TOBENONE UC2401 USB C Docking Station Dual 4K Monitor Instruction Manual

: June 15, 2024
: TOBENONE

Table of Contents

TOBENONE UC2401 USB C Docking Station Dual 4K Monitor
Product Usage Instructions
Ports and connectors
Specifications
For USB C Windows and macOS
Troubleshooting
PRODUCT SPECIFICATIONS
Package Contents
Free Warranty Extended
FAQ
Read User Manual Online (PDF format)
Download This Manual (PDF format)

TOBENONE UC2401 USB C Docking Station Dual 4K Monitor

Product Usage Instructions

Step 1: Setup

Ensure that your computer is powered off.
Connect the docking station to your computer’s USB C port using the provided USB C cable.
Connect your monitor(s) to the docking station using the HDMI or VGA cables.
Connect any other peripherals, such as a mouse or keyboard, to the available USB ports on the docking station.
Double-check all connections to ensure they are secure.

Step 2: Power On

Turn on your computer.
The docking station should automatically be recognized and configured by your operating system.

Step 3: Display Configuration

If you are using multiple monitors:
Right-click on your desktop and select “Display settings” or similar.
Adjust the display settings according to your preferences, such as screen resolution, orientation, and extended display mode.

Step 4: Audio Configuration

If you want to output audio through the docking station:
Right-click on the speaker icon in the system tray and select”Playback devices” or similar.
Select the docking station as the default audio playback device.

Troubleshooting

If you encounter any issues with your USB C Triple Display Docking Station Stand, try the following troubleshooting steps:

Ensure that all cables are securely connected.
Restart your computer.
Update your operating system and drivers to the latest version.
Check for any known compatibility issues with your computer operating system.
Contact our support team at support@tobenone.com for further assistance.

THANK YOU

Thank you for your purchase of the TO- BENONE 14 in triple display dock stand UDS020P. This triple display dock stand can help to expand multiple displays on USB C Windows and MacBooks, including MI, and M2, only need you to install the instantview driver before use. It is easy to expand your laptop to dual HDMI, VGA, 2 X USB C 3.0, 2 X USB A 3.0, 2 X USB 2.0, RJ45 Ethernet, SD/TF. 3.5mr-n Audio& Mic. PD 3.0, so you can easily con- nect multi-devices via one USB C cable.

Ports and connectors

Specifications

Working Indicator Light
(DO USB A 3.0: Support data transfer up to 5Gbps
3.5mm Audio &Mic: Support Audio in & out
SD & TF: Support 2 cards reading and writing simultaneously
USB C 3.0: Support data transfer up to 5Gbps
USB C Host: Connect to your laptop’s USB C port
USB C PD 3.0: Connect the USB C power supply
RJ45 Ethernet: supports 10/100/1000 Mbps
USB 2.0: Connect your wireless devices
HDMI 1: Connect to devices with an HDMI port to stream video at a resolution up to
HDMI 2: Connect to a device with an HDMI port to stream video at a resolution up to
And need to install the driver before use
VGA: Connect to devices with a VGA port to stream video at a resolution up to the need to install the driver before use

USB C Triple Display Docking Station Stand
Please follow the steps below to start using your dock

Step 1 : Connect the power cord to the power adapter.
Step 2: Please plug the power supply into the USB C PD 3.0 port(8)
Step 3 : Please connect the USB C to the dock and the USB C port 7 of your laptop via the USB C cable as provided
Step 4. Use a standard HDMI cable to connect the HDMI monitors via HDMI port(13 14)
Step 5 : Use a standard VGA cable to connect the VGA monitors via the VGA port(15)
step 6: Install the InstantView driver to display
- Connect the docking station to your laptop via a USB C cable, and you’ll see a disk called “INSTANTIEW”
- Double-click and open the file, according to your system choose the proper application and complete the driver installation within seconds
- For macOS, the app will require screen recording permission to capture pixels and send them to your external monitors. Apple Menu – System Preferences – Chose “Security & Privacy*’ – Choose “Privacy” tab – Scroll to find “Screen Recording” and click “macOS InstantVieW’ – Open CIick InstanView App. and it will enable external displays immediately

