Dell WL3024 Wireless Headset User Guide

Dell WL3024 Wireless Headset

Product Information

Specifications

• Headset weight: About 181 grams
• Headset dimensions :
  • Length: 190.54 mm (7.50 inches),
  • Width: 67.53 mm (2.66 inches),
  • Height: 181.72 mm (7.15 inches)
• Microphones
• Speaker
• Speaker maximum input power
• Speaker frequency range
• Operating temperature
• Storage temperature
• Operating humidity

Features

1. Teams Button
2. Power button (On/Off/BT pairing)
3. Multimedia
4. USB-C charging port
5. Busy Light LED
6. Mute button
7. Volume up button
8. Volume down button
9. Power LED
10. Type-C Charging Cable (accessory)
11. USB-A Adapter (accessory)
12. USB-C Wireless Audio Receiver (accessory)

Product Usage Instructions

Charging the Headset
Before using the headset for the first time, make sure to charge it. Follow these steps

1. Connect the Type-C charging cable to the USB-C charging port on the headset.
2. Connect the other end of the charging cable to a power source, such as a USB port on your computer or a wall adapter.
3. Allow the headset to charge until the battery is full. The Power LED will indicate the charging status.

Pairing the Headset with Bluetooth
To pair the headset with a Bluetooth device, follow these steps

1. Press and hold the Power button until the headset enters pairing mode.
2. On your Bluetooth device, enable Bluetooth and search for available devices.
3. Select “Dell Wireless Headset WL3024” from the list of available devices.
4. Follow any additional prompts on your Bluetooth device to complete the pairing process.
5. Once paired, the headset will automatically connect to the Bluetooth device when it is in range.

Using the Headset Buttons
The headset features various buttons for different functions.

.Here is a description of each button

• Teams Button : Used for Teams-related functions.
• Power button (On/Off/BT pairing): Turns the headset on or off, and enters Bluetooth pairing mode.
• Multimedia : Controls multimedia playback, such as play/pause and skip track.
• Mute button : Mutes or unmutes the microphone.
• Volume up button : Increases the volume level.
• Volume down button : Decreases the volume level.

Updating the Firmware
To update the firmware of the headset or USB wireless audio receiver, follow these steps

Updating the headset firmware manually

1. Download the latest firmware file from the Dell support website.
2. Connect the headset to your computer using the USB-C charging cable.
3. Open the Dell Peripheral Manager software (if installed) or download and install it from the Dell website.
4. In the Dell Peripheral Manager, locate the firmware update section and follow the on-screen instructions to update the headset firmware.

Updating USB wireless audio receiver firmware manually

1. Download the latest firmware file from the Dell support website.
2. Connect the USB wireless audio receiver to your computer using a USB port.
3. Open the Dell Peripheral Manager software (if installed) or download and install it from the Dell website.
4. In the Dell Peripheral Manager, locate the firmware update section and follow the on-screen instructions to update the USB wireless audio receiver firmware.

Troubleshooting
If you encounter any issues with the Dell Wireless Headset WL3024, refer to the troubleshooting section in the user manual for possible solutions.

Warranty Information
For warranty information, refer to the warranty section in the user manual or contact Dell customer support.

FAQ

• Q: How do I charge the headset?
  A: To charge the headset, connect the Type-C charging cable to the USB-C charging port on the headset and connect the other end to a power source.

• Q: How do I pair the headset with Bluetooth?
  A: To pair the headset with a Bluetooth device, press and hold the Power button until the headset enters pairing mode, then select “Dell Wireless Headset WL3024” from the list of available devices on your Bluetooth device.

• Q: How do I update the firmware of the headset or USB wireless audio receiver?

• A: To update the firmware, download the latest firmware file from the Dell support website and follow the instructions provided in the user manual or Dell Peripheral Manager software.

Notes, Cautions and Warnings

• NOTE : A NOTE indicates important information that helps you make better use of your product.
• CAUTION : A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
• WARNING : A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved.
Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

• 2023–08
• Rev. A00

What‘s in the box

1. Dell Wireless Headset WL3024
2. USB-C Wireless Audio Receiver
3. USB-A Adapter
4. User Documentations
5. Type -C Charging Cable
6. Soft Carrying pouch

• NOTE: Charge the headset before turning it on for the first time.
• NOTE: The documents shipped with your headset may vary depending on the region.
• NOTE : The Soft carry pouch protects the headset and prevents it from dust.

