TICKTALK 20240514 5 Kids Smart Watch User Guide

: June 11, 2024
: TickTalk

TICKTALK 20240514 5 Kids Smart Watch

TICKTALK-20240514-5-Kids-Smart-Watch-product

For Ages 3+

SPECIFICATION

Product Size: 4 7 x 45x 16 mm
Wristband Size: 5.0″-7.48″
Net Weight: 55g
Connectivity: Cellular 4G/Bluetooth/GPS
CPU: 64-bit Quad-core Processor
Ram/ Rom: lGB/ 8GB
SIM Card: Nano SIM
Display: 1.52 inches, TFT Touchscreen
Camera Resolution: 5 Megapixels
Camera Quantity: 1
Water Resistance: IP67
Battery: Lithium-ion 770mAh
Charger Input: 5V/500mAh
Wi-Fi: Wi-Fi 4 (802.11 a/b/g/n) Bluetooth: 4.2 Low Energy

Cellular Frequency Bands:
LTE: Bl/B2/B3/B4/B5/B7/B12/B17/B66 UMTS: B1/B2/B4/B5

COMPONENTS

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Both speaker and microphone are IP67 water-resistant offering protection against minor splashes

Hold down the red SOS BUTTON for 5 seconds to call your Emergency SOS contact

EMERGENCY CALL To call 911, press POWER BUTTON once, followed by SOS BUTTON twice.

This feature can be enabled or disabled via the Parent App.

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CHARGING

Use the included 5V

use CHARGING CORD
Connect the charging cable as shown in this image and in the direction of the arrow.

Chargers from Tick Talk 4 are not compatible with TickTalk 5
Adult supervision is recommended during charging recommended during charging cable, when connected to a charger onto metallic surfaces.This could lead to the cable overheating and becoming damaged.

EXTRA ACCESSORY

Our Power Base, available for separate purchase, offers an effortless magnetic charging solution, ideal for placement on a nightstand or any convenient spot.

For more details, visit www.myticktalk.com

ACTIVATING YOUR SIM
U.S. Customers
U.S. models come with a pre-installed TickTalk SIM. Activate your service plan by visiting activate.myticktalk.com or scanning the OR code below.

Plans as low as $9.99/mo plus tax.
ICCID location: Watch Settings > About Me or on the SIM card.
Plans as low as $9.99/mo plus tax.
ICCID location: Watch Settings > About Me or on the SIM card.

ACTIVATING YOUR SIM

NON-U.S. Customers
For customers outside the U.S. acquire a SIM from a local GSM carrier on a standard smartphone plan. Ensure the plan includes Vol TE.

Check for compatibility with these 4G Bands:
Bl, 82, 83, 84, 85, 87, 812, 817, 866

Follow on-screen
instructions in the ‘Non-U.S.’ section for SIM installation.

INSTALL SIM CARD Non-U.S. Customers

Begin by unscrewing the screws. Next, utilize the provided Opener to open the SIM cover. Insert the ‘fi SIM card face down, close the cover, and firmly tighten the screws.

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NETWORK CONNECTION
Swipe up on the watch screen to view the connection status. A white

CONNECTED ICON

indicates the watch is successfully connected to the network.

•A network connection is essential for the watch’s operation.

CONNECTION TROUBLESHOOTING

Common Problems

Weak cellular signal
Slow network speed
Inactive or improper SIM

Solutions

Verify network coverage in your area.
Try Wi-Fi connection for a quick functionality check.
Ensure your SIM is activated with a regular cellphone plan.
Reach out to TickTalk Support for help support@myticktalk.com

PARENT APP
Download the TickTalk Parent App from the APP STORE, GOOGLE PLAY STORE, or scan the provided OR code.

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ACCOUNT SETUP

First-time users need to sign up for an account. Theinitial user to pair with the watch is designated as the ADMINUSER. responsible for managing and authorizing
SECONDARY USERS.

ADMINUSER.
responsible for managing and authorizing

SECONDARY USERS.

