select the printer.
-
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.NOTE:The name of the item varies for different software programs.
-
Select from the Media & Quality or Paper/Quality options.NOTE:This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges. -
Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljE826mfp.
Instructions are available for print tasks, such as the following:
- Create and use printing shortcuts or presets
- Select the paper size, or use a custom paper size
- Select the page orientation
- Create a booklet
- Scale a document to fit a specific paper size
- Print the first or last pages of the document on different paper
- Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing
documents that are stored on the USB flash drive. These jobs can be printed at
a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
-
From the software program, select the Print option.
-
Select the printer from the list of printers, and then select Printer Properties or Preferences.NOTE:The name of the button varies for different software programs. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
-
Click the Job Storage tab.
-
Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. -
To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one. -
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
-
Click the File menu, and then click the Print option.
-
In the Printer menu, select the printer.
-
Click Show Details or Copies & Pages, and then click the Job Storage menu.NOTE:If the Job Storage menu is not showing, follow the instructions in the “Disable or enable job storage feature” section to activate the menu.
-
In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy prints immediately. Printing of the subsequent copies must be initiated from the device’s front control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print when the job is retrieved. The job is deleted after all copies are printed. ● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule. -
To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the options below the Mode drop-down list to set up the saved job. Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one. -
If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN.
-
Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer
memory.
- From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon.
- Select Print from Job Storage.
- Select the name of the folder where the job is stored, or select Choose to see the folder list.
- Select the name of the job. If the job is private or encrypted, enter the PIN or password.
- To adjust the number of copies, select the number of copies field. Use the keypad to enter the number of copies to print.
- Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no
longer needed. You can also adjust the maximum number of jobs for the printer
to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print
application, and then select the Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored or select Choose to
see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the
PIN or password.
5. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any
previous jobs with the same user and job name. If a job is not already stored
under the same user and job name, and the printer needs additional space, the
printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the
following procedure:
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit -
Use the keypad to enter the number of jobs that the printer stores.
-
Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally
identifiable information to HP’s Printing and Imaging devices. This
information may include, but is not limited to, user name and client name from
which the job originated that may be used for job accounting purposes, as
determined by the Administrator of the printing device. This same information
may also be stored with the job on the mass storage device (e.g., disk drive)
of the printing device when using the job storage feature.
Mobile printing
Mobile printing solutions enable easy printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device.
Mobile printing solutions
Learn what HP offers for mobile printing solutions.
HP offers multiple mobile printing solutions to enable easy printing to an HP
printer from a laptop, tablet, smartphone, or other mobile device. To see the
full list and to determine the best choice, go to Wireless printing from a
laptop, phone, or tablet.
- Wi-Fi Direct
- HP All-in-One Remote app for iOS and Android devices
- AirPrint
● Android Printing
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth
Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w
BLE/NFC/Wireless Accessory. This is an optional accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless
network connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-
up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
- iPhone, iPad, or iPod touch using Apple AirPrint
- Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to
www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from
the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
-
From the Home screen on the printer control panel, select the Settings menu.
-
Select the following menus:
a. Networking
b. Wi-Fi Direct
c. Status -
Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email
attachment to the printer’s email address from any email enabled device.
To use HP ePrint via email, the printer must meet these requirements:
- The printer must be connected to a wired or wireless network and have Internet access.
- HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.
Follow this procedure to enable HP Web Services and register with HP Smart:
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac
computers running macOS 10.7 Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or
later), or iPod touch (third generation or later) in the following mobile
applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/MobilePrinting.
NOTE:Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
Android embedded printing
HP’s built-in print solution for Android and Kindle enables mobile devices to
automatically find and print to HP printers that are either on a network or
within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.NOTE:If
printing is not available on your device, go to the Google Play > Android apps
and install the HP Print Service Plugin.
For more information on how to use Android embedded printing and which Android
devices are supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a
computer.
The printer accepts standard USB flash drives in the USB port near the control
panel. It supports the following types of files:
● .pdf
● .prn
● .pcl
● .ps
● .cht
● .jpg
● .png
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB
port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Copy/Print or Print b. Enable Device USB -
Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only)
Use the HP Embedded Web Server to enable the USB port for printing.
Print USB documents
Print documents from a USB flash drive.
-
Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. -
From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon.
-
Select Print from USB Drive.
-
Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary. -
To adjust the number of copies, touch the box to the left of the Print button, and then select the number of copies from the keypad that opens. To close the keypad, select the Close button.
-
Select Print to print the document.
Print using the SuperSpeed USB 3.0 port (wired)
Enable the SuperSpeed USB 3.0 port for wired USB printing. The port is located
in the interface ports area and is disabled by default.
Use one of the following methods to enable the SuperSpeed USB 3.0 port. Once
the port is enabled,
install the product software in order to print using this port.
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel
menus
Use the control panel to enable the port.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. General
b. Enable Device USB -
Select the Enabled option.
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web
Server (network-connected printers only)
Use the HP EWS to enable the port.
5. Copy
Make copies with the printer, learn how to copy a two-sided document, and
locate additional copy tasks on the web.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document
feeder.
1. Place the document face-down on the scanner glass, or place it face-up in
the document feeder and adjust the paper guides to fit the size of the
document.
2. From the Home screen on the printer control panel, navigate to the Copy
application, and then select the Copy icon.
3. To select the number of copies, touch the box next to Copy, use the keypad
to enter the number of copies, and then touch the close keypad button .
4. Select Optimize Text/Picture to optimize for the type of image being
copied: text, graphics, or photos. Select one of the predefined options.
5. Set options marked with a yellow triangle before using the preview
feature.
NOTE: After the preview scan, these options are removed from the main Options
list and are summarized in the Pre-scan Options list. To change any of these
options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview
screen, use the buttons on the right of the screen to adjust the preview
options and to rearrange, rotate, insert, or remove pages.
Table 5-1 Buttons on the right side of the preview pane
7. When the document is ready, touch Copy to begin copying.
Copy on both sides (duplex)
Copy or print on both sides of the paper.
1. Place the document face-down on the scanner glass, or place it face-up in
the document feeder and adjust the paper guides to fit the size of the
document.
2. From the Home screen on the printer control panel, navigate to the Copy
application, and then select the Copy icon.
3. In the Options pane, select Original Side, and then select the option that
describes the original document:
● Use Automatically detect to detect whether the original is printed on one or
both sides of the page.
● Use 1-sided for originals that are printed on one side of the page.
● Use 2-sided (book-style) for originals that flip on the right/left edge of
the page, like books. If the image is portrait, the output flips on the long
edge of the page. If the image is landscape, the output flips on the short
edge of the page.
● Use 2-sided (flip-style) for originals that flip on the top/bottom edge of
the page, like calendars. If the image is portrait, the output flips on the
short edge of the page. If the image is landscape, the output flips on the
long edge of the page.
4. Select Output Sides, and then select one of these options:
● 1-sided: The output will be 1-sided. However, if the administrator has
restricted 1-sided printing, the output will be 2-sided book-style.
● 2-sided (book-style): The output will flip on the right/left edge of the
page, like a book. If the image is portrait, the output flips on the long edge
of the page. If the image is landscape, the output flips on the short edge of
the page.
● 2-sided (flip-style): The output will flip on the top/bottom edge of the
page, like a calendar. If the image is portrait, the output flips on the short
edge of the page. If the image is landscape, the output flips on the long edge
of the page.
5. Set options marked with a yellow triangle before using the preview
feature.NOTE:After the preview scan, these options are removed from the main
Options list and are summarized in the Pre-scan Options list. To change any of
these options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview
screen, use the buttons on the right of the screen to adjust the preview
options and to rearrange, rotate, insert, or remove pages.
Table 5-2 Buttons on the right side of the preview pane
7. When the document is ready, touch Start to begin copying.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljE826mfp.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
6 Scan
Scan using the software, or scan directly to email, a USB flash drive, a
network folder, or another destination.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Set up Scan to Email
The printer has a feature that enables it to scan a document and send it to
one or more email addresses.
Introduction
To use this scan feature, the printer must be connected to a network; however,
the feature is not available until it has been configured. There are two
methods for configuring Scan to Email, the Scan to
Email Setup Wizard for basic and Email Setup for advanced.
Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network
connection.
Administrators need the following information before beginning the
configuration process.
● Administrative access to the printer
● DNS suffix (e.g., companyname.com)
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or
authentication information, contact the email/Internet service provider or
system administrator for the information. SMTP server names and port names are
typically found by doing an Internet search.
For example, use terms like “Gmail smtp server name” or “Yahoo smtp server
name” to search.
● SMTP server authentication requirements for outgoing email messages,
including the user name and password used for authentication, if applicable.
NOTE: Consult your email service provider’s documentation for information on
digital sending limits for your email account. Some providers may temporarily
lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer.
However, the procedure below is valid for both color and mono printers.
Step two: Configure the Network Identification settings
Configure advanced setting for network identification.
NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator.
-
Using the EWS top navigation tabs, click Networking.
NOTE: For configuring the network settings for use with Office 365, Step five: Set up Send to Email to use Office 365 Outlook (optional) on page 84 -
In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the Network Identification tab of the EWS.
-
On the TCP/IP Settings dialog, click the Network Identification tab.
-
If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click OK.
Step three: Configure the Send to Email feature
The two options for configuring Send to Email are the Email Setup Wizard for
basic configuration and Email Setup for advanced configuration. Use the
following options to configure the Send to Email feature:
Method one: Basic configuration using the Email Setup Wizard
Perform basic configuration using the Email Setup Wizard.
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS)
for basic configuration.
- Using the EWS top navigation tabs, click Scan/Digital Send.
- In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
- In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed with the configuration and enable the Scan to Email feature upon completion.
4. On the Configure Email Servers (SMTP) dialog, select one of the following
options and complete the steps:
● Option one: Use a server already in use by Email.
Select Use a server already in use by Email, and then click Next.
