Skullcandy Skullcandy App User Manual

Skullcandy Skullcandy App User Manual

THE BASICS.

WHAT SKULLCANDY PRODUCTS ARE COMPATIBLE WITH THE SKULLCANDY APP?

Currently, the Skullcandy App supports:

• Sesh ANC
• Mod
• Crusher ANC
• Crusher Evo
• Indy ANC
• Indy Evo
• Indy Fuel
• Push Ultra
• Riff Wireless 2
• PLYR

All users can explore the Skullcandy brand and get support through the Skullcandy App.

WHICH PRODUCTS ARE NOT SKULLCANDY APP SUPPORTED?

Due to tech limitations, the Skullcandy App does not support some of our products such as:

• Hesh
• Hesh ANC
• Hesh Evo
• Venue
• Indy
• Sesh
• Sesh Evo
• Spoke
• Jib
• Jib True 2
• Dime
• Dime 2
• Ink’d
• Etc.

WHAT DEVICES CAN ACCESS THE SKULLCANDY APP?

• The Skullcandy App runs on mobile devices – iOS and Android operating systems alike. At this time laptops and tablets are not supported, though we are exploring expanding our device coverage.
• The Skullcandy App supports devices running the following operating systems
  • Android 9
  • Android 10
  • Android 11
  • Android 12
  • Android 13
  • iOS 12
  • iOS 13
  • iOS 14
  • iOS 15
  • iOS 16
  • iOS17

PHONE PAIRING.

I AM HAVING TROUBLE CONNECTING MY PRODUCT TO MY PHONE.

When connecting your product to your mobile device, make sure your product is in pairing mode. This is usually achieved across products with a cycle off and back on.

1. To use the Skullcandy App, make sure you first successfully pair your app-compatible Skullcandy product to your phone.
2. Go to your mobile Bluetooth device list and select the Skullcandy product name that you want to pair. If you see your product’s name followed by “-LE” this is a secondary connection for Tile™ services. It will not allow for audio and calls over this connection; it is not the correct Bluetooth connection to support the use of the Skullcandy App.
3. If you do not see your product’s name without “-LE” in your Bluetooth devices pairing list, please complete a clear paired device reset. For most Skullcandy audio products, powering your earbuds or headphones off then back on will get you back into pairing mode.

THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE

**I SEE MY PRODUCT LISTED IN MY PHONE’S BLUETOOTH SETTINGS WITH A -LE

ON IT. WHAT DOES “-LE” STAND FOR?**

You may notice your Skullcandy product showing up two times in your phone Bluetooth devices list. One is the regular audio streaming connection…

• LE stands for “Low-Energy Bluetooth.” Since your Tile™ enabled product gives off different Bluetooth connection points, you might also see your product name followed by -LE, such as “Sesh Evo-LE.”  You don’t want to select this when it appears in the list of your available devices. This is the Low-Energy Bluetooth connection that the Tile™ App uses for its bud tracking functionality. Instead, select just the product name with a small headphone icon to the left. Such as “Sesh Evo”.

THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE

Android on the left: iOS on the right:

APP LINKING.

**I HAVE THE SKULLCANDY APP ON MY DEVICE, BUT STILL CAN’T CONNECT USING

MY APP-COMPATIBLE PRODUCT.**

FOR ANDROID PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here  ( https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help- )
2. Please make sure you have enabled Bluetooth and Location permissions for the app. If you have declined Location permissions, for example, you may have to go into the app settings and re-enable.
3. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.

WHY DO I NEED TO PROVIDE LOCATION SERVICES ON MY ANDROID DEVICE TO CONNECT MY HEADPHONES TO THE SKULLCANDY APP?

Android requires that any app that uses Bluetooth also be granted location access. This is because Bluetooth can be used for a lot of things, including tracking location. The Skullcandy App uses it to discover your Skullcandy product and connect to it. If you don’t give the Skullcandy App location access, it won’t be able to find and connect to your product. The Skullcandy App does not track your location or store your data. Please be sure to grant Location permissions to enjoy the Skullcandy App experience!

