Tenda MX15 Pro Whole Home Mesh Wi-Fi 6 System Installation Guide

Quick Installation Guide
AX5400 Whole Home Mesh Wi-Fi 6 System
AX5700 Whole Home Mesh Wi-Fi 6E System
MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro
(2-pack, 3-pack )

MX15 Pro Whole Home Mesh Wi-Fi 6 System

Please read this guide before you start with the quick setup upon the first use. Youcan see the product name and model onthe product label.
MX15 Prois used for illustration here unless otherwise specified. The actual product prevails.
This guide instructs how to install and connect the device. For more information such asthe description of symbols displayed on relevant materials, please visit www.tendacn.com or scan the Product Documents QRcode in this guide.

Package contents

MX15 Pro (3-pack) & EX15 Pro (3-pack)
MX21 Pro (3-pack) & EX21 Pro (3-pack)

• Mesh15XP/Mesh21XEP x3
• Power adapters x3
• Ethernet cable x1
• Quick installation guide x 1

MX15 Pro (2-pack) & EX15 Pro (2-pack)
MX21 Pro (2-pack) & EX21 Pro (2-pack)

• Mesh15XP/Mesh21XEP x2
• Power adapters x2
• Ethernet cable x1
• Quick installation guide x1

Appearance

— As a networking button: Press this button on this device for about 1 to 3 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device.
— As a de-networking button: Press this button for about 8 seconds and release it when the LED indicator blinks red fast. The node is restored to factory settings, and also removed from the network and no longer automatically joins in again.
Tips
Do not hold down the MESH button for 8 seconds if unnecessary.
RESET| Reset button.
When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and then release it when the LED indicator blinks red fast. The device is reset successfully.

Connect the primary node

• Choose one device from the kit to connect to the internet as the primary node in the network.
  Tips
  If you do not use a modem for internet access, please skip steps 1 and 3.

  1. Power off your modem.
  2. Use the included Ethernet cable to connect the 1,2 or 3 port to your modem or the Ethernet jack.
  3. Power on your modem.
  4. Power on the primary node, and wait until the LED indicator blinks green.

Connect the primary node to the internet

Method 1: Setup through Tenda WiFi App

1. Download the Tenda WiFi App onto your mobile device by scanning the QR code or by searching for Tenda WiFi in Google Play or App Store. Then install the Tenda WiFi App.

http://download.cloud.tenda.com.cn/down/app

2. Connect the mobile phone to the WiFi network of the primary node. The SSID and password can be found on the bottom label of the device.

3. Run the Tenda WiFi App and follow the onscreen instructions to connect the device to the internet. After the device is connected to the internet, its LED indicator lights solid green, and the device has become the primary node in the network.

Method 2: Setup through web UI

1. Connect the client to the primary node.
   Method 1: Connect the wireless client such as a mobile phone to the WiFi network of the primary node. The SSID and password can be found on the bottom label of the device.
   Method 2: Use an Ethernet cable to connect the computer to the 1, 2 or 3 port of the primary node.

2. Start a browser on the client and enter tendawifi.com in the address bar to access the web UI, and follow the onscreen instructions to connect the device to the internet.
   Tips
   If you cannot log in to the web UI, refer to Q3 in FAQ.

Extend network

1. Place the other devices in the kit within 3 meters from the primary node to power them on.
   Wait for about 3 minutes. When the LED indicators of these devices light solid green, the networking is successful and these devices become secondary nodes in the network.

2. Please refer to the following relocation tips to locate the secondary nodes to a proper position:
   • Ensure that the distance between any two nodes is less than 10 meters.
   • Keep your nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators.
   • Place the nodes in a high position with few obstacles.

3. Power on the secondary nodes again till these LED indicators blink green slowly. The MX15 Pro (3-pack) is taken as an example here.
   Tips
   If the LED indicator of secondary node keeps blinking green slowly for more than 3 minutes, relocate the secondary node and move it closer to the primary node.

4. Observe the LED indicator of the secondary nodes until the LED indicator lights one of the following colors:
   Solid green| Networking succeeds. Excellent connection quality.
   ---|---
   Solid yellow| Networking succeeds. Fair connection quality.
   Solid red| Networking succeeds. Poor connection quality.

5. If the secondary node’s LED indicator lights solid red, relocate it according to step 2 in II| Extend network to get an optimal connection quality.

Done.

• To access the internet with:
  – Wired devices: Connect to the 1, 2 or 3 ports of your nodes.
  – Wireless devices: Connect to your WiFi network using the SSID and password you set. (All nodes share the same SSID and password)

• If you configure the nodes using the Tenda WiFi App and you want to manage the network remotely, tap on the App home page and use your account to log in.

