Skullcandy PS4 Push Active Ear Wireless Earbuds User Guide

PS4 Push Active Ear Wireless Earbuds User Guide

FREQUENTLY ASKED QESTIONS

NEW FEATURES AND SKULLiQ

Please note that SKULLiQ and the SKDY APP will only be supported on your mobile devices, and will not have APP support with your PC, iPad and MacBook.

Additionally, always be sure that you have updated your earbuds to the latest firmware release to enjoy the best performance upgrades, user experience, and the latest new features.

LINKING WITH THE SKDY APP

I’m having trouble linking my earbuds to the SKDY APP, what should I do?

• When first opening the SKDY APP you will need to agree to the Terms of Service and Privacy Policy ensuring that SKDY will keep the very limited data necessary to link private and secure.
• You will want to make sure the device Bluetooth is enabled, and your earbuds are powered on and paired to your device.
• At this time the SKDY APP will search for available devices and once found, an image of your earbuds will appear. Simply press “Connect” and you should be linked and ready to go. (Please also note, If you’re in a crowded space, be sure the APP isn’t attempting to link to another Skullcandy product nearby.)
• If your SKDY APP is unable to search and link with your earbuds, simply try to close/exit and re-open the SKDY APP. If this doesn’t seem to be working, close/exit your SKDY APP, go to your Bluetooth settings on your device and turn Bluetooth off and back on again (this will unpair and pair your earbuds with your device), and then re-open the SKDY APP. Your earbuds should link with the APP at this time.

FIRMWARE UPDATES WITH THE SKDY APP

I’ve attempted to complete the firmware update in the APP, but the download failed…what can I do?

• Please make sure that your earbuds remain powered on, connected to Bluetooth and your device, and linked with the SKDY APP.
• Please make sure that your device remains powered on, paired to your earbuds, maintains constant WIFI or cellular service, and linked with your earbuds.
• Please make sure both earbuds are charged up with more than 25% battery to complete the upgrades.

Spotify Tap™
Do I need to be linked with the SKDY APP for this feature to work?

• Nope, this feature is set up in your default UI settings as a 1s press on your LEFT earbud.
• Although, you may also customize this button action within the SKDY APP.

Do I need to have the Spotify APP downloaded on my phone for this feature to work?

• Yes, you will need to have the Spotify APP downloaded on your phone as well as an active registered account.

Share Audio
Do I need to be linked with the SKDY APP for this feature to work?

• Nope, this feature is also set up in your default UI settings, but both users will need to have SKULLiQ enabled earbuds. (Currently supported programs are GRIND / GRIND FUEL / PUSH ACTIVE, these products will be available in 2021)

How do I Share my Audio with another SKULLiQ user?

• To start a session, the person sharing their audio will need to connected to a device and can be streaming or in an idle state, they will press the button on their RIGHT earbud for 3s to initiate, and will hear the voice prompt “Sharing Audio”.
• The person joining the session will power their buds ON and can either be in a connected or non-connected state, they will press the button on their LEFT earbud for 3s to initiate, and will hear the voice prompt “Joining Audio”.
• Please be patient as it sometimes takes about 5 seconds to begin the Audio Share streaming for the user joining the session.

Can I customize the action buttons for the Share Audio feature?

• No, this is a locked UI action and you cannot change this default button function.
  Do both users still have full media controls and voice control?

• No, only the user sharing audio will maintain their hands-free voice control, track control, and play/pause capability.

• Both users will still have independent volume controls and the ability to end the Audio Share session by powering off the buds, or repeating the same button action sequence they used to begin their session.

What is the suggested BT range for the optimal Audio Share experience?

• It is recommended users remain within 5m (about 15ft) to ensure a clear connection.
  If the session does disconnect for any reason, can I rejoin the same session?

• No, both users will need to restart the Audio Share session if the sync is lost.

Hands-Free Voice Control
Will voice control work right out of the box?

• No, the user will need to first download the SKDY APP and link their SKULLiQ enabled product to the APP to enable hands-free voice control.
• The user will be notified with a voice prompt, “Voice Control ON” when enabled. They will also be able to turn ON and OFF in the APP as desired.

Do I need to always keep the SKDY APP open for Voice Control to function?

• iOS users will only need to keep the APP running in the background to maintain voice control functionality.
• Android users will be able to link to the APP and close the APP while still maintaining hands-free voice controls.
• The user will always be notified if their voice controls are ON or OFF via a voice prompt during power up and when enabling and disabling in APP.

Sometimes I hear the tone that indicates voice controls were “listening”, is there something wrong with my product?

• No, this is normal, but should not be a common occurrence. This is called a “false trigger” and it is when your earbuds may hear a phrase that sounds like, “Hey Skullcandy”. Although it should not impact your everyday use, it may occasionally happen.

Do I need to speak loudly for this feature to work?

• No, you should be able to speak normally in most scenarios for the mics to hear your commands. Though situation dependent, you might need to speak a little bit louder in noisy or windy environments.

Can I answer phone calls hands-free?

• Yes! Simply say, “accept” and you will be able to answer your call hands free.
• You can also say “reject” if you are not able to take your call at that moment.
• No “wake-word” is needed for this feature, so you don’t have to say “Hey Skullcandy” before these commands.

Will my accent impact voice control performance?

• It should not. We have tested these controls with accents from around the world with great success.

If I switch devices from my phone that has linked to the APP, to a device that does not have the SKDY APP, does my hands-free voice control still work?

• No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control.

Custom Button Actions & Functions

How easy is it to customize my earbud controls?