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PAIRING PROCESS

To pair, navigate to TickTalk 5 Settings, select PAIR, and it’ll display the OR code. Using the parent App, choose PAIR HY TICKTALK and scan the code on the watch. Ensure the watch is powered ON and has network connectivity.

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EDIT CHILD’S INFO
Click the PROFILE icon in the App to add or modify your child’s information.

The REMOTE
ANSWER feature requires the child’s watch phone number to be entered in this section.

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MANAGING CONTACTS

Access the CONTACTS section in the PARENT PORTAL to add up to 53 PRE-APPROVED CONTACTS. These contacts can makevoice calls and receive calls from your child’s watch.
To prevent unwanted calls, enable BLOCK UNKNOWN NUMBERS in the PARENT PORTAL.

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MANAGING APP USERS

The Adm in User can assign different access levels to each contact. Select LIMITED ACCESS for contacts to restrict them to VOICE/VIDEO CALLS, GREETING CARDS & IN-APP MESSAGING with the child.

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TROUBLESHOOTING

Unable to charge
Ensure the charging cord pins align and fully connect with the watch.
My watch is always offline
- Check local network reception.
- Connect to Wi-Fi as a diagnostic step.
- Consider switching to a different carrier if persistent issues occur.

For comprehensive support, visit www.myticktalk.com/support

SETUP VIDEOS

For detailed setup and instructions, scan the OR code to access our video tutorials.
Visit https://go.myticktalk.com/setup for additional resources.

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WARNING
Charge your TickTalk 5 using only the provided charging cable and a 5V USB charger. Using a charger with a higher voltage may damage the Tick Talk 5 or other property. Always charge under adult supervision for safety.

CHOKING HAZARD
This product contains small parts and is not suitable for children under 3 years, or for individuals who have a tendency to place inedible objects in their mouths.

Watch Overheating
Like a personal smartphone, the TickTalk 5 may heat up during charging, Face Talk calls, or prolonged use. If the watch becomes warm or your child feels uncomfortable, we recommend removing it.

Skin Sensitivity
If your child has sensitive skin, please exercise caution when wearing the watch. A fit that’s too tight might cause irritation. Regularly cleaning and drying the TickTalk band can minimize skin irritation. If your child shows any signs of redness, swelling, itchiness, or discomfort around or beneath the watch, remove the TickTalk immediately and consult a physician before continued use.

WARNING
The TickTalk 5 contains delicate electronic components and is susceptible to damage if dropped, burned, punctured, or crushed. Avoid using a damaged TickTalk, especially if it has a cracked screen, visible water damage, or other types of damage, as this could cause injury. Avoid exposing the device to heavy dust or sand. DO NOT open, try to repair, or disassemble your TickTalk. Doing so can damage the device, compromise its water resistance, and potentially cause injury to you or your child. Such actions will also void the warranty. DO NOT attempt to replace the battery yourself, as improper handling can cause damage, potentially leading to overheating or injury.

WARRANTY AND SERVICE INFORMATION

Satisfaction Guaranteed

For any concerns or issues, reach out to our customer support for assistance.
Detailed warranty policy available at https://go.myticktalk.com/warranty

Returns & Replacements

Contact us for a warranty service pre-authorization.
Returns must be in original or protective packaging.
Complete return policy at https://go.myticktalk.com/return
Repair or replacement will be processed within 2 business days of receiving the returned item.

30-DAY REFUND POLICY

Returns accepted within 30 days of receipt for a full refund.
A refund pre-authorization is required.
Returns must be in new condition, with all original packaging and accessories.
The free SIM card should be returned only if not activated.
Detailed return instructions at https://go.myticktalk.com/return
Refund processed within 2 business days of receiving the return.

FCC COMPLIANCE

FCC ID : 2AS8N-TT5
This device adheres to part 15 of the FCC Rules

Operating conditions:

The device must not cause harmful interference.
The device must accept any interference received, including interference that may cause undesired operation.