FOR IOS PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here  ( https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help- )
2. Please make sure you have enabled Bluetooth permissions in the app. If you have declined Bluetooth permissions you may have to go into the app settings and re-enable.
3. With Bluetooth turned on and your product successfully connected to your phone, you should be able to link to the Skullcandy App. Tip: If you can listen to a podcast or stream music through your headphones or earbuds, you are successfully connected to your phone!)
4. With your Skullcandy App compatible product ready, open the Skullcandy App and link your product through app prompts to use and enjoy in-app features!

**MY INDY ANC IS SHOWING A SUCCESSFUL CONNECTION TO THE SKULLCANDY APP

BUT NONE OF THE FEATURES ARE AVAILABLE.**

THE LATEST UPDATE TO THE SKULLCANDY APP ADDRESSED THIS ISSUE. PLEASE MAKE SURE YOU HAVE UPDATED TO THE LATEST VERSION, LISTED BELOW.

• ANDROID SKULLCANDY APP VERSION: 3.6.2
• IOS SKULLCANDY APP VERSION: 3.6.2

NAVIGATING THE SKULLCANDY APP.

New to the Skullcandy App? Here are some tips to help you make the most of your in-app experience.

TIPS FOR USING THE PRODUCT INTERFACE:

• Tap the “i” in the top right of your product card to view product information
• Swipe up to access product features through widgets
• Press on a widget to open informational guides to the feature
• Swipe left on the widget screen to find itemized user guides
• Scroll to the bottom of the feature and user guides to locate product registration

**WE KNOW OF A FEW SKULLCANDY APP ISSUES YOU MAY ENCOUNTER, AND WANT TO

SHARE THOSE WITH YOU**

ON ANDROID PHONES:

HAVING ISSUES LINKING PREVIOUSLY CONNECTED PRODUCTS?

After updating to version 3.3.0 or 3.3.1 of the Skullcandy App, some users may experience issues connecting products they had linked with a previous version of the Skullcandy App. To solve this, please follow these steps:

• Clear the Skullcandy App’s Storage
  • Open the Settings application on your device.
  • **** Head Over to Apps Menu
  • **** Choose Installed Applications
  •  Find the Skullcandy App
  • **** Select it, Move to the Storage Tab
  •  Hit Clear Storage/Clear App Data
• Uninstall the Skullcandy App and reinstall the Skullcandy App from the Google Play Store
• Ensure your app-compatible product is paired with your phone and you can stream audio to your product.
• Launch the Skullcandy App with your product connected to your phone
• Follow the intro screens and accept all permissions (Bluetooth, Location, and Media)
• Wait 2-5 seconds, a screen will open asking to connect to your product
• Select connect and your product should connect with no issues. Now when you open the Skullcandy App it will automatically connect to the product you’re using!

FIRMWARE UPDATES

WHAT PRODUCTS HAVE A FIRMWARE UPDATE AVAILABLE?

There is a firmware update available for the following products:

• Indy ANC
• Sesh ANC
• PLYR

**HOW DO I KNOW IF MY PRODUCT HAS AN UPDATE AVAILABLE AND HOW DO I

ACCESS IT?**

There are two ways to know if your product has a firmware update available:

• App Banner Notifications
• “Update” button on the Product Card

WHY CAN’T I START THE FIRMWARE UPDATE?

Make sure all of the requirements to start the update have a green checkmark next to them. The requirements are listed below:

• Your earbuds/headset must have at least 25% battery
• Your phone must have a network connection (internet access)
• Your phone must have at least 30% battery
• Both earbuds must be connected to your phone and the Skullcandy App

If one of these requirements is not met, you’ll need to:

• Meet the requirement
  • Charge your phone or earbuds/headset
  • Connect both earbuds
  • Connect to a network
• Leave the update
• Access the update again

THE UPDATE FAILED, WHY AND WHAT DO I DO?

