TickTalk TT5 Kids Smartwatch User Guide

TickTalk TT5 Kids Smartwatch

Product Usage Instructions

Activating Your SIM

• If you bought the pre-loaded SIM TickTalk5, please scan the QR code or visit www.myticktalk.com/activation to activate the cellular service with the ICCID of the SIM.

For Worldwide Users

• For international customers, please use a SIM card from your local GSM carrier on a regular cell phone plan. Make sure your carrier supports the following frequency bands to match TickTalk5: B1, B2, B3, B4, B5, B7, B12, B17, B66.

Network Connection

• Swipe up the screen to check the connection. Once your TickTalk 5 has connected to your network, you’ll see a connected icon that becomes white.

Downloading the Parent App

• Scan the QR code or search for TICKTALK in the App Store or Play Store to download the parent app. There are separate versions for iPhone and Android.

Signing Up

• After signing up, the first person to pair with your watch will be the ADMIN USER. Only the Admin User will be able to manage and approve SECONDARY USERS to communicate with your TickTalk.

Pairing

• Go to your TickTalk5 settings and select PAIR ME to bring up your QR code. From your app, select PAIR MY TICKTALK and scan the QR code. Make sure your watch is ON and CONNECTED to your mobile network.

Editing Child’s Information

• Select the PROFILE ICON in the bottom center of your app. REMOTO ANSER (Remote Answer) may not be used until your watch phone number has been set up in your app.

Preset Contacts

• Click the CONTACTS ICON in the PARENT PORTAL. You can add up to 53 PARENT-APPROVED CONTACTS who can call your child and whom your child can call. Enable BLOCK UNKNOWN NUMBERS in your PARENT PORTAL to block strangers from calling your child.

Other App Users

• The Admin User is able to set individual access levels for each contact. Choose LIMITED ACCESS to allow them to only use VOICE CALLING, VIDEO CALLING, GREETING CARD & IN-APP MESSAGING with your child.

Troubleshooting

If you are unable to charge the watch, please make sure the 4 pins of the wire are completely touching the base of the charging pins on your watch and try again. If your watch is always offline, check the reception of your area. You can also connect to Wi-Fi first to check if the watch is functioning properly. If the issue persists, try changing to another carrier’s service.

FAQ

• Q: How do I turn on/off the TickTalk 5?
  • A: To turn on the watch, hold down the POWER BUTTON for 5 seconds. To turn off the watch, also hold down the POWER BUTTON for 5 seconds.
• Q: How do I activate the cellular service with my pre-loaded SIM?
  • A: Please scan the QR code or visit www.myticktalk.com/activation to activate the cellular service with the ICCID of the SIM.
• Q : How many parent-approved contacts can I add to the TickTalk 5?
  • A: You can add up to 53 parent-approved contacts who can call your child and whom your child can call.

WELCOME TICKTALKER

Thank you for choosing the TickTalk 5.
We hope it brings your family happiness and peace of mind. For the best user experience, please read our user manual and do not hesitate to contact us if you have any questions.

• support@myticktalk.com
• 1-844-260-4051
• 9:00am-6:00pm /PST

COMPONENTS

• Both the speaker and microphone are protected with IP67 WATER RESISTANCE for minor splashes and spills

CALL 911

• Quick tap the POWER BUTTON once then the SOS BUTTON twice to instantly call 911 .
• It is available disabled in the parental App.

CHARGING

• Please use the provided 5V USB CHARGING CORD
• we recommend charging under adult supervision
• The cord for TickTalk4 is not avaliable

EXTRA ACCESSORY

• This charging base can easily hold the watch with magnets, providing a stable charging experience.

More Detail: www.myticktalk.com

ACTIVATE SIM AND WORLDWIDE USERS

ACTIVATE YOUR SIM

If you bought the pre-loaded SIM TickTalk5. Please scan the QR code or visit www.myticktalk.com/activation to active the cellular service with the ICCID of the SIM.

• We recommend the $9.99 plan to start
• The ICCID located in the watch settings/ About Me and on the back of the SIM card.

FOR WORLDWIDE USERS

For international customers, please use a SIM card from your local GSM carrier on a REGULAR CELL PHONE PLAN. Make sure your carrier has the bellow frequency bands to match TickTalk5.

• 4G Frequency Bands
  • B1 B2 B3 B4 B5 B7 B12 B17 B66
• How To Load A SIM
  • Turn on the watch select the Outside U.S.

NETWORK CONNECTION

• Swipe up the screen to check the Connection.
• Once your TickTalk 5 has connected to your network, you’ll see a CONNECTED ICON becomes white.
• The wacth won’t work without connection

REASONS CONNECTION FAILED

• Poor cellular reception
• Slow network connection
• Invalid or inactive SIM
• Defective watch or SIM

HOW TO SOLVE

• Check carrier’s coverage map in your location.
• Connect to Wi-Fi to make sure the watch is good.
• Confirm that you have already activated your SIM with a regular phone plan.
• Contact TickTalk Support

DOWNLOAD AND SIGN UP

DOWNLOAD THE PARENT APP

• Scan the QR code or search for TICKTALK in the APP STORE or PLAY STORE.

SIGN UP

• After signup, the first person to pair with your watch will be the ADMIN USER.
• Only the Admin User will be able to manage and approve SECONDARY USERS to communicate with your TickTalk.