• This is done very easily through the SKDY APP, where you customize both your LEFT and RIGHT earbud independently.

Can I customize all earbud functions?

• No, some button actions such as play/pause, answer/hang up call, and Share Audio cannot be modified.
  Will my custom button actions/functions be saved even if I power OFF/restart my device?

• Yes, once your controls are customized in the SKDY APP they will be saved until you make changes.
  If I get a new phone and need to re-download the APP, will my controls by saved?

• No, you will need to re-link to the APP and customize your button actions again.
  If I switch devices from my phone that has linked to the APP, to a device that does not have the SKDY APP, do my customized button functions still work?

• No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control or custom button actions.

Take Photo
I don’t understand, what the h*ck is this?

• This feature will allow your earbud to become a wireless remote for your phone’s camera. Simply set up the custom button action in the SKDY APP, open your camera APP on your phone, and press the button action to activate the camera shutter wirelessly!
  That means you can take still photos or start/end a video with a simple press of your earbuds button.

•  Great for group shots and selfies without having to set your phone and race against the timer.

• Leave your earbuds in your ears and set the timer on your phone so you can press them and not get caught with your hands in your ears, or simply hold the earbud in your hand to snap away in a subtler way.

Do I need to set up this function as a custom button action?

• Yes, this is not a default UI setting, so you will need the SKDY APP and a SKULLiQ enabled product to use the Take Photo feature.

Do I need a special camera APP for this to work?

• No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings.

GENERAL

Playtime / Battery life & Charging:
Battery life and play time is very important to me, how long does the PUSH ACTIVE last?

• There is up to 10 hours of play time in the ear buds, and up to 34 hours in the case, allowing 44 hours of total play time.
  o Ear buds = Up to 10 Hours
  o Case = Up to 34 hours
  o Total = 44 Hours

What is the total charging time for PUSH ACTIVE via USB-C charging cable?

• 2 hours charging the case to 100% via USB-C cable
• 1 hour of your earbuds in the case to reach 100% capacity

Does PUSH ACTIVE have some sort of fast charge?

• YES! – PUSH ACTIVE has Rapid Charge technology via the provided USB-C cable and internally for the earbuds.
  o 10 minutes of the Earbuds charging in case = 2+ Hours Playtime
  o 10 minutes of the case charging via USB-C = 4+ Hours Playtime

Can I charge PUSH ACTIVE with my Skullcandy Power Accessories/PC/Laptop/?

• Pretty much all USB-A to USB-C charging cables will work to charge your PUSH ACTIVE earbuds

How do you change between EQ settings, and what’s the difference?

• While paired to a device and linked to the SKDY APP, you can toggle between the EQ Modes only from within the APP. A voice prompt will notify you when you select your preferred EQ Mode.

When is the best time to use Stay Aware Mode, and how do I turn it on and off?

• Stay Aware Mode will allow you to amplify your surroundings so that you’re able to still maintain some situational awareness when wearing your earbuds.
• You may prefer Stay Aware Mode for exercising or when you’re in a busy environment. Allowing some ambient noise around you can increase safety or will simply enhance the voices around you without having to remove your ear buds.
• To activate Stay Aware Mode, you will need to link with the SKDY APP.
• You can then customize your button functions so that you can use your earbud UI to turn ON/OFF.
• You can also turn ON/OFF Stay Aware Mode via Hands-Free Voice Control.

What is the TILE® tracking feature and how does it work?

• The TILE® Finding Technology feature will allow you to locate your earbuds if you’ve misplaced them or they have been taken.
• You will need to download the TILE APP for this feature to function with your device, and it is very easy to set up!
• When you’ve downloaded the APP and are ready link your buds, follow the simple steps in the Tile APP to get started.
• With a single tap on each bud you will have them connected and ready to track both the LEFT or RIGHT bud anytime necessary!

CONNECTION:

Does the PUSH ACTIVE link with SKULLCANDY APP?

• Yes! The PUSH ACTIVE will link with the SKULLCANDY APP and is in fact required to unlock the SKULLiQ Smart Feature Technology such as Hands-Free Voice Control, Custom Action Buttons, EQ Modes and more!

What is the Bluetooth range of the PUSH ACTIVE?

• You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment.

Can I connect PUSH ACTIVE to a computer?

• Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

Can I use PUSH ACTIVE with a PS4/Xbox One/Switch?

• Xbox One: No
• Switch: Yes
• PS4: No

Which version of Bluetooth does PUSH ACTIVE use?

• Bluetooth® version 5.2

When on a call or listening to my content, will I hear audio in one or both earbuds?

• PUSH ACTIVE has stereo (both bud) calling and streaming so you’ll always hear the caller or your content in both ears.
• Although, you do have the option to use only one ear bud (left or right side) if you prefer Solo Mode in some situations.

Can I use Siri/Google Assistant/Alexa with my PUSH ACTIVE?

• When paired to your device and linked to the SKDY APP, you can customize the button UI to activate your voice assistant feature at any time, or activate your Voice Control and say, “Hey Skullcandy, Assistant”, and follow this with any request necessary.

Can I use PUSH ACTIVE for sports or working out?

• Absolutely! PUSH ACTIVE is sweat and water resistant (IP55) and is great during exercise.

Warranty:

Please be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem*
What happens if my earbuds break or are lost?**

• If it is a manufacturer’s defect, Skullcandy has you covered with a 1 Year Limited Warranty.

Where do I register my PUSH ACTIVE True Wireless Earbuds?

• You can register your PUSH ACTIVE in the Skullcandy App

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