AUTOMATE Pulse Hub HomeKit Integration Support User Guide

GROUP CONTROL

Another method of operating window shades through HomeKit is through rooms. These rooms need to be setup in the Home app, rooms created in the Pulse 2 App are not transferred over to home app. Once that room has been created in the Home app, triggering it to operate, is as simple as asking Siri to open / close that room.

PERCENTAGE CONTROL

An individual window shade or group can be sent to any percentage of openness. The percentage will be based on the programmed limits on the motor. A shade that is completely raised to its upper limit is at 0%, while a shade that is completely lowered to its lower limit is at 100%. To move an individual shade only a little down, simply say “Siri close the shade a little bit”

TIPS

Siri responds to names created in the Automate Pulse 2 App. Avoid using the word blind or shade in the Automate Pulse 2 app description example blinds 1. This will conflict when you say open all blinds. If you have changed the name of your shade in your Pulse 2 App, please ensure you force close the Automate Pulse 2 App, then re-open the Pulse App. Open the Apple home app to check the names migrated to Apple Home

Automate Pulse 2 – Apple HomeKit

Initial Set Up

• STEP 1
  • Open the “HomeKit” mobile App.
• STEP 2
  • From the Home Screen, select “Add Accessory” at the icon of the page.
• STEP 3
  • Scan the QR Code at the rear of the Hub, to synchronize with the HomeKit function of your Apple device.
• STEP 4
  • Press the “add to home” button on the screen to proceed adding the Pulse 2 to the home app.
• STEP 5
  • The Hub it been added on the HomeKit App.
• STEP 6
  • Select a name for the Hub location and press the “continue” button to move forward with the configuration.
• STEP 7
  • Confirm or edit the Hub name and press the “continue” button to move forward with the configuration.
• STEP 8
  • Confirm the shade device and press the “continue” button to move forward with the configuration.
• STEP 9
  • Select a name for the Shade location and press the “continue” button to move forward with the configuration.
• STEP 10
  • Confirm or edit the shade name and press the “continue” button to move forward with the configuration.
• STEP 11
  • The Hub is ready to be used. Press “Done” to start using the HomeKit app to control shades.

How to Operate the Shades

How to Operate the Shades from the Hub App

• STEP 1
  • On the Home Screen, press and hold the “Shade Icon” to start controlling your shade.
• STEP 2
  • Move the shade to any position desired, by scrolling the (white) line to any position.
• STEP 3
  • Open the shade, by scrolling the (white) line to the top position.
• STEP 4
  • Close the shade by scrolling the (white) line to the bottom.

How to Create a Scene in the Home App:

• STEP 1
  • Click in the “+” and select the “Add Scene” button to begin programming your desired scene.
• STEP 2
  • Select the suggested scene” Good Morning” in the Home app to create the scene.
• STEP 3
  • Move the shade to any position desired, before completing the set up to the scene.
• STEP 4
  • If you select the “Good Morning” Scene, you can Open a shade or group of shades, as have been programmed.
• STEP 5
  • Select the suggested scene” Good night” in the Home app to create the scene.
• STEP 6
  • Move the shade to any position desired, before completing the set up to the scene.
• STEP 7
  • If you select the “Good Night” Scene, you can Close a shade or group of shades, as have been programmed.

How to Customize

How to Customize a scene your Hub

• STEP 1
  • Click in the “+” and select the “Add Scene” button to begin programming your customized scene.
• STEP 2
  • If you select the “Custom” Scene, you can create a customized scene for shades, with icon, name, and position desired.
• STEP 3
  • Select the appropriate icon for the Scene.
• STEP 4
  • Customize the name of your scene accordingly and, set the desired position of your shade.
• STEP 5
  • If you have any other Homekit device available on Home App you can also include it into the “Customized Scene” as the Homepod device
• STEP 6
  • If you select the “Movie Time” Scene, you can move a shade or group of shades, that have been programmed. Also, you can activate the Homepod device.

How to Customize your Home App

• STEP 1
  • If you prefer, customize the Room color and name according you desired.
• STEP 2
  • Select which color or image you want to use to customize your home app.
• STEP 3
  • Update the image the “old color “on your home app as needed.
• STEP 4
  • Update the image the “new color” on your home app as needed.

Siri Expected Responses

• STEP 1
  • On your phone, say “Hey Siri or press and hold the side button to activate Siri for controlling your shades.
• STEP 2
  • Ask Siri to open the shades.
• STEP 3
  • Ask Siri to close the shades.
• STEP 4
  • Ask Siri to provide you the battery level for the shades.

HomeKit Troubleshoot

If you have failed to pair your hub to the Automate Pulse 2 app or HomeKit you may need to first remove the Pulse2 Hub from the Home app. Here are the steps to clear the Pulse2 Hub out of the Pulse 2 app and Apple Home.