● Option two: Search the network for the outgoing email server.
This option finds outgoing SMTP servers inside your firewall only.
a. Select Search network for outgoing email server, and then click Next.
b. Select the appropriate server from the Configure Email Server (SMTP) list,
and then click Next.
c. Select the option that describes the server’s authentication requirements:
– Server does not require authentication: Select Server does not require
authentication, and then click Next.
-OR-
– Server requires authentication: From the drop-down list, select an
authentication option:
○ Select Use credentials of user to connect after Sign In at the control
panel, and then click Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and
then click Next.
● Option three: Add the SMTP server.
a. Select Add SMTP server.
b. Enter the Server Name and Port Number, and then click Next.NOTE:In most
cases, the default port number does not need to be changed.NOTE:If you are
using a hosted SMTP service such as Gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s website or other sources.
Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and
the SSL should be enabled.
Please refer to online sources to confirm these server settings are current
and valid at the time of configuration.
c. Select the appropriate server authentication option:
– Server does not require authentication: Select Server does not require
authentication, and then click Next.
-OR-
– Server requires authentication: Select an option from the Server requires
authentication drop-down list:
○ Select Use credentials of user to connect after Sign In at the control
panel, and then click Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and
then click Next.
5. On the Configure Email Settings dialog, enter the following information about the sender’s email address, and then click Next.NOTE:When setting up the From, Subject, and Message fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email.
Table 6-1 Send email settings
6. In the Configure File Scan Settings area, set the default scanning
preferences, and then click Next.
Table 6-2 Scan settings
Method two: Advanced configuration using the Email Setup
Use the following steps for advanced configuration using the E-mail Setup
dialog in the EWS.
1. Using the EWS top navigation tabs, click Scan/Digital Send, expand the
Email Setup menu in the left navigation pane, and then click Default Job
Options.
The Default Job Options page displays the Basic Settings for Scan to Email
setup. To access additional settings, click the Advanced Settings button at
the bottom of the page. To switch back to basic settings, click the Basic
Settings button.
NOTE: This procedure covers the steps for Basic Settings first and then the steps for Advanced Settings.
Figure 6-1 Location of Advanced Settings button
2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel.
3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of
the following options:
● Select one of the displayed servers.
● Click Add to start the SMTP wizard.
a. In the SMTP wizard, select one of the following options:
– Option one: I know my SMTP server address or host name: Enter the address of
an SMTP server, and then click Next
– Option two: If you do not know the address of the SMTP server, select Search
network for outgoing email server, and then click Next. Select the server, and
then click Next.NOTE:If an SMTP server was already created for another printer
function, the Use a server already in use by another function option displays.
Select this option, and then configure it to be used for the email function.
b. On the Set the basic information necessary to connect to the server dialog,
set the options to use, and then click Next.
– Some servers have problems sending or receiving emails that are larger than
5 megabytes (MB). These problems can be prevented by entering a number in
Split emails if larger than (MB).
– In most cases, the default port number does not need to be changed. However,
when using the Enable SMTP SSL Protocol option, port 587 must be used.
– If you are using Google™ Gmail for email service, select the Enable SMTP SSL
Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com,
port number 465, and the SSL should be enabled. Refer to online sources to
confirm these server settings are current and valid at the time of
configuration.
c. On the Server Authentication Requirements dialog, select the option that
describes the server’s authentication requirements:
– Server does not require authentication, and then click Next.
– Server requires authentication
○ From the drop-down box, select Use credentials of user to connect after Sign
In at the control panel, and then click Next.
○ From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.
NOTE: If using a signed-in user’s credentials, set email to require sign in by
the user on the printer control panel. Deny device guest access to email by
clearing the check box for email in the Device Guest column in the Sign in and
Permission Policies area on the Access Control dialog of the Security tab. The
icon in the check box changes from a check mark to a lock.
d. On the Server Usage dialog, choose the printer functions that will send
email through this SMTP server, and then click the Next button.
If the server requires authentication, a user name and password for sending
automatic alerts and reports from the printer will be required.
e. On the Summary and Test dialog, enter a valid email address in the Send
test email to: field, and then click Test.
f. Verify that all of the settings are correct, and then click Finish to
complete the outgoing email server set up.
4. In the Address and Message Field Control area, enter a From: setting and
any of the other optional settings.
Table 6-3 Address and Message Field Control (Basic Settings)
Table 6-4 Address and Message Field Control (Advanced Settings – optional)
5. In the File Settings area, set the default file settings preferences.
Table 6-5 File Settings (Basic Settings) (continued)
Table 6-6 File settings (Advanced Settings – optional)
6. Click the Advanced Settings button to display the following settings:
● Signing and Encryption
● Notification (job notification)
● Scan Settings
7. In the Signing and Encryption area, set the signing and encryption preferences.
Table 6-7 Signing and Encryption settings
8. In the Notification area, select when users will receive notifications
about sent emails. The default setting is using the signed in user’s email
address. If the recipient email address is blank, no notification is sent.
9. In the Scan Settings area, set the default scanning preferences.
Table 6-8 Scan Settings
10. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Configure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home
screen or within the Quick Sets application at the printer. Use the following
procedure to configure the Quick Sets.
-
In the Email Setup area of the left navigation pane, click Quick Sets.
-
Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard. -
If you selected Add, the Quick Sets Setup page opens. Complete the following information:
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. -
Define the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption, Notification, Scan Settings, File Settings.
-
Click Finish to save the Quick Set.
Step five: Set up Send to Email to use Office 365 Outlook (optional)
Enable the printer to send an email with an Office 365 Outlook account from
the control panel.
Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by
Microsoft which uses Microsoft’s Simple Mail Transfer Protocol (SMTP) server
to send or receive emails. Complete the following to enable the printer to
send an email with an Office 365 Outlook account from the control panel.
NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS.
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
Configure the outgoing email server using the following procedure.
- Using the EWS top navigation tabs, click Networking.
- In the left navigation pane, click TCP/IP Settings.
- In the TCP/IP Settings area, click the Network Identification tab.
- If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click the Scan/Digital Send tab.
7. On the left navigation pane, click Email Setup.
8. On the Email Setup page, select the Enable Scan to Email check box. If
this check box is not available, the feature is unavailable at the printer
control panel.
9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP
wizard.
10. In the I know my SMTP server address or host name field, type
smtp.onoffice.com, and then click Next.
11. On the Set the basic information necessary to connect to the server
dialog, in the Port Number field, type 587.
NOTE: Some servers have problems sending or receiving emails that are larger
than 5 megabytes (MB). These problems can be prevented by entering a number in
Split emails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following
information:
a. Select Server requires authentication.
b. From the drop-down list, select Always use these credentials.
c. In the Username field, type the Office 365 Outlook email address.
d. In the Password field, type the Office 365 Outlook account password, and
then click Next.
14. On the Server Usage dialog, choose the printer functions that will send
email through this SMTP server, and then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send a
test email to: field, and then click Test.
16. Verify that all of the settings are correct, and then click Finish to
complete the outgoing email server setup.
For more information, go to Microsoft’s Support page.
Set up Scan to Network Folder
Set up the Scan to Folder feature to scan documents directly to network
folder.
Introduction
This section explains how to enable and configure the Scan to Network Folder
function. The printer has a feature that enables it to scan a document and
save it to a network folder. To use this scan feature, the printer must be
connected to a network; however, the feature is not available until it has
been configured. There are two methods for configuring Scan to Network Folder,
the Save to Network
Folder Setup Wizard for basic setup and Save to Network Folder Setup for
advanced setup.
Before you begin
Have the following items available before you set up the Scan to Network
feature.
NOTE: To set up the Scan to Network Folder feature, the printer must have an
active network connection.
Administrators need the following items before beginning the configuration
process.
● Administrative access to the printer.
● The fully-qualified domain name (FQDN) (e.g.,
\\servername.us.companyname.net\scans) of the destination folder OR the IP
address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term “server” in this context refers to the computer where the shared folder resides.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
Step two: Set up Scan to Network Folder
Set up Scan to Network Folder using one of the following methods.
Method one: Use the Scan to Network Folder Wizard
Use this option for basic configuration of the Save to Network Folder feature
using the Scan to Network Folder wizard.
Step one: Begin the configuration
Use the following steps to begin Scan to Network Folder setup.
1. Click the Scan/Digital Send tab.
2. In the left navigation pane, click Scan to Network Folder Setup.
Step two: Configure the Scan to Network Folder settings
Use the following procedure to complete Scan to Network Folder setup.
Step one: Begin the configuration
Use the following steps to begin configuration.
- On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box is not selected, the feature is unavailable at the printer control panel.
- In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick Sets Setup dialog.NOTE:Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.NOTE:The Scan to Network Folder feature can be minimally configured without creating a Quick Set. However, without the Quick Set, users must enter the destination folder information at the control panel for each scan job. A Quick Set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user
interaction at the control panel
Set the Quick Set details for user interaction at the printer’s control panel.
Use the Set the button location for the Quick Set and options for user
interaction at the control panel dialog to configure where the Quick Set
button will display on the printer control panel and to configure the level of
user interaction at the printer control panel.
- In the Quick Set Name field, type a title.NOTE:Name the Quick Set something that users can understand quickly (e.g., “Scan and save to a folder”).
- In the Quick Set Description field, type a description explaining what the Quick Set will save.
- From the Quick Set Start Option list, select one of the following options:
● Option one: Enter application, then user presses Start.
● Option two: Start instantly upon selection.
Select one of the following prompt options :
○ Prompt for original sides
○ Prompt for additional pages
○ Require Preview
NOTE: If Start instantly upon selection is selected, the destination
folder must be entered in the next step.
4. Click Next.
Dialog two: Folder Settings
Use the Folder Settings dialog to configure the types of folders the printer
sends scanned documents to and the folder permissions.