FAQ

1: Can I add another new set of nodes to expand my network coverage?

1: Yes. Try the following solutions: Tips Please ensure that the new node you want to add has never been used. If not, reset it first. Method 1: Press the MESH button for about 1 to 3 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device. Method 2: Run the Tenda WiFi App and manage the network, tap d on the My WiFi page, and follow the on-screen instructions. Method 3: Log in to web UI of the node, tap dB on the Network Status page, and follow the onscreen instructions.

2: How to restore my device to factory settings?

2: When your device is working properly, hold down the RESET button of your device using a needle-like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green, your device is reset successfully.

3: I cannot log into the web Ul by visiting tendawifi.com. What should I do?

3: Try the following solutions: • If you are using a wireless device, such as a smart phone: - Ensure that it is connected to the WiFi network of the node.

• Ensure that the cellular network (mobile data) of the client is disabled. • If you are using a wired device, such as acomputer: - Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser. - Ensure that the computer is connected to the LAN port of the node properly using an Ethernet cable. - Ensure that the computer is set to obtain an IP address automatically and obtain DNS server address automatically. If the problem persists, please reset the node by referring to Q2 and try again.

The device failed to be detected by the Tenda WiFi app upon my first time using the device. What should! do?

4: Try the following solutions: 1. Ensure that your mobile phone is connected to the default WiFi network of the device. 2. Ensure that the network permissions of Tenda WiFi app is enabled. You can tap Settings > Tenda WiFito enable it. If the problem persists, please reset the node by referring to Q2 and try again.

LED indicator status

After the device is powered on for about 40 seconds, the system completes startup. The status of the LED indicator is shown in the following table.

other nodes.
Blinking green fast| Networking by MESH button.
Blinking red slowly| Failed to connect to the internet.

Get support and services

Scan the Product Documents QR code to get related documents, such as the datasheet and user guide.

• The product model can be found on the label of the device.

https://ma.tenda.com.cn/procata/32.html

For EU/EFTA, this product can be used in the following countries:

CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with a minimum distance 20cm between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO.,LTD. declares that the device is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: https://www.tendacn.com/download/list-9.html

(Mesh21XEP, MX21 Pro, EX21 Pro)

Software Version: V16.03.37.X (Mesh15XP, MX15 Pro, EX15 Pro), V16.03.40.X (Mesh21XEP, MX21 Pro, EX21 Pro)

FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.

Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operating frequency: 2412-2462 MHz, 5150-5350 MHz, 5725-5850 MHz, 5925-7125 MHz (Mesh21XEP, MX21 Pro, EX21 Pro)
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Caution:
Adapter Model: AMS200-1202000FV/AMS200-1202000FB/AMS200-1202000FU/AMS200-1202000FS
Input: 100-240V AC, 50/60Hz 0.8A
Manufacturer: GLOBAL YEOU DIANN ELECTRIC INDUSTRIAL CO., LTD.
Output: 12V DC, 2A
: DC Voltage

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys anew electrical or electronic equipment.

Safety Precautions

Before performing an operation, read the operation instructions and precautions to be taken, and follow them to prevent accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed.
They are only supplementary information, and the installation and maintenance personnel need to understand the basic safety precautions to be taken.

• The device must be horizontally mounted for safe use.
• Do not use the device in a place where wireless devices are not allowed.
• Please use the included power adapter.
• Mains plug is used as the disconnect device, and shall remain readily operable.
• The power socket shall be installed near the device and easily accessible.
• Operating environment: Temperature: O°C – 40°C; Humidity: (10% – 90%) RH, non-condensing; Storage environment: Temperature: -40°C – 70°C; Humidity: (5% – 90%) RH, non-condensing.
• Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
• Unplug this device and disconnect all cables during lightning storms or when the device is unused for long periods.
• Do not use the power adapter if its plug or cord is damaged.
• If such phenomena as smoke, abnormal sound or smell appear when you use the device, immediately stop using it and disconnect its power supply, unplug all connected cables, and contact the after-sales service personnel.
• Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause safety hazards.

Technical Support
Shenzhen Tenda Technology Co,, Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
Website: www.tendacn.com
E-mail: support.nova@tenda.com.cn
support.de@tenda.cn
support.fr@tenda.cn
support.es@tenda.cn
support.it@tenda.cn
support.uk@tenda.cn

Copyright
© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.
V1.0 Keep for future reference.

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