Myenergi 10261262 Zappi Pedestal Instructions
- June 15, 2024
- Myenergi
Table of Contents
Myenergi Product Warranty
1. Overview
1.1. This Myenergi warranty (the “Warranty”) covers the following Myenergi products (as may be amended from time to time):
1.1.1 Zappi, Zappi Pedestal, Eddi, Harvi, Hub and Libbi (the “Products”) which
have been purchased on or after 24 November 2023; and
1.1.2 is provided by Myenergi Ltd (a company incorporated and registered in
England and Wales with company registration No. 10261262).
1.2. All references to “Myenergi” or “we” in this document shall mean
Myenergi Ltd.
1.3. For all Products, you will need to set up an account and register
your Product in My Account through Myenergi app or on our site at:
https://www.myenergi.com/my-account/.
2. What does this Warranty cover?
2.1. This Warranty covers the Products for domestic or non-commercial use
only (with the exception of Zappi and Zappi Pedestal, for which this Warranty
also covers Zappi and Zappi Pedestal used in private off-street charging in
commercial settings such as private car parks, multi dwelling residential
properties or workplace charging).
2.2. The Warranty does not cover Products which have been installed for
use for mass public charging including, but not limited to, supermarket or
petrol station car parks and on-street parking.
3. Other requirements
3.1. To obtain Warranty services:
3.1.1 The original proof of purchase will be required, and the serial number
(or other identification markings) affixed to the Product must be complete and
undamaged.
3.1.2 The Product must be correctly installed and commissioned by a competent
person in accordance with the Product Installation Manual (available in the
Myenergi Download Centre at https://www.myenergi.com/installerscentre
/download-centre/), local codes, relevant regulations, any applicable
regional legal requirements, and industry standards.
3.1.3 The Product must be used and maintained in accordance with the
manufacturer’s instructions as set out in the Product User Manual (available
in the Myenergi Download Centre).
3.1.4 Contact us as set out in this Warranty. If you arrange your own
installer to conduct any repair, this Warranty will be void.
4. Warranty period
4.1. The warranty period (the “Warranty Period”) will commence from the date of purchase of the Product and runs for:
Product
| Warranty Period|
Extended Warranty Available?
---|---|---
Zappi
|
36 months
(or 60 months if extended warranty is purchased)
|
Yes
Eddi
|
36 months
(or 60 months if extended warranty is purchased)
|
Yes
Harvi
|
36 months
(or 60 months if extended warranty is purchased)
| No separate extended warranty available, but will be covered under an extended warranty for either Eddi or Zappi if it was installed at the same time as either Eddi or Zappi
Hub
|
36 months
(or 60 months if extended warranty is purchased)
| No separate extended warranty available, but will be covered under an extended warranty for either Eddi or Zappi if it was installed at the same time as either Eddi or Zappi
Libbi
| 10 years for the Battery pack with unlimited cycles provided you use the Myenergi Controller that is used to manage the entire system.
In the event you choose to connect to a third-party system or manually operate the Battery pack outside of the Myenergi Controller, the Warranty period will expire when a maximum of 3MWh/per kWh usable capacity has been reached and 5 years for the Hybrid Inverter and Controller.
|
No
Zappi Pedestal
|
12 months
|
No
5. Extended warranty
For some Products, you may choose to extend this Warranty by a further 24 months by purchasing an extended warranty as set out in the table above. Details of how to purchase this extended warranty are available on the My Account.
6. The covered defect
If, during the Warranty Period, the Product is found to be faulty or defective in materials or manufacture, Myenergi will, at its sole discretion and free of material and labour charges, repair or replace the defective Product. We will not reimburse third party costs for repair and replacement unless we have authorised such work in advance and in writing. Replacement products may be refurbished or contain refurbished materials. The replacement product, whether refurbished or not, including the parts or materials repaired or replaced, is only covered for the remaining term of the Warranty Period. Any parts replaced will become the property of Myenergi. After the expiry of the Warranty Period, we may make a charge for replacing or repairing the Products.
7. What is not covered by this Warranty?
7.1. To qualify for protection under this Warranty, the Product must meet
the criteria set out under the section entitled “What does this Warranty
cover?”.
7.2. However, for illustration purposes, we provide a non-exhaustive list
of the circumstances this Warranty does not cover, below:
If, in our sole discretion, the fault or defect of the Product is directly or
indirectly caused by:
a. An incorrect installation performed by you or your installer (if a fault is
deemed to be because of an incorrect installation, you will need to contact
your installer)
b. Negligent installation and/or installation performed not in accordance with
the Product Installation Manual and local codes and relevant regulations and
any applicable legal requirements and industry standards.
c. Inappropriate use, misuse, neglect or careless operation of the Product (in
the case of Libbi, including use outside of the normal operating ranges as per
the Libbi Installation and Product User Manual), or if it has been used or
maintained in a manner not conforming to the Product Installation and User
manual, has been modified in any way, or has had any serial number or other
identification markings removed or defaced.