There are two types of destination folders to select from:
● Shared folders or FTP folders
● Personal shared folders
There are two types of folder permissions to select from:
● Read and write access
● Write access only
Configure the destination folder for scanned documents
Select one of the following options to set up a destination folder.
Option 1: Configure the printer to save to a shared folder or FTP folder
To save scanned documents to a standard shared folder or an FTP folder,
complete the following steps.
1. If it is not already selected, select Save to shared folders or FTP
folders.
2. Click Add…. The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following
options:
● Option one: Save to a standard shared network folder.
a. If it is not already selected, select Save to a standard shared network
folder.
b. In the UNC Folder Path field, type a folder path.
The folder path can either be the fully-qualified domain name (FQDN) or the IP
address of the server. Be sure that the folder path (e.g., \scans) follows the
FQDN or IP address.
FQDN example: \\servername.us.companyname.net\scans
IP address example: \\16.88.20.20\scans
scansNOTE:The FQDN can be more reliable than the IP address. If the server
gets its IP address via DHCP, the IP address can change. However, the
connection with an IP address might be faster because the printer does not
need to use DNS to find the destination server.
c. To automatically create a subfolder for scanned documents in the
destination folder, select a format for the subfolder name from the Custom
Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select
Restrict subfolder access to user.
d. To view the complete folder path for scanned documents, click Update
Preview.
e. From the Authentication Settings list, select one of the following options:
– Use credentials of user to connect after Sign In at the control panel
– Always use these credentialsNOTE:If Always use these credentials is
selected, a user name and password must be entered in the corresponding
fields.
f. In the Windows Domain field, type the Windows domain.
NOTE: To find the Windows domain in Windows 7, click Start, click Control
Panel, click System.
To find the Windows domain in Windows 8, click Search, enter System in the
search box, and then click System.
The domain is listed under Computer name, domain, and workgroup
settings.NOTE:If a shared folder is set to be accessed by everyone, values for
a workgroup name (default is “Workgroup”), a user name, and password must be
entered in the corresponding fields. However, if the folder is within a
particular user’s folders and not Public, the user name and password of that
user must be used.NOTE:An IP address might be necessary instead of a computer
name. Many home routers do not handle computer names well, and there is no
Domain Name Server (DNS). In this case, it is best to set up a static IP
address on the shared PC to alleviate the problem of DHCP assigning a new IP
address. On a typical home router, this is done by setting a static IP address
that is on the same subnet, but outside the DHCP address range.
g. Click OK.
● Option two: Save to an FTP Server.
NOTE: If an FTP site is outside the firewall, a proxy server must be specified
under the network settings. These settings are located in the EWS Networking
tab, under the Advanced options.
a. Select Save to an FTP Server.
b. In the FTP Server field, type the FTP server name or IP address.
c. In the Port field, type the port number.
NOTE: In most cases, the default port number does not need to be changed.
d. To automatically create a subfolder for scanned documents in the
destination folder,
select a format for the subfolder name from the Custom Subfolder list.
e. To view the complete folder path for scanned documents, click Update
Preview.
f. From the FTP Transfer Mode list, select one of the following options:
– Passive
– Active
g. In the Username field, type the user name.
h. In the Password field, type the password.
i. Click Verify Access to confirm the destination can be accessed.
j. Click OK.
Option 2: Configure the printer to save to a personal shared folder
To save scanned documents to a personal shared folder, complete the following
steps.
NOTE:This option is used in domain environments where the administrator
configures a shared folder for each user. If the Save to a personal shared
folder feature is configured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute field,
type the user’s home folder in the Microsoft Active Directory.NOTE:Verify that
the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create
subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select
Restrict subfolder access to user.
Select the destination folder permissions
Select one of the following options to set up destination folder permissions.
Option 1: Configure read and write access
To send scanned documents to a folder configured for read and write access,
complete the following steps.NOTE:Send only to folders with read and write
access supports folder verification and job notification.
- If it is not already selected, select Send only to folders with read and write access.
- To require the printer to verify folder access before starting a scan job, select Verify folder access prior to job start.NOTE:Scan jobs can complete more quickly if Verify folder access prior to job start is not selected; however, if the folder is unavailable, the scan job will fail.
- Click Next.
Option 2: Configure write access only
To send scanned documents to a folder configured for write access only,
complete the following steps.
NOTE: Allow sending to folders with write access only does not support folder verification or job notification.
NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for all scans.
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog in the Quick Set Wizard.
- Select Allow sending to folders with write access only.
- Click Next.
Dialog three: Notification Settings
Use the Notification Settings dialog to configure when notifications will be
sent.
■ On the Notification Settings dialog, complete one of the following tasks:
● Option one: Do not notify.
a. Select Do not notify.
b. To prompt the user to review their notification settings, select Prompt
user prior to job start, and then click Next.
● Option two: Notify when job completes.
a. Select Notify when job completes.
b. Select the method for delivering the notification from the Method Used to
Deliver Notification list.
If the method of notification selected is Email, type the email address in the
Notification Email Address field.
c. To include a thumbnail of the first scanned page in the notification,
select Include Thumbnail.
d. To prompt the user to review their notification settings, select Prompt
user prior to job start, and then click Next.
● Option three: Notify only if job fails.
a. Select Notify only if job fails.
b. Select the method for delivering the notification from the Method Used to
Deliver Notification list.
If the method of notification selected is Email, type the email address in the
Notification Email Address field.
c. To include a thumbnail of the first scanned page in the notification,
select Include Thumbnail.
d. To prompt the user to review their notification settings, select Prompt
user prior to job start, and then click Next.
Dialog four: Scan Settings
Complete the scan settings as follows.
On the Scan Settings dialog, set the default scanning preferences for the
Quick Set, and then click Next.
Table 6-9 Scan Settings
Dialog five: File Settings
Complete the file settings as follows.
On the File Settings dialog, set the default file settings for the Quick Set,
and then click Next.
Table 6-10 File settings
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the configuration
Use the following steps to complete Scan to Network Folder setup.
- In the left navigation pane, click Scan to Network Folder.
- On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the setup.
Set up Scan to SharePoint
Use Scan to SharePoint to scan documents directly to a Microsoft SharePoint
site. This feature eliminates the need to scan the documents to a network
folder, USB flash drive, or email message, and then manually upload the files
to the SharePoint site.
Introduction
Set up the Scan to SharePoint feature, and then scan documents directly to a
SharePoint site.
Scan to SharePoint supports all scanning options, including the ability to
scan documents as images or use the OCR features to create text files or
searchable PDFs.
The feature is disabled by default. Enable Save to Sharepoint in the HP
Embedded Web Server (EWS).
Before you begin
Before this procedure can be completed, the destination folder that the
scanned files will be saved to must exist on the SharePoint site, and write
access must be enabled to the destination folder. Scan to SharePoint is
disabled by default.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick
Set
Follow the steps to enable the Scan to SharePoint feature and create a Scan to
SharePoint Quick Set.
- Using the top navigation tabs, click Scan/Digital Send.
- In the left navigation pane, click Scan to SharePoint®.
- Select Enable Scan to SharePoint®, and then click Apply.
- In the Scan to SharePoint area of the left navigation pane, click Quick Sets. Click Add to launch the Quick Set Wizard.NOTE:Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick Sets application.
- Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.
- Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next.
- Use the following steps to add the path to the SharePoint folder:
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint Path: field.
d. By default, the printer overwrites an existing file that has the same file name as the new file. Clear Overwrite existing files so that a new file with the same name as an existing file is given an updated time/date stamp.
e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permission to write to the specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered
in the Quick Set Wizard.
f. Click OK to complete the SharePoint path setup, and navigate back to the
SharePoint Destination Settings page.
8. Select Verify folder access prior to job start to ensure that the
SharePoint folder specified as the destination folder is accessible each time
the Quick Set is used. If this option is not selected, jobs can be saved to
the SharePoint folder more quickly. However, if this option is not selected
and the SharePoint folder is inaccessible, the job will fail.
9. Click Next.
10. Set a Condition on Which to Notify on the Notification Settings page.
This setting configures the Quick Set to either not notify, or to send email
messages or print a summary page if a job either completes successfully or
fails. Select one of the following options from the Condition on Which to
Notify drop-down menu:
● Select Do not notify for the Quick Set to not perform any notification
action when a job completes successfully or fails.
● Select Notify when job completes to for the Quick Set to send a notification
when a job completes successfully.
● Select Notify only if job fails to for the Quick Set to send a notification
only when a job fails.
Selecting either Notify when job completes or Notify only if job fails
requires the Method Used to Deliver Notification: to be set. Select from the
following options:
● Email: Use this option to send an email when the selected notification
condition occurs. This option requires a valid email address in the
Notification Email Address: field.NOTE:To use the email notification feature,
first configure the email feature on the printer.
● Print: Use this option to print the notification when the selected
notification condition occurs.NOTE:Select Include Thumbnail for either
notification option to include a thumbnail image of the first page of the
scanned page of the job.
11. Click Next.
12. Select options from the Scan Settings page, and then click Next. For more
information, see Scan settings for Scan to Sharepoint on page 101.
13. Select options from the File Settings page, and then click Next. For more
information, see File settings for Scan to Sharepoint on page 102.
14. Review the summary of settings. Click Finish to save the Quick Set or
click Previous to edit the settings.
Scan a file directly to a SharePoint site
Follow the steps to scan a document directly to a SharePoint site.
-
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
-
From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature. -
Under Quick Sets, touch Select, select a Quick Set, and then select Load.
-
Touch the File Name: text field to open a keyboard. Type the name for the file using either the on-screen keyboard or the physical keyboard, and touch the Enter button .
-
Touch Options to view and configure settings for the document.
-
Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-11 Buttons on the right side of the preview pane
7. When the document is ready, select Send to save it to the SharePoint location.
Quick Set scan settings and options for Scan to SharePoint
Review the settings and options available in the Quick Set Wizard when adding,
editing, or copying a Scan to SharePoint Quick Set.
