HOMPANY SmartVac 11 Cordless Vacuum Cleaner User Manual
- June 15, 2024
- HOMPANY
Table of Contents
HOMPANY SmartVac 11 Cordless Vacuum Cleaner
Product Information
Specifications
- Warranty: 2-Year Limited Warranty
- Usage: Private household purposes
- Country of Use: The machine should be used in the country it was sold
- Authorized Retailers: Warranty only applies to purchases made from authorized retailers of HOMPANY
- Exclusions: Commercial or rental use, use of unauthorized parts or accessories, careless operation or handling, misuse or abuse, lack of maintenance, and external factors unrelated to product quality and use
Product Usage Instructions
**Important Safety Notice
**
Precautions During Use
- Do not use to collect hard objects, such as glass shards, needles, nails, etc.
- Do not touch the charger with wet hands to avoid electric shock.
- Use only accessories and replacement parts recommended by HOMPANY.
- Do not use without the dust container and the filter(s) in place.
- Pay particular attention when cleaning on stairs.
- Do not use the vacuum cleaner to suck up detergent, kerosene, soot, wet dust, water, sewers, matches, and other objects.
- Do not use a vacuum cleaner to suck up small particles like cement, plaster dust, wall powder or large objects like toy paper balls, otherwise, the vacuum cleaner will block, and the motor will burn out.
Package Contents
Please check and confirm the accessories and parts according to the following sheet before use.
| Part Name | Quantity |
|---|---|
| Main Body | 1 |
Accessories Overview
- Overview
- Digital Display Screen
- Accessories
Specifications
| Product | Cordless Vacuum Cleaner |
|---|---|
| Model | SmartVac 11 |
| Nominal Voltage | 29.6V |
| Cleaning Modes | MID/MAX/MIN |
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| The vacuum cleaner does not work | (1) No power supply (2) Battery not |
installed in position (3) Motorized brush head is blocked with hair and other debris (4) Automatic protection for overheating The switch cannot function (5) The switch cannot function| (1) Charge the under vacuum decanter (2) Battery installed in position (3) Clean the motorized brush head (4) Restart after cooling (5) Contact HOMPANY support for replacement
Warranty Information
The machine comes with a 2-year limited warranty against original defects in material and workmanship. To make a claim under the warranty, you need to provide your original purchase receipt with the purchase date and order number on it. All work will be carried out by HOMPANY or its authorized agency. Any replaced defective parts will become the property of HOMPANY. Service under this warranty will not extend the period of the warranty.
What is Covered?
The warranty covers defects in material and workmanship when used for
private household purposes in accordance with the HOMPANY Instruction Manual.
It applies only to purchases made from authorized retailers of HOMPANY and if
the machine is used in the country it was sold.
What is Not Covered?
The warranty does not cover machines purchased from an unauthorized dealer,
careless operation or handling, misuse or abuse, lack of maintenance or use
not in accordance with the HOMPANY Instruction Manual, commercial or rental
use, use of parts not in accordance with the manual, use of non-recommended
parts and accessories, external factors unrelated to product quality and use
(such as accidental water damage), repairs or alterations by unauthorized
parties or agents, normal wear and tear (including Dust Cup, Belt, Filter,
HEPA, Brush Roller, and Power Cord) or carpet/floor damage due to improper use
or failure to turn off the brush roller when necessary, and reduction in
battery discharge time due to battery age or use.
Contact Information
If your machine is not functioning properly or if you have any questions, please contact HOMPANY Official Customer Service:
- Email (EN): support@hompany.top
- Email (EU): service@hompany.top
HOMPANY’s customer service team is always available to assist you.
Warranty
The 2-Year Limited Warranty
Your HOMPANY machine has a 2-year warranty against original defects in
material and workmanship, when used for private household purposes in
accordance with the HOMPANY Instruction Manual. This warranty provides, at no
extra cost to you, all labor and parts necessary to ensure your machine is in
proper operating condition during the warranty period.
What is Covered?
According to the requirements outlined in this instruction manual, subject
to the following conditions and exclusions. Only applies to purchases made
from authorized retailers of HOMPANY. This warranty will only be valid if the
machine is used in the country in which it was sold.
What is Not Covered?
HOMPANY shall not be liable for costs, damages or repairs incurred as a
result of: Machines purchased from an unauthorized dealer. Careless operation
or handling, misuse, abuse and/or lack of maintenance or use not in accordance
with the HOMPANY Instruction Manual. The machines are used for commercial or
rental purposes in addition to normal domestic use. Use of parts not in
accordance with the HOMPANY Instruction Manual. Use of parts and accessories
other than those produced or recommended by HOMPANY. External factors
unrelated to product quality and use, like accidental water damage. Repairs or
alterations carried out by unauthorized parties or agents. Normal wear and
tear, including Dust Cup, Belt, Filter, HEPA, Brush Roller, and Power Cord (or
where external damage or abuse is diagnosed), carpet or floor damage due to
use not in accordance with manufacturer’s instructions or failure to turn the
brush roller off when necessary. Reduction in battery discharge time due to
battery age or use.
How to Claim?
Please keep your proof of purchase. To make a claim under our Limited Warranty, you need to provide your original purchase receipt with the purchase date and order number on it. All work will be carried out by HOMPANY or its authorized agency. Any replaced defective parts will become the property of HOMPANY. Service under this warranty will not extend the period of this warranty.
If your machine is not functioning properly, or you still have any questions after reading this manual carefully, please feel free to contact us, we will try our best to provide you with a satisfactory solution.
Email to HOMPANY Official Customer Service: EN: support@hompany.top EU: service@hompany.top
FAQ
What does the warranty cover?
The warranty covers original defects in material and workmanship when used for private household purposes in accordance with the HOMPANY Instruction Manual.
How long is the warranty period?
The warranty period is 2 years from the date of purchase.
What is not covered by the warranty?
The warranty does not cover machines purchased from unauthorized dealers, careless operation or handling, misuse or abuse, lack of maintenance or use not in accordance with the HOMPANY Instruction Manual, commercial or rental use, use of non-recommended parts and accessories, external factors unrelated to product quality and use, repairs or alterations by unauthorized parties or agents, normal wear and tear, and reduction in battery discharge time due to battery age or use.
How do I claim the warranty?
Keep your proof of purchase and contact HOMPANY with the original receipt to make a claim.
How do I clean the vacuum cleaner?
Regular maintenance includes cleaning the main body, dust cup, filter, and brush roller as outlined in the manual.
Email to HOMPANY Official Customer Service:
We are always here to help you for any questions. Contact us- We will get back
to you within 1 business day.
EN: support@hompany.top EU:
service@hompany.top
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