Features

Headset

1. Teams Button
2. Mute button
3. Power button (On/Off/BT pairing)
4. Volume up button
5. Multimedia
6. Volume down button
7. USB-C charging port
8. Power LED
9. Busy Light LED
10. Busy Light LED

Accessories

1. Type-C Charging Cable
2. USB-C Wireless Audio Receiver
3. USB-A Adapter

Specifications

• Length : 190.54 mm (7.50 inches)
• Width: 67.53 mm (2.66 inches)
• Height: 181.72 mm (7.15 inches)

Microphones| Noise Reducing microphones
Speaker| 28 mm
Speaker maximum input power| 30 mW
Speaker frequency range| 20 Hz-20 kHz
Operating temperature| 0°C to 40°C (32°F to 104°F)
Storage temperature| -5°C to 45°C (23°F to 113°F)
Operating humidity| 5% to 90% relative humidity

Compatible accessories (Sold separately)

Charging the headset

To charge the headset, connect the USB-C charging cable to the USB-C port on your headset, then connect the other end of the USB-C port to the computer.

• NOTE: Ensure that the battery is completely charged when using it for the first time.
• NOTE: To improve battery life, ensure to turn off the power switch when the headset is not used.

Battery life
The headset battery can last up to 30 hours of audio playback and 25 hours talk time (with the busy lights turned off). It should take less than 2.5 a battery to 100% or maximum capacity.
time (with the busy lights turned off). It should take less than 2.5 a battery to 100% or maximum capacity.

Battery status

Turning on or off the headset

• You must charge the headset before using it.
• Press the power button to switch on or off the headset.

Connecting the headset to your device

System requirements

• Windows 10, 64-bit, Windows 11, 64-bit, MacOS, Android and IOS.

Connecting your Dell wireless headset using Dell Pair

Dell Pair supports the following

• Detect Dell peripheral devices such as wireless headset, mouse, and keyboard.
• Seamlessly pair devices through Bluetooth.

Download and installation
Dell Pair is pre-installed on certain Dell computers. For more information on the list of Dell Pair compatible devices, see www.dell.com/support/kbdoc/000201693.
If the laptop model number is supported and Dell Pair is not available, then you can manually download and install the application.

1. Go to www.dell.com/support.
2. In the Search support box, enter the Service Tag of your computer and then click Search.
3. In the Drivers & Downloads section, download the Dell Pair executable file.
4. Follow the on-screen instructions to complete the installation. After the installation is complete, Dell Pair is available on Windows start menu.

Steps to pair through Dell Pair

1. Place your wireless headset next to the computer, and press the power button to turn on the headset.
2. Press and hold the power button for 3 seconds, ensuring that the LED blinks blue, indicating the Bluetooth pairing has been initiated.
3. Dell Pair notifies when a supported device is turned on. Click Pair to begin a seamless Bluetooth pairing with the device.
4. The wireless headset is ready for use once pairing is successful.

Connecting the headset to your device using the USB wireless audio receiver

1. Plug the USB-C audio receiver into the USB-C port on the computer. A USB-A Adapter is also provided as an alternative for connection to the USB-A port.

2. Press the power button to turn on the headset to automatically pair with the wireless audio receiver.

3. The Blue LED light indicates that the headset is turned on.

Connecting the headset to your device using Bluetooth

1. Turn on the Bluetooth in your smartphone, tablet, or laptop before connecting the headset through a Bluetooth.
2. Press and hold the power button for 3 seconds to start pairing. The Blue LED light flashes to indicate pairing mode in on.
3. Connect the headset to smartphone, tablet, or laptop. The LED static blue turns on for 3 seconds before slowly changing to blue blinking.

Configuring the headset on your computer
To use your headset on the computer, select the playback device and the recording device by default in Windows Audio Settings.

1. On the taskbar, right-click the speaker icon and click Sound. The sound dialogue box appears.
2. Click the Playback tab and set the following
   • The Dell Headset WL3024 as the default playback device.
   • The Dell Headset WL3024 as the default communication device.
3. Click the Recording tab and set the Dell Headset WL3024 as the default device. Adjust headset microphone volume and PC sound volume accordingly.
4. Click the Communications tab, select Do nothing, and then click OK.

Using the headset

Adjusting the headset
Adjust the headband and ear cushions to find the optimal fit for your head. The earcups can be rotated both forward and backward by 90 degrees.

Boom microphone can be rotated up to 260°.