Table 6-12 Scan settings for Scan to SharePoint
Table 6-13 File settings for Scan to SharePoint
Set up Scan to USB Drive
Enable the Scan to USB Drive feature, which allows you to scan directly to a
USB flash drive.
Introduction
The printer has a feature that enables it to scan a document and save it to a
USB flash drive. The feature is not available until it has been configured
through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer.
However, the procedure below is valid for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information
icon , and then touch the Ethernet icon to display the IP address or host
name.
Step two: Enable Scan to USB Drive
Enable Scan to USB Drive using the following steps.
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play
is enabled.
3. Select the Scan/Digital Send tab and then click the Scan to USB Driver
Settings option in the left navigation pane.
4. Select the Enable Scan to USB Drive check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard drive.
Step three: Configure the Quick Sets (optional)
Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets
are shortcut jobs that can be accessed on the printer Home screen or within
the Quick Sets application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick
Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you clicked Add, the Quick Sets Setup page opens. Complete the
following information:
a. Quick Set Name: Enter a title for the new Quick Set.
b. Quick Set Description: Enter a description of the Quick Set.
c. Quick Set Start Option: To set how the Quick Set starts, click either Enter
application, then user presses Start or Start instantly when selected from the
Home Screen.
4. Select a default location where scanned files are saved on USB storage
devices inserted into the USB port on the control panel, and then click Next.
The default location options are:
● Save at root directory of the USB storage device.
● Create or place in this folder on the USB Storage Device — The path to the
folder on the USB storage device must be specified when using this file
location option. A backslash \ must be used to separate folder\subfolder names
in the path.
5. Select an option from the Condition on Which to Notify: drop-down list,
and then click Next.
This setting determines if, or how, users are notified when a Save To USB
Quick Set job completes or fails. The options for the Condition on Which to
Notify: setting are:
● Do not notify
● Notify when job completes
● Notify only if job fails
6. Choose the Scan Settings for the Quick Set, and then click Next.NOTE:For
more information on the available scan settings, see Default scan settings for
Scan to USB Drive setup on page 105
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available file settings, see Default file
settings for Save to USB setup on page 106
8. Review the summary of settings, and then click Finish to save the Quick
Set, or click Previous to edit the settings.
Default scan settings for Scan to USB Drive setup
Review the default settings for Scan to USB Drive setup.
Table 6-14 Scan settings for Scan to USB Drive setup
Default file settings for Save to USB setup
Review the options for Save to USB setup.
Table 6-15 File settings for Save to USB setup
Scan to email
Scan a document directly to an email address or contact list. The scanned
document is sent as an email message attachment.
Introduction
The printer has a feature that enables it to scan a document and send it to
one or more email addresses.
Scan to email
Use the following steps to scan a document directly to an email address or
contact list.
1. Place the document face-down on the scanner glass, or place it face-up in
the document feeder and adjust the paper guides to fit the size of the
document.
2. From the Home screen on the printer control panel, navigate to the Scan
application, select the Scan icon, and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To field to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default
information might appear in the From field. If so, you might not be able to
change it.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-17 Buttons on the right side of the preview pane
9. When the document is ready, select Send to email it.
NOTE: The printer might prompt you to add the email address to the contact
list.
Scan to job storage
Scan a document and save it to a job storage folder on the printer.
Introduction
The printer has a feature that enables it to scan a document and save it to a
job storage folder on the printer. You can retrieve the document from the
printer and print it when needed.
NOTE: Before you can scan to a storage folder on the printer, your printer
administrator or IT department must use the HP Embedded Web Server to enable
the feature and configure the settings.
Scan to job storage on the printer
Use this procedure to scan a document and save it to a job storage folder on
the printer so that you can print copies at any time.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-19 Buttons on the right side of the preview pane
9. When the document is ready, select Save to save the file to the storage folder.
Print from job storage on the printer
Use this procedure to print a scanned document that is in a job storage folder
on the printer.
- From the Home screen on the printer control panel, navigate to the Print application, select the Print icon, and then select Print from Job Storage.
- Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the document, and then select Select.
- If the document is private, enter the four-digit PIN in the Password field, and then select OK.
- To adjust the number of copies, touch the box to the left of the Print button, and then select the number of copies from the keypad that opens. Select the Close button to close the keypad.
- Select Print to print the document.
Scan to network folder
Scan a document and save it to a folder on the network.
Introduction
The printer can scan a file and save it in a shared folder on the network.
Scan to network folder
Use this procedure to scan a document and save it to a network folder.
NOTE: You might be required to sign in to the printer to use this feature.
-
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
-
From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon, and then select Scan to Network Folder.
-
Specify a folder destination. Folder options must first be configured by the printer administrator.
● To select a folder location that the administrator already set up, select Load under Quick Sets and Defaults, select the folder, and then select Load.
● To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard, type the path to the folder, and then select the Enter button . Enter user credentials if prompted and then select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the
server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder.
For example: \\server\folder\folder
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access. -
Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select the Enter button .
-
To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select Options in the lower left corner, and then select the settings from the Options menus. Select Done for each setting if prompted.
-
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-20 Buttons on the left side of the preview pane
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-21 Buttons on the right side of the preview pane
Scan to SharePoint
Scan a document directly to a SharePoint site.
Introduction
You can scan a document at the printer and send that document to a Microsoft®
SharePoint site.
This feature eliminates the need to scan the documents to a network folder,
USB flash drive, or email message, and then manually upload the files to the
SharePoint site.
Scan to SharePoint® supports all scanning options, including the ability to
scan documents as images or use the OCR features to create text files or
searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
Use the following steps to scan a document directly to a SharePoint site.
1. Place the document face-down on the scanner glass, or place it face-up in
the document feeder and adjust the paper guides to fit the size of the
document.
2. From the Home screen on the printer control panel, navigate to the Scan
application, select the Scan icon, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.
4. Select the File Name: text field to open a keyboard. Type the name for the
file, and then select the enter button .
5. To configure settings, such as File Type and Resolution, Sides, and
Content Orientation, select Options in the lower left corner, and then select
the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the
document. You can use the Expand and Collapse buttons on the left side of the
preview pane to expand and collapse the preview screen.
Table 6-22 Buttons on the left side of the preview pane
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-23 Buttons on the right side of the preview pane
Scan to USB drive
Scan a document directly to a USB drive.
Introduction
The printer can scan a file and save it to a USB flash drive.
Scan to USB drive
Use the following steps to scan a document directly to a USB drive.
NOTE: You might be required to sign in to the printer to use this feature.
- Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
- Insert the USB drive into the USB port near the printer control panel.
- From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon, and then select Scan to USB Drive.
- Select the USB drive under Destination, and then select the save location (either the root of the USB drive or an existing folder).
- Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select the Enter button .
- To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select Options in the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
- Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-24 Buttons on the left side of the preview pane
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-25 Buttons on the right side of the preview pane
Use HP JetAdvantage business solutions
HP JetAdvantage solutions are workflow and printing solutions that are easy to
use, and both networkand cloud-based. HP JetAdvantage solutions are designed
to help businesses of all types, including healthcare, financial services,
manufacturing, and public sector, manage a fleet of printers and scanners.
HP JetAdvantage Solutions include:
● HP JetAdvantage Security solutions
● HP JetAdvantage Management solutions
● HP JetAdvantage Workflow solutions
● HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workflow and printing
solutions, go to www.hp.com/go/PrintSolutions.
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljE826mfp.
Instructions are available for performing specific scan tasks, such as the
following:
● Copy or scan pages from books or other bound documents
● Send a scanned document to a folder in the printer memory
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
7 Fax
Configure the fax features, and send and receive faxes using the printer.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Set up fax
Set up the fax features for the printer.
Introduction
This information applies to fax models, or to other printers when an optional
analog fax accessory has been installed. Before continuing, connect the
printer to a phone line (for analog fax) or to an Internet or network fax
service.
Set up fax by using the printer control panel
Configure the fax features using the control panel.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Fax
b. Internal Fax Modem SetupNOTE:If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. -
Select the location from the list on the right side of the screen, and then select Next.
-
Touch the Company Name text field, and use the keypad to type the company name.
-
Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.
-
Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
-
If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to enter the number.
-
Review all the information on the left pane, and then select Finish to complete the fax setup.
Change fax configurations
Change or update fax settings.NOTE:The settings configured using the control
panel override any settings made in the HP Embedded Web Server.
Fax dialing settings
Use the following steps to change the fax dialing settings.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. Fax Dialing Settings
3. Configure any of the following settings, and then select Done.
Table 7-1 Fax dialing settings
General fax send settings
Use the following steps to change the fax send settings.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings -
Configure any of the following settings, and then select Done.
Table 7-2 Fax send settings
Fax receive settings
Use the following steps to change the fax receive settings.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Receive Setup -
Configure any of the following settings, and then select Done.
Table 7-3 Fax receive settings
Send a fax
Use the following steps to send a fax from the printer.
NOTE: Quick Sets are predefined settings for various types of output, such as
Text, Photograph, and High Quality. You can select a Quick Set to view the
description.
5. To configure settings, such as Resolution, Sides, and Content Orientation,
select Options in the lower left corner, and then select the settings from the
Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 7-4 Buttons on the left side of the preview pane
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 7-5 Buttons on the right side of the preview pane
7. When the document is ready, select Send to send the fax.
Create a fax printing schedule
Faxes print automatically upon receipt, but they can also be stored and
printed on a schedule that you determine. After you create the schedule, you
can enable or disable the schedule as needed.
-
From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.
-
Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Printing Schedule -
Under Incoming Fax Options, select Use Schedule.
-
Select New Event.
-
Select an option under Event Type.
● Begin Printing
● Begin Storing -
Choose a time and the day. You can select multiple days.
-
Select Save. To add another event, repeat steps 4 – 6.