Note:

The InstantView won’t store or record any screen content
It is recommended to restart the computer after installation.
If you cannot find the “InstantVieW’ on the laptop’s desktop, please go to v,ww.siliconmotion.com/downloads/ to download the driver and install the driver according to the web-
site installation steps(www.siliconmotion.com/downloads) Or install the driver by scanning the QR code below and according to your computer system.
Step 7: Attach USB A, and USB C devices to the USB ports of the dock( 2 5 6 10 11) Attach SD and MicroSD cards to the card slots(4)
Step 8 : Connect speaker/headphones or Microphones to the 3.5mm Audio/Mic port(3)
Step 9 : Connect the ethernet cable to the Ethernet port(9)

For USB C Windows and macOS

Troubleshooting

No video output on HDMI 2 and VGA port when using triple display

Please follow below the steps to have a try: Please remove all cables – reboot your laptop – attach the power supply to the USB C PD 3.0 port – and attach other devices to the dock such as the monitor.
HDMI 1 is plug-and-play. HDMI 2 and VGA are driver-based. You need to download the driver called”InstantVieW’ which is a built-in USB stick. this docking station can break the single display and MI /M2 chip limit to achieve a triple display
Make sure you correctly configure the Accessibility settings and open the DisplayManager application. You can configure the DisplayManager application to run on every login automatically in the DisplayManager settings.

The extended monitor Is flickering

Make sure you connect properly. Please remove all cables – reboot your laptop – attach the power supply to the USB C PD 3.0 port – and attach other devices to the dock such as the monitor.
If you cannot make Sure, you can contact us via support@tobenone.com
Please use the USB C cable included with our product to connect the docking station to the computer, as compatibility issues may occur with the USB C cable on the market.
When you extend multiple monitors, make sure to set the max refresh rate for your HDMI 1 and
HDMI 2 at 4K@30Hz and the max resolution for VGA at 1080P@60Hz.

Couldn’t set the vertical mode to the HDMI 2 and VGA monitors
The driver does not support rotation, so vertical monitors MUST be connected to HDMI 1 port

This seems very Invasive. recording the screen 24 hours a day.
For macOS, the app will require screen recording permission to capture pixels and send them to your extemal monitors. But the InstantView won’t store or record any screen content.

When watching streaming entertainment services, the screen blacks Out

For macOS. the application is required to have “screen sharing” which prevents you to use any media streaming platform(like Amazon Prime, Netflix, DisneyPlus for me, HBO Max, Apple TV, etc.), so you have to deactivate the extra displays in the InstantView driver control panel to watch streaming services.
When you want to watch any media streaming platform, you must disable screen recording in the InstantView Driver Control panel. Please note that you can only use HDMI 1 monitors, not HDMI 2 and VGA monitors.

Why Can I only use HDMI 2 and VGA ports, HDMI 1 port does not display

Please confirm the USB C port Of your laptop supports data transfer, Power delivery and Display-
Port At-mode.
If not, due to the HDMI 1 port is plug and ply, you can only use HDMI 2 and VGA ports.
If yes, please remove all cables – reboot your laptop – attach the power supply to the PD port – and attach other devices to the dock such as the monitor.

PRODUCT SPECIFICATIONS

Dock Size: inch
Dock Weight: 24 Ounce
Maximum Thickness: 0.9 inch The length Of the USB C cable is 3Bft

Package Contents

USB C Triple Display Dock Stand
65W Power Supply
USB C Cable
Quick Start Card

Any questions, we are here to help!

Email: support@tobenone.com
Because the only question we can’t fix is the one we don’t know

Free Warranty Extended

Free update to 24-month warranty: http://tobenone.com/warranty

FAQ

Q: Can I use this docking station with a non-USB C device?
- A: No, this docking station is specifically designed for USB C devices and may not be compatible with non-USB C devices.
Q: Can I connect multiple monitors to this docking station?
- A: Yes, you can connect up to two HDMI monitors and one VGA monitor to this docking station.
Q: Do I need to install any drivers for this docking station to work?
- A: In most cases, the docking station should work plug-and-play without the need for additional drivers. However, it is recommended to check for driver updates for optimal performance.