From the Automate Pulse 2 App

• STEP 1
  • Open the Pulse 2 App.
• STEP 2
  • Select location from the top left menu.
• STEP 3
  • Select the location and “Remove Hub”
• STEP 4
  • Confirm that the Hub has been deleted from Pulse 2 App and force quit the app.

Removing the Pulse 2 Hub

Removing the Pulse 2 Hub from Apple Homekit

• STEP 1
  • Select Home App on your phone.
• STEP 2
  • Select “Home” icon in the top left and select “Home Settings”.
• STEP 3
  • Select “Hubs and Bridges” on the list and select the RA-Pulse- XXXX device to be deleted.
• STEP 4
  • Delete only the RA-Pulse- XXXX device from the Living Room location.
• STEP 5
  • Select “Remove Bridge from Home” to proceed to delete only the Pulse 2 Hub from home app.
• STEP 6
  • Press “Remove” button on the screen to delete the Pulse 2 Hub.
• STEP 7
  • Confirm if that the other devices still on the same Home App location as before and Pulse 2 Hub has been completed removed.
• STEP 8
  • All the other devices should still work from the same location in the home app.

Finding the Apple Home app on devices

Finding the Apple Home app on iPhone, iPad, or iPod devices

In some cases, the Apple Homekit may not be installed on your phone. Please follow below steps install the home app.

• STEP 1
  • Select “Settings” and verify its installed. If not, go to the App Store and type Homekit.
• STEP 2
  • Download the Home App.
• STEP 3
  • The Home App is now ready. Refer to the Initial setup above.

Enable the Homekit Privacy on your phone

In some cases, the user does not allow the Apple Homekit on your phone, and it does not allow you pair you Hub with the Automate App. If you are facing a kind of issue, please follow the steps below: Hub does not come up into Automate App.

• STEP 1
  • When you open the Automate App, it is asking about the Home Data permission. If It is not allowed, the pairing process will fail.
• STEP 2
  • If it is not allowed, the Hub will not come up, forbidding you to proceed with the pairing process.
• STEP 3
  • If that happens, you can enable manually.
  • Select “Settings” and type Homekit.
• STEP 4
  • Press the Homekit Privacy icon and check if the Pulse 2 App is disabled to work with Homekit.
• STEP 5
  • Press and toggle the button to enable Pulse 2 App to work with Homekit.
• STEP 6
  • If you are paring the Hub for the first time, you can use the “Quick Start” as a step to guide you to enable the Pulse 2 app to work with Homekit.
• STEP 7
  • The Pulse 2 App Guides you to enable the Homekit permissions automatically.

Get stuck on HomeKit – Cannot delete the Pulse 2 Hub from your Homekit App

In some cases, the Apple Homekit does not allow you delete the home from the Home App. In order to delete the home from your Homekit App, you need to reset your device completely and try again.

• STEP 1
  • If you cannot delete the Pulse 2 Hub from your Home App. Reset your device completely.
• STEP 2
  • Press and Hold the Power Button for a few seconds and slide the power off button.
  • After that, turn on your device and repeat the steps to remove the Hub.

Cannot use or scan the QR Code using my HomeKit App

To use the Homekit App in your devices, you need make sure that the Two Factor Authentication is ON. If not, you can’t use your Home App to control any shades. Follow the steps below in order to confirm or become your Two Factor Authentication is “ON” in your device.

• STEP 1
  • If you are not able to scan the QR code using the Homekit App, check if your apple ID account has the Two-Factor Authentication On.
• STEP 2
  • Select “Settings”, go to “Password and Security”, check if the Two-Factor Authentication is ON . If not, you need enable this option to use with HomeKit.

Can I pair the Pulse 2 Hub

Can I pair the Pulse 2 Hub from Home App in the first place?

It is possible to use the Home App as an alternative option to be provisioning the Hub on the Wi-fi and then complete the configuration on the Automata App.

• STEP 1
  • Press and hold the “P” button on the back of the Hub until the LED becomes green. Then, release the button. To get the Hub on pairing mode to repeat the paring process.
• STEP 2
  • From the Home Screen, select “Add Accessory” at the icon of the page.
• STEP 3
  • Scan the QR Code at the rear of the Hub, to synchronize with the HomeKit function of your Apple device.
• STEP 4
  • The Hub is ready to be used. Press “Done” to start using the HomeKit app to control shades.
• STEP 5
  • Select the “Hub” in your Automate App through the Home kit pop up.
• STEP 6
  • Select your HUB ID from that list and to proceed with the pairing process.
• STEP 7
  • Select your respective Time Zone and press “Next”.
• STEP 8
  • Press “Finish” to finalize the pairing process of your Hub using the Pulse 2 App.

FREQUENTLY ASKED QUESTIONS

What Does “HomeKit” mean for the Automate Pulse 2?