-
Select Done to enable the fax printing schedule
Block incoming faxes
Use the fax block list setting to create a list of blocked phone numbers. When
a fax is received from a blocked phone number, the fax is not printed and is
immediately deleted from memory.
Create a list of blocked fax numbers
Use the following steps to create the list of fax numbers to block.
Delete numbers from the list of blocked fax numbers
Use the following steps to remove numbers from the list of blocked fax numbers.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljE826mfp.
Instructions are available for fax tasks, such as the following:
● Create and manage fax speed dial lists
● Configure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
8. Manage the printer
Utilize management tools, configure security and energy-conservation settings,
and manage firmware updates for the printer.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Advanced configuration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer
instead of the printer control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is
automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network
firewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the Embedded Web Server.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows 10 or greater
● Microsoft Edge (version 93 or greater)
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater) macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater) Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
Figure 8-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi- function printers (MFPs). A Print tab appears for single-function printers (SFPs).
Information tab
Settings available on the Information tab of the EWS.
Table 8-1 HP Embedded Web Server Information tab
General tab
Refer to the table for settings in the General tab.
Table 8-2 HP Embedded Web Server General tab
Other Links list
Configure which links display in the footer of the HP Embedded Web Server (EWS) by using the Edit Other Links menu on the General tab.
NOTE: The following list includes the default links in the EWS.
Table 8-3 HP Embedded Web Server Other Links list
Copy/Print tab
Settings available on the Copy/Print tab of the EWS.
Table 8-4 HP Embedded Web Server Copy/Print tab
Scan/Digital Send tab
Refer to the table for settings in the Scan/Digital Send tab.
Table 8-5 HP Embedded Web Server Scan/Digital Send tab
Fax tab
Settings available on the Fax tab of the EWS.
Table 8-6HP Embedded Web Server Fax tab
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 8-7HP Embedded Web Server Supplies tab
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Table 8-8HP Embedded Web Server Troubleshooting tab
Security tab
Refer to the table for settings in the Security tab.
Table 8-9 HP Embedded Web Server Security tab
HP Web Services tab
Settings available on the HP Web Services tab of the EWS.
Use the HP Web Services tab to configure and enable HP Web Services for this
printer. HP Web Services must be enabled to use the HP ePrint feature.
Table 8-10 HP Embedded Web Server HP Web Services tab
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 8-11 HP Embedded Web Server Networking tab > Configuration settings
Table 8-12 HP Embedded Web Server Networking tab > Security settings
Table 8-13 HP Embedded Web Server Networking tab > Diagnostics settings
Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of
Microsoft operating systems and not of the HP printer drivers. Go to Microsoft
at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
Open the HP Embedded Web Server (EWS):
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use
the HP Embedded Web Server.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet
mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Config Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the first field to open a keypad. Enter the correct digits for the
field, and then touch the OK button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. To enable manual configuration, open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To configure the address, open the Address menu, and then touch the field
to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex
settings.NOTE:This information applies only to Ethernet networks. It does not
apply to wireless networks.
The link speed and communication mode of the print server must match the
network hub. For most situations, leave the printer in automatic mode.
Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use
the printer control panel.NOTE:The printer setting must match the setting for
the network device (a network hub, switch, gateway, router, or computer).
NOTE:Making changes to these settings causes the printer to turn off and then
on. Make changes only when the printer is idle.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically configures itself for the highest link
speed and communication mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns off and then on.
Printer security features
Restrict who has access to configuration settings, secure data, and prevent
access to valuable hardware components.
Introduction
The printer includes several security features to restrict who has access to
configuration settings, to secure data, and to prevent access to valuable
hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help
you keep the printer secure, protect critical information on your network, and
simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
IMPORTANT: Make note of the password and store it in a safe place. The
administrator password cannot be recovered. If the administrator password is
lost or forgotten, contact HP Support for the assistance required to
completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network
traffic to and from the printer. IPsec provides host-to-host authentication,
data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print
server, you can configure IPsec by using the Networking tab in the HP Embedded
Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store
sensitive data without impacting printer performance. This hard disk uses the
latest Advanced Encryption Standard (AES) and has versatile time-saving
features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from
it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the
printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using
EconoMode can use less toner. However, using EconoMode can also reduce print
quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used
full-time, the toner supply might outlast the mechanical parts in the toner
cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using
the printer control panel.
Configure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer
wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode,
enter the time for the Sleep after Inactivity setting.
-
From the Home screen on the printer control panel, select Settings.
-
Open the following menus:
● General
● Energy Settings
● Sleep Settings -
Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period.
-
Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake
or go into Sleep mode at specific times on specific days of the week.
1.From the Home screen on the printer control panel, navigate to the Settings
application, and then select the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to
schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, configure the time and the days of the week for
the event. Select Save to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently
managing a wide variety of networked HP products, including printers,
multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing
and imaging environment — ultimately increasing business productivity by
helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support
for specific product features. Go to www.hp.com/go/webjetadmin for more
information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To
take advantage of the most current features, update the printer firmware.
Download the most recent firmware update file from the web:
Go to www.hp.com/support/ljE826mfp. Click Software, Drivers and Firmware.
9. Solve problems
Troubleshoot problems with the printer. Locate additional resources for help
and technical support.
The following information is correct at the time of publication. For current
information, see www.hp.com/support/ljE826mfp.
For more information:
HP’s all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 9-1 Customer support options
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, touch the Help button in the upper-right corner of
the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve
problems.
Introduction
Use one of the following methods to reset the printer settings to the original
settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verification message advises that completing the reset function might result
in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server
(networkconnected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then
select the Network icon to display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is
very low. Actual toner cartridge life remaining may vary. Consider having a
replacement available to install when print quality is no longer acceptable.
The toner cartridge does not need to be replaced now unless the print quality
is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge
life. Check the Supplies
Status Page or the HP Embedded Web Server (EWS) for the status.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or
is picking up multiple sheets of paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking
up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations
can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no
torn remnants of paper remain inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control
panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size
of paper. Adjust the guides to the appropriate indentation in the tray. The
arrow on the tray guide should line up exactly with the marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust
them to the indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays
for various printers.
Most HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
5. Verify that the humidity in the room is within specifications for this
printer and that paper is being stored in unopened packages. Most reams of
paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can
absorb moisture, and it might have a wavy or uneven appearance. If this
happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of
paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding
it at each end and bringing the ends up to form a U shape. Then, rotate the
ends down to reverse the U shape. Next, hold each side of the stack of paper
and repeat this process. This process releases individual sheets without
introducing static electricity. Straighten the paper stack against a table
before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack
6. Check the printer control panel to see if it is displaying a prompt to
feed the paper manually. Load paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a
lint-free cloth dampened with warm water. Use distilled water, if it is
available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on
the cloth or dab the cloth in water and wring it out before cleaning the
rollers.
The following image shows examples of the roller location for various
printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these
solutions:
1. Remove the stack of paper from the tray and flex it, rotate it 180
degrees, and flip it over. Do not fan the paper. Return the stack of paper to
the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the
paper, flex the stack by holding it at each end and bringing the ends up to
form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold
each side of the stack of paper and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
Figure 9-5 Technique for flexing the paper stack
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this
printer, and that paper is being stored in unopened packages. Most reams of
paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can
absorb moisture, and it might have a wavy or uneven appearance. If this
happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of
paper to stick together. If this happens, remove the paper from the tray and
flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use
paper from a different package.
5. Make sure the tray is not overfilled by checking the stack-height markings
inside the tray. If it is overfilled, remove the entire stack of paper from
the tray, straighten the stack, and then return some of the paper to the tray.
The following examples show the stack-height markings in the trays for various
printers. Most HP printers have markings similar to these. Also make sure that
all sheets of paper are below the tabs near the stack-height marks. These tabs
help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays
for various printers.
Most HP printers have markings similar to these.
7. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
If the document feeder jams, skews, or picks up multiple sheets of paper, try
these solutions.
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive
notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside
the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the
paper guides to center the stack.
● The paper guides must be touching the sides of the paper stack to work
correctly. Make sure that the paper stack is straight and the guides are
against the paper stack.
● The document feeder input tray or output bin might contain more than the
maximum number of pages. Make sure the paper stack fits below the guides in
the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other
debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air
or a clean, lint-free cloth moistened with warm water. If misfeeds still
occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the
Supplies button. Check the status of the document-feeder kit, and replace it
if necessary.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer
paper path.
Paper jam locations
Jams can occur in these locations.
Table 9-2Jam locations
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
The auto-navigation feature assists in clearing jams by providing step-by-step
instructions on the control panel.
When you complete a step, the printer displays instructions for the next step
until you have completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use
paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of
paper from the tray, straighten the stack, and then return some of the paper
to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size
of paper. Adjust the guides so they are touching the paper stack without
bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the
manual feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is
configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.
31.13.yz jam error in the document feeder
The following information describes how to clear paper jams in the document
feeder. When a jam occurs, the control panel displays an animation that
assists in clearing the jam.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray
are adjusted against the document, without bending the document. To copy
narrow documents, use the flatbed scanner.
Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
13.A1 jam error in tray 1 (multipurpose tray)
Use the following procedure to clear paper jams in Tray 1. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
1. Gently remove the jammed paper.
2. Open and then close the front door to resume printing.
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x
520-sheet trays
Use the following procedure to check for paper in all possible jam locations
related to Tray 2 or Tray 3.
When a jam occurs, the control panel might display a message and an animation
that assists in clearing the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser
to cool before handling it.
NOTE: The procedure to clear a paper jam in Tray 3 is the same as for Tray 2.
Only Tray 2 is shown here.
13.E1 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations
in the output bin. When a jam occurs, the control panel displays an animation
that assists in clearing the jam.