Muting or unmuting the microphone

1. Flip the boom microphone down to unmute and flip it up to mute. The mic on and mic off instructions will be heard to indicate the status of the microphone.
2. Press the mute button on the ear cups to mute or unmute the microphone when the boom mic is down.

Teams, Volume, and Multimedia button

Teams

• When Teams is active or signed in, press the teams button to invoke and bring it to the front.
• While on a Teams call, if you perform a long press on the Teams button, you will hear a single beep audio prompt indicating that they can raise their hand in the Teams call.

Volume up and down

1. Press and hold for continuous volume change.
   • Press and hold for second to trigger continuous volume change.
2. when volume reaches maximum or minimum, you will hear a double beep audio prompt.

Multimedia button

assistant

Audio Receiver LED Status

Replacing the Ear cushions

Note : Compatible replacement ear cushion model : Dell Wireless Headset Ear Cushion – HE424 can be purchased at Dell.com

• To remove the ear cushion, hold the ear cup firmly and then pull the ear cushion away from the headset.
• Note that the left and right ear cushions are the same. In order to fit them into the ear cup, there is a notch located above the ear cushion that aligns with the bottom of the ear cup; shape can be adjusted after fitting in.

Regulatory label position

There are two regulatory labels, one on each side of the speaker cover under the ear cushions. Remove the ear cushions to find their positions.

NOTE: The following image is a sample illustration to show the regulatory label location only. Locate the ear cushion of your device to find the applicable regulatory labels or logos.

Updating the firmware
For optimal performance, it is recommended to update the firmware for USB wireless audio receiver and headset.

Updating the headset firmware manually

1. Go to http://www.dell.com/support and search for Dell Headset WL3024
2. From the Drivers & Downloads tab, download the Dell Headset WL3024 Headset firmware update tool.
3. Connect your headset to your computer through the USB cable.
4. Open the downloaded Dell Headset WL3024 Headset firmware update tool.
5. Click on the Update button. Once the firmware update is complete, the Update Complete! OK message is displayed.
6. Close the window.

NOTE: Disconnecting the USB cable from the computer or closing the headset firmware update tool, or shutting down the computer during a firmware update will damage the headset.

Updating USB wireless audio receiver firmware manually

1. Go to http://www.dell.com/support and search for Dell Headset WL3024.
2. From the Drivers & Downloads tab, download the Dell Headset WL3024 audio receiver firmware update tool.
3. Connect your audio receiver to the computer.
4. Open the downloaded Dell Headset WL3024 audio receiver firmware update tool.
5. Click on the Update audio receiver button. Once the firmware update is complete, the Update Complete! OK message is displayed.
6. Close the window.

NOTE : Disconnecting the USB wireless audio receiver or closing the firmware update tool software, or shutting down the computer during a firmware update will damage the USB wireless audio receiver.

Dell Peripheral Manager

What is Dell Peripheral Manager?

• The Dell Peripheral Manager application helps you manage and set up various Dell Peripherals connected to your Windows OS computer.
• It allows the user to make changes to the audio and device settings with additional customization such as Audio Mode, Microphone, Side tone, Audio Output, Busy Light and more.
• You may also check the headset’s status including battery status and connected devices.

Installing Dell Peripheral Manager on Windows

• When you connect the device/peripheral to your computer for the first time, installer prompt is displayed and you may choose to download the software or decline the installation.

NOTE : If Dell Peripheral Manager does not appear within a few minutes, you can check for updates manually via Windows Update or download the Dell Peripheral Manager application from www.dell.com/support/dpem.

Troubleshooting

Warranty information

Limited hardware and return policies
The Dell UC wireless headset WL3024 carries a 3-years limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty.

For U.S. customers
This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at https://www.dell.com/terms. This document contains a binding arbitration clause

For European, Middle Eastern and African customers
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms. Dell may also provide an additional hardware warranty – full details of the Dell end user contract and warranty terms can be found by going to https://www.dell.com, select your country from the list at the bottom of the “home” page, and then click the “terms and conditions” link for the end user terms or the “support” link for the warranty terms.

For non-U.S. customers
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an additional hardware warranty – full details of Dell’s warranty terms can be found by going to: https://www.dell.com/terms, select your country from the list at the bottom of the “home” page, and then click the “terms and conditions” link or the “support” link for the warranty terms.

Safety information
Keep the volume at optimal levels while in use. Do not listen at high volume levels for a long period. Prolonged exposure to a high volume may cause a high sound pressure and may cause a risk of hearing damage.

References

• Support for Dell Wireless Headset - WL3024 | Overview | Dell US

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