PAIR

• Go to your TickTalk5 settings and select PAIR ME to bring up your QR code.
• From your App, select PAIR MY TICKTALK and scan the QR code. Make sure your watch is ON and CONNECTED to your mobile network.

EDIT CHILD’S INFO

• Select the PROFILE ICON in the bottom center of your App.
• REMOTO ANSER may not be used until your watch phone number has been setup in your App.

PRESET CONTACTS AND OTHER APP USERS

PRESET CONTACTS

• Click the CONTACTS ICON in the PARENT PORTAL .
• You can add up to 53 PARENT-APPROVED CONTACTS who can call your child and your child can call.
• Enable BLOCK UNKOWN NUMBERS in your PARENT PORTAL to block strangers calling your child.

OTHER APP USERS

• Admin user is be able to Set individual access levels for each contact.
• Choose LIMITED ACCESS to allow them to only use VOICE CALLING, VIDEO CALLING, GREETING CARD & IN-APP MESSAGING with your child.

TROUBLE SHOOTINGS

Unable to charge

• Please make sure the 4 pins of the wire are completely touching the base of the charging pins on your watch and try again.

My watch is always offline

• Check the reception of your area. Also you can connect to Wi-Fi first for checking the watch is fine.
• If so, try change another carrier’s service.

Location is inaccurate

• The most location tracking by Wi-Fi. Some Wi-Fi devices have incorrect location info collected by the map companies. TickTalk only provides the data from them.
• For more infomation, please visit www.myticktalk.com/support

WARNING

Watch Overheating

• The TickTalk 5 works exactly like a personal smartphone.
• The temperature may increase with extended use. We recommend removing the watch if the temperature increases or feel uncomfortable.

Skin Sensitives

• If your child has skin sensitives, please take special care when wearing the watch. If worn too tightly, your child may be more likely to experience irritation.
• Keeping the TickTalk band clean and dry will reduce the possibility of any skin irritation.
• If your child experiences any redness, swelling, itchiness, or any other irritation or discomfort on the skin around or beneath your watch, please remove the TickTalk immediately and consult your physician before resuming to use.
• The TickTalk 5 contains sensitive electronic components and can be damaged if dropped, burned, punctured, or crushed. Do not use a damaged TickTalk, such as one with a cracked screen, visible water intrusion, or other damages as it may cause injury.
• Avoid heavy exposure to dust or sand.
• Do not open, attempt to repair, or disassemble your TickTalk. This may cause damage resulting in the loss of water resistance and may cause injury to you or your child. This will also void your warranty.
• Do not attempt to replace the battery yourself as this can cause damage which may lead to overheating or injury.
• To charge your TickTalk, only use the included charging cable and 5V USB charger. A higher voltage may cause damage to the TickTalk 5 or other property.
• As a safety precaution, please only charge your TickTalk 5 under adult supervision.

CHOKING HAZARD

• Small parts not for children under 3 years or any individuals who have a tendency to place inedibles objects in their mouths.

SETUP VIDEOS

• We have a full set of instructional videos to setup and use your TickTalk 5. Scan the QR code to watch now.
• www.myticktalk.com/pages/setup-videos

LIMITED WARRANTY

1-YEAR LIMITED WARRANTY

• Our customer support doesn’t end with your purchase.
• If you are not fully satisfied with your purchase, please contact us for a replacement or return. Check our warranty policy at www.myticktalk.com/pages/warranty

RETURN FOR A REPLACEMENT

If the product has quality issues within our 1-Year Warranty, contact us directly to repair or exchange. Defective products must be sent to TickTalk to obtain repair or exchange service. TickTalk is not responsible for transportation or return shipping costs of the replacement to the customer. Pre-authorization is required before sending any unit in for warranty service. Products must be returned in either the original packaging or packaging with an equal degree of protection.

Please visit our Return Policy at www.myticktalk.com to fill out the request form. You’ll receive an email with the return instructions to ship back to us for replacement. We’ll complete the inspection within 2 business days and either repair or ship a replacement to you.

RETURN FOR REFUND

If you are not satisfied with the product, you can return to us within 30 days of receiving for a full refund. We do not take responsibility for return shipping costs. Pre-authorization is required before sending in any unit for refund. All return products must be in brand-new condition, with original packaging including any manuals, cables, or included accessories. Please only return the free SIM card if it has not been activated. If the product is damaged or shows signs of use, this policy does not apply.

Please visit our Return Policy at www.myticktalk.com to fill out the form request. You’ll receive an email with the return for refund instructions to ship back to us. We’ll check the watch condition and issue a refund within 2 business days of receiving the return.

FCC Statement

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure Statement

SAR tests are conducted using standard operating positions According FCC standards with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value.

This model product has been tested and meets the FCC RF exposure guidelines with the test distance 0mm for body worn and 10mm for mouth up. The use of accessories that do not satisfy these requirements may not comply with FCC exposure requirements, and should be avoided.

Contact

• support@myticktalk.com
• 1-844-260-4051
• 9:00am-6:00pm /PST Monday-Friday
• www.myticktalk.com

References

• TickTalk Kids Smart Watch Phone With GPS Tracker
• TickTalk Videos Setting Up Your Ticktalk 4
• TickTalk Warranty For Smart Watch Phone For Kids

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