■ If paper is visible in the output bin, grasp the leading edge and remove it.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area
Use the following procedure to clear paper jams in the right door and fuser
area. When a jam occurs, the control panel displays an animation that assists
in clearing the jam.
NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality
problems on mono (black and white) HP LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware.
For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from
which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the
printed pages have smears, fuzzy or dark print, curled paper, scattered dots
of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the
setting as needed.
-
Open and close the paper tray.
-
Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
-
Make sure the paper loaded meets specifications.
-
Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.
c. Use the arrows to increase or decrease the humidity and resistance setting. -
Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as
needed.NOTE:The print driver settings will override any control panel
settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More… option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK
button.
8. Click the OK button to close the Document Properties dialog box. In the
Print dialog box, click the OK button to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the
menus drop-down list, and then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner
cartridges and if applicable, the status of other replaceable maintenance
parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports
menu.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining
for the toner cartridges and, if applicable, the status of other replaceable
maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its
estimated end of life. The supplies status page indicates when a supply level
is very low. After an HP supply has reached the very low threshold, HP’s
premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality
is no longer acceptable. Consider having a replacement available to install
when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other
replaceable maintenance parts, the supplies status page lists the genuine HP
part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on
it. For more information on identifying HP cartridges go to
www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate
inside the printer and can cause print-quality issues such as toner specks or
spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support
Tools menu.
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning… message displays on the printer control panel. The cleaning
process takes a few minutes to complete. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing
tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum. CAUTION: Do not touch the
imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging
drum, replace the toner cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem
has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing
environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP
specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that
is designed only for use in Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of
print-quality or paper-feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors,
or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of
printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer
requires good air flow on all sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other
elements that can leave residue inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly
on the printed page when printing from specific trays.
1. From the Home screen on the printer control panel, select the Settings
menu.
2. Select the following menus:
a. Copy/Print or Print
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed
pages.
5. Select Print Test Page again to verify the results, and then make further
adjustments if necessary.
6. Select Done to save the new settings.
Try a different print driver
Try a different print driver when printing from a software program and the
printed pages have unexpected lines in graphics, missing text, missing
graphics, incorrect formatting, or substituted fonts.
Download a different print driver from the HP support Web site: www.hp.com/support/ljE826mfp
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings
menu.
2. Open the following menus:
a. Copy/Print or Print
b. Print Quality
c. Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 9-3 Image defects table quick reference
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature
or can go away completely with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a
Very Low state (it has passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media
that is loaded in the tray. Try using a different ream of media or a different
tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating
temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the
printer. See support.hp.com for a list of the supported paper sizes and types
for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 9-4 Banding defects
Table 9-5 Black page
Table 9-6 Blank page — No print
Table 9-7 Fixing/fuser defects
Table 9-8 Gray background or dark print
Table 9-9 Image placement defects
Table 9-10 Light print
Table 9-11 Output defects
Table 9-12 Streak defects
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in
the order presented to resolve the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder
correctly, using the paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not
fix the problem, see “Improve print quality” for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document
feeder white plastic backing, which might cause print defects. Use the
following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the
power cable from the electrical outlet.
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the
document feeder, be sure to clean the small strips of glass on the left side
of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge
to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Calibrate the scanner
Calibration is a process that optimizes scan quality.
NOTE: When using the document feeder, make sure to adjust the guides in the
input tray so they are against the original document.
1. From the Home screen on the printer control panel, navigate to the Support
Tools application, and then select the Support Tools icon.
2. Open the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Calibrate Scanner
3. Touch the Start button to start the calibration process. Follow the on-
screen prompts.
4. Wait while the printer calibrates, and then try copying again.
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled
paper, or areas where pigment has dropped out.
Check the paper selection options
Use the following steps to check the paper selection options.
1. From the Home screen on the printer control panel, navigate to the Copy
application, and then select the Copy icon.
2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predefined options.
4. Select Paper type, and then select one of the predefined options.
5. Select Paper tray, and then select one of the predefined options.
6. Select Done to save the paper selection options.
Check the image-adjustment settings
Adjust the settings in the Copy menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the
sharpness could make text appear crisper, but decreasing it could make photos
appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors
in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the
darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned
images. For example, if the original document is printed on colored paper, use
this feature to lighten the background without affecting the darkness of the
image.
● Automatic Tone: Available for Flow printers only. The printer automatically
adjusts the Darkness, Contrast, and Background Cleanup settings to the most
appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Copy
application, and then select the Copy icon.
2. Select Options, and then scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and select Done.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or
photos.
1. From the Home screen on the printer control panel, navigate to the Copy
application, and then select the Copy icon.
2. Select Options, and then select Optimize Text/Picture.
3. Select one of the predefined options.
4. Select Copy to start the copy job.NOTE:These settings are temporary. After
you have finished the job, the printer returns to the default settings.
Improve scan image quality
Try the following basic solutions to improve scanned image quality.
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder
correctly, using the paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not
fix the problem, see “Improve print quality” for further solutions.
Check the scanner glass for dirt and smudges Learn about solving copy-quality
debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or
carbon tetrachloride on any part of the printer; these can damage the printer.
Do not place liquids directly on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the
document feeder, be sure to clean the small strips of glass on the left side
of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge
to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to
turn the printer on.
Check the resolution settings
Follow these steps to adjust the resolution setting. Setting the resolution to
a high value increases the file size and the scan time.
1. From the Home screen on the printer control panel, navigate to the Scan
application, and then select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Resolution options, and then select Done.
5. Select Send or Save to start the scan.
Check the color settings
Follow these steps to adjust the color setting.
1. From the Home screen on the printer control panel, navigate to the Scan
application, and then select the Scan icon.
2. Select one of the following Scan features:
● Save to Device Memory
● Scan to Email
● Scan to Network Folder
● Scan to USB
● Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
5. Select one of the predefined options.
6. Touch the Send button.
Check the image-adjustment settings
Adjust the settings in the Scan menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the
sharpness could make text appear crisper, but decreasing it could make photos
appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors
in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the
darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned
images. For example, if the original document is printed on colored paper, use
this feature to lighten the background without affecting the darkness of the
image.
● Automatic Tone: Available for Flow printers only. The printer automatically
adjusts the Darkness, Contrast, and Background Cleanup settings to the most
appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Scan
application, and then select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send or Save to start the scan.
NOTE:These settings are temporary. After you have finished the job, the printer returns to the default settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or
photos.
1. From the Home screen on the printer control panel, navigate to the Scan
application, and then select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Optimize Text/Picture.
4. Select one of the predefined options.
5. Select Send or Save to start the scan.NOTE:These settings are temporary.
After you have finished the job, the printer returns to the default settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the file. For the
highest quality, select the highest setting.
1. From the Home screen on the printer control panel, navigate to the Scan
application, and then select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Quality and File Size options, and then
select Done.
5. Select Send or Save to start the scan.
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in
the order presented to resolve the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder
correctly, using the paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not
fix the problem, see “Improve print quality” for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document
feeder white plastic backing, which might cause print defects. Use the
following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or
carbon tetrachloride on any part of the printer; these can damage the printer.
Do not place liquids directly on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the
document feeder, be sure to clean the small strips of glass on the left side
of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge
to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the send-fax resolution settings
Adjust the resolution of outgoing faxes as needed. A higher resolution setting
increases the fax size and send time.
1. From the Home screen on the printer control panel, navigate to the Fax
application, and then select the Fax icon.
2. Select Options.
3. In the Options pane, scroll to and select Resolution.
4. Select one of the predefined options, and then select Send to send the
fax.
Check the image-adjustment settings
Adjust the settings in the Fax menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the
sharpness could make text appear crisper, but decreasing it could make photos
appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors
in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the
darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned
images. For example, if the original document is printed on colored paper, use
this feature to lighten the background without affecting the darkness of the
image.
● Automatic Tone: Available for Flow printers only. The printer automatically
adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the
scanned document.
1. From the Home screen on the printer control panel, navigate to the Fax
application, and then select the Fax icon.
2. Select Options.
3. In the Options pane, scroll to and select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the
printer returns to the default settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or
photos.
- From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax icon.
- Select Options.
- In the Options pane, scroll to and select Optimize Text/Picture.
- Select one of the predefined options.
- Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
Check the error-correction setting
Make sure the Error Correction Mode setting is enabled. This setting can
improve image quality.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Done button.
Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the
default page size, the printer attempts to scale the image to fit the page. If
this setting is disabled, larger images split across multiple pages.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Default Job Options
d. Fit to Page
3. Select the On option to enable the setting, or select the Off option to
disable it.
Send to a different fax machine
The problem might be related to fax machine settings or supplies status.
Try sending the fax to a different fax machine. If the fax quality is better,
the problem is related to the initial recipient’s fax machine settings or
supplies status.
Check the sender’s fax machine
Try the following to check the sender’s fax machine.
Ask the sender to try sending from a different fax machine. If the fax quality
is better, the problem is with the sender’s fax machine. If a different fax
machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
Solve wired network problems
Contact your managed service representative. Make sure that you know your
product model number, which appears on the product label on the back of the
printer.
Solve wireless network problems
Contact your managed service representative. Make sure that you know your
product model number, which appears on the product label on the back of the
printer.
Solve fax problems
Use the following sections to solve issues involving the printer fax
functions.
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related
problems you encounter:
● Are you using the fax cable supplied with the fax accessory? This fax
accessory has been tested with the supplied fax cable to meet RJ11 and
functional specifications. Do not substitute another fax cable; the analog-fax
accessory requires an analog-fax cable. It also requires an analog phone
connection.
● Is the fax/phone line connector seated in the outlet on the fax accessory?
Make sure that the phone jack is correctly seated in the outlet. Insert the
connector into the outlet until it “clicks.”NOTE:Verify that the phone jack is
connected to the fax port rather than to the network port. The ports are
similar.