d. Not using the Product in accordance with Product User Manual (in the case
of Libbi, including but not limited to not following the required clearances
for the purpose of ventilation or change/tamper settings of inverters in any
way).
e. Using the Product for anything other than the Product’s intended use.
f. Connecting the Product to an incorrectly rated electricity supply.
g. Parts or faults with your existing installation, including, but not limited
to, consumer units, breakers or cables or an existing solar PV system.
h. Accidental or malicious damage, theft or vandalism.
i. Use of parts and accessories that are not Myenergi genuine approved parts
together with or in the Product.
j. Not carrying out any recommended maintenance or from normal wear and tear
or where damage is surface coating, or where damage is caused by excessive
heat or solvents.
k. Any transportation of the Products by your appointed third-party installer.
l. Circumstances outside of our control, external sources (including, but not
limited to, floods, storms, earthquakes and fires), electrical outages power
surges or other environmental influence, foreign material, contamination
(smoke, salt, chemicals or other impurities).
m. Repairs or alterations carried out by parties other than Myenergi or our
Authorised Subcontractor.
8. Liability
8.1. Nothing in this Warranty will affect your statutory rights and if
you are a consumer, this Warranty provides benefits that are additional to
your statutory rights.
8.2. Except where it would be unlawful for Myenergi to exclude or limit
liability, Myenergi accepts no liability to you for any loss of profit, loss
of business, business interruption, or loss of business opportunity, revenue,
contracts, data, goodwill or any indirect, special or consequential losses.
The maximum liability of Myenergi under this Warranty is limited to the
purchase price of the Product covered by this Warranty and is strictly limited
to losses that were reasonably foreseeable. We will not be liable for any
delay in performing, failure to perform or deliver, or defective performance
or delivery of any Product/s if such delay or failure is caused by
circumstances beyond our reasonable control.
9. How do I claim against this Warranty cover?
9.1. If your Product develops a fault during the Warranty Period, you
must report this to the Myenergi support team first either by calling +44
(0)333 300 1303 or emailing: [email protected],
providing proof of purchase of your Product. From the time that you have
notified us, Myenergi shall have sole responsibility for handling a claim.
9.2. If we are unable to remedy the fault remotely, we will, at our sole
discretion, appoint a Myenergi Service Engineer or Myenergi Authorised
Subcontractor to repair your existing Product, or replace it with another
Myenergi Product with the same or equivalent functionality.
9.3. The appointed party will be sent your contact details to arrange a
suitable time to come to your location and fix the fault and by claiming under
this Warranty you agree to your contact details being shared in this way. To
find out more about how we use your contact details, please see our privacy
policy at: https://www.myenergi.com/terms-and-conditions/privacy-policy/.
10. Is my Warranty transferable?
10.1. This Warranty is transferrable to a new owner of your property
should you sell your property and choose to leave your Product behind. Please
contact our customer service team to arrange this, using the details above.
10.2. If you move to a new property and you take your Product with you,
you will need to tell us about your move and your new location by updating
your details in My Account. Once you have updated your details, the remaining
Warranty Period (and any Extended Warranty) on your Product will be valid,
provided that:
a. the Product is correctly installed and commissioned by a competent person
in accordance with the Product Installation Manual (available in the Myenergi
Download Centre at: https://www.myenergi.com/installers-centre/download-
centre/), local codes, relevant regulations, any applicable regional legal
requirements, and industry standards; and
b. your new property remains in the Region from which it is purchased and for
which it is intended.
10.3. The Warranty will not transfer to any Product which is sold or
given to another person/company, or which has been acquired from (whether
through a sale or otherwise) a private reseller or an online resale platform.
10.4. If the Product is one of our EV chargers and you have received a
grant under the OZEV Electric Vehicle Homecharge Scheme, you must have also
informed OZEV of the change of address. You can find more details regarding
this requirement at the following link:
https://www.gov.uk/government/publications/customer-guidance-electric-
vehicle-homecharge-scheme.
10.5. We reserve the right to check that OZEV has been informed of the
change in address. Until they have been informed, we will not be able to
register the new address and your Product will not be covered by the warranty.
10.6. If this Warranty is transferred the Warranty Period continues and
does not begin again. The Warranty and any dispute or claim (including non-
contractual disputes or claims) arising out of or in connection with it or its
subject matter or formation shall be governed by and construed in accordance
with the laws of England, provided that if you are a consumer there may be
certain mandatory applicable laws of your country. The English courts shall
have exclusive jurisdiction, subject to any mandatory application of
jurisdiction of your country.
10.7. If you have any questions about what this Warranty covers, please
email our support team at: [email protected].
Myenergi LTD (10261262)
Pioneer Business Park, Faraday Way, Stallingborough, Grimsby, DN41 8FF
+44 3333 001 303 | [email protected]
Myenergi Product Warranty
Issue: v2.0
References
- Electric vehicle chargepoint and infrastructure grant guidance for installers - GOV.UK
- My account | myenergi GB
- Privacy Policy | myenergi GB