There are a number of reasons your firmware update may fail. A few of the most likely reasons are a phone call interrupted the update, the earbuds lost connection during the update, or the app was closed during the update. Whatever the case may be, there will be a notification with some instructions to follow before trying again.

• Place your earbuds in the case and close the lid. Wait about 5 seconds, then take them back out. Once they connect with the Skullcandy App, try the update again.
• If the update fails again, put the earbuds in the case and close the lid. Then force close the Skullcandy App. Launch the Skullcandy App and remove the earbuds from the case. Once they are connected with the Skullcandy App, attempt the update again.

WHAT TO DO FOR BEST RESULTS

For the best results while updating your product’s firmware:

• Force close all other apps
• Do not leave the Skullcandy App open during the update
• Keep your phone unlocked during the update
• Do not power down your earbuds during the update or put them in their case

OTHER FAQS.

HOW DO I SET A CUSTOM EQUALIZER?

The Custom Equalizer feature is currently available on these products:

• Mod
• Sesh ANC
• PLYR

To set a Custom Equalizer:

• Select “Custom” on the Equalizer widget
• Tap on the graph to open the equalizer editor
• Use the touchpoints to edit the 5-band equalizer to your desired levels
• Exit the equalizer editor to save your Custom Equalizer
• Your earbuds will recall those settings and you can toggle across hearing modes including Music, Podcast, Movie presets, or your Custom EQ setting.

**WHY CAN’T I CHANGE PRESET EQ MODES (MUSIC, PODCAST, MOVIE MODE) IN

THE SKULLCANDY APP?**

• If you have Indy Evo, Indy Fuel, or Push Ultra earbuds, you will notice EQ modes displayed but the inability to select which mode is utilized from the Skullcandy App interface. This is due to technical limitations at this time that requires you to use the button controls on your earbuds to cycle through different EQ settings.

**I DOWNLOADED THE SKULLCANDY APP, BUT WHERE IS THE PERSONAL SOUND

PRODUCT FEATURE?**

The Personal Sound feature is currently available on these products:

• Crusher ANC
• Crusher Evo
• Indy ANC

Once linked to the Skullcandy App, scroll down to the widgets and set up Personal Sound for your optimized listening experience.

**NOTE THAT PERSONAL SOUND IS NOT A FEATURE OFFERED ACROSS THESE PRODUCTS:

• Indy Fuel
• Indy Evo
• Push Ultra
• Sesh ANC
• Mod
• Riff Wireless 2

**WHY IS THE SKULLCANDY APP SHOWING A DIFFERENT BATTERY LIFE STATUS

THAN MY PHONE DISPLAYS?**

The Skullcandy App periodically checks the battery status of your headphones or primary earbud. At times, the Skullcandy App may show less precise battery levels than that our your phone. Additionally, on certain earbuds (Indy ANC, Indy Evo, Indy Fuel, and Push Ultra), the Skullcandy App scans battery life based on the primary earbud. The primary earbud is determined by which earbud is pulled out of the charging case first and can therefore change across usage. Where some users are running solo bud mode, the battery status of the primary bud may not match that of the secondary bud and reflect inaccurately in the Skullcandy App on occasion.

**WHILE USING SESH EVO, MY PHONE STATES “AN APP IS NEEDED TO USE THIS

DEVICE”, HOWEVER, SESH EVO IS NOT A SKULLCANDY APP COMPATIBLE PRODUCT, PLEASE HELP.**

When pairing your Sesh Evo to your phone, be sure to select only “Sesh Evo” and not “Sesh Evo-LE”. If Sesh Evo-LE is selected, you are trying to connect to the Tile™ app Bluetooth signal, which requires a Tile™ app connection. This is the Low-Energy Bluetooth connection that the Tile™ App uses for its bud tracking functionality and it is not the connection you want to use for streaming audio from your phone.

**IF YOU SELECT JUST SESH EVO (WITH A SMALL HEADPHONE ICON TO THE LEFT ON ANDROID DEVICES) YOU WILL NOT BE PRESENTED WITH AN APP DOWNLOAD REQUEST.

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