● Is the phone wall jack working properly? Verify that a dial tone exists by
attaching a phone to the wall jack. Can you hear a dial tone, and can you make
or receive a phone call?
What type of phone line are you using?
Verify the type of phone line you are using, and review the recommendations
for that type of line.
● Dedicated line: A standard analog fax/phone line assigned to receive or send
faxes.NOTE:The phone line should be for printer fax use only and not shared
with other types of telephone devices. Examples include alarm systems that use
the phone line for notifications to a monitoring company.
● PBX system: A business-environment phone system. Standard home phones and
the fax accessory use an analog phone signal. Some PBX systems are digital and
might not be compatible with the fax accessory. You might need an interfacing
Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
● Roll-over lines: A phone system feature where a new call “rolls over” to the
next available line when the first incoming line is busy. Try attaching the
printer to the first incoming phone line. The fax accessory answers the phone
after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax
accessory to protect the fax accessory against electrical power passed through
the phone lines. These devices can cause some fax communication problems by
degrading the quality of the phone signal.
If you are having problems sending or receiving faxes and are using one of
these devices, connect the printer directly to the phone jack on the wall to
determine whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the
rings-to-answer setting for the fax accessory, the messaging service answers
the call, and the fax accessory cannot receive faxes.
If the rings-to-answer setting for the fax accessory is lower than that of the
messaging service, the fax accessory answers all calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-
waiting notice can interrupt a fax call in progress, which causes a
communication error.
Ensure that a call-waiting feature is not active on the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a
Configuration Page report to check the status.
1. From the Home screen, scroll to and select Reports.
2. Open the following menus:
a. Configuration/Status Pages
b. Configuration Page
3. Touch the Print button to print the report, or touch the View button to
view the report on the screen. The report consists of several pages.NOTE:The
printer IP address or host name is listed on the Jetdirect Page.
4. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions.NOTE:If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.
Table 9-13 Analog-fax accessory troubleshooting
General fax problems
Learn about solutions for common fax problems.
The fax failed to send
Verify the fax issue, and try the suggested solution.
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn off the JBIG setting.
No fax address book button displays
Verify the fax issue, and try the suggested solution.
None of the contacts in the selected contacts list have fax information
associated with them. Add the necessary fax information.
Not able to locate the Fax settings in HP Web Jetadmin
Verify the fax issue, and try the suggested solution.
Fax settings in HP Web Jetadmin are located under the device’s status page
drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is
enabled
This fax issue is a normal part of operation.
For all forwarded faxes, the printer appends the overlay header to the top of
a page.
This is normal operation.
A mix of names and numbers is in the recipients box
This fax issue is a normal part of operation.
Names and numbers can both display, depending on where they are from. The fax
address book lists names, and all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
Verify the fax issue, and try the suggested solution.
The fax header is being appended to the top of the fax, pushing text to a
second page.
To print a one page fax on a single page, set the overlay header to overlay
mode, or adjust the fit-to-page setting.
A document stops in the document feeder in the middle of faxing
Verify the fax issue, and try the suggested solution.
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
Verify the fax issue, and try the suggested solution.
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings
menu.
USB flash drive is not responding
The USB port is disabled by default. Before using this feature, choose a
method to enable the USB port.
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the
Settings application, and then select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network
connected printers only)
Use the HP Embedded Web Server to enable the USB port for printing.
A Service and support
HP limited warranty statement
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance
or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside
of the published environmental specifications for the product, or (e) improper
site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states
or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus,
Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du
Nant-d’Avril 150, 1217 Meyrin, Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any
legal rights to a guarantee from seller of nonconformity of goods with the
contract of sale. These rights expire six years from delivery of goods for
products purchased in England or Wales and five years from delivery of goods
for products purchased in Scotland. However various factors may impact your
eligibility to receive these rights. For further information, please consult
the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress
/ecc-net/index_en.htm). Consumers have the right to choose whether to claim
service under the HP Limited Warranty or against the seller under the legal
guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory
rights from seller
in relation to nonconformity of goods with the contract of sale. However
various factors may
impact your eligibility to receive these rights. Consumer statutory rights are
not limited or affected
in any manner by HP Care Pack. For further information, please consult the
following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the
European Consumer Centers website
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress
/ecc-net/index_en.htm). Consumers have the right to choose whether to claim
service under the HP Limited Warranty or against the seller under the legal
guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights
to a two-year guarantee from seller of nonconformity of goods with the
contract of sale; however various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or affected in
any manner by the HP Limited Warranty. For further information, please consult
the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress
/ecc-net/index_en.htm). Consumers have the right to choose whether to claim
service under the HP Limited Warranty or against the seller under two-year
legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Belgium, France, and Luxemburg
HP’s Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled,
refurbished, remanufactured or tampered with in any way, (b) experience
problems resulting from misuse, improper storage, or operation outside of the
published environmental specifications for the printer product or (c) exhibit
wear from ordinary use.
To obtain warranty service, please return the product to place of purchase
(with a written description of the problem and print samples) or contact HP
customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty statement
This HP product is warranted to be free from defects in materials and
workmanship until the earlier of a) the printer providing a low-life indicator
on the control panel, or b) the expiration of the warranty period. Replacement
Preventative Maintenance kits or LLCs products carry a 90 day parts only
limited warranty, from the last purchase date.
This warranty does not apply to products that (a) have been refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting
from misuse, improper storage, or operation outside of the published
environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the
control-panel message indicates the cartridge is non-HP. HP will help
determine if the cartridge is genuine and take steps to resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the
following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging
differs from HP packaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers’ printing needs.
The data collected from the toner cartridge memory chip does not contain
information that can be used to identify a customer or user of the toner
cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to
HP’s free return and recycling program (HP Planet Partners:
www.hp.com/hprecycle). The memory chips from this sampling are read and
studied in order to improve future HP products. HP partners who assist in
recycling this toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License
Agreement
(“EULA”) is a legal agreement between (a) you (either an individual or a
single entity) and (b) HP Inc. (“HP”) that governs your use of the Sign-In
Once application installed on or made available by HP for use with your
printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply
with all terms and conditions of this EULA. In the case you are representing
an entity or organization, the same terms and conditions in this Section 1
shall also apply with respect to the use, copying, and storage of the Software
on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of
accessing and using the Software. You may not separate component parts of the
Software for use on more than one device. You do not have the right to
distribute the Software, nor do you have the right to modify the Software or
disable any licensing or control feature of the Software. You may load the
Software into the temporary memory (RAM)of your device for purposes of using
the Software.
b. Storage. You may copy the Software into the local memory or storage device
of your device.
c. Copying. You may make archival or back-up copies of the Software, provided
the copy contains all of the original Software’s proprietary notices and that
it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not
expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any
portion of the Software which constitutes non-proprietary HP software or
software provided under public license by third parties (“Freeware”), is
licensed to you subject to the terms and conditions of the software license
agreement or other documentation accompanying such Freeware at the time of
download, installation, or use of the Freeware. Use of the Freeware by you
shall be governed entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be
licensed for the original Software identified by HP as eligible for the
upgrade. After upgrading, you may no longer use the original Software Product
that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the
original Software provided by HP unless HP provides other terms along with the
update or supplement. In case of a conflict between such terms, the other
terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer
of the Software to another end user. Any transfer must include all component
parts, media, printed materials, this EULA, and if applicable, the Certificate
of Authenticity. The transfer may not be an indirect transfer, such as a
consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your
license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the
Software for commercial timesharing or bureau use. You may not sublicense,
assign or transfer the license or Software except as expressly provided in
this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and
user documentation are owned by HP or its suppliers and are protected by law,
including but not limited to United States copyright, trade secret, and
trademark law, as well as other applicable laws and international treaty
provisions. You shall not remove any product identification, copyright notices
or proprietary restrictions from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer,
decompile, or disassemble the Software, except and only to the extent that the
right to do so is mandated under applicable law notwithstanding this
limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will
also terminate upon conditions set forth elsewhere in this EULA or if you fail
to comply with any term or condition of this EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the
Software. It is your responsibility to obtain and maintain all equipment,
services and software needed for access to and use of the HP ID account, any
applications linked via this Software, and your device(s), as well as paying
any applicable charges.
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach
of security related to this Software or the device(s) it is installed on.
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP
addresses,
and/or other authentication information used by you to access HP ID and the
various applications connected via this Software. HP may use this data to
optimize Software performance based on user preferences, provide support and
maintenance, and assure security and software integrity. You can read more
about the data collection in the sections titled “What Data We Collect” and
“How We Use Data” in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW,
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE
AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A
PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES
OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE.
Some states/jurisdictions do not allow exclusion of implied warranties or
limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any
damages that you might incur, the entire liability of HP and any of its
suppliers under any provision of this EULA and your exclusive remedy for all
of the foregoing shall be limited to the greater of the amount actually paid
by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS
OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE
IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS
OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212,
Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under HP’s
standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and
regulations of the United States and other countries (“Export Laws”) to assure
that the Software is not (1) exported, directly or indirectly, in violation of
Export Laws, or (2) used for any purpose prohibited by Export Laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the
legal age of majority in your state of residence and, if applicable, you are
duly authorized by your employer to enter into this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of
California, U.S.A.
16. ENTIRE AGREEMENT. Unless you have entered into a separate license
agreement for the Software, this EULA (including any addendum or amendment to
this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the
Software and it supersedes all prior or contemporaneous oral or written
communications, proposals and representations with respect to the Software or
any other subject matter covered by this EULA. To the extent the terms of any
HP policies or programs for support services conflict with the terms of this
EULA, the terms of this EULA shall control.
