globalpayments T650P Global Payments Terminal User Guide

globalpayments T650P Global Payments Terminal

Specifications

• Model: T650C / T650P
• Power Source: DC power connector (T650C), USB charging (T650P)
• Connectivity: Wi-Fi and Ethernet (T650C), Wi-Fi and 4G wireless (T650P)
• Manager Password: 7-12 characters or digits

Product Usage Instructions

Terminal ON/OFF

• Countertop–T650C: Plug the DC power connector for power supply.
• Wireless–T650P: Charge using the provided USB cable. Press and hold the power button to turn on/off the device.

Manager Password
Contact Global Payments Customer Care Centre at 1-888-682-3309 to set up a 7-12 character/digit manager password.

Network Communication

• Wi-Fi set-up: Connect to a Wi-Fi network by swiping down from the home screen, tapping Wi-Fi icon, selecting network, and entering password.
• Ethernet set-up (T650C): Insert Ethernet cable into the device and connect to ETH port.
• 4G set-up (T650P): Device comes with pre-installed and pre-programmed network SIM card for immediate use.

Performing a Sale Transaction

1. Tap [SALE] on the Payments app home screen.
2. Enter transaction amount and confirm.
3. Cardholder completes payment method entry following on-screen prompts.
4. Transaction complete.

Additional Resources
Visit Global Payments Help Centre at help.globalpay.com or scan provided QR code for support materials.

FAQ

• Q: How do I charge the T650P terminal?
  A: To charge the T650P, insert the USB cable into the device and connect the other end to a power supply.

• Q: Can I connect the T650C terminal to a Wi-Fi network?
  A: No, the T650C model supports Ethernet connectivity only.

• Q: What should I do if I forget my manager password?
  A: Contact Global Payments Customer Care Centre to reset your manager password.

Get started

Welcome to the Global Payments Terminal Quick Start Guide! It’s your go-to resource for quickly and easily setting up and using your new payments terminal. This guide covers everything from the initial setup to processing payments, ensuring you have all the essential information at your fingertips. We’ll also provide you with helpful links to additional resources to maximize the potential of your new payment solution. Let’s get started!

Terminal ON/OFF
The terminal power configuration differs across devices; view the table below to see the power connectivity method for your device(s):

• Power On: Press and hold the power button [ ] to turn on the device.
• Power Off: Press and hold the power button [ ] to wake the device up. After it is turned on, press and hold the power button [ ] until the “User Menu” displays on the screen. Tap [ Power off] to turn off the device.

Manager password
To set up your personalized manager password, kindly reach out to Global Payments Customer Care Centre at 1-888-682-3309. Please note that the password should consist of 7-12 characters or digits.

Network communication

wireless

Network configuration differs across devices; view the table below to see the available connectivity method for your device(s):
To set up your device connectivity, follow the steps based on the communication mode configuration that you ordered.

For a Wi-Fi set-up

1. Swipe down from the top of the home screen. When you see the status bar, swipe down again.
2. Tap the Wi-Fi icon to toggle “Wi-Fi On”
3. Tap the arrow at the bottom of the Wi-Fi icon to display available networks
4. Tap the SSID name of the Wi-Fi network that you want to connect to from the list.
5. Enter the Wi-Fi password, and then tap [CONNECT].

For an ethernet set-up (Countertop—T650C only)

1. Insert the Ethernet cable into the T650C device.
2. Connect the other end of the cable to the ETH port, as illustrated on the right.

For a 4G set-up (Wireless—T650P only)
If you have selected a 4G configuration for your terminal, rest assured that it will arrive with a pre-installed and pre-programmed network SIM card, fully prepared for immediate use.

Performing a sale transaction

1. Tap the [SALE] transaction icon on the Payments app home screen.
2. Key in the transaction amount and tap [✔].
3. The cardholder taps/inserts/swipes their payment method and follows the prompts on the screen for each card entry.
4. Transaction complete

Additional resources

• Visit the Global Payments Help Centre at help.globalpay.com or scan the QR code on the side for additional support materials for your device(s).
• Should you have any questions or require additional instructions, please contact the Global Payments Customer Care Centre at 1-888-682-3309.

© 2023 Global Payments Inc. All Rights Reserved.
SM-232614-v1.0

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