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may
have the benefit of certain statutory rights and remedies under consumer
legislation in respect of which HP’s liability cannot lawfully be excluded or
limited. If you acquired the Software as a consumer within the meaning of
relevant consumer legislation in your country, state or territory, the
provisions of this EULA (including the disclaimers of warranties, limitations
and exclusions of liability) must be read subject to applicable law and apply
only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the
meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act
2010 (Cth) then despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the
Australian Consumer Law, including that goods will be of acceptable quality
and services will be supplied with due care and skill. You are entitled to a
replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the
Software repaired or replaced if it is not of acceptable quality and the
failure does not amount to a major failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy,
or any guarantee, warranty or other term or condition implied or imposed by
the Australian Consumer Law which cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in
addition to other rights and remedies available to you under the Australian
Consumer Law. Your rights under the Australian Consumer Law prevail to the
extent that they are inconsistent with any limitations contained in the
express warranty.
The Software may be capable of retaining user-generated data. HP hereby
provides you with notice that if HP repairs your Software, that repair may
result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability
in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies, please contact HP:
To initiate a support request or warranty claim, please call 13 10 47 (within
Australia) or +61 2 8278 1039 (if dialing internationally) or visit
www.hp.com.au and select the “Support” tab for the most current customer
service options.
If you are a consumer within the meaning of the Australia Consumer Law and you
are purchasing the Software or warranty and support services for the Software
which are not of a kind ordinarily acquired for personal, domestic or
household use or consumption, then despite any other provision of this EULA,
HP limits its liability for failure to comply with a consumer guarantee as
follows:
a. provision of warranty or support services for the Software: to any one or
more of the following: re-supply of the services or payment of the costs of
having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement
of the Software or the supply of equivalent software; repair of the Software;
payment of the costs of replacing the Software or of acquiring equivalent
software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction involving a person who is purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business (“New Zealand Consumers”) are entitled to repair, replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost. Where any supply of products or services is for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All
other product names mentioned herein may be trademarks of their respective
companies. To the extent permitted by applicable law, the only warranties for
HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable
law, HP shall not be liable for technical or editorial errors or omissions
contained herein.
Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and problem
description ready.
Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.
B Environmental product stewardship program
Protecting the environment
HP is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize
impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according
to a standardized protocol* and when these emissions data are applied to an
anticipated high-use scenario in an office workspace**, HP has determined
there is no appreciable amount of ozone generated during printing and the
levels are well within current indoor air quality standards and guidelines.
- Test method for the determination of emissions from hardcopy devices with respect to awarding the environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which
saves natural resources and saves money without affecting the high performance
of this product. HP printing and imaging equipment marked with the ENERGY
STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY
STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed
at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
HP does not recommend the full-time use of EconoMode. If EconoMode is used
full-time, the toner supply might outlast the mechanical parts in the print
cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
Paper use
This product’s duplex feature (manual or automatic) and N-up printing
(multiple pages printed on one page) capability can reduce paper usage and the
resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards
that enhance the ability to identify plastics for recycling purposes at the
end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.1
All HP cartridges returned to HP Planet Partners go through a multiphase
recycling process where materials are separated and refined for use as raw
material in new Original HP cartridges and everyday products. No Original HP
cartridges returned through HP Planet Partners are ever sent to a landfill,
and HP never refills or resells Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit
www.hp.com/hprecycle. Select your country/region for information on how to
return HP printing supplies. Multi-lingual program information and
instructions are also included in every new HP LaserJet print cartridge
package.
1 Program availability varies. For more information, visit
www.hp.com/hprecycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type) battery that may require special
handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material – special handling may apply. See http://dtsc.ca.gov/hazardouswaste/perchlorate.
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle.
Brazil hardware recycling information
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Chemical substances
HP is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as
REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).
A chemical information report for this product can be found at:
www.hp.com/go/reach.
Product Power Data per European Union Commission Regulation 1275/2008 and the
UK Relevant Statutory Requirements
For product power data, including the power consumption of the product in
networked standby if all wired network ports are connected and all wireless
network ports are activated, please refer to section P14 ‘Additional
Information’ of the product IT ECO Declaration at
www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-
pc.html.
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the
reduction in hazardous substances provisions of the “India E-waste Rule 2016.”
It does not contain lead, mercury, hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1
weight % and 0.01 weight % for cadmium, except where allowed pursuant to the
exemptions set in Schedule 2 of the Rule.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances
(for example, toner) can be obtained by accessing the HP Web site at
www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive
environmental rating that helps identify greener electronics equipment. For
more information on EPEAT go to www.epeat.net. For information on HP’s EPEAT
registered products go to
www.hp.com/hpinfo/globalcitizenship/environment/pdf/epeat_printers.pdf.
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.
C Regulatory information
Regulatory statements
Regulatory model identification numbers
Products bearing the CE marking and UKCA marking comply with one or more of
the following EU Directives and/or equivalent UK Statutory Instruments as may
be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco
Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European
Harmonized Standards. The full EU and UK Declaration of Conformity can be
found at the following website: www.hp.com/go/certificates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on
the regulatory label.)
The point of contact for regulatory matters is: Email techregshelp@hp.com
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park
Drive, Reading, RG6 1PT
The product meets the requirements of EN 55032 and its equivalent UK/BS EN
standard, in which case the following applies: ‘Warning – This is a Class A
product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.’
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A
limits of Part 15 of FCC rules.
Canada – Industry Canada ICES-003 Compliance Statement
CAN ICES-003(A)/NMB-003(A)
VCCI statement (Japan)
EMC statement (Korea)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The
voltage rating is on the product label. The product uses either 100-127 Vac or
220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1
650-857-1501
Laser statement for Finland
Taiwan BSMI USB Port (Walk-up) statement
Product stability
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper tray when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Telecom (fax) statements
Fax Cord Statement
Product may or may not have fax/telephone cord enclosed. If not provided to reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Europe Statement for Telecom Operation
The printer meets applicable EU Directive & UK Statutory Instruments and
carries the CE & UKCA mark accordingly. For details see EU & UK Declaration of
Conformity issued by the manufacturer.
For printers with the feature to be connected to the analog Public Switched
Telecommunication Networks (PSTN):
Due to differences between individual European national PSTNs the product may
not guarantee unconditional assurance of successful operation on every PSTN
termination point. Network compatibility depends on the correct setting being
selected by the customer in preparation of its connection to the PSTN. Please
follow the instructions provided in the user manual. If you experience network
compatibility issues, please contact your equipment supplier or HP Inc. help
desk in the country of operation. Connecting to a PSTN termination point may
be the subject of additional requirements set out by the local PSTN operator.
New Zealand Telecom Statements
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions for
connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item
of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom’s network services.
This equipment may not provide for the effective hand-over of a call to
another device connected to the same line.
This equipment shall not be set up to make automatic calls to the Telecom
“111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility
distinctive ring service for New Zealand.
Additional FCC statement for telecom products (US)
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the back of this equipment is a label that contains,
among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.
The REN is used to determine the quantity of devices, which may be connected
to the telephone line. Excessive RENs on the telephone line may result in the
devices not ringing in response to an incoming call. In most, but not all,
areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the
total RENs, contact the telephone company to determine the maximum REN for the
calling area.
This equipment uses the following USOC jacks: RJ11C.
FCC-compliant telephone cord, jack and modular plug should be used with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures
that could affect the operation of the equipment. If this happens, the
telephone company will provide advance notice in order for you to make the
necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device. This includes the toner cartridge, the supports for trays and bins, the power cord, and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Telephone Consumer Protection Act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, or other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges).
Industry Canada CS-03 requirements
Notice: The Industry Canada label identifies certified equipment. This
certification means the equipment meets certain telecommunications network
protective, operational, and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirement document(s). The
Department does not guarantee the equipment will operate to the user’s
satisfaction. Before installing this equipment, users should ensure that it is
permissible for the equipment to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance
with the above conditions
may not prevent degradation of service in some situations. Repairs to
certified equipment should be coordinated by a representative designated by
the supplier. Any repairs or alterations made by the user to this equipment,
or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment. Users should ensure for their
own protection that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution can be particularly important in rural
areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is shown on the regulatory chassis label.
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
The Ringer Equivalence Number (REN) indicates the maximum number of devices
allowed to be connected to a telephone interface. The termination of an
interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices not exceed five (5).
The standard connecting arrangement code (telephone jack type) for equipment
with direct connections to the telephone network is CA11A.
Wireless statements
European regulatory notice
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or body.
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
European Regulatory Notice
The telecommunications functionality of this product may be used in the
following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and
United Kingdom.
Thailand Wireless Statement
Read More About This Manual & Download PDF:
References
- 123.hp.com - HP Smart
- 123.hp.com - Printer setup from the HP® Official site
- dtsc.ca.gov/hazardouswaste/perchlorate
- Gmail
- HP Smart Universal Printing Driver (SUPD) | HP® Support
- support.hp.com
- Anatel — Agência Nacional de Telecomunicações
- eiae.org - eiae Resources and Information.
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Australia
- Reciclagem dos suprimentos HP | HP® Brasil
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
- HP anti-counterfeit | HP® Official Site
- hp.com/go/eu-legal
- hp.com/go/LaserJetMobilePrinting
- HP
- HP Developers Portal | HP Linux Imaging and Printing
- 123.hp.com - HP Smart
- Document and Workflow Management - Workflow Software | HP® Official Site
- Ink, Toner & Paper Supplies | HP® Store
- hp.com/go/unixmodelscripts
- hp.com/go/webjetadmin
- hp.com/hpinfo/globalcitizenship/
- HP Ink & Toner Cartridge Recycling | HP® Official Site
- HP Privacy Central | HP® Official Site
- Product Return and Recycling | HP® Official Site
- hp.com/support
- hp.com/support/
- hp.com/support/ljE826mfp
- HP Smart
- Your request has been blocked. This could be due to several reasons.
- HP® | Official Site
- HP LaserJet Enterprise, HP PageWide Enterprise - Wireless printing from a laptop, phone, or tablet | HP® Customer